Newsletter from Passenger Vehicles Spares Division
Vol. 4 | Jan-Mar | 2013
“At Tata Motors, we develop our cars with a personalisation centric approach for our customer, around the ever evolving vehicle space, matching our products with their demanding needs and growing aspirations.” Our customer-centred cars are backed by customer-engaging purchase experience at our dealerships. With more than 800 customer support touchpoints all over the country, we endeavour to provide service with unmatched reliability under our comprehensive service brand “Service Edge”.
The Tata Vista D90 truly fits into the contemporary lifestyles of today. It is the only car in the segment offering dynamic and sporty looks, powerful yet refined powertrain, technologypacked features , luxurious and spacious interiors, & hence is truly best in class.
We are committed to the promise of safety, economy, durability and vehicle performance, with our universally available “Tata Motors Original Parts”, the “TOP” across our existing and new range of vehicles.
Designed for the thrill-seeking new-age dynamic customer, the Tata Vista D90, has set a new benchmark in the hatchback segment, with an enticing combination of first-in-class humanmachine interface and best-in-class technology features. All these offerings make it the most premium hatch in its class.
We have begun a journey of new products with the Tata Vista D90 and Tata Safari Storme, and will see several product actions through the year. Read more on this new launch in this issue and test drive one to believe it.
We remain firmly committed to developing new products across our entire range and we will continue to set new benchmarks with first-in-class features, designed to meet the needs of the Indian car buyer.
Best Wishes for a prosperous parts business.
Ranjit Yadav President (Passenger Vehicle Business Unit)
Inside This Issue...
• • • •
Original Duplicate Parts Education Page2 Original Kits Page3 • Know your Vehicle Page3 Business Associates Meets Page4 • Customer Engagement Page5 TOP Showroom Page7 • TOP Shoppes Page8 • TOP pers Page10
“2012-13 was indeed a year of challenges, but with your support our parts business managed a double digit growth.� We take this opportunity to thank all our channel partners who have stood by us during the last financial year which has been extremely tough. Rise in fuel prices and the slowdown in the economy affected both vehicle sales as well as the aftermarket in the auto industry. Our parts business continued to be under pressure practically throughout the year. The economic outlook in the coming fiscal seems optimistic. We can now aspire to lookup and take aggressive targets both in terms of growth and promoting a world class experience in parts operations. Safety at our workplace is of primary importance in our day to day operations. Our business associates have been actively promoting safety and health awareness at their locations, more in this issue. Looking forward to an exciting journey together in 2013-14. Warm Regards,
S G Jogalekar
Head (Parts Business) Passenger Vehicle Business Unit
Original Duplicate Parts Education Timing Belt The timing belt serves a very important part when it comes to making your engine run. The timing belt is the belt that controls the camshaft in your engine and keeps the entire operation running smoothly. A failure in the timing belt will cause the engine to suddenly stop and also result in costly consequential damages to other engine components. Changing your belt after checking condition as per stipulated intervals is definitely a lot safer for your engine,
and a little money invested now can save you a lot of costly damages in the long run. Moresoever, using a TOP Timing belt is equally important , since a duplicate timing belt due to its inferior specifications can adversely damage your engine parts. Ensure a lower ownership cost by investing in TOP Timing Belts for Tata Passenger Vehicles.
Parameter
Tata Motors Original Part
Duplicate Part
Tensile Strength
20.58 kN/20 mm, hence high tension capability, better retention and durability in terms of life.
15.8 kN/20 mm, hence lower tension capability and low life.
Tooth Shear Strength
1290 N/cm, higher tooth shear strength to withstand repeated loading over the life of belt.
1210 N/cm, lower tooth shear strength.
Material
Fibre reinforced Sulphur cured HNBRCompound, (for higher temperature resistance upto 135°C), cord with standard E glass (low elongation of belt) and Nylon 6, 6 fabric Jacket (high wear resistance capabilities).
Low temperature and elongation resistant rubber compound.
[2] Top Drive | Vol. 4 | Jan-Mar 2013
Newsletter from Passenger Vehicles Spares Division
Original Kits Tata Sumo Bazel Kit Bazel Kit for our Sumo model offers a compact package comprising of our Tata emblem, front grill and sides. Look out for the TOP hologram cum MRP lable on the kit packing before buying one. Part Number
Description
Qty
269888800107
ASSY.`T’ EMBLEM
1
269888806310
CENTRE GRILL
1
269888806311
BAZEL RH
1
269888806312
BAZEL LH
1
885526988801 BAZEL KIT-SUMO
Know your Vehicle………Vista D90 Tata Motors has introduced its premium hatchback, the all new Tata Vista D90, an advanced and dynamic car, delivering 90PS of exhilarating power and offering first-in-class hightech features. Powered by a specially tuned Quadrajet diesel engine, with Variable Geometry Turbocharger (VGT) technology, this new generation hatch comes loaded with best-in-class technology and features, which will cater to the thrill-seeking Indian car buyers. Best-in-class features include; • Touchscreen multimedia system, with in-built voice guided GPS navigation • Blue5 Technology - now pair upto 5 mobile phones through Bluetooth. • Fully automatic climate control with 3 modes • Advanced driver information system • Next generation instrument cluster • Steering mounted controls • Black contrast roof • Sporty body kit( optional)
• Follow me home headlamps • Electric ORVM • Chrome Pack • Intelligent rear wiper The Tata Vista D90 has been designed for the young and trendy customer. It’s new sporty front and rear bumpers, lavish chrome pack, aerodynamic spoiler, triple barrel headlamps, infinity contrast roof and dual tone alloy wheels, add vigour to the exteriors, making the Tata Vista D90 a sporty and stylish hatch. The Tata Vista D90 has been engineered with a special NVH pack that insulates the exterior noise. The car is now even more robust, with 105 kgs of high strength steel frame for extra strength and protection. Top-of-the-line safety and security features like dual front SRS airbags, crumple zones, side intrusion beams, engine immobilizer, central locking and keyless entry ensure complete safety. The car comes with Anti-lock Braking System (ABS) with Electronic Brakeforce Distribution (EBD) technology, as a standard fitment, ensuring better stability and steerability under all braking conditions. The all-new Tata Vista D90 is available in five exciting colours - Ultra Violet (new), Porcelain White, Spice Red, Cavern Grey and Jet Silver -- and 2 trim levels - D90 VX and D90 ZX+. The Tata Vista D90 comes with a warranty of 2 Years/ 75000 kms, amongst the best in the industry. Tata Vista D90 is truly- DESIGNED TO THRILL.
Jan-Mar 2013 | Top Drive | Vol. 4 [3]
Business Associates Meet
Authorised Retailer Meet was conducted at Pune in Jan13 by M/s LPF Systems P Ltd (South 1 Distributor for Andhra Pradesh) for enhancement of retail market share in the state.
Safety Week was celebrated in Tata Motors Regional Warehouse at Kolkata in Mar13 along with a health checkup and awareness campaign for the benefit of all employees. Mock drill training were conducted for ensuring fire fighting preparedness. 70 participants from Dealerships, Tata Motors and M/s Hitech Logistics Services attended the campaign.
Manpower is our biggest asset. Birthday celebrations of employees form part of our work environment.
Safety Month organised in Mar13 at our Sanand Warehouse by logistics team at M/s Unipart Services India Pvt Ltd. Activities included Safety Awareness Campaigns, Slogan Contests, Road Shows and Safety March at Vendor Park.
[4] Top Drive | Vol. 4 | Jan-Mar 2013
Newsletter from Passenger Vehicles Spares Division
Customer Engagement Witness a spectrum of customer engagement programmes held all over the country in creating awareness on Tata Motors Original Parts and making TOP, a way of life.
i Distributor M/s u Nagar by Delh hr Ne at d te uc t cond Jan 2013. Mechanics Mee (Delhi) Pvt Ltd in Siyaram Brothers
ram ributor M/s Siya .A by Delhi Dist I.N at d te uc nd t co 13. Mechanics Mee Pvt Ltd in Jan 20 Brothers (Delhi)
i Distributor M/s tampura by Delh Pi at at d te uc nd Mar 2013. Retailers Meet co (Delhi) Pvt Ltd in rs he ot Br m ra Siya
utor by Punjab Distrib ted at Bhatinda uc nd co t ee M . r 13 Retaile Motors in Feb 20
ab Distributor thankot by Punj Pa at d te uc nd 13. Retailers Meet co Motors in Mar 20
M/s Dada
M/s Dada aspur by Punjab Batala and Gurd at d te uc nd co n Jan 2013. Van Campaig Dada Motors in Distributor M/s
Jan-Mar 2013 | Top Drive | Vol. 4 [5]
Customer Engagement
a Distributor M/s bala by Haryan Am at d te uc nd co ar 2013. Retailers Meet rvices P Ltd in M Triumph Auto Se
stributor M/s T d by Haryana Di Jin at d te uc nd co Mar 2013. Retailers Meet & Associates in
C Saluja
d by tailers conducte to Authorised Re 13. n io 20 ut ar rib M st in di e es l Motor Stor Parts Catalogu ria pe Im /s M or Distribut Pune Branch of
Jammu by J ion conducted at ot om Pr ta sh Ri . t and TOP inic in Mar 2013 Mechanics Mee M/s Gupta Car Cl & K Distributor
ributor by Haryana Dist ucted at Rohtak nd co ng . ni ai 13 Tr ar 20 Mechanics Associates in M M/s T C Saluja &
M/s garh Distributor hkula by Chandi nc Pa at d te uc nd n 2013. Retailer Meet co rvices P Ltd in Ja Triumph Auto Se
[6] Top Drive | Vol. 4 | Jan-Mar 2013
Newsletter from Passenger Vehicles Spares Division
TOP Showroom
Tata Motors Passenger Vehicle Business Unit announced the launch of TOP (Tata Motors Original Parts) Showroom, through M/s Gupta Car Clinic in Narwal, Jammu. This showroom, hosted by M/s Gupta Car Clinic, our spare part distributor for Tata Motors Passenger Vehicle Business Unit, is Jammu & Kashmir’s first TOP Showroom.
The Gupta Car Clinic TOP Showroom was inaugurated by Mr. Vivek Gangrade, GM (SpareParts Division), PVBU, SPD Hinjewadi and Mr Gumeet Pal Singh, Regional Customer Support Manager, PVBU, North 1, on 23rd January 2013 at Jammu.
Jan-Mar 2013 | Top Drive | Vol. 4 [7]
TOP Shoppe
TOP Shoppe, Gupta Motor , Ambala (under M/s Triumph Auto Services, Chandigarh) inaugurated by Mr. Arun Attavar, AGM (SpareParts), SPD Hinjewadi, Passenger Vehicle Business Unit, Tata Motors in Jan2013.
TOP Shoppe, M/s Satyam Motors, Patna (under M/s Ramnandi Motors P Ltd, Bihar) inaugurated by Mr. Arun Attavar, AGM (SpareParts), SPD Hinjewadi, Passenger Vehicle Business Unit, Tata Motors and Mr Pratyush Akhoury, Managing Director, M/s Ramnandi Motors P Ltd in Jan2013.
TOP Shoppe, M/s Vinay Automobiles, Begusarai (under M/s Ramnandi Motors P Ltd, Bihar) inaugurated by Mr. Arun Attavar, AGM (SpareParts), SPD Hinjewadi, Passenger Vehicle Business Unit, Tata Motors and Mr Pratyush Akhoury, Managing Director, M/s Ramnandi Motors P Ltd in Jan 2013.
TOP Shoppe, M/s Riya Motors, Gaya (under M/s Ramnandi Motors P Ltd, Bihar) inaugurated by Mr. Arun Attavar, AGM (SpareParts), SPD Hinjewadi, Passenger Vehicle Business Unit, Tata Motors and Mr Pratyush Akhoury, Managing Director, M/s Ramnandi Motors P Ltd in Jan2013.
TOP Shoppe, M/s Tata House, Kolkata (under M/s Daga Auto Distributors, West Bengal) inaugurated by Mr. Vivek Gangrade, GM (SpareParts Division), PVBU, SPD Hinjewadi, Mr Subrata Bhattacharjee, Regional Customer Support Manager , PVBU, East and Mr N K Daga, Managing Director, M/s Daga Auto Distributors in Mar 2013.
TOP Shoppe M/s Mahindra Motors, Hissar (under M/s T C Saluja & Associates, Haryana) inaugurated by Mr Sandeep Kapoor, Manager (SpareParts-Distributor Business) and Mr Dhieraj Saluja, Director, M/s T C Saluja & Associates in Mar2013.
[8] Top Drive | Vol. 4 | Jan-Mar 2013
Newsletter from Passenger Vehicles Spares Division
Voice of Customer From : k.automobile@rediffmail.com [mailto:k.automobile@rediffmail.com] Sent
: Wednesday, April 24, 2013
To : DAS SANTANU [ Assistant Manager (Distributor Sales), Mumbai PVBU , Kolkata ] Cc : pankajsingh804@gmail.com; ATTAVAR A Y [ Asst. General Mgr (Spare Parts), Mumbai PVBU , Hinjawadi, Pune ] Subject : Re : Kumar Automobiles -TOP Shoppe Inaguration-Under Ramnandi Motors Dear Mr Das, Thanks for your valuable assistance. We are getting good response at our TOP Shoppe. Customers from diff parts of North Bihar are coming to our Shoppe.
TOP Shoppe, M/s Dewan Automobiles , Gurgaon (under M/s Triumph Auto Services P Ltd, Haryana) inaugurated by Mr. Ankur Sinha, Regional Customer Support Manager , PVBU , NCR and Mr Manu Gupta, Managing Director, M/s Triumph Auto Services P Ltd in Mar 2013.
Last three months we have learned that proper stocking is required for good business and we are enhancing our stock. We are on growth stage and confident to grow further. We were TATA parts retailer for last two years but after our TOP Shoppe’s inauguration TATA vehicle reporting at our workshop has enhanced drastically. So overall our TOP shoppe has opened lots of business opportunity to us. We are thankful to TATA Motors and Ramnandi Motors for having faith on us. Regards Deepak Kumar CEO Kumar Automobiles
TOP Shoppe, M/s Chatterjee SpareParts , Barasat (under M/s Daga Auto Distributors, West Bengal) inaugurated by Mr. Vivek Gangrade, GM (SpareParts Division), PVBU, SPD Hinjewadi, Mr Subrata Bhattacharjee, Regional Customer Support Manager, PVBU, East and Mr N K Daga, Managing Director, M/s Daga Auto Distributors in Mar 2013.
TOP Shoppe, M/s Kumar Automobiles , Muzzafarpur (under M/s Ramnandi Motors P Ltd, Bihar) inaugurated by Mr. Arun Attavar, AGM (SpareParts), SPD Hinjewadi , Passenger Vehicle Business Unit, Tata Motors and Mr Pratyush Akhoury, Managing Director, M/s Ramnandi Motors P Ltd in Jan 2013.
Jan-Mar 2013 | Top Drive | Vol. 4 [9]
TOPpers Meet the regionwise TOP grossers. Heartiest Congratulations to all our Dealers, TASCs and Distributors for 2012-13 for setting new standards in performance and customer satisfaction. Region EAST
NCR
NORTH - I
NORTH - II
SOUTH - I
SOUTH - II
WEST - I
WEST - II
Dealers Ghosh Brothers Automobiles R D Motors Pvt Ltd Guinea Motors (P) Ltd Him Motors Pvt Ltd Dhingra Motors Oberoi Cars Private Limited Telmos Automobiles (P) Limited Dada Motors Ltd Metro Motors Goldrush Sales & Services Ltd. Oberai Motors JMK Motors Concorde Motors Ltd Concorde Motors Ltd Prerana Motors Concorde Motors Ltd V S T Motors Limited TAFE Access Limited Pandit Automotive Limited Jaika Motors Limited Sanya Motors Marwar Motors Pvt Ltd Jai Ganesh Auto Centre Chambal Motors Pvt Ltd
Region EAST NCR
Place Guwahati Kolkatta Patna New Delhi Gurgaon Noida Hissar Ludhiana Ambala Lucknow Dehradun Jhansi Bangalore Hyderabad Bangalore Chennai Chennai Coimbatore Pune Nagpur Aurangabad Bikaner Rajkot Kota
Distributors Daga Auto Distributors Siyaram Bros (Delhi) Pvt.Ltd.
Place Kolkatta New Delhi
Region NORTH - I NORTH - II SOUTH - I SOUTH - II WEST - I WEST - II
Distributors
Region EAST
NCR
NORTH - I
NORTH - II
SOUTH - I
SOUTH - II
WEST - I
WEST - II
Place
Dada Motors Ltd Beekay Distributors LPF - Systems (P) Ltd. V S T Auto Parts Pvt Ltd Imperial Motor Stores Ganganagar Agencies
Ludhiana Lucknow Hyderabad Chennai Mumbai Jaipur
TASCs
Place
Kraft Service Station Maa Motors Ria Motors Rachna Motors Hitech Car Masters Pvt Ltd Delta Vehicle Support Pvt Ltd Arneja Automobiles P S Motor Workshop Pvt.Ltd. Prabhat Motors Varanasi Auto Vehicles Shree Motors Balaji Auto Links Classic Motors Detroit Motors Pvt Ltd Laxmi Motors Pokma Automobiles Services Pvt Ltd Autozone Automobiles (P) Ltd TVS Automobile Solutions Limited Sheetal Automobiles Krishu Motors Bhatti Automobiles Yash Motors Shree Ambica Auto Sales & Service Oriental Autotech Pvt Ltd.
Ranchi Rourkela Sambalpur New Delhi New Delhi Gurgaon Amritsar Jalandhar Amritsar Varanasi Agra Rudrapur Bangalore Hyderabad Guntur Chennai Coimbatore Chennai Malegaon Indore Mumbai Ahmedabad Amboli Jaipur
Tata Motors is overwhelmed with the trust and faith our Authorised Retailers / TOP Shoppes have in us. Listed below are toppers for 2012-13 and we wish all our Authorised Retailers a prosperous parts business and a long association with us. Authorised Retailer/TOP Shoppe Akriti Automobiles Shivam Traders Car House Tirupati Automobiles United Motors Laxmi Automotive Jas Tools J.J. Motors Binod. Motors B.A. Motors Agency Preet Automobiles Bharat Auto Traders Tata House Chatterjee Spare Parts Rahul Auto
[10] Top Drive | Vol. 4 | Jan-Mar 2013
City Lucknow Kanpur Allahabad Guwahati Dimapur Jorhat Ranchi Bokaro Jamshedpur Ludhiana Amritsar Amritsar Kolkata Barasat Kolkata
Distributor
State
Beekay Distributors
Uttar Pradesh
Binod Automobiles
Assam & NE
Corporate Tech Tools
Jharkhand
Dada Motors Pvt Ltd
Punjab
Daga Auto Distributors
West Bengal
Newsletter from Passenger Vehicles Spares Division
TOPpers Authorised Retailer/TOP Shoppe Swaraj Motors Vintage Automobiles New Benz Automobiles Moolchand & Bross Swastik Motors Pooja Motors The Motorland Ahangar Enterprises Western Motors Shafkat Lube House Pooja Automobiles Atul Traders Dipen Motors Uday Automobiles Kishan Automobiles Niraj Auto Parts Sanjeev Motors New Maharashtra Motors Atlas Enterprises Sri Venkataramana Auto Enterprises Jay Kay Agencies Durga Sales Agencies Mratyunjay Motors Arihant Motors Vision Honda Thrissur Automobiles Hindustan Automobiles B.M.O.C.C.S. Real Automobiles Qualis Automobiles Auto Kraft Bharti Motors Riya Motors Laxmi Automobiles Laxmi Motor Raipur Amar Auto Stores Jai Bharat Auto Agencies Malani Automobiles Gupta Motor Co. Rakesh Motor Sethi Motors Guru Motor Sai Spares Faridabad Spares Mahindra Motrs R.S Motors Gupta Trading Co. K.P Enterprices Kewal Motors Shivalik Motors Adinath Agencies Gupta Motors Jagannath Motors Trupti Spares & Accessories Dhanam Auto Stores Alagendran Automobiles Aditya Auto Store
City Trivandrum Ernakulam Kottayam Jaipur Udaipur Jaipur Srinagar Srinagar Srinagar Anantnag Jammu Jammu Ahmedabad Ahmedabad Rajkot Mumbai Mumbai Sangli Hyderabad Vijayawada Vijayawada Indore Bhopal Indore Thrissur Thrissur Kozhikode Bangalore Bangalore Bangalore Patna Patna Gaya Raipur Raipur Durg Delhi Delhi Delhi Rishikesh Rishikesh Haridwar Faridabad Faridabad Hissar Chandigarh Dharamasala Chandigarh Gurgaon Kurukshetra Panipat Bhubhaneswar Bhubhaneswar Bhubhaneswar Coimbatore Madurai Coimbatore
Distributor
State
Focuz Motors
South Kerela
Ganganagar Agencies Pvt Ltd
Rajasthan
Gupta Car Clinic Pvt Ltd
Jammu & Kashmir
Gupta Car Clinic Pvt Ltd
Jammu & Kashmir
Imperial Motor Stores
Gujarat
Imperial Motors Stores
Maharashtra
LPF - Systems (P) Ltd
Andhra Pradesh
Osia Distributors Private Limited
Madhya Pradesh
Popular Auto Dealers Private Limited
North Kerela
Prerana Automotive
Karnataka
Ramnandi Motors Pvt Ltd
Bihar
Ravindra Auto Distributors (P) Ltd
Chattisgarh
Siyaram Bros (Delhi) Pvt Ltd
Delhi
T C Saluja & Associates Pvt. Ltd
Uttaranchal
T C Saluja & Associates Pvt Ltd
Haryana
Triumph Auto Services Pvt Ltd.
Chandigarh & H.P
Triumph Auto Services Pvt Ltd
Haryana
Trupti Motors
Odisha
V S T Auto Parts Pvt Ltd
Tamilnadu
Jan-Mar 2013 | Top Drive | Vol. 4 [11]
Remembering Jamsetji On March 3, 2013, the Tata group celebrated the 174th birth anniversary of its Founder, Jamsetji Nusserwanji Tata. His strong sense of values and spirit of innovation and entrepreneurship are a legacy that continues to guide Tata companies to this day.
Editorial Team • S G Jogalekar
• Nishant Mali
• Satish Edvankar • Manoj Sharma
• Neeraj Verma • Bahuleyan Shahi E
• Santanu Das
• Moorti Sanjay
• Vikram Kodgi
• Mishra Saurabh
• Nripendra Datta
Passenger Vehicles Business Unit Spare Parts Division Next to Hinjewadi IT Park, Phase II, Survey No. 288, Mann, Pune 411 057 Tel : +91 20 6652 7000 Fax : +91 20 6652 7020 www.tatamotors.com This journal contains proprietary information and is for private circulation only. Any kind of reproduction,in any form,is not allowed.
[12] Top Drive | Vol. 4 | Jan-Mar 2013