Data-driven property insights for social landlords
Switchee is the fi rst platform of internet-connected devices in social housing, receiving over 16 billion data points per year, giving real-time actionable insights into property performance.
Our personalised portal empowers social landlords to proactively identify properties at risk of condensation, damp or mould and fl ag potential fuel poverty, with real-time data collected by our smart thermostat installed in residents' homes.
Our ecosystem
Multiple sensors within the Switchee smart thermostat collect real-time property data. Fed back into our secure cloud environment over the mobile network, this data is transformed into actionable insights; accessible via a secure, personalised portal or integrated into your Housing Management System.
Switchee API
Switchee dashboard
Industr leading Cloud data warehousing + Analytics
systems Integration
Analytics and live alerts
Dashboard
Real-time Switchee data
Identify risk early
Mould Risk is calculated using real-time Switchee data, captured by multiple sensors housed within the device, enabling landlords to remotely monitor and combat mould.
Fuel Poverty Risk insights allow landlords to proactively identify underheated homes and support vulnerable residents. A home is classified at high risk of fuel poverty if the average internal temperature is consistently below 18°C over a set period.
Heat Stroke Risk is calculated using air temperature and relative humidity data captured by sensors housed within the Switchee device to calculate
Heat Index (or "feels like'' temperature), enabling landlords to help those most at risk of overheating in their homes.
Property performance
Heat Loss Rate (HLR) is the time taken for a property to lose 1°C of internal air temperature. Switchee uses our smart device data to measure the rate at which each property cools when the heating is off. This provides clarity on how well properties are actually retaining heat and which would benefit most from retrofit measures.
Time to Heat (TTH) is the time taken for a property to gain 1°C of internal air temperature, when the heating is turned on, measuring the actual thermal performance of the property.
Smart Meter Insights offer detailed data into the thermal performance of homes. Industry-recognised insights such as Heat Transfer Coefficient (HTC) provide a clear understanding of how much energy a home is saving, and how much resident energy bills are being reduced.
Connectivity
Switchee Portal
Specifically designed for social housing landlords, the portal displays real-time data, insights, and analytics via a comprehensive, user-friendly platform.
Segmented by high, medium, and low risk, an abundance of actionable insights include identifying condensation, damp, and mould risk, flagging potential fuel poverty, and identifying property over- or underheating.
Together with our dedicated Customer Success team, we empower social landlords to proactively manage their housing stock.
Reduce disrepair claims
Improve resident health and wellbeing
Improve business efficiency
Improve gas safety compliance
Proactive resource prioritisation
Control
Smart Thermostat
The Switchee device is a smart, touch-screen, internet-connected thermostat that allows residents to simply and easily control their heating and hot water. Upgrading a manual thermostat to our Switchee device enables the resident to optimise their energy use, lower heating bills by up to 17%, and reduce energy consumption – future-proofing homes and driving towards Net Zero. Residents can control their heating and hot water and set schedules to run via the touch screen. With the Switchee Resident app, residents have control of their energy usage, no matter where they are. The Switchee Resident app also makes the Switchee experience more accessible. Through compatibility with VoiceOver and TalkBack, visually impaired residents are able to control their Switchee device entirely from the app.
Neatly and discreetly built within the device are sensors including Light, Humidity, Temperature, and Pressure which feed real-time property data into our secure cloud. Aggregated and displayed in the dashboard, social landlords are provided with actionable insights to support residents and better manage their property portfolio.
Communication
Digitising resident communications via our in-home display, social landlords can send and receive messages, conduct surveys and schedule appointments. For residents at risk of fuel poverty, social landlords can even send residents energy vouchers via their Switchee device.
Reduce survey response times
Increase number of resident responses
Reduce communication costs
Compared with typical SMS and email messaging or letters, this method is proven to cut costs, reduce environmental impact, and drive efficiency with 88% of residents typically replying to a message within 24 hours.
Whether it's satisfaction surveys, mould triaging or energy saving tips, with a Switchee device, communication with your residents is now quicker, easier, and more effective than ever.
Reduce environmental impact
Increase first time access rates
Partner for success
Switchee’s dedicated Customer Success Managers are an extension of the social landlords' team, working together to ensure seamless integration of Switchee data into day-to-day operations.
Industry experts, our team helps social landlords to interpret the data so the deployment of limited resources and budget can be prioritised.
Switchee Trusted Installer Network
Quality advice and support for residents and installers
Everyone needs a helping hand from time to time. Our UK-based, in-house Switchee support team is on hand to assist installers in upgrading residents’ heating controls to a Switchee device, and help residents in making the most of their smart thermostat.
At Switchee we understand that managing Switchee installation projects of any size requires time and resources, which are often in scarce supply.
Maintaining the momentum of a key project can be a juggling act of multiple parts, suppliers, and stakeholders. That’s why we have developed the Switchee Trusted Installer Network; to take that burden and make the process as smooth, simple, and efficient as we can for you.
Trusted I nstaller
Boiler Plus Certified as a smart heating control
G-Cloud Supplier – OJEU Compliant Framework for purchasing Switchee
