Student Rep Tips, Tricks and Tactics Guide -p13 removed

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Tips, Tricks & Tactics

The Essential Student Rep Training Guide

contents Topic

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THE WONDERFUL WORLD OF INVOICING

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weekly reporting

4

THE LEAGUE TABLE

5

INGREDIENTS FOR A GREAT CLINIC & TRAINING SESSION

6

GOOD TRAINING TACTICS

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ADVERTISING

8

incentives

9

your winning qualities

10

marketing support

11-12

blogging, facebook & twitter

13-14

beyond clinics: the law student

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beyond clinics: certification training

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beyond clinics: ON-SITE SESSIONS WITH YOUR ACADEMIC TRAINER

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Important contacts

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REUTERS/Andres Stapffr

THE WONDERFUL WORLD OF INVOICING It is as simple as you make it! Just follow this process carefully to ensure you get paid on time! No weekly report will result in NO payment!

PO is raised for student rep work

Step 1 sent to student rep (‘freelance’) for info only

Step 2

Step 3

student rep informs freelance operation team by the 25th of the relevant month of any fee queries, or changes in number of days/hours worked to those provided for on the PO [eg absence/holiday/agreed additional hours/days]

on the 5th of the month [or preceding working day if 5th falls on a weekend/bank holiday]

Step 4 invoice is raised by sweet & maxwell for hours worked during the previous month

Step 5 payment is made direct to rep’s bank account

Step 6

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WEEKLY REPORTING

Here are the steps you need to take to submit your weekly report. Remember to try to get more points each week – don’t forget points mean prizes!

Step 1

Reminder email will be sent weekly containing link for that week’s report Don’t use a link in a previous email or bookmark a link – only use the link in the latest email

You must fill out the form within 4 days of the email arriving – sooner the better!

Step 2 Once you submit, you’ll receive an email containing your report

Step 3 This will also be sent to the academic team for review

Step 4

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THE LEAGUE TABLE

Our League table acts as an incentive for you to go above and beyond the call of duty in promoting and marketing our online services, and in helping our Academic Trainer achieve high attendance at training sessions. The table is updated each week after the weekly report is received and we send out a mid-year update to let everyone know how you are is doing. The winner of the table will become the “Student Rep of the Year”.

The system is quite simple; collect points and win the prestigious “Student Rep of the Year” award. The prize amount is £250 first prize, £150 second prize and £50 for third!

You get points for arranging training with the Academic Trainer and for helping with the sessions

Win student rep of the year!

Get your weekly Report and FGRF in each week on time & save yourself from losing points and be paid on time

Activity on the official Facebook page or a Facebook page of your own will get you points

Collect points for your clinics. Attendance should be more than 10 per week or you will lose points

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INGREDIENTS FOR A GREAT CLINIC & TRAINING SESSION Getting a good turnout at your clinics and at the external training sessions are key when doing your job and for collecting student rep points. Here are a few tips & tricks to ensure high attendance.

Advertising

TRAINING Tactics

INCENTIVES

Good interest and attendance at Clinics and Training Sessions

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GOOD TRAINING TACTICS

Catch them early MAKE IT RELEVANT TIMING IS EVERYTHING

• Demo on Westlaw UK & Lawtel during Freshers week • Attendance at Freshers Fair • Free goody bags for Freshers

• Module specific sessions (EU, Property, PI) • Certification Training by the Academic Trainer • Produce PowerPoint of session to support students.

Distributing it will earn you points

• Target training before essay & dissertation deadlines • Target during training contract applications & offer pre-training contract refreshers • Offer evening workshops for part-time students

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ADVERTISING

SHOUT ABOUT IT GET THEM INVOLVED

• Announce Clinic & Training Times after Lectures • At Law Society & Mooting Society Events • Library Events

• Academic staff & Lecturers’ endorsement/recommendation means better attendance • Law Librarians

• Posters in Public Areas (library, lifts, coffee shops, notice boards)

POST IT, FLY IT, LEAF IT!

• Hand out flyers after Lectures & other Law Events • Post on the Electronic Notice board, LCD screens & as desktop screensavers • Intranet is the best method of University specific advertising • Weekly or monthly mail shots with FAQ & Latest Developments

FACEBOOK IT

• Facebook Group for Questions & Queries • Facebook Events for Clinics & Training Sessions • Advertise on the University Facebook Group • Use other Social Networking Sites like Twitter & Bebo

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INCENTIVES

• Westlaw UK is used by 87% of firms and Lawtel by 90%

SCARE THEM

GOODY GOODY

• Good research skills are essential for employers • Competitive job market (currently 100 applicants for 1 training contract)

• Tell students they’ll get the goodies if they come to the clinic!

• Give out goody bags / freebies (pens, highlighters, binders/dividers, sweets, USBs & page markers) during Clinics, Events & Freshers week

• Prize Draw & raffles for students attending Clinics & Training

LUCKY DIP

IT’S A SKILL

• Prizes include Hoodies, Nutshells, Vouchers & Champagne • To do something special, just ask & we may be able to help

• Clinics are great for developing good research skills for Assignments, PLR’s & Dissertations • Run your own tailored demonstration sessions in your clinics to help students improve on their legal research skills

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YOUR WINNING QUALITIES

We think you have all these qualities, that’s why we recruited you! However, it is worth keeping them in mind when dealing with students & staff, and when running your clinics.

Approachable Easy to talk to Loves to talk Loves to help people

Good training skills Clear, confident & informative Good eye contact Answer questions & problems effectively and coutreosly

Hard working Gives it 100% ability to multi-task

YOU

Enthusiastic Demonstrate passion for Westlaw UK & Lawtel Display good energy by interacting with students, asking questions & informing them about training

Organised Organised & well prepared for clinics Good time management Start/finish sessions on time

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MARKETING SUPPORT YOUR PROMOTIONAL ITEMS You will receive a pack in September containing the freebies, prizes, posters and flyers you will need to carry out your promotional activities.

Fill out the form

Make it last

You must fill out the online form sent by the Academic Marketer with your preferred address details. If you don’t, you won’t get any items in the mailing!

You’ll need to make it last for the full academic year. Email the Academic Marketer if you think you have a justified need for more.

Special events

Prize Packs

If you’re holding a special event, we may be able to help with some extra items just email the Academic Marketer with a justification.

We have a limited number of Prize Winner Tankards and prize packs for Student Reps who setup contests. Email the Academic Marketer if you have an idea for a contest.

Student User Guide Mailing to Librarians Every year we post out enough of our Westlaw UK Student User Guides to cover the new intake for every University that has Westlaw UK. These are sent to your librarian, so give them a shout if you need some or if you notice they haven’t been given out.

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MARKETING SUPPORT

STUDENT REP TOOLKIT This is where you can find everything you need to do your job, complete with a forum for you to discuss and share ideas with your fellow reps. It’s your one-stop-shop for all your marketing material and advice.

To logon, follow the link below and click on the ‘Academic Support Centre’: uklawstudent.thomsonreuters.com

EMAIL UPDATES You’ll be added to three email lists when you start as a Student Rep to keep you updated with everything you need to know.

• Westlaw UK What’s New. This is sent out to all of our customers who request it (including nonacademic). It contains everything that’s new with the service.

• Academic Alerter. This is sent to you and your lecturers detailing new textbooks.

• Law Student Alerter. This is a regular update for students who signed up to receive updates on our Law Student content.

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BLOGGING, FACEBOOK & TWITTER TOP TIPs • Think about what your ‘value proposition’ is for getting people to like/follow you. For example, you could commit to posting details of all the events and news that law students will be interested in at your university, as well as offering to reply to anyone in need of Westlaw UK assistance within a certain time.

• You can link your Westlaw UK page to your personal profile, and like/share posts you make on your Westlaw UK page to your personal profile for extra visibility and awareness.

• Share/like as much as possible from the main Westlaw UK Students Page and twitter feed - for example new podcasts, articles or Westlaw UK Workout schedules will all be of interest to your audience.

• Use contests and incentives to get students to join up.

• If you post something of global interest, we’ll share/retweet it on the Westlaw UK Student Page.

Writing a Blog Post You have a login to uklawstudent.thomsonreuters.com so that you can login and write your own blog post.

Once approved, it will appear on the live site and you can post it, email it and tweet it to anyone you like!

Ideas for blog posts: • If you’ve found that students are repeatedly having the same problems on Westlaw UK, you could write a mini walkthrough/how-to for them to follow.

• Anything careers related is very popular, for example your experiences finding mini-pupillages or internships.

• Top tips, scenarios, recent cases - anything you think will be useful for law students across the UK and the world!

Law Student Blog login details: Link: http://uklawstudent.thomsonreuters.com/wp-login.php Username: StudentReps Password: StudentReps09

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BEYOND CLINICS: THE LAW STUDENT In addition to advertising and running your clinics, there are other ways you can drive up usage of Westlaw UK in your university.

The Law Student doesn’t just contain Westlaw UK promotion. The idea is to provide a valuable resource for students that they want to come back to again and again, while also supporting students in using Westlaw UK. All the methods you use for promoting clinics can be used to promote this too: • Flyers, Posters and intranet messages • Post and tweet links • Include links to the latest articles/features/podcasts in your regular emails • Include uklawstudent.thomsonreuters.com in your email signature • Forward on the Student Alerter email updates • Raise awareness at your clinics • Use the comments on the site - if you use your facebook logon, your comment will appear on Facebook

Regular Content on the Law Student Blog:

Content on the Weslaw University training zone:

• Monthly News Round-up on the blog

• Student User Guides

• Monthly Legal Market Round-up on the blog

• Training Videos

• Cues & Clues - walk-throughs of key features on Westlaw UK

• Latest dates for Westlaw UK and Lawtel certification training

• Competitions • What’s new on Westlaw UK • Law Student Features • Nutcases and Nutshells outlines

Monthly Law Student Podcast:

The Law Student Print Magazine:

Monthly 10-15m podcast which students can subscribe to so they get a new update every month. Each one has outlines, updates or expert answers on key areas of law by our authors or editors.

As well as appearing on the site, you will also be sent copies of this to distribute.

Tell us what you think, or do it yourself!

We rely on your support and feedback to make this work. So let us know your views (you can be as honest as you like!), how to improve the site, get new visitors or ensure repeat visits.

And if you have something good to post, go right ahead! See ‘Blogging, Facebook and Twitter’ for how to post on the blog.

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BEYOND CLINICS: CERTIFICATION TRAINING These interactive sessions are run online and once completed students are given the opportunity to take a test and become certified.

Westlaw Basic Certificate • Covers features like searching for cases, legislation, browsing for journal articles, navigating through EU information and locating latest legal developments.

• Level: Suitable for students with no/limited knowledge on Westlaw • Duration: 1 hour

Westlaw Advanced Certificate • Skill based training that focuses on developing advanced legal research skills. Covers content like searching for case law definitions, finding jurisdictional amendments and locating merger decisions.

• Level: Suitable for students with knowledge on Westlaw . Demonstrated by completing basic training • Duration: 1 hour

Lawtel Basic Certificate • Covers features like searching for cases, navigating through legislation, journal articles, news & press and specialist areas Lawtel Litigator and EU .

• Level: Suitable for students with no/limited knowledge on Lawtel • Duration: 1 hour

Advanced Lawtel and Westlaw Combined Certificate • Focuses on informing the students of the best way to use both databases simultaneously to get comprehensive legal research.

• Level: Suitable for students with knowledge on Lawtel & Westlaw . Demonstrated by completing basic training for both • Duration: 1 hour Westlaw International • Covers features like searching through the directory, creating tabs, navigating through the individual tabs , locating World Journals and finding US materials.

• Level: Suitable for students with no/limited knowledge on Westlaw International • Duration: 1 hour

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BEYOND CLINICS: ON-SITE SESSIONS WITH YOUR ACADEMIC TRAINER Booking training sessions with the Academic Trainer is a great way to promote the service and to collect Student Rep points. However, please note that you will need to guarantee a minimum of 25 students in each session to book an on-site training session. Here are a few steps that you should take when booking the sessions.

Step 1

• Decide an appropriate time to have the training. Take deadlines for PLR’s, assignments and dissertations into consideration

• Get in touch with the Academic Trainer to book a training date & to arrange the type of training (Basic/Certification)

Step 2 • Contact your Librarian to tell them about the training. Also ask about room bookings

Step 3

Step 4

• Book an appropriate training room. Should have good capacity (max 30 for computer room) & a projector, individual PCs for certification sessions & internet connection • Print out a sign-up sheet or send electronically. Allow for no shows and cancellations so book more than capacity (e.g 40 students for a 30 capacity room)

Step 5 • Advertise the sessions using the Westlaw UK & Lawtel posters & template emails provided. Put them up in as many public spaces as possible

Step 6 • Email Trainer training details (address for university, room booking, number of students signed up and where, when & who to meet on the day)

Step 7 • On the day make sure security/library staff know the trainer is coming. Also have IT support/helpdesk details on hand

Step 8 • Get points for arranging the training (total number of students on the day should exceed 20)

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IMPORTANT CONTACTS

Here are the details for some useful contacts that you may need during the year.

Philippa Pritchett-Brown Contact for all Student Rep enquires except invoicing and marketing Please see below for invoicing

philippa.pritchett-brown@thomsonreuters.com TBC Academic Trainer Contact to arrange External Training Sessions

student.representatives@thomsonreuters.com David Lloyd Senior Marketing Executive Contact for marketing queries

david.lloyd@thomsonreuters.com Invoicing For all invoice/payment queries

tlrapinvoices@thomsonreuters.com Customer Service Westlaw UK For Westlaw UK queries

customer.service@westlaw.co.uk Customer Service Lawtel For Lawtel queries helpdesk@lawtel.com

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