Customer Survey – The results are in Count Me In

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Chevron-Circle-Right The top three topics of interest were: repairs services service charges upkeep of the areas around customers’ homes has been a really good experience to be involved in the HUG group. I have been able to feedback on policies and initiatives in place to improve the customer journey based on what we experience ourselves as Swan residents. We have healthy debates and discussions on what works well and what can be improved.”

Rent increase update

Your voice is important to us. Join in, share your views and let us know what matters to you. Using surveys, online polls and questionnaires, Count Me In gives you the chance to get involved and help shape the services we provide you.

We will consult with you on a range of topics and you can tailor what you want to be involved in when signing up.

Find out more and sign up here: countmein.swan.org.uk

We want to let you know that we will be increasing the rent for our social housing tenants in the autumn by 7% in line with the Government rent standard. This rent increase will apply to all our social and affordable tenants.

We understand that there are real pressures on the cost of living and this was not an easy decision to make. The rent you pay is still far below the average rent in the private sector and allows us to deliver our services to you. You can find out more and read our Frequently Asked Questions on the rent increase at www.swan.org.uk/rent

If you need a printed copy of the frequently asked questions (FAQs) contact improvement@swan.org.uk For further information about the rent increase visit www.swan.org.uk