Damp, Mould and Condensation

At Swan, we take reports of damp and mould very seriously. If you spot signs of damp and mould in your home, please report it to us immediately, even if the problem is only small.

You can do this by contacting Axis. Call 0800 783 2768, text 07786 205 096 or email swanresidents@ axiseurope.com

More information and advice can be found by scanning the QR code:

Axis introduce call back system to save customers’ time

If you are reporting repairs to Axis by telephone you are now able to avoid long wait times after a call back function was added.

By selecting this option, you can end the call and carry on with your day knowing that you have kept your place in the queue and that you’ll be called back at the same time as you would have got through to a customer service advisor.

To date Axis has called back 100% of customers who have requested a call. On average, 90% of these call backs are successful.

Exclamation-triangle Advice to reduce and avoid damp and mould

Check-Circle Remove moisture in your home when you can

A common cause of mould is condensation or moisture on surfaces in your home. This is most common in areas such as kitchens and bathrooms. To avoid this, wipe condensation or water droplets from walls, tiles, shower screens and windows. If you discover a leak or damp patch in your home, please report this to us as soon as possible.

Check-Circle Keep your home properly ventilated

Open your windows and use vents regularly to let out moist air and let fresh air in and use any extractor fans you may have. To stop moisture from spreading when you are cooking or bathing, keep the doors to the bathroom and kitchen closed.

Check-Circle Stop rooms from getting too cold

Very cold rooms can provide ideal conditions for mould to grow, so it’s recommended you don’t let the temperature in your home fall below 14 °C (the ideal temperature for your living room is 20°C, for the bathroom it’s 23°C and for the bedroom and kitchen it’s 16°C).

Check-Circle Try not to dry clothes on radiators

Drying clothes on radiators increases the moisture that they release and can create damp spots in your home. Instead, try and hang them on a clothes airer - place this in a well-ventilated room with any doors to the rest of your home closed.

Check-Circle Avoid placing furniture close to walls

Mould can grow in spaces where air can’t circulate, so avoid leaning large items of furniture or storing lots of items against walls, with no space for air to move.