Axis estate days

Swan residents meet the Axis team and report repairs directly

A series of estate days has begun with Axis teams meeting with Swan residents to find out what repairs they would like done.

The first of these was held at the Exmouth estate in January with more planned in the future.

Axis’ customer service manager for Swan residents, Stephanie Rogers, said:

“These focussed days of repairs and fault finding give our team the chance to look closely at what may need repairing and an opportunity for residents to meet us face to face and feed back to us about our service generally. We can meet residents who we may not otherwise reach – and they can chat with us direct and put a face to our names.”

Stephanie added: “We will fix what we can on the day and schedule the outstanding repairs to be undertaken in the following weeks. We find it extremely valuable when residents point out anything that is broken or not working whether it’s in their home or around the communal areas of the estate.”

This programme of regular estate days will help Axis provide a better and more consistent service. Regular estate inspections will continue alongside the automated repairs reporting system where residents can report a repair to Axis and schedule an appointment.