SwanCare 2015 Annual Report

Chairman & CEO Report

Julian Keys, Chairman

The aged and community care sector has never been as exciting or challenging. The introduction of the Government reform agendas and the push towards consumer-direction and market competition are driving fundamental changes to business models and are challenging aged care providers to adapt, innovate and embrace the new paradigm for service delivery within aged care.

In 2014/15 SwanCare recorded its best financial result in the organisation’s 55 year history.

More importantly, we continue the proud tradition of providing a happy place for older people in retirement living and residential care.

Highlights for last financial year included the completion of a new master plan for Bentley Park; start of construction of the Akora apartments in Bentley; completion of the second stage of the community facility at the Australind retirement village; successful re-accreditation of our three care centres; improvements to

SwanCare 2015 Annual Report

Graham Francis, Chief Executive Officer

technology, hospitality and consumer directed care; and one of our hard working volunteers Laurie Hudson was named the ACSWA Volunteer of the Year.

Bentley Park is the largest fully integrated continuing care community in WA and the new master plan sets out a bold and exciting vision for future development of the village.

When completed in late 2016 the new 5 storey Akora building on Jarrah Road will offer 44 contemporary apartments with a ground floor cafĂŠ and outdoor piazza.

Residents at our South West retirement village at Australind now enjoy an expanded community centre with indoor pool, outdoor alfresco and entertainment area.

Congratulations to our outstanding Residential Care management team and the dedicated group of nurses, carers, hospitality and other staff for achieving 100% compliance in the three yearly accreditation of our care centres Kingia, Tandara and Waminda.

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Chairman & CEO Report

At SwanCare we are always striving to enhance our systems and services. In 2015, the board approved a comprehensive technology plan to upgrade IT services for staff and residents. We successfully implemented the new consumer directed care approach for community care packages and look forward to expanding these services over the next two years. In hospitality services we introduced new menus and a new service delivery process.

Construction of Akora Apartments

Our South West based retirement village in Australind also benefitted from significant infrastructure enhancement with the completion of the second stage of the community facility with the construction of the indoor heated pool, outdoor alfresco and entertainment area.

We were delighted to have one of our star volunteers, Laurie Hudson, named WA volunteer of the year by the Aged and Community Service industry body. This was wonderful recognition and validation for the outstanding contribution that Laurie has made to his fellow residents over many years.

The SwanCare board and executive team is very focused on achieving both ‘margin and mission’.

In 2014/15 we achieved a record annual financial surplus in excess of $6 million, 3% revenue growth and 6% asset growth. In the next two years we will be spending $2M refurbishing the Tandara care facility and planning to spend a lot more improving community facilities and outdoor areas throughout Bentley Park.

All these wonderful results would not be possible without the hard work, teamwork, passion and vision shown by our 370 plus staff, executive and board of directors. We thank you all for being part of a very special organisation and community.

Lastly, we would like to pay tribute to our nearly 1,000 lovely residents who show that retirement and later life is all about ‘adding life to years’ not just ‘years to life’.

We are proud to present the 2015 SwanCare Group annual report.

The recently built Indoor pool at SwanCare Australind Rise

Julian Keys, Chairman Graham Francis, Chief Executive Officer

SwanCare 2015 Annual Report

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Major Achievements & Highlights for 2015 SwanCare is one of Western Australia’s premier Not for Profit providers of fully integrated care and accommodation services for our elderly. With a history of affordable care services and accommodation support now spanning over 50 years, SwanCare is firmly established as a leading choice for residents seeking an organisation that can offer a true continuum of care and accommodation. SwanCare operates independent living, in-home care and nursing home care services from its main site in Bentley and also offers high quality independent living from its new retirement lifestyle village in Australind. The future is extremely positive with the results of 2015 placing SwanCare in an enviable position that will assure its popularity and demand for services will continue to grow and thrive. Some of the major key highlights from 2015 are identified here.

Kingia Care Facility’s interactive touchscreen

Solar panels installed at Kingia Care Facility

SwanCare 2015 Annual Report

Building New Infrastructure • A new Dementia Specific Wing created in the Kingia Care Facility.

• The 44 modern and spacious Akora apartment construction commenced.

• The Australind Rise Community Centre and Indoor heated pool completed.

• The stunning new Pine Mews independent living precinct developed.

• Solar PV panels installed atop Kingia.

Planning for our future • The Bentley Park Master-plan completed.

• The Tandara Care Facility significant refurbishment planning completed.

• Plans for the upgrade to the Kingia Ground floor wing, to be called the ‘Mavis Cleaver Wing’, completed.

• SwanCare firms up on its future direction for its Dunsborough land holdings.

• Our Administration building redesign was completed.

• We completed a site-wide asset management and property condition report.

• Planning for the new leisure hub and activity centre commenced.

• Planning for our Aged Care expansion project commenced.

Improvements to Services & Enhancements • Our hospitality services underwent a restructure and introduced new model for service delivery.

• SwanCare brand becomes well exposed with over 30 public relations articles published during the year.

• SwanCare achieves three year accreditation at Kingia, Tandara and Waminda care facilities.

• SwanCare resident, Laurie Hudson, wins the State Volunteer of the Year award.

• We successfully transitioned our in-home care services over to the Consumer Directed model for service delivery.

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Profit & Loss Statement

Profit and Loss Statement 2015 ($'000) 16,847 13,434 555 1,374 32,209

INCOME Government Subsidies Rent Fees & Charges Income of a Capital Nature Other EXPENDITURE Depreciation Employee benefit Finance costs Maintenance Utilities Resident food services Other expenses NET SURPLUS

$

2%

1,147 16,593 800 1,764 932 959 3,378 25,574 6,635 $

2014 ($'000) 16,424 13,430 171 1,205 31,230 1,433 15,817 788 1,604 1,138 918 6,173 27,871 3,358

What We Earned

4%

Government Subsidies Rent Fees & Charges Income of a Capital Nature 52%

42%

4%

13%

What We Spent

4%

Depreciation Employee benefit

4%

Finance costs

7%

Maintenance Utilities

3% 65%

SwanCare 2015 Annual Report

Other

Resident food services Other expenses

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Balance Sheet

Balance Sheet 2015 ASSETS Cash & Equivalents

($'000) 21,484

Property, Plant & Equipment

41,573

Investment Property Other

141,407 837 205,301

LIABILITIES Trade & Other Payables Provisions Borrowings Bonds

1,949 2,043 10,235 34,742

Resident Loans TOTAL EQUITY

0%

$

90,473 139,443 65,859

What We Own

11%

Cash & Equivalents 20%

Property, Plant & Equipment Investment Property Other

69%

1%

2%

What We Owe

7%

Trade & Other Payables

25%

65%

SwanCare 2015 Annual Report

Provisions Borrowings Bonds

Resident Loans

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SwanCare brand in the spotlight and major media during FY 2015

During the year the SwanCare brand featured in over 30 media publications, each unique story highlighting the special role that SwanCare plays in enriching the lives of its residents and staff. We cannot reproduce each wonderful story here, but following is a rapid fire snapshot of the major milestone media announcements.

SwanCare Wins National Better Practice Award n August 2014 SwanCare was announced as a winner of a National Better Practice Award today, recognising the organisation’s outstanding performance in Staff Development. The award recognises the high calibre of SwanCare staff, and focusses on the not-for-profit organisation’s innovative new rewards and recognition scheme, known as Feathers.

Feathers encourages staff to “put a feather in their cap” through a flexible and fun loyalty program that focusses on staff recognition and reward, to help combat workplace attraction and retention challenges.

Coffee hit for residents at SwanCare CEO’s Coffee Club

SwanCare’s Laurie Hudson named ACSWA Volunteer of the Year 2015

n June 2015 n November 2014 Coffee with the CEO is proving a hit at SwanCare, as part of a unique coffee club outing linking residents with the organisation’s Chief Executive Officer each month.

SwanCare 2015 Annual Report

As part of what’s become known as the CEO’s Coffee Club, Graham personally drives the SwanCare bus and a group of residents to coffee each month for the one-on-one catch-up.

Laurie’s outstanding efforts as a volunteer in the local community were rewarded when it was announced he won the Volunteer Category of the awards at a gala dinner at the Crown Entertainment Complex on Friday night celebrating excellence in care across aged and community care services in WA.

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SwanCare brand in the spotlight and major media during FY 2015

SwanCare’s ‘$100 for 100 Years’ campaign launched n June 2015 Leading not-for-profit aged care provider SwanCare will this month launch its ‘$100 for 100 Years’ campaign to help fundraise for major enhancements to the ground floor wing of its Kingia residential care facility. The ‘$100 for 100 Years’ campaign is being unveiled

to coincide with Mavis Cleaver’s 100th birthday year. Mrs Cleaver co-founded SwanCare (then known as Swan Cottage Homes) with her husband Dr Richard Cleaver, who was the then-Federal Member for Swan, in 1960. Mrs Cleaver now resides in Kingia Care Facility with 81 other residents.

Kingia Dementia Wing Nominated for Innovation in Aged Care Award

2015 the Year of Centenarians at SwanCare

n October 2015

n April 2015 A new aged-care wing designed for people living with dementia will be launched a SwanCare’s Kingia Care Facility in Bentley this month. SwanCare chief executive Graham Francis said the 17 beds would meet the increasing aged-care needs in

SwanCare 2015 Annual Report

the area. The wing was funded by a $67,000 Lotterywest grant as well as SwanCare investing more than $100,000 into the facility. The wing features an interactive wall as well as a specially-built kitchen which will enable residents to bake and prepare meals.

2015 is proving to be the Year of Centenarians at SwanCare in Bentley, with an incredible ten residents celebrating milestone birthdays this year.

SwanCare could be WA’s most-densely populated zone of centenarians after the birthday boom in its aged care facilities Waminda, Tandara and Kingia, with eight ladies having marked their 100th birthday – while two other residents have celebrated their 101st and 105th birthdays.

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