Septe mber 2013 swancare resident newsletter Across My Desk CEO’s Report August is always a busy month for us. It is that time of the year when we bunker down, primarily due to the cold weather and focus on wrapping up the final threads of the recent financial year, and commence cracking on all the exciting developments for the forthcoming year. This August we added to the layer of activity by conducting our annual Board Planning Day as well. Let me kick off this months column with a brief outline of the findings from this Planning Day.
Strategic Planning Day Sets an Exciting Pathway for the Next 5 Years & Beyond The Strategic Planning day is an opportunity for the Board and the Executive to gather their collective minds and put aside some quality time to reflect and consider how we might be able to conduct our business better so that we can improve the services that we provide to our residents. As a not-for-profit organisation and one with a charitable focus it is a constant challenge to balance the organisations vision and mission with the ever increasing demands that the competitive aged care sector places upon us. SwanCare Group, like all not-for profit entities, needs to ensure it maintains a viable business to enable it to reinvest funds back into the organisation to guarantee its continued survival. This is a very important part of the organisation’s annual cycle and it is vitally important that the future planning is well thought out and structured. This year’s planning day was held on the 16th of August, and was a very full day with lots of
Security Number If the Resident Support Services number is unavailable residents are reminded the mobile contact number for Security is:
0413 388 650
information to consider, and lots of exciting and challenging developments ahead on the horizon. The Plan sets the parameters for the direction of the organisation over the next five years and beyond. The Strategic Plan sets out our Vision and Mission and explains our priorities, strategies and intended achievements that we will aspire to bring to fruition. It is developed with a clear understanding of the importance we place on sustainability and being valued for our leadership and excellence in the provision of Aged Care and Accommodation services. We still need to undertake some fine tuning to finalise the explicit details of the plan but it is agreed that our priorities over the next five years will continue to focus on the three specific pillars of success, namely sustainability, services and people. Within each of these primary key result areas, we will be focussing on the following key strategic outcomes:1. Making sure that we have sufficient money and cash reserves set aside so that we will be able to manage our future capital developments with a nicely balanced mix of internal and external financing. 2. Making sure that our buildings and physical assets will be suitable to meet the needs of contemporary residential aged care, independent living standards and will support flexible care needs delivered into a home environment. 3. Making sure that the range of services to our residents meet the needs of a discerning and changing ageing population base. 4. Making sure that we are well positioned to maximise the benefits of the reforms and changing aged care market that we will be facing in the future. 5. Making sure that our workforce is appropriately skilled, equipped and empowered to meet the changing requirements and increased demands that will emerge. 6. Making sure that our residents enjoy a
Bentley Park Social Club Spring Afternoon Tea - 8th September
strong sense of wellbeing, fulfilment and enrichment to their lives. We will continue to adhere to and maintain our reputation for responding to our clients’ needs, for working with and maintaining an authentic engagement with all our stakeholders and above all else, to ensure that the creation of our communities will foster well-being and a better life for all of our residents. At my next VRAC residents meeting I will have great pleasure in outlining to you some of the more specific objectives and outcomes that we will be aiming to deliver to you over the next 5 years. Needless to say, this is a very exciting time for the Aged Care industry and SwanCare Group with its integrated business model, flexibility and adaptability is very well positioned to thrive, grow and prosper during this changing environment, which, in a nutshell, translates to continued benefit, satisfaction and quality life experiences for all of our residents. Let’s now take a look at some of the other events and activities that featured since the last Tidings,
Movie Matinee Thank you to everyone who attended the Village Movie Matinee – “Quartet” on Friday 26th July. Although there were some ‘technical issues’, we persevered, crossed our fingers and managed to view the entire movie, albeit with a couple of intermissions. Feedback from the event has been very positive and I would like to sincerely thank everyone for their patience, encouragement and the support shown, especially to Wendy from Way Out West Productions, who felt dreadful about the interruptions.
Beauty & The Beast On Tuesday the 30th July, a group of Bentley Park residents were invited to attend the Penrhos College production of Beauty and the Beast. The performance was spectacular and thoroughly enjoyed by all attendees. Continued Page 3
Inside this issue > Village News - pg 4 Feature Resident - pg 4 Swan Village Bowling Club - pg 5 What’s On - pg 6 & 7 Club News - pg 10-11