SALESORDERACCEPTANCE, PAYMENTANDDEPOSITS
SalesordersareconsideredfirmandacceptedbySutherlandonlyuponreceiptof50%deposit andissuanceofawrittenanddatedorderconfirmationbySutherland.Fullbalanceonorders mustbepaidpriortoshipping.AllpricesareinU.S.dollars.Dutiesandtaxesaretheresponsibility ofthereceivingpartyonallinternationalshipments,unlessotherwisearrangedbySutherland.
Weherebyexpresslyrejecttermsandconditionsofanypurchaseordersubmittedandwillsell Sutherlandproductsonlyaccordingtothepoliciesandprocedureslistedanddescribedherein.
Ourpricesaresubjecttochangeatanytime.Reviewtheorderconfirmationcarefullyandnotify usofanychangeswithin5days.Afterthattime,theorderwillbefinalandbinding.Subsequent changesmustberequestedinwritingandaresubjecttoSutherland’sapproval.
SHIPPING
Allordersareshippedprepaidunlessotherwisespecified.Wereservetherighttoadda10% handlingchargetoprepaidshippingcosts.Ourstandardgroundshippingmethodforoutdoor piecesisblanket-wrappingexceptforthoseselecteditemsidentifiedbyaRnexttothecarton chargeforeachiteminthepriceguide.
Sutherlandshippingisfullyinsured.Standardgroundshippingincludesunpacking,set-up,and removalofallpackingmaterials.
Whenacceptingdeliveries,consigneemustinspectfurniturecarefully.Anydamagemustbe notedonthetransportationcompany’sfreightbillorexceptionreportatthetimeofdelivery. FreightclaimsmustbefiledbytheconsigneedirectlywithSutherland.Tofileconcealed damageclaimsoncartonedandcrateditems,youmustsavecartonsorcratesforinspection andphotographdamage.Weacceptnoliabilityforthirdpartyfreightclaims.Ifyoumakeyour ownshippingarrangements,youwillberesponsiblefortheloading/wrappingoftrucksor containersunlessotherwisenegotiated.
CANCELLATION,RETURNS&STORAGE
CancellationsorreturnsonstandarditemsmustbeauthorizedbySutherlandandmaybesubjectto forfeitureofdeposit.Claimsunder$100willbehandledwithamerchandisecreditonaccountonly andwillbeappliedtofutureorders.Refundswillnotbeissuedforsalestaxthatwaspaidbecause avalidresalecertificatewasnotonfileatthetimeoffinalpayment.Authorizedreturnsaresubject torestockingfees.Unauthorizedreturnswillberefusedandreturnedatthesender’sexpense.
Paymentmustbereceivedanddeliveryarrangedwithin10daysofcompletionnotification. Ifdeliveryisnotmadewithin10daysofnotification,reasonablestoragefeeswillbeassessed. Storagefeesbeginonthe10thbusinessdayfromcompletion.
COM/COLCUSHIONS&UPHOLSTERY
COM(Customer’sOwnMaterial)fabricisbasedon54”plainfabricthatrequiresnomatching.For anyrepeats,pleaseconfirmyourtotalswithuspriortoordering.COMswatch(es),COMinstructions and/orsketches(suchaspatternmatch,directionmatchormultipleCOMplacement)mustbe submittedwithyourorder.Customdetailsmayincuranadditionalcharge.Sutherlandisnot responsiblefortone/shadevariance,flawsortailoringqualitiesofCOMorimproperlymarkedCOM. SutherlandisNOTresponsibleforover-orunder-quotedCOMorCOL(Customer’sOwnLeather).
UmbrellaCOMiscalculatedbasedon60"wideplainfabric.
Add15%topriceofallitemsmanufacturedwithCOL.Ifanitemisnotpricedseparately, pleasecallforpricing.
CushionandupholsteryproductionleadtimebeginsafterCOMandUpholsteryWorkOrderhave beenreceivedatSutherland.PleaseincludeacompletedUpholsteryWorkOrderformwithyour PurchaseOrdertopreventdelaysinproduction.
Custompurchaseordersmustincludeactualfurnituredimensionsandfabricapplication instructions.(Dimensionsneedtobegivenforthespecificpieceoffurnitureasopposed tousingourstatedstandarddimensions.)
Foroutdooruse,cushionsareconstructedofDacronandafirm,medium,soft,orsuper-soft densityhypoallergenicreticulatedpolyfoamcore,dependingonthecollection.Weuse non-corrosivezippersandfasteners.Velcrostrapsarestandardonmostattachablecushions.
CUSHIONSTANDARDS
Standardsforcushionsandupholsteryaresaddle-stitch(Poolside,Lakeshore,Mariner316and BeachsideCollections),knife-edge(Mariner316ChaiseandCat’sCradleCollections),welt cord*(GreatLakesCollection).Perennials®TinyCord**(PeninsulaChaiseandCamanoCollection), nailheadtrim(LouisSoleilCollections)andtop-stitchforallothercollections.Standardpillow detailwillvarybycollection.Pleaseseetheitemtearsheetfordetailsonpillows.Unlessotherwise noted,Sutherlandstandardoptionswillbeappliedtoallcushionsandupholsteryorders. Sutherlandstandardcushionsarenon-reversible.Manycustomdetailsareavailableonall cushionsandupholstery.Callforpricing.
*WeltyardagerequirementsareinadditiontoCOMrequirements,aslistedinthePriceGuide. **Perennials®TinyCordistherecommendedtrimdetail,andmustbepurchasedseparately fromPerennialsFabrics.
WerecommendPerennialsFabrics.Wovenfrom100%solution-dyedacrylicyarn,thesesoil, mildewandUV-resistantfabricsandtrimsareperfectforanyoutdoororhigh-trafficinstallation. PerennialsFabricsareavailabletointeriordesigners/architectsthroughshowroomsworldwide. Visitperennialsfabrics.comorcall+1888.322.4773forcompleteinformation.
COM/COLSHIPPINGINFORMATION
ShipallCOM/COLto168RegalRow,Dallas,Texas,75247.Pleasesidemarkthefabricwith theshowroom/designername,furniturestylenumber,andSutherlandsalesordernumber. Internationalfabricshipmenttobesentdutiespaid(DDP).
DESIGNS&DIMENSIONS
Measurementsareapproximateandwillvaryslightlyduetohandcraftsmanship.
Wereservetherighttomodifythedesignordimensionsofallitemsinourline. Seatheightsincludecushions.Mostframescomestandardwithglides.Additionalor replacementglidesareavailableuponrequest.
FURNITURECOVERS
CustomfitfurniturecoversareavailableforallSutherlandoutdoorcollectionsexcludingDomani. Coversare-durableoutdoorfabricwithawaterrepellentcoating.ThestandardcolorisGray withavarietyofothercolorsavailablebycustomorder.Coversfeatureheavy-dutyzippersfora tailored,snugfit.ContactSutherlandSalesSupportat+1800.717.8325formaterialsamples andmoreinformation.
CUSTOMFURNITURE&ACCESSORIES
Wespecializeinproducingcustomversionsofourstandarditems.Pleasesubmitasketchor drawingindicatingoriginalSutherlandframename/number,newdimensionswanted,andanyother relevantspecificationstoreceiveacustomquoteandleadtimeestimate.Pricingandlead-time willreflectthecomplexityofthecustomdesign.Customsalesordersareconsideredfirmand acceptedbySutherlandonlyuponreceiptof50%depositandissuanceofanorderconfirmation bySutherland.Fullbalanceonordersmustbepaidpriortoshipping.Weareunabletoaccept cancellationofcustomorders.
Westrivetorespondtoquoterequestsin1-2daysbutcommunicationwithourfactoriesoften takesadditionaltime.Complexordifficultcustomquotescantake1-2weekstofinalizeandremit. Dependingonthecomplexityoftheitem,atechnicaldrawingmayberequired.Pleasecallfor pricingontechnicaldrawings.Customleadtimesareusually28-30weekstoallowforoverseas productionandshippingtoSutherland.Wewillnotifyyouifastockitemcanbemodifiedin-house andwillbeavailablesooner.
FINISHES
Ourteakfurnituremaybeenjoyedindoorsoroutdoorsinitsnaturalstateorinavarietyof finishes.Duetocolorvariationsinnaturalmaterials,thesamplefinishesweprovidemayvaryslightly fromproductionfinishes.Sutherlandoffersnoexpressorimpliedwarrantiesonfinishes.
High-GlossYachtfinishandsealersareavailableforoutdooruse.ClearSealermaintainstheoriginal teakcolorforaperiodoftimespecifiedbythesealermanufacturerbutrequiresperiodicsanding andreapplicationdependinguponsun,rain,temperatureandhumidity.Thesun’sUVraysoftencause deteriorationofoutdoorfinishesinsixmonthsorlesswithoutpropercare.
CUSTOMFINISHES
Customfinishesareavailableuponrequestandrequirea1-2weekleadtimeformatching.Finish samplesmustbesentwithrequestsforcustomquotations.Additionalchargesmaybenecessary forcustommaterialsnottypicallyusedbySutherland.
HOSPITALITY&CONTRACTORDERS
Specialpricingmayapplytolargequantitieswithsufficientleadtimes.Furnituretobeusedina contractsettingmaybeordereddirectfromthefactoryandnotbetakenfromstock.Hospitality/ ContractsalesordersareconsideredfirmandacceptedbySutherlandonlyuponreceiptof50% depositandissuanceofanorderconfirmationbySutherland.Fullbalanceonordersmustbepaid priortoshipping.
PATENTS©RIGHTS
FurnituredesignsarepropertyofSutherlandandallrightsarereserved.Designsinthisbrochure andallotherpublicationsarecoveredbyU.S.copyrights,U.S.patentspending,and/orother intellectualpropertyprotection.Theymayalsobecoveredbyoneormoreofthefollowingpatents: D433,835S,D431,380S,D443,150S,D431,119S,D426,716S,D459,904S,D454,439S,D455,277S, D487,988S,D490,995S,D473,388S,D473,060S,D433,576S,D474,347S,D489,912S,D501,732S, D545,075S,D545,584S,D547,961S,D549,978S,D572,046S,D597,323S,D703,960SandD707,458S. LegalactionwillbepursuedagainstanyunauthorizedcopiesorreplicationsofSutherlanddesigns.
WARRANTY
Forresidentialuse,Sutherlandfurnitureframesarebackedbyathreeyear,non-transferable warrantytobefreefromdefectsinmaterialandworkmanshipfromtheoriginaldateofdelivery. Forhospitalityandcontractuse,Sutherlandfurnitureframesarewarrantedagainstdefectsin materialandworkmanshipforthreeyearsfromtheoriginaldateofdelivery.Sutherlandcushions arebackedbyanon-transferablewarrantytobefreefromdefectsinmaterialandworkmanshipat thetimeofdelivery.Warrantyextendstorepairorreplacementatourdiscretion.Claimsmustbe sentwithphotographyshowingthedefect.
Crazingorcrackingofteakarenatural,to-be-expectedoccurrencesandareinmostcases non-structuralandnotdefective.Teakwithanappliedfinishmustbemaintained.Oncea consigneeacceptsfurniture,Sutherlandacceptsnoresponsibilityformaintenanceorforthe effectsoftheenvironmentontheproducts.Sutherlandacceptsnoresponsibilityforteakstaining. Teakisanaturallyoilywoodthathasthepotentialtostaincushionsandsurroundingareas overtime.
Sutherlandoffersnoexpressorimpliedwarrantiesonfinishes.Thewarrantyforpowdercoated componentsisthreeyearsforresidentialuseandthreeyearsforhospitalityandcontractuse. Thewarrantyonpowdercoatcoverspeeling,blisteringorcracking.Thewarrantydoesnotapply ifthefurnitureisdropped,dragged,chippedorhandledinanimpropermanner.
Sutherlandoffersnoexpressorimpliedwarrantiesofanykindonnaturalstone.Specifically notcoveredunderthiswarrantyisdamagetostoneafterdelivery,alterationbyothers,during storageortransitbyothers,duringinstallationbyothers,resultingfromrepairsperformedby others,resultingfromabuseormisuseorexposuretocertainoutdoorconditions,orresultingfrom impropermaintenance.Seamsonoutdoorinstallationsarenotcovered.Naturalstonesaresubject tovariationsintheappearance,includingbackgroundcolor,veiningdistributionandpattern, fossilappearanceandlocation,etc.Thecolor,shade,veining,colorconcentrations(blotches)and anyothervariancesintheappearanceofnaturalstonewillexistandwillvarybetweenasample provided,theactualstoneused,betweentwostonesandwithinthesamestone.Suchnaturally occurringvariationsaretobeexpectedinstoneandarenotconsidereddefects.