DHL Supply Chain - Brochure 2016

Project Partner

DELIVERING FOR AFRICA

Delivering for Africa

Written by Nye Longman Produced by Charlotte Clarke

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aving successfully operated in the continent for nearly 50 years, DHL Supply Chain Africa is now well positioned to further develop its presence. While adopting a range of technological innovations, the logistics company is engaged in a regionally-focused growth strategy that will see its award-winning services and solutions rolled out across even more businesses.

Operating in Africa is challenging for any business, but DHL’s success is so intimately tied to that of its customers and partners that an entirely new level of performance is demanded on a daily basis. Backing

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up its operational and regional growth, the company has also made a concerted effort to develop its talent base, while maintaining its exemplary CSR initiatives.

Operations DHL Supply Chain Africa also offers a broad spectrum of supply chain services which cover everything from sourcing, storage, supply chain analytics and lead logistics provider (LLP) services.

Leveraging its extensive crosssector experience, the company is also able to provide warehousing services for everything from raw materials to finished goods.

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DHL Supply Chain Africa’s CEO much embedded in the DHL Paul Stone emphasises that on top Supply Chain team culture.” of delivering a diverse and often challenging remit, the company is Supply chain management also able to maintain an ethos of Stone explains that, while the continuous improvement: company’s SCM strategy “We have a team that is consistent across drives continuous all countries, it improvement in remains flexible, the business depending on the and a culture situation: “We have of striving approximately 700 Number of Employees to be better of our own vehicles at DHL Supply year-on-year. on the road on any Chain Africa “This is striven given day and also for, budgeted for and partner with a number driven from the top, and we of subcontractors across have a group of people who are Africa to different degrees. managing to drive that through a “We manage this on a number of different initiatives and straightforward SLA basis processes. Those might be new currently with the aim of forging systems, enhancements to existing long term partnerships. Most of systems or process reviews. So the subcontractors have worked continuous improvement is pretty with us for 5 years or more and

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D H L S U P P LY C H A I N A F R I C A

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during this time they have come to understand our business and our customer’s needs.”

Due to the unpredictability of local markets, supplier investments are, by necessity, made over a shorter time period, as Stone explains. He says: “Our business is cyclical. A contract will typically run between three to five years so we always have that ongoing real time view rather than a 10 or 15 year view because that would be impossible for me to predict.”

In order for DHL Supply Chain Africa’s remit to be executed seamlessly, the company has spent a great deal of resources on ensuring that its staff are qualified

and motivated to achieve worldclass results. Stone explains: “We have dedicated training programmes at all levels. We also have development programmes where we identify

Paul Stone CEO Africa and Managing Director South Africa

talent and nurture that talent to get to the next level. We have a clear plan which includes, amongst others, mentorship programs, planned events and personal development plans.”

Technology While Stone compares South Africa’s infrastructure favourably to more advanced European

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‘In order for DHL Su remit to be execute company has spent a g on ensuring that its st motivated to achieve Professional, reliable road freight export and import to and from Botswana and Namibia Carmen Fourie Mobile: +27 (0)82 602 6217 | Office: +27 (0)11 692 4575 E-Mail: Carmen@cargologistics.co.za | Web: www.cargologistics.co.za Physical Address: 4 Toyota Street Aureus, Randfontein South Africa, 1759 Postal Address: Po Box 6440 Greenhills South Africa, 1767

We deliver a premium solution,every day.

We reduce overall costs.

We engage confidently with customers.

We improve and streamline businesses We strive to increase our market share.

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upply Chain Africa’s ed seamlessly, the great deal of resources taff are qualified and e world-class results’

economies, he and his teams are intimately aware of the challenges that lie outside of the continent’s second largest economy. He is also keen to leverage technology to make the best of a sometimes unfavourable situation: “Every customer needs to have information in real-time. I don’t see any customer who doesn’t want to have a real-time dashboard on their smartphone so they can understand what is happening.

“So we offer a consistent solution that gives that visibility across the continent. We’ve invested in technology and visibility tools and this is to be enabled for our customers as well. This is a key differentiator in the market for us.

Will we be the cheapest in town?

No, but we will deliver a superior service that allows the customer to enhance their own offer.”

He adds that the business only uses the best-in-breed IT Solutions, particularly across finance, warehouse and transport management: “For example we have Mix Telematics in our IT landscape which provides some of the visibility that we’re talking about and then for warehouse management we deploy the market leading Manhattan’s WMS. “I can also put another view on top that we call Connected View, which is a DHL system that takes visibility to another level. Depending on the customer, they can have visibility right from when their order is picked through to delivery and individual case level if they wish to do so.”

DHL Supply Chain Africa is

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backing up this technological offering with a number of physical assets which include fleet replacement which takes into account a number of new key customers moving forward.

Social responsibility “We want to grow in a way that is culturally balanced; I don’t just want a business that wins from a monetary side. It’s got to be a business that has got the right culture, the right ethos, and the right work ethic to go forward. That’s important to me and important for our group,” Stone explains.

DHL Supply Chain Africa has a dedicated CSR team that operates on both local and regional levels, which works to achieve both environmental and social goals.

Alongside funding and volunteering for a range of initiatives to this end, the company also uses its

strong internal governance measures to improve standards and drive out corruption.

“We are already paperless in our warehouses and within the office environment we have a number of different initiatives to drive paper out of our business. I can’t say we are a completely paperless society but we are moving to that culturally.”

Having been a logistics leader in Africa for so long has not given DHL Supply Chain Africa cause to be complacent. The company has invested in both its technological assets and its workforce to ensure that the business is robust enough to weather the often unpredictable nature of the developing continent.

Ensuring that its operations are having a positive impact on both communities and the environment has cemented its reputation as a business that cares deeply about the future of Africa.

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South Africa Head Office Cnr North REff and Barabar road Johannesburg Gauteng South Africa 1600