S U P P LY C H A I N
the returns site space with 70,000 square foot made available and a better returns management operation; handling is minimised with stock only handled once before despatching for sale too. Inherent efficiencies are taken advantage of which reduces potential damage or loss in transit, and inventory levels are managed well by mobbing to a weekly production model as opposed to batch processing at remote locations. Control also improved with stock on site and on core inventory systems with enhanced visibility; and finally product quality feedback gives Argos an opportunity to improve insight on customer/ product issues and relay this information back into Quality Assurance and buying teams. Phil Hull said: “In deciding how to implement our new onsite refurbishment service we recognised we would require expert support and selected Servicecare, part of Clipper Logistics, as our refurbishment partner. Working together Servicecare we established a trial ‘implant’ operation within our returns operation commencing in August 2014. This initial pilot has exceeded our expectations and has given us the confidence to accelerate our plans, and roll this out further this year. “In summary we believe developing a centre of excellence for refurbishment and repair is a key component to our digital technology strategy and at the same time it will drive out costs and give us an opportunity to enhance our customer’s experience.”
“In summary we believe developing a centre of excellence for refurbishment and repair is a key component to our digital technology strategy and at the same time it will drive out costs and give us an opportunity to enhance our customer’s experience.” - Phil Hull
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