3PLs
Services: Fulfillment
Trading Partners: Amazon, Belk, Bed Bath &
Industry: Logistics
Beyond, CVS, Drugstore.com, eBags, Kohl’s, Rite Aid, Target, Wal-Mart
Case Study: DM Fulfillment DM Fulfillment is a national fulfillment and third-party logistics (3PL) provider with a niche in serving small and medium sized suppliers as well as retailers. Based in St. Louis, Missouri, the 3PL has roots as a wholesale distributor of computer and IT-related supplies through its sister company Supplies Network. DM Fulfillment reaches 99 percent of the U.S. population within one to two business days via ground shipping from four strategically located distribution centers (DCs) in St. Louis; Dallas, Texas; Fresno, California; and Carlisle, Pennsylvania.
Improving DM Fulfillment’s Trading Partner Relationships
RETAILERS
SUPPLIERS
Drawing on its reputation and infrastructure in the IT supplies industry, DM Fulfillment has quickly carved a name in retail since launching in 2011. The 3PL ships orders to retail distribution centers and stores as well as drop shipping directly to consumers on behalf of e-commerce retailers. “We deliver a branded drop ship experience that includes print-on-demand capabilities for packing slips and other materials to reinforce the retailer’s brand and support marketing efforts,” said Bill Erpelding, marketing manager at DM Fulfillment.
SPS omnichannel solution “ With SPS, there is such a high level of expertise in retail that it gives us the confidence to engage with a growing number of retail customers and guarantee our performance.” — Bob Klunk, managing director, DM Fulfillment
DM Fulfillment is a user of SPS Commerce’s cloud service to enable streamlined integrations with retailers and has allowed it to more fully embrace the demands of omnichannel that require error-free order processing, allowing it to retain a growing roster of retail customers. Bob Klunk, managing director at DM Fulfillment, said the SPS service is facilitating the company’s ability to deliver the omnichannel experience on behalf of its clientele directly to the consumer. “With SPS, there is such a high level of expertise in retail that it gives us the confidence to engage with a growing number of retail customers and guarantee our performance. We now get up to speed with new customers very efficiently.”
Integrate once, network to many The saved time and labor has been nothing short of dramatic, Klunk said, likening SPS and its Universal Network that enables fast connections to networks via the Retail Standard XML (RSX) to the LinkedIn of retail. “Now, testing and mapping to integrate with partners is completed by SPS in a few hours. Without SPS, it would take us up to 12 weeks for us to properly connect systems and all the related communications around it with our customers.”
SPS COMMERCE, INC. | P. 612-435-9400
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333 South 7th St., Suite 1000, Minneapolis, MN 55402 | spscommerce.com