Cloud Based IVR Solutions for Successful Business

62% of small business report they are using some type of cloud application, up from 48% at the beginning of the year and 28% a year ago. Let's think about that. 15% to 20% adoption rates each year. Why? Because small businesses are starting to find out that cloud IVR solutions aren't big and scary, nor are they cost prohibitive. Most of this growth is coming in large scale adoptions like Microsoft 365, or online file-sharing services such as Drop box, but most haven't moved into online productivity offerings in a big way just yet... but they will.

If you are considering moving productivity suites to the cloud, which include word processing, spread sheet, call center and calendar applications, adoption is incredibly slow among small business owners.

Cloud-based productivity suites, like telecom solutions including IVR

set-up or outbound power diallers, have the lowest adoption rates of all. Cloud IVR solutions remove costly overhead. They do this through accessibility, collaboration and convenience. However, businesses often feel insecure about the data that's being passed through these services.

Survey also noted that mid-size businesses described as those with annual revenues between $50 million and $100 million are catching the fever of cloud religion. This expansive survey of 500+ executives found that more than 40% (up from 30% last year) recognize cloud computing or Software as a Service as one of the most important technology investments for 2013. The amount of businesses that are turning to cloud IVR solutions to empower their call center agents will likely catch up to that in short order, as education around the value and lack of restraints improve. It's important to note that there are no compliance issues when changing to cloud based solutions. In fact, access to records is normally faster and more reliable than dealing with clunky on-premise records that may be hard copy based and easily destroyed, lost or misplaced.

In closing, there's a "quick list" of good reasons to adopt the cloud.

These include:

a) Easily accessible anytime from anywhere b) Basically Provides Safe and secure data storage. c) Totally Affordability by avoiding on-premise hardware D) Complete Scalability to grow as your business does.

For more information on how cloud IVR solutions or virtual call center can work for your small business, you can easily connect with us and collect the complete information.