Innovation

Suncoast members come from all walks of life, with different financial goals that relate to their personal journeys. Our job is to meet our members where they are, making it easy for them to manage their money and get comprehensive financial products and services for every stage of life.

Since our members’ needs are always evolving, we continue to grow to meet and exceed those needs. In 2021, we added new programs and digital banking features to make our members’ lives easier and to help build their financial future.

Exciting Digital Enhancements

Suncoast members lead busy lives, which means they need to be able to take care of their finances or manage their money from anywhere as they go about their day. Our team understands how important it is to have robust digital banking options, so we’re always finding new ways to enhance our mobile app and online banking features.

In 2021, we expanded our digital payment options making it even easier to pay a Suncoast loan. In addition to our standard online bill pay and transfer features, we introduced another service that allows members to make payments using funds from another financial institution. With this new service members can set up one-time digital payments without logging into SunNet Online Banking or the SunMobile app. We also added a feature that lets members receive their monthly loan statement and make their payment through their smartphone’s native mobile wallet, like Apple Wallet or Google Pay. These convenient self-serve digital options provide choices and flexibility in how members make their payments, gives them time back in their busy day to day schedules, and increases the time our Member Advocates have to provide more personalized service on more complex service requests.

1

Educators Choice Financial Planning & Guidance

As an organization that was started by educators, we’ve always had a deep appreciation for everyone in the education community. Through a strategic partnership with Creative Benefits for Educators, owned by the Florida Education Association (FEA), Suncoast was selected as the exclusive partner to provide financial education and planning for all FEA members statewide. FEA members are comprised of more than 150,000 employees in Florida’s public school systems.

Through this new partnership, we created a program exclusively for FEA members, called Educators Choice. This free financial guidance and planning program offers access to financial education options and exclusive benefits including financial counseling to create a customized financial plan with our licensed retirement advisors from Suncoast Trust and Investment Services.

To serve FEA’s statewide presence, we expanded our field of membership, thereby enabling all Florida public school employees, including colleges and universities, eligibility to join Suncoast Credit Union.

Educators help shape the future for all students, so we’re excited to offer a program to ensure that their own financial futures are equally as bright.