RPA in the insurance sector: Key steps for successful implementation and its benefits

RPA in insurance sector: Key steps for successful implementation and its benefits ____________________________________________________________________________________

Insurance has become the basic need in our life for risk protection. The core job of any insurance organization is to provide guarantees for the consumers in terms of risk, migration, and protection for every element of life, from auto insurance to life insurance. Most organizations enable insurance plans for their employees for a better life, health protection, and as a tax-saving tool.

As insurance organizations work in collaboration with various other organizations, authorities, and processes, there will be a lot of repetitive tasks from the insurers and consumer end, which becomes a delay in operational efficiency and business continuity. In regards to this, Robotic Process Automation comes handy with the ability to remove human intervention and quicken the process with 100% accuracy by saving time and cost.

As a part of digitization, insurance organizations need to implement RPA in their systems for better accuracy, operational efficiency, and business continuity. Below are a few key steps for a successful RPA implementation in the insurance sector in 2022.

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Pre-define vision and strategy

A defined plan and a robust strategy make the basics for successful RPA implementation in the insurance sector. As insurance organizations have a wide operational business, it is necessary to have a defined vision mapped with the requirements for successful RPA implementation. A few key elements to consider for building an RPA implementation strategy with a defined vision are describing the process flow with steps, rules, and regulations, exploring suitable tools to enable agile delivery, design and developing a final automation plan by mapping every step according to the process.

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Identifying the end-to-end process and core elements involved

The end-to-end process identification is important for any insurance organization as their business is operating with multiple third-party organizations, regulations, and processes. The best way to identify the end-to-end process is to conduct a top-down diagnosis and need to figure out whether the existing process needs to be standardized or re-engineered before implementing automation. This step helps insurance organizations to prepare a successful plan for RPA implementation without missing out on any core elements.

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Choosing a right RPA implementation vendor

As the RPA process itself is a part of digital transformations, it is crucial for the insurance organization to choose the right IT vendor for successful implementation. The right RPA implementation vendor can provide a disciplined approach by ensuring the best way to engage the workforce for long-term relations and support. Insurance organizations need to validate and choose an RPA implementation vendor by checking the previous experience for similar industry verticals and organizations that are staying updated with the changing market trends associated with tools and technologies like no-code/low-code or scriptless tools. This makes it easy for successful RPA implementation with IT vendor expertise with the industry trending tools and technologies by quickening the process and delivering the customized RPA process.

A successfully implemented RPA process can deliver a number of benefits for organizations operating in the insurance sector by gaining the highest consumer satisfaction and efficient business operation.

Below are the top 5 benefits insurance organization achieve by implementing RPA in their systems.

1. Easy to reach by automating front desk operations Typically any insurance organization has similar repetitive front desk tasks. Automating front desk operations with software bots like taking appointments for the office visit, raising a ticket for an issue, and entering people's data to manage their accounts can save time by eliminating human intervention and getting responses instantly. This can benefit insurance organizations and consumers by saving time and cost involved in manual processes.

2. Accurate data with AI based automated data entry and documentation Data entry and documentation are very crucial processes for any insurance industry, where inaccuracy cannot be affordable. With smart RPA, insurers and consumers can eliminate the fear of inaccuracy by automating the data entry process like automatic document filing, claim form registration, etc., and documentation by storing the file in the destination server, which can be easily accessed with just a few clicks. This approach benefits insurance organizations and consumers with 100% accuracy and minimal resources involved in the manual data management process.

3. Automating the account management The insurance organization will have a huge set of consumer and third-party accounts, which becomes difficult to manage manually. With RPA, the insurance organization and also the consumer can easily manage accounts with just a few clicks and generate the information that there are looking for. This process can also set an alert, which will send the organization a message when the consumer is requesting and also can send another message to the consumer when their request is approved, also

this enables freedom to update the details from the consumer end anytime and sends alert messages to the consumer when insurer needs any details which are not available in the documentation.

4. Faster validation and approval by automating the claim process Claiming process is another biggest operational element in the insurance organization, which involves data entry, validating documentation from multiple sources, and approval as per the policy. The RPA system will make the claim process easy by collecting auto validation from the internal and third-party data and approving the claim fund according to the loss respective to the opted policy by the consumer and alert them about the claim status. This process can help organizations from fraud claims and consumers from multiple follow-ups.

5. Chabot’s for instant communication Chabot’s are the trending way to communicate with the customers, as the insurance industry has a lot of active communication between consumers and insurers. A smart Chabot built with RPA methodologies can communicate with the consumer with no errors, 24/7*365, and increase customer service availability rate. This can save a lot of infrastructure and resource costs for the organization and enables an instant communication facility for the consumer for repeated queries than waiting in long connecting calls.

Conclusion RPA can promote long-lasting success opportunities and increase productivity by automating the repetitive and rule-based process. Insurance organizations can achieve higher profits, better customer experience with all-time customer service, and minimize the consumer dropout rate.

Partnering with the right technology partner is crucial for achieving the flexibility and benefits that RPA can deliver. We at Sun Technologies' provide end-to-end RPA solutions customized with market trending tools and technologies specific to your organization. We walk an extra mile with you from requirement proposal to scaling development to implementing the whole process across your systems. Our in-house experts fully support your organization by customizing the best suitable automation opportunities that show quick ROI while boosting your business to the next level with respect to innovation and customer experience.

Read our blog on "RPA is altering the business landscape with the emerging market dynamics" to get a clear idea of our quick adoption of changing market trends.

Contact us to know how our customized RPA solution can help your business automation.