“At Your Service!” by Susan Campbell It takes a special kind of person to be a great concierge – a willingness to attempt the impossible, a passion for getting to know people, and an eagerness to share their destination to its fullest with others. Let’s meet a few of Aruba’s finest.
Jeffrey Connors Aruba Marriott Resort
Originally from Charlestown, Massachusetts, Jeffrey Connors has been a concierge at the Aruba Marriott Resort since 2012. “Though I had no prior experience, I was provided the necessary tools to master the job by the excellent management staff there,” he says. “My favorite part of the job is going above and beyond with service, like tracking down a specific kind of baby formula for a guest. It’s the little things that can really make a big difference in the enjoyment of someone’s stay.” What does Jeffrey think makes a great concierge? “Staying focused on the guest’s needs and being confident that the information you give them is always accurate.” On his time off, Jeffrey enjoys going to the beach with his wife and children. Sophia Palmer Aruba Marriott Resort
Jamaican-born and raised in Aruba, Sophia Palmer studied hospitality/tourism and hotel and restaurant management; right after graduation she landed her first concierge job. “I am learning that in this position you always have to expect the unexpected,” she says. “There’s always something different to deal with every day, and you must be creative in your approach to problem-solving and accommodating your guests’ needs. But there’s nothing I love doing more than making someone’s stay pictureperfect.” And her favorite part of the job so far? “Meeting people from all over the world and learning about their cultures. I love to travel during my time off.” E
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