Good Governance Compendium

GOOD GOVERNANCE COMPENDIUM Case Studies on Good Governance in India

This infinite power of the spirit, brought to bear upon matter evolves material development, made to act upon thought evolves intellectuality, and made to act upon itself makes of man a God. First, let us be Gods, and then help others be Gods. #BeAndMake Let this be our motto ~ Swami Vivekananda

GOOD GOVERNANCE COMPENDIUM

© 2016 Vision India Foundation

Research and Direction: Aman Gupta, Kumar Subham, Sahil Aggarwal, Shobhit Mathur Editors: Anuva S. Agarwal, Kumar Subham Authors: Adarsh Kumar (IIT Guwahati), Aditi Sinha (BITS Pilani), Akash Kumar Singh (Jamia Milia Islamia), Akshay Mahajan (PRS – Lamp Fellow), Anjali Karnavar (St. Xavier’s College, Mumbai), Anna Elias (IIT Guwahati), Ganesh Agarwal (Protiviti India), Ganesh Maruvada (Govt. Of Andhra Pradesh), Kanika Gupta (Founder – Advika), Kushal Prakash Sagar (Wadhwani Foundation), Manoj Sharda (IIT Roorkee), Minisha Trivedi (UC Berkeley; SBI Fellow), Peeyush Jain (IIM Bangalore), Prateek Behera (BITS Pilani), Rajeev Agur (Govt. Of Andhra Pradesh), Riya Garg (FourthLion), Satwik Mishra (SBI YFI Fellow), Siddarth Maheshwari (IIT Roorkee), Smita Mohanty (BKG Consultancy), Yash Singh Bhal (Consultant, Access HR) We acknowledge with thanks the insight and inputs received from various organisations who have lent their assistance and support in helping the governance journalists build their respective projects. © 2016 Vision India Foundation Material from this publication can be used but with acknowledgement. For further inputs or queries, feel free to write to us.

Published by Vision India Foundation 1st floor, Site 11, Plot 8 West Patel Nagar New Delhi - 110008 Phone: 011 - 47481634

Email: mail@visionindiafoundation.com Website: visionindiafoundation.com

CONTENTS 3 SHE TEAM, HYDERABAD

16 CYCLONE SHELTER, ODISHA

25 E-MITRA, RAJASTHAN

36 ENERGY EFFICIENCY SERVICES LTD.

48 PUNSARI VILLAGE

55 MAHARASHTRA CM INTERNSHIP PROGRAM

63 MOHALLA CLINICS

75 DIGITIZATION OF DELHI HIGH COURT

88 MYGOV

100 SANITATION SCHEME, KAMRUP, ASSAM

113 BENGALURU MUNICIPAL TRANSPORT CORPORATION

123 WASTE MANAGEMENT, NEW DELHI

132 GIRRI CHAUPAL

160 LIVELIHOOD COLLEGE, DANTEWAD A

FOREWORD It gives me immense pleasure to present to you the Governance Journalism Compendium 2016 edited by Vision India Foundation.

Democracy is not a ritual which takes place once in 5 years on the voting day. For a democracy to work the country needs active and involved citizens. While India is the world's youngest democracy, the younger citizens need to be given a platform to participate in the democratic process. The platform needs to positively engage the young energy in a constructive way. Governance Journalism is a unique program designed

by Vision India Foundation to document the hidden stories of good governance in our neighborhood.

We as a young nation are restless for change. There is cynicism in the air that nothing works in the system and this is manifesting in the form of various agitations. Governance Journalism brings a refreshing fresh perspective that there are institutions and individuals out there, who are striving to bring change while overcoming many challenges. The Governance Journalists who documented the stories you will read in this compendium are concerned citizens like you and me. They were waiting for the right platform and support and I am glad VIF could provide that.

The outcome is not just the documentation which you will read, but transformed young citizens who did the hard work.

I hope you enjoy reading these stories of change and share it with many others. Together we can spread the message that change is possible and happening now. Rather than remain mere spectators, we ourselves can become active players in this transformation the nation is undergoing.

Shobhit Mathur Executive Director Vision India Foundation

PREFACE India is on the verge of bearing the fruits of its demographic dividend in the coming decade. Hence, it becomes imperative for the youth to play their role in catalyzing the process of nation building. To channelize the creative energy of the young, bright minds, Vision India Foundation started the Governance Journalism program. This program seeks to encourage responsible journalism through well researched case studies highlighting model governance projects across India.

The young journalists, apart from secondary research, have interacted closely with government officials and other relevant stakeholders , including the foot-soldiers and beneficiaries, in an attempt to gain complete understanding of their respective good governance projects.

This compendium consists of 15 projects from 9 states of India, covering 8 development domains. The projects were shortlisted on the basis of transparency, accountability, and citizen's participation in delivering good governance.

The journalists had a great learning experience while documenting their projects, and we sincerely hope their learning will be reflected in their future roles. At the same time, we also hope that the compendium will inform tomorrow's public leaders and inspire them to deliver good governance in their roles.

Kumar Subham Associate Director Vision India Foundation

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SHE Team, Hyderabad SAFETY AND SECURI TY - A HUMANE APPROACH

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Cyclone Shelters, Odisha A MODEL SAMPLE OF STATE I NFRASTRUCTURE - DI SASTER MANAGEMENT

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E-Mitra, Rajasthan BRI NGI NG E-GOVERNANCE TO THE MASSES

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DoITC

Service Centre Agency (SCA)/ Local Service Providers (LSP)

Kiosk Operators (Urban/ Rural)

Citizen

State Designated Agency (SDA) -RISL

District E-Gov Society

Village Level Entrepreneurs

Citizen Contact Center

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TRENDS 20000

Revenue (in crores Rs)

15000

G2C Transactions (in lakhs)

800 120 28

3000 170 1740

4518 224 1940

5218 240 2114

280 2500

320 3000

10670

No. of Kiosks

2009-10

2010-11

2011-12

2012-13

2013-14

2014-15

2016PRESENT

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Energy Efficiency Services Limited, Power Ministry PROMOTI NG THE USE OF LED LAMPS I N THE COUNTRY

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Low quantity produced

High production cost

Low consumer demand

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Major milestones in the project

January 2014 •First smallscale short term pilot in Puducherry

September 2014 •Power Ministers intent to bring down the price of LED lamps by one-third by 2019

November 2014 •EESL sells more than 60 lakh LED in its first expansion: Andhra Pradesh

Early 2015 •The scheme was launched in Delhi and other states.

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Punsari Village, Gujarat THE ‘ ADARSH GAON’ – AN I DEAL VI LLAGE

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2007: Himanshubhai Patel elected Sarpanch

2012: Best Sarpanch Award by MS University, Vadodrara Swarnim Gam Award

2010: Best Gram Panchayat of Gujarat

2011: Central Government award under PEAIS

Rajiv Ghandi Bharat Ratna

2014: BBC Documentary of the Village

2015: Nirmal Gram Award by Central Government

2016: Mineral water supply plant installed

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Maharashtra CM Internship Programme BRI NGI NG YOUNG I DEAS I NTO STATE MACHI NERY

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Mohalla Clinics, Delhi BRI NGI NG HOSPI TALS TO EVERY DOORSTEP

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Step 1

Step 2

Step 3

•Define Standard Operating Procedures for all the activities that'll take place in a Mohalla Clinic which includes smallest of the tasks like procurement of batteries for the torch and which are uniform across all the clinics

•Rent properties and modify them as clinics •Hire Private Doctors on piece rates for part time work •ANMs and medicines were provided by the existing system •Hire Third Party Vendor to conduct diagnostic tests for all the clinics

•Monitors supervise 10 AAMCs each coordinating with dispensaries •Set up a technical support group consisting of experts from every stream •The group helps the doctors in the clinics in treating uncommon diseases

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Digitization of Delhi High Courts FASTRACK I NG JUSTI CE DELI VERY

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MyGov A NATI ONAL PLATFORM FOR CI TI ZEN ENGAGEMENT I N GOOD GOVERNANCE

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4800

12127

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Sanitation Scheme, Kamrup, Assam MOVI NG TOWARD ‘ COMPLETE SANI TATI ON’ , ONE STATE AT A TI ME

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World Bank, UNICEF, Global Sanitation Fund (GSF), CSR Funds

Central Government Fund under TSC, Swacch Bharat Abhiyan, Nirmal Bharat Abhiyan

State Government

Public Health Engineering Department (Nodal Agency)

District Water and Sanitation Mission and Scheme (Zila Parishad Level)

Gram Panchyat and Panchyati Raj Institution

SHGs, NGOs, Community Based organisations

Beneficiaries

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Identification of Beneficiaries (Target Group) Annual Plan

Planning

Budget Allocation for Particular Target Group

Consultants (Key People from state bureaucracy, NGOs ) Human Resource Teaming at Consituency and GP level

Open Defecation tackling Plan

Plan for Awareness, Advertisement and its Budget Allocation

Implementation

Advertisement(Community Radio, Local Channel), Sometimes women driven SHGs help the team

Awarness and mobilsation Phase Group Based awarness by nominating Micro-observer and influncers (done by PRIs and MLAs)

Financial Transaction

Fund Release to subordinating authorities (DWSM&S)

Labourers and Mistri

Construction of Toilets Toilets' Requirements (Toilet Seats,Pipes, Pits etc. from Sanitary marts)

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Monitoring, Evaluation and further Plans

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By implementing & funding authorities and media Reality Checks

Financial & Work Audits Promotion of Hygiene and Awareness program for the same

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Bengaluru Municipal Transport Corporation, Bengaluru WHO SAI D ONLY THE PRI VATE SECTOR I S TECH SAVVY

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Waste Management, Moti Bagh, Delhi WASTE CONVERSI ON AND RECYCLI NG I N A PPP FRAMEWORK

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Girri Chaupal, East Delhi A REVOLUTI ONARY GREI VANCE REDRESSAL FRAMEWORK

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BSES Councillor DCP East Delhi Govt.

Delhi Jal Board DELHI POLICE Department of Food & Supplies Department of Postal Services DGHS DGMS DIR. HEALTH(GNCTD) Directorate of Horticulture DMRC DSO DUSIB Excise Department Finance Ministry Gas Ltd. Govt. Approved Cards HOME MINI. IGL MCD MTNL P&T PETROLIUM MINISTRY PWD SDM SDMC(Director Hoticulture) Social Welfare Department (blank)

Frequency of grievances

Percentage

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Problem Areas (%)

16 14 12 10 8 6 4 2 0 Total

Problem Areas

Departmental Classification of Grievances

500 450 400 350 300 250 200 150 100 50 0 Total

Departments Concerned

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Livelihood College, Bastar, Chhattisgarh ENCOURAGI NG EMPLOYABI LI TY - SKI LLI NG THE YOUTH

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YOUTH TRAINED 72,128 41,083

6,343

35,568

Youth Trained

2012-13

2013-14

2014-15

2015-16

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