Organizational Behavior: Emerging Knowledge, Global Reality, 10th Edition
By Steven L. McShane & Mary Ann Von Glinow | McGraw-Hill Higher Education
| 2023 |
ISBN-10: 1266108092 | ISBN-13: 978-1266108099
Organizational Behavior is structured into fifteen comprehensive chapters. It blends current research with global case examples to explain how people behave in modern organizations, and demonstrates tools that are useful not only to managers but to anyone working within or alongside organizations. The 10th edition emphasizes how emerging trends such as digital communication, emotional intelligence, design thinking, and a global mindset shape behavior at work
1. Introduction to the Field of Organizational Behavior
Organizational Behavior (OB) is presented as a field focused on understanding, predicting, and influencing human behavior in organizational settings. The text challenges the misconception that OB is solely for managers, arguing that effective behavior-understanding is critical for all employees. It adopts an open-systems view, highlighting how organizations interact with their environment a cycle of inputs, transformations, outputs, and feedback .
2. Individual Differences: Personality and Values
This chapter explores foundational personality frameworks (like the Big Five) and value systems (including Schwartz’s model). It explains how these enduring characteristics influence workplace behaviors such as decision-making, ethics, and team engagement. The authors underscore that awareness of personality and values can improve hiring and peer collaboration
3. Perceiving Ourselves and Others
This section discusses self-concept how individuals see themselves and perception bias, stereotyping, and social identity. The narrative explains how these psychological constructs impact inclusion, trust, and team dynamics. A particular emphasis is placed on self-awareness and acceptance as key drivers of authentic leadership and cohesive group work
4. Emotions, Attitudes, and Stress in the Workplace
Here, the authors detail how emotional intelligence and affective states influence work behavior. They examine job satisfaction, organizational commitment, and stress mechanisms, alongside
evidence-based strategies for stress mitigation and emotional regulation. Ethical behavior is tied into emotional stability and maturity .
5. Foundations of Employee Motivation
Grounded in classic and modern theories, the chapter explores Maslow’s hierarchy, Herzberg’s two-factor model, expectancy theory, and newer models like the four-drive theory. Emphasis is placed on how factors such as autonomy, learning orientation, and self-concept contribute to motivation in global contemporary contexts
6. Applied Performance Practices
Moving from theory to practice, this chapter covers goal-setting, feedback loops, performance appraisals, and motivational interventions. It illustrates how organizations can sustainably enhance productivity by aligning performance practices with individual personality traits and emotional drivers
7. Decision-Making and Creativity
The focus here is on cognitive models rational decision-making and bounded rationality as well as creative problem-solving through design thinking. The text addresses decision paralysis, intuitive versus data-driven decision methods, and highlights agile methodologies and iterative learning processes
8. Team Dynamics
Teams are framed as complex social systems shaped by group mental models, norms, roles, and trust. The chapter outlines stages of team development and factors contributing to team effectiveness, especially in remote and virtual settings common in globally distributed workforces
9. Communication in Teams and Organizations
Communication is seen through the lens of media richness and social presence. The text explores how digital communication emojis, asynchronous tools, remote collaboration platforms
affects cohesion and clarity. Case vignettes showcase how organizations like GitLab and RingCentral manage virtual communication effectively
10. Power and Influence in the Workplace
Chapter 10 explores different bases of power (e.g., expert, referent, coercive) and political skill. It examines ethical and unethical political tactics and how influence dynamics shape decisions at the individual and system levels .
11. Conflict and Negotiation
This part presents conflict resolution styles and negotiation strategies, emphasizing principled negotiation and cooperative approaches over zero-sum thinking. Case studies help illustrate the importance of managing conflict constructively to sustain workplace relationships
12. Leadership in Organizational Settings
Here, leadership is examined through transformational, transactional, and situational lenses. The authors highlight how leaders who model authenticity, emotional intelligence, and cultural sensitivity excel in guiding change within diverse work environments
13. Designing Organizational Structures
This chapter surveys different structural designs functional, divisional, and matrix and how they support or hinder adaptability and innovation. The authors argue that well-designed structures foster psychological safety, flexibility, and collaborative decision-making across borders
14. Organizational Culture
Culture is framed as shared meaning and values that influence behavior. The text describes how subcultures emerge, ways to assess culture, and methods to shape identity without enforcing rigid conformity. Global examples demonstrate how culture-driven organizations perform better in innovation and engagement