STUDENT COMPLAINTS POLICY AND PROCEDURES complaints@colum.edu Columbia College Chicago takes student complaints seriously and endeavors to resolve concerns in a timely and effective manner. Various offices on campus address student complaints regarding the integrity and quality of the College’s academic programs, the effectiveness of student services, application of college policies and procedures, student interactions with faculty and staff members, and other functions affecting the student experience. This Student Complaints Policy and Procedures (the “Policy”) establishes procedures for reporting complaints to the College. Students should report their concerns promptly. Timely reporting helps ensure a well-informed resolution and the best opportunity to improve the student’s experience at Columbia. STUDENT EXPECTATIONS AND RESPONSIBILITIES colum.edu/studentresponsibilities Columbia emphasizes the responsibility of each student to participate in the educational process. This involves the conscientious preparation of assignments and the recognition of the frequent interdependence of students when individual contribution to a group or class effort is required. TITLE IX SEXUAL HARASSMENT POLICY AND PROCEDURES colum.edu/titleix The Office of Equity Issues has jurisdiction over sexual harassment complaints. The Grievance Procedures in this Policy cover Sexual Harassment and Gender Discrimination. Sexual Harassment which includes quid pro quo sexual harassment, sexual assault, and other prohibited acts based on sex. Sexual Harassment may include, but is not limited to: Sexual Violence, Sexual Exploitation, Dating/Domestic Violence and Stalking. The entire policy can be found at colum.edu/titleix.
ACADEMIC SUPPORT
From registration to tutoring, financial support to the library, Columbia offers a wealth of support. We are here for you. Don’t believe us, this is from our 20202021 Student Representative to the Board of Trustee, Ashley Moore: “The academic support at Columbia is amazing. I have taken advantage of the Academic Center for Tutoring many times and know I would not have successfully completed some courses without their support. I’ve also received incredible support from Columbia Central, Columbia’s student financial services office. The staff actually care and know what they’re doing. The library is another resource that can save you money through textbook resourcing and is a calm, and quiet place to study, relax, and recharge.”
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