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The Magazine of Military Housing, Lodging & Lifestyles

communities SEPTEMBER/OCTOBER 2012

Home Sweet Home

Innovative solutions provide the comforts of home for servicemen and women Maximizing efficiency in military lodging page 14

Better living, learning at Fort Gordon page 26

Mortgage help for service members page 45



26 Certified for Learning

A new program at Fort Gordon gives trainees a better way to live and learn. By Ted G. Fery, AIA, LEED AP BD+C, and Brittany C. Williams

30 Sustainable Success

A well-designed sustainability program improves profitability and efficiency and reduces waste. By Dominic Barial

34 Comforts of Home

22 10 Common Ground

Functional flooring options can be both stylish and sustainable. By Wendell Hadden

14 Maxing Out Efficiency

Military housing firms partner to bring community and luxury to service members and families. By Christina Meyer

38 Living FRESH ®

A commitment to preserving the planet brings about durable and earth friendly textiles. By Jason Gans

40 Smart Solutions

Unique flooring collections offer an attractive look at an affordable price. By Mohawk Flooring Staff

Monitoring and managing energy usage helps to control utilities. By Ethan Mayeux

18 The 3 Rs of Refinishing

It’s important to know the reasons, resistance, and rewards of refinishing in military housing. By Mario Insenga

22 Expanding Excellence

Rave reviews led to an expansion of Randolph Pointe apartments at Fort Bragg. By Karen Orwin

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The Magazine of Military Housing, Lodging & Lifestyles

September/October 2012 u Volume 23, Number 5 u

communities A Publication of the Pro­fes­sion­al Hous­ing Man­age­ment Association Publisher Editor Managing Editor Production Assoc. Art Director Ad Sales Manager

Debra J. Stratton Birgitt Seymour Lia Dangelico Christine Umbrell Janelle Welch Alison Bashian

Publishing Offices Stratton Publishing & Mar­ket­ing Inc. 5285 Shawnee Road, Suite 510 Alexandria, VA 22312-2334 703/914-9200; fax 703/914-6777

45 FEATURES 42 The Right Stuff

Asking the right questions and finding the right contractor are essential for a cost-effective building project. By Jennifer Berendt

44 Up to Speed

A better understanding of incentive fees increases productivity in the military housing process. By Curtis Savoy, PHM, CDPM III

45 Preserving Home

Military families get the education and help they need at a mortgage assistance event at Fort Gordon. By Charlie Williams

DEPARTMENTS 4 P resident’s Message

PHMA President Del Eulberg honors the foundation of our democracy: the right to vote.

6 A ssociation News

Defense Communities honored with Award of Excellence; PHMA announces its scholarship winners.

47 M  ilitary Marketplace

The go-to resource for products and services designed for the military housing and lodging industry.

49 P HMA Corporate Sustaining Members

56 A dvertising Index


neer of modular carpet tile, Interface offers sophisticated flooring designs like this one for residential and commercial use.

Please send your articles for Defense Communities to Birgitt Seymour at NEXT EDITORIAL DEADLINE: January/February: November 5

Advertising Sales Manager Alison Bashian Stratton Publishing & Marketing Inc. 800/335-7500; fax 440/232-0398 Editorial Office 544 Windspirit Circle, Prescott, AZ 86303 928/771-9826 phmadefensecommunities@ PHMA Office 154 Fort Evans Road, NE, Leesburg, VA 20176 703/771-1888; fax 703/771-0299 Executive Director Jon R. Moore Defense Communities (ISSN #1088-9000 USPS #004-502) is pub­lished bi­month­ly by Stratton Pub­lish­ing & Mar­ket­ing Inc., 5285 Shawnee Road, Suite 510, Alexandria, VA 22312-2334, for the Pro­fes­sion­al Hous­ing Man­age­ment As­so­ci­a­tion, 154 Fort Evans Road, NE, Leesburg, VA 20176. PHMA mem­bers re­ceive this pub­li­ca­tion at the an­nu­al sub­scrip­tion rate of $30. Nonmembers’ annual sub­scrip­tion rate is $100. Send sub­ scription re­quests to Defense Communities at PHMA. Periodi­ cals post­age paid at Leesburg, VA, and ad­di­tion­al mail­ing offices. Defense Communities, ©2012, Pro­fes­sion­al Hous­ing Management As­so­ci­a­tion. All rights re­served. All con­tents of this pub­li­ca­tion are pro­tect­ed by copy­right; how­ev­er, they may be re­pro­duced in whole or in part with prior ap­prov­al of the publisher. Prior to photocopying items for educational classroom, internal, or personal use, or to request rights to republish an article, please request re­print permission from Editor, Defense Communities, phmadefensecommunities@ Unless otherwise stated, ar­ti­cles and ed­i­to­ri­als express the views of their au­thors and not nec­es­sar­i­ly those of PHMA, the editors, or the pub­lish­er. An­nounce­ments and ad­ver­ tise­ments in this pub­li­ca­tion for prod­ucts and ser­vic­es do not im­ply the en­dorse­ment of PHMA or any of its members or staff. Postmaster: Send subscription/address changes to: Defense Communities, 154 Fort Evans Road, NE, Leesburg, VA 20176 or e-mail: Defense Communities magazine is designed to keep those who operate and manage the whole spectrum of military housing and facilities maintenance informed on the industry’s latest technology, products, and services. It provides a forum for members to share lessons learned, news and events, and training opportunities and updates.

September | October 2012  3



Common Ground Innovative flooring solutions offer choices as stylish as they are sustainable By Wendell Hadden


ost spaces—be they residential or commercial—are fashioned from the ground up. So, flooring is a critical component when it comes to design. The options abound along with the rationale and justifications for making a choice. Hard surface? Soft surface? Natural or organic materials? Made-in-America manufacturing? Then, of course, there’s color, texture, and pattern to think about. Decisionmaking can be daunting. And let’s not forget sustainability. For governmental properties, this now bubbles up as a critical factor in specifying a flooring product. A floor covering that contributes to a “greener” space and a reduced environmental footprint can trump all other considerations.

A new era of flooring

Interface’s Raw collection creates a dramatic look for hallways and entry ways. 10  Defense Communities

What’s especially exciting is that manufacturers have found that going green has not necessitated the sacrifice of performance of their products; if anything, incorporating sustainability has yielded measurable improvements. The challenge to invent and reinvent has been met by some unexpected and historic achievements. Today’s flooring, in fact, is “flooring” and astounding the world as companies push the envelope on developing the ultimate in sustainable products. Or, at least that’s the case at Interface. We are manufacturing pioneers of modular carpet tile, but equally renowned as trailblazers in sustainability. In addition to being a longtime preferred brand recommended to military housing managed by Lend Lease, we have a GSA agreement with the U.S. Army Exchange. One of Interface’s latest feats is a carpet tile that is constructed of fiber created from salvaged commercial fishing nets and industrial sludge. It’s hard to believe something so vile and gross can be transformed into beauty—but we’ve found a way to do so. We take yarn produced from this waste matter and weave it together with recycled yarns extracted from our own and other end-of-life carpet tile and broad-

The Urban Retreat collection explores the contrast between natural and man-made.

loom carpet (collected and processed from across North America in our own ReEntry recycling facility) to offer up an attractive and durable new floor covering. “Raw” is among the designs we recently introduced featuring this new yarn construction, and it has won several awards including the 2011 Popular Science magazine “Best of What’s New” honor.

Taking sustainable steps Interface has made a gutsy vow to be off oil by 2020—practically heresy in an industry that’s so dependent on petroleum-based ingredients that go into yarns. In fact, most synthetic flooring is a petrochemical derivative. At some point, we have to decide what’s a better use for our limited oil resources—carpet or fuel for F-15s? So, our company made this Mission Zero pledge, and it has sparked revolutionary innovations like Raw. An inherent trait of Interface is to continually look at product development through the lens of “what’s next?” After all, the entire concept of modular carpet tile was foreign and novel when it first came to the U.S. in the 70s. Originally, it provided the perfect solution for commercial applications at a time when businesses were installing computer systems with elevated flooring levels housing a highway of electrical

cables beneath. The carpet tiles could easily be removed to gain access to the wiring. Gradually, the benefits of carpet tile versus rolled carpet became apparent—practicality was then and now continues to be an inarguable advantage. The easy removal and replacement of a tile if damaged still remains the No. 1 selling point. It boils down to a long-term economical solution and it’s proving to also be one of the most sustainable, as well.

What’s next? So, what’s now in sight through our “what’s next” lens? Biophilia. Not exactly new, it’s a term that’s been in use for nearly a century to describe the instinctive bond between humans and other forms of nature, explaining why we so often choose to surround ourselves with all that Mother Nature offers. At Interface, this study of biophilia has inspired our design team to create a collection called “Urban Retreat.” And the nine patterns that comprise the series are all produced on the same yarn platform as Raw. So the fundamental aesthetic extraordinarily is in sync with the sustainability characteristics of tiles. The patterns range from refined textures to broad organic forms. Grouped into three categories with three patterns each September | October 2012 11

—Urban Retreat One, Two, and Three—the styles explore the contrast between Mother Nature and man-made, like concrete giving way to grass and the deeply carved character of an old tree set against the architecture of a man-made grid. Urban Retreat One reflects the contrasts of modern cities; sharp and blurred, classic and futuristic, eclectic and austere. When grouped together, the three designs in this category create the look of moss growing on stone, with veins of green running across the floor and blending subtly on either edge into a neutral ground for a soft ombre effect. Urban Retreat Two combines the orderly and the organic in an exquisitely restrained palette, with references as diverse as modernist architecture and exposed tree bark. In fact, bark is recreated to incredible effect in one of the styles, utilizing Interface’s advances in tufting to create a carved, weathered design with shifts in height and texture that are at once edgy and ethereal. Urban Retreat Three offers tone-on-tone textural complements to the other two groups. Patterns call to mind soft, smooth French limestone and shimmering linen. The color palettes of all three groups complement one another, with the use of earthy neutrals and lush greens that reference lichen, grass, ivy, and moss.

Urban meets natural Research suggests that as many as 88 percent of millennials would prefer to live in an urban setting. As younger generations drive businesses into major cities, we’ve begun to see a greening of those areas, from the sprouting of rooftop gardens to the rejuvenation of neglected landscape such as New York’s High Line. Instead of trying to create glass and concrete cities that we need to escape in order to enjoy nature, we’re trying to bring nature back into the urban complex. I think both Urban Retreat and Raw are the types of flooring designs that speak to this trend. Individuals who are in charge of making decisions about floor coverings should note it’s now easier to take a stand on sustainability. And at Interface, if we can help Uncle Sam and Mother Nature meet on common ground — or, in this case flooring solutions — we’re happy to have played a part. n Wendell Hadden is vice president, Interface. For more information contact Steve Arbaugh at 12  Defense Communities

Advertising Index Company, Contact


Web Site


ADM International, Inc., Gary Raphael



Balfour Beatty Communities, Kathy Grim



Coit Worldwide, Shawn Aghababian



Cort Business Services, Peggy Moore



GSA 23 Home Depot Government Solutions, Lyn Alvarado



HPFI (High Point Furniture Industries), Mike Wissman



Kenyon, Suzanne Owens



Microfridge Inc., Benjamin Otte



MilitaryByOwner Advertising, Dave Gran



Norix Group, Inc., Randy Duffer



Oakwood Corporate Housing, Mary Jacenich



Picerne Military Housing, Amanda Filipowski



Protect-A-Bed, Brian Hirsch



Salsbury Industries, Ricardo Alva



The Refinishing Touch, Mario Insenga



Trinity Furniture, Jorge Lagueruela



University Loft Company, James Jannetides



Wells Fargo Home Mortgage, Customer Service



Yardi, Spencer Stewart



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Defense Communities  

The Magazine of Military Housing, Lodging, and Lifestyles