Defense Communities May/June 2013

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The Magazine of Military Housing, Lodging & Lifestyles

communities May/June 2013

A Splash of Fun Children and adults alike enjoy the benefits of outdoor play

Special section: Outdoor spaces page 8

Winning the war on bed bugs page 24

Updated 2013 PCS Guide released page 30

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8 A Splash of Fun

Splashpads offer residents of all ages refreshing spraying water, colorful play features, and limitless fun. By Erica Montgomery

12 Barking Up the Right Tree

Davey Tree transforms the traditional concept of a dog park into a functional and four-legged friendly space. By Blane Pshigoda

15 Play, Naturally

An emerging trend invites Mother Nature back into children’s play environments with new rules. By Thomas Matzke, CSI, LEED AP

18 Top Outdoor Living Trends for 2013

A recent survey found that American homeowners increasingly are drawn to outdoor areas for entertaining and recreation on their properties. Courtesy of Landscape Architecture magazine


FEATURES 20 Model Housing


Corvias Military Living broke ground on the U.S. Army’s first privately developed apartment project built exclusively for unaccompanied junior enlisted service members. By Corinne Stiltner

23 Smart Storage

Portable storage solutions can save service members time and money on moving, or onsite or long-term storage. By Cherlyne Rouse

2  Defense Communities

24 Winning the War

Early detection is a key step in reducing time and money spent fighting and controlling bed bug infestations. By Jeffrey White

26 The Sustainable Option The military finds broad benefits—both green and fiscal—in re-upholstering furniture rather than buying new. By Mario Insenga


The Magazine of Military Housing, Lodging & Lifestyles


May/June 2013 u Volume 24, Number 3 u

A Publication of the Pro­fes­sion­al Hous­ing Man­age­ment Association Publisher Editor Managing Editor Production Assoc. Art Director Ad Sales Manager

30 Second PCS Guide Released

SargesList released its second PCS Guide—completely updated for 2013 and available in time for the military’s biggest PCS season. By Kristin Beauchamp


31 Help for Heroes

Veterans Village Las Vegas announces a large grant and a fundraising campaign. Adapted From a Press Release

32 Joining the Jobs Mission

AlliedBarton Security Services is now a part of a national effort to hire 100,000+ veterans. Adapted From a Press Release

DEPARTMENTS 4 President’s Message


PHMA President Del Eulberg shares several updates on the association and its upcoming efforts.

6 From the Expert

Frank Kaleba, PE, explains a code update on arc-fault circuit interrupters.

34 Military Marketplace 36 PHMA Corporate



Sustaining Members


A Splash of Fun Children and adults alike enjoy the benefits of outdoor play

44 Advertising Index

Special section: Outdoor spaces

Debra J. Stratton Birgitt Seymour Lia Dangelico Christine Umbrell Janelle Welch Alison Bashian

Publishing Offices Stratton Publishing & Mar­ket­ing Inc. 5285 Shawnee Road, Suite 510 Alexandria, VA 22312-2334 703/914-9200; fax 703/914-6777 Advertising Sales Manager Alison Bashian Stratton Publishing & Marketing Inc. 800/335-7500; fax 440/232-0398 Editorial Office 544 Windspirit Circle, Prescott, AZ 86303 928/771-9826 phmadefensecommunities@ PHMA Office 154 Fort Evans Road, NE, Leesburg, VA 20176 703/771-1888; fax 703/771-0299 Executive Director Jon R. Moore Defense Communities (ISSN #1088-9000 USPS #004-502) is pub­lished bi­month­ly by Stratton Pub­lish­ing & Mar­ket­ing Inc., 5285 Shawnee Road, Suite 510, Alexandria, VA 22312-2334, for the Pro­fes­sion­al Hous­ing Man­age­ment As­so­ci­a­tion, 154 Fort Evans Road, NE, Leesburg, VA 20176. PHMA mem­bers re­ceive this pub­li­ca­tion at the an­nu­al sub­scrip­tion rate of $30. Nonmembers’ annual sub­scrip­tion rate is $100. Send sub­ scription re­quests to Defense Communities at PHMA. Periodi­ cals post­age paid at Leesburg, VA, and ad­di­tion­al mail­ing offices. Defense Communities, ©2013, Pro­fes­sion­al Hous­ing Management As­so­ci­a­tion. All rights re­served. All con­tents of this pub­li­ca­tion are pro­tect­ed by copy­right; how­ev­er, they may be re­pro­duced in whole or in part with prior ap­prov­al of the publisher. Prior to photocopying items for educational classroom, internal, or personal use, or to request rights to republish an article, please request re­print permission from Editor, Defense Communities, phmadefensecommunities@ Unless otherwise stated, ar­ti­cles and ed­i­to­ri­als express the views of their au­thors and not nec­es­sar­i­ly those of PHMA, the editors, or the pub­lish­er. An­nounce­ments and ad­ver­ tise­ments in this pub­li­ca­tion for prod­ucts and ser­vic­es do not im­ply the en­dorse­ment of PHMA or any of its members or staff. Postmaster: Send subscription/address changes to: Defense Communities, 154 Fort Evans Road, NE, Leesburg, VA 20176 or e-mail:

page 8

Winning the war on bed bugs page 24

Updated 2013 PCS Guide released page 30

ABOUT THE COVER Two girls enjoy the Spin No°1, a ride-on aquatic play feature coming soon to base Splashpads® nation-wide.

Please send your articles for Defense Communities to Birgitt Seymour at NEXT EDITORIAL DEADLINEs:

September/October – July 2 November/December – September 4

Defense Communities magazine is designed to keep those who operate and manage the whole spectrum of military housing and facilities maintenance informed on the industry’s latest technology, products, and services. It provides a forum for members to share lessons learned, news and events, and training opportunities and updates.

MAY | JUNE 2013  3

P res i d e nt ’s Mes s ag e

The Time Is Now for Support and Engagement By Del Eulberg, Major General (Ret.), USAF


t has been a sporty spring for the federal government and all our housing professionals supporting DoD. Sequestration did happen and thank goodness there wasn’t a cliff to fall off! Having said that, the reductions will not be easy. I think we were all happy that federal agencies were given flexibility in how the reductions will be taken as part of the continuing resolution. This is good news, but tough choices remain. Furloughs appear to be in the plan as well as continued pressure on travel and training. These reductions and the highly restrictive travel guidance coming from OSD and the services have had a real impact on the PHMA’s ability to provide much-needed training.

We are only as strong and viable as our membership. I ask that every member reflect on the value of PHMA and get involved. As mentioned in previous columns and in correspondence from Jon Moore, we have to adapt to meet these new challenges. PHMA is truly blessed to have a dedicated team to help guide us through these challenging times, but we also need feedback and support from our membership. To that end, I wanted to update everyone about a few changes on our Executive Council and senior service advisors since our board meeting in February. Suzanne Harrison resigned her elected and voting position on the Executive Council, since being confirmed as the Chief of Army housing. Chris Cole has agreed to fill the remainder of Suzanne’s term as secretary of the board, and Joyce VanSlyke was then appointed to replace Suzanne for her remaining term as a board member. Additionally, since Corky Vazquez is no longer the Program Manager for the Navy housing program, the Senior Advisor for Navy becomes Bill Pearson, who is acting in that position.

4  Defense Communities

The senior advisors are not voting members, but rather provide input to the Executive Council on current issues, policies, and programs of interest to their service. They attend all Executive Council meetings and offer timely advice on current or proposed PHMA programs. Accordingly, with the concurrence of the executive council, I have appointed the following personnel as senior service advisors: Army—Suzanne Harrison; Navy—William Pearson; Air Force—Roberto Castellanos; Marine Corps— Robert Kass; and Coast Guard—Melissa Fredrickson. We will have a special Executive Council meeting on June 5 that will include the senior service advisors and board members at large. Topics include: 1) Maintaining the professionalism of DoD housing workforce (i.e., possibility of setting standards for housing management); 2) Current and projected PHMA financial status; 3) Outreach efforts to membership and leveraging best practices; 4) Outreach to corporate members; 5) Outlook for 2014 PDS; 6) Expansion of PHMA bylaws to include senior advisors from OSD; 7) MHLI—Online training course review; and 8) Defense Communities—Telling good news stories and encouraging articles by federal employees. As you can see, we have a lot on our plates but need your support and active engagement in PHMA. We are only as strong and viable as our membership. I ask that every member reflect on the value of PHMA and get involved. Talk to each other about the benefits of belonging and the value of the training you have received. I also ask for your feedback as we navigate these challenging times. We are in this together and we need everyone involved. Thanks again and God Bless. n

Del Eulberg is vice president, Booz Allen Hamilton Inc. General Eulberg retired from the Air Force in 2009 as The Civil Engineer, HQ USAF, where he was responsible for installation support for 166 installations worldwide.

DIFFERENT NAME, SAME COMPANY. Picerne Military Housing is now Corvias Military Living.

What’s changed? Only our name. Fourteen years ago, John Picerne founded a company to raise the bar on what military housing could and should be. Working in close partnership with the U.S. Army, Picerne Military Housing built true communities on military installations across the country where our residents can live, play and serve. Today, we’re called Corvias Military Living to reflect the new name of our parent company, Corvias Group. Everything else is exactly the same. John Picerne still runs the company. We still provide #1 award-winning customer service. And we remain committed to giving back to the communities where we live and work while improving the quality of life for our service members and their families. Corvias Military Living – we’re proud to serve you. To learn more, visit

We are a Satisfacts 2012 national resident satisfaction award winner, recognized six years in a row for consistently delivering outstanding resident experiences.

From the E xpert

Code Update on Arc-Fault Circuit Interrupters By Frank Kaleba, PE


n arc-fault circuit interrupter (AFCI) is a clever circuit breaker that detects “arc faults” and opens an electrical circuit, thereby turning off the power. These are “clever” because an AFCI can distinguish between a normal arc and an arc fault. A normal arc (an electrical spark) occurs when you turn a switch on or off or remove a plug from a wall outlet. If you’ve ever heard a switch “pop” or “hiss,” you’ve heard an arc. They sometimes occur when older fluorescent lights or vacuum cleaners are turned on because lighting ballasts and motors have a high initial current draw. Technically, this is known as a “series” arc and doesn’t generate enough heat to cause a fire. This is normal, and electrical systems are designed to handle this type of arcing.

resistance further breaks down the insulation or corrosion, and the increasing heat may eventually cause a fire. This became a frequent occurrence some years ago with aluminum wiring corroding (oxidizing) at panel or outlet contacts and causing fires. More dangerous are parallel arc faults that occur when the insulation between wires breaks down. This can happen when a nail is driven into a wall, an electrical cord insulation deteriorates, or a home handyman rewires a junction box into a tangle, allowing the wires to touch. In these situations, the current can increase very quickly, resulting in high heat, fire, and even an explosion. It can occur so quickly that normal circuit breakers cannot open the circuit fast enough to prevent damage.

Fire Hazards

Ground fault current interrupters (GFCIs) are designed to sense a small current “leaking” to a ground other than an intended grounded conductor and open the circuit. The unintended “ground” is often a person who has touched an energized piece of metal and become the path of current to ground. For years, GFCIs have been required in homes in areas where water is or could be present, such as kitchens, laundry rooms, bathrooms, basements, or outdoor pools or jacuzzis. The purpose of a GFCI is to protect you from electrical shock. GFCIs open quickly upon sensing a small amount of current (5 thousands of an ampere). However, GFCIs are not designed to protect against parallel arc faults. AFCIs are now required by the International Residential Code (IRC) in new or remodeled construction in several locations in homes. Section E3902.12 of the IRC requires circuits protecting 15- and 20-amp outlets in family rooms, dining rooms, living rooms, parlors, libraries, dens, bedrooms, sunrooms, recreation rooms, closets, and hallways to be protected by an AFCI. Other areas of a home are protected with GFCIs— bathrooms, garages, outdoor outlets, crawl spaces, unfinished basements, kitchen counter outlets, sink outlets, boathouses, and heated floors in wet locations. The IRC is not incorporated within every jurisdiction, and there is no requirement in this or local codes to retrofit existing construction to meet current code requirements. The current code applies only to new construction or remodeling work requiring a permit. That said, even though it may not be required by your local jurisdiction, installing AFCIs adds protection to your home. n

Arc faults occur between conductors—the hot wire and ground or grounded neutral. These faults can generate high heat and a lightning-like flash, which often results in a fire. Another related type of fault is the “glowing” fault. Glowing faults are those caused by poor or corroded contacts or deteriorating insulation, resulting in a current between conductors or along a conductor that slowly generates heat because of the resistance. The glowing heating coil in a portable heater is an example of this type of conductor. The heat from the high

A GFCI and AFCI are shown side by side— the AFCI can directly replace comparable existing GFCI in a panel box.

6  Defense Communities

Preventing Shock

Frank Kaleba, PE, is a master code professional and a subject matter expert instructor for training conducted by MHLI. Reach him at

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A Splash 0f Fu Aquatic playgrounds offer fun and refreshment for all ages By Erica Montgomery

Residents enjoy the Splashpad at Fort Hunter

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Guantanamo Bay’s colorful Splashpad


plashpads® are best known for their refreshing spraying water, colorful play features, and limitless fun. These aquatic playgrounds are becoming increasingly popular and are popping up all over the globe—in parks, aquatic centers, resorts, shopping centers, and most recently in military communities. But what about Splashpads has everyone, including military housing communities, wanting in on the fun?

A Local Attraction Small towns, large cities, resort areas—you name it, all sorts of areas have installed Splashpads that are bustling with people. After all, who doesn’t love to get wet and have fun—especially when you have your own local spray park? Karen Simon, a child and youth programs administrator, says that having this sort of local attraction was especially important for those at their Naval Station in Guantanamo Bay. “We are a very small community here in Gitmo,” she said. “We cannot go into town. So our resources are very limited here, but families want to enjoy recreational activities and socializing.” And with the grand opening of their Splashpad in April 2013, they can now enjoy those activities right at the Guantanamo Bay Naval Station.

Community Enrichment A Splashpad filled with vibrantly colored features helps bring any location to life. But Laura Belton, housing director at Fort Hunter Liggett, says that her community’s Splashpad has brought people together. “It is one of the best things we have done for the children on this post,” she said. “They do events out there all the time. They have birthday parties out there for the children, and they do a whole-day barbeque. The whole community comes together.”

Fun for All

From misting ground sprays to huge dumping buckets, there is something for everyone. When designing Splashpads, Vortex uses a bay concept, incorporating a toddler bay, family bay, and teen bay—all with age-appropriate features. So the toddlers can hold themselves up on the Waterbug, while their little hands feel the soft streaming water. Meanwhile, the older Splashpadders can aim the spray cannons at one another, and experience the intense pressure of the Power Volcano. And the whole family can gather and enjoy the family bay features, like running through the brightly colored misting spray loops or standing under the laminar water spray of the Aqua Dome. Belton agrees that the Fort Hunter Liggett Splashpad is truly fun for all ages. “My favorite feature is the Snakehead,” she said. “It is a snake that comes up and over and spits out water. I love that Snakehead.” MAY | JUNE 2013  9


Defense Communities Salsbury Industries Splashpad, a water recirculating system made the most sense.

Environmentally Sustainable

“We have to generate our own potable water. So water conservation is very big here,” said Simon of the Naval Base in Guantanamo Bay. But being water conscious doesn’t mean you can’t have a Splashpad. Vortex offers a number of different water management solutions. For the Guantanamo Bay

You also can choose to repurpose the water for irrigation or choose low-flow features that you can use with a flow-through system for minimal water usage. The Splashpad activator also helps keep water waste down. It’s a really good tool, said Belton. “The kids just run their hands across the sensor to activate it. So the water is not running when the kids aren’t there.”

Runs in: Jan/Feb, May/June, Sep/Oct

A Quality Investment Many communities that do not have the budget for large swimming pools or aquatic centers are learning that Splashpads can be a great alternative. Splashpads typically cost much less to run and maintain than swimming pools. With Splashpads, you also have the ability to build on in phases. You can start with what fits in your current budget and add on to the pad down the road. The interchangeable anchoring system also allows for swapping out features. Many communities even choose to periodically rotate features between multiple Splashpads in neighboring parks. This keeps each Splashpad new and exciting for local Splashpadders. “[A Splashpad] was money well spent to improve the quality of life for our army families,” said Belton.

What It’s All About Vortex is always innovating to be sure that its Splashpads are safe, environmentally sustainable, cost-effective, and a source of fun for all. According to Belton, it seems the Fort Hood Liggett Splashpad may have done just that. “The families and the kids love it,” she said. “And they have fun. And we have enough stress in our lives… it is wonderful to see the children run around like they are supposed to. And not have any stress or worries, and just laugh and have a good time.” Good, healthy fun for all. Now that’s what it’s really about. n

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Erica Montgomery is inside sales and marketing coordinator, Texas Sales and Support Office, Vortex. Reach her at 10  Defense Communities


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Barking Up the Right Tree By Blane Pshigoda

Davey Tree tackles an unconventional park project

12  Defense Communities


he 100- by 100-foot spaces were just native grass areas, but a Davey Tree employee saw possibilities. When faced with a request to build a dog park, Davey Project Manager Kevin Sharkey began to imagine the spaces taking on a whole different shape—literally. Sharkey envisioned the dog parks of Peterson Air Force Base and Schriever Air Force Base in Colorado to take the shape of a dog bone, which he said made the parks functional yet aesthetically pleasing. The project began as a result of a satisfaction survey conducted by Tierra Vista Communities (TVC), where residents expressed a desire for a park for their four-legged friends. As part of a commitment to the client and the military families it serves, Davey’s commercial grounds team created the landscape enhancement that all inhabitants can now enjoy.

Distinctive Design Peterson Air Force Base features Kentucky bluegrass sod, a fire hydrant, and three transplanted Colorado blue spruce trees, adding to two existing Marshall’s seedless green ash trees that help provide a noise barrier for nearby homes. Schriever Air Force Base features Kentucky bluegrass, a couple of moss rock boulders, and two poplar trees—chosen because they grow rapidly. “The park is a huge success for not only our client but the community’s residents as well,” said Sharkey, who was instrumental in the park’s design. “It gives the residents a place to take their pets and let them off the leash to get exercise, all within five minutes of their homes. “Our client knows they can come to us with any idea, that we will get creative, and give them the best.”

Exceeding Expectations The dog-park design was a big hit with not just the residents, but the communities’ management staff, too. “Our

team always goes above and beyond, but Sharkey really took this project to the next level,” said Davey Project Manager Cinde York. “He created a fabulous design that was received so well that once the park at Peterson was completed, Schriever’s management replicated it for their

How Is a Dog Park Built? Building a dog park that is both useful and attractive takes planning—it’s not as easy as simply erecting a fence. Dog parks are constructed in five main steps: 1. Consult the professionals. Professionals such as staff at Davey Tree understand the importance of maximizing your property investment and maintaining an attractive and professional appearance. 2. Choose the perfect location. This helps to ensure best use and effectiveness. Is the park easily accessible to residents? Does it fit residents’ and their fourlegged friends’ needs? 3. Pick trees and shrubbery. Select situation-appropriate trees and shrubbery for decoration and noise reduction. Be sure to take into consideration the trees’ growing speed when planning. 4. Shape the lot. Grate out the space in your desired shape (in this case, a dog-bone!). 5. Place the grass. Choose and place climate-specific turf. In this case, the team chose Kentucky bluegrass because it comes back well after dormancy in the cold climate, said York.

MAY | JUNE 2013  13


community.” Peterson’s park name—Garden of the Dogs— and Schriever’s park name—Pup’s Peak—also were a result of resident input. TVC sponsored a contest that allowed residents to voice their opinions. Crews completed installation in time for the “National Night Out” celebration, an August event attended by about 1,000 to promote neighborhood spirit and safer communities. Residents have since enjoyed time there and expressed their satisfaction, saying the dog park helps make the government housing area feel more like home, said Sharkey. “It is Tierra Vista’s mission to ease the lives of military families and to provide them a better quality of life,” said Project Director Pete Sims. “The installation of the dog park was a minor project that we anticipate will make a major difference.” Garden of the Dogs and Pup’s Peak have been big hits and went beyond expectations. “We are committed to helping Tierra Vista create a friendly and comfortable community for the military families who are stationed

Communitybuilding activities make living at Balfour Beatty Communities more fun! 14  Defense Communities

there, and we’re pleased to be able to offer landscape enhancements that add to their quality of life,” said Sharkey. “I’ve seen other dog parks in communities where it’s simply a plain, square piece of sod,” added York. “Because of Sharkey’s creative design, we were very excited about this project and it turned out to be really special.” Because of the dog parks’ popularity and the communities’ positive feedback, Sharkey said he will be suggesting dog parks at all of the bases on which he works in the future. “These designs range from new rock and mulch beds to building berms and adding additional plant material to enhance the beauty of the community,” he said. “With the success that we have had in providing these services, I’m proud of the relationship we have developed with our customer.” n Blane Pshigoda is a division manager with Davey, commercial grounds management. Reach him at



Vegetable Ga


Play, Naturally

VOA brings nature back into playground spaces By Thomas Matzke, CSI, LEED AP


irt, mud, sand, trees, leaves, flowers, bugs, water… “Not in my playground!” Natural elements can be surprisingly absent in some of today’s outdoor play areas. As designers creating playful environments for the defense community, we have, on occasion, heard and acknowledged comments and opinions similar to this during the design process. Upon reflection, the approach seems somewhat outdated for an outdoor playground design, particularly in light of the current green movement and back-to-nature thinking. Many playground areas designed in the past several years have featured clean hardscape with a few natural accent areas; however, there is an emerging trend to invite Mother Nature back into our children’s play environments, with new rules. The result is much more than the return of the sandbox; it is making nature an interactive and educational aspect of the “natural” playground environment. MAY | JUNE 2013  15


The Playground We Knew The typical child development center (CDC) playgrounds of the past consisted of a blend of hardscape and softscape elements with an emphasis on the hardscape. The hardscapes, man-made features that have developed into the sophisticated components so often seen in today’s playgrounds, include but are not limited to such elements as synthetic fall materials, paved trike paths, playground equipment, benches, fences, alarms, and shade structures. The softscape features, most typically designated as landscape elements, usually take a backseat to the hardscape playground equipment and shade structures, so we might see a limited patch of grass and possibly a tree. These softscape elements have not seen much change over the years. For those who raised their hands, yes, there are exceptions, and there are playgrounds old and new that are ahead of their time (accolades to the many progressive-thinking educators), but for this discussion, we are stereotyping the standard playground that we see in the typical DoD CDCs and exploring how the trend is changing to include a healthy dose of natural elements.

The Natural Playground Playground areas are an outdoor continuation of child activity rooms (CARs), and each is designed for individual age groups. It is not surprising then that the new programs have places for natural activity areas both in the classroom and on the playground. In the classroom, whether a display area or a science area, there is a place with sticks, pine cones, dirt, leaves, turtle shells, and a butterfly. There are pots with live plants on the window sill, and an indoor garden grown and nurtured by the children. Outside on the playground there is even more opportunity for children to interact with nature. The playground has hills, water, flowers, nature paths, sand, stages/platforms, sculpting areas, sound, wind, places to hide, open areas to run, shady trees, places to sit, and the garden—these concepts are all taken from a typical CDC nature program. Berms and hills are designed so that children can have vantage points and change their views. Water is a natural element that kids can feel, play, and experiment with, plus witness its effect on nurturing plants. Plants are wonders of nature and kids can see the tiniest flower to the largest tree to the fruit produced by their garden. The seasons of the tree shrubs and grass also can be observed during the year. Grass can produce natural pathways, and landscape can shape the way children move around the playground. These places also provide natural hideouts that complement the high-tech playground equipment hideouts. Outdoor stages have a different context than the indoor areas; the wind blows when the children perform, creating a different environment wherein the playground becomes the audience. Outside also has different sounds than inside, and kids can express themselves with plays, singing, instruments, and more just by being outside. The garden is the classic outdoor natural 16  Defense Communities

element and provides endless opportunities to explore the wonder of growing things and harvesting. Kids love to show their parents what they have grown. The natural elements above are just a sampling. A carefully planned and programmed curriculum of some of these natural elements can support social, dramatic, and quiet play, as well as stimulate peer interaction and creative opportunities to promote healthy imaginations. We talk about these natural elements as a new emergence on the playground, but most educators already know that they are a key part of a child’s development at any age—we just have to get them into the playground.

Who Designs It? In the past, the traditional CDC playground design team included the client/educator, architect, landscape architect, playground designer, and playground equipment vendor. Recent government guidelines and CDC programs requiring more natural elements in playgrounds also call for more design specialists with expertise in childhood development whose many roles include integrating nature into the play environment. Among these specialists are the outdoor playground safety specialist, the early childhood developmental specialist, and the CDC resident training and curriculum specialist. These specialists, working with the traditional design team, bring a new level of expertise to the integrated and curriculum-loaded playground, creating opportunities for children to safely engage in the outdoor play environment and participate in structured and nonstructured interaction with the various natural elements.

New Rules The sandbox and all of its potential for imagination is back, but it has new rules; it is covered when not in use, shaded, and well-drained to keep it sanitary. Kids can play on bright-colored equipment with high-tech synthetic fall protection below, and they can race their trikes around the paved paths, but the wonder of nature now is part of and within the physical and mental grasp of every child regardless of his or her age. The centerpiece is a place to garden, where kids can watch things grow and then taste the fruits of their labor with their parents. Plants attract insects that are a natural part of the outside world, and butterflies are at home on the flowers and the playground equipment. Grass and berms are places to play, pretend, and imagine. Children may get their hands a little dirty now and then, but the opportunities for discovery are limitless. Children are magnets for absorbing context; they retain a tremendous amount of information by seemingly “breathing in” their surroundings. Why not let them breathe in some nature? n Thomas Matzke, CSI, LEED AP, is associate principal with international architecture, planning, and interior design firm, VOA Associates Incorporated. Reach him at


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FAC 309: Certified Military Housing Inspector (CMHI)

Okinawa, Japan

17–21 Jun 13

HSO 100/200: Housing Referral Services (Combined Course)

Fort Bliss, TX

17–21 Jun 13

MGT 401/402: Management Training Series (Combined Course)

El Paso, TX

15–19 Jul 13

CS 106: Certified Housing Customer Service Representative (CHCSR)

Twentynine Palms, CA

15–19 Jul 13

PVT 600A: CDPM™ Level 2

Clarksville, TN

15–19 Jul 13

UH 503A: CDUHM- Level 2

Yokosuka, Japan

22–26 Jul 13

UH 503A: CDUHM- Level 2

Okinawa, Japan

22–26 Jul 13

PVT 606: Advanced Pro Formas

Nellis AFB, NV

29 Jul–2 Aug 13

HRS 300: Advanced Housing Services Office

Fort Bliss, TX

5–9 Aug 13

PVT 600B: CDPM™ Level 3

Fort Belvoir, VA

12–16 Aug 13

LDG 502/503/504: Lodging Management (Combined Course)

Okinawa, Japan

19–23 Aug 13

FAC 303/306: Housing Inspections (Combined Course)

Virginia Beach, VA

27–29 Aug 13

MGT 404: Management Executive Retreat

Colorado Springs, CO

16–20 Sep 13

UH 503: CDUHM—Level 1

Norfolk, VA

16–20 Sep 13

PVT 606: Advanced Pro Formas

Tacoma, WA


IMPORTANT INFORMATION FOR AIR FORCE STUDENTS: The Air Force is now centrally funding certain course tuitions. All Air Force students must submit their nominations through the AFIT Web site at The Air Force POCs are Vicki Mazza 937-255-5654 x 3522, or Jeffrey Kallas 937-255-5654 ext 3584, FOR ARMY STUDENTS: All funding for Army attendees must come from Installation funds.

Add MHLI to Your Favorite Social Media! NOTES: Visit our Web site at MHLI.ORG often for updated information on scheduling of all courses. Customization of current courses or development of other courses is available. Contact the Training Director responsible for your specialty via the MHLI Web site ( All RCI courses are for Army RCI Staff and RCI Project Partners Only! MHLI has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET), 1760 Old Meadow Road, Suite 500, McLean, VA 22102; (703) 506-3275.


Top Outdoor Living Trends for 2013 Recent survey findings highlight a demand for sustainable, low-maintenance landscaping

Photo by Bruce Damonte

Drs. Julian and Raye Richardson Apartments in San Francisco were designed by Andrea Cochran Landscape Architecture and won the ASLA’s Award of Excellence in the Residential Design Category.

18  Defense Communities

Photo by Bruce Damonte

Photo by Bruce Damonte

Photo by Ryan Hughes

Interior and exterior photos of Drs. Julian and Raye Richardson Apartments

Originally published in Landscape Architecture and authorized for reprinting by the American Society of Landscape Architects.


merican homeowners increasingly are drawn to adding outdoor rooms for entertaining and recreation on their properties, according to the 2013 Residential Landscape Architecture Trends survey conducted by the American Society of Landscape Architects (ASLA). The results also show demand for both sustainable and low-maintenance design.

Outdoor Living Spaces Landscape architects from across the country who specialize in residential design were asked to rate the expected popularity of a variety of residential outdoor design elements in 2013. The category of outdoor living spaces, defined as kitchens and entertainment spaces, received a 94.5 percent rating as somewhat or very popular. It all but tied with gardens and landscaped spaces at 94.4 percent.

Additional Survey Results Outdoor Recreation Amenities (Overall rating for 2013) Percent Rating Popular or Somewhat Popular: Sports/recreational spaces (tennis courts, etc.) – 54.3% Movie/video/TV theaters – 34.4%

Landscape/Garden Elements (Overall rating for 2013) Percent Rating Popular or Somewhat Popular: Organic gardens – 65.3% Xeriscaping or dry gardens – 63.8% Ponds/streams – 58.3% Rain gardens – 58.2% Rooftop gardens – 50.4% Plant walls/vertical gardens – 47.9%

Across all categories, 97 percent of respondents rated fire pits and fireplaces as somewhat or very in-demand for 2013, followed by grills (96.3 percent), seating and dining areas (96.3 percent), and lighting (95.1 percent).

Attractive and Sustainable “In this uncertain economy, homeowners want to get more enjoyment out of their yards,” said ASLA Executive Vice President and CEO Nancy Somerville, Hon. ASLA. “They want attractive outdoor spaces that are both easy to take care of and sustainable.” Decorative water elements—including waterfalls, ornamental pools, and splash pools—were predicted to be in demand for home landscapes (90.9 percent). Spas (81.5 percent) and pools (75.3 percent) are also expected to be popular. Terraces, patios, and decks are high on lists (97.6 percent), as are fencing (89.6 percent) and ornamental water features (84.2 percent).

Practical Gardening Americans still prefer such practical yet striking design elements for their gardens as low-maintenance landscapes (93.9 percent) and native plants (86.6 percent), with organic slightly increasing in popularity (65.3 percent compared to 61.2 percent in 2011). In keeping with the local food movement, more people are opting for food and vegetable gardens, including orchards and vineyards (82.7 percent). Besides planting locally and organically, other sustainable elements continue their popularity with homeowners. Native or drought-tolerant plants (83 percent), drip irrigation (82.5 percent), permeable paving (72.8 percent), and reduced lawns (72.6 percent) are making their way into outdoor living spaces across the country. Additional information on residential landscape architecture can be found at n MAY | JUNE 2013  19

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Model Housing Corvias Military Living sets new housing standard for unaccompanied junior enlisted service members By Corinne Stiltner

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n February 20, 2013, Corvias Military Living (formerly Picerne Military Housing) broke ground on the U.S. Army’s first privately developed apartment project built exclusively for unaccompanied junior enlisted service members. The $72 million project, known as Reece Crossings, is designed to give more than 1,400 junior enlisted personnel the choice to live on post at Fort Meade at no cost to the Army. This new apartment community could be a prototype for what military housing for junior enlisted service members will look like in the future. It has the potential to serve as a solution for installations, like Fort Meade, that face a shortage of housing options for unaccompanied junior enlisted personnel. The success of public/private partnerships has been demonstrated for more than a decade through the privatization of housing for military families and senior unaccompanied soldiers, as well as Army lodging projects. Reece Crossings is the newest, and first-of-its-kind, public/private venture to fall under the Military Housing Privatization Initiative. The project will be developed and managed by Corvias through a 50-year partnership with the Army. Katherine Hammack, Assistant Secretary of the Army for installations, environment, and energy, noted at the groundbreaking that partnerships, like that with Corvias, will become more critical as the DoD becomes increasingly dependent on the private sector, and the communities in which it has military bases, given today’s fiscally challenging climate.

Breaking Ground

and provide them with the much-needed support, mentorVertical construction on Reece Crossings, a 14-building, mod- ship, and camaraderie of their peers and commanders. The ern apartment community comprised of 432 one-bedroom- design and location of Reece Crossings are a direct reflection of with-den and two-bedroom apartments, is slated to begin in the unaccompanied junior service members’ needs. First-class July 2013, with the first building and the clubhouse set to be amenities including weight lifting and fitness room facilities, a state-of-the-art clubroom with multiple flat-screen TVs, sports delivered by the end of 2013. video gaming, a cyber Reece Crossings offers modern apartment livingDefenseCommunitiesAds2012 at an afford- ticker and 7/6/12 4:16 PM Page 1 café with charging stations able price for junior unaccompanied service members. Cable, high-speed Internet, and utilities, plus access to exclusive amenities and gathering spaces, are all included at no extra cost to the service member. Apartments come fully furnished with a sofa, media cabinet, barstools, and coffee table, in addition to a queen-size bed, desk, and night stand in each bedroom. Reece Crossings will keep money in the service member’s pocket without skimping on space.

More Living Space The increase in living space will greatly improve the quality of life for the service members living at Reece Crossings. The 816-bed apartment project will offer 1,126-square-foot one-bedroom-plus-den and 1,186-square-foot two-bedroom apartments. The current average size of a service member’s room in the barracks is roughly 440 square feet. A large kitchen with a breakfast bar and full-size appliances, and a laundry room with washer and dryer, are just two examples of the apartments’ amenities that will aid the service members in developing valuable life skills to prepare them for future off-post living. Service members residing at Reece Crossings also will enjoy private master suites, which include individual bathrooms, walk-in closets, personal climate controls, and private climatecontrolled secure storage for military gear. At the groundbreaking event, COL Edward Rothstein, Fort Meade’s Garrison Commander, commented that he feels this community will improve the military experience for the unaccompanied junior enlisted troops by giving them the opportunity to live on post, close to the community, work, and the training resources available to support them.

WoodCarpet Mats®

Back on Base This innovative project was designed to bring young service members back on base MAY | JUNE 2013 21

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Expanded living spaces for dining and relaxing boost quality of life

Light pours into a bedroom at Reece Crossings

and Internet access, as well as basketball and sand volleyball courts, offer service members places to unwind with friends. The gathering spaces, like the 6,233-square-foot community clubhouse, resort-style lap pool, and outdoor grilling and picnic pavilions, are planned to promote camaraderie and boost morale among the service members while reducing isolation. Located within walking distance of the dining facility and workplaces, such as Defense Information System Agency (DISA), Defense Media Activity (DMA), and Defense Information School (DINFOS), Reece Crossings will decrease gate traffic and installation congestion and reduce commute time. Living on post also will help lessen feelings of seclusion sometimes experienced by service members who live off post.

To help ensure sustainability, Reece Crossings has been designed in accordance with LEED Silver, Low-Impact Development (LID), and ENERGY STAR® guidelines, including advanced storm water management techniques such as bio filtration facilities and rain gardens. Use of low-flow toilets, faucets, and showers, as well as Energy Star-rated appliances, also will reduce energy consumption. The project will be constructed with recycled, low-maintenance, regional materials to reduce transportation costs and carbon emissions from delivery vehicles. n Corinne Stiltner is a communications specialist with Corvias Military Living. Reach her at

Reque site co st a free nsu davey.c ltation at om/ph ma

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800.447.1667 x8266 22  Defense Communities

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Smart Storage Portable storage containers offer convenient solutions for moving as well as onsite and long-term storage By Cherlyne Rouse


usinesses face fluctuating moving and storage needs. Seasonal inventory, renovations, new location openings, and other challenges create a need for nonpermanent storage solutions that keep inventory, fixtures, and other items safe while preserving a clean and pleasant environment. Consider portable storage containers for the following business needs.

On-Site Storage From office renovations to emergency restoration, portable storage containers can provide a simple and reliable temporary solution. Containers can be stored on property yet out of sight, providing convenient access to inventory.

Off-Site Storage In cases where there’s a need to store goods for later use, some portable storage container providers also offer off-site storage centers where your container can be stored in longer-term situations. Furniture, seasonal inventory, and fixtures can all be stored off-site and then re-delivered to your business as required, freeing up floor space, project resources, and time to help keep your business running smoothly.

Logistics and Transportation Portable storage containers also can be a great solution for logistics and inventory management. Providers can often create customized solutions to store and transport inventory closer to the point of use, whether it’s materials for a brandnew complex, or repair and remodeling needs. Using portable

storage containers as part of a comprehensive logistics program can help optimize processes by providing a new dimension of flexibility and control.

PPM/DITY Relocations & Deployments Portable storage is ideal for military PCS moves. Skip the hassle of renting, driving, loading, and unloading a truck. A containerized moving solution offers customers the benefits of moving and storage convenience, scheduling flexibility, and control of their household goods— all at a competitive price. Portable storage containers also are excellent for long-term storage during deployments. Not only do containers afford peace of mind by keeping customers’ belongings securely stored, if they PCS upon their return, a customer’s container can often be sent to the service members’ new duty station. The portable storage container system eliminates the time wasted emptying a storage unit, loading up a rental truck, and then driving to the destination. Imagine the extra time and hassle service members can avoid when another company can do the driving for them. PODS is one of the leading providers of containerized moving and storage solutions. The company has proudly served the military community since 1998, offering unique solutions and quality services to customers in the continental United States, Hawaii, Canada, Australia, and the United Kingdom. n

Cherlyne Rouse is program manager of PODS. Reach her at MAY | JUNE 2013 23

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Winning the War Early detection is the first step in fighting bed bug infestations By Jeffrey White


he early detection of bed bug infestations has slowly emerged as one of the most important aspects of reducing the cost associated with their control and the psychological impact they have on humans. One of the biggest mistakes many property managers make when dealing with bed bugs is assuming that residents will report the problem. Research has shown that as many as 30 percent of the public may not react to bed bug bites. In addition, bed bugs typically infest areas of least disruption first (box springs and headboards), which makes their visual detection difficult. These facts, combined with shame and fear typically associated with bed bugs, can mean that infestations may go three to six months or more without being detected or reported. This lag in detection allows for populations to establish and expand, costing property managers $2,000 to $3,000 more to eliminate when compared with an infestation that was detected within the first month of introduction. As the importance of early detection becomes more evident through years of experience, product development companies are trying to capitalize on the attention paid to the early detection of bed bugs. New monitors are being introduced to the market every month; however, with the speed that many of these devices are making it to the market, there is often little known about their effectiveness. The intent of this article is to introduce the different types of bed bug monitors on the market and suggest a few within each category that should be considered for the early detection of bed bugs.

24  Defense Communities

Interception Devices Interception devices are intended to be placed in bed bug “hightraffic� areas and capture bed bugs as they travel around a home in search of food. Some examples of high-traffic areas are under the legs of beds and couches as well as along baseboards throughout the home. As bed bugs attempt to gain access to a bed or couch to feed on a sleeping person, the bugs climb the outer walls of these devices and fall into a pitfall trap specifically designed to prevent bed bugs from climbing out. When placed proactively under the legs of beds and couches, interception devices can detect low-level bed bug infestations 70 percent of the time when left in place for one week and greater than 90 percent of the time if left for two weeks, according to research conducted at Rutgers University. These devices can greatly assist in the early detection of bed bugs as well as serve as a valuable asset when incorporated into a control program. Additional research has indicated that once installed, these devices can capture and eliminate large numbers of bed bugs between bed bug treatments and help reduce infestations. One example of an interception device is the BlackOut Bed Bug Detector. Research has indicated that bed bugs are attracted to black, which is one of the reasons the device is molded in black. Also, in addition to adult bed bugs being visible with the naked eye due to their color and size, freshly hatched bed bugs are white and are easily seen in the trap wells of this device.

Active Bed Bug Monitors Active bed bug monitors have attractants incorporated into their design that attract bed bugs to the monitor, which helps in identifying bed bugs early on. Research has indicated that bed bugs are attracted to three components: carbon dioxide, heat, and chemicals on the surface of skin. These devices usually incorporate one or all of these components in an effort to detect bed bug infestations. One of the most effective active bed bug monitors on the market is the Verifi Bed Bug Detector by FMC. This device incorporates carbon dioxide and a chemical lure to attract bed bugs to a pitfall on the top of the monitor and a harborage located on the back of the device. The carbon dioxide booster releases carbon dioxide for 24 hours and the lure is active for 90 days after installation. Research conducted at the University of Florida has demonstrated the Verifi will activate bed bugs from within 5 feet of where the device is installed. Early results from field tests conducted with Verifi have demonstrated that is has the ability to detect bed bugs in 70 percent or greater of low-level infested homes when installed for less than one week.

Passive Monitors Passive monitors do not have any attractants incorporated in their design and only trap bed bugs when they randomly walk across the devices. The most common example of a passive device is a traditional glueboard that many facilities have installed for rodent and insect monitoring. These can be used as part of a bed bug monitoring program but should not be relied upon to determine if bed bugs are present or absent.

Above: A bed bug infestation in mattress piping Right: Bed Bug Central’s BlackOut Bed Bug Detector

aspects of dealing with this invasive pest as we move into the next five to 10 years. There are no silver bullets for this pest on the horizon; therefore, the only cost-effective option is to detect the infestation as soon as possible. Convincing property managers and homeowners of the importance of installing early detection devices in their homes is the only surefire way to begin to win the war on bed bugs. n Jeffrey White has his masters in entomology and is the technical director of BedBug Central, which designed and developed the BlackOut Bed Bug Detector. Reach him at jeff.white@


Canine Scent Detection Dogs have been specifically trained to detect the odor of live bed bugs and their eggs. The benefit of using canines to inspect an area thought to be infested with bed bugs is that they can cover large areas in a much shorter time when compared to human visual inspections. Dogs also tend to be much less invasive when inspecting an area. While canines can be one of the most efficient ways to inspect large areas in the shortest amount of time, there are issues to be aware of that can cause headaches in the long term. Some of the most common issues to be aware of when using canines to detect bed bugs are false alerts—indications that bed bugs are present when they cannot be visually confirmed. Always attempt to verify what the canine has indicated with a 50% confirmation rate. In the areas where you cannot confirm the presence of bed bugs, consider using the monitors discussed above for two weeks or more in an effort to determine if bed bugs are in fact present. If after two weeks you cannot confirm the presence of bed bugs, there is a fair chance that they were either never present or are no longer present in that area.

Early Detection The early detection of bed bugs is one of the most important


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The Sustainable Option

Reupholstery: The fabric of a greener military establishment By Mario Insenga

(Left and right) “Before” and “After” shots of reupholstered leather furniture 26  Defense Communities


n every military housing facility, assets wear down with regular wear and tear, and inevitably don’t remain looking as clean, crisp, and new as they did when they were purchased. Through the years, after several residents occupy a military housing facility, the fabric on a sofa or desk chair and other seating begins to discolor or becomes stained. More often than not, soft cushions begin to deteriorate and lose their original form, causing discomfort to the occupant and creating an overall outdated look to the establishment. Cost containment opportunities are often limited. Furniture at a military housing operation isn’t just something you can do without. Whether a desk chair, a headboard, or lounge seating, assets are a necessity in any military facility, and these furniture pieces must be updated regularly to meet occupant comfort and satisfaction.

Buying New: Not a Given A more sustainable solution than buying new furniture is reupholstering, a process tailored to meet the needs of the facility with considerably less financial investment and damage to the environment. Refinishing furniture—re-upholstering pieces using durable, functional, and aesthetically pleasing fabric and replacing deteriorating foam—can save a military facility’s management team up to 80 percent when compared with the cost of buying new. There are no disposal costs or hassles, since furniture restoration is completed on site. The value of reusing existing furniture also is heightened when you consider that modern assets are often not as well made as the wellbuilt existing furniture, which oftentimes is made from solid wood. Refinishing and reupholstering existing furniture means your newly restored assets, such as dining chairs, headboards, and sofas, become like-new again, and the quality and craftsmanship of the original purchase remains intact. Buying into these solutions, you extend the return on the original furniture investment and preserve a military institution’s budget for other pressing necessities. In addition to being financially and environmentally responsible, furniture asset management services, such as re-upholstering, also stand as requirements put forth by the federal government. According to the U.S. General Services Administration, as dictated by regulations in Executive Order 13242 and USC Title 40, government agencies and establishments are required to implement sustainable environmental prac-

tices across renewable energy initiatives, waste management programs, construction projects, and more. Other legislation, such as the Federal Acquisition Regulation (FAR) 23.204, also requires agencies to purchase products and services dedicated to environmental preservation. These “green” savings aren’t tallied in a capital expenditure account, but ultimately benefit all of us in terms of carbon impact, waste management, and following guidelines set forth by the GSA. By avoiding the need to purchase new furniture, you are not contributing to consumer demand that fuels manufacturing with the high energy use needed to make, package, and ship furniture—while simultaneously reducing your carbon footprint by up to 90 percent. Likewise, well-built existing furniture is often of a higher quality and buying new would likely mean repeating the environmentally damaging cycle of buying, disposing of, and replacing furniture all over again sooner than necessary.

Tried and True Methods The benefits of re-upholstering furniture have been proven not only at military housing facilities and government offices, but also at universities and hotel chains around the

MAY | JUNE 2013 27

| FEAT U R E | globe. Specialized production teams, like ours, work quickly, efficiently, and effectively, so re-upholstered seating, headboards, and other soft furniture are available for occupants that same night—a feature highly sought after by housing and lodging personnel.

Re-upholstering worn furniture is another step toward maximizing shrinking budgets and operating with the environment in mind. For example, for more than 10 years now, we’ve worked with the U.S. Naval Air Station in Pensacola, Florida. Instead of a major overhaul all at once, the facility has set a goal of refinishing and re-upholstering furniture in one building per year. This undertaking began in 1999, when we upholstered chairs in the housing quarters to look like new, and we have moved to a different building each year since then. Last year, over a three-week period, 1,331 chairs were refinished and re-upholstered on site, netting this location 69 percent in total cost savings, without interrupting military officials and their housing tenants. Not only did the U.S. Naval Air Station preserve its budget, but it also significantly reduced the estimated carbon footprint for a project of this caliber. While it would normally take 166.67 tons of carbon dioxide to dispose of old furniture and ship in new assets, by investing in furniture asset management, the station only emitted 1.64 tons of carbon. The project proved that an establishment can simultaneously demonstrate fiscally and environmentally responsible initiatives without disruption or a significant period of downtime.

the military looking to preserve and restore existing furniture assets. Re-upholstering worn furniture is another step toward maximizing shrinking budgets and operating with the environment in mind. To that end, and to better meet the needs of military housing clients, we developed Touch Textiles in 1998, our fabric arm, offering attractive and durable materials for re-upholstery in military environments. Earlier this year—at our clients’ request—we added a high-quality recycled leather line called Embrace, which offers the unique look and durability of leather through environmentally responsible sourcing. Its rich, multidimensional appearance and resistance to wear make it a perfect solution for military or any institutional furniture. The latest technology provides a seamless design process, as well as fabric selections, measurements, and cuts that ensure a perfect fit and minimize scrap fabric waste. The military is finding broad benefits, both green and fiscal, in re-upholstery. Reputable furniture renovation companies, with superior materials and installation, are becoming a trend in military housing establishments, ultimately improving the look and function of furniture, both short- and longterm ROI, the planet, and the bottom line. n Mario Insenga is the president and founder of The Refinishing Touch. For additional information, please visit The Refinishing Touch’s website at

Corporate Spotlight: Picerne Military Housing Renamed as Corvias Military Living

The Modern Military The use of environmentally responsible and cost-efficient ways of doing business at military establishments is a requirement that is constantly building momentum and at the top of facility managers’ priorities across the nation. In addition, the government’s money-saving tactics have garnered much attention over the past couple of years as taxpayers demand a more thoughtful approach to conserving and utilizing budgets. By implementing re-upholstery and refinishing solutions, the government and its military establishments can reap the entire value of current furniture assets and protecting budgets for other, more vital programs. Furthermore, due to GSA requirements and regulations, many government officials have begun taking a more environmentally conscious approach to managing facilities. The U.S. Department of the Interior, which oversees roughly 3,000 real estate assets (and landmarks like the Statue of Liberty), has been constructing net-zero buildings to conserve power, purchasing renewable energy, and using more alternative-fuel vehicles in recent years. The Refinishing Touch has collaborated in environmentally friendly and budget-friendly efforts with all branches of 28  Defense Communities

Corvias Group, a privately owned, vertically integrated real estate solutions group, announced that its military housing division will now be called Corvias Military Living, advancing a corporate re-branding that began in July 2012 with the introduction of the company’s new student housing division, Corvias Campus Living. The switch from Picerne Military Housing to Corvias Military Living will help Corvias Group reinforce its brand by unifying the names of the established, award-winning, military housing division with that of the new student housing division under the parent company name. Through its work on seven Army installations nationwide, such as Reece Crossings, the first-ever on-post apartment community built for junior enlisted single service members, Corvias Military Living has reshaped the expectations of what the quality of life can and should be for service members. CEO and Founder John Picerne says that while his company’s name is changing, its commitment to partnership and innovation will not.


PHMA Certification Opportunities! Are you taking complete advantage of the many certification programs that PHMA has to offer? PHMA has partnered with MHLI to offer certification programs to our members at all stages in their Military Housing Careers. PHMA provides many training opportunities, including new courses available this year and free training for PHMA Chapter members, too. In fact, you may already be pre-qualified to earn a new proffessional certification. Visit us online to check your status or get started today!

Visit PHMA.COM/CERTIFICATION to download your application today!


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Second PCS Guide Released SargesList released the second edition of its free ultimate PCS Guide By Kristin Beauchamp


fter last year’s guide received more than 10,000 downloads in less than five months and a great deal of positive feedback from the military community, the SargesList team decided to make the guide a yearly undertaking. The 2013 version is completely updated for the new year and is available just in time for the military’s biggest PCS season. Like last year, the guide was completely produced by a team of veterans and 12 military spouses who draw upon many years of PCSing experience. It includes time-tested tips, worksheets, checklists, and everything military members and their families need to get organized, get going, and get settled into a new community. It also provides step-by-step instructions, chronological information, current financial entitlements, checklists, PCS acronyms, and worksheets and tips for budgeting, planning, and executing a successful move. Readers will also find easy, clear instructions on navigating the government’s DPS military move system. Additionally, the guide includes tips on househunting, road trips, Exceptional Family Member information, and even pet relocation. New features this year include articles from seasoned military spouses with tips about PCSing while pregnant, PCS fitness, PCSing alone, Exceptional Family Member information, and more. SargesList is encouraging its readers to share the guide freely—personally and professionally—with the intention

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of helping as many military families as possible in 2013. The guide can be viewed at or The SargesList team also is responsible for SargesList. com—Trusted Military Classifieds and MilitaryDutyStations. com. Together with the PCS Guide, the team looks to ease the entire transition experience. is powered by R&B Communications, the technology team that develops and maintains the DoDsponsored Automated Housing Referral Network ( SargesList serves military as a one-stop portal to connect when PCSing to buy and sell needed items as well as find local information. bridges yet another gap, and serves as an open forum for military families to review places they have lived and learn about where they are going. These resources were developed out of a passion to help the people who serve our country and sacrifice so much for our freedom, and save many people valuable time and money. Help your friends, coworkers, and customers by linking to the Ultimate PCS guide. For more information about ways to share, visit n Kristin Beauchamp is public relations manager, SargesList— Trusted Military Classifieds. Reach her at 866/63-SARGE x18 or

Help for Heroes Veterans Village receives $600,000 grant from The Home Depot Foundation, launches “Vegas Loves Veterans” fundraising campaign Adapted From a Press Release


eterans Village Las Vegas, a comprehensive housing and resource facility for U.S. veterans and their families located in a repurposed Econo Lodge motel, received a $600,000 grant from The Home Depot Foundation (THDF). The grant was presented by THDF COO Fred Wacker and was made possible with the help of dozens of Home Depot employee volunteers who have provided hundreds of hours to help refurbish and renovate the Veterans Village facility and campus. According to Wacker, THDF has been actively engaged in supporting Veterans Village since its inception. This is the single largest grant in THDF’s western division and the single largest grant nationwide to a single project in the Foundation’s history. “To put your life on hold, leave your family, and frequently put yourself in harm’s way—all to protect the freedoms of this great country—is a selfless act from which we all benefit,” said Wacker of our country’s veterans. “Facilities like Veterans Village Las Vegas that are working to house and connect vets with a variety of resources to help them better integrate into society play a critical role in our communities. The Home Depot Foundation is proud to support Veterans Village Las Vegas so it can continue and expand its mission.” Las Vegas Mayor Carolyn G. Goodman led a contingent of elected officials who attended the grant presentation ceremony. “We are very proud that Veterans Village is in the heart of our city,” said Mayor Goodman. “The renovation of a tired

and aging motel is remarkable in itself, but we are even more inspired by its new purpose—to provide housing and services to veterans and their families. Veterans Village is a model public/private partnership, and we are grateful to The Home Depot Foundation for providing the means to make it a reality.” “We are humbled and overcome with gratitude for The Home Depot Foundation and its belief in what we do,” said Arnold Stalk, founder and visionary of Veterans Village Las Vegas. “Thanks to The Foundation, Veterans Village is a comfortable, clean, and modern facility that our vets so deserve. Thanks to the hundreds of hours provided by Home Depot volunteers and workers, we are inching closer to our goal of completing renovations this year.” Stalk also announced the launch of a 103-day fundraising campaign—VEGAS LOVES VETERANS—to encourage locals to donate what they can up to $103 ($1 per day from Valentine’s Day through Memorial Day 2013)—to show support of veterans from all conflicts who have defended our freedoms over the decades. (; click on the Vegas Loves Veterans icon or donate button). In addition to providing temporary housing for vets and their families, Veterans Village provides a comprehensive roster of services to vets through partnerships with other community organizations and government agencies, including employment training and referrals, continuing education and degree programs, exercise training, medical services, mental health counseling, and special veteran-centric activities and events. n MAY | JUNE 2013 31

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Joining the Jobs Mission AlliedBarton Security Services is now part of the 100,000 Jobs Mission to hire veterans

Adapted From a Press Release


lliedBarton Security Services,, the industry’s premier provider of highly trained security personnel, is honored to join the 100,000 Jobs Mission, a coalition of companies committed to hiring at least 100,000 U.S. military veterans by 2020. Launched in March 2011 by 11 major employers, the coalition of private sector companies continues to grow, and through 2012 these organizations collectively hired 52,835 veterans. “AlliedBarton is excited to be a part of the 100,000 Jobs Mission, as we have made hiring military veterans, reservists, and their family members and caregivers a priority within our company,” said Jerold Ramos, director of strategic recruiting/ military liaison, AlliedBarton. “As a member of the coalition, we are able to expand our military hiring efforts, network with more service members looking for careers, and share hiring best practices with other members.” AlliedBarton hired more than 4,500 veterans, reservists, national guardsmen, and active-duty service members in 2012. AlliedBarton’s company-wide military hiring program,

32  Defense Communities

Hire Our Heroes (SM),, is an essential part of its recruiting strategy. AlliedBarton also is proud to be named by G.I. Jobs magazine as a 2013 Top 100 Military Friendly Employer and Top Military Friendly Spouse Employer. The 100,000 Jobs Mission,, is a unique grassroots effort originating in corporate America to combat the high unemployment rate among U.S. military veterans, especially those returning from service in Iraq and Afghanistan. The member companies represent a wide variety of industries across the United States. For more than 50 years, AlliedBarton Security Services has provided superior security officer services to protect people, homes, and businesses. AlliedBarton tailors security programs to meet clients’ needs with committed professionals who enhance clients’ brands. The most honored security services provider, AlliedBarton consistently delivers exceptional service, which creates a differentiated experience for clients and the people they serve. n

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34  Defense Communities

Military marketplace Use this resource to locate com­pa­nies that provide products and ser­vic­es to the military housing industry.

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COMMUNITIES Cultivating military living spaces that foster engagement, responsibility

Special Section: Building Community in Privatized Housing page 6

Special Section: The Latest in Flooring page 20

NEW! 2013 Military Housing Supplier Showcase page 42

MAY | JUNE 2013  35

PHMA Corporate Sustaining Members uuListings denote PHMA PLATINUM Members. APPLIANCES ABSOCOLD Corporation Tim McCullum P.O. Box 1545 Richmond, IN 47375 800/843-3714; fax 765/935-3450 E-mail: Alliance Laundry Systems Susan Peppler Shephard Street, P.O. Box 990 Ripon, WI 54971 920/748-1671; fax 920/748-1720 E-mail: Allied Contract Inc. Dawn Bradford 124 N. Peoria Avenue Tulsa, OK 74120 918/556-1241; fax 918/556-1245 E-mail: Capitol Supply David Ostan 1000 Sawgrass Corporate Parkway, Suite 452 Sunrise, FL 33323 888/485-5001 x5919; fax 954/907-0770 E-mail: uHD Supply Facilities Maintenance Cynde Beedle 10641 Scripps Summit Court San Diego, CA 92131 858/831-2171; fax 858/831-2497 E-mail: Web site: uIntirion/MicroFridge Benjamin Otte 2 Annette Road, Suite 3 Foxboro, MA 02035 800/637-7567 E-mail: Web site: Kenyon International Inc. Suzanne Owens 8 Heritage Park Road P.O. Box 925 Clinton, CT 06413 860/664-4906; fax 860/664-4907 E-mail: uThe Home Depot Lyn Alvarado 5481 W. Waters Avenue Tampa, FL 33634 813/806-3170; fax 888/806-0119 E-mail: Web site:

uListings denote PHMA GOLD Members.

uBlockhouse Contract Furniture Company Steve Perko 3285 Farmtrail Road York, PA 17406 717/764-5555; fax 717/767-8939 E-mail: Web site: uMarvin J. Perry, Inc. Jodi Perry Yeager 10563 Metropolitan Avenue Kensington, MD 20895 302/949-1301; fax 301/949-1304 E-mail: Web site: uValley Forge Fabrics, Inc. Jason Gans 2981 Gateway Drive Pompano Beach, FL 33069 954/971-1776; fax 954/971-1775 E-mail: Web site:

BUILDING PRODUCTS American Direct Procurement Byron Whetstone 11000 Lakeview Avenue Lenexa, KS 66219 913/677-5588; fax 913/677-5576 E-mail: uThe Home Depot Lyn Alvarado 5481 W. Waters Avenue Tampa, FL 33634 813/806-3170; fax 888/806-0119 E-mail: Web site: uWilsonart International Mark Kieckhafer 2400 Wilson Place Temple, TX 76504-5131 254/207-2381; fax 254/207-8809 E-mail: Web site:

Cabinetry uWilsonart International Mark Kieckhafer 2400 Wilson Place Temple, TX 76504-5131 254/207-2381; fax 254/207-8809 E-mail: Web site:

Carpet & UPHOLSTERY cleaning

Artline Wholesalers Puneet Bhasin 1 Midland Avenue Hicksville, NY 11801 800/678-6540; fax 516/931-5735 E-mail:

uCOIT Cleaning & Restoration Services Shawn Aghababian 897 Hinckley Road Burlingame, CA 94010 800/243-8797 x245; fax 650/697-6117 E-mail: Web site:

BAr code asset tracking



BarTracks Benjamin A. Saltzer 2892 Collier Avenue San Diego, CA 92116 619/282-3211; fax 619/282-0108 E-mail:

BATH PRODUCTS Swanstone Corp. Robbin Mabery 515 Olive Street, Suite 1800 St. Louis, MO 63101 314/231-8148 x3225; fax 314/231-8185 E-mail:

BEDROOM & LOUNGE FURNISHINGS uADM International Gary Raphael 5565 North Elston Avenue Chicago, IL 60630-1314 773/774-2400; fax 773/774-2099 E-mail: Web site:

36  Defense Communities

S&Y Trading Corporation Yohanan Berlinerblaw 2200 North Federal Hwy., Suite 229C Boca Raton, FL 33431 561/395-4333 or 800/309-3393; fax 561/395-4303 E-mail:

Code Compliance Services Bureau Veritas Van Tran 1000 Jupiter Road, Suite 800 Plano, TX 75074 800/906-7199; fax 800/910-8284 E-mail:

COMPACT KITCHENS Dwyer Products Toni Pahl 1000 Davey Road, Suite 100 Woodbridge, IL 60517 630/741-7900; fax 630/741-7974 E-mail:

CONSTRUCTION uHunt Military Communities Richard Theroux 4401 N. Mesa Street El Paso, TX 79902 915/298-0479; fax 915/298-0478 E-mail: Web site:

CONSULTANTS uuBooz Allen Hamilton

John Stowers 700 N. St. Mary’s, Suite 700 San Antonio, TX 78205 210/244-4200; fax 210/244-4206 E-mail: Web site:

uuMHLI Jon Moore 154 Fort Evans Road, NE Leesburg, VA 20176 703/771-0055; fax 703/771-0299 E-mail: Web site:

Countertops VT Industries, Inc. Trisha Schmitt 1000 Industrial Park Holstein, IA 51025 800/827-1615; fax 712/368-2923 E-mail: uWilsonart International Mark Kieckhafer 2400 Wilson Place Temple, TX 76504-5131 254/207-2381; fax 254/207-8809 E-mail: Web site:

DEBT COLLECTION FOR MILITARY HOUSING Carter-Young Inc. Steven Carter 1500 Klondike Road, Suite A210 Conyers, GA 30094 678/995-4242; fax 678/937-0609 E-mail:

DEVELOPERS uuBalfour Beatty Communities

Chris Williams 10 Campus Boulevard Newtown Square, PA 19073 610/355-8100; fax 610/335-8201 E-mail: Web site: uClark Realty Stephanie Amateis 4401 Wilson Blvd., Suite 600 Arlington, VA 22203 703/294-4606; fax 703/294-4756 E-mail: Web site: uuCorvias Group Laura Calenda 1405 South County Trail, Suite 530 East Greenwich, RI 02818 401/228-2819; fax 401/336-2561 E-mail: Web site: uHunt Military Communities Richard Theroux 4401 N. Mesa Street El Paso, TX 79902 915/298-0479; fax 915/298-0478 E-mail: Web site: uuLend Lease (US) Public Partnerships, LLC Marc Sierra 1801 West End Avenue, #1700 Nashville, TN 37203 615/963-2694; fax 615/963-2686 E-mail: Web site:


Online Academy Coming soon your favorite MHLI certification courses will be converted into dynamic online learning! Say goodbye to extra travel and lodging expenses to maximize your training dollars and unleash your potential for success! Professional MHLI training will be more accessible and easier to reach when you enroll in the MHLI Online Academy. Professional certifications will be offered alongside critical technical training, including Microsoft Word, Excel and PowerPoint. Study and learn when and where it’s most convenient for you: Can’t finish in one sitting? Save your progress and come back later with our all access platform that tracks your progress from anywhere you have access to the Web. Customize your learning experience: Take advantage of individual modules that can be used toward earning one of many MHLI certifications. Enjoy the benefits of online modules combined with instructor led courses, live forums and instructor led portions. MHLI is certified by the International Association for Continuing Education & Training (IACET) to offer Continuing Education Units (CEU) for our training.

Visit us online at WWW.MHLI.ORG for more information or please call 703-771-0055 today!


Favorite Social Media!

PHMA Corporate Sustaining Members uuLincoln Military Housing Sam Merrick 3360 Murray Ridge San Diego, CA 92123 858/874-8100; fax 858/874-3259 E-mail: Web site: uuMichaels Military Housing, LLC Ronald Hansen 3 E. Stow Road P.O. Box 994 Marlton, NJ 08053 856/596-3008; fax 856/355-1547 E-mail: Web site: uNew Orleans Navy Housing, LLC Alex Lewis 8027 Jefferson Highway Baton Rouge, LA 70809 225/954-4828; fax 225/924-4945 E-mail: Web site: uUnited Communities, LLC Mike Haydinger 78 East Main Street Marlton, NJ 08053 856/985-1777; fax 856/985-2445 E-mail: Web site:

DEVELOPMENT & PROPERTY MANAGEMENT America First Properties Niles Andersen One Burlington Place 1004 Farnam, Suite 400 Omaha, NE 68102 402/930-3013; fax 402/930-3047 E-mail: uuBalfour Beatty Communities Chris Williams 10 Campus Boulevard Newtown Square, PA 19073 610/355-8100; fax 610/335-8201 E-mail: Web site: uuCorvias Group Laura Calenda 1405 South County Trail, Suite 530 East Greenwich, RI 02818 401/228-2819; fax 401/336-2561 E-mail: Web site: uuForest City Angelo Pimpas 50 Public Square, Suite 1200 Cleveland, OH 44113 216/621-6060; fax 216/263-4800 E-mail: Web site: uuLincoln Military Housing Sam Merrick 3360 Murray Ridge San Diego, CA 92123 858/874-8100; fax 858/874-3259 E-mail: Web site: uUnited Communities, LLC Mike Haydinger 78 E. Main Street Marlton, NJ 08053 856/985-1777; fax 856/985-2445 E-mail: Web site:

DOG PARK EQUIPMENT Dog-On-It-Parks Nora VandenBerghe 626 12th Street SW, Suite 104 Everett, WA 98204 877/348-3647; fax 425/347-3056 E-mail:

DORMITORY FURNITURE uNorix Group Pete Graves 1000 Atlantic Drive West Chicago, IL 60185 800/234-4900; fax 630/231-4343 E-mail: Web site:

38  Defense Communities

DRAPERIES, BEDSPREADS, & WINDOW TREATMENTS Accessories for Contract Sales, Inc./Casson Art Carolyn Smart P.O. Box 4187 416 Starling Avenue Martinsville, VA 24115 276/638-1450; fax 276/638-3877 E-mail: uADM International Gary Raphael 5565 North Elston Avenue Chicago, IL 60630-1314 773/774-2400; fax 773/774-2099 E-mail: Web site: Contract Décor Inc. Marc Stewart 72-184 N. Shore Street Thousand Palms, CA 92276 760/343-4444; fax 760/343-4441 E-mail: Mill Distributors Inc. Thomas Wieder 45 Aurora Industrial Parkway Aurora, OH 44202 800/322-6555; fax 330/995-9207 E-mail: RMP Associates Rhonda Pearson 2208 Newcastle Street Brunswick, GA 31520-8737 912/280-0773; fax 912/280-0595 E-mail: Southwest Décor Louisa Flores 3645 Fredericksburg Road San Antonio, TX 78201 210/732-9327; fax 210/732-9347 E-mail: Thomas W. Raftery Inc. Gary Rigoletti 1055 Broad Street Hartford, CT 06106 860/278-9870; fax 860/278-9873 E-mail: uValley Forge Fabrics, Inc. Jason Gans 2981 Gateway Drive Pompano Beach, FL 33069 954/971-1776; fax 954/971-1775 E-mail: Web site:

EDUCATIONAL Institute of Real Estate Management Nancye J. Kirk 430 N. Michigan Avenue Chicago, IL 60611-4090 312/329-6010; fax 312/410-7910 E-mail: uuMHLI Jon Moore 154 Fort Evans Road, NE Leesburg, VA 20176 703/771-0055; fax 703/771-0299 E-mail: Web site:

Electronic Locks uKaba Access Control Fred Crum 2608 Manor Oak Drive Valrico, FL 33596 813/634-3344; fax 813/654-7145 E-mail: Web site:

Fabrics Mayer Fabrics Richard Mayer 321 S. Alabama Street Indianapolis, IN 46204 800/428-4415; fax 317/267-2629 E-mail: uValley Forge Fabrics, Inc. Jason Gans 2981 Gateway Drive Pompano Beach, FL 33069 954/971-1776; fax 954/971-1775 E-mail: Web site:

FAUCETS Moen, Incorporated David Ricci 7 Pointe Circle Jackson, NJ 08527 973/220-7859; fax 732/367-9215 E-mail:

FINANCIAL SERVICES uChase Gregory Murray 1390 Timberlake Manor Pkwy., Floor 01 Chesterfield, MO 63017 314/922-9030; fax 866/404-4920 E-mail: Web site:

Fire, water, wind restoration uCOIT Cleaning & Restoration Services Shawn Aghababian 897 Hinckley Road Burlingame, CA 94010 800/243-8797 x245; fax 650/697-6117 E-mail: Web site:

FLOORING CBC America Dale Carson 1813 Augusta Boulevard Fairfield, OH 45014 631/835-0275; fax 631/864-8151 E-mail: CCA Government Floors & Interiors Melanie Terrill 430 South Pickett Street Alexandria, VA 22304 703/370-0000; fax 703/823-8512 E-mail: Continental Flooring Company Diane Conti 9319 N. 94th Way, Suite 1000 Scottsdale, AZ 85258 480/949-8509 or 800/825-1221; fax 480/945-2603 E-mail: Shaw Builder Group Jeff Manley P.O. Box 2128 Dalton, GA 30722 706/275-2423; fax 706/428-3393 E-mail: uSherwin-Williams Bill Rafie 101 Prospect Avenue, 10 Midland Cleveland, OH 44115 216/515-4313; fax 216/566-1392 E-mail: Web site:

FURNITURE Adden Furniture Inc. Linda Kane 710 Chelmsford Street Lowell, MA 01851 800/625-3876; fax 978/453-1449 E-mail: uADM International Gary Raphael 5565 North Elston Avenue Chicago, IL 60630-1314 773/774-2400; fax 773/774-2099 E-mail: Web site: American Contract Furniture Lindsay Santos 106 North J Drive Boerne, TX 78006 913/422-5262 E-mail: uAVTEQ, Inc. Karen Cook 1151 Empire Central Drive Dallas, TX 75247 214/905-9001 E-mail: Web site:

PHMA Corporate Sustaining Members uBlockhouse Contract Furniture Company Steve Perko 3285 Farmtrail Road York, PA 17406 717/764-5555; fax 717/767-8939 E-mail: Web site: CMA Inc. Paul Snyder 8425 Progress Drive, Suite BB Frederick, MD 21701 240/215-9700; fax 240/215-9721 E-mail: uCORT Furniture Rental Peggy Moore 801 Hampton Park Boulevard Capitol Heights, MD 20743 888/472-2678; fax 301/333-3530 E-mail: Web site: DCI Inc. David Kober 265 S. Main Street Lisbon, NH 03585 800/552-8286; fax 603/838-6826 E-mail: Foliot Furniture, Inc. Alex Coallier 721 Boul Roland Godard St. Jerome, QC Canada J7Y4C1 800/545-5575; fax 450/565-8932 E-mail: GSA Integrated Workplace Acquisition Center Dan McAneney 20 North 8th Street Philadelphia, PA 19107 215/446-5094; fax 215/446-5115 E-mail: uHD Supply Facilities Maintenance Cynde Beedle 10641 Scripps Summit Court San Diego, CA 92131 858/831-2171; fax 858/831-2497 E-mail: Web site: Integra, Inc. Chandra Putnam P.O. Box M Walworth, WI 53184 800/235-0234; fax 262/275-3614 E-mail: KJL-Letts Design, Inc. Debra Joyce 1100 North Magnolia Avenue, #A El Cajon, CA 92020 619/464-8010; fax 619/464-8016 E-mail: Marvin J. Perry and Associates Malcolm Wilson P.O. Box 77 Kensington, MD 20895-0077 301/564-1112; fax 301/564-1076 E-mail: ModuForm, Inc. Darlene Bailey 172 Industrial Road Fitchburg, MA 01420-0004 800/221-6638; fax 978/345-0188 E-mail: New England Woodcraft Peter Osborne 481 North Street P.O. Box 165 Forest Dale, VT 05745 802/247-8211; fax 802/247-8042 E-mail: uNorix Group Pete Graves 1000 Atlantic Drive West Chicago, IL 60185 800/234-4900; fax 630/231-4343 E-mail: Web site: Rodco-Brandt Juergen Richter P.O. Box 270 Mansfield, TX 76063 817/477-4118; fax 817/477-4728 E-mail:

uRT London Abbi Adams 1642 Broadway Avenue NW Grand Rapids, MI 49504 877/613-2012; fax 616/364-1131 E-mail: Web site: Sauder Manufacturing Company Steve Britton P.O. Box 1000 Grabill, IN 46741 800/943-5263; fax 260/627-6496 E-mail: Savoy Furniture David Kratzer P.O. Box 248 300 Howard Street Montoursville, PA 17754 570/368-2424; fax 570/368-3280 E-mail: uThomasville Furniture Carole Snider 401 East Main Street Thomasville, NC 27360 336/476-2175; fax 336/472-4057 E-mail: Web site: uTrade Products Corporation Allyn Richert 12124 Pope’s Head Road Fairfax, VA 22030 888/352-3580; fax 703/502-9399 E-mail: Web site: Transformations Furniture Jaret Wieland 16840 State Road 37 Harlan, IN 46743 260/657-5527; fax 260/657-5691 E-mail: Trinity Furniture Inc. Jorge Lagueruela P.O. Box 150 Trinity, NC 27370 336/472-6660; fax 336/475-0037 E-mail: uuUniversity Loft James Jannetides 2588 Jannetides Blvd. Greenfield, IN 46140 317/866-5755; fax 317/631-1516 E-mail: Web site:

FURNITURE INSTALLATION uCrowning Touch Installations Richard Tyner 1801 S. Myers Street Oceanside, CA 92054 760/224-4555; fax 760/859-3330 E-mail:

FURNITURE REFINISHING & REUPHOLSTERING The Refinishing Touch Roberta Bernhardt 9350 Industrial Trace Alpharetta, GA 30004 770/642-4169; fax 770/475-4782 E-mail:

Government Meeting Planning uuMHLI

Jon Moore 154 Fort Evans Road, NE Leesburg, VA 20176 703/771-0055; fax 703/771-0299 E-mail: Web site:

Government Services u Northrop Grumman Corporation Joe Munter 1235 South Clark Street 10th Floor, Suite 1000 Arlington, VA 22202 703/604-4469 E-mail: Web site:

GROUNDS MAINTENANCE MANAGEMENT uDavey Commercial Grounds Management Blane Pshigoda P.O. Box 75563 Colorado Springs, CO 80970 719/638-1210; fax 719/638-1233 E-mail: Web site:

GUEST AMENITIES American Hotel Register Company Jason Doonan 100 S. Milwaukee Avenue Vernon Hills, IL 60061 847/743-1554; fax 847/743-3554 E-mail:

HOME LENDING uChase Gregory Murray 1390 Timberlake Manor Pkwy., Floor 01 Chesterfield, MO 63017 314/922-9030; fax 866/404-4920 E-mail: Web site:

HOUSEHOLD & QUARTERS FURNITURE uRT London Abbi Adams 1642 Broadway NW Grand Rapids, MI 49504 877/613-2012; fax 616/364-1131 E-mail: Web site:

HousING PRIVATIZATION uuBalfour Beatty Communities

Chris Williams 10 Campus Boulevard Newtown Square, PA 19073 610/355-8100; fax 610/335-8201 E-mail: Web site:

uuLincoln Military Housing Sam Merrick 3360 Murray Ridge San Diego, CA 92123 858/874-8100; fax 858/874-3259 E-mail: Web site: uuMichaels Military Housing, LLC Ronald Hansen 3 E. Stow Road P.O. Box 994 Marlton, NJ 08053 856/596-3008 E-mail: Web site:

Housing Referral Systems Runzheimer International Paul Giese 1 Runzheimer Parkway Waterford, WI 53185 262/971-2428; fax 262/971-2373 E-mail:

Key Control uKaba Access Control Fred Crum 2608 Manor Oak Drive Valrico, FL 33596 813/634-3344; fax 813/654-7145 E-mail: Web site:

LANDSCAPE MANAGEMENT Brickman Group Tom Davis 9250 Rumsey Road, Suite 200 Columbia, MD 21045 240/683-4343; fax 410/992-0943 E-mail: uDavey Commercial Grounds Management Blane Pshigoda 755 Highway 105, Unit # 16 Palmer Lake, CO 80133 719/491-3287; fax 719/572-0247 E-mail: Web site:

MAY | JUNE 2013  39

PHMA Corporate Sustaining Members Munie Greencare Professionals Joe Munie 1000 Milburn School Road Caseyville, IL 62232 618/624-5005; 618/632-5475 E-mail: TruGreen LandCare Anita Childress 7840 Bethlehem Road, Suite 100 Manassas, VA 20109 703/366-3260; fax 703/368-4687 E-mail:

LIGHTING JES Lighting, Inc. Jamie Schumaker 5605 West Hemlock Street Milwaukee, WI 53223 414/760-3377 x201; fax 414/760-3380 E-mail:

LINENS A-1 Textiles Carol Moran P.O. Box 5259 Chatsworth, CA 91313 800/351-1819; fax 800/453-0952 E-mail:

Lodging SUPPLIES BABCO International, Inc. Betsy Marco 911 S. Tyndall Avenue Tucson, AZ 85719 520/628-7596; fax 520/628-9622 E-mail:

MAINTENANCE United Laboratories, Inc. Eric Frazier 320 37th Avenue St. Charles, IL 60174 630/377-0900; fax 630/762-7377 E-mail: Windsor Industries Leean Bradburn 1351 W. Stanford Avenue Englewood, CO 80110 800/444-7654 x206; fax 303/865-2807 E-mail:

MAINTENANCE SUPPLIES uHD Supply Facilities Maintenance Cynde Beedle 10641 Scripps Summit Court San Diego, CA 92131 858/831-2171; fax 858/831-2497 E-mail: Web site: Lowe’s Companies Amber Miller 1000 Lowes Blvd. Mooresville, NC 28117 704/758-2262; fax 336/217-2761 E-mail: uThe Home Depot Lyn Alvarado 5481 W. Waters Avenue Tampa, FL 33634 813/806-3170; fax 888/806-0119 E-mail: Web site: Wilmar Industries, Inc. Chris Thompson 1141 Crabapple Circle Watkinsville, GA 30677 706/310-9529; fax 706/310-0184 E-mail:

MATTRESSES uAmerican Bedding MFG, Inc. Dale Reynolds P.O. Box 1048 Athens, TN 37371 423/745-1512; fax 423/745-2772 E-mail: Web site:

40  Defense Communities

uLions Volunteer Blind Industries, Inc. Eric Carpenter 758 West Morris Boulevard Morristown, TN 37813 423/586-3922; fax 423/586-1479 E-mail: Web site: Paramount Sleep Richard Diamonstein 1112 Kingwood Avenue Norfolk, VA 23502 757/855-3321; fax 757/855-2029 E-mail: Sealy Contract Leo Vogel One Office Parkway Trinity, NC 27370 336/861-3539; fax 336/861-4045 E-mail: SKYDEX Technologies, Inc. David Russell 12508 E. Briarwood Avenue, Suite 1-F Centennial, CO 80112 303/952-8930; fax 303/799-6434 E-mail: Winston-Salem Industries for the Blind Mark Murray 7730 North Point Drive Winston-Salem, NC 27106 336/245-5759; fax 336/759-0551 E-mail:

MOld remediation uCOIT Cleaning & Restoration Services Shawn Aghababian 897 Hinckley Road Burlingame, CA 94010 800/243-8797 x245; fax 650/697-6117 E-mail: Web site:

MORTGAGE SERVICES uChase Gregory Murray 1390 Timberlake Manor Pkwy., Floor 01 Chesterfield, MO 63017 314/922-9030; fax 866/404-4920 E-mail: Web site: uWells Fargo Home Mortgage David Gibbons 2701 Wells Fargo Way Minneapolis, MN 55408 612/312-4363; fax 612/312-4390 E-mail: Web site:

Online Military Classifieds SargesList Lisa Klinkhammer P.O. Box 88051 Steilacoom, WA 98388 916/761-8717; fax 866/637-2743 E-mail:

Paints and Coatings PPG Architectural Coatings Korey Maryland 113 Blackwater Lane Irmo, SC 29063 336/254-2411; fax 866/247-6003 E-mail: uSherwin-Williams Bill Rafie 101 Prospect Avenue Cleveland, OH 44115 216/515-4313; fax 216/566-1392 E-mail: Web site:

PaYMENT PROCESSING SERVICES uMilitary Assistance Co. Rick Boswell P.O. Box 1270 Elizabethtown, KY 42702 270/706-6220; fax 877/237-7960 E-mail: Web site:

PEST CONTROL Protect-A-Bed Brian Hirsch 1500 South Wolf Road Wheeling, IL 60090 414/731-1663; fax 414/255-3478 E-mail: Technicide Jim Harper 63 Via Pico Plaza #302 San Clemente, CA 92672 949/340-9532; fax 714/442-9638 E-mail:

PLAYGROUND EQUIPMENT ABC TEAM Playgrounds GmbH Rainer Kronbach P.O. Box 255 Ransbach-Baumbach GE 56222 0049 2623 80090; fax 0049 7161 929532 E-mail: Safeplay Systems Eric Torrey 4452 Winfred Drive Marietta, GA 30066 770/591-7000; fax 770/926-4194 E-mail: Vortex Aquatic Structures Virginie Guilbeault 328 Avro Street Pointe-Claire, Quebec, H9R 5W5 Canada 514/694-3868; fax 514/335-5413 E-mail:

Portable Moving & Storage Containers PODS Enterprises, Inc. Cherlyne Rouse 5585 Rio Vista Drive Clearwater, FL 33760 727/538-6418; fax 727/532-2660 E-mail:

PRivatized military houing Boyer Hill Military Housing Danny Davis 4049B Cambridge Loop Hill Air Force Base, UT 84056 801/784-5608; fax 801/784-5602 E-mail:

PROPERTY MANAGEMENT uC E McKenzie & Associates, LLC Charles McKenzie 724 S. Shelmore Boulevard, Suite 100 Mt. Pleasant, SC 29464 843/849-1122; fax 843/849-0595 E-mail: Web site: uuCorvias Group Laura Calenda 1405 South County Trail, Suite 530 East Greenwich, RI 02818 401/228-2819; fax 401/336-2561 E-mail: Web site: uuForest City Angelo Pimpas 50 Public Square, Suite 1200 Cleveland, OH 44113 216/621-6060; fax 216/263-4800 E-mail: Web site: uHunt Military Communities Richard Theroux 4401 N. Mesa Street El Paso, TX 79902 915/298-0479; fax 915/298-0478 E-mail: Web site: uuLincoln Military Housing Sam Merrick 3360 Murray Ridge San Diego, CA 92123 858/874-8100; fax 858/874-3259 E-mail: Web site:

PHMA Corporate Sustaining Members uuMichaels Military Housing, LLC Ronald Hansen 3 E. Stow Road P.O. Box 994 Marlton, NJ 08053 856/596-3008 E-mail: Web site: uNew Orleans Navy Housing, LLC Alex Lewis 8027 Jefferson Highway Baton Rouge, LA 70809 225/954-4828; fax 225/924-4945 E-mail: Web site: uUnited Communities, LLC Mike Haydinger 78 East Main Street Marlton, NJ 08053 856/985-1777; fax 856/985-2445 E-mail: Web site: uWinnResidential-Military Housing Services Patrick Appleby 6 Faneuil Hall Marketplace Boston, MA 02109 617/239-4590; fax 617/239-4482 E-mail: Web site:

REAL ESTATE SERVICES, PROPERTY MANAGEMENT, RELOCATION uCORT Furniture Rental Peggy Moore 801 Hampton Park Boulevard Capitol Heights, MD 20743 888/472-2678; fax 301/333-3530 E-mail: Web site: uuForest City Angelo Pimpas 50 Public Square #1200 Cleveland, OH 44113 216/621-6060; fax 216/263-4800 E-mail: Web site: uuMilitaryByOwner Advertising, Inc. David Gran 129 Lupine Drive Stafford, VA 22556 866/604-9126; fax 540/752-1591 E-mail: Web site: PCS America, LLC Joe Lawrence 201 S. McPherson Church Road, Suite 202 Fayetteville, NC 28303 910/527-9300; fax 919/751-9815 E-mail: uWinnResidential-Military Housing Services Patrick Appleby 6 Faneuil Hall Marketplace Boston, MA 02109 617/239-4590; fax 617/239-4482 E-mail: Web site:

PROPERTY RESTORATION BELFOR Gina Dolezal 15600 Trinity Blvd., Suite 106 Fort Worth, TX 76155 972/975-1600; fax 972/988-0564 E-mail:

RECREATIONAL EQUIPMENT ABC Team Playgrounds GmbH Rainer Kronbach P.O. Box 255 Ransbach Baumbach GE 56222 0049 2623 80090; fax 0049 7161 929532 E-mail: uCreative Outdoor Designs Inc. Grace Keller P.O. Box 300 Ballentine, SC 29002 803/732-3620; fax 803/732-9210 E-mail: Web site: GameTime Stephanie Riggs 401 Chestnut Street, Suite 410 Chattanooga, TN 37402 423/648-5895 E-mail: Mueller Recreational Products Ross Heusman 4825 South 16th Street Lincoln, NE 68512 402/423-8888 x237; fax 402/423-1593 E-mail: Play Mart, Inc. Tabitha Sani 170 Allens Way Somerset, KY 42501-6154 606/679-2572; fax 606/678-0911 E-mail:

ROOFING ABC Supply Co., Inc. Drew Denick 7760 South Tropical Trail Merritt Island, FL 32952 608/368-2503; fax 608/364-0503 E-mail:


For over 50 years, Oakwood Worldwide has given those who serve America on the road a place they could call home…


…away from home. Oakwood Worldwide’s extended stay lodgings are built for government, supporting today’s missions, policies, people and budgets. We understand what federal agencies need from a lodging partner. That’s why we offer service partnerships and in-house experts that can help you custom-build solutions for your agency’s specific missions. And our home-like accommodations make being away on assignment easier. To learn more, please visit to download our free white paper.

© 2013 Oakwood Worldwide

OakwoodAd_generic_DefCom.indd 1

MAY | 4/19/13 JUNE 2013  4:50 PM 41

PHMA Corporate Sustaining Members

PHMA International Officers & Board *Major General Del Eulberg, USAF (Ret.) President

*Elijah “Wilkie” Wilkerson, USA (Ret.) Executive Vice President

*Chris Cole, Private Sector Secretary

*Barry Scribner, Private Sector Treasurer

*Darlene McCoy, USMC Chairperson for Chapter Operations *Jon R. Moore, PHMA Executive Director M embers at L arge

Allen Frye, USAF Joyce VanSlyke, Army Judi Teague, Air Force Mary Scott, Army Robert Harris, Navy

*Indicates Executive Council Members

PHMA MISSION Contributing toward better quality housing for military members and their families by: u raising the level of housing proficiency and professionalism u improving communications and networking u offering education, training, and certification, and u recognizing and awarding housing professionalism. 42  Defense Communities



Buzz Seating, Inc. Art Jacobs P.O. Box 31379 Cincinnati, OH 45231 877/263-5737; fax 513/772-7328 E-mail: uNorix Group Pete Graves 1000 Atlantic Drive West Chicago, IL 60185 800/234-4900; fax 630/231-4343 E-mail: Web site:

uCEL & Associates Inc. Kelley Calderon 12121 Wilshire Boulevard, Suite 204 Los Angeles, CA 90025 310/571-3113; fax 310/571-3117 E-mail: Web site:

SECURITY & SAFETY PRODUCTS CorKey Control Systems, Inc. Lin Sedley 2817 Milo Hae Loop Koloa, HI 96756 800/622-2239; fax 808/742-7652 E-mail: uKaba Access Control Fred Crum 2608 Manor Oak Drive Valrico, FL 33596 813/634-3344; fax 813/654-7145 E-mail: Web site: Onity, Inc. Ronald Kandcer 2232 Northmont Parkway Duluth, GA 30096 866/866-6489; fax 678/512-7565 E-mail: Stanley Security Solutions Jeff Huggins 112 Rivendell Court Mount Holly, NC 28120 980/721-3536; fax 704/827-0149 E-mail: Wooster Products, Inc. Chuck Hess P.O. Box 6005 Wooster, OH 44691 800/321-4936; fax 330/262-4151 E-mail:

SHOWER BASES u Mincey Marble Mfg., Inc. Donna Mincey P.O. Box 2381 Gainesville, GA 30503 770/532-0451; fax 770/531-0935 E-mail: Web site:

SOFTWARE uuRealPage, Inc.

Stacey Blackwell 4000 International Parkway Carrollton, TX 75007 972/820-3015; fax 972/820-3383 Web site:

uuYardi Systems Brigitta Eggleston 430 South Fairview Goleta, CA 93117 805/699-2040 x1424; fax 805/699-2041 E-mail: Web site:

SOLID SURFACES Urban Systems Corporation Richard Engelstad 212 Van Buren Street NW Washington, DC 20012 202/243-7339; fax 202/547-0159 E-mail:

SPECIALTY COATINGS MANUFACTURER uSherwin-Williams Bill Rafie 101 Prospect Avenue, 10 Midland Cleveland, OH 44115 216/515-4313; fax 216/566-1392 E-mail: Web site:

SURVEYS SatisFacts Research Doug Miller 2360 W. Joppa Road, Suite 322 Lutherville, MD 21093 866/655-1490; fax 866/655-1491 E-mail:

Temporary Quarters uCORT Furniture Rental Peggy Moore 801 Hampton Park Boulevard Capitol Heights, MD 20743 888/472-2678; fax 301/333-3530 E-mail: Web site: M Rentals Mamie Salazar Harper 10910 Montana Avenue, #A El Paso, TX 79936 915/775-1155; fax 915/772-8304 E-mail:

Training uCallSource Laura Bavetz 31280 Oak Crest Drive Westlake Village, CA 91361 818/673-4779; fax 888/299-0182 E-mail: Web site:

UTILITY SUBMETERING & BILLING SERVICES Minol USA Tammy Cragg 15280 Addison Road, Suite 100 Addison, TX 75001 888/766-1253; fax 877/791-4775 E-mail: YES Energy Management Brigitta Eggleston 2150 Lelaray Street Colorado Springs, CO 80909 719/632-9100; fax 719/632-4526 E-mail:

VIDEO CONFERENCE FURNITURE u AVTEQ, Inc. Karen Cook 1151 Empire Central Drive Dallas, TX 75247 214/905-9001 E-mail: Web site:

WALLCOVERING & PAINT/REPAIR Fibreworks Sean Voyles 2417 Data Drive Louisville, KY 40299 866/459-4976; fax 502/271-5954 E-mail:

WHOLE ROOM PACKAGES uRT London Abbi Adams 1642 Broadway Avenue NW Grand Rapids, MI 49504 877/613-2012; fax 616/364-1131 E-mail: Web site:

Now we need a home of our own — and someone to talk to. Military Mortgage Express® program — homebuying education and tools for servicemembers When servicemembers are ready to take the next step, we’re ready to help. Our dedicated team of Wells Fargo military certified home mortgage consultants are well-versed in military language and protocol. Plus, we have educational seminars and homebuying guides that you can deliver to servicemembers. As the nation’s #1 VA loan originator, we’d like to work with you — together, we can help servicemembers reach their homeownership goals. For more information or to schedule a military homebuying seminar in your community, call David Gibbons at 1-800-696-6439, ext. 54363. Participant in the U.S. Army Lender Memorandum of Commitment.

Wells Fargo Home Mortgage is a division of Wells Fargo Bank, N.A. ©2013 Wells Fargo Bank, N.A. All rights reserved. NMLSR ID 399801 AS983790 Expires 8/2013

Gold member

PHMA Corporate Sustaining Members A d v ertisin g I n d e x Company,



Web Site


Balfour Beatty Communities

Kathy Grim


14 25

Coit Cleaning & Restoration

Shawn Aghababian


Corvias Group

Amanda Filipowski



Davey Commercial Ground Mgmnt.

George Gaumer

800/447-1667 x 225




HD Supply Facilities Maintenance Lowe’s Companies, Inc.

Natalie Bartos



MilitaryByOwner Advertising

Dave Gran



Oakwood Corporate Housing

Mary Jacenich



R.J. Thomas Mfg. Co., Inc.

Bob Simonsen



SafePlay Systems

Eric Torrey


Salsbury Industries

Ricardo Alva


The Refinishing Touch

Mario Insenga


University Loft Company

James Jannetides


7 10 7 C4

Wells Fargo Home Mortgage

Customer Service



Yardi Systems, Inc.

Spencer Stewart



Zeager Bros. Inc.

Bob Zeager



Corporate Spotlight:

Corporate Spotlight:

When Disaster Strikes…COIT to the Rescue

Just when you least expect it, the unimaginable can happen. Disaster can strike in the form of accidental fire, a powerful act of nature, or simply an unnoticed burst pipe. Damage can get worse if not dealt with immediately. COIT is a fullservice cleaning & disaster restoration company that can uniquely handle your entire mitigation and specialty cleaning within one hour to reduce further property damage. COIT has more than 62 years of industry experience in the U.S., Canada, and Thailand, and customers rely on its cleaning and disaster restoration services to do the job right the first time. COIT disaster restoration services handle all types of emergencies; we have the industry expertise and experience you desperately need. We are available 24 hours a day for smoke damage, broken pipes, overflowing toilets, carpet damage, damaged roofs, and a host of other unforeseen mishaps. For additional information please visit our website at

44  Defense Communities

The Blockhouse Company vision statement is as follows: “We are going to listen to the customer! As a team, we are going to exceed our customers’ expectations in value, quality, and service.” And we are doing just that! For over 40 years, Blockhouse has been providing the US military with high quality, American-made furniture from case goods to lounge seating. Our high-value products are built to last and are manufactured using environmentally friendly and sustainable practices. Renewable furniture has been our focus since day one, with many products designed around our patented Key-Lock System. Our features, such as field replaceable cushions, covers, and parts, help keep your operating costs down and your facility staying within budget. Our furniture is easy to purchase through GSA Advantage and the NSN program, saving you time and effort. For additional information, go to or call 800/346-1126.

Web-based military housing software



One system providing real-time accounting, reporting and centralized resident management

YARDI Voyager™ Military Housing »» Online applications and wait list tracking »» Centralized Unaccompanied Personnel Housing (UPH) management »» Complete standard and customizable reports for essential military housing requirements »» Maintenance tracking and analysis tools »» Interfaces with DFAS, MAC, Yardi Military Central Wait List, and U.S. Navy eNH To learn more, call 800.866.1144 or visit


Valor Series

Oak Series

Blending Steel & Laminate

A LeAder in the fieLd. University Loft Company blends the strength of steel, the warmth of wood and the durability of laminate in its GSA product lines. Our team of skilled carpenters are assembling and manufacturing orders every day to meet your needs. Our 508,000 SQ/FT facility has the product and team to ensure the quickest response in the industry. A partnership with University Loft Company comes with a guarantee that you’ll never have to worry about the furniture. We know you have more important things to take care of. For more information on any of the products shown here, as well our other product lines please contact a sales representative today.

Rev-Loc Upholstery Series

Contract Holder MADE IN AMERICA



Indoor Air Quality Certified

University Loft Company • 2588 Jannetides Blvd., Greenfield, IN 46140 • • 800.423.LOFT (5638)

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