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The Magazine of Military Housing, Lodging & Lifestyles

communities JANUARY/FEBRUARY 2013

Special section: Training & education page 6

Maximizing efficiency with spray polyurethane foam page 16

Modular millwork offers flexible housing solutions page 20

The New On-Post Standard Lend Lease is breaking ground on the future of on-post lodging


Adapting to Serve

anges Industry Ch

Staying Competitive

6 What Do I Do Next?

To traverse future changes in military housing, every individual must take responsibility for his or her success. By Kevin Keating

FEATURES 12 The New On-Post Standard

Lend Lease improves on-post lodging with enhancements, additions, and a commitment to military families. By Meryl Large

16 Sealing for Efficiency

Spray polyurethane foam works as a water and air barrier, and vapor retarder, making it an excellent choice for projects subject to air tightness standards. By Monica Karamagi

20 Modular Solutions


Modular millwork offers a flexible, adaptable alternative to traditional millwork. By Hayley Hill

8 Training the Trainer

22 A Sense of Place

9 Labor of Love

26 New & Improved

These guidelines offer insight on coaching trainers through public speaking and presentations. By Jack Rossin

A strong work ethic creates the foundation for mental health. By Mark Towers

The new community center at Tierra Vista offers safe places to play and relax and a taste of local history. By Ryan Mielke


Valley Forge Fabrics announces the launch of its new website and design library. Adapted from a Press Release

12 22 2  Defense Communities


The Magazine of Military Housing, Lodging & Lifestyles


January/February 2013 u Volume 24, Number 1 u

A Publication of the Pro­fes­sion­al Hous­ing Man­age­ment Association


Publisher Editor Managing Editor Production Assoc. Art Director Ad Sales Manager

Debra J. Stratton Birgitt Seymour Lia Dangelico Christine Umbrell Janelle Welch Alison Bashian

Publishing Offices Stratton Publishing & Mar­ket­ing Inc. 5285 Shawnee Road, Suite 510 Alexandria, VA 22312-2334 703/914-9200; fax 703/914-6777 Advertising Sales Manager Alison Bashian Stratton Publishing & Marketing Inc. 800/335-7500; fax 440/232-0398 Editorial Office 544 Windspirit Circle, Prescott, AZ 86303 928/771-9826 phmadefensecommunities@

28 Dream Makers

The Pentagon Federal Credit Union Foundation is on track to give away a record number of grants for home ownership this year. Adapted from a Press Release

30 New Addition on Kelley Barracks

Construction will soon be underway on a new residence for the senior military leader. By John Vandiver

32 Defense Communities 2012

DEPARTMENTS 4 President’s Message PHMA President Del Eulberg encourages collaboration during challenging times.

36 Military Marketplace 38 PHMA Corporate Sustaining Members

48 Advertising Index

Article Index


Lend Lease is breaking ground on the future of on-post lodging.

Please send your articles for Defense Communities to Birgitt Seymour at NEXT EDITORIAL DEADLINEs: March/April – February 13 May/June – March 20

PHMA Office 154 Fort Evans Road, NE, Leesburg, VA 20176 703/771-1888; fax 703/771-0299 Executive Director Jon R. Moore Defense Communities (ISSN #1088-9000 USPS #004-502) is pub­lished bi­month­ly by Stratton Pub­lish­ing & Mar­ket­ing Inc., 5285 Shawnee Road, Suite 510, Alexandria, VA 22312-2334, for the Pro­fes­sion­al Hous­ing Man­age­ment As­so­ci­a­tion, 154 Fort Evans Road, NE, Leesburg, VA 20176. PHMA mem­bers re­ceive this pub­li­ca­tion at the an­nu­al sub­scrip­tion rate of $30. Nonmembers’ annual sub­scrip­tion rate is $100. Send sub­ scription re­quests to Defense Communities at PHMA. Periodi­ cals post­age paid at Leesburg, VA, and ad­di­tion­al mail­ing offices. Defense Communities, ©2013, Pro­fes­sion­al Hous­ing Management As­so­ci­a­tion. All rights re­served. All con­tents of this pub­li­ca­tion are pro­tect­ed by copy­right; how­ev­er, they may be re­pro­duced in whole or in part with prior ap­prov­al of the publisher. Prior to photocopying items for educational classroom, internal, or personal use, or to request rights to republish an article, please request re­print permission from Editor, Defense Communities, phmadefensecommunities@ Unless otherwise stated, ar­ti­cles and ed­i­to­ri­als express the views of their au­thors and not nec­es­sar­i­ly those of PHMA, the editors, or the pub­lish­er. An­nounce­ments and ad­ver­ tise­ments in this pub­li­ca­tion for prod­ucts and ser­vic­es do not im­ply the en­dorse­ment of PHMA or any of its members or staff. Postmaster: Send subscription/address changes to: Defense Communities, 154 Fort Evans Road, NE, Leesburg, VA 20176 or e-mail: Defense Communities magazine is designed to keep those who operate and manage the whole spectrum of military housing and facilities maintenance informed on the industry’s latest technology, products, and services. It provides a forum for members to share lessons learned, news and events, and training opportunities and updates.


| FEAT U R E |

The New On-Post Standard Lend Lease delivers the DoD’s only lodging privatization program By Meryl Large

Holiday Inn Express

Holiday Inn Express


one is the military lodging of the past. What began as a natural extension of the successful Military Housing Privatization Initiative, today has transformed the way that service members, their families, and all government travelers view on-post lodging. At the helm of this transformation is Lend Lease (U.S.) Public Partnerships (“Lend Lease”), the owner, asset manager, and developer for the U.S. Army’s lodging privatization program. Commonly referred to as “PAL,” the Privatization 12  Defense Communities

of Army Lodging program began in August 2009, when Lend Lease assumed ownership of 3,200 hotel rooms located across 10 U.S. Army installations and, with IHG (InterContinental Hotels Group) as the hotel operator, became the first to begin operations under the PAL program. Just one year later, in August 2010, a ribbon-cutting ceremony commemorated the opening of the first branded hotel ever on a military installation, the Holiday Inn Express on Fort Polk, Louisiana. Next, in September 2010, the Army asked Lend

Lease to implement the second phase of the program, to renovate, operate, and sustain on-post lodging at an additional 11 installations, bringing the total portfolio to more than 8,000 hotel rooms on 21 installations.

One Busy Summer This past summer was a whirlwind of activity for PAL, as together, the Army, Lend Lease, and IHG celebrated groundbreakings for the program’s first newly constructed hotels, all of which will fall under the Candlewood Suites Brand. Selected for its extended-stay model, Candlewood Suites offers guests spacious studios and one-bedroom suites, fullyequipped kitchens and work areas, swimming pools, a Candlewood Cupboard open 24 hours a day for food and beverages, business and fitness centers, guest laundry facilities, complimentary hot breakfast, complimentary on-post shuttle service, and the opportunity to earn Priority Club Rewards points. The first groundbreaking took place in May on Joint Base San Antonio (JBSA), Texas. Once complete, the 310-room Candlewood Suites on JBSA will not only be the largest Candlewood Suites hotel in the PAL portfolio, it will also be the largest Candlewood Suites in the world. Several other significant milestones occurred this summer, including the groundbreaking for a 100-room Candlewood Suites on Fort Riley, Kansas, a ribbon cutting for the Holiday Inn Express on Fort Wainwright, Alaska, and a groundbreaking for a 92-room Candlewood Suites on Yuma Proving Ground, Arizona. It was during this ceremony that Colonel Reed Young, Yuma Proving Ground Post Commander, addressed the crowd, saying, “This project represents a shift of thinking in the Army that goes back 10 years.” He went on to say, “No organization can fight on a battlefield better than the U.S. Army, but we also recognize that the private sector performs some things better than we can. One of those is the professional operation of housing and tempo-

The PAL Program’s investment breakdown yy Operating Expenses yy Construction Loan Payment yy Management Fees yy Reinvested Back into IHG Army Hotels

48% 9%

5% 38%

Based on fiscal year 2012 project pro forma estimates

rary lodging facilities. At installations throughout the Army, beautiful new homes and hotels have blossomed forth that never would have happened prior to privatization initiatives.”

Reinvesting in the Future Lend Lease is focused on the long-term viability of the PAL program, ensuring that the hotels they own, operate, and develop today continue to thrive for the next 50 years. (Approximately $38 out of every $100 spent at IHG Army Hotels is reinvested back into the hotels to provide for future repairs, updates, and renovations, equaling approximately $5.2 billion over the next 50 years.) “Lend Lease and IHG understand and appreciate the Army’s ongoing mission to elevate the quality of the lodging experience for its official travelers. The knowledge and expertise of these two industry leaders is key to the success of this initiative,” said Rhonda Hayes, Chief, Capital Ventures Directorate of the Office of the Deputy Assistant Secretary of the Army (Installations, Energy & Environment). “We have structured the PAL program to not only address our current needs, but to ensure the longterm sustainment of the program for more than 50 years. After fees are paid to our partners for their involvement, all profits are reinvested back into the project. It’s a win-win solution, setting a new precedent for military hotels.”

Convenience, Comfort, Customized Across the country, Lend Lease’s on-post hotels, called IHG Army Hotels, offer guests the brands they know and trust, with amenities and services tailored to meet the unique needs of today’s military traveler. Alongside renovated hotel interiors, guestrooms, guest bathrooms, lobbies, and common areas, other enhancements include: ƒƒ Complimentary breakfast served daily ƒƒ Free concierge service ƒƒ Courtesy on-post shuttle service ƒƒ Free high-speed internet ƒƒ New business centers ƒƒ New fitness centers ƒƒ Swimming pools ƒƒ Pets are welcome ƒƒ Free weekly socials ƒƒ Complimentary guest laundry facilities ƒƒ 24-hour sweet shops ƒƒ Convenient online reservations ƒƒ Priority Club® Rewards guest loyalty program—more than 378 million points awarded to IHG Army Hotels guests to date.


| FEAT U R E |

In addition to ensuring the necessary long-term financial viability of the program, sustainability is also a top priority for the program. Initiatives include energy monitoring, building management systems (BMS) to monitor/control climate and lighting, cold-water central laundry, recycling programs, and diverting waste during construction to recycle. All new hotels are constructed to LEED standards and will include features such as: • Minimum level of energy efficiency for building and systems • Preferred parking for low-emitting and fuel efficient vehicles for 5% of the total vehicle parking capacity of the site • Green space equal to building footprint, roofs designed and constructed with a Solar-Reflectance Index (SRI) greater than or equal to 78 for a minimum of 75% of the roof area • At least 35% of the building’s electricity from renewable sources by purchasing green power/credits • At least 75% of non-hazardous construction and demolition waste recycled and/or salvaged • LEED accredited professionals included on design and construction teams • High-efficiency plumbing fixtures (toilets, faucets) • Use of LED and CFL lighting.

Only the Beginning Like clockwork, month after month, year after year, the milestone achievements actualized through the PAL program continue to make lasting impressions for both guests and the installations served. Soon, Lend Lease will add another 20 installations to its privatized hotel portfolio. The company was awarded the third and final phase of the PAL program in October 2011. Once closed next year, another 6,300 rooms will be added to the portfolio, nearly doubling the current inventory and bringing the total number to 14,300 hotel rooms on 41 military installations throughout the United States and Puerto Rico. Throughout all of the activity, Lend Lease and IHG’s mission remains strong—to enhance the comfort, quality, convenience, and consistency of the on-post hotel experience for soldiers, their families, and all government travelers. It’s a job they take very seriously, and one that they are proud to do. n Meryl Large is the senior marketing manager, Lend Lease. Reach her at For additional information, visit;

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14  Defense Communities

Succeed with your Military Network! PHMA Platinum Member

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Defense Communities January/February 2013  

The Magazine of Military Housing, Lodging, & LIfestyles