Empathy is a key constituent in the way designers approach innovation. As we will show in this book, empathy enables designers to explore and question older people’s mobility issues rather than just sympathise with their situation. Such in depth understanding is needed as a stepping stone towards good ideas – for developing mobility services for older people for instance. How can designers deploy their empathic skills to support innovators at care organisations towards developing new services?
Moving Stories is a project by Heather Daam, Research Associate at Design Academy Eindhoven, and part of the Grey but Mobile project within Creative Industry Scientific Programme. CRISP focuses on Product Service Systems, requiring designers to think and work more broadly and strategically in response to large-scale societal challenges. To address the big challenges surrounding care today, change needs to be created systemically, throughout all levels of current services.