Building Safety Customer Panel
Meeting 6 times a year (bi-monthly), this panel is made up of customers living in high rise blocks across Stockport, who monitor safety information and customer feedback and identify any themes or issues for action.
Building Safety Walkabouts
Join your Building Safety Officer on a walkabout of your block and identify any issues. Dates are advertised in your block and on our Facebook or events page.
Building Safety Drop in Sessions
If you have any questions or issues about building safety in your block then you can raise this with your Building Safety Officer at one of the regular drop-in sessions they hold. Dates are advertised on the digital noticeboards in your block and on our Facebook or events page
Community Fund Customer Panel
This is a small group of customers that make decisions on how the Community Fund is spent. The panel meet three to four times a year to review applications to the fund and agree which applications meet the criteria.
Complaints Appeals Panel
If a customer is unhappy with how a complaint has been dealt with by the relevant Officer or Service Manager, then a request can be made to have a complaint heard by an Appeal Panel. The Appeals Panel is made up of a Head of Service and two independent trained customers. Time commitment is flexible depending on the requirements of a complaint appeal.
Tenant Board Members
The Board of Directors are responsible for managing Stockport Homes, they set the strategic direction of the company, monitor our performance, set our budget and approve strategies. Meetings take place four times a year.
Customer Scrutiny Panel (CSP)
This is a group of customers who review and challenge how we are performing and delivering services. The CSP meet monthly, and choose which areas they want to examine and carry out detailed examinations to make judgements and recommendations on how that service is performing.
Customer Monitoring Group
Meeting four times a year, this is a group of customers who ensure customers’ views about Stockport Homes’ services are shared with the Stockport Council’s Member Committee, who oversees Stockport Homes.
Walk and Talk Events
Join your Housing Officer on a walk around your neighbourhood where you can tell them any ideas or concerns you have about the area. You can view the next event in your area here
Green Inspectors
If you are passionate about your local green spaces, then you could become a Green Inspector. This role involves carrying out site inspections every two weeks and ensuring work is done to agreed standards.
Compliments and Complaints
We always welcome feedback, it helps us understand what we are doing well and how we can make our services better. If you are unhappy with the service you have received and we have not been able to resolve the issue, we want to know. You can tell us the details of your complaint using the online Customer Feedback Form on our website or you can call 0161 474 2600.
Local Community Organisations and Groups
We can work with you to help get community groups, projects and activities up and running and to bring your ideas to life. Our dedicated Funding Officer can work with you to develop projects and successful funding bids. Get in touch with us for more information.
Rainbow Roofs
The Rainbow Roofs Customer Forum brings together LQBTQ+ customers from housing providers across the Northwest each month. We would love to hear from you if you’d be interested in representing Stockport Homes at the forum.
TPAS Membership
TPAS are the Tenant Engagement Experts. SHG’s membership gives you access to member only events and online resources. Membership is free to all Stockport Homes tenants and customers. Click here or get in touch for more information.
Digital Skills Support
Digiknow is a network of community groups and organisations working to support people in their communities to gain digital skills and confidence. Contact the Digiknow helpline on 07537 127095
We are here to support you to get involved. Please get in touch if you have any questions about any of the activities available or have any specific requirements.
customer.engagement@stockporthomes.org