National Federation of ALMO’s (NFA)

In February some of our members met with the NFA to talk about how SHG approach customer scrutiny and provided some examples of past reviews that will be incorporated into a nationwide report from the NFA on tenant scrutiny.

The NFA were impressed with our work, and as a consequence invited our chair, Bob McGechan to attend the NFA Annual Conference in Birmingham in April to be part of a customer scrutiny question and answer showcase. This is another opportunity to talk about scrutiny and celebrate the work of the CSP.

Tenant Satisfaction Measures

In March we were consulted on the Tenant Satisfaction Measures that were introduced by the Regulator of Social Housing. We were asked to provide feedback and views on the effectiveness of the methodology of surveying customers on their satisfaction.

What we’re doing next

We will be working with our Independent Mentor and Stockport Homes’ officers to explore how we can get even more out of scrutiny, by working in new ways and making sure that the voice and experience of customers is central to how we choose our reviews and the recommendations we make.

In the next year, we will also be reviewing at least another two service areas that we think would benefit from our input. We hope to use new ways to highlight our work to other customers, making more effective use of social media, and improving how we present our findings to the Board at Stockport Homes.

We’re always keen to welcome more customers to get involved in our work, either as members of the Panel or in reviews about services that affect them, their families, and communities. You could make a difference by becoming the next Panel member!