We’ve also been

• Reviewing how we decide on what reviews to do so that they are based on what we know tenants care about and will be able to improve their experience

• Reviewing how we do our work to make sure that we’re getting the right information and checking the right things

• Improving how we can involve other customers in the process so that we can draw on their experiences

• Making sure we’re keeping up with changes in how Stockport Homes operates

• Working to improve our communications with other tenants about what we do and the impact its having

We plan to make some changes and improvements in the next 12 months to make us even more effective and to make sure customers are kept informed of our work and achievements.