What else we’ve done Annual Report to

Customers

Every year Stockport Homes develop an Annual Report to Customers to provide information about important things that have happened over the last 12 months. This year when the decision was made to make the annual report a virtual report, rather than a paper report, some of our members were asked to be part of the filming, where important issues, such as the cost of living crisis were highlighted. The annual report can be found on this link www.stockporthomes.org/about-us/annual-and-financialreports/annual-reports

Customer Monitoring Group Awards Judging Panel

Over the last year, we have continued with the role of the Customer Monitoring Group, which meets three times per year. The role of the group is to monitor performance and other various projects across Stockport Homes and provide feedback to Stockport Council’s Member Committee, which is a meeting between Stockport Homes and Councillors. This is a valuable way for us to engage with Stockport Council so that we can give our views on how Stockport Homes are performing.

In August, some of our members were part of the Customer STAR awards and ASPIRE colleague awards judging panel. These awards are where customers and colleagues of SHG are celebrated for their recent successes and after being nominated for an award, the judging panels were provided with the responsibility to choose the eventual winners.

PlaceShapers – Regulator of Social Housing

In September, one member of our members attended an event hosted by the Regulator of Social Housing where customers from across the North West were invited to talk about the things that matter to us. This was a great opportunity for us to have our voices heard at a regional level and help the Regulator continue its work delivering the aims of the Social Housing Regulation Bill.

Greater Manchester Housing Providers Home Energy Efficiency Booklet

In October, Stockport Homes developed a Home Energy Efficiency booklet that would be shared with Greater Manchester Housing Providers. Because this was potentially an extremely useful document for housing providers and customers across Greater Manchester due to the cost-of-living crisis, we were asked to review its contents and suggest changes before it was publicised. This allowed us to make sure its contents were as customer friendly and accessible as it was informative.

Customer Engagement Menu of Involvement Review

In February we carried out a short responsive review on the SHG’s ‘Menu of Involvement’. This entailed a review of the effectiveness and accessibility of the information provided to customers about the different ways they can get involved.

We thought it was a useful resource for customers to access information about all the different avenues of customer engagement and involvement, but asked for a few changes to be made, to ensure it was as accessible as possible.