November customer newsletter 2020

Your customer newsletter

Issue 53 | November 2020

Gardening Competition Page 3

2020 Winners Discover our

Virtual Customer STAR Awards 2020 Winners

DIGITAL JOURNEY Pages 4-7

Page 10

ers and teams om st cu r ou , rs ke or yw ke , to all NHS staff who have played their part in keeping our community safe

Winter Welfare Visits

O

In previous years the checks have been conducted in person, however this year the check will be carried out on the telephone and we will send an information pack separately, observing all necessary measures.

We would like to thank Three Sixty and the Dodd Group who are sponsoring the initiative this year.

ur teams will soon be out and about conducting remote Winter Welfare checks with our older and more vulnerable customers throughout the Borough. Providing advice and assistance on keeping warm, eating well, benefits, Covid safe activities and the offer of ongoing regular contact if desired.

We are also able to make referrals for equipment and adaptations and to other agencies such as Age UK, the NHS and Greater Manchester Fire Service.

If you know of someone who would benefit from a visit, please call 0161 218 1465.

Rainbow Roofs

We are part of Houseproud NW which looks at Lesbian, Gay, Bisexual, Transgender, Queer + issues across social housing in the North West. As part of this a customer voice group ‘Rainbow Roofs’ has been set up and we would like to invite any customers who identify as LGBTQ+ to join the group. The group’s goal is to ensure organisations can support LGBTQ+ customers fully and break down any barriers that exist. For more information please contact

martin.handley@stockporthomes.org

2

Gardening Competition 2020 Winners

Spirits lifted in this year’s gardening competition Winners for the annual gardening competition have been announced

Martin Cassidy was named the deserving winner of the Best in Borough award as judges were impressed with the huge amount of work and dedication he puts into his garden. Martin’s passion and story behind his love of gardening is reflected in the immaculate garden with wonderful blooms and beautifully kept lawns.

“

“

I have always loved gardening, since I was a kid. It has really helped with my mental health, and after my wife passed away years ago, the calming nature of gardening has provided me with a kind of therapy that allows me to be creative.

Martin Cassidy

Best in Borough Martin Cassidy Best Garden 1st - Martin Cassidy 2nd - Jason Millward 3rd - Val Murrey Best Container 1st - Jason Millward 2nd- Kath Hardman 3rd - Mr and Mrs Tumblety Best Communal 1st - Jean Simpson, Edgeley Road 2nd - Joyce Reilly, Grey Close 3rd - Paul Brown, Tamford Green Best Fruit and Vegetable 1st - Jason Millward 2nd - Linda Stead 3rd - Roy Porter

3

DIGITAL JOURNEY

Got a question about your home?

Live chat the team today!

In October we launched web chat online for customers on the My Home section of the Stockport Homes website, see

www.stockporthomes.org/my-home This means you can access quick links or speak to a member of our team without needing to phone us. One of the team will review your query as quickly as possible and let you know the information you need. If you then need to download the messages, so you can save the information somewhere, you can do this too. We will be adding this new feature to more pages over the coming months. We also plan to enhance this service over time, to include even more automatic responses and to enable you to enter a personalised reference (such as a rent account number or repairs order number) so you can do things specific to your tenancy.

Look for the

icon on the My Home pages on

www.stockporthomes.org/my-home

if you want to chat live with us!

4

DIGITAL JOURNEY

Issue 53 | November 2020

Don’t let that boiler error turn into no heating If you have any non-emergency repairs to report and you want to see a range of available appointments, so you can pick a slot that suits you, the best way to do this is to use myonline. You will be presented with a picture of a house and you simply click on the item that you need to report a repair for – making it really quick and easy to organise the correct response. Once you’ve done this, a range of appointment options will come up and you can then select whichever is best for you. You can also change or cancel appointments online, if your plans change. To get the best experience of using myonline use your tablet or laptop.

In addition to reporting repairs you can check your rent balance on myonline, any time – day or night #MyonlineAtAnytime See what Helen said about myonline:

“It was easy enough to use, my son showed me, and we will continue to use it.”

To get on myonline visit www.stockporthomes.org/myonline and follow the set-up instructions

All customers who report a non-emergency repair via myonline will be entered into a free prize draw to win a tablet* *Terms and conditions apply, visit our website for details

Handy to know: You will need your Account Payment Reference or Tenancy Reference number to register, as well as a valid email address!

5

DIGITAL JOURNEY

Our new ASB app

Our Carecall Service offers a range of digital devices that are helping people in Stockport to live more independently. These devices include things such as: mobile epilepsy sensors - that detect seizures and automatically request help - to GPS trackers which can support people living with Dementia to keep doing the things they love, such as going out for a long walk or into town to do some shopping. Without these discreet and easy to use devices, people would be at greater risk of harm and may not be able to remain as independent.

It is Carecall’s intention to further develop its Digital Living offer over the coming year – so watch this space! But for now, if you want to know more about the technology available, go to

www.Carecall24.co.uk for more information and to see their video. We are getting lots of take-up, so please contact our friendly team if you or a family member are interested.

ewest ched our n n u la t s ju s We have d it enable n a , rs e m sto n app for cu pdate us o u d n a rt o haviour you to rep -Social Be ti n A f o ou ts inciden r night. If y o y a d e th f hich any time o ny issues w n a a g in c n e ri an ope are expe port, you c re to t n a , noise you w ch photos a tt a d n a ings – new case ideo record ain v r o s g in rem record even opt to o so. n a c u o y and h to d s if you wis u o m y n o n a to n be able e th l il w m a Our ASB te otes via the app, so en s a g, update c is happenin t a h w w o you kn d to are require and if you t an inciden complete can diary, you in do so with the app.

More information is available on Page 8

Website revamp

We are looking to revamp and update the Stockport Homes website to make sure it does everything you, our customers, need it to do. We would love to have a group of customers involved in the project, so if you are interested in getting involved please email

marketing@stockporthomes.org 6

DIGITAL JOURNEY

Issue 53 | November 2020

We are involved in an exciting project which is running across Greater Manchester deploying over 700 energy efficiency measures. The project, which is partly funded from Europe, will see innovative smart technology helping to control temperatures in the home alongside balancing energy demand on the network. We will install nearly 400 renewable energy heating systems such as Ground and Air Source Heat Pumps as part of this European Regional Development funded project. – Paired with home sensors, it will allow smart control and monitoring of these new heating systems to achieve both customers heating efficiency as well as energy grid balancing and management.

We hope that by Spring next year you will be able to ask your Alexa to do a range of things for you, related to your tenancy. This could include asking her for your rent balance, reporting a repair for you or making contact with a member of our team – all by voice activation. We also intend to pilot using Alexa devices in our Older Person’s living offer, to improve access to support and to make daily living tasks a little easier!

For more information contact the Energy Team on 0161 218 1838.

Have your say in our new

We can help you get on the internet for the first time or learn how to do more things online.

Through the DigiKnow helpline you can borrow devices and data, get free telephone support from community Digital Champions and access online group classes with other learners from Stockport.

Call the DigiKnow helpline on

07537 127095 to find out more.

Facebook Group

We have just launched a new Facebook Group called DigiChat. This group gives you, our customers, a place to discuss all things ‘digital’ – including information and advice about doing things online, your favourite digital services, local access to free Wi-fi and computers, top apps, ideas for new digital services for Stockport Homes. You will also get the chance to trial our new digital services before anyone else!

Interested?

Visit stockporthomes/digichat to join.

7

New Smartphone App to replace Incident Diaries

Many neighbour problems can be sorted out by talking calmly with the other person, but action can be taken to assist you if this approach fails or if someone’s behaviour is extremely anti-social and/ or serious. However, we can only help you if we know in detail what is going on.

Previously your ASB Officer would give you an “Incident Diary” to complete as incidents occur, but many customers found this process time consuming and frustrating and felt that it needed to become simpler.

We listened to your feedback and we now have an App (which you can download on to your smartphone) called “ReMOTE Reporting” which enables complainants in existing cases, to log incidents as they occur direct from their Smartphone.

The App allows customers to log written details of what’s been happening as well as uploading photos, videos and sound recordings. This evidence is then sent direct to our case management system and notifies the ASB officer that incidents have occurred. The App even allows the Case Officer to send messages directly back to you thus improving communication!!

Customers can continue to report new cases of ASB in the same way as before either by visiting stockporthomes/anti-social-behaviour/, by emailing asbteam@stockporthomes.org or by phoning 0161 217 6016 but customers who currently have an open case with the team, can contact the ASB Team who will give you details of how to register the App to your device.

Covid Breaches

We are committed to working together with partner agencies and the community to do all that we possibly can to ensure the Covid restrictions are complied with and people are supported to feel safe.

Remember to follow the guidelines which include regular handwashing, wearing face coverings in shops and on public transport and not mixing with other households in any setting.

We have received a few reports of households breaching current restrictions.

One property continuously decided to keep breaking the restrictions so legal action will now be taken against this Stockport Homes Tenant.

We will continue to work hard to keep Stockport a safe place to live and work and will take appropriate and proportionate action in cases where reckless breaches of the current restrictions take place.

If you would like further information regarding the guidelines set by the government, please visit our website.

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Issue 53 | November 2020

• Continue to keep deadheading any late flowers you have such as dahlias, asters and roses, etc, which will extend the flowering season and give them one last bloom.

• Autumn is a great time to plant or move deciduous trees, shrubs and even hedges if they are still in leaf, as they have finished growing for the season, but the soil is still warm.

• Don’t forget your lawn at this time of year. It’s a good time to rake out and remove the dead moss and debris accumulated during the year and fertilize with a nitrogen rich feed. You can still apply seed to cover any sparse or bare areas.

This should encourage your lawn to grow thicker and greener next spring.

If you have any gardening questions or need advice regarding your own garden give our Greenspace Team a call on 0161 218 1676 or email greenspaceservice@stockporthomes.org

The Community Centres have been accredited with the “We`re Good to Go“ industry standard mark, which means our Community Centres are Covid safe. We are committed to providing a safe, enjoyable environment for you.

We continue to work with the Council and partners in supporting services to operate from centres such as the local library and Credit Union at First House and the two Local Pantries in Brinnington and Woodley.

The team will continue to keep in touch with all users, sharing advice and updates, supporting the rescheduling of bookings and maximising all opportunities to provide hire space to any new and existing users.

For any enquiries or to book a room call 0161 474 2222, email venues@stockporthomes.org or visit stockporthomes.communitybookings.co.uk

9

Between 23rd and 27th November we will be hosting our Annual Customer Safety Week!

During this week, we will be sharing lots of information, advice, hints and tips in relation to asbestos, water hygiene, gas, electrical and fire safety in the home.

There will be regular updates on the Stockport Homes website, Facebook and Twitter pages.

Each day between 10am and 12pm we will also be holding a live Facebook chat.

Visit the Stockport Homes Facebook page during these times to ask any questions you may have about safety in your home and a member of our Customer Safety Team will be on hand to reply. Everyone that posts a question will be entered in a prize draw to win a £75 Love to Shop voucher.

Virtual Customer STAR Awards 2020 Winners Every year we celebrate the shining customer stars in our community. Our Annual Customer STAR Awards were celebrated virtually this year in the beginning of November.

We received nearly 60 individual nominations. Our individual stars received £100 Amazon vouchers alongside their trophies and the groups received £150 vouchers and trophies.

Please see the full list of winners below and to view the online awards video on our YouTube channel, please head to www.youtube.com/StockportHomes/

Thank you to anyone who voted and congratulations to everyone who was nominated and to our wonderful winners!

Good Neighbour Award Michelle Fletcher

ard Best Volunteer Aw n Wendy Edgerto

Best Young Person Chloe Day

Award

Aged under 25

Best Online Group Award Yaran Northwest CIC

Young People activities During the summer and October half term, we worked in partnership with a variety of partners and local community groups to deliver outdoor multi-sports which saw over 500 young people attend. We also delivered activity packs and nearly 800 food bags to families across the borough.

Over 1,000 activity packs funded by Stockport Homes, Life Leisure and Brinnington Big Local were distributed to families and online craft ideas were posted on social media.

For more information on young people’s projects please contact the Customer and Community Engagement Team at Stockport Homes on 0161 218 1091 or email

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Best Newcomer Group Award The Cherry Tree Project

Award Best Online Group Beavers Bredbury & Woodley

d

Highly Commende

Your Local Pantries are community food clubs based in your local area, offering affordable food to members for just £3.50!

Members can choose 10 items of food, from a range of fresh fruit and veg, fresh meat and tinned goods.

We have memberships available across all 5 pantries in Stockport so if you’re interested in joining, please sign up here: your-local-pantry.force. com/s/member-sign-up and one of the pantry team will be in touch if accepted. *Opening times correct at time of going to print

Here are the 5 pantries opening times* Woodley Pantry (Woodley) Tuesdays 3.30 – 5.30pm Wednesdays 10 – 12pm

(cash office is in the centre open for the duration of the pantry opening times)

Penny Lane Pantry (Lancashire Hill) Tuesdays 3.30 – 5pm

(cash office is in Stonemill Terrace open Tuesdays 3.30 – 4.30pm)

Wednesdays 10 – 11.30am

(cash office is in Stonemill Terrace open Wednesdays 10 – 11am)

Mottram Street Pantry (Town Centre) Thursdays 3.30 – 5.30pm Fridays 10 – 11.30am

(Cash office is in lounge area of Mottram Street open for the duration of the pantry opening times)

Pantry at Number 5 (Bridgehall) Thursdays 3.30 – 5.30pm Fridays 10 – 12pm

(cash office is in the pantry and open for the duration of the pantry opening times)

Brinnington Pantry (Brinnington) Thursdays 3.30 – 5.30pm Fridays 10 – 12pm

(cash office is in the centre open for the duration of the pantry opening times)

Could your community group or organisation use the Community Fund to bring benefits to your community in Stockport?

Funding is available to community groups, Community Interest Companies, and small charities. You can apply for up to £1,000 in funding from the SHG Community Fund.

Our revised eligibility criteria make the SHG Community Fund easier to access. An applicant can now have two applications granted in any 12-month period if the project is different to the previous one.

Funding can cover a wide range of goods and services, including training, equipment and transport costs.

For more information, including the eligibility criteria and to make an application go to www.stockporthomes.org/ community-fund or call Customer Engagement and Inclusion Team on 0161 218 1091 or email community.fund@stockporthomes.org The next deadline for applications is Friday 8th January 2021.

11

Meet with your Neighbourhood Housing Officer

Meet Chris

Our new Youth Divisionary Officer Chris has over 20 years of experience of working with young people as well as working with ex-offenders.

Chris started in the role in August 2020, and he provides support to young people aged 11–25 years who live in a property managed

by Stockport Homes, and who are either involved in or at risk of becoming involved in negative behaviour patterns such as antisocial behaviour or drugs and alcohol misuse. In addition, he offers support and assistance to family members or named carers.

“Through collaborative and partnership working my aim is to assist young people back into work, education or other learning pathways. The support is tailored to meet the needs of vulnerable individuals and groups, some of whom have complex needs. We help young people to achieve their potential. The reward comes when I see young people develop, overcome their obstacles and achieve their goals.”

To find out more, please visit: foundations-stockport/ youth-provision

Our Team of Neighbourhood Housing Officers are available to offer you support with your home and your tenancy. The way current tenancy visits are being completed has been reviewed with initial communication being made with our customers identified as requiring contact, via telephone to complete a ‘tenancy call’. A recent customer survey was very much in support of the new approach feeling it offered more flexibility for customers but knowing that a home visit could also be arranged if required. Our Team are also available to meet with you at the Windmill Coffee Shop in Cornerstone. If you have any questions, or would like to meet with your housing officer either at the office (and have a coffee on us) or at your home please email neighbourhoods@stockporthomes.org or call 0161 217 6016.

Mutual Exchange Are you looking to move home? Did you know that last year more customers moved through mutual exchange than through transferring? Mutual exchange offers a realistic way to upsize, downsize or simply move to a new area. No priority on the transfer list? Not a problem as you don’t need any points to be able to mutually exchange.

A Mutual Exchange is where you swap your home with another council, Stockport Homes or housing association tenant.

1

GET REGISTERED

Complete an online mutual exchange form www.stockporthomes.org/swap-homes

2

GET SEARCHING

Use the interactive Mutual Exchange Finder to find a match interactive.stockport.gov.uk/mutualexchange/

3

GET LIKING

‘Like’ our Homechoice Facebook page to see current Mutual Exchange adverts www.facebook.com/homechoicestockport

4

GET EXPLORING

Register free on HOUSE EXCHANGE (Especially if you want to move outside of Stockport) www.houseexchange.org Once you have found a match or need more information to progress your search, please contact the Mutual Exchange Officers on mutualexchange@Stockporthomes.org or 0161 217 6016 for advice and support to find a Mutual Exchange.

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Issue 53 | November 2020

Financially Affected by Covid?

We understand that this is a difficult time for a lot of people, and you may be worried about paying your rent and bills. If you are worried, talk to a member of the Customer Finance team and they will be able to offer you support and advice.

As the eviction ban comes to an end we are committed to working even more closely with you now to fully understand your individual circumstances, provide specialist advice and support to maximise your income, and if you do fall into arrears because of the situation you find yourself in we will work with you to put in place realistic and affordable future payment arrangements.

We do not want to take legal action and will only do so as a very last resort so we urge you to speak to us as soon as possible about any financial problems you are having; please don’t bury your head we are here to help you and can only do this if you talk to us about what’s going on.

You can contact us by calling 0161 217 6016, option 3 Monday-Friday 8.30am until 5pm. You can also email rents@ stockporthomes.org or chat to us online by accessing the link on the ‘My Home’ page on our website.

Self-isolating?

Loss of income due to Covid? Behind with your rent or council tax?

Stockport Council will pay a £500 one off payment to those on low incomes who have been told to self-isolate by NHS Test and Trace.

Stockport council have a number of schemes in place to support residents in Stockport that have been affected financially by Covid; if you have experienced a reduction in your income, got behind with your bills and need support to get back on your feet these schemes may be able to help you to do this. Contact the team to get advice on what’s available and support with accessing this by calling 0161 217 6016, option 3.

More information is available on the Coronavirus page of the council’s website

stockport.gov.uk

13

Universal Offer Carecall were proud to launch their 24/7 service at the start of the year, and since then they have welcomed more than 900 new customers onto the service, meaning they now support more than 4600 Stockport residents to live well at home. This has been a vital lifeline to many, especially during the restrictions introduced to control the COVID-19 virus.

6 free weeks

• The service is available to anyone living in Stockport and comes with free installation, • 6 free weeks and just £6 per week thereafter

and just £6 per week thereafter

• Uncapped access to Carecall’s award winning 24/7 alarm monitoring and falls response service day or night.

Carecall’s technology means that customers have the assurance of help, just the touch of a button away, 24/7 365 days of the year. Why not give our friendly team a call on 0161 218 1655 to discuss this service further to support either yourself, a friend or family member to live more independently in the comfort and safety of their own home.

#YouAreNeverAloneWithCarecall

We have continued to raise money for our Charity of Choice of the year, MQ Mental Health.

Carecall have organised many events including cake sales, raffles, ice-cream making, nail art and even a Tik Tok video! The team alone have raised nearly £500 for this very worthy cause with plans for more fundraising to follow!

Staff also took part in the virtual Greater Manchester 10K and half marathon, and up hill distance challenge. An online sweet shop called ‘Something Sweet’ was also set up by a staff member’s child to raise money for the Charity.

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Issue 53 | November 2020

Employment Success Story Our Employment Team continue to support people in Stockport during Covid, providing a bespoke employment service that guides individuals to find the employment role that is right for them.

One of the customers helped recently by the team is Carolyn Moston, Carolyn has had a tough year; unfortunately losing her job, not once, but twice due to Covid-19. Luckily our Employment Support Manager, Amanda Ward met Carolyn through BBC Radio Manchester’s ‘£10 Million Job Hunt’. Carolyn shares how this happened:

“

I first lost my job in the beginning of February and my mum passed away a few weeks later, so it felt like my world ended. Luckily, I managed to get a job straight away in hospitality, but after the lockdown, that job wasn’t viable anymore and in August I was made redundant. Since then I have been struggling to get myself back out there, but BBC put me in contact with Amanda at Stockport Homes and rest is history!”

The Employment Officer has been supporting Carolyn in her job search since August. In less than two months this resulted in an interview that was successful, and Carolyn is soon starting her new career in customer services.

“

Maria has been amazing with our regular 1:1 sessions. Having that person who I can call for advice and support or to chat to, and sometimes cry to. I haven’t been very happy in the last few months but this whole process has definitely boosted my confidence and my future now looks bright.”

Do you need help in your job search?

Our Employment Coaches provide advice and guidance, and whether you are looking to make a career change, creating a new CV, super charging your job searching, our team is here to help. Please also note that you don’t have to be a Stockport Homes’ resident, the team can help anyone living in Stockport.

Contact the team on employment.support@stockporthomes.org or give them a call on 0161 474 3773 or visit stockporthomes/employment-support/ 15

Training We continue to deliver customer training via online video sessions shared on our website and social media platforms. The videos focus on a wide variety of topics including Employment, Health and Wellbeing and Community Engagement with over 2200 views so far. Please visit stockporthomes/onlinelearningandsupport to view all.

We will continue to create new training videos for those customers looking to increase their learning online.

To keep up-to-date with all our training opportunities, visit our website or follow us on social media. For more information, please call the employment and training team on 0161 474 2862 or by email customer.training@stockporthomes.org

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Issue 53 | November 2020

Motiv8

Concierge

Our Concierge service works around the clock 24/7 365 days a year in order to ensure the safety and security of all customers living in our multi-storey blocks. As well as monitoring CCTV, we provide the Out of Hours Repairs and door entry service; providing monitoring to lift, fire and sprinkler alarms alerts.

The team has been working in close partnership with our ASB and Caretaking teams as well as Greater Manchester Police and Fire Service in order to tackle some serious anti-social behaviour, maximising safety for all of our customers. As a result of obtaining CCTV footage, a significant number of Acceptable Behaviour Contracts, Injunctions and Community Protection Warnings have been secured against perpetrators of ASB.

Flooding Article You may remember that in August 2020 some properties were damaged by flooding. We have been working with Stockport Council to identify what repairs were needed at the properties. However, we decided to go further, and work with a specialist consultant to produce an in-depth flooding assessment for these properties, which could also be used for other housing stock.

Customer Safety remains a top priority for us and we have worked with a specialist to repair the damage, but also put measures into place to avoid any further flooding, like upgrading front doors and seals, installing underfloor pumps and even adding self-activating flood barriers at one property.

Staff are now able to manage any potential risk and mitigate flooding from occurring in the future by monitoring weather alerts and maintaining assets to prevent flooding happening.

If you have any concerns about your property contact Stockport Council on 0161 217 6111.

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“I was scrambled eggs before, and you have helped to put me together” Miss K’s story in temporary accommodation

Georgia, a project worker in temporary accommodation in Offerton, tells the story of Miss K, a young woman who became homeless after relationships had broken down with family: “When I first met K, she felt like she had failed in life with no self-confidence or self-belief. I helped her to show that her identity is not defined by her homelessness and she is a creative and talented young woman. I referred her to the mental health team to access counselling. K was keen to study so I helped her to register to college. Together we worked to build a routine and ensured she was up and ready for college. Our money advice team helped her with her universal credit claim and to receive housing benefits whilst she was studying.”

The wonderful news is that K has now moved into her own tenancy and we will continue to support her throughout her tenancy. On moving out of temporary accommodation this young person wrote a thank you card, thanking the staff for their work and support: “You saved my life, I literally don’t know what I would have done without you. I’m so glad I got to meet you, I’ve met you in a hard time, but you still made my colours shine and I would go through it all again just to have met you. I was scrambled eggs before, and you have helped to put me back together”.

In TA we are incredibly proud of this young person and know she has a bright future ahead of her and we are very lucky to have been able to support her.”

#homelessnessdoesnotdefineyou

Well-being activities in Temporary Accommodation

The Temporary Accommodation Team have been organising activities to help with mental and physical wellbeing. Some of the activities include: gardening, arts and crafts, coffee mornings, baking and cooking classes, Street fit personal-trainer sessions, English and maths classes, pampering sessions, boxing, Homeless for Haircuts, meditation sessions, yoga and film nights.

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Issue 53 | November 2020

Stockport Homes

Customer Scrutiny Panel The Customer Scrutiny Panel play a vital role in ensuring customer are at the heart of everything.

We do this by: • Providing a way for customers to influence Stockport Homes priorities, housing policies and procedures; • Recommending further improvements to services based on a customers perspective; • Holding Stockport Homes to account, for the services delivered.

In September, we were pleased to be joined by Craig Stockton and Derek Morgan who were appointed after demonstrating their passion for Stockport Homes and the services which are delivered to customers. The Panel meets every fortnight and is supported by staff and an external mentor through the whole process.

Every year, the group aim to complete two reviews and this was achieved in 2019/20.

Our last review covered the Greenspace Service, which manages the maintenance of Stockport Homes controlled green spaces across the Borough, such as grass, shrubs and bushes. It looked at: • How Stockport Homes let customers know what the service would provide (the specification) and when changes were made • In what ways could customers get involved with shaping the monitoring the service • How Stockport Homes collected customer satisfaction and how it was used • How the quality of service was monitored.

The group made a number of recommendations about how aspects of the Greenspace Service could be improved, such as how the service communicates and involves customers in its work, and how it goes about undertaking surveys with customers.

If you are interested in finding out more about the Customer Scrutiny Panel and how to get involved, please visit stockporthomes.org/customer-scrutiny-panel.

If you’ve got any ideas about areas we should look at, you can send those to us via the online form.

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Estate walkabouts

November

Our Neighbourhood Housing Officers will be walking your estates on the below dates to check your communities are safe and tidy, if you are aware of anything please make our Housing Officers aware before the scheduled date by calling them.

If you are planning on attending the walkabouts, please stay alert and stick to the Governments social distancing guidelines.

Date

Time

Meeting Point

Estate

Housing Officer

23/11/20

10:00am

Junction of Lapwing lane and Matley Green

Brinnington

Wayne Hurst

24/11/20

10:30am

Outside 10 Brindale Road

Brinnington

Dee Ellis

23/11/20

Offerton

10:00am

Outside Adswood Community Centre

30/11/20

10:00am

Opposite the school on Abingdon Rd/Ambleside Rd Reddish

26/11/20

2:30pm

Corner of Swythamley Road and Walnut Tree Road

Adswood

Cheadle Heath

03/12/20

10:30am

12 Woodstock Road

08/12/20

10:00am

Corner of Somerford Road and Thornley Lane South North Reddish

08/12/20

December

Corner of Stainmoor Court and Alfreton Road

26/11/20

03/12/20

10:00am 10:00am

Woodley

Car park at Shawcross Street

Higher Hillgate

On the corner of York Close

Cheadle Hulme

Bethany Milligan Natalie James Paul Spencer Amy Vickers

Jackie Heapy

Lisa Hayhurst Simone Nash

Paige Bradley

10/12/20

10:30am

Outside Cavalier Apartments, Heaviley

Charles Street Est.

Katie Bryant

14/12/20

10:00am

At noticeboard outside 2 Woodhall Crescent

South Reddish

Amy Vickers

11/12/20 16/12/20 17/12/20 17/12/20

10:00am 1:00pm

10:30am 10:00am

Outside 1 Hillside Grove

Near drying area at the side of 1 Peel Court Outside 2 Rutland Crescent

Junction of Lapwing lane and Matley Green

Marple Bridge Heaviley

Brinnington Brinnington

Claire Richardson Nichola Halford Dee Ellis

Wayne Hurst

18/12/20

10:00am

Outside Wheatcroft flats

Davenoport

Natalie James

18/12/20

10:00am

Corner of Hardberry Place and Half Moon Lane

Offerton

Bethany Milligan

18/12/20

2:30pm

Carpark at Northgate Road

Cheadle Heath

Paul Spencer

12/01/21

10:00am

At the corner of Ruskin Road

North Reddish

Simone Nash

15/01/21

10:00am

In the car park at Catherine Street

Hazel Grove

Claire Richardson

14/01/21 18/01/21

January

10:00am

10:00am 10:00am

Corner of Hastings Close and Chorlton Grove Corner of Cabot Place

Offerton

South Reddish

Lisa Hayhurst Amy Vickers

19/01/21

10:30am

Outside 6-20 Chedlee Drive

Cheadle Hulme

Rachael Lunt

21/01/21

10:00am

At the corner of Russell Gardens

Heaton Norris

Nichola Halford

19/01/21 21/01/21 25/01/21 25/01/21 28/01/21 29/01/21

10:30am 10:30am 10:00am 10:00am 10:00am 2:30pm

Outside 2 Dorset Avenue

Corner of Reeman Close, Oldham Drive Estate Junction of Lapwing Lane and Matley Green Offerton Community Centre Car Park

Outside Adswood Community Centre

Outside the Pantry Shop, Siddington Avenue

Brinnington Woodley

Brinnington Offerton

Adswood

Bridgehall

Dee Ellis

Jackie Heapy Wayne Hurst

Beth Milligan Natalie James Paul Spencer

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For more information, please contact Phil Rhodes: on telephone 0161 474 2860 text 07891 949 399, email phil.rhodes@stockporthomes.org

s a m t s i r h C pening Times O

Our Christmas opening times, along with our emergency numbers, will be available on our website and shared on our social media channels from the end of November