LeadershipLessons fromChick-fil-A
Thankyouforbeingheretoday!
BrianKelschTheologyTeacherBishopEngland
bkelsch@behs.com
Aboutme
● FranciscanUniversityofSteubenville,PhilosophyandTheology
● MiddleSchoolYouthMinisterinHouston,TX
○ Firstnightwehad3006th-8thgradersthere
○ Secondyearwestartedteachingprayer;wedroppedto200 6th-8thgraders
○ Thirdyearwehadover4006th-8thgraderscomingeachweek learninghowtopray
● SimpleProfessedReligiousfor6years
● 5yearsemployedatChick-fil-AinMountPleasant
● 4yearsasManager
Sowhatarewetryingtodotoday?
1. FindoutabouttheHeartof Leadership
2. SelfevaluateourLeadership
3. Talkabouthowtoexecutea vision.
Whatisaleader?
● Aleaderissomeonewholeadshimselforherselffirst,thenleadsa teamofpeople
● Leadershipstartswithpersonaldevelopment-theHEARTof leadership
○ H:Hungerforwisdom
○ E:Expectthebest
○ A:Acceptresponsibility
○ R:Respondwithcourage
○ T:Thinkothersfirst
HungerforWisdom
● Wisdominformsourdecisions,leaderssucceedorfailbasedon theirdecisions
○ People-hiringandfiring
○ Strategy-testingandvisionplanning
○ Financial-thisprobablykeepsusupatnight
● Beopentoinput,newideas,contrarianopinionsandviews
● Thinkofthequestforwisdomasahungerthatwillneverbe satisfied
Expectthebest
● Seethewaytheworldshouldbeandbegintomakeitso
● Youdon’talwayshitthegoal,sodon’tlivewithyourheadinthe sand
● Beadealerofhope
● Trustbutverify
● Beathermostatnotathermometer
● Thisisnotaboutalwaysbeingright
○ Itisaboutbelievinginyourleadershipandtheteam
○ Knowyourpeopleandknowtheirplaceonthechessboard
Acceptresponsibility
● Theworldneedsbetterleaders
● Acceptingresponsibilityisasignofownership
○ Youwantyourteamtoowntheirfutureandexperience
○ Youwantyourteamtohaveconfidence
● Don’tblameothers,takeactionforoutcomes
● Ownershipofactionsleadsto
○ Changingengagementoflevelwithintheteam
○ Increasingthebuy-in
○ Changingthewaypeoplework
Respondwithcourage
● Withlessstressanddiscomfortyoucanteachandcorrectmore
● Itishardtostartthesemeetings,butyouwillnotice
○ Moreroutine
○ Lessstress
○ Lessdiscomfort
○ Easiertocorrectbehavior
● Leadersdon’twaittheyinitiate
○ Articulatethevisionforthefuture
○ Buildrelationships(especiallywithchallengingpeople)
○ Challengepeopletogrow
○ Mendbrokenrelationships
○ Confrontdifficultproblems
○ Makehardorunpopulardecisions
Thinkofothersfirst
● Theservantleaderconstantlyworkstohelpotherswin.
● Whenleadersserve,leadersearntrust
○ Seeandshapethefuture
○ Engageanddevelopothers
○ Reinventcontinuously
○ Valuerelationshipsandresults
○ Embodythevalues
● Servantdoesn’tmean“doeverything”
● Itmeans,knowyourpeopleandhowtohelpthemwin
HEART-check
A B C D F
Hungerfor Wisdom Youreada book/podcast/talk /audiobookand talkedaboutit
ExpecttheBest Myteamhelps setthetoneand thereishopefor thefutureinmy school
Accept Responsibility MyteamandI ownthestudent experience,good orbad.We celebrateor apologize accordingly
Whatwasthe lastbookyou read?
Myteamhelps setthetoneOR thereishopefor thefutureinmy school
Myteamhas shortlived ownership,but thereis somethingthere
It'sbeenawhile sinceIreada book
Itrustmyteam todotheirwork, butIhardly followup
Thereislittle buy-infromthe team,thereisa lotof“forced familyfun”
Ihaven’treada bookinthepast 52weeks
Iunderstandthe toneofmy building
Ithinksaying “sorry”isasign ofweakness
Isitinthisseat,I don’tneedto continue
I’mnotsure what’s happeninginmy building
Ideflectblame, andIaccept praise.
HEART-check
A B C D F
Respondwith Courage Iknowmystaff andtheyarenot afraidtocometo mewithhard things,Icanhave difficult conversations becausemyteam trustme
ThinkOthers First Myteamknows howto“serve”
Istarthard conversations with,“you’renot fired…”,“thisis goingtobehard tohear…”or someotherlead in
Ilivemostofthe aspectsof “service”
Idon’tknowhow tostartthese conversations,I wanttodothis butIjustdon’t knowhow.
Wedon’tknow whatawinlooks likeinmy building
Isavehard conversations forcontract renewals
Iavoidthe peoplethatI don’twantto talkto.
Idomostofthe workinthe building.
Icouldn’ttellyou theschool values,thestaff changesso muchIcan’t keepup.
4DX-bySeanCovey(7HabitsAuthor)
● FocusontheWildlyImportantGoal(WIG)
○ Ifeverythingisimportant,thennothingisimportant
○ YourclassroomWIGsupportsyourschoolWIGwhich supportsthedioceseWIG,andsoon.
○ WIGsarephrased“fromXtoYbyWhen”
● ActonLeadMeasures
○ Lagmeasuresareafterthefact
○ Leadmeasuresinfluencelag
○ Controlthecontrollables
4DX-bySeanCoveypt2
● Keepacompellingscoreboard
○ Simple
○ Easytoread
○ Doestheteamknowtheyarewinningataglance?
● CreateaCadenceofAccountability
○ YourteammeetingshouldbecenteredaroundtheWIG
○ GettingstuckinthedailycannottakeawayfromtheWIG
○ Report,Reviewthescoreboard,Plan
PersonalPracticalApplication
● Startleadingyourself
○ Don’tfigureouthowtoleadateamyet,leadyourself
○ Ifyoucanleadyou,thenyoucanleadthem
● YoucanNOTsitinyourclassroomorofficeallday,youwillneverseeyourteam
○ Spendtimewithyourteam
○ Starteachconversationwiththevisionandmission
○ Endeachconversationwiththevisionandmission
○ Ifyougettiredofsayingthevisionandmission,youarehalfwaythere
● Trustyourteam
○ Ifsomeonecandoit80%aswellasyou,thentrustthemtodoit
○ Thelast20%ismostlyyour“personalpreference”soLETITGO
● Getheadsuptime
Myleadershipplaylist
● AndyStanley
○ Self-LeadLeadershippt1(https://andystanley.com/podcast/march-2022-from-the-vault-self-leadership-part-1/)
○ Self-LeadLeadershippt2https://andystanley.com/podcast/april-2022-from-the-vault-self-leadership-part-2/
○ TrustvsSuspicionhttps://andystanley.com/podcast/trust-vs-suspicion/
● CraigGrochell
○ Sixtypesofleaderspt1https://www.life.church/leadershippodcast/six-types-of-leaders-part-1/
○ Sixtypesofleaderspt2https://www.life.church/leadershippodcast/six-types-of-leaders-part-2/
○ Creatingavaluedrivenculturept1https://www.life.church/leadershippodcast/creating-a-value-driven-culture-part-1/
○ Creatingavaluedrivenculturept2https://www.life.church/leadershippodcast/creating-a-value-driven-culture-part-2/
○ Theforbiddenphrase*https://www.life.church/leadershippodcast/the-forbidden-phrase/
● MarkMiller
○ TheSecrethttps://www.markmillerleadership.com/product/the-secret-what-great-leaders-know-and-do
○ TheHeartofLeadership https://www.markmillerleadership.com/product/the-heart-of-leadership-becoming-a-leader-people-want-to-follow
○ ChessnotCheckers* https://www.markmillerleadership.com/product/chess-not-checkers-elevate-your-leadership-game-hardcover-book
○ WintheHeart https://www.markmillerleadership.com/product/win-the-heart-how-to-create-a-culture-of-full-engagement-hardcover-book
● SimonSinek
○ StartwithWhyhttps://simonsinek.com/books/start-with-why/
● PatrickLencioni
○ TheMotivehttps://www.tablegroup.com/product/themotive/
○ TheAdvantagehttps://www.tablegroup.com/product/the-advantage/
○ DeathByMeeting*https://www.tablegroup.com/product/dbm/