An introduction to the beverage program toolkit and available resources.
Program Tools & Educational Resources Page 08
Introduction
Page 04
Brand Identity Page 38
Beverages Page 13
Environment & Ambiance Page 46
Implementation
Checklist Page 51
Best Practices Page 55
OS&E Guide Page 68
FAQs Page 76
Welcome to the Hilton Full Service Beverage Program, designed exclusively for Full Service hotels.
Our bars serve as the cornerstone of the social scene within our hotels, and we recognize a thoughtfully curated beverage program is a fundamental element in enhancing the overall guest experience.
The Full Service Beverage Program is built for full service hotel brands that are required to provide a full-service beverage experience on property. The program aims to equip hotels with the necessary tools and resources to establish and maintain a distinctive cocktail, wine, and beer program. The comprehensive program offers select beer, wine, and cocktail recipes, brand identity and menu templates, educational resources, and operational guidance, in an easy-to-execute, turnkey model.
*Property covers tax & shipping.
Hilton and DoubleTree by Hilton (United States only)
Hotel Bars
And why activations matter...
Many hotels offer a beverage experience because they must – but it is not always intuitive how to facilitate a positive bar experience for their guests . A great hotel bar involves a combination of factors, including quality customer service, a thoughtfully designed space, a carefully curated beverage menu, and effective marketing.
As a baseline, a hotel bar should have:
• An understanding of your target audience
• A welcoming atmosphere
• A diverse menu with thoughtfully curated selections inspired by local flavors
BevCalc - a proprietary software custom-made for costing and recipe curation is a key component of the Full Service Beverage Program. Through this platform, users can automatically populate any of our signature cocktails, input unique recipes specific to each property (each property has their own login), and find out what their menu costing should look like based on local pricing and vendor partnerships. For recipes, they can be individually printed, or you can view all recipes being used on property. This is one of the many great reasons your property’s next food and beverage program can be efficiently streamlined.
Benefits
The BevCalc platform offers hotels a valuable advantage with its beverage costing tools, automated recipe uploads, and mobilefriendly design—all provided at no extra cost with program participation.
Educational Resources
The development and care of our Team Members is what makes Hilton such a great company. Explore the training resources below, especially for our global food & beverage teams. For Hilton Team Members of our managed hotels, please refer to your regional portals for additional training resources.
Hilton University & Job Skills Hub
As our centralized training platforms, the Job Skills Hub and Hilton University provide access to the most important skill and brand training courses. Here you will find Training Checklists and additional resources to enable hotels to onboard, upskill and multi-skill Team Members.
Hilton University enables you to launch content directly from your desktop or mobile device as well as register for instructor-led classes held around the world.
To access the most up-to-date learning and development resources, please click the link below.
Find out more
An introduction to cockail making, alongside a handpicked list of necessary ingredients for bespoke cocktails and premium beers and wines.
Program Tools & Educational Resources Page 08
Beverages Page 13
Brand Identity Page 38
Environment & Ambiance Page 46
Implementation Checklist Page 51 Best Practices Page 55
OS&E Guide Page 68
Introduction Page 04
FAQs Page 76
Beverages Introduction
In this section, you will find our curated list of cocktails for the program, organized by spirit category. In addition, spirits, beer, wine, and additional ingredients are listed for your convenience.
Cocktail Selection:
Must feature a minimum of eight (8) Signature Cocktails from the cocktail library in BevCalc in adherence with the program and minimums respective to applicable Brand Standard
Must feature a minimum of three (3) Zero Proof Cocktails from the cocktail library in BevCalc in adherence with the program and minimums respective to applicable Brand Standard
Cocktail Recipes
Continued...
Experiment with presentation styles to add visual appeal. Unique glassware, creative garnishes, and aesthetically pleasing arrangements can enhance the overall drinking experience. A visually enticing menu can pique customers’ curiosity and encourage them to explore different options. Moreover, think about the strength of the drinks. Offer choices with varying alcohol content to accommodate those who prefer lighter or stronger beverages. This way, customers can tailor their drink selection based on their mood or tolerance.
Regularly assess and update your cocktail menu to reflect seasonal ingredients, current trends, and customer feedback. This not only keeps your offerings fresh but also demonstrates a commitment to providing an evolving and exciting experience for your patrons. In essence, a balanced cocktail menu is a curated selection that goes beyond just mixing ingredients – it’s about blending tradition and innovation, catering to diverse tastes, and continually adapting to keep customers engaged.
Cocktail List
Recipes will be available upon enrollment in the program.
Lyre’s Dry London Spirit, Pineapple Juice, Ginger Ale, Orange
Cherry Gin Blossom
Lyre’s London Dry Spirit, Agave Nectar, Lemon Juice, Tart Cherry Juice
Strawberry Daydream
Lyre’s London Dry Spirit, Ruby Red Grapefruit
Juice, Monin Strawberry Syrup, Egg White
Spirits
Program Overview
Must feature selected spirits in adherence to the program and minimums respective to applicable Brand Standard
Spirit
Tequila Blanco
Brand
Casamigos Blanco
Don Julio Blanco
Patron Silver
Tres Generaciones Plata
Tequila Reposado
Casamigos Reposado
Espolon Reposado
Patron Reposado
Tequila Añejo
Don Julio Añejo
Patron Añejo
Mezcal
Casamigos Joven
Del Maguey “Vida” Clasico
Del Maguey “Vida” Puebla
Montelobos “Espadín”
Supplier Diageo Diageo
Bacardi Suntory Diageo Campari
Bacardi Diageo Bacardi Diageo Pernod Ricard
Pernod Ricard Campari
Gin & Vodka
Gin
Vodka
Brand
Aviation
Bombay Sapphire
Monkey 47
Roku
Sipsmith
Tanqueray
Grey Goose
Ketel One
Tito’s
Wheatley
Flavored Vodka
Absolut Citron
Absolut Vanilla
Grey Goose “Le Citron”
Supplier
Diageo
Bacardi
Pernod Ricard
Suntory
Suntory
Diageo
Bacardi
Diageo
Fifth Generation
Sazerac
Pernod Ricard
Pernod Ricard
Bacardi
Rum & Cognac
Brand
Rum
Appleton Estate 8 Year
Bacardi Añejo Cuatro
Bacardi Reserva Ocho
Bacardi Superior
Banks Five Island
Captain Morgan Original Spiced
Pusser’s
Cognac
Courvoisier VS Hennessy VS Rémy Martin 1738
Courvoisier VSOP
D’USSE VSOP
Martell “Blue Swift” VSOP
Supplier
Campari
Bacardi
Bacardi
Bacardi
Bacardi
Diageo
Shaw Ross
Campari
Moët Hennessy
Rémy Cointreau
Campari
Bacardi
Pernod Ricard
Whisk(e)y
Brand
Blended Scotch
Chivas Regal 12 Year
Dewar’s White Label
Johnnie Walker Black Label
Single Malt Scotch Bourbon
Glenlivet 12 Year
Laphroaig 10 Year
Macallan 12 Year
Bulliet
Basil Hayden
Jefferson’s Reserve
Knob Creek
Maker’s Mark
Rabbit Hole Heigold
Russell’s Reserve 10 Year
Woodford Reserve
Bulliet
Knob Creek
Rabbit Hole Boxergrail
Russell’s Reserve 6 Year
Jack Daniel’s Tennessee
Jameson Irish
Toki Japanese
Crown Royal Canadian
Supplier
Pernod Ricard
Bacardi
Diageo
Pernod Ricard
Suntory
Erdington
Diageo
Suntory
Pernod Ricard
Suntory
Suntory
Pernod Ricard
Campari
Brown-Forman
Diageo
Suntory
Pernod Ricard
Campari
Brown-Forman
Pernod Ricard
Suntory
Diageo
Liqueurs & Fortified Wine
Spirit
Cordials, Liqueurs, etc.
Brand
Aperol
Bailey’s Irish Cream
Campari
Cointreau
Cynar
Disaronno Originale
Grand Marnier
Kahula
St. Germain
Vermouth
Martini & Rossi Dry
Martini & Rossi Sweet
Supplier
Campari
Diageo
Campari
Rémy Cointreau
Campari
Disaronno
Campari
Pernod Ricard
Bacardi
Bacardi
Bacardi
Beer
Program Overview
Must feature selected beers – draft and package – in adherence to the program and minimums respective to applicable Brand Standard
Draft Beer
Beer selections in the hotel bar should align to the number of tap lines. Hotels with more than five taps are to select beers for taps six and beyond at their own discretion.
Number of Taps
Brand Requirements
Michelob Ultra
Michelob Ultra
Michelob Ultra
Michelob Ultra
Sam Adams Seasonal
Michelob Ultra
Sam Adams Seasonal
Michelob Ultra
Sam Adams Seasonal
Modelo Especial
Modelo Especial
Modelo Especial
Modelo Especial
Kona Big Wave Modelo Especial
Kona Big Wave
Package
Beer (and Seltzer)
Brand
Blue Moon
Bud Light
Miller Lite
Sam Adams Seasonal
Corona Extra
Guinness
Heineken or Heineken Silver
Sapporo
Stella Artois
Craft Seltzer
Non-Alcoholic
New Belgium Voodoo Ranger IPA
Sierra Nevada Hazy Little Thing IPA
High Noon (Any Flavor)
Heineken 0.0
Supplier
Molson Coors
Anheuser-Busch
Molson Coors
Boston Beer Company
Constellation Brands
Diageo
Heineken USA
Sapporo USA
Anheuser-Busch
Lion USA
Sierra Nevada
Gallo
Heineken USA
Wine
Program Overview
Must feature selected wines by the glass in adherence to the program and minimums respective to applicable Brand Standard
Wine by the Glass
Supplier
Avissi Prosecco
Bieler Pere et Fils “La Sabine”
J. Hofstatter Pinot Grigio
Matanzas Creek Sauvignon Blanc
Cambria “Katherine’s Vineyard” Chardonnay
Castello d’Alba White Blend
Talbot “Kali Hart” Pinot Noir
E. Guigal Cote du Rhone Rouge
Marietta “OVR” Red
Collusion Cabernet Sauvignon
MS Walker
Jackson Family Wines
Jackson Family Wines
MS Walker Gallo
Trinchero Wine Estates
Trinchero Wine Estates
Vintus
Vintus
Grounded Wine Co.
Other
(Syrups, Bitters, etc.)
Program Overview
Syrups and Sodas
Syrups
Blood Orange Syrup
Monin
Cucumber Syrup
Monin
Frosted Mint Syrup
Monin
Ginger Syrup
Monin
Honey Jasmine Syrup
Monin
Lavender Syrup
Monin
Passionfruit Syrup
Monin
Strawberry Syrup
Monin
Agave Syrup
Maple Syrup
Orgeat
Sodas
Ginger Beer Fever-Tree
Indian Tonic Water Fever-Tree
Sparkling Grapefruit Fever-Tree
Sparkling Lime and Yuzu Fever-Tree
Bitters, Shrubs & Juices
Bitters and Shrubs
Angostura Bitters
Terlato
Barrel-Aged Bitters
Fee Brothers
Bittermens Burlesque
Bitters
Sazerac
Bittermens Hellfire Shrub
Sazerac
Orange Bitters
Regan’s
Peychaud’s Bitters
Sazerac
1821 Lemon-Ginger Tincture
1821 Bitters
Other
Juices
Cranberry Juice
Lemon Juice
Lime Juice
Orange Juice
Pineapple Juice
Tart Cherry Juice
Watermelon Juice
Coconut Water
Orange Blossom Tea
Orange Blossom Water
Once you have determined your selections of cocktails, beer, and wine for your hotel bar, it is important to choose a brand identity template that aligns with your concept.
Program Tools & Educational Resources Page 08
Introduction
Page 04
Brand Identity Page 38
Beverages Page 13
Environment & Ambiance Page 46
Implementation Checklist Page 51 Best Practices Page 55
OS&E Guide Page 68 FAQs Page 76
Properties must adopt the provided menu templates to unlock access to the program. For resources or further assistance, please contact brandfb@hilton.com.
Properties must adopt the provided menu templates to unlock access to the program. For resources or further assistance, please contact brandfb@hilton.com.
Properties must adopt the provided menu templates to unlock access to the program. For resources or further assistance, please contact brandfb@hilton.com.
Properties must adopt the provided menu templates to unlock access to the program. For resources or further assistance, please contact brandfb@hilton.com.
Properties must adopt the provided menu templates to unlock access to the program. For resources or further assistance, please contact brandfb@hilton.com.
Properties must adopt the provided menu templates to unlock access to the program. For resources or further assistance, please contact brandfb@hilton.com.
A review of key elements to consider for a hotel bar’s aesthetic and atmosphere.
Program Tools & Educational Resources Page 08
Introduction Page 04
Brand Identity Page 38
Beverages Page 13
Environment & Ambiance Page 46
Implementation
Checklist Page 51
Best Practices Page 55
OS&E Guide Page 68
FAQs Page 76
Environment & Ambiance
Creating a positive and welcoming environment requires attention to detail, a focus on customer satisfaction, and a commitment to maintaining a pleasant atmosphere. Regularly assess customer feedback on all aspects listed below and adjust accordingly to enhance the overall ambiance of the space.
Friendly & Attentive Staff
Smile & Greet
It is important to emphasize friendly and reliable service in the lobby bar.
Attentiveness
Encourage attentive and responsive service, with staff checking in on customers to ensure their needs are met.
Cleanliness & Organization
Bar Area
Maintain a clean and organizedbar area, including bar tops, glassware, and tools. A tidy appearance enhances the overall atmosphere.
Restrooms
Always maintain restroom cleanliness.
Décor & Theme
Consistent Theme
Ensure that the decor is consistent and adds to the overall atmosphere.
Styling
Incorporate artwork, plants, or other decorative elements to add visual interest.
Signature Cocktails & Specials
Innovative Offerings
A thoughtfully curated menu with seasonal specials and promotions attract and engage guests.
Knowledgeable Staff
Staff can provide recommendations and information about the drinks on the menu.
Environment & Ambiance
Continued...
Lighting
Ambient Lighting
Choose lighting that creates a comfortable and inviting ambiance. Avoid harsh or overly dim lighting and consider using warm tones for a cozy feel.
Accent Lighting
Use accent lighting to highlight specific features or areas, such as the bar or artwork.
Customer Interaction
Engage Customers
Bartenders are encouraged to engage with customers, remembering names and preferences. Personalized service contributes to a welcoming atmosphere.
Community Engagement
Local Events
Participate in or host local events, such as trivia nights, live music, or themed parties, to create a sense of community.
Supportive Causes
Engage in charitable activities or support local causes to foster a positive community image.
Seating
Quality Furniture
Invest in comfortable and well-maintained seating.
Ample Seating
Arrange seating to allow for easy movement and socializing.
Environment & Ambiance
Music
Volume
Play background music at a volume that allows for conversation without straining.
Variety
Low, medium, and high energy selections to be made to reflect the time of day.
Safety Measures
Security
Implement security measures discreetly to ensure the safety of customers. A secure environment contributes to a positive experience.
Mustard Music
Should a property be interested in elevating their music for the guest experience, Hilton often works with Mustard Music to curate a playlist based on a specific concept or theme. There is a sample playlist available upon request, and they have worked not only with a specific outlet, but an entire property to ensure all the spaces have music that blends well together and creates a cohesive experience.
Whether it is the first thing in the morning or the end of a fun evening, the music casually sets the tone for all who are in the space. From genre, volume, and frequency of songs, all factors do play an important part in the guest experience and will ultimately reward a loyal guest for future stays.
Please visit The Lobby to learn more about Music Programming here.
A section on how to ”audit” your existing program and a review on how to implement the program from current state.
• Greet guests with a warm, genuine smile and eye contact.
• Engage with a friendly demeanor to make guests feel welcome and acknowledged.
Know
Be the Expert
• Be knowledgeable about the venue’s offerings, including menu items, specials, and events.
Ownership
Take Pride, Responsibility & Ownership
• Take responsibility for resolving any issues promptly and effectively.
• Ensure timely service at all stages, from greeting guests to delivering orders and closing checks.
• Ensure all staff members can provide accurate information and recommendations to enhance the guest experience.
Assist
Assisting with Any Request as Asked
Organize
Put it Back, Keep it Clean, Make it Nice
• Keep the space clean and organized, ensuring everything is in its place and ready for service.
• Foster a team-first mentality, where everyone takes responsibility for maintaining a welcoming environment.
04 05 06
• Assist guests proactively by addressing their needs and guiding them to their destination with professionalism.
• Initiate conversations with guests to learn about their tastes. Use this knowledge to swiftly anticipate guests needs before asking.
Sincerity
Be Honest, Authentic & Genuine
• Be knowledgeable about the venue’s offerings, including menu items, specials, and events.
• Ensure all staff members can provide accurate information and recommendations to enhance the guest experience.
Core Bartending Attributes
Mixology
A skilled bartender should have a solid understanding of mixology. This knowledge includes knowing the library of spirits, liqueurs, bitters, and supplementary ingredients. Understanding the different flavor profiles and how all the ingredients interact takes time and experience. Should a property need to train their staff members, reference the Educational Resources shared earlier in this program.
Technique
Bartenders should master various techniques for mixing, shaking, stirring, garnishing cocktails, and more. Precision and consistency are critical in maintaining a high-quality beverage experience.
Creativity
The best bartenders are creative mixologists who can innovate and personalize unique and delicious cocktails. They experiment with flavors, textures, and presentation to craft drinks that stand out.high-quality beverage experience.
Hospitality
Bartending is as much about people as it is about drinks. Great bartenders possess excellent customer service skills, creating a welcoming and friendly atmosphere. Bartenders should be approachable, aware of guest preferences, and consistently seeking ways to improve their guests’ experience.
Time Management
Bartenders often work in fast-paced environments, especially during peak hours. Time management is crucial for handling multiple orders, ensuring quick service, and maintaining quality.
Core Bartending Attributes
Continued...
Presentation
The visual appeal of a cocktail is significant – special attention should be given to the garnish, glassware, and placement of the drink in front of the guest.
Knowledge of Bar Tools
Understanding and using the right bar tools is crucial. Bar tool handling and proficiency contributes to the smooth operation of a bar and execution of consistent cocktails.
Responsible Service
As part of Hilton, it is essential to understand and adhere to national and local laws and regulations related to the service of alcohol. Bartenders should know when to refuse service and how to handle situations involving intoxicated or underage patrons.
Cocktail Storytelling
A bartender who can share the history or inspiration of a cocktail improve the guest experience. The ability to share the inspiration behind a cocktail will provide improved guest satisfaction and a more memorable experience.
A Strong Bartender...
The art of bartending is a multi-faceted craft that blends technical expertise, creativity, a hospitality mindset, and passion for delivering an exceptional service. A strong bartender is a Team Member who is knowledgeable, personable, and upholds our high standards of service excellence.
Beverage Trends & How to Use Them
It is important to strike a balance between popular trends and your bar’s brand identity and program. Incorporate elements that align with your brand while ensuring your menu stays dynamic and responsive to changing consumer preferences. Here are some resources you can reference to discover beverage trends to integrate into your program:
• Market Research
• Industry Reports: Datassentials, WGSN, Mintel
• Consumer Surveys
• Social Media Monitoring
• Trade Shows and Events
• Supplier Partnerships and Collaboration
• Menu Innovation
• Customer Feedback
• Local and Global Trends
• Promotions and Marketing
• Networking with Beverage Experts
• Competitive Set Analysis
Beverage Trends & How to Use Them
Continued...
Once you have identified the current beverage trends, the next step is to strategically incorporate them into your beverage program. Consider the following:
• Brand Alignment
• Gradual Integration
• Specials and Limited-Time Offers
• Existing Menu Alignment
• Effective Marketing
• Staff Training
• Customer Feedback Collation
• Influencer Collaboration
• Performance Monitoring
• Seasonal Offering Rotation
• Signature Drink Curation
• Customer Education
Regularly revisit and refresh your menu based on the evolving preferences of your customers and broader market trends.
Techniques
Understanding bartending techniques and adapting to each Team Member’s individual style is essential to consistent guest experience. Here are some essential techniques every bartender should know or strive to learn:
Muddling
A process involving gently crushing herbs, fruits, or other ingredients to release their flavors.
Infusing
A technique where herbs, fruits, or spices are added to spirits, syrups, or other base ingredients.
Jiggering
The use of a bar tool thatensures accurate and consistent measurement of spirits and other ingredients.
Layering
The art of floating one ingredient on top of another to create visually appealing and distinct layers in a cocktail.
Flaming
The controlled burning of a citrus peel or a spirit to release aromatics.
Shaking
A technique for ingredients that need to be well-mixed and chilled quickly, such as those with citrus juice or egg whites.
Techniques
Building
The addition of ingredients directly to the glass without the need for shaking or stirring.
Garnishing
A method of ‘finishing’ a cocktail using Techniques such as rimming glasses, expressing citrus oils over a drink, or placing speared olives in a glass.
Stirring
A method for cocktails that should be mixed gently, such as those with delicate spirits or when clarity is desired.
Straining
A requirement for an extra level of smoothness, such as with muddled ingredients. A fine mesh strainer is used after the regular strainer to remove small particles. Continued...
A technique used after shaking or stirring, where a tool separates the liquid from ice or other solid ingredients.
Rinsing
A method where a small amount of a particular spirit or liqueur is washed in the glass, imparting its flavor to the cocktail without significantly changing its overall composition.
Carbonation
A method using carbonation caps, soda siphons, or carbonated mixers to achieve a sparkling or bubbly effect.
Double Straining
Ingredients
A knowledgeable bartender should have a deep understanding of cocktail ingredients, including spirits, liqueurs, mixers, and garnishes.
Spirits
Types and Varieties
Understanding the different types of spirits and their varieties is crucial in cocktail making as they are the foundation of every drink.
Flavor Profiles
Knowing the flavor profiles of different spirits helps in crafting drinks that cater to specific tastes.
Bitters
Engage Customers
Bartenders are encouraged to engage with customers, remembering names and preferences. Personalized service contributes to a welcoming atmosphere.
Dash & Drops
Even in small quantities, bitters can add complexity, depth, and a subtle bitterness that helps to balance sweetness or enhance other flavors.
Liqueurs
Flavor & Sweetness Level
The different flavors and sweetness levels of liqueurs play a crucial role in cocktail making by adding distinct character and balance to drinks.
Versatility
Understanding the versatility of liqueurs can maximize their use, enhancing both classic and innovative drinks.
Garnishes
Aesthetic & Aromatic Impact
A well-chosen garnish can elevate a cocktail, making both a visual and aromatic impact, enhancing the drinking experience.
Practicability
Considering the practicality of a garnish ensures that the garnish enhances the drink without compromising the drinking experience.
Ingredients
Mixers
Sodas, Juices & Syrups
These ingredients serve as the building blocks that balance flavors and add complexity.
Balance
Achieving balance elevates the drinking experience, and highlights the quality and nuances of the spirits and mixers used.
Ice
Type & Size
Fresh Ingredients
Citrus
Proper use of citrus ingredients can brighten and sharpen the overall flavor profile.
Herbs & Fruits
Whether muddled, infused, or used as a garnish, herbs and fruits, can add complexity.
Allergens & Dietary Requirements
Considering allergens and dietary requirements in cocktail making is essential for ensuring the safety and satisfaction of all guests. Customers should also be asked about any dietary or allergen restrictions or preferences they may have. Continued...
Different ice types can subtly alter how a drink develops in the glass, affecting everything from the flavor balance to the way it’s enjoyed over time.
Dilution
Choosing the appropriate ice for each drink can fine-tune the drinking experience, ensuring that cocktails are served at the perfect temperature, with the right amount of dilution.
Batching
If there is a need to scale up a cocktail recipe, there are important steps and nuances to consider through this process. Although it is a good starting point to scale the recipe up by ratios and proportions, the final product may not taste the same as the original beverage. It is critical to always taste the batch cocktail before serving to others as ingredients in the original cocktail in larger quantities change characteristics of the final cocktail. Here are some reasons why:
• Adding a large volume of liquor based on the original ratio can change the overall flavor profile. It might be necessary to add less or more liquor based on the final taste.
• Cocktails prepared with a shaker and ice adds natural dilution you cannot get with a batch recipe. To account for proper dilution, add water. As an industry standard, calculate 25 percent of the total volume of the batch.
• If the cocktail recipe includes bitters, the flavor profile will expand in the batch and the final product will become too bitter. It is important to scale down the bitter ratio.
Understanding the operating supplies and equipment in a bar is essential for maintaining efficiency, ensuring consistent drink quality, and providing a welcoming customer experience. Bartenders should have sufficient knowledge in the following items:
Continued...
Ice Equipment
Ice Maker
Familiarity with the ice maker’s operation and maintenance is important. Bartenders should be aware of the different types of ice needed for various cocktails.
Waste Management
Disposal
Dispose of waste properly, separating recyclables and trash. Keep waste bins discreetly placed to maintain a tidy appearance.
Blenders & Mixers
Blenders
For establishments serving blended cocktails, blender settings and maintenance is essential.
Mixers & Dispensers
Familiarity with soda guns, draft systems, and other mixers helps maintain a smooth service flow.
Inventory Management
Stock Levels
Keep track of stock levels to prevent running out of key ingredients. Utilize inventory management systems if available.
Glassware
The recommended glassware line included uses contemporary and neutral glassware styles as not to distract from the cocktail quality and lay the correct foundation for an improved OS&E program.
The choice of glassware plays a crucial role in enhancing the overall drinking experience.
Glassware should be a functional yet stylish choice for showcasing cocktails. It elevates the visual appeal of drinks, enhances the drinking experience, and aligns with the evolving trends in the world of mixology and hospitality.
Click below to access the brand-approved APL for the Lobby Bar Beverage Program.
Glassware APL
Bar tools are essential instruments used in the art of mixology.
Tools play a crucial role in the preparation, presentation, and overall experience of enjoying a well-crafted cocktail. In this section, the bar tool guide outlines the necessary equipment for this program, but also the tools recommended for any bar. It is not required to purchase these items to participate in this program, however, it will be important to achieve the final product in the same manner that is outlined in the cocktail recipes.
Having a well-equipped bar with these tools not only enhances the efficiency of drink preparation but also adds a touch of professionalism and style to the art of mixology. Aspiring bartenders and home cocktail enthusiasts can explore and experiment with these tools to create delicious and visually appealing drinks.
The Bar Tools
Bar Spoon
Long-handled spoon for stirring and layering drinks.
Julep Strainer
Perforated spoon used to strain stirred cocktails from a mixing glass.
Boston Shaker Tins
Two-part shaker set for mixing cocktails; consists of two metal shaker tins.
Hawthorne Strainer
Strainer with a spring, used to filter ice and solids from cocktails.
Jigger
Double-sided tool for accurately measuring liquor.
Mixing Glass
Sturdy glass used to stir and mix cocktails.
Pour Spout
Attachment for bottles to control liquid flow.
The Bar Tools
Tea Strainer
Small mesh strainer used to finely strain ingredients like tea leaves.
Atomizer
Small spray bottle for adding fine mists of liquids, usually aromatic elements.
Microplane
Fine grater used for zesting citrus and grating spices.
Peeler
Tool for removing the outer skin of fruits and vegetables.
Channel Knife
Tool for creating thin strips of citrus peel.
Ice Tool
Various tools used to chip, crush, or handle ice.
Smoking Tools
Devices for infusing drinks with smoke flavors.
The Bar Tools
Knives
Sharp blades used for slicing, dicing, and garnishing.
Bitter Tops
Caps for bitter bottles that control the pour and dispensing.
Immersion Blender
Handheld blender for pureeing and mixing ingredients directly in the container.
Glass Rimmer
Tool for applying salt, sugar, or spices to the rim of glasses.
Electric Knife Sharpener
Device for sharpening knife blades efficiently.
Bitter Vessels
Containers or bottles for storing and serving bitters.
Garnish Displays
Vessels for holding cut fruit and garnishes.
Ice Scoop
Tool for scooping and serving ice from an ice bucket.
How much does this program cost and what is included?
The Full Service Beverage Program is designed to amplify guests’ beverage experience in our hotels at no upfront costs. Our Full Service brands have complimentary access to the program guide and cocktail recipes on BevCalc, menu brand assets and subsidized menu printing costs through F&B Hub, complimentary access to BarSmarts, and access to marketing materials for Brand Specials and Limited Time Offerings.
How much experience does my staff need to have to implement this program?
This program is for all F&B Team Members, from beginners to experts. This program can be used in its entirety or as a kit of parts depending on your hotel’s needs.
Are the educational resources a requirement to be a part of this program?
The educational components are not required for participation; however, it is strongly suggested that the resources are promoted to your team. These resources are accessible at no charge for all Hilton F&B Team Members and are available upon request, please reach out to brandfb@hilton.com.
Are tax and shipping costs included?
No, tax and shipping costs are not included for menu printing costs. Hotels are responsible for covering these costs.
Frequently Asked Questions
How do I know what menu template is right for my property?
We currently have a variety of menu templates to choose from and menu templates will be refreshed and updated annually. We recommend the hotel team preview the templates and select one that fits with their location, brand, clientele, and aspiration. For example, if you are located on the coast with a waterfront views, the “Vibrant” menu set would be well-positioned for your property. The menu templates were designed to offer an array of visual identities applicable to unique locations and environments.
What collateral is included in each set? How much does it cost?
Each menu set comes with a drink menu template, bar bites menu template, coaster(s), stickers, and to-go paper wrap. At minimum, in order to access the program, the drink menus must be used. Hotels in full compliance of all program requirements and minimums will have beverage menus covered by the brand, excluding tax and shipping. The cost of any supplementary collateral (bar bites menu, stickers, coasters, etc.) is the responsibility of the property.
Are the educational resources a requirement to be a part of this program?
The educational components are not required for participation; however, it is strongly suggested that the resources are promoted to your team. These resources are accessible at no charge for all Hilton employees and are available upon request, please reach out to brandfb@hilton.com.
All content and resources are available in this guide or linked to our shared file. Please reach out to brandfb@hilton.com for further questions.
