To: General Managers and Food & Beverage Directors: Franchise Properties
From:
Location: HWW – McLean
Subject: EcoSure Food Safety & Sanitation Program
Pricing effective January 1st, 2025
The Food Safety Evaluation process via EcoSure that is required by Brand Standard 402.01 will be restarting on February 1st, 2025 The evaluation audit is based on the FDA Food Code and the Conference for Food Protection and focuses on the most important food safety issues that can contribute to food-borne illnesses. With increasing news publicity and public awareness targeting Food Safety, it is more important than ever to ensure that management and staff are dedicated to food safety and thoroughly knowledgeable about their responsibilities.
Audit Procedure
EcoSure will contact the GM via email at the generic GM email address prior to each audit to establish a specific inspection date and time. It is very important that a management representative accompanies them during the evaluation/audit to better facilitate the process and emphasize its importance to your team. Once your appointment is confirmed, if you need to reschedule, please contact the EcoSure specialist at least 48 hours in advance. If the cancellation takes place with less than 48 hours’ notice or when the specialist arrives on-site, your property will incur a refused entry fee equivalent to the cost of the audit
Each property will receive two (2) visits during calendar year 2025 to conduct an assessment of all kitchens and/or outlets on property operated by the hotel.
• Each kitchen and/or outlet will start each audit process with 100 points
• There is one evaluation for each kitchen and/or outlet in the hotel and scores will be calculated for each individual audit
• Each category of Food Safety Violation will carry a point value which will be deducted from your 100 point score (See valuation grid below)
• Critical Food Safety Violation – 5 Point Value Deduction
• Major Food Safety Violation – 3 Point Value Deduction
• Minor Food Safety Violation – 1 Point Value Deduction
Scores below 83 will indicate that improved Food Safety practices are needed. The Food and Beverage Director and Executive Chef of the hotel should jointly complete the corrective actions report located on the EcoSure website and actively follow-up with team members to ensure food safety is a top priority. Completion of this report will be tracked by DBP and Sr. DBP Food and Beverage.
Score of 83 or better are considered acceptable with the GM’s designee (F&B Dir or Executive Chef) required to complete the on-line EcoSure corrective action report within 7 days of receiving the audit detail covering those items noted (if any) on the report. Completion of this report will be tracked by DBP and Sr. DBP Food and Beverage.
During the evaluation and at the conclusion, the food safety specialist will debrief and summarize any issues or conditions that have been noted. Final scores will be posted on the website shortly after the evaluation, and a final report will be emailed to the property.
Each hotel will be billed in USD by EcoSure for the cost of the evaluation for the US and Canada
North America Franchise Estate
Hotel Tier
Tier 1 = <300 Rooms
Tier 2 = 300-499 Rooms
Tier 3 = 500-900 Rooms
Tier 4 = 900+ Rooms
Price per Property Visit USD
$383
$493
$569
$748
These rates include the evaluation costs and full access for each hotel to EcoSure’s full-featured web services at no additional cost. If needed EcoSure can provide hotels with specific training on how best to utilize the website, please notify your Director of Brand Performance or contact EcoSure if this service is required. Since EcoSure is a Full Service Brand Standard, you are required to use EcoSure to complete your food safety evaluation requirements.
EcoSure has launched a new portal this year for the Hilton Program. To access your results and to complete your Corrective Action Plan, you will access the portal by following the directions below:
Go to https://trueview.ecosure.com/HiltonHotels
1. Click on Log in with Ecolab B2C.
2. Enter your email address or the email address associated with your property on the hierarchy and click Continue.
o If you are logging in for the first time on the TrueView platform, please follow the below next steps, if you have logged in already, please continue to #3.
• You will be prompted to select Send a Verification Code to your email address. Once you receive that verification code, enter it on the login screen and click Verify Code
• The next screen will prompt you to select Continue again and then you will be asked to create a password. Once you submit that password, you will be taken to the landing page.
3. Enter your password and click Sign In. You will be taken to the landing page.
If you have any questions on the new portal, or anything regarding the EcoSure program, please reach out to EcoSure at EcoSureHiltonTeam@ecolab.com
Thank you for your continued commitment to ensuring a highly effective and responsible Food Safety environment at our facilities.
Regards,
CC. Directors of Brand Performance