Things to know about Stillwater
Convenience, Industry-leading Coverage and Solid Reputation
Convenient and easy to use
We make your job easier. Our agent portal’s modern interface makes finding what you need simple and efficient with access to quotes, policies and reports – everything you need to service your customers. Our Customer Self Service site lets your customers find their policy information, download their documents and make payments including a recurring payment feature – giving them what they need when they need it.
Wide array of products
Stillwater’s array of Personal lines products with features, benefits and pricing designed for your best customers include Homeowners, Condo, Renters, Landlord, Auto, and stand-alone Umbrella, CA Earthquake and Commercial. We also offer industry leading coverage – like our Inland Flood endorsement for home, and Cyber Protection to safeguard against emerging risks for personal and commercial customers.
Claims Excellence, Personalized Service, Stillwater’s Story
Highly-rated claims service
Our Claims Service ensures Stillwater delivers peace of mind with fast and fair claims handling 24/7, with 9 out of 10 claims customers surveyed stating they would recommend us to their friends and family. We strive to set and exceed the highest standard of service, customer experience and claims satisfaction.
We provide support, training, and guidance on all things Stillwater. Licensed Customer Service representatives are ready to answer questions and requests by phone or through our live chat feature. Stillwater’s agent portal has many resources to help you learn and share our products with your customers, and our Know How to Stillwater™ section has video tutorials to help you do so efficiently and effectively.
Solid reputation
Stillwater diligently manages our business to ensure financial stability. We have an A+ accreditation from the Better Business Bureau in recognition of our commitment to transparency, responsiveness, integrity and delivering on the promises we make. And we have an A (Exceptional) rating1 from Demotech, and a B++ (Good) rating1 from A.M. Best, both of which measure financial stability.
Entrepreneurship and vision
Stillwater was started by President and CEO Mark Davey in 2000. It has since expanded to serve customers in all 50 states and Washington, DC, with almost 400,000 policies in force and growing. Stillwater is committed to ensuring our agent partners’ need for easy-to-sell products, excellent service and dependable support is met and exceeded while building long-term, mutually beneficial relationships.
Personalized Service