The Power of Small Fixes 1

Page 1


T h e

O f S m a l l
 P o w e r

F i x e s

W h a t
 W e
 T h o u g h t

W a s
 P o s s i b l e .

“ O n l y
 t h o s e
 w h o
 d a r e

t o
 f a i l
 g r e a t l y
 c a n

e v e r
 a c h i e v e
 g r e a t l y . "

Robert
F .
K ennedy

C elebration
M ode
A ctiv ated

I
 am
 sur e
 ther e
 is
 an
 African

l e a d e r w h o s a i d s o m e t h i n g
 similar
 to
 RFK
 but
 sinc e
 I
 am
 in
 c elebration
 mode,
 m y
 mind
 is
 w andering
 and
 only
 an
 o yinbo
 man
 has
 enter ed
 m y
 head.
 I'v e

p u t t h i s c a v e a t b e c a u s e m y

c e l e b r a t i o n i s a b o u t N i g e r i a n
 gr eatness
 and
 ideally ,
 it
 should
 be
 an
 all‑r ound
 thing.
 Ok,
 to
 the
 r eal
 deal.

I deas
ha v e
alwa y s
changed
 the
world;
sometimes
e v en
 the
simplest
can
transform
 the
world
be y ond
the imagination
of
its
creators

F or
 example,
 when
 the
 W right

b r o t h e r s l i f t e d a f r a g i l e

m a c h i n e o f f t h e g r o u n d i n

Dec ember
 1903,
 the y
 w er en 't

d r e a m i n g o f a w o r l d w h e r e
 thousand
 of
 planes
 c ould
 cir cle
 the
 globe
 at
 incr edible
 speed
 in
 a
 da y;
 the y
 simply
 w anted
 to
 fly

T i m B e r n e r s L e e w a s n ' t
 t h i n k i n g o f a g l o b a l
 m a r ke t p l a ce o r t h o

n d s o f
 videos
 uploaded
 on
 a
 massiv e
 database
 or
 liv estr eaming;
 he
 just
 w anted
 to
 shar e
 his
 offic e
 w ork
 inf ormation
 mor e
 easily .
 Y et
 those
 attempts
 at
 " small
 fix es "
 became
 the
 cataly st
 f or
 r e v olutions.

The
 most
 fantastic
 ideas
 often
 start
 as
 the
 simplest
 solutions
 to
 e v ery da y
 pr oblems,
 and
 the

gr o wn
 into
 one
 of
 the
 boldest,
 craziest
 endea v ours
 in
 A frica.
 (Y es,
 if
 we
 do
 say
 so
 ourselv es.)

"Courage
is
like
palm
oil
—
 it
makes
the
yam
of
innovation
sweet." -
 African
Pr o v erb C r a z

y
 L i v e s
 H e r e !

One
 thing
 people
 should
 kno w
 about
 them
 is
 that
 crazy
 liv es
 ther e,
 and
 it
 has
 ne v er
 been
 an
 afterthought;
 it' s
 the
 v ery
 fabric
 of
 who
 the y
 ar e.
 Y ears
 ago,
 the y
 ask ed꞉
 wh y
 should
 it
 tak e
 48
 hours
 to
 pr oc ess
 a
 simple
 loan

w h e n i t c o u l d b e d o n e i n

m i n u t e s ? T h a t q u e s t i o n g ave
 birth
 to
 Specta,
 and
 suddenly ,
 what
 w as
 onc e
 a
 thr ee‑month

w a i t b e c a m e a f i v e m i n u t e
 experienc e.

When
 the y
 scatter ed
 the
 table

o f p u b l i c t r a n s p o r t , i t w a s n' t
 just
 because
 the y
 w anted
 to
 do
 banking,
 no
 oh;
 that's
 too
 eas y ,
 the y
 w anted
 better
 structur e
 to
 the
 w onderful
 chaos
 w e
 w er e
 e x p e r i e n c i n g w i t h p u b l i c
 t r a n s p o r t a t i o n ( o f c o u r s e ,
 F ar epay
 cr awled
 so
 that
 C o wry
 c an
 run ) So
 y es,
 craziness
 has
 ne v er
 been
 far .
 But
 when
 the y
 decided
 to
 cr eate
 their
 o wn
 c or e
 banking
 solution,
 w e
 kne w
 this
 w as
 a
 diff er ent
 le v el
 of
 craze

( w e
 still
 oc c asionally
 ask
 if
 the y
 a r e n o r m a l ) . T h i s w a s n ' t j u s t
 about
 c on v enienc e
 or
 speed;
 it
 w as
 about
 r e writing
 the
 v ery
 backbone
 of
 banking
 in
 A frica.
 Lik e
 Da vid,
 who
 killed
 the
 lion
 a n d t h e b e a r b e f o r e f a c i n g
 Goliath,
 the
 earlier
 battles
 w er e
 t h e t r a i n i n g g r o u n d . T h e y
 f or ged
 the
 c ourage
 needed
 to
 enter
 this
 terrain.

A n d a f t e r m a n y y e a r s o f
 planning
 and
 debating,
 it
 w as
 f i n a l l y d o n e T h e y r e l e a s e d
 these
 craziness
 into
 the
 w orld.

N o t q u i e t l y , b u t w i t h t h e
 c on viction
 that
 if
 it
 e v er
 needed
 to
 be
 done,
 the y
 w ould
 be
 the
 ones
 to
 tak e
 the
 first
 step.

“When
the
drummer
is
in
your
backyard,
 you
don't
pay
another
man
to
beat
the
drum."

-
 Igbo
Pr o v erb

D e y
 W o r k !

In
Y our
Own
Language

T h e r e ' s s o m e t h i n g a b o u t

h o m e m a d e t h a t j u s t f i t s . I n
 music,
 y es,
 w e
 all
 vibe
 to
 Dr ak e or
 E d
 Sheer a n,
 but
 let
 the
 D J
 pla y

O l u w a b u r n a o r R e m a , t h a t ' s
 when
 the
 party
 starts.
 It' s
 not

t h a t t h e f o r e i g n s o u n d i s n ' t
 sw eet;
 it' s
 just
 that
 local
 speaks
 y o u r l a n g u a g e , m i r r o r s y o u r
 struggle,
 and
 mo v es
 y our
 body
 in
 w a y s
 imported
 rh ythms
 can 't.

T echnology
 is
 no
 diff er ent.
 Abi ,
 h o w d o y o u w a n t t o e x p l a i n
 Nigeria
 and
 A frica
 to
 someone
 who
 hasn 't
 liv ed
 her e ?

It
was
designed
here,
with
 Nigerian
realities
in
mind.
 Built
to
handle
the
 peculiarities
of
our
 regulators,
the
quirks
of
 our
customers,
and
the
 resilience
our
econom y
 demands.

It
 w asn 't
 stitched
 in
 a
 f or eign
 boar dr oom
 thousands
 of
 miles
 a w a y ; i t w a s c r a f t e d f r o m
 within,
 b y
 people
 who
 liv e
 and
 br eathe
 the
 same
 en vir onment
 the
 s y stem
 serv es.

And
 her e ' s
 the
 thing꞉
 usability
 is
 a b i g d e a l , b u t s o i s
 specification.
 It
 is
 wh y
 SeaBaas is
 made
 f or
 our
 heat,
 hustle,

a n d h i c c u p s I t d o e s n ' t j u s t
 w o r k ; i t f i t s . T h i n k o f i t l i k e
 fashion.
 R eady to‑ w ear
 (R TW)
 f

Okrik a will
 sa v e
 y our
 pock et,
 but
 n o t h i n g b

s a J e t 2 h

i d a y
 agbada
 U ncle
 Alamu will
 se w
 the
 F r i d a y j u s t b e f o r e K o l a ' s
 w edding.
 T ailor ed
 to
 y our
 exact
 size,
 stitched
 f or
 y our
 c omf ort,
 designed
 f or
 y our
 day .
 That's
 what
 o wnership
 f eels
 lik e꞉
 not
 just
 ha ving
 clothes,
 but
 ha ving
 clothes
 that
 fit
 y ou
 perf ectly .

i n e
 B o b o

L e t ' s b e c l e a r ꞉ w h e n w e s a y
 local,
 it
 doesn 't
 mean
 cheap
 or
 c orner ‑cutting.
 In
 the
 past,
 our

c o r e b a n k i n g s y s t e m s w e r e
 imported
 ‑
 po w erful,
 y es,
 but
 hea vy
 on
 the
 pock et
 and
 light
 on
 local
 r ele v anc e.
 E v ery
 y ear ,
 dollars
 ar e
 wir ed
 abr oad
 just
 to

k e e p t h e l i g h t s o n . B u i l d i n g

S e a B a a s t h e r e f o r e w a s n ' t a
 shortcut;
 it
 w as
 an
 in v estment.

T h e r e a l d i f f e r e n c e i s t h i s ꞉

mone y
 w as
 spent
 toda y
 to
 sa v e
 aw esomely
 tomorr o w .

spending
 billions
 on

l u t i o n s , a n d e v e r y

e x c h a n g e r a t e w a s
 br eaking
 our
 hearts
 (shoutout
 to
 m y
 ex,
 y ou
 ar e
 the
 r eason
 I
 wr ote
 this
 song).
 Subscription

f e e s h e r e , m a i n t e n a n c e f e e s
 ther e,
 installation
 char ges
 that

n eve r s e e m e d t o e n d . B u t i t

w asn 't
 just
 the
 c ost;
 it
 w as
 the
 c ontr ol.
 Sinc e
 the
 person
 who

o w n s t h e p i p e d i c t a t e s t h e
 tune,
 w e
 r ealized
 our
 destin y
 "Soup
wey
sweet,
na
money
kill
am" - 
African
Pr o v erb N a
 M o n e y
 B e

w asn 't
 entir ely
 in
 our
 hands.
 In

f a c t , i t w a s l i k e T h a n o s

s n a p p i n g h i s f i n g e

d
 disappearing,
 w e
 hear d
 echoes
 of
 our
 fingers
 snapping
 ( O
 chim ).

n

m a r k e t , b u t r e i n v e s t e d r i g h t
 her e
 at
 home
 to
 boost
 the
 local
 ec onom y .
 Instead
 o f
 paying
 f or

M onac o,
 w e
 w er e
 paying
 f or
 Ek o
 ( All
 na
 Anc o ).

I
 w as
 sat
 listening
 to
 the
 Gr oup

C I O a t S t e r l i n g r e e l i n g t h e i r

s p e n d b e f

, G o d

saf e
 us An yw a y ,
 f or
 the
 tech

b r o s i n t h e a u d i e n c e , h e

m e n t i o n e d t h a t t h i s n e w

s y stem
 is
 deplo y ed
 on
 a
 384‑

c o r e d a t a b a s e e n g i n e w h i c h

c osts
 appr o ximately
 $250,000

a n n u a l l y t o m a i nt a i n , a g a i n s t

$5
 million
 on
 f or eign
 lic enses

a n d $ 1 . 2 5 m i l l i o n y e a r l y

s u p p o r t d e l i v e r i n g 8 0 %

s a v i n g s o n p u rc h a s e w i t h o u t

s a c r i f i c i n g p e r f o r m a n c e o r

s c a l a b i l i t y . I n p l a i n n u m b e r s ;

f o r e i g n s y s t e m s o v e r f i v e

y e a r s ? B e t w e e n N 2 1 b n a n d
 N34bn
 ( depending
 on
 ho w
 the

n a i r a d e c i d e s t o w a k e u p ) SeaBaas ?
 Just
 N12.8bn.
 That' s
 b i l l i o n s s av e d ; t h e o n e s p e nt
 w as
 not
 dashed
 to
 Uncle
 Sam,

The y
 ar e
 no w
 pa ying
 salaries
 t h a t g r o w f a m i l i e s a n d
 str engthen
 our
 ec onom y .
 M or e

t h a n 1 , 0 0 0 n e w j o b s ( d u r i n g

d e p l o y m e n t s t o c l i e n t s , t h e y

“Person
wey
give
up
for
road,
na
him
no
 

go
see
the
end.” - 
African
Pr o v erb

W h o
 T o l d
 Y o u T o
 B e
 N o r m a l ?

A t
 first
 glanc e,
 y ou
 might
 think
 that
 its
 all
 about
 sa ving
 Naira.

But
 this
 journe y
 has
 ne v er
 been

j u s t a b o u t c u t t i n g b i l l s ; i t ' s
 about
 r e writing
 what
 it
 means
 to
 o wn
 y our
 futur e.
 And
 be y ond
 the
 numbers,
 something
 s w eeter

h a p p e n e d . E v e r y n a i r a s p e n t
 locally
 cr eated
 jobs.
 Engineers
 and
 de v elopers
 sharpened
 their
 skills,
 and
 a
 support
 structur e

w a s b o r n E v e r y " c o n s u l t i n g

i n v o i c e " t h a t u s e d t o l a n d i n

d o l l a r s i s n o w a N i g e r i a n
 w ork er' s
 pa y slip.

d

support
 structur e.
 It
 didn 't
 just

,

b u i l t p r i d e , a n d r e t u r n e d
 c ontr ol
 to
 us.
 It
 took
 what
 w as
 onc e
 an
 outsour c ed
 bur den
 and
 t r a n s f o r m e d i t i n t o
 homegr o wn
 expertise.

E v ery
 customisation
 that
 onc e
 took
 months
 no w
 happens
 at
 the
 speed
 of
 our
 o wn
 de v
 team.

E v ery
 do wntime
 call
 no w
 r outes

t o p e o p l e w h o n o t o n l y

u n d e r s t a n d o u r s y s t e m s , b u t

a l s o o u r r e g u l a t o r s . N o t i m e

zone
 games,
 no
 w aiting
 f or
 an
 email
 fr om
 halfw a y
 acr oss
 the

w o r l d , n o c u l t u r a l t r a n s l a t i o n
 needed.

surfac e
 of
 what
 SeaBaas can
 do.
 Lik e
 w e
 said
 earlier
 about
 gr eat
 ideas
 —
 the y
 start
 small,
 then
 gr o w
 be y ond
 imagination.
 That' s
 wh y
 giving
 up
 is
 not
 an

o

B

seen
 what' s
 possible,
 it' s
 har d
 to
 go
 back
 to
 what
 people
 y ou
 w as
 " normal. ”

T h e
 P r o m i s e a t
 O n e .

A t
 one,
 the
 pr omise
 is
 simple꞉
 the y
 will
 do
 e v erything
 possible
 to
 expand
 this
 solution
 acr oss

A frica.
 This
 one
 is
 lik e
 Nigerian

J o l l o f , e g o b a n g ! N o t j u s t
 because
 it' s
 local,
 but
 because
 it
carries
the
fla v our ,
r esilienc e,

a n d c r e a t i v i t y t h a t A f r i c a
 deserv es.

SeaBaas will
 c ontinue
 to
 pour

t h e i r h e a r t a n d s o u l i n t o
 deliv ering
 ex c ellenc e,
 using
 it
 as

a s t e p p i n g s t o n e t o

r e v o l u t i o n i s e b a n k i n g a n d

t e c h n o l o g y o n t h e c o n t i n e n t

A n d y e s , t h e y w i l l h a v e f u n
 while
 doing
 it
 because
 if
 w e
 ar e
 not
 enjo ying
 it,
 w etin
 w e
 gain ?

The
 sky
 is
 not
 the
 limit;
 it' s
 only
 the
 beginning.
 The
 horizon
 is
 v ast,
 the
 vision
 is
 bold,
 and
 the
 e n e r g y i s e n d l e s s . T h e y w i l l
 c ontinue
 giving
 banking
 what
 it
 truly
 deserv es꞉
 the
 gift
 of
 their
 best.

A t
 the
 end
 of
 the
 da y ,
 N a
 who
 giv e
 up
 lose and
 giving
 up
 has
 n

can
 go
 f orth,
 find
 their
 small
 f i x e s a n d g o c r a z y , N i g e r i a
 needs
 it
 and
 A frica
 definitely
 needs
 man y
 and
 much
 of
 it! Crazy
people
needed!

With
pride,

Lady
Khaf
& Baba
Ik ok o
to‑be!

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