THE
Winter/Spring 2026
In this Issue
Chesapeake Region Chapter of CAI
Valerie Lykins, Executive Director
Angela Marsh, Marketing and Events Manager
Mahogani Brevett, Administrative Specialist PO Box 6838, Columbia, MD 21045
Office Line: 410-348-1534 • Membership Line: 410-505-8746
Office: contact@caimdches.org • Membership: membership@caimdches.org www.caimdches.org
EXECUTIVE BOARD
President Gary Saylor
Atlantic Maintenance Group
President-Elect Michelle Jones, CMCA, AMS, PCAM, LSM Lake Linganore Association
Vice-President B.K. Swartwood, CMCA, AMS, PCAM Montego Bay Civic Association
Secretary Hillary Collins, Esq. Rees Broome, PC
Treasurer Ashley Zayas, CMCA, AMS Tidewater Property Management
DIRECTORS
Beth Bencivenni, RestoreCore
Rebecca Clemson-Petrik, CMCA, AMS, PCAM, FirstService Residential
Cynthia McKoin, Potomac Ridge Condominium
Michele Nadeau, CMCA, AMS, PCAM, Legum & Norman, An Associa Company
COMMITTEE
CHAIRS & VICE CHAIRS
Communications Matt Mericle, CMCA, AMS, PCAM, Chair Condominium Venture, Inc.
Mariana Teran, Vice-Chair Rees Broome, PC
Delmarva Lisa Meck, CMCA, AMS, PCAM, Chair
Carl M. Freeman Companies
Melissa Esham, CMCA, AMS, PCAM, Vice-Chair Deeley Insurance
Education
EXPO
Golf
Stephan Kaganzev, CMCA, AMS, PCAM, Chair FirstService Residential at Bishops Landing
Adena Mansback, Vice-Chair BankUnited
Ellen Throop, Esq., Chair
Rees Broome, PC
Dani Bressler, CAS, EBP, Vice-Chair Toepfer Construction Co., Inc.
Chase Hudson, CIRMS, CISR, EBP, Chair Sahouri Insurance
T.J. Socks, Vice-Chair
Becht Engineering BT
Legislative Karen Fooks, CMCA, AMS, PCAM, Chair Community Management Corporation/Associa
Renee Dubois, Vice-Chair Village of River Hill
Magazine Jedd Narsavage, LEED AP, Chair GreenSweep, LLC
Jennifer Melson, CMCA, AMS, Vice-Chair
Sullivan’s Landscaping & Maintenance
Membership Jennifer Melson, CMCA, AMS, Chair Engagement
Outreach
Sullivan’s Landscaping & Maintenance
Wendy Whittam, CMCA, AMS, Vice-Chair
Premier Community Association Management
Jeff Cheney, Chair CWR
Brittany Doster, CMCA, AMS, Vice-Chair
Lake Linganore Association
Social Eddie Ramos, Chair
Atlantic Maintenance Group
Mindy Shifflett, Vice-Chair Duradek
PRESIDENT’S MESSAGE
Let’s continue charting our course boldly this year with energy, purpose, and momentum.
Welcome back to another exciting year with CAI Chesapeake!
We kicked off 2026 with tremendous momentum at CYC – Charting Your Course, held via Zoom — and even virtually, the energy was electric. The engagement, participation, and enthusiasm from our members showed exactly why this Chapter continues to thrive. When dedicated professionals come together — even online — to learn and grow, powerful things happen.
We carried that momentum straight into February with our first Breakfast Webinar of 2026, also held via Zoom. It was incredibly well attended and filled with timely, informative content. The participation in the chat, the thoughtful questions, and the shared insights proved once again that education remains at the heart of what we do — regardless of format.
And we are just getting started.
March brings our next Breakfast Program, followed by our April Delmarva Breakfast, and Delmarva Golf is right around the corner! Foursomes and sponsorship opportunities are now available, and we’re excited about the new locations this year. Registrations are open — be sure to secure your spot early.
Looking ahead, please save the date for:
• May Education Program & Happy Hour
• Turf Valley Golf Tournament
• Joint Chapter Event
• Our highly anticipated Fall Expos
I’m also proud to share the launch of our newly formed Outreach Committee. This initiative reflects who we are as a Chapter — committed not only to professional growth but also to meaningful community impact.
Our industry plays a vital role in shaping and strengthening the communities we serve. Every day, you are supporting boards, guiding homeowners, protecting investments, and improving quality of life. The positive changes you help create truly matter.
To our Community Managers — we want to hear your stories. Tell us about the innovative initiatives happening in your communities, the challenges you’ve navigated, and the wins worth celebrating. We are happy to highlight our members in The Beacon and showcase the incredible work happening across the Chesapeake Chapter.
As we move forward in 2026, I encourage you to lean in. Attend an event. Join a committee. Sponsor a program. Invite a colleague. Engage fully. Education, networking, collaboration — and yes, plenty of laughs — are what make this Chapter special.
Together, we are elevating our profession and strengthening our communities.
Let’s continue charting our course boldly this year — with energy, purpose, and momentum.
The best is yet to come.
Gary Saylor
Gary Saylor President, CAI Chesapeake Chapter President, Atlantic
Maintenance Group
Welcome new members
Mr. Tyler Bae
Mr. Jeffrey Bagaglio
Forest Landing Community Association, Inc.
Suzanne Ball
Legum & Norman
Maureen Beauchamp
Carroll’s Creek Community Association
Edwina Bland
Woodview Village West Community Association
Stephen Brockelman
Mr. Michael Cassera
Bishop’s Landing Community Association
Tor Christensen
Two Rivers Master Association
Carol Claassen
Seagrass Plantation Community Association
Sallie Cwik
Darrylin Daniels
Waters Landing HOA
Dan Dering
Carroll’s Creek Community Association
Bernie Doss
Symphony Village Homeowners Association
Mr. James Edrington
Solitude on White Creek Homeowners Association
Mrs. Brenda Escudero
Condominium Venture, Inc.
Ms. Kelsey Feldmann
SavaTree
Mr. David Ferris
Forest Landing Community Association, Inc.
Hillary Fish
Legum & Norman
Ms. Patricia Flanigan
Southfield at White Marsh Section II
Condominium Association, Inc.
Mr. John Fox
Captain’s Cove Golf & Yacht Club, Inc.
Jay Frankel
Carroll’s Creek Community Association
Pat Glaunert
Symphony Village Homeowners Association
Kevin Gorman
Greenlight Networks MD, LLC
Mrs. Arlene Harris
Michael Hartnett
Seagrass Plantation Community Association
Mr. Steve Holdiman
Two Rivers Master Association
Mr. Sam Hunter
Lake Linganore Association
Brenda January
Carroll’s Creek Community Association
Eric Johnson
Two Rivers Master Association
Antionette Jones
Carroll’s Creek Community Association
Ms. Barbara Keenan
Solitude on White Creek Homeowners Association
Mr. David Kidd
Jason Kingan
Local Buckets
Brian Kuhn
Two Rivers Master Association
Jerry Lapham
Carroll’s Creek Community Association
Alexis Lasalle
Turf Doc Landscaping
Eric Lehman
Glenda Lissimore
Greenhaven Condominium Association
Nancy Lopez
Raffles Condominium Association, Inc
Mrs. Laurie MacDonald
Bishop’s Landing Community Association
Danielle Mackin
VN Management, Inc.
Mr. David Mamana
Greenskeeper Landscaping & Lawn Management, Inc.
David Marianelli
Seagrass Plantation Community Association
Robert Mayer
Antigua Condo Association
Sari Mcleod
Complete Condo-HOA Election Help, LLC
Mrs. Connie Meisner
Bishop’s Landing Community Association
Jay Middletown
Seagrass Plantation Community Association
Fausto Miraglia
Seagrass Plantation Community Association
Kelly Mitchell
Tri-State Sewer Services LLC
Ms. Leida Morales
Bayshore Property Owners Association
Dr. Lesley Murphy
Seagrass Plantation Community Association
Ms. Susan Oddo
Bayshore Property Owners Association
Mr. Frank Pandolfino
Carroll’s Creek Community Association
Mrs. Kelly Piatt
Villages at Red Mill Pond
Ms. Joanne Quass
Seagrass Plantation Community Association
Ms. Kelly Rae
Circuit Electric & Construction Services
Holli Rutkowski
VN Management, Inc.
Kathy Schaeffer
Bayshore Property Owners Association
Ms. Jeanne Schatzman
Bayshore Property Owners Association
Mr. Benjamin Schmidt
Derwood Station Homeowners Association #2 Inc.
Mr. Andy Schopfer
Bayshore Property Owners Association
Mr. Michael Settle
Elizabeth Shumar
Legum & Norman
Ms. Annette Sindar
Eagle Roofing Products
Mr. Christopher Smith
Tidewater Property Management
Mr. John Stauffer
Forest Landing Community Association, Inc.
Doug Stroud
Carroll’s Creek Community Association
Nina Thompson
Bio One Annapolis
Ms. Barbara Walker
Ken Walters
English Towers Condominium Association
Ms. Tammy Watts
Ms. Lynn Weymer
Derwood Station Homeowners Association #2 Inc.
Sherry Wheeler
Seagrass Plantation Community Association
Ms. Emily Wilberg
The Management Group Associates
Mr. Tommy Winston
Aver Real Property Management LLC
Ms. Gayle Young
CUO Watermark Place Condominium Residences
Congratulations to our 2026 Chapter President!
Gary Saylor President
Atlantic Maintenance Group
to our Board of Directors for 2026!
We would like to welcome and congratulate our new Board Members!
Beth Bencivenni Director
RestoreCore
Michele Nadeau, CMCA, AMS, PCAM Director
Legum & Norman, an Associa Company
2026 Professional Management Development Program (PMDP)
For more information and to visit the list of courses offered in 2026 visit here: https://www.caionline.org/ education-for-managers/ Or scan here
Thank you to our returning Board Members!
Rebecca Clemson-Petrik, CMCA, AMS, PCAM Director
FirstService Residential
Hillary Collins, Esq. Secretary
Rees Broome, PC
Michelle Jones, CMCA, AMS, PCAM, LSM President-Elect
Lake Linganore Association
Cindy McKoin Director
Potomac Ridge Condominium Inc.
B.K. Swartwood, CMCA, AMS, PCAM Vice-President
Montego Bay Civic Association
Ashley Zayas, CMCA, AMS Treasurer
Tidewater Property Management
MARYLAND/DELAWARE HIDDEN TREASURES
Havre de Grace: A Day Trip Worth Taking
If you want a Maryland/Delaware Treasure that feels like a real getaway without a long drive, put Havre de Grace on your list. You get waterfront views, a walkable downtown, museums, and a calendar of events that give you a reason to come back. You also get a city that’s investing in infrastructure and public spaces in a way you can see and feel when you’re on foot.
A Note from Mayor Bill Martin
Mayor Bill Martin summed it up nicely: “Havre de Grace isn’t just a destination on a map; it is a place where the Susquehanna River meets the Chesapeake Bay, and history meets the modern spirit of community. Our city is moving forward with the Downtown Restoration Project. We are creating a 21stcentury model city that honors our past while building a walkable future for local businesses and guests. Stroll along our historic streets or catch a sunset at Concord Point Lighthouse. For recreation, we’re also home to Bulle Rock Golf Course… We invite you to experience the ‘Decoy Capital of the World.’”
WHY HAVRE DE GRACE WORKS FOR FIRSTTIME VISITORS
You don’t need a complicated plan. You can park once, walk most of the highlights, and still feel like you “did the town.”
Here’s what stands out in Havre de Grace:
• Easy Waterfront access: boardwalk-style walking, open views, and places to stop and sit.
• A downtown built for strolling: shops, restaurants, and public spaces that reward walking.
• History you can see: lighthouse, museums, and older streetscapes that give the city character.
• A year-round events calendar: multiple weekends per year, where the town has extra energy.
• The Tide trolley: an easy way to explore more of the city without moving your car.
CITY INVESTMENT YOU CAN SEE: DOWNTOWN AND INFRASTRUCTURE
Havre de Grace has put real work into the city’s bones, not just surface improvements.
Downtown Restoration Project
The Downtown Restoration Project (100 and 200 blocks of North Washington Street) has included:
• Replacement of water infrastructure
• Sewer line improvements (including relining work)
• Wider sidewalks and a better pedestrian experience
• A new brick-paved roadway and upgraded streetscape
If you visit downtown now, you can see the difference in how the street functions. It feels cleaner, more walkable, and more “main street.”
Water System Upgrade
The city also invested in a larger water transmission line to support better system performance and storage operations at Graceview. That’s not flashy, but it’s the kind of project that supports long-term growth and reliability.
Main Street Expansion
The expansion of the Main Street District brings additional resources for downtown improvements and small-business support. That matters because it helps keep momentum going after the construction dust settles.
THE WATERFRONT: CONCORD POINT AND THE PROMENADE
If you only do one thing in Havre de Grace, do the waterfront.
• Concord Point Lighthouse: iconic, photogenic, and easy to access.
• The Promenade: a long, scenic boardwalk-style walk along the water that connects key areas and keeps you close to the views.
• Tydings Park: a natural “anchor” for festivals, events, and relaxed time by the water.
This part of town makes you slow down. Bring a coffee. Take the walk. Sit for a bit.
HISTORY AND CULTURE: THE “DECOY CAPITAL OF THE WORLD”
Havre de Grace embraces its heritage without making it feel like homework.
Highlights to build your afternoon around:
• The Decoy Museum: a strong stop if you like maritime history, folk art, and local tradition.
• Maritime-focused attractions: you’ll find plenty of nods to the Upper Bay’s working-water history.
• A historic feel downtown: older architecture and streets that still feel lived-in, not staged.
Even if you’re not a “museum person,” these places make the city’s identity click quickly.
ARTS AND ENTERTAINMENT: THE STAR CENTRE
The STAR Centre (a repurposed school building) has become a regional destination for:
• Performances and tribute acts
• Community events
• Larger gatherings that bring visitors into town
It’s one more reason Havre de Grace works as a weekend plan. You can pair a show with dinner and a waterfront walk and call it a night.
FESTIVALS AND EVENTS THAT CAN ANCHOR YOUR VISIT
If you like visiting when a town feels busy and alive, plan around one of these:
Winter
• Ice Festival (February): lit ice sculptures, carving, and a chili cook-off atmosphere.
• Holiday programming later in the year brings families and visitors downtown.
Spring
• Decoy & Wildlife Festival (May): heritage-based event tied to the city’s decoy tradition.
Summer into Fall
• Farmers Market: a seasonal stop for local produce, baked goods, and regional vendors.
• First Fridays (May–October): monthly street festival with vendors, food, and music.
• Oktoberfest (October): seasonal event with a waterfront backdrop.
• HdG Art Show (October): long-running outdoor art show in Tydings Park.
Holiday Season
• Holly Jolly Havre de Grace (December): parade, carriage rides, and seasonal community events. These events don’t just fill out a calendar. They give you an easy reason to pick a weekend and go. For a full calendar of events (including many more than can fit in a brief article), visit explorehavredegrace.com.
RECREATION: BULLE ROCK GOLF COURSE
For golfers, Havre de Grace has a major draw: Bulle Rock Golf Course, designed by Pete Dye and widely recognized as the top public course in the state, and consistently ranked among the Top 50 in the US. It’s also an easy talking point if you bring family members who want different options on the same trip: golf for one group, waterfront and shopping for the rest.
A SIMPLE “DO THIS FIRST” ITINERARY
If you’ve never been, start like this: 2-4 hours
• Park downtown
• Walk shops and grab coffee or lunch at Vintage Point Cafe (400 N Union Ave). Vintage Café is a hometown story for owner Richard Forton. Originally from Havre de Grace, opening his restaurant downtown is a meaningful return to the community that shaped him. His deep roots
in the city are reflected in the care, character, and welcoming atmosphere at Vintage Cafe.
• Do the Promenade and stop at Concord Point Half-Day
• Add one museum (Decoy Museum is a strong first pick)
• Add time at Tydings Park
• Leave room for dinner at Butcher On The Bay (226 N Washington Street). The newest restaurant in Havre de Grace opens this Spring! Weekend
• Build the trip around a STAR Centre event or a festival weekend
• Add golf at Bulle Rock, if that’s your thing!
A DOWNTOWN THAT FUNCTIONS
Havre de Grace shows what happens when a city invests in the basics: core infrastructure, walkable streets, and public events that bring people downtown year-round. If you work in community associations, you see the same pattern in well-run communities. Residents use the available spaces. Visitors come back. Local businesses stay busy. It’s a simple formula, and Havre de Grace executes it well.
While the refurbishment of downtown Havre de Grace took time and patience, the results speak for themselves. The revitalized streets, storefronts, and public spaces have transformed the area into a vibrant destination. The wait was worth it, and the future is bright!
Written by:
Chris Petrik, CMCA®, AMS®, PCAM®, LSM®, (Candidate) General Manager, Bulle Rock Community Association (Havre de Grace, Maryland); CAI National Large-Scale Managers Committee Member
Nicole Thompson, CMCA®, AMS® Senior Property Manager, Aspen Property Management
The Legal Tightrope:
Managing Compliance, Liability, and Resident Expectations in the Age of Instant Feedback
With social media, public surveys, and divided Boards, decisions are scrutinized more swi ly and loudly than ever. Management and legal counsel must work together to balance enforcement, compliance, and legal risk while navigating resident pressure and polarized expectations from Boards and owners. This presentation will address best practices when handling high-conflict situations that arise in the daily management and counsel of community associations.
Coordinator:
Michelle Jones, CMCA, AMS, PCAM, LSM
General Manager Lake Linganore Association
Speakers:
Hillary A. Collins, Esq. Shareholder
Rees Broome, PC
Managers can earn two continuing education credits for attending this webinar!
R E G I S T E R H E R E :
Chris Petrik, CMCA, AMS, PCAM
General Manager
Bulle Rock Community Association
FirstService Residential
Wednesday, March 11, 2026 8:30 AM - 11:30 AM
Revocation of the 2020 HUD Assistance Animal Guidance
On September 17, 2025, the Department of Housing and Urban Development issued a memorandum titled “Notice of the Withdrawal of FHEO Guidance Documents”, stating that certain previous guidance documents are no longer in effect, nor should be relied upon. The Notice is available here: https://www.hud.gov/sites/dfiles/Main/documents/ Notice-of-Withdrawal-of-Guidance-Documents.pdf
Among the withdrawn documents is the guidance issued on January 28, 2020, known as FHEO Notice 2020-01: Assessing a Person’s Request to Have an Animal as a Reasonable Accommodation Under the Fair Housing Act. Also withdrawn is earlier guidance from April 2013, FHEO Notice 2013-01: Service Animals and Assistance Animals for People with Disabilities in Housing and HUD-Funded Programs.
These documents gave housing providers, including community associations, detailed interpretive guidance about how requests for assistance animals (service and emotional support animals) should be treated under the Fair Housing Act. The 2020 guidance was particularly helpful, as it outlined a step-by-step process housing providers should utilize in evaluating a person’s request for an assistance animal to reasonably accommodate a physical or mental disability under the Act.
The Notice states that HUD is aiming to “reduce unnecessary compliance burdens, enhance the effectiveness of guidance documents, and promote principles underlying the rule of law.” However, the underlying protections of the Act — providing reasonable accommodations and modifications to persons with disabilities — remain in place. But, without HUD’s interpretive guidance, there is more uncertainty about what the federal government deems to be compliance under the Act, especially when it comes to assistance animal-related requests.
Despite the withdrawal of these prior guidance documents, there is still a robust body of jurisprudence through case law, statutes, and regulations that community association attorneys will look to when formulating advice for association clients. Associations are also advised that this HUD action has no bearing on the application of state and local fair housing laws.
The bottom line is that associations should continue to consult with legal counsel on specific fair housing matters
Written by:
Leslie Brown
Rees Broome PC
lbrown@reesbroome.com
Many Thanks
TO OUR ANNUAL SPONSORS!
2026 DIAMOND SPONSORS
Atlantic Maintenance Group
CWR
Four Twelve Roofing
Hann & Hann Construction Services
MillerDodson Associates, Inc.
Minkoff Company
Nagle & Zaller, P.C.
North Arundel Contracting, Inc.
Park Heights Roofing
Pinnacle Financial Partners
Rees Broome, PC
Sahouri Insurance
The Falcon Group Engineers, Architects & Reserve Specialists
Tidewater Property Management, Inc., AAMC
WPM Real Estate Management
2026 PLATINUM SPONSORS
Community Association Underwriters of America
Duradek MidAtlantic
EJF Real Estate Services
Palmer Brothers Painting & General Contracting
Reserve Advisors
SI Restoration
Structural Restoration Services, Inc.
Western Alliance Bank
WHITEFORD
2026 Gold Sponsors
Becht Engineering
Condominium Venture, Inc.
Connie Phillips Insurance
Construction Systems Group
FirstService Residential
Kevin Davis Insurance Services / Amwins Company
McFall & Berry Landscape Management
SmartStreet Banc of California
The Future of AI in Community Management and The Human Touch
The future of community management is being reshaped by a wave of technological innovation, with artificial intelligence (AI) at its core. This evolution is moving the industry away from traditional, manual processes towards a more efficient, data-driven, and resident-focused model. Key trends shaping this new era include an intense focus on the tenant experience, the integration of smart building technology, and a growing emphasis on sustainability and data-driven decision-making.
The AI Revolution in Community Management
Artificial intelligence is poised to be the most transformative force in community management, automating a wide array of tasks and offering unprecedented insights. This will free up community managers to focus on more strategic initiatives and building stronger relationships with tenants.
KEY ROLES OF AI:
• Automated Operations: AI is streamlining routine tasks such as rent collection, lease management, and accounting. AI-powered chatbots and virtual assistants are available 24/7 to answer tenant inquiries, schedule maintenance, and handle routine communication, improving responsiveness and freeing up staff time.
• Predictive Maintenance: By analyzing data from sensors and equipment, AI algorithms can predict when maintenance is needed, allowing for proactive repairs. This minimizes unexpected breakdowns, reduces costs, and enhances tenant satisfaction by ensuring a well-maintained living environment.
• Enhanced Tenant Screening and Security: AI can analyze applicant data to provide a comprehensive risk assessment, leading to more reliable tenant selection. In terms of security, AI-powered surveillance systems can identify unusual activity in real-time and alert community managers to potential threats.
• Personalized Tenant Experiences: AI can analyze tenant data to understand individual preferences and provide personalized services. This could include tailored communication, customized community event recommendations, and even smart home settings that adapt to a resident’s lifestyle.
• Data-Driven Decision Making: AI tools can analyze vast amounts of market data, community performance metrics, and tenant feedback to provide actionable insights. This helps community managers make more informed decisions about pricing, marketing strategies, and capital improvements.
The Rise of the
Smart Building
The integration of smart technology into buildings is a significant trend that goes hand-in-hand with the rise of AI. Smart buildings are equipped with a network of sensors and connected devices that collect data on everything from energy consumption to occupancy patterns. This data is then analyzed by AI-powered platforms to optimize building operations.
For community managers, smart buildings offer numerous benefits, including:
• Increased Efficiency: Automated systems can adjust lighting, heating, and cooling based on real-time occupancy, leading to significant energy savings.
• Improved Tenant Comfort and Convenience: Residents in smart buildings can control their environment through their smartphones, from adjusting the thermostat to unlocking their doors.
• Enhanced Security: Smart access control systems and integrated security cameras provide a safer living environment.
A Focus on the Tenant Experience
In the competitive rental market of the future, the tenant experience will be a key differentiator. Community managers are increasingly leveraging technology to provide a seamless and convenient living experience. This includes:
• Mobile-First Communication: Tenants expect to be able to communicate with their community manager, pay rent, and submit maintenance requests through a user-friendly mobile app.
• Contactless Services: The demand for contactless options, such as virtual tours, online lease signing, and electronic payments, has accelerated.
• Community Building: Technology can be used to foster a sense of community through online forums, event calendars, and platforms for residents to connect with one another.
What AI doesn’t offer - The Enduring Value of the Human Touch
However, despite the significant advantages and efficiencies introduced by technology, the community management landscape is not destined for complete automation. The human element remains an indispensable cornerstone of the industry, particularly in areas that require empathy, nuanced judgment, and genuine relationship-building. While an AI can process a
maintenance request, it cannot show compassion to a tenant facing financial hardship or creatively resolve a delicate interpersonal dispute between neighbors. Building a true sense of community, fostering trust, and making high-stakes decisions during a crisis are tasks that demand a personal touch. Therefore, the future of community management is not one of technology replacing people, but rather technology empowering community managers to offload administrative burdens and dedicate more time to the high-value, humancentric aspects of their roles that ultimately drive tenant satisfaction and retention.
In conclusion, the future of community management will be defined not just by the intelligent application of technology, but by the synergy between digital efficiency and the irreplaceable human element. AI, smart buildings, and data analytics are powerful tools that will automate routine tasks, provide valuable insights, and streamline operations. However, this technological shift is most impactful when it frees community managers from administrative burdens so they can focus on building genuine community, approaching complex tenant relationships with empathy, and offering the nuanced judgment that software cannot replicate. The ultimate goal is a balanced approach where technology creates a seamless, convenient foundation, allowing human professionals to build a responsive, supportive, and truly people-first living experience.
Written by: Orlando Dorsey Connie Phillips Insurance Inc. info@insurance-financial.net
MEMBERS IN THE NEWS!
Highlights from the CAI Law Seminar
The annual Community Associations Institute (CAI) Law Seminar was held in sunny San Diego, California this past January. Ocean views created a feeling of tranquility even inside the conference rooms occupied by CAI, the College of Community Association Lawyers (CCAL), and attorneys, insurance professionals, managers, accountants, and other community association stakeholders from all across the nation. In fact, this year’s Law Seminar had the most registrants ever in its history, 800+.
Several session topics addressed conflict and dispute resolution, especially in dealing with hostile homeowners and harassment. Experts stressed the importance of maintaining composure, even when sometimes industry professionals are pushed to their limits, and provided tools and tips to address conflicts and establish boundaries in a clear and compassionate way.
Another hot topic was the use of artificial intelligence (AI). There were 2 sessions on this issue – one explaining how law firms can embrace AI as a useful tool and one pointing out ethical considerations for lawyers who use AI, highlighting some “this happened in real life” scenarios. The takeaway is that we are just scratching the surface of AI use in the legal industry, but we always have to be mindful of our professional responsibilities.
There was also a timely session on ICE and law enforcement activity in community associations. The session explained the different ways ICE and other law
Judyann Lee, a partner at the law firm, McMillan Metro Faerber, P.C. was recently recognized as a top attorney in The Best Lawyers in America® 2026, for her work in Community Association Law and Real Estate Law. Recognition by Best Lawyers is based on the peer review of lawyers about the professional abilities of their colleagues within their geographic and legal practice areas. The process is highly selective, with only 5% of U.S. lawyers and 3% globally earning this honor. Judyann was also recently named to the 2025 list of Top Attorneys in Community Associations by Bethesda Magazine®. This recognition is also based on a peer review of attorneys. Bethesda Magazine® asked attorneys in Montgomery County, Maryland who they would call if they needed a lawyer to represent them.
Congratulations, Judyann, on being recognized as a Top Attorney!
enforcement activity can present itself in a community association setting and gave legal practitioners and managers specific tools for handling these interactions.
The Case Law Update is a Law Seminar fan favorite. Court decisions over the past year highlighted development rights, easements, the application of the business judgement rule, the reasonableness of attorney fee awards, approval of amendments, termination of condominiums, collection of assessments, and fair housing, among other topics.
The Legislative Update provided some fascinating insight on community association legislative trends across the nation.
The presenters noted more states taking an “anti-association” stance through the introduction of legislation that would prohibit localities from mandating the creation of associations for developers or provide for termination of existing associations under certain circumstances. Arizona, Georgia, Florida, and Missouri all have troubling legislation brewing.
Aside from immersing ourselves in the latest in community association law, the true highlight was the ability to reconnect with fellow community association lawyers and industry professionals from our local area and across the nation in a warm and breezy environment with beautiful scenery, great nightlife, and delicious dining. Next year, we can swap our wetsuits for winter hats, as it was announced that the Law Seminar will be in Washington, D.C. in 2027!
Written by: Leslie Brown, Esq. Rees Broome, PC
Chris Petrik, CMCA®, AMS®, PCAM®, of FirstService Residential and the General Manager of Bulle Rock Community Association in Havre de Grace, Maryland, has been selected to serve on CAI’s National Large-Scale Managers Committee. In this role, Chris will collaborate with large-scale management leaders from across the country to share practical tools and best practices that support onsite teams and volunteer boards. He looks forward to bringing national insights back to the Chesapeake Region Chapter through education, peer support, and stronger manager-to-manager collaboration.
LEGISLATIVE COMMITTEE
2025 Recap
The Chesapeake Regional Chapter CAI Legislative Committee had a highly productive and impactful year in 2025. The committee examined more than 30 pieces of legislation, with focused discussion on issues such as accessory dwelling units, parking regulations, and rezoning—matters with direct and meaningful implications for the communities we represent.
Our strong and engaged membership remained active throughout the year, including leadership participation at the county level, with our Vice Chair serving on a Howard County zoning task force to stay closely connected to local policy development. The committee also benefited
from consistent monthly reports provided by members of the Maryland Legislative Action Committee (MD LAC), offering valuable insight into broader legislative trends.
In 2025, the committee expanded its outreach and visibility by welcoming county legislators to the CRC Expo, hosting elected officials as guest speakers at committee meetings, and representing the Chapter as an exhibitor at the Winter MACO Conference in Cambridge, Maryland. It was a successful year of growth, engagement, and influence— one we look forward to building upon in 2026.
Written by: Karen G. Fooks, PCAM (CRC Legislative Committee Chair)
Monday, October 5, 2026
December 4th Annual Social
We had a great time at our end of the year Annual Social on December 4th!
Many thanks to our Social Committee for putting this event together.
Growing Greener Communities:
The Delaware Livable Lawns Program is a forward-thinking environmental initiative developed to reduce fertilizer runoff — one of the greatest contributors to waterway pollution in our region. Run collaboratively by the Delaware Nursery & Landscape Association in tandem with state and watershed partners, this program certifies lawn care providers that follow environmentally friendly fertilizer application practices and promote education to homeowners about sustainable lawn care.
At its core, the Livable Lawns concept promotes healthier turf that supports biodiversity and prevents harmful nutrient runoff into our rivers, bays, and wetlands. Excess fertilizer, especially nitrogen and phosphorus, can fuel algae blooms and deplete oxygen levels in waterways — threatening aquatic life, impairing water quality, and undermining Delaware and Maryland’s most precious natural resources.
Environmental Benefits for Communities
By employing a Livable Lawns certified landscaping vendor, community associations can enjoy a dual advantage: aesthetically pleasing turf and meaningful environmental stewardship.
1. Cleaner Waterways and Reduced Runoff
Properly calibrated fertilizer application — using the right amount at the right time — minimizes excess nutrients washing off turf and into storm drains. Unlike sewage lines, stormwater runoff flows directly into rivers and bays, carrying whatever it picks up along the way. We apply what the turf is able to use, when it is able to use it.
2. Enhanced Soil and Turf Health
The program encourages soil testing prior to fertilizer application. This ensures nutrients are applied only when needed, at the correct rates. This sciencebased approach strengthens turf health and reduces unnecessary chemical use, leading to thicker, more resilient grass. We take at least one soil sample each year from all of our communities, and customize your program based on the resulting analysis.
3. Support for Biodiversity
Healthy, properly managed turf can contribute to habitat quality. A balanced lawn, in conjunction with
thoughtful ornamental plantings, supports beneficial soil organisms and native pollinators which contribute to broader community ecosystem health. In addition, a healthy lawn will prevent soil erosion and sequester CO2 at a rate of 3600 lbs per acre per year.
Why This Matters for Community Associations
Community associations are stewards of shared landscapes that reflect neighborhood pride and directly affect property values. But beyond aesthetics, these landscapes are part of the broader environmental fabric of our region. By acreage, more turf is being grown in Maryland and Delaware than any other planting, meaning the decisions made regarding its maintenance have clear implications for our shared ecosystem.
Participating in the Delaware Livable Lawns Program means:
• Reduced environmental liability as nutrient pollution concerns grow
• Enhanced resident satisfaction through visibly healthier lawns
• Alignment with sustainability goals many boards and managers are prioritizing
Certified turf practices help a community lead both in appearance and in environmental responsibility.
Looking Ahead
As environmental awareness continues to shape how we care for our landscapes, programs like Delaware Livable Lawns highlight a path forward that’s beneficial on every level: cleaner water, strong turf health, and communities that set a standard for smart, sustainable outdoor care.
Professional landscape contractors in the region are proud to support this mission every day. Together, we can cultivate greener lawns and greener futures.
Written by: Blake Hickerson, LIC Director of Fertilization, Sullivan’s Landscaping and Maintenance Blake@sullivanslandscaping.com
BREAKFAST SERIES
BEYOND THE PAVEMENT: SAFETY, PARKING & INFRASTRUCTURE RESPONSIBILITIES IN COMMUNITY ASSOCIATIONS
From Pavement to Parking –What Boards Need to Know
Community roads, parking, and shared spaces are more than just asphalt—there are critical safety, regulation, and component responsibilities for Boards and managers. This educational seminar provides a comprehensive look at speeding, parking enforcement, road safety, development and the often-overlooked infrastructure of our streets.
Experts will examine parking and safety policies, road maintenance and infrastructure planning, reserve funding, and the risks of deferred maintenance.
DELMARVA BREAKFAST SEMINAR Register here today
Special focus areas include pedestrian and cyclist safety, environmental considerations, and resident education campaigns. This seminar is designed to equip Boards, Owners, and Managers with practical tools, real-world insights, and forward-looking strategies to protect residents, reduce liability, and plan responsibly for the future.
Moderator/Speakers:
• Moderator, Tara Laing, CMCA, AMS, PCAM, Division President, Sentry Management
• Derek Cathell, Delaware State Police
• Mark Parker, Assistant County Engineer, Sussex County Engineering
• Colby Phillips, CMCA, AMS, PCAM , Senior General Manager, Captain's Cove Golf & Yacht Club, Inc.
• Richard F. Polk, PE, Principal and Director of Engineering, Vista Design, Inc.
Bayside Resort Golf Club 12021 North Haven Drive, Selbyville, DE 19975
PRICING
Early Bird – Ends February 20st! Homeowner/Board Member/Manager - $25
Homeowner/Board Member - $35
Business Partner/Manager Member - $45
Business Partner/Manager Non-Member - $55
Sponsor a table here today! Friday, April 10, 2026 8:30 - 11:30 am
Connecting Experience with Growth:
MY PERSPECTIVE ON CAI’S MENTOR MATCH PROGRAM
CAI’s Mentor Match program is one of the most helpful member benefits I’ve seen. It gives community association professionals a structured way to connect one-on-one, ask honest questions, and talk through real situations with someone who understands this work.
I manage a Large-Scale HOA in the Chesapeake Region Chapter and serve as a mentor through Mentor Match. Right now, I’m working with two newer community managers, one in Georgia and one in California. The program gives us a standing space to discuss what they’re facing and what has worked (and not worked) in the communities I have managed.
When I asked CAI’s 2025 Board of Trustees President, Melissa Ramsey, CMCA, AMS, LSM, PCAM, for her perspective, she said:
“The Mentor/Mentee program is a perfect way to connect experience with growth as we all gain valuable insights based on knowledge from hands-on training. We can benefit from the successes and failures of others so that we continue to elevate the industry!”
That’s precisely what Mentor Match looks like in practice.
What Mentor Match Is and Who It’s For
Mentor Match lives inside CAI’s online member platform. Members enroll as a Mentor, Mentee, or both, complete a short profile, pick their skills and topics, and then search a directory of other members who have done the same.
It isn’t limited to community managers. You’ll see:
• Managers and management company executives
• Business partners (banking, insurance, legal, risk management, etc.)
• Homeowner leaders and board members
You can filter by skills (budgeting, communications, conflict resolution, people management), topics (community management, career advancement, designations), communication style (email, phone, Zoom, in-person), career stage, and geography. That mix is part of the value. You can match with someone whose background complements yours, not only someone with the same job title.
There’s no extra fee. If you’re a CAI member, you can use the program.
My Experience as a Mentor
I’ve been managing community associations for over a decade - portfolio communities, a luxury High-Rise condominium, and now a Large-Scale HOA. I’ve handled floods, numerous large capital projects, and my fair share of board politics. I went into Mentor Match wondering if it would really add anything for someone already deep in this work.
It most definitely has.
With my mentees in Georgia and California, we talk about:
• Setting expectations with boards and residents
• Making the daily workload manageable
• Planning ahead for reserves, vendors, and staffing
• Building confidence in the role
The learning runs in both directions. Their questions force me to explain why I do things a certain way, which exposes both solid habits and habits that need updating. I also get a live view of what newer managers in other markets are being asked to handle and how their companies operate.
One of my mentees described the impact this way:
“Being part of the CAI Mentor Match program has given me something I didn’t realize I needed: a place to ask hard questions, learn from someone who has walked this path, and grow in ways that directly impact my communities. It’s helped me become a stronger, more confident manager, and I’m truly grateful for the guidance and support.”
That’s the point: honest conversations that translate into better management for actual communities, which lines up with CAI’s best practices around education and professional growth.
Why Mentor Match Still Matters for Experienced Managers
It’s easy to look at a program like this and think it’s aimed at people who are brand new. Mentor Match is beneficial for experienced managers and other industry professionals:
• It sharpens your thinking. Explaining your approach to budgets, reserves, enforcement, and staffing quickly shows what is clear and what isn’t.
• It widens your perspective. You see how other states and companies handle the same problems with different tools, structures, and expectations.
• It builds genuine relationships. A standing call with someone in another chapter often turns into a longterm peer relationship you can lean on later.
From a chapter standpoint, it also helps with leadership development and retention. People are more likely to stay and grow in this field if they feel supported and have someone outside their own office to call.
Why It Matters for the Chesapeake Region Chapter
For the Chesapeake Region Chapter, the Mentor Match program adds a national layer to the strong local connections we already have.
You can manage in Maryland and still mentor or be mentored by people in other states. You bring back their ideas and examples to your boards, committees, and staff. And when you serve as a mentor, you’re representing our chapter to the rest of CAI and helping build the next wave of leaders.
It’s an easy way for Chesapeake Region Chapter managers, business partners, and homeowner leaders to live out what CAI often talks about: learning from each other and raising the standard of practice across communities.
How to Get Started
Getting started is simple:
1. Log in to your CAI account and complete your member profile.
2. Enroll in the Mentor Match program as a Mentor, Mentee, or both.
3. Run a search in the directory, pick one person who seems like a good fit, and send a request.
4. Use the first conversation to set expectations around goals, time, and communication.
You don’t need a complicated plan. One relationship and one honest conversation at a time is enough to start, and that’s where the Mentor Match program does its best work.
Written by: Chris Petrik, CMCA®, AMS®, PCAM®, LSM®, (Candidate)
General Manager, Bulle Rock Community Association (Havre de Grace, Maryland); CAI National Large-Scale Managers Committee Member
50 YEARS OF CONDO/ HOA MANAGEMENT, AND MASTER ASSOCIATION EXPERIENCE. +
One Promise: Communities that Thrive.
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Full-service HOA/Condo & Master Association Management
Board access to management platforms online
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Handyman, Vendor oversight & maintenance coordination
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Why? Because you and your community are our most important priority! We listen, we adapt and we deliver. We are invested in your future.
At Residential Realty Group, we’ve spent over 50 years helping HOAs and condominium boards turn challenges into success stories.
We know the struggles: poor communication, hidden fees, those companies that put profits before people and volume ahead of value. That’s not us.
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Bringing Winter to Life: A COMPLETE GUIDE TO INDOOR GARDENING
When winter settles in, most of us end up spending a lot more time inside. The trees are bare, the days feel shorter, and everything outside gets pretty quiet. But indoors, there’s a great chance to bring in some warmth, color, and life. Indoor gardening is a way to stay connected to nature during the colder months—and it does more than just make a room look nice. Encouraging this hobby around the neighborhood can brighten individual homes and help bring a community a little closer together.
Here are some key benefits:
A Healthier Home Environment: Indoor plants do more than look good—they contribute to a healthier living space.
• Natural air refreshers: Many houseplants help reduce indoor pollutants found in furniture, carpets, and cleaning products.
• Humidity helpers: Winter heating systems dry out the air; plants naturally release moisture to balance it.
• Mood boosters: Caring for plants can reduce stress, improve focus, and support emotional well-being—especially valuable during darker winter months.
Aesthetic Warmth and Seasonal Cheer: Indoor plants bring life to spaces that might otherwise feel bare in winter.
• Color and vibrancy: Even a single plant can brighten a room.
• Versatile décor: Plants complement every style, from modern to traditional.
• Low-effort beauty: Many popular houseplants thrive with minimal care.
Sustainability Starts Indoors: Indoor gardening fits beautifully with environmentally conscious living.
• Energy efficient: Plants help regulate humidity, supporting more efficient heating.
• Homegrown herbs: Growing herbs reduces packaging waste and grocery trips.
• Mindful living: Plant care encourages a slower lifestyle.
Strengthening Community Connections: Indoor gardening can become a shared experience that brings neighbors together when outdoor gatherings stop.
• Plant-swap gatherings
• Workshops and demonstrations
• A monthly “Plant Spotlight” in the HOA newsletter
Your Indoor Garden – Be Creative
Indoor gardening isn’t just practical—it’s a fun way to make your place feel alive and unique. With a few creative ideas, you can easily turn random corners into cozy green hangouts.
Create a Vertical Garden
Living walls offer a fresh alternative to traditional artwork. Choose plants with varied textures and shades of green to create depth. Modern mounting systems make installation simple, and many include builtin irrigation.
Install Plant Display Shelves
Floating shelves turn empty wall space into a cascading plant display. Mix trailing and upright plants, and vary shelf heights to create movement and visual interest.
Design an Indoor Herb Garden
A kitchen window becomes a functional art piece with basil, thyme, mint, and other herbs arranged on tiered stands or hanging planters. Self-watering containers keep herbs fresh and ready for cooking.
Style Empty Corner Spaces
Transform unused corners with a tall anchor plant and smaller plants layered around its base. Use stands of different heights to add dimension.
Mix Plants with Books
Transform Your Bathroom
Humidity-loving plants like ferns, orchids, and air plants thrive in bathrooms. A small bench or table helps create multiple levels of greenery for a spa-like feel.
Create a “living library” by placing small plants among your books. Succulents, air plants , and trailing plants add charm and personality.
Build Mini Terrariums
Set Up Hanging Plant Displays
Hanging planters save floor space and add visual interest. Mix hanger styles and vary heights to showcase trailing plants. This is especially useful if you have pets that like to garden!
Terrariums are small, selfcontained plant worlds that make beautiful tabletop displays. Their layered stones, soil, and greenery add depth and artistry. These are also great fairy gardens.
Design Entry Displays
Divide Rooms with Plants
Tall plants (like bamboo or snake plants) can act as natural room dividers in open spaces. Coordinated pots help tie the look together, especially when used in open shelving.
Welcome guests with a layered plant arrangement featuring a tall statement plant and smaller companions. Choose containers that complement your décor.
The Bottom Line
Frame Mirrors with Plants
Surround a mirror with a mix of trailing and upright plants to create a living frame. The reflection doubles the greenery and brightens the space.
Indoor gardening is a simple, rewarding way to brighten the winter months. It enhances our well-being, beautifies homes, supports sustainable habits, and creates opportunities for us to connect with neighbors and friends. Encouraging this practice within the HOA or Condo can help your residents enjoy a more vibrant, uplifting Winter season.
Pros and Cons of Faux Décor
While many residents enjoy live plants, faux plants offer convenience and style—especially in low-light or low-maintenance spaces. But there are some definite advantages and disadvantages to be aware of.
Pros
• Zero maintenance
• Allergy-friendly
• Flexible placement
• Long-lasting appearance
• Pet-safe
Cons
• No air-quality benefits
Winter Plant Care Tips
Light
• Place plants near bright windows but avoid drafts.
• Rotate weekly for even growth.
• Use a small grow light in darker rooms.
Water
Written by: Steffanie Nollie, CMCA, AMS
Portfolio
Community Manager
Community Management Corporation Select Community Services, Associa Companies snollie@cmc-management.com
• Water less often in winter.
• Check soil moisture before watering.
• Use room temperature water.
Temperature
• Keep plants away from heating vents and exterior doors.
• Most houseplants prefer 65–75°F.
Humidity
• Group plants together or use a water tray.
• Avoid misting plants prone to leaf spots.
General Care
• Dust leaves gently.
• Hold off on fertilizing until spring.
• Check regularly for pests.
2026COMMUNITY ASSOCIATION
OF THE YEAR AWARD
What are the requirements and how do we submit our application?
In applying for Community Association of the Year, your community must follow CAI’s Best Practices, Federal, State, and local laws and regulations, and adheres to the requirements outlined in the application.
1. Complete the application
2. Complete the essay
3. Select photos
Application found here
4. Please submit the completed application, essay, and photos as a single combined PDF to the Chapter Executive Director, Valerie Lykins, at Valerie.Lykins@caimdches.org. All materials must be received no later than July 15, 2026.
5. The winner will be announced at our Annual Expo and Symposium on Monday, October 5, 2026 at Maryland Live! Casino.
The winning community will have bragging rights for an entire year, a plaque to display, three tickets to the Annual Expo and Symposium, announcements on social media and in our quarterly Beacon Magazine. The winning community will also gain exposure to a broader network of industry volunteers, professionals, and business partners.
MEMBERSHIP COMMITTEE!
Have you been considering getting more involved with CRCCAI but you’re not sure where to start? We encourage you to check out one of our volunteer events. Volunteer events cost nothing but your time while providing personal fulfillment mixed with business opportunities. Each event fosters an atmosphere for authentic connections and relaxed networking between business partners, community managers and homeowners while giving back to our communities.
Looking back on the 2025 volunteer events, the Membership Committee wanted to ensure these opportunities were feasible for members to attend far and wide across the Chapter, hosting two events in Anne Arundel County and another in Ocean City, MD. The fourth event took place in Frederick, MD which is considered a “grey” area or shared territory between our Chesapeake Chapter (CRCCAI) and the Washington Metropolitan Chapter (WMCCAI). The thoughtful intent behind this location was to create an opportunity for additional members to attend a CRCCAI event that typically wouldn’t be able to due to distance.
If developing new relationships, planning activities to encourage recruiting new members, and retaining current members, while serving your community is what motivates you, the Membership Committee is looking for enthusiastic individuals to volunteer. Check out what we accomplished last year and keep an eye out for what’s to come!
2025 Volunteer Activities Recap
Marley Glen is an Anne Arundel County public school located in Glen Burnie, MD serving students with significant special needs ages 5-21.
1. Thursday, June 5th | Marley Glen Carnival: The carnival is hosted yearly to celebrate the students’ hard work and achievements. Volunteers had the opportunity to man games and activity stations, support tasks such as refilling bubble stations, and assist with snacks and beverages.
2. Wednesday, August 13th | Marley Glen Cleanup Event: During this event volunteers connected while weeding, mulching, maintaining planter boxes as well as cleaning up to help maintain the on-site memorial.
Monocacy National Battlefield is a well-known National Landmark filled with tons of history sitting on over 1,600 acres of fields, forests, streams and historical landmarks.
3. Friday, September 26th | Monocacy Battlefield Cleanup: Volunteers came prepared to help restore the landscape by clearing debris and picking up trash along Bush Creek, the Monocacy River, and the Gamber Mill Trail.
Cindy McKoin – Board President with Potomac Ridge Condominium, Inc. was kind enough to share her thoughts after attending this event. “The Monocacy Battlefield clean up in Frederick County was the first such event hosted by the Membership Committee, and the first in western Maryland. It was amazing to meet so many individuals and companies who live and work in the Frederick area! We combed the battlefield and river to fill the bags of debris. Some even came prepared to cut back underbrush choking one of the wooden pathways. We worked. We networked. We got our exercise. We even had the intrigue of finding two historic cannon balls. Kudos to Membership for hosting such a fun and purposeful activity in western Maryland!”
Litter Free OC Program in Ocean City, MD hosts events yearly with a directive of protecting the environment. Programs like these are what make a difference in our communities.
4. Thursday, October 23rd | CRCCAI & Litter Free OC Beach Cleanup: Volunteers took part in cleaning up the general ocean side area of the beach from Worcester Street through N. 3rd Street. This group did such a great job of successfully removing 150 lbs. of trash, they made the local paper!
We share great appreciation to all volunteers for their time and dedication. The Chapter looks forward to hosting additional membership engagement opportunities that foster service, collaboration, and connection throughout the region in 2026.
Written by:
Mindy Shifflett, Duradek MidAtlantic (mindys@duradekmidatlantic.com) and Crystal Coats, Paul Davis Restoration (crystal.coats@pauldavis.com)
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December 10th Annual Meeting & Breakfast Seminar
We had a great time at our end of the year
Annual Meeting & Breakfast Seminar on December 10th!
Many thanks to our December Breakfast Sponsors!
Bearinger ChemDry
Becht Engineering BT
BrightView Landscapes
BECS
Connie Phillips Insurance
Construction Systems Group
First Citizens Bank
Four Twelve Roofing
GFedale Roofing & Siding
Katchmark A Tecta America Company
Knott Mechanical
MillerDodson Associates
Mr. Clean Power Washing
North Arundel Contracting
Precision Concrete Cutting
Pro Painting & Contracting
PTG Enterprises
Purofirst of Metropolitan Washington
RestoreCore
Roche Landscaping Services
SI Restoration
Structural Restoration Services
The Falcon Group
USI Insurance Services
Walker Consultants
Congratulations to our 2025 Chapter Award Winners!
Recruiter of the Year
Christina Sites, CMCA, AMS, PCAM
Legum & Norman
Educator of the Year
Stephan Kaganzev, CMCA, AMS, PCAM
FirstService Residential Delaware at Bishop’s Landing
Beacon of Light
Michele Nadeau, CMCA, AMS, PCAM
Legum & Norman
Volunteers of the Year
Jeff Cheney
Custodial Work Resources
Beth Bencivenni
RestoreCore
Community Spotlight
Captain’s Cove Wins for All
“It’s welcoming,” she says simply — and that word seems to anchor everything else. Colby Phillips, CMAA, CMCA, AMS, PCAM
From a thriving farmer’s market to a spirited junior lifeguard program, Captain’s Cove community has cultivated something many associations strive for but struggle to achieve: genuine, enthusiastic engagement. And that spirit recently earned them one of the industry’s most coveted honors — Community of the Year
In Captain’s Cove, events aren’t calendar fillers — they’re traditions.
The annual Christmas celebration is a favorite. Residents gather for a tree lighting ceremony, but the highlight is the decorated golf cart parade, where creativity takes the wheel and neighbors line up to cheer each other on. It’s festive, personal, and distinctly theirs.
“Not every community engages the same way,” Colby reflects, noting that in conversations with other property managers, she’s seen wide differences in participation levels. “Our residents show up. They want to be involved.”
That involvement doesn’t happen by accident.
Behind the scenes, community engagement is intentional and carefully planned. Colby and her team prioritize consistent communication with residents, supported by structured work groups and activity committees that empower members to take ownership.
One key to success? Timing.
“Different demographics prefer different times,” Colby explains. Families, retirees, working professionals — each group has its rhythms. By being thoughtful about scheduling, her team ensures that events feel accessible to everyone.
Their largest annual event — a breast cancer walk — is a powerful example of what happens when strategy meets heart. The event raises funds for local women’s organizations and draws widespread participation. It’s not just a fundraiser; it’s a cause that unites the community.
Colby credits much of the success to her team. “You have to be willing to try new ideas,” she says. “And it helps when you have a supportive board that believes in them.”
The path to becoming Community of the Year started quietly but quickly became an immense sense of pride.
“It was a proud moment — not just for us, but for the entire community.”
Perhaps most importantly, Captain’s Cove’s achievement became a roadmap for others. By showing that intentional planning, community involvement, and investment in quality of life lead to real results, the award has inspired other communities to pursue similar paths. Captain’s Cove proved that community betterment is not just an ideal—it’s achievable, measurable, and worth striving for, for the benefit of all.
Written by: Nicole Thompson, CMCA, AMS
Senior Property Manager, Aspen Property Management nthompson@aspenpropertymgmt.com
CHESAPEAKE REGION CHAPTER OF CAI 2026 EVENTS
JANUARY
THURSDAY, JANUARY 15TH
CHARTING YOUR COURSE | 9:30 – 10:30 AM (VIRTUAL)
TUESDAY, JANUARY 27TH | 7:00 – 8:30 PM
HOMEOWNER HUDDLE WEBINAR
“Planning or Paying: What Maryland’s New Reserve Law Means for Your Community” (VIRTUAL)
FEBRUARY
WEDNESDAY, FEBRUARY 18TH
BREAKFAST WEBINAR | 9:30 – 11:30 AM
“What’s All that Racket?! How to Handle Nuisance in the Community Webinar” (VIRTUAL)
MARCH
WEDNESDAY, MARCH 11TH
BREAKFAST SEMINAR | 8:30 – 11:30 AM
“The Legal Tightrope: Managing Compliance, Liability, and Resident Expectations in the Age of Instant Feedback” TEN OAKS BALLROOM, CLARKSVILLE, MD
APRIL
FRIDAY, APRIL 10TH
DELMARVA BREAKFAST SEMINAR | 8:30 – 11:30 AM
“Beyond the Pavement: Safety, Parking & Infrastructure Responsibilities in Community Associations” BAYSIDE RESORT GOLF CLUB, SELBYVILLE, DE
MAY
MONDAY, MAY 4TH
DELMARVA GOLF OUTING | 9:00 AM BEAR TRAP DUNES, OCEANVIEW, DE
WEDNESDAY, MAY 13TH
EDUCATIONAL SEMINAR & HAPPY HOUR | 1:00 – 5:30 PM
“ Tools That Turn Good Service into Great Service”
DOUBLETREE BY HILTON HOTEL BALTIMORE - BWI AIRPORT
JUNE
TUESDAY, JUNE 16TH
GOLF OUTING | 9:00 AM
TURF VALLEY RESORT, ELLICOTT CITY, MD
Board of Directors
Communications Committee
Delmarva Committee
Education Committee
Expo Committee
Golf Committee
JULY
WEDNESDAY, JULY 8TH
MANAGER HUDDLE | 12:00 PM
“Maryland Benchmarking & BEPS Compliance: What Community Associations Need to Know” (VIRTUAL)
THURSDAY, JULY 23RD
CRAB FEAST | 3:00 – 7:00 PM
KURTZ’S BEACH, PASADENA, MD
AUGUST
THURSDAY, AUGUST 13TH
JOINT CHAPTER EVENT | 3:00 – 6:00 PM
THE MARYLAND JOCKEY CLUB, LAUREL, MD
OCTOBER
MONDAY, OCTOBER 5TH
ANNUAL SYMPOSIUM & EXPO | 8:00 AM – 4:00 PM Topic – TBD
MARYLAND LIVE! CASINO & HOTEL, HANOVER, MD
WEDNESDAY, OCTOBER 14TH
HOMEOWNER HUDDLE WEBINAR | 7:00 – 8:30 PM
“Watershed Assistance Grant Program” (VIRTUAL)
THURSDAY, OCTOBER 30TH
BOARD LEADERSHIP DEVELOPMENT WORKSHOP
LOCATION AND TIME TBD
NOVEMBER
THURSDAY – FRIDAY, NOVEMBER 12TH & 13TH
DELMARVA HAPPY HOUR | 4:00 – 6:00 PM
SIROCCO FOOD & DRINK AT THE COAST
REHOBOTH BEACH HOTEL EXPO | 8:00 AM – 3:00 PM
REHOBOTH BEACH CONVENTION CENTER
DECEMBER
THURSDAY, DECEMBER 3RD
ANNUAL SOCIAL | 3:00 – 7:00 PM
ROLLING ROAD GOLF CLUB, CATONSVILLE, MD
WEDNESDAY, DECEMBER 9TH
BREAKFAST SEMINAR & ANNUAL MEETING | 8:30 – 11:30 AM
“Living Structures - The Anatomy of Your Building”
TEN OAKS BALLROOM, CLARKSVILLE, MD
CHAPTER BOARD AND COMMITTEE MEETINGS
First Wednesday at 9:00 am
Fourth Tuesday at 10:00 am
Third Wednesday at 9:00 am
Second Thursday at 9:30 am
Third Tuesday at 9:30 am
Second Friday at 9:30 am
Legislative Committee
Magazine Committee
Second Thursday at 4:00 pm
First Thursday at 10:00 am
Membership Engagement Committee Third Tuesday at 3:00 pm
Outreach Committee
Social Committee
Second Tuesday at 10:30 am
Fourth Thursday at 11:00 am