Winter/Spring 2026

THE Winter/Spring 2026

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THE BEACON

In this Issue Connie Phillips Insurance 2 Presidents Message 4 Welcome New Members 5 Congratulations to Our Board of Directors 6 PMDP 6 Maryland/Delaware Hidden Treasures 7-9 March 11th Breakfast Series 10 Pop Tab Challenge 11 Revocation of the 2020 HUD Assistance Animal Guidance 12 Annual Sponsors 13 PRO Painting & Contracting 14 The Future of AI in Community Management 15-16 Customer Work Resources 17 Members in the News 18 Beacon Advertising Opportunites 19 Deeley Insurance Group 19 Legislative Committee Recap 20 Annual Symposium & Expo Save the Date 20 December 4th Annual Social 21-22 The Falcon Group 23 Growing Greener Communities 24 RoofPro 25 April 10th Breakfast Series 26 CAI’s Mentor Match Program 27-28 Residential Realty Group 29 Delmarva Golf Outing 30 A Complete Guide to Indoor Gardening 31-33 The Phillips Condominium Group 33 Community Association of the Year Award 34 Get Involved with the Membership Committee 35 Tidewater Property Management 36 December 10th Annual Meeting & Breakfast Seminar 37-38 Structural Restoration Services 39 Community Spotlight 40-41 Hann & Hann Construction Services 42 2026 Events 43

EXECUTIVE BOARD President

President-Elect Vice-President Secretary Treasurer

DIRECTORS

Beth Bencivenni, RestoreCore Rebecca Clemson-Petrik, CMCA, AMS, PCAM, FirstService Residential Cynthia McKoin, Potomac Ridge Condominium Michele Nadeau, CMCA, AMS, PCAM, Legum & Norman, An Associa Company

COMMITTEE CHAIRS & VICE CHAIRS Communications

Delmarva

Education

EXPO

Golf

Legislative

Magazine

Chesapeake Region Chapter of CAI

Valerie Lykins, Executive Director Angela Marsh, Marketing and Events Manager Mahogani Brevett, Administrative Specialist PO Box 6838, Columbia, MD 21045 Office Line: 410-348-1534 • Membership Line: 410-505-8746 Office: contact@caimdches.org • Membership: membership@caimdches.org www.caimdches.org This publication attempts to provide CAI’s membership with information on community association issues. Authors are responsible for developing the logic of their expressed opinions and for the authenticity of all presented facts in articles. CAI does not necessarily endorse or approve statements of fact or opinion made in these pages and assumes no responsibility for those statements. This publication is issued with the understanding that the publisher is not engaged in rendering legal, accounting or other professional services. If legal advice or other expert assistance is required, the services of a competent professional should be sought. Permission to reprint articles in Beacon may be granted only after receiving prior written approval from the CED of CRC/CAI.

Gary Saylor Atlantic Maintenance Group Michelle Jones, CMCA, AMS, PCAM, LSM Lake Linganore Association B.K. Swartwood, CMCA, AMS, PCAM Montego Bay Civic Association Hillary Collins, Esq. Rees Broome, PC Ashley Zayas, CMCA, AMS Tidewater Property Management

Membership Engagement Outreach

Social

Matt Mericle, CMCA, AMS, PCAM, Chair Condominium Venture, Inc. Mariana Teran, Vice-Chair Rees Broome, PC Lisa Meck, CMCA, AMS, PCAM, Chair Carl M. Freeman Companies Melissa Esham, CMCA, AMS, PCAM, Vice-Chair Deeley Insurance Stephan Kaganzev, CMCA, AMS, PCAM, Chair FirstService Residential at Bishops Landing Adena Mansback, Vice-Chair BankUnited Ellen Throop, Esq., Chair Rees Broome, PC Dani Bressler, CAS, EBP, Vice-Chair Toepfer Construction Co., Inc. Chase Hudson, CIRMS, CISR, EBP, Chair Sahouri Insurance T.J. Socks, Vice-Chair Becht Engineering BT Karen Fooks, CMCA, AMS, PCAM, Chair Community Management Corporation/Associa Renee Dubois, Vice-Chair Village of River Hill Jedd Narsavage, LEED AP, Chair GreenSweep, LLC Jennifer Melson, CMCA, AMS, Vice-Chair Sullivan’s Landscaping & Maintenance Jennifer Melson, CMCA, AMS, Chair Sullivan’s Landscaping & Maintenance Wendy Whittam, CMCA, AMS, Vice-Chair Premier Community Association Management Jeff Cheney, Chair CWR Brittany Doster, CMCA, AMS, Vice-Chair Lake Linganore Association Eddie Ramos, Chair Atlantic Maintenance Group Mindy Shifflett, Vice-Chair Duradek MidAtlantic

PRESIDENT’S MESSAGE Let’s continue charting our course boldly this year— year—with energy, purpose, and momentum.

Welcome back to another exciting year with CAI Chesapeake!

We kicked off 2026 with tremendous momentum at CYC – Charting Your Course, held via Zoom — and even virtually, the energy was electric. The engagement, participation, and enthusiasm from our members showed exactly why this Chapter continues to thrive.

When dedicated professionals come together — even online — to learn and grow, powerful things happen.

We carried that momentum straight into February with our first Breakfast Webinar of 2026, also held via Zoom.

It was incredibly well attended and filled with timely, informative content. The participation in the chat, the thoughtful questions, and the shared insights proved once again that education remains at the heart of what we do — regardless of format.

And we are just getting started.

March brings our next Breakfast Program, followed by our April Delmarva Breakfast, and Delmarva Golf is right around the corner! Foursomes and sponsorship opportunities are now available, and we’re excited about the new locations this year. Registrations are open — be sure to secure your spot early.

Looking ahead, please save the date for: • May Education Program & Happy Hour • Turf Valley Golf Tournament • Joint Chapter Event • Our highly anticipated Fall Expos

Our industry plays a vital role in shaping and strengthening the communities we serve. Every day, you are supporting boards, guiding homeowners, protecting investments, and improving quality of life.

The positive changes you help create truly matter.

To our Community Managers — we want to hear your stories. Tell us about the innovative initiatives happening in your communities, the challenges you’ve navigated, and the wins worth celebrating. We are happy to highlight our members in The Beacon and showcase the incredible work happening across the Chesapeake Chapter.

As we move forward in 2026, I encourage you to lean in. Attend an event. Join a committee. Sponsor a program. Invite a colleague. Engage fully. Education, networking, collaboration — and yes, plenty of laughs — are what make this Chapter special.

Together, we are elevating our profession and strengthening our communities.

Let’s continue charting our course boldly this year — with energy, purpose, and momentum.

The best is yet to come.

Gary Saylor

Gary Saylor President, CAI Chesapeake Chapter President, Atlantic Maintenance Group

I’m also proud to share the launch of our newly formed Outreach Committee. This initiative reflects who we are as a Chapter — committed not only to professional growth but also to meaningful community impact.

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THE BEACON

Mr. Tyler Bae

Welcome new members

Mr. Jeffrey Bagaglio Forest Landing Community Association, Inc. Suzanne Ball Legum & Norman Maureen Beauchamp Carroll’s Creek Community Association Edwina Bland Woodview Village West Community Association Stephen Brockelman

Mr. Michael Cassera Bishop’s Landing Community Association

Mr. John Fox Captain’s Cove Golf & Yacht Club, Inc.

Danielle Mackin VN Management, Inc.

Ms. Jeanne Schatzman Bayshore Property Owners Association

Jay Frankel Carroll’s Creek Community Association

Mr. David Mamana Greenskeeper Landscaping & Lawn Management, Inc.

Mr. Benjamin Schmidt Derwood Station Homeowners Association #2 Inc.

David Marianelli Seagrass Plantation Community Association

Mr. Andy Schopfer Bayshore Property Owners Association

Robert Mayer Antigua Condo Association

Elizabeth Shumar Legum & Norman

Pat Glaunert Symphony Village Homeowners Association Kevin Gorman Greenlight Networks MD, LLC Mrs. Arlene Harris

Michael Hartnett Seagrass Plantation Community Association Mr. Steve Holdiman Two Rivers Master Association

Tor Christensen Two Rivers Master Association

Mr. Sam Hunter Lake Linganore Association

Carol Claassen Seagrass Plantation Community Association

Brenda January Carroll’s Creek Community Association

Sallie Cwik

Eric Johnson Two Rivers Master Association

Darrylin Daniels Waters Landing HOA

Antionette Jones Carroll’s Creek Community Association

Dan Dering Carroll’s Creek Community Association

Ms. Barbara Keenan Solitude on White Creek Homeowners Association

Bernie Doss Symphony Village Homeowners Association

Mr. David Kidd

Mr. James Edrington Solitude on White Creek Homeowners Association

Brian Kuhn Two Rivers Master Association

Mrs. Brenda Escudero Condominium Venture, Inc. Ms. Kelsey Feldmann SavaTree Mr. David Ferris Forest Landing Community Association, Inc. Hillary Fish Legum & Norman Ms. Patricia Flanigan Southfield at White Marsh Section II Condominium Association, Inc. 5

Jason Kingan Local Buckets

Jerry Lapham Carroll’s Creek Community Association Alexis Lasalle Turf Doc Landscaping Eric Lehman

Glenda Lissimore Greenhaven Condominium Association Nancy Lopez Raffles Condominium Association, Inc Mrs. Laurie MacDonald Bishop’s Landing Community Association

Sari Mcleod Complete Condo-HOA Election Help, LLC Mrs. Connie Meisner Bishop’s Landing Community Association Jay Middletown Seagrass Plantation Community Association

Mr. Michael Settle

Ms. Annette Sindar Eagle Roofing Products Mr. Christopher Smith Tidewater Property Management Mr. John Stauffer Forest Landing Community Association, Inc. Doug Stroud Carroll’s Creek Community Association

Fausto Miraglia Seagrass Plantation Community Association

Nina Thompson Bio One Annapolis

Kelly Mitchell Tri-State Sewer Services LLC

Ken Walters English Towers Condominium Association

Ms. Leida Morales Bayshore Property Owners Association Dr. Lesley Murphy Seagrass Plantation Community Association Ms. Susan Oddo Bayshore Property Owners Association Mr. Frank Pandolfino Carroll’s Creek Community Association Mrs. Kelly Piatt Villages at Red Mill Pond Ms. Joanne Quass Seagrass Plantation Community Association Ms. Kelly Rae Circuit Electric & Construction Services

Ms. Barbara Walker

Ms. Tammy Watts

Ms. Lynn Weymer Derwood Station Homeowners Association #2 Inc. Sherry Wheeler Seagrass Plantation Community Association Ms. Emily Wilberg The Management Group Associates Mr. Tommy Winston Aver Real Property Management LLC Ms. Gayle Young CUO Watermark Place Condominium Residences

Holli Rutkowski VN Management, Inc. Kathy Schaeffer Bayshore Property Owners Association

THE BEACON

Thank you

to our returning Board Members!

to our Board of Directors for 2026!

Congratulations to our 2026 Chapter President!

We would like to welcome and congratulate our new Board Members!

Beth Bencivenni Director RestoreCore

Rebecca Clemson-Petrik, CMCA, AMS, PCAM Director FirstService Residential

Hillary Collins, Esq. Secretary Rees Broome, PC

Michelle Jones, CMCA, AMS, PCAM, LSM President-Elect Lake Linganore Association

Cindy McKoin Michele Nadeau, CMCA, AMS, PCAM Director Legum & Norman, an Associa Company

Gary Saylor President

Atlantic Maintenance Group

Director Potomac Ridge Condominium Inc.

B.K. Swartwood, CMCA, AMS, PCAM Vice-President Montego Bay Civic Association

Ashley Zayas, CMCA, AMS Treasurer Tidewater Property Management

2026 Professional Management Development Program (PMDP) For more information and to visit the list of courses offered in 2026 visit here: https://www.caionline.org/ education-for-managers/ Or scan here

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THE BEACON

MARYLAND/DELAWARE HIDDEN TREASURES Havre de Grace: A Day Trip Worth Taking If you want a Maryland/Delaware Treasure that feels like a real getaway without a long drive, put Havre de Grace on your list. You get waterfront views, a walkable downtown, museums, and a calendar of events that give you a reason to come back. You also get a city that’s investing in infrastructure and public spaces in a way you can see and feel when you’re on foot.

A Note from Mayor Bill Martin Mayor Bill Martin summed it up nicely: “Havre de Grace isn’t just a destination on a map; it is a place where the Susquehanna River meets the Chesapeake Bay, and history meets the modern spirit of community. Our city is moving forward with the Downtown Restoration Project. We are creating a 21stcentury model city that honors our past while building a walkable future for local businesses and guests. Stroll along our historic streets or catch a sunset at Concord Point Lighthouse. For recreation, we’re also home to Bulle Rock Golf Course… We invite you to experience the ‘Decoy Capital of the World.’”

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WHY HAVRE DE GRACE WORKS FOR FIRSTTIME VISITORS You don’t need a complicated plan. You can park once, walk most of the highlights, and still feel like you “did the town.”

Here’s what stands out in Havre de Grace: • Easy Waterfront access: boardwalk-style walking, open views, and places to stop and sit.

• A downtown built for strolling: shops, restaurants, and public spaces that reward walking.

• History you can see: lighthouse, museums, and older streetscapes that give the city character.

• A year-round events calendar: multiple weekends per year, where the town has extra energy.

• The Tide trolley: an easy way to explore more of the city without moving your car.

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CITY INVESTMENT YOU CAN SEE: DOWNTOWN AND INFRASTRUCTURE

HISTORY AND CULTURE: THE “DECOY CAPITAL OF THE WORLD”

Havre de Grace has put real work into the city’s bones, not just surface improvements.

Havre de Grace embraces its heritage without making it feel like homework.

Downtown Restoration Project

Highlights to build your afternoon around:

The Downtown Restoration Project (100 and 200 blocks of North Washington Street) has included: • Replacement of water infrastructure • Sewer line improvements (including relining work) • Wider sidewalks and a better pedestrian experience • A new brick-paved roadway and upgraded streetscape If you visit downtown now, you can see the difference in how the street functions. It feels cleaner, more walkable, and more “main street.”

Water System Upgrade The city also invested in a larger water transmission line to support better system performance and storage operations at Graceview. That’s not flashy, but it’s the kind of project that supports long-term growth and reliability.

Main Street Expansion

• The Decoy Museum: a strong stop if you like maritime history, folk art, and local tradition.

• Maritime-focused attractions: you’ll find plenty of nods to the Upper Bay’s working-water history.

• A historic feel downtown: older architecture and streets that still feel lived-in, not staged.

Even if you’re not a “museum person,” these places make the city’s identity click quickly.

ARTS AND ENTERTAINMENT: THE STAR CENTRE The STAR Centre (a repurposed school building) has become a regional destination for: • Performances and tribute acts • Community events • Larger gatherings that bring visitors into town

The expansion of the Main Street District brings additional resources for downtown improvements and small-business support. That matters because it helps keep momentum going after the construction dust settles.

It’s one more reason Havre de Grace works as a weekend plan. You can pair a show with dinner and a waterfront walk and call it a night.

THE WATERFRONT: CONCORD POINT AND THE PROMENADE

FESTIVALS AND EVENTS THAT CAN ANCHOR YOUR VISIT

If you only do one thing in Havre de Grace, do the waterfront.

• Concord Point Lighthouse: iconic, photogenic, and easy to access.

• The Promenade: a long, scenic boardwalk-style walk along the water that connects key areas and keeps you close to the views.

• Tydings Park: a natural “anchor” for festivals, events, and relaxed time by the water.

This part of town makes you slow down. Bring a coffee.

Take the walk. Sit for a bit.

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If you like visiting when a town feels busy and alive, plan around one of these: Winter • Ice Festival (February): lit ice sculptures, carving, and a chili cook-off atmosphere.

• Holiday programming later in the year brings families and visitors downtown.

Spring • Decoy & Wildlife Festival (May): heritage-based event tied to the city’s decoy tradition.

THE BEACON

Summer into Fall • Farmers Market: a seasonal stop for local produce, baked goods, and regional vendors.

• First Fridays (May–October): monthly street festival with vendors, food, and music.

• Oktoberfest (October): seasonal event with a waterfront backdrop.

• HdG Art Show (October): long-running outdoor art show in Tydings Park.

Holiday Season • Holly Jolly Havre de Grace (December): parade, carriage rides, and seasonal community events.

These events don’t just fill out a calendar. They give you an easy reason to pick a weekend and go.

For a full calendar of events (including many more than can fit in a brief article), visit explorehavredegrace.com.

RECREATION: BULLE ROCK GOLF COURSE For golfers, Havre de Grace has a major draw: Bulle Rock Golf Course, designed by Pete Dye and widely recognized as the top public course in the state, and consistently ranked among the Top 50 in the US. It’s also an easy talking point if you bring family members who want different options on the same trip: golf for one group, waterfront and shopping for the rest.

A SIMPLE “DO THIS FIRST” ITINERARY If you’ve never been, start like this: 2-4 hours

in the city are reflected in the care, character, and welcoming atmosphere at Vintage Cafe.

• Do the Promenade and stop at Concord Point Half-Day • Add one museum (Decoy Museum is a strong first pick) • Add time at Tydings Park • Leave room for dinner at Butcher On The Bay (226 N Washington Street). The newest restaurant in Havre de Grace opens this Spring!

Weekend • Build the trip around a STAR Centre event or a festival weekend • Add golf at Bulle Rock, if that’s your thing!

A DOWNTOWN THAT FUNCTIONS Havre de Grace shows what happens when a city invests in the basics: core infrastructure, walkable streets, and public events that bring people downtown year-round. If you work in community associations, you see the same pattern in well-run communities. Residents use the available spaces.

Visitors come back. Local businesses stay busy. It’s a simple formula, and Havre de Grace executes it well.

While the refurbishment of downtown Havre de Grace took time and patience, the results speak for themselves.

The revitalized streets, storefronts, and public spaces have transformed the area into a vibrant destination. The wait was worth it, and the future is bright!

• Park downtown

Written by:

• Walk shops and grab coffee or lunch at Vintage Point Cafe (400 N Union Ave). Vintage Café is a hometown story for owner Richard Forton.

Originally from Havre de Grace, opening his restaurant downtown is a meaningful return to the community that shaped him. His deep roots

Nicole Thompson, CMCA®, AMS® Senior Property Manager, Aspen Property Management

W INT E R/S P RING 2026

Chris Petrik, CMCA®, AMS®, PCAM®, LSM®, (Candidate) General Manager, Bulle Rock Community Association (Havre de Grace, Maryland); CAI National Large-Scale Managers Committee Member

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2026 BREAKFAST SERIES

The Legal Tightrope:

Managing Compliance, Liability, and Resident Expectations in the Age of Instant Feedback With social media, public surveys, and divided Boards, decisions are scrutinized more swiftly and loudly than ever.

Management and legal counsel must work together to balance enforcement, compliance, and legal risk while navigating resident pressure and polarized expectations from Boards and owners. This presentation will address best practices when handling high-conflict situations that arise in the daily management and counsel of community associations.

Managers can earn two continuing education credits for attending this webinar!

REGISTER HERE:

Coordinator: Michelle Jones, CMCA, AMS, PCAM, LSM General Manager Lake Linganore Association

Speakers: Hillary A. Collins, Esq. Shareholder Rees Broome, PC Chris Petrik, CMCA, AMS, PCAM General Manager Bulle Rock Community Association FirstService Residential

Wednesday, March 11, 2026 8:30 AM - 11:30 AM TEN OAKS BALLROOM - 5000 SIGNAL BELL LN

IN PERSON

CLARKSVILLE, MD 21029

Building Better Communities caimdches.org 10

#CAICRC

THE BEACON

W INT E R/S P RING 2026

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Revocation of the 2020 HUD Assistance Animal Guidance On September 17, 2025, the Department of Housing and Urban Development issued a memorandum titled “Notice of the Withdrawal of FHEO Guidance Documents”, stating that certain previous guidance documents are no longer in effect, nor should be relied upon. The Notice is available here: https://www.hud.gov/sites/dfiles/Main/documents/ Notice-of-Withdrawal-of-Guidance-Documents.pdf.

Among the withdrawn documents is the guidance issued on January 28, 2020, known as FHEO Notice 2020‑01: Assessing a Person’s Request to Have an Animal as a Reasonable Accommodation Under the Fair Housing Act. Also withdrawn is earlier guidance from April 2013, FHEO Notice 2013‑01: Service Animals and Assistance Animals for People with Disabilities in Housing and HUD‑Funded Programs.

These documents gave housing providers, including community associations, detailed interpretive guidance about how requests for assistance animals (service and emotional support animals) should be treated under the Fair Housing Act. The 2020 guidance was particularly helpful, as it outlined a step-by-step process housing providers should utilize in evaluating a person’s request for an assistance animal to reasonably accommodate a physical or mental disability under the Act. The Notice states that HUD is aiming to “reduce unnecessary compliance burdens, enhance the effectiveness of guidance documents, and promote principles underlying the rule of law.” However, the underlying protections of the Act — providing reasonable accommodations and modifications to persons with disabilities — remain in place.

But, without HUD’s interpretive guidance, there is more uncertainty about what the federal government deems to be compliance under the Act, especially when it comes to assistance animal-related requests.

Despite the withdrawal of these prior guidance documents, there is still a robust body of jurisprudence through case law, statutes, and regulations that community association attorneys will look to when formulating advice for association clients. Associations are also advised that this HUD action has no bearing on the application of state and local fair housing laws.

The bottom line is that associations should continue to consult with legal counsel on specific fair housing matters Written by: Leslie Brown Rees Broome PC lbrown@reesbroome.com W INT E R/S P RING 2026

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Many Thanks

TO OUR ANNUAL SPONSORS! S!

2026 DIAMOND SPONSORS Atlantic Maintenance Group CWR Four Twelve Roofing Hann & Hann Construction Services MillerDodson Associates, Inc.

2026 PLATINUM SPONSORS

Minkoff Company

Community Association Underwriters of America

Nagle & Zaller, P.C.

Duradek MidAtlantic

North Arundel Contracting, Inc.

EJF Real Estate Services

Park Heights Roofing

Palmer Brothers Painting & General Contracting

Pinnacle Financial Partners

Reserve Advisors

Rees Broome, PC

SI Restoration

Sahouri Insurance

Structural Restoration Services, Inc.

The Falcon Group Engineers, Architects & Reserve Specialists

Western Alliance Bank

Tidewater Property Management, Inc., AAMC

WHITEFORD

WPM Real Estate Management

2026 Gold Sponsors Becht Engineering BT Condominium Venture, Inc. Connie Phillips Insurance Construction Systems Group FirstService Residential Kevin Davis Insurance Services / Amwins Company McFall & Berry Landscape Management SmartStreet Banc of California

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THE BEACON

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The Future of AI in Community Management

and The Human Touch The future of community management is being reshaped by a wave of technological innovation, with artificial intelligence (AI) at its core. This evolution is moving the industry away from traditional, manual processes towards a more efficient, data-driven, and resident-focused model.

Key trends shaping this new era include an intense focus on the tenant experience, the integration of smart building technology, and a growing emphasis on sustainability and data-driven decision-making.

The AI Revolution in Community Management Artificial intelligence is poised to be the most transformative force in community management, automating a wide array of tasks and offering unprecedented insights. This will free up community managers to focus on more strategic initiatives and building stronger relationships with tenants.

KEY ROLES OF AI: • Automated Operations: AI is streamlining routine tasks such as rent collection, lease management, and accounting. AI-powered chatbots and virtual assistants are available 24/7 to answer tenant inquiries, schedule maintenance, and handle routine communication, improving responsiveness and freeing up staff time.

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• Predictive Maintenance: By analyzing data from sensors and equipment, AI algorithms can predict when maintenance is needed, allowing for proactive repairs. This minimizes unexpected breakdowns, reduces costs, and enhances tenant satisfaction by ensuring a well-maintained living environment.

• Enhanced Tenant Screening and Security: AI can analyze applicant data to provide a comprehensive risk assessment, leading to more reliable tenant selection. In terms of security, AI-powered surveillance systems can identify unusual activity in real-time and alert community managers to potential threats.

• Personalized Tenant Experiences: AI can analyze tenant data to understand individual preferences and provide personalized services. This could include tailored communication, customized community event recommendations, and even smart home settings that adapt to a resident’s lifestyle.

• Data-Driven Decision Making: AI tools can analyze vast amounts of market data, community performance metrics, and tenant feedback to provide actionable insights. This helps community managers make more informed decisions about pricing, marketing strategies, and capital improvements.

THE BEACON

The Rise of the Smart Building The integration of smart technology into buildings is a significant trend that goes hand-in-hand with the rise of AI. Smart buildings are equipped with a network of sensors and connected devices that collect data on everything from energy consumption to occupancy patterns. This data is then analyzed by AI-powered platforms to optimize building operations.

For community managers, smart buildings offer numerous benefits, including: • Increased Efficiency: Automated systems can adjust lighting, heating, and cooling based on real-time occupancy, leading to significant energy savings.

• Improved Tenant Comfort and Convenience: Residents in smart buildings can control their environment through their smartphones, from adjusting the thermostat to unlocking their doors.

• Enhanced Security: Smart access control systems and integrated security cameras provide a safer living environment.

A Focus on the Tenant Experience In the competitive rental market of the future, the tenant experience will be a key differentiator. Community managers are increasingly leveraging technology to provide a seamless and convenient living experience. This includes: • Mobile-First Communication: Tenants expect to be able to communicate with their community manager, pay rent, and submit maintenance requests through a user-friendly mobile app.

maintenance request, it cannot show compassion to a tenant facing financial hardship or creatively resolve a delicate interpersonal dispute between neighbors.

Building a true sense of community, fostering trust, and making high-stakes decisions during a crisis are tasks that demand a personal touch. Therefore, the future of community management is not one of technology replacing people, but rather technology empowering community managers to offload administrative burdens and dedicate more time to the high-value, humancentric aspects of their roles that ultimately drive tenant satisfaction and retention.

In conclusion, the future of community management will be defined not just by the intelligent application of technology, but by the synergy between digital efficiency and the irreplaceable human element. AI, smart buildings, and data analytics are powerful tools that will automate routine tasks, provide valuable insights, and streamline operations. However, this technological shift is most impactful when it frees community managers from administrative burdens so they can focus on building genuine community, approaching complex tenant relationships with empathy, and offering the nuanced judgment that software cannot replicate. The ultimate goal is a balanced approach where technology creates a seamless, convenient foundation, allowing human professionals to build a responsive, supportive, and truly people-first living experience.

Written by: Orlando Dorsey Connie Phillips Insurance Inc. info@insurance-financial.net

• Contactless Services: The demand for contactless options, such as virtual tours, online lease signing, and electronic payments, has accelerated.

• Community Building: Technology can be used to foster a sense of community through online forums, event calendars, and platforms for residents to connect with one another.

What AI doesn’t offer - The Enduring Value of the Human Touch However, despite the significant advantages and efficiencies introduced by technology, the community management landscape is not destined for complete automation. The human element remains an indispensable cornerstone of the industry, particularly in areas that require empathy, nuanced judgment, and genuine relationship-building. While an AI can process a

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DIAMOND SPONSOR SHOWCASE

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THE BEACON

MEMBERS IN THE NEWS! Highlights from the CAI Law Seminar The annual Community Associations Institute (CAI) Law Seminar was held in sunny San Diego, California this past January. Ocean views created a feeling of tranquility even inside the conference rooms occupied by CAI, the College of Community Association Lawyers (CCAL), and attorneys, insurance professionals, managers, accountants, and other community association stakeholders from all across the nation. In fact, this year’s Law Seminar had the most registrants ever in its history, 800+.

enforcement activity can present itself in a community association setting and gave legal practitioners and managers specific tools for handling these interactions.

Several session topics addressed conflict and dispute resolution, especially in dealing with hostile homeowners and harassment. Experts stressed the importance of maintaining composure, even when sometimes industry professionals are pushed to their limits, and provided tools and tips to address conflicts and establish boundaries in a clear and compassionate way.

The Legislative Update provided some fascinating insight on community association legislative trends across the nation.

The presenters noted more states taking an “anti-association” stance through the introduction of legislation that would prohibit localities from mandating the creation of associations for developers or provide for termination of existing associations under certain circumstances. Arizona, Georgia, Florida, and Missouri all have troubling legislation brewing.

Another hot topic was the use of artificial intelligence (AI). There were 2 sessions on this issue – one explaining how law firms can embrace AI as a useful tool and one pointing out ethical considerations for lawyers who use AI, highlighting some “this happened in real life” scenarios.

The takeaway is that we are just scratching the surface of AI use in the legal industry, but we always have to be mindful of our professional responsibilities.

There was also a timely session on ICE and law enforcement activity in community associations. The session explained the different ways ICE and other law

Judyann Lee, a partner at the law firm, McMillan Metro Faerber, P.C. was recently recognized as a top attorney in The Best Lawyers in America® 2026, for her work in Community Association Law and Real Estate Law. Recognition by Best Lawyers is based on the peer review of lawyers about the professional abilities of their colleagues within their geographic and legal practice areas. The process is highly selective, with only 5% of U.S. lawyers and 3% globally earning this honor. Judyann was also recently named to the 2025 list of Top Attorneys in Community Associations by Bethesda Magazine®. This recognition is also based on a peer review of attorneys.

Bethesda Magazine® asked attorneys in Montgomery County, Maryland who they would call if they needed a lawyer to represent them.

Congratulations, Judyann, on being recognized as a Top Attorney!

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The Case Law Update is a Law Seminar fan favorite. Court decisions over the past year highlighted development rights, easements, the application of the business judgement rule, the reasonableness of attorney fee awards, approval of amendments, termination of condominiums, collection of assessments, and fair housing, among other topics.

Aside from immersing ourselves in the latest in community association law, the true highlight was the ability to reconnect with fellow community association lawyers and industry professionals from our local area and across the nation in a warm and breezy environment with beautiful scenery, great nightlife, and delicious dining. Next year, we can swap our wetsuits for winter hats, as it was announced that the Law Seminar will be in Washington, D.C. in 2027!

Written by: Leslie Brown, Esq. Rees Broome, PC

Chris Petrik, CMCA®, AMS®, PCAM®, of FirstService Residential and the General Manager of Bulle Rock Community Association in Havre de Grace, Maryland, has been selected to serve on CAI’s National Large-Scale Managers Committee. In this role, Chris will collaborate with large-scale management leaders from across the country to share practical tools and best practices that support onsite teams and volunteer boards. He looks forward to bringing national insights back to the Chesapeake Region Chapter through education, peer support, and stronger manager-to-manager collaboration.

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THE BEACON

LEGISLATIVE COMMITTEE

2025 Recap

The Chesapeake Regional Chapter CAI Legislative Committee had a highly productive and impactful year in 2025. The committee examined more than 30 pieces of legislation, with focused discussion on issues such as accessory dwelling units, parking regulations, and rezoning—matters with direct and meaningful implications for the communities we represent.

Our strong and engaged membership remained active throughout the year, including leadership participation at the county level, with our Vice Chair serving on a Howard County zoning task force to stay closely connected to local policy development. The committee also benefited

from consistent monthly reports provided by members of the Maryland Legislative Action Committee (MD LAC), offering valuable insight into broader legislative trends.

In 2025, the committee expanded its outreach and visibility by welcoming county legislators to the CRC Expo, hosting elected officials as guest speakers at committee meetings, and representing the Chapter as an exhibitor at the Winter MACO Conference in Cambridge, Maryland. It was a successful year of growth, engagement, and influence— one we look forward to building upon in 2026.

Written by: Karen G. Fooks, PCAM (CRC Legislative Committee Chair)

CRCCAI’s Annual

Symposium & Expo

! e t a D e Save th

Monday, October 5, 2026

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December 4th Annual Social We had a great time at our end of the year Annual Social on December 4th!

Many thanks to our Social Committee for putting this event together.

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THE BEACON

Many thanks to our Annual Social Sponsors!

Atlantic Maintenance Group

Park Heights Roofing

Duradek MidAtlantic

Pinnacle Financial Partners

EJF Real Estate Services

Pro Painting & Contracting

GreenSweep

Roche Landscaping Services

Kasava

Ruff Roofers

Kolb Electric Inc.

Taylor Bank

Majerle Management

The Witmer Group

MillerDodson Associates, Inc.

W INT E R/S P RING 2026

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DIAMOND SPONSOR SHOWCASE

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Growing Greener Communities:

HOW THE DELAWARE LIVABLE LAWNS PROGRAM BENEFITS OUR SHARED COASTAL TREASURES The Delaware Livable Lawns Program is a forward-thinking environmental initiative developed to reduce fertilizer runoff — one of the greatest contributors to waterway pollution in our region. Run collaboratively by the Delaware Nursery & Landscape Association in tandem with state and watershed partners, this program certifies lawn care providers that follow environmentally friendly fertilizer application practices and promote education to homeowners about sustainable lawn care.

At its core, the Livable Lawns concept promotes healthier turf that supports biodiversity and prevents harmful nutrient runoff into our rivers, bays, and wetlands. Excess fertilizer, especially nitrogen and phosphorus, can fuel algae blooms and deplete oxygen levels in waterways — threatening aquatic life, impairing water quality, and undermining Delaware and Maryland’s most precious natural resources.

Environmental Benefits for Communities By employing a Livable Lawns certified landscaping vendor, community associations can enjoy a dual advantage: aesthetically pleasing turf and meaningful environmental stewardship.

1. Cleaner Waterways and Reduced Runoff Properly calibrated fertilizer application — using the right amount at the right time — minimizes excess nutrients washing off turf and into storm drains. Unlike sewage lines, stormwater runoff flows directly into rivers and bays, carrying whatever it picks up along the way. We apply what the turf is able to use, when it is able to use it.

2. Enhanced Soil and Turf Health The program encourages soil testing prior to fertilizer application. This ensures nutrients are applied only when needed, at the correct rates. This sciencebased approach strengthens turf health and reduces unnecessary chemical use, leading to thicker, more resilient grass. We take at least one soil sample each year from all of our communities, and customize your program based on the resulting analysis.

3. Support for Biodiversity Healthy, properly managed turf can contribute to habitat quality. A balanced lawn, in conjunction with

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thoughtful ornamental plantings, supports beneficial soil organisms and native pollinators which contribute to broader community ecosystem health. In addition, a healthy lawn will prevent soil erosion and sequester CO2 at a rate of 3600 lbs per acre per year.

Why This Matters for Community Associations Community associations are stewards of shared landscapes that reflect neighborhood pride and directly affect property values. But beyond aesthetics, these landscapes are part of the broader environmental fabric of our region. By acreage, more turf is being grown in Maryland and Delaware than any other planting, meaning the decisions made regarding its maintenance have clear implications for our shared ecosystem.

Participating in the Delaware Livable Lawns Program means: • Reduced environmental liability as nutrient pollution concerns grow • Enhanced resident satisfaction through visibly healthier lawns • Alignment with sustainability goals many boards and managers are prioritizing Certified turf practices help a community lead both in appearance and in environmental responsibility.

Looking Ahead As environmental awareness continues to shape how we care for our landscapes, programs like Delaware Livable Lawns highlight a path forward that’s beneficial on every level: cleaner water, strong turf health, and communities that set a standard for smart, sustainable outdoor care.

Professional landscape contractors in the region are proud to support this mission every day. Together, we can cultivate greener lawns and greener futures.

Written by: Blake Hickerson, LIC Director of Fertilization, Sullivan’s Landscaping and Maintenance Blake@sullivanslandscaping.com

THE BEACON

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2026 BREAKFAST SERIES

DELMARVA BREAKFAST SEMINAR

N LOC EW ATIO N

!

BEYOND THE PAVEMENT: SAFETY, PARKING & INFRASTRUCTURE RESPONSIBILITIES IN COMMUNITY ASSOCIATIONS

Friday, April 10, 2026 8:30 - 11:30 am

From Pavement to Parking – What Boards Need to Know

PRICING

Register here today

Moderator/Speakers: • Moderator, Tara Laing, CMCA, AMS, PCAM, Division President, Sentry Management • Derek Cathell, Delaware State Police • Mark Parker, Assistant County Engineer, Sussex County Engineering • Colby Phillips, CMCA, AMS, PCAM , Senior General Manager, Captain's Cove Golf & Yacht Club, Inc. • Richard F. Polk, PE, Principal and Director of Engineering, Vista Design, Inc.

2

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2

EDI T

IN PERSON

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Building Better Communities caimdches.org #CAICRC

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ARN

Special focus areas include pedestrian and cyclist safety, environmental considerations, and resident education campaigns. This seminar is designed to equip Boards, Owners, and Managers with practical tools, real-world insights, and forward-looking strategies to protect residents, reduce liability, and plan responsibly for the future.

Homeowner/Board Member - $35 Business Partner/Manager Member - $45 Business Partner/Manager Non-Member - $55

THE BEACON

E

Experts will examine parking and safety policies, road maintenance and infrastructure planning, reserve funding, and the risks of deferred maintenance.

Early Bird – Ends February 20st!

Homeowner/Board Member/Manager - $25

S

Community roads, parking, and shared spaces are more than just asphalt—there are critical safety, regulation, and component responsibilities for Boards and managers. This educational seminar provides a comprehensive look at speeding, parking enforcement, road safety, development and the often-overlooked infrastructure of our streets.

Bayside Resort Golf Club 12021 North Haven Drive, Selbyville, DE 19975

Connecting Experience with Growth:

MY PERSPECTIVE ON CAI’S MENTOR MATCH PROGRAM CAI’s Mentor Match program is one of the most helpful member benefits I’ve seen. It gives community association professionals a structured way to connect one-on-one, ask honest questions, and talk through real situations with someone who understands this work.

I manage a Large-Scale HOA in the Chesapeake Region Chapter and serve as a mentor through Mentor Match.

Right now, I’m working with two newer community managers, one in Georgia and one in California. The program gives us a standing space to discuss what they’re facing and what has worked (and not worked) in the communities I have managed.

When I asked CAI’s 2025 Board of Trustees President, Melissa Ramsey, CMCA, AMS, LSM, PCAM, for her perspective, she said: “The Mentor/Mentee program is a perfect way to connect experience with growth as we all gain valuable insights based on knowledge from hands-on training. We can benefit from the successes and failures of others so that we continue to elevate the industry!”

That’s precisely what Mentor Match looks like in practice.

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What Mentor Match Is and Who It’s For Mentor Match lives inside CAI’s online member platform.

Members enroll as a Mentor, Mentee, or both, complete a short profile, pick their skills and topics, and then search a directory of other members who have done the same.

It isn’t limited to community managers. You’ll see: • Managers and management company executives • Business partners (banking, insurance, legal, risk management, etc.)

• Homeowner leaders and board members You can filter by skills (budgeting, communications, conflict resolution, people management), topics (community management, career advancement, designations), communication style (email, phone, Zoom, in-person), career stage, and geography. That mix is part of the value. You can match with someone whose background complements yours, not only someone with the same job title.

There’s no extra fee. If you’re a CAI member, you can use the program.

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My Experience as a Mentor I’ve been managing community associations for over a decade - portfolio communities, a luxury High-Rise condominium, and now a Large-Scale HOA. I’ve handled floods, numerous large capital projects, and my fair share of board politics. I went into Mentor Match wondering if it would really add anything for someone already deep in this work.

It most definitely has.

With my mentees in Georgia and California, we talk about: • Setting expectations with boards and residents • Making the daily workload manageable • Planning ahead for reserves, vendors, and staffing • Building confidence in the role The learning runs in both directions. Their questions force me to explain why I do things a certain way, which exposes both solid habits and habits that need updating. I also get a live view of what newer managers in other markets are being asked to handle and how their companies operate.

One of my mentees described the impact this way: “Being part of the CAI Mentor Match program has given me something I didn’t realize I needed: a place to ask hard questions, learn from someone who has walked this path, and grow in ways that directly impact my communities. It’s helped me become a stronger, more confident manager, and I’m truly grateful for the guidance and support.”

• It widens your perspective. You see how other states and companies handle the same problems with different tools, structures, and expectations.

• It builds genuine relationships. A standing call with someone in another chapter often turns into a longterm peer relationship you can lean on later.

From a chapter standpoint, it also helps with leadership development and retention. People are more likely to stay and grow in this field if they feel supported and have someone outside their own office to call.

Why It Matters for the Chesapeake Region Chapter For the Chesapeake Region Chapter, the Mentor Match program adds a national layer to the strong local connections we already have.

You can manage in Maryland and still mentor or be mentored by people in other states. You bring back their ideas and examples to your boards, committees, and staff. And when you serve as a mentor, you’re representing our chapter to the rest of CAI and helping build the next wave of leaders.

It’s an easy way for Chesapeake Region Chapter managers, business partners, and homeowner leaders to live out what CAI often talks about: learning from each other and raising the standard of practice across communities.

How to Get Started Getting started is simple: 1. Log in to your CAI account and complete your member profile.

That’s the point: honest conversations that translate into better management for actual communities, which lines up with CAI’s best practices around education and professional growth.

2. Enroll in the Mentor Match program as a Mentor, Mentee, or both.

Why Mentor Match Still Matters for Experienced Managers

4. Use the first conversation to set expectations around goals, time, and communication.

It’s easy to look at a program like this and think it’s aimed at people who are brand new. Mentor Match is beneficial for experienced managers and other industry professionals: • It sharpens your thinking. Explaining your approach to budgets, reserves, enforcement, and staffing quickly shows what is clear and what isn’t.

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3. Run a search in the directory, pick one person who seems like a good fit, and send a request.

You don’t need a complicated plan. One relationship and one honest conversation at a time is enough to start, and that’s where the Mentor Match program does its best work.

Written by: Chris Petrik, CMCA®, AMS®, PCAM®, LSM®, (Candidate) General Manager, Bulle Rock Community Association (Havre de Grace, Maryland); CAI National Large-Scale Managers Committee Member

THE BEACON

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THE BEACON

Bringing Winter to Life:

A COMPLETE GUIDE TO INDOOR GARDENING

When winter settles in, most of us end up spending a lot more time inside. The trees are bare, the days feel shorter, and everything outside gets pretty quiet. But indoors, there’s a great chance to bring in some warmth, color, and life. Indoor gardening is a way to stay connected to nature during the colder months—and it does more than just make a room look nice. Encouraging this hobby around the neighborhood can brighten individual homes and help bring a community a little closer together.

Here are some key benefits: A Healthier Home Environment: Indoor plants do more than look good—they contribute to a healthier living space.

• Natural air refreshers: Many houseplants help reduce indoor pollutants found in furniture, carpets, and cleaning products.

• Humidity helpers: Winter heating systems dry out the air; plants naturally release moisture to balance it.

• Mood boosters: Caring for plants can reduce stress, improve focus, and support emotional well-being—especially valuable during darker winter months.

Aesthetic Warmth and Seasonal Cheer: Indoor plants bring life to spaces that might otherwise feel bare in winter.

• Color and vibrancy: Even a single plant can brighten a room.

• Versatile décor: Plants complement every style, from modern to traditional.

• Low-effort beauty: Many popular houseplants thrive with minimal care.

Sustainability Starts Indoors: Indoor gardening fits beautifully with environmentally conscious living.

• Energy efficient: Plants help regulate humidity, supporting more efficient heating.

• Homegrown herbs: Growing herbs reduces packaging waste and grocery trips.

• Mindful living: Plant care encourages a slower lifestyle.

Strengthening Community Connections: Indoor gardening can become a shared experience that brings neighbors together when outdoor gatherings stop.

• Plant-swap gatherings • Workshops and demonstrations • A monthly “Plant Spotlight” in the HOA newsletter

Your Indoor Garden – Be Creative Indoor gardening isn’t just practical—it’s a fun way to make your place feel alive and unique.

With a few creative ideas, you can easily turn random corners into cozy green hangouts.

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Create a Vertical Garden Living walls offer a fresh alternative to traditional artwork.

Choose plants with varied textures and shades of green to create depth. Modern mounting systems make installation simple, and many include builtin irrigation.

Install Plant Display Shelves Floating shelves turn empty wall space into a cascading plant display. Mix trailing and upright plants, and vary shelf heights to create movement and visual interest.

Set Up Hanging Plant Displays Hanging planters save floor space and add visual interest.

Mix hanger styles and vary heights to showcase trailing plants. This is especially useful if you have pets that like to garden!

Build Mini Terrariums Terrariums are small, selfcontained plant worlds that make beautiful tabletop displays. Their layered stones, soil, and greenery add depth and artistry. These are also great fairy gardens.

Divide Rooms with Plants Tall plants (like bamboo or snake plants) can act as natural room dividers in open spaces.

Coordinated pots help tie the look together, especially when used in open shelving.

Design an Indoor Herb Garden A kitchen window becomes a functional art piece with basil, thyme, mint, and other herbs arranged on tiered stands or hanging planters. Self-watering containers keep herbs fresh and ready for cooking.

Style Empty Corner Spaces Transform unused corners with a tall anchor plant and smaller plants layered around its base.

Use stands of different heights to add dimension.

Design Entry Displays Welcome guests with a layered plant arrangement featuring a tall statement plant and smaller companions. Choose containers that complement your décor.

Frame Mirrors with Plants Surround a mirror with a mix of trailing and upright plants to create a living frame. The reflection doubles the greenery and brightens the space.

Transform Your Bathroom Humidity-loving plants like ferns, orchids, and air plants thrive in bathrooms. A small bench or table helps create multiple levels of greenery for a spa-like feel.

Mix Plants with Books Create a “living library” by placing small plants among your books. Succulents, air plants , and trailing plants add charm and personality.

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The Bottom Line Indoor gardening is a simple, rewarding way to brighten the winter months. It enhances our well-being, beautifies homes, supports sustainable habits, and creates opportunities for us to connect with neighbors and friends.

Encouraging this practice within the HOA or Condo can help your residents enjoy a more vibrant, uplifting Winter season.

THE BEACON

Pros and Cons of Faux Décor While many residents enjoy live plants, faux plants offer convenience and style—especially in low-light or low-maintenance spaces. But there are some definite advantages and disadvantages to be aware of.

Pros • Zero maintenance

Winter Plant Care Tips

• Allergy-friendly

Light

• Flexible placement

• Place plants near bright windows but avoid drafts.

• Long-lasting appearance • Pet-safe

• Rotate weekly for even growth.

Cons

• Use a small grow light in darker rooms.

• No air-quality benefits

Water

• Dust buildup

• Water less often in winter.

• Environmental impact from plastics

• Check soil moisture before watering.

• Less natural appearance • Higher upfront cost for realistic options

• Use room temperature water.

Temperature • Keep plants away from heating vents and exterior doors.

• Most houseplants prefer 65–75°F. Humidity • Group plants together or use a water tray.

• Avoid misting plants prone to leaf spots.

General Care

Written by: Steffanie Nollie, CMCA, AMS Portfolio Community Manager Community Management Corporation Select Community Services, Associa Companies snollie@cmc-management.com

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• Dust leaves gently.

• Hold off on fertilizing until spring.

• Check regularly for pests.

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W INT E R/S P RING 2026

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2026

COMMUNITY ASSOCIATION OF THE YEAR AWARD What are the requirements and how do we submit our application?

In applying for Community Association of the Year, your community must follow CAI’s Best Practices, Federal, State, and local laws and regulations, and adheres to the requirements outlined in the application.

1. Complete the application

ion Applicat re found he

2. Complete the essay 3. Select photos 4. Please submit the completed application, essay, and photos as a single combined PDF to the Chapter Executive Director, Valerie Lykins, at Valerie.Lykins@caimdches.org. All materials must be received no later than July 15, 2026.

5. The winner will be announced at our Annual Expo and Symposium on Monday, October 5, 2026 at Maryland Live! Casino.

The winning community will have bragging rights for an entire year, a plaque to display, three tickets to the Annual Expo and Symposium, announcements on social media and in our quarterly Beacon Magazine. The winning community will also gain exposure to a broader network of industry volunteers, professionals, and business partners.

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GET INVOLVED WITH THE

MEMBERSHIP COMMITTEE!

Have you been considering getting more involved with CRCCAI but you’re not sure where to start? We encourage you to check out one of our volunteer events. Volunteer events cost nothing but your time while providing personal fulfillment mixed with business opportunities. Each event fosters an atmosphere for authentic connections and relaxed networking between business partners, community managers and homeowners while giving back to our communities.

Monocacy National Battlefield is a well-known National Landmark filled with tons of history sitting on over 1,600 acres of fields, forests, streams and historical landmarks.

Looking back on the 2025 volunteer events, the Membership Committee wanted to ensure these opportunities were feasible for members to attend far and wide across the Chapter, hosting two events in Anne Arundel County and another in Ocean City, MD. The fourth event took place in Frederick, MD which is considered a “grey” area or shared territory between our Chesapeake Chapter (CRCCAI) and the Washington Metropolitan Chapter (WMCCAI). The thoughtful intent behind this location was to create an opportunity for additional members to attend a CRCCAI event that typically wouldn’t be able to due to distance.

Cindy McKoin – Board President with Potomac Ridge Condominium, Inc. was kind enough to share her thoughts after attending this event. “The Monocacy Battlefield clean up in Frederick County was the first such event hosted by the Membership Committee, and the first in western Maryland.

It was amazing to meet so many individuals and companies who live and work in the Frederick area! We combed the battlefield and river to fill the bags of debris. Some even came prepared to cut back underbrush choking one of the wooden pathways. We worked. We networked. We got our exercise. We even had the intrigue of finding two historic cannon balls. Kudos to Membership for hosting such a fun and purposeful activity in western Maryland!”

If developing new relationships, planning activities to encourage recruiting new members, and retaining current members, while serving your community is what motivates you, the Membership Committee is looking for enthusiastic individuals to volunteer. Check out what we accomplished last year and keep an eye out for what’s to come!

2025 Volunteer Activities Recap Marley Glen is an Anne Arundel County public school located in Glen Burnie, MD serving students with significant special needs ages 5-21.

1. Thursday, June 5th | Marley Glen Carnival: The carnival is hosted yearly to celebrate the students’ hard work and achievements. Volunteers had the opportunity to man games and activity stations, support tasks such as refilling bubble stations, and assist with snacks and beverages.

2. Wednesday, August 13th | Marley Glen Cleanup Event: During this event volunteers connected while weeding, mulching, maintaining planter boxes as well as cleaning up to help maintain the on-site memorial.

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3. Friday, September 26th | Monocacy Battlefield Cleanup: Volunteers came prepared to help restore the landscape by clearing debris and picking up trash along Bush Creek, the Monocacy River, and the Gamber Mill Trail.

Litter Free OC Program in Ocean City, MD hosts events yearly with a directive of protecting the environment.

Programs like these are what make a difference in our communities.

4. Thursday, October 23rd | CRCCAI & Litter Free OC Beach Cleanup: Volunteers took part in cleaning up the general ocean side area of the beach from Worcester Street through N. 3rd Street. This group did such a great job of successfully removing 150 lbs. of trash, they made the local paper!

We share great appreciation to all volunteers for their time and dedication. The Chapter looks forward to hosting additional membership engagement opportunities that foster service, collaboration, and connection throughout the region in 2026.

Written by: Mindy Shifflett, Duradek MidAtlantic (mindys@duradekmidatlantic.com) and Crystal Coats, Paul Davis Restoration (crystal.coats@pauldavis.com) THE BEACON

DIAMOND SPONSOR SHOWCASE

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December 10th Annual Meeting & Breakfast Seminar We had a great time at our end of the year Annual Meeting & Breakfast Seminar on December 10th!

Many thanks to our December Breakfast Sponsors!

Bearinger ChemDry Becht Engineering BT BrightView Landscapes BECS Connie Phillips Insurance Construction Systems Group First Citizens Bank Four Twelve Roofing GFedale Roofing & Siding Katchmark A Tecta America Company Knott Mechanical MillerDodson Associates Mr. Clean Power Washing North Arundel Contracting Precision Concrete Cutting Pro Painting & Contracting PTG Enterprises Purofirst of Metropolitan Washington RestoreCore Roche Landscaping Services SI Restoration Structural Restoration Services The Falcon Group USI Insurance Services Walker Consultants

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THE BEACON

Congratulations to our 2025 Chapter Award Winners!

Recruiter of the Year Christina Sites, CMCA, AMS, PCAM Legum & Norman Educator of the Year Stephan Kaganzev, CMCA, AMS, PCAM FirstService Residential Delaware at Bishop’s Landing

W INT E R/S P RING 2026

Beacon of Light Michele Nadeau, CMCA, AMS, PCAM Legum & Norman Volunteers of the Year Jeff Cheney Custodial Work Resources Beth Bencivenni RestoreCore

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NSOR PLATINUM SPO SHOWCASE

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THE BEACON

Community Spotlight

Captain’s Cove Wins for All “It’s welcoming,” she says simply — and that word seems to anchor everything else. Colby Phillips, CMAA, CMCA, AMS, PCAM From a thriving farmer’s market to a spirited junior lifeguard program, Captain’s Cove community has cultivated something many associations strive for but struggle to achieve: genuine, enthusiastic engagement. And that spirit recently earned them one of the industry’s most coveted honors — Community of the Year In Captain’s Cove, events aren’t calendar fillers — they’re traditions.

The annual Christmas celebration is a favorite. Residents gather for a tree lighting ceremony, but the highlight is the decorated golf cart parade, where creativity takes the wheel and neighbors line up to cheer each other on. It’s festive, personal, and distinctly theirs.

“Not every community engages the same way,” Colby reflects, noting that in conversations with other property managers, she’s seen wide differences in participation levels. “Our residents show up. They want to be involved.”

That involvement doesn’t happen by accident.

Behind the scenes, community engagement is intentional and carefully planned. Colby and her team prioritize consistent communication with residents, supported by structured work groups and activity committees that empower members to take ownership.

One key to success? Timing.

“Different demographics prefer different times,” Colby explains. Families, retirees, working professionals — each group has its rhythms. By being thoughtful about scheduling, her team ensures that events feel accessible to everyone.

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Their largest annual event — a breast cancer walk — is a powerful example of what happens when strategy meets heart. The event raises funds for local women’s organizations and draws widespread participation. It’s not just a fundraiser; it’s a cause that unites the community.

Colby credits much of the success to her team. “You have to be willing to try new ideas,” she says. “And it helps when you have a supportive board that believes in them.”

The path to becoming Community of the Year started quietly but quickly became an immense sense of pride.

“It was a proud moment — not just for us, but for the entire community.”

Perhaps most importantly, Captain’s Cove’s achievement became a roadmap for others. By showing that intentional planning, community involvement, and investment in quality of life lead to real results, the award has inspired other communities to pursue similar paths. Captain’s Cove proved that community betterment is not just an ideal—it’s achievable, measurable, and worth striving for, for the benefit of all.

Written by: Nicole Thompson, CMCA, AMS Senior Property Manager, Aspen Property Management nthompson@aspenpropertymgmt.com

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CHESAPEAKE REGION CHAPTER OF CAI

2026 EVENTS JANUARY

JULY

THURSDAY, JANUARY 15TH

WEDNESDAY, JULY 8TH MANAGER HUDDLE | 12:00 PM

CHARTING YOUR COURSE | 9:30 – 10:30 AM

TUESDAY, JANUARY 27TH | 7:00 – 8:30 PM

“Maryland Benchmarking & BEPS Compliance: What Community Associations Need to Know”

(VIRTUAL)

THURSDAY, JULY 23RD CRAB FEAST | 3:00 – 7:00 PM KURTZ’S BEACH, PASADENA, MD

FEBRUARY

AUGUST

WEDNESDAY, FEBRUARY 18TH BREAKFAST WEBINAR | 9:30 – 11:30 AM

THURSDAY, AUGUST 13TH

(VIRTUAL)

HOMEOWNER HUDDLE WEBINAR “Planning or Paying: What Maryland’s New Reserve Law Means for Your Community”

“What’s All that Racket?! How to Handle Nuisance in the Community Webinar” (VIRTUAL)

(VIRTUAL)

JOINT CHAPTER EVENT | 3:00 – 6:00 PM THE MARYLAND JOCKEY CLUB, LAUREL, MD

OCTOBER MONDAY, OCTOBER 5TH

MARCH

ANNUAL SYMPOSIUM & EXPO | 8:00 AM – 4:00 PM Topic – TBD

WEDNESDAY, MARCH 11TH BREAKFAST SEMINAR | 8:30 – 11:30 AM

MARYLAND LIVE! CASINO & HOTEL, HANOVER, MD

“The Legal Tightrope: Managing Compliance, Liability, and Resident Expectations in the Age of Instant Feedback” TEN OAKS BALLROOM, CLARKSVILLE, MD

APRIL

WEDNESDAY, OCTOBER 14TH HOMEOWNER HUDDLE WEBINAR | 7:00 – 8:30 PM “Watershed Assistance Grant Program” (VIRTUAL) THURSDAY, OCTOBER 30TH

FRIDAY, APRIL 10TH

DELMARVA BREAKFAST SEMINAR | 8:30 – 11:30 AM “Beyond the Pavement: Safety, Parking & Infrastructure Responsibilities in Community Associations” BAYSIDE RESORT GOLF CLUB, SELBYVILLE, DE

BOARD LEADERSHIP DEVELOPMENT WORKSHOP

LOCATION AND TIME TBD

NOVEMBER THURSDAY – FRIDAY, NOVEMBER 12TH & 13TH DELMARVA HAPPY HOUR | 4:00 – 6:00 PM SIROCCO FOOD & DRINK AT THE COAST REHOBOTH BEACH HOTEL EXPO | 8:00 AM – 3:00 PM REHOBOTH BEACH CONVENTION CENTER

MAY MONDAY, MAY 4TH

DELMARVA GOLF OUTING | 9:00 AM BEAR TRAP DUNES, OCEANVIEW, DE WEDNESDAY, MAY 13TH

EDUCATIONAL SEMINAR & HAPPY HOUR | 1:00 – 5:30 PM “Tools That Turn Good Service into Great Service” DOUBLETREE BY HILTON HOTEL BALTIMORE - BWI AIRPORT

JUNE

DECEMBER THURSDAY, DECEMBER 3RD ANNUAL SOCIAL | 3:00 – 7:00 PM ROLLING ROAD GOLF CLUB, CATONSVILLE, MD WEDNESDAY, DECEMBER 9TH

BREAKFAST SEMINAR & ANNUAL MEETING | 8:30 – 11:30 AM “Living Structures - The Anatomy of Your Building”

TUESDAY, JUNE 16TH GOLF OUTING | 9:00 AM TURF VALLEY RESORT, ELLICOTT CITY, MD

TEN OAKS BALLROOM, CLARKSVILLE, MD

CHAPTER BOARD AND COMMITTEE MEETINGS Board of Directors Communications Committee Delmarva Committee Education Committee Expo Committee Golf Committee

First Wednesday at 9:00 am Fourth Tuesday at 10:00 am Third Wednesday at 9:00 am Second Thursday at 9:30 am Third Tuesday at 9:30 am Second Friday at 9:30 am

Legislative Committee Magazine Committee Membership Engagement Committee Outreach Committee Social Committee

Second Thursday at 4:00 pm First Thursday at 10:00 am Third Tuesday at 3:00 pm Second Tuesday at 10:30 am Fourth Thursday at 11:00 am