St Columba's Hospice Care Directory

Dedicated to of fering you the ver y best Director y of our ser vices

W E LC OM E 1

About the Hospice 2

O U R S E RV IC E S 4

In your community 6

Communit y palliative care 6 Wellbeing Ser vice and Compassionate Neighbours 7

In patient care 8

Our in patient unit 8

Visiting hours and mealtimes 9

Facilities on the ward 9

Suppor tive care ser vices 10

Social work 1 1

Counselling 1 1

Complement ar y therapy 1 1

Chaplaincy and spiritual care 1 2

Family suppor t ser vice 1 2

Ar ts 1 2

Allied health professionals 1 2

Occupational therapy 13

Physiotherapy 13

AB O U T U S 1 4

Map of our facilities 16

Reception and cafe 18

Iona Cafe shop 19

Ar t and music 19

Impor t ant information about our ser vices 20

Your privacy 22

Meet the team 24

Our suppor ters 3 4

G E T I N TO U C H 3 6

Get ting here 38

FAQ s 40

Comments , complaints and compliments 4 4

Hospice care is what you need it to be.

JAC K I E S TO N E CH I E F E X E C U T I V E

Hospice care is so much more than many people imagine. I don’t know what your perception of hospice is, but here at St Columba’s Hospice Care we help patients and their families live their lives to the fullest.

The people we meet are going through the most dif ficult time in their lives and we promise to do all we can to make their experiences with us helpful, uplif ting and encouraging.

We’re a team of medical professionals, therapists, chefs, volunteers and many more, with the shared goal of seeing the whole person behind the symptoms.

We work with you to find the range of care that ’ s right for you, whether that ’ s physical, mental and spiritual suppor t.

If you have been referred to us, know that we want you to feel like you ’ re visiting a home from home. Get in touch and we will be happy to of fer you a tour and introduce you to some of the team.

I hope this director y answers any questions you have, but if there’s any thing fur ther you ’ d like to know, please get in touch. We’ll always be more than happy to help.

H OW W E H E L P YO U

We can at tend to your physical, psychological, social, spiritual and emotional needs, as well as caring for your family and suppor ters.

Across our ser vices, we hold you and the people who are impor tant to you at the centre of all we do. We work in par tnership with you, so that as far as is possible you can direct your care, and stay in control of your life.

ABOUT THE HOSPICE

All our ser vices are free of charge. We are a registered charit y and most of the money we need to run our broad range of services is generated through fundraising. We provide support to people in a variet y of ways, from diagnosis, right through to end of life care.

Our team consists of skilled people including doctors, nurses, counsellors, social workers, occupational therapists, physiotherapists, complementar y therapists and many more.

You may come into our in patient unit for a shor t time to address a symptom that can ’t be solved elsewhere and then go home again. You may also move bet ween our ser vices For example, you may at tend our Wellbeing Ser vice weekly and then need to be admit ted to our in patient unit for symptom management.

E D U CAT I O N A N D R E S E AR C H

As well as providing care, we are also commit ted to educating people working in health and social care about palliative care, and to research that can improve the care and suppor t people receive in the future. We regularly have students and clinical visitors with us, so we can share our knowledge and experience. If you have any concerns about this, please let us know.

A B OV E : O u r n u r s i n g t e a m m a ke s u r e o u r i n p a ti e n t s a r e a s c o m f o r t a b l e a s p o s s i b l e du r i n g t h ei r s t ay.

We are commit ted to providing a ser vice that ensures you:

→ Experience high qualit y care and suppor t that ’ s right for you

→ Are fully involved in all decisions about your care and suppor t

→ Have confidence in the people who suppor t and care for you

→ Have confidence in the organisation providing your care and suppor t

→ Experience a high qualit y environment

Our Ser vices

There are all sor ts of misconceptions about what hospice actually is. We’re incredibly proud of our state-of-the-ar t hospice building, but hospice care extends far beyond four walls. In this section you’ll get an understanding of the full range of suppor t ser vices we of fer, that help patients manage ever y aspect of their illness.

O U R S E R V I C E S

IN YOUR COMMUNIT Y

Hospice care isn’t about a hospice building, it ’s about making sure ever yone who needs it receives the ver y best care possible. Of ten that means us caring for people in their own communities and in their own homes.

C O M M U N I T Y PA LL I ATI V E CA R E

Our communit y hospice team – made up of doctors, nurses, physiotherapists and occupational therapists

– will help you manage your symptoms and provide you with access to the ser vices you need to live well in your own home. We’ll work closely with your GP to make sure you and your family have all the suppor t you need.

H O S P IC E AT HO M E

Our hospice at home team may help care for you and suppor t your family in the comfor t of your own home.

The team provides a responsive ser vice to patients across Edinburgh and the Lothians, providing personal care and support for you and your family.

WELL B E I N G S E R V I C E

Our Wellbeing Ser vice provides a range of inpatient and community based groups and sessions to help you to improve your physical and emotional wellbeing, to learn how to self manage your symptoms and their impact on your life, and achieve the things that are important to you.

Suppor t is of fered in person and many sessions can be provided vir tually (e.g. using your tablet or computer). We can suppor t you both one to one and in a group. The ser vice is provided from the Wellbeing Studio and Therapy rooms in the Hospice, as well as in patient rooms and people’s own homes.

Our Compassionate Neighbours of fer one-to one social and emotional suppor t to people who may be experiencing loneliness and social isolation. We match people together who share similar interests with the aim of building strong, reciprocal relationships which add joy and a real sense of belonging to those we connect.

Compassionate Neighbours change lives, those of our communit y members and their families, the Compassionate Neighbour volunteers and the communities they engage with.

C O M PA S S I O N AT E N E I G H BO U R S

To remini sce w ith ol d fr ien d s i s won d erf u l , to remini sce w ith a ne w fr ien d i s e ven nicer

IN-PATIENT CARE

At our state of the ar t In-patient Unit , overlooking the Fir th of For th, we of fer world-leading care for people with advanced progressive illnesses.

O U R I N PAT I EN T U N I T

We know that coming to our hospice facilit y can be unset tling, so we do all we can to make it feel like a home from home. You’ll be met by a member of our team who will show you to your room and help you set tle in.

Our doctors will work with your own medical team to ensure you have the best care and, while you ’ re with us, you may also benefit from help from social workers, occupational therapists, physiotherapists, ar ts team and complementar y therapists.

Although in patient care is most commonly associated with the advanced stages of illness, around 40% of our in patients re g c u c sh m a

V I S I T I N G HO U R S

Your family and friends are welcome to visit you any time of the day or night. We just ask that they sign in at reception so we know who’s in the building. We can also arrange for you ’ re a member of your family to stay overnight. They could stay in your room with you or in one of our family bedrooms.

M E A L T I M E S

Nutrition is impor tant. Our dedicated catering and hospitalit y teams create menus with all sor ts of options and if you have any specific dietar y requirements, please just let us know

FAC I L I T I E S O N T H E WA RD S

We have t wo wards – Cedar and Pentland – and on each one the sing team is responsible for vering your care and treatment d helping keep you up to date h how things are. They’ll help ke sure you get the foods you , take small steps towards your ls and even arrange for a xing jacuz zi bath

r wards consist of a number rivate, single rooms. All are cious, air y and we do all we n to make sure they feel as e to home as possible.

I’ d n e ver h a d a foot m a s sa ge before. It wa s absolut ely beaut if u l ...

SUPPORTIVE CARE SERVICES

Our suppor tive care team help patients manage symptoms and improve their general wellbeing by of fering practical and psychological suppor t . These ser vices are available to in-patients and outpatients both in the Hospice and in the community and can be accessed at any stage of your illness.

Talking to the people close to you about what is happening is of ten one of the most dif ficult par ts of an incurable diagnosis. We help individuals and families and organise suppor t groups that provide a range of creative ways for to engage with others. We can help you speak to children about what’ s happening in your family, of fer general information and advice, under take individual work with children and their families, and suppor t their wider social world. We also of fer suppor t to people who are bereaved

I wa s wor r ied about h ow

I wou l d cope liv in g at h om e, but th e team h ave m a d e sure I’m comfor t abl e an d h ave a ll th e suppor t I n eed .

S O C I A L W O R K

Our social workers will help you with things like sourcing practical help at home, accessing other ser vices, providing advice about debt or income maintenance, helping with housing, advocacy, working with school or employers, or of fering social or emotional suppor t. We’ll help you work through the practicalities of going home or moving to a dif ferent care set ting

C O UN S ELL I N G

Counselling of fers a safe space to talk through what can be complicated and over whelming emotions and dif ficult situations The aim is to help you and those suppor ting you to talk about what ’ s happening so as to identif y underlying problems or worries, and come up with a plan of action for positive change.

C O M P LE M EN TA RY T H E R A PY

Our Complementar y therapy ser vice of fers a space where you don’t have to talk . Therapies might help you to relax, manage pain and feel more in control We of fer a range of therapies, we have a hairdresser and even a team of therapets who visit regularly.

C H A P L A I N CY A N D S P IR I T UA L CA R E

Our chaplaincy team is here for you and for those suppor ting you. We of fer suppor t to people of all faiths and none, helping to explore big questions and providing a listening ear. For those with specific religious requirements we will spend time with you to ensure all the suppor t you need is available, we will liaise with other faith or belief groups if you wish and we can assist with funeral planning advice, too.

FA M I LY S U P P O R T S E R V IC E

Our Family Suppor t Team suppor ts families with children of fering general information and advice, under taking individual work with children and suppor ting their wider social world. The ser vice also of fers family remembrance days and suppor ts children in bereavement.

A R T S

Our ar ts team of fers a range of oppor tunities for patients, their families and friends to be creative through diverse ar ts media, including music and visual ar ts. We provide individual and group sessions depending on each person’s interests, needs and abilities. We also organise regular live music concer ts and under take creative projects with the local communit y, including schools.

A LL I E D H E A LT H P R O F E S S I O N A L S

Being active and having your environment set up to help you move around safely is a vitally impor tant par t of living as independently as possible. Occupational therapy, physiotherapy and podiatr y are all available to all our patients.

O C C U PAT I O N A L T H E R A PY

Occupational therapy (OT ) provides practical suppor t to overcome physical and psychological dif ficulties that prevent you from doing the things you enjoy. It might entail providing you with equipment, making adaptations to your home such as handrails or bannisters or it might be a wider assessment of your home to help you think about how to use it dif ferently to make it more accessible. Our OT team can also suppor t you with your symptom management

P H YS I OT H E R A PY

We want you to be able to stay active and remain as independent as possible. We’ll teach you techniques to help with things like breathlessness and fatigue, provide guidance on t ypes and levels of activit y and exercise, and work on your strength and balance We can also create a strategy to help if you ’ re at risk of falling over. We can provide walking aids, refer you for a wheelchair and we’ll teach you and your family and carers the safest way for you to move around.

My cou n sellor h elps m e t o see thing s in a an d h elps m e t o look pos it ively.

About us

St Columba’s Hospice Care is specialist care and suppor t for people across Edinburgh and the Lothians. We suppor t adults living with incurable illnesses including cancer, neurological conditions, hear t and lung disease and many other conditions. And our purpose is to enable people to live as they choose for as long as they can.

R EC E P T I O N

We’re ver y proud of the welcome we of fer. Of ten the first people you will be greeted by as you arrive are the receptionists. They are on dut y ever y day, answering all calls, handling deliveries and answering all kinds of questions

T H E I O N A CA F É

The lona Café is open from 8.30am ever y day to ser ve drinks and snacks, a selection of paninis, sandwiches and homemade soup. Our scones are par ticular popular – fresh from the kitchen ever y morning in all kinds of wonder ful flavours! The café is for ever yone at the Hospice - patients, families, visitors, volunteers and staf f, and hot drinks are complimentar y from both the cafe and the hospitalit y areas on the wards.

B E LOW: O u r vo l u n t e e r s w o r k t i r e l e s s l y t o m a ke s u r e o u r w a r d s f e e l l i ke a h o m e a w ay f r o m ho m e .

I O N A CA F É SHO P

The café shop is stocked with gif ts, cards, books and a selection of toiletries. We also have activit y packs for children who are visiting.

A R T

The walls of the hospice are filled with ar t works from both professional ar tists, projects carried out in par tnership with people using our ser vices, and pieces that have been created on site

The Ar t Room is situated on Cedar Ward, and is available for ever yone using the hospice, both communit y and in patients. There are regular groups that meet to do creative things, from fine ar t to more practical craf ts.

M U S I C

We have regular musical concer ts for people in our hospice building, a joint choir, and access to a wide variet y of local per formers who would be delighted to come and play for you. If there’s a par ticular kind of music or instrument you ’ d like to hear please let us know, and we’ll see what we can do.

IMPORTANT INFORMATION

AC C E S S TO O U R S E R V I C E S

Access to the Hospice’s ser vices is usually by referral from your GP, hospital team, or another health or social care professional, however, we can also take self referrals via our Access Team.

Our admission criteria help us to make sure that the people who need our ser vices most can access the ser vices they need when they need them. Even if you are referred to us for one specific ser vice, we might of fer you something else that bet ter suits your needs.

We don’t provide long term care and many people come into in patient care for a shor t time and then their care is transferred back to their GPs and other more appropriate ser vices.

B E I N G D I SC H AR G E D F R O M O U R S E R V IC E S

Our aim is to help you to live your life as independently as possible, for as long as you can and be where you want to be. We discharge people from our in patient unit when their symptoms have stabilised and people are ready to move on or move home We also discharge people from our communit y ser vices when they no longer need our help and suppor t.

When you are discharged, we ’ll make sure you have the help and suppor t you need. We’ll involve the people helping you plan your discharge so we can be sure you have ever y thing you need once you leave our care, whether you ’ re going home, to a care home, or to an NHS complex care unit.

We hold ourselves to the highest standards and are scrupulous in protecting you from contracting preventable infections while you are with us. If you have an infection, we ’ll care for you and tr y to minimise the risks to you and those around you, including our work force

We ask that:

→ if you or someone at home is feeling unwell, especially if you ’ ve been vomiting or had diarrhoea, please don’t visit the hospice

→ if you ’ re unsure about whether to visit or not, please telephone and speak to the nurse in charge

→ you use the alcohol gel provided, before and af ter visiting, and thoroughly wash your hands, par ticularly af ter going to the toilet

→ you please don’t touch dressings, infusions or other equipment

If you have any questions or worries please don’t hesitate to speak to a member of the team. Please also look out for fur ther information on infection control which can be found

I N F ECT I O N P R E V ENT I O N A N D C

We use an integrated electronic patient record system alongside NHS Lothian to ensure that we can provide the best possible care for you. For more information, please see the policy on our website. You can request access to your medical records under the Data Protection Act (1998) and General Data Protection Regulations (2018). Our Medical Director is responsible for patient confidentialit y and data protection and will happily talk to you about

YOUR PRIVACY

We are committed to maintaining the confidentiality of ever yone accessing our ser vices. With your consent , we will share information with other members of your health and social care team to ensure your care needs are met .

We’ll also share your information with your family and those important to you when you’re admitted to our services, if you’re happy for us to do that. If there are people in your family or in your health and social care team you don’t want us to share information

We’re fully commit ted to ensuring you are fully involved in all decisions about you care and suppor t. If you lose the capacit y to make decisions for yourself, we will make sure you are not treated any less well and will take account

→ who you are as a whole person, what ’ s impor tant to you and how you have lived your life

→ your past and present wishes about your treatment, providing you with information you can understand to help you par ticipate in decisions

→ the views of your named person, carer, guardian or welfare at torney

→ the range of options available for treatment and what will provide you with the maximum benefit

One of the things we encourage people to do is to think about what the future might hold, and begin to plan. That might be planning for treatment, making suitable living arrangements, talking to your family and children, or put ting your af fairs in order.

None of us find it par ticularly easy to talk about ourselves or someone we love becoming more poorly.

Having suppor t to think through our options, and talk about our choices at an early stage means that if something happens and you ’ re unable to tell us what you want, your family and the people caring for you have a good idea about what you ’ d want them to do.

People of ten want to plan where they will die - at home, in a care home, or with us. While we make ever y ef for t to ensure that things happen as you have planned, sometimes it is not possible. We’ll always be open and honest with you because we ’ re commit ted to suppor ting you to live your waywhatever that means for you.

MEE T THE

TE AM

Our team is made up of staf f and volunteers working together to provide you with the ver y best care possible. Please just ask if there’s any thing any of us can do to help.

W H O ’ S W H O ?

In-patient Unit Managerresponsible for all the care we provide in both Pentland and Cedar wards.

Charge Nurse – responsible for the smooth running of the wards.

Staf f Nurse – responsible for overall care and the administration of medication on the wards.

Auxiliar y Nurses – provide practical care and suppor t, making sure you have what you need.

Occupational Therapy - make sure your home or the place you are staying is safe and secure They are also key when you ’ re discharged into a dif ferent environment

Physiotherapy - help to keep you as active as possible, making sure you can be active safely and with the right suppor t. They also help tackle symptoms such as breathlessness and managing falls.

Complementar y therapy –of fer a range of therapies that help with symptom control, and bring relaxation and calm.

Wellbeing Ser vice Team –rehabilitative and goal focused ser vice.

Domestic Team – responsible for the overall cleanliness of the whole building.

A B OV E : O u r C a t e ri n g

Te a m h ave w o r ke d i n so m e o f E di nb u r g h’s m o s t p r e st i g i ou s r e s t a u r a n t s

Catering and Hospitalit y Team – responsible for all the food and drink we provide.

Stewards – manage the maintenance and securit y of the grounds and all our equipment

People who are not in uniform might be: clinical nurse specialists, chaplains, managers, social workers, clinical governance and clinical administrators, pharmacists, IT suppor t, fundraising, counsellors, finance, practice development and

LE F T: S p e c ia li s t c o u n s e l l or s h e l p c h i ld r e n c o p e w i t h b e r e ave m e n t .

B E LOW: A r t s a n d c r a f t s a r e a key p a r t o f o u r c o mp le m e n t a r y t h e r a p i e s p r o g r a m m e .

R I G H T: O u r We ll b ei n g S e r v i c e t e a m o r g a n i s e a ct i v i ti e s a n d eve n t s t o h e l p yo u r eac h yo u r g o a l s .

LE F T: T h e I o n a C a f é h o s t s r eg u l a r mus i c eve n t s o r g a n i s e d by t h e c o mp le m e n t a r y t h e r a p i e s t e a m .

R I G H T: O u r t e a m o f n u r s e s w o r k t i r e l e s s l y t o m a ke s u r e eve r yo n e w h o s t ay s a t t h e h o s p i c e i s a s c o m f o r t ab l e a s p o s s i b l e .

B E LOW R I G H T: O c c u p a ti o n a l t h e r a p i s t s m a ke r eg u l a r v i s i t s t o yo u a t h o m e , t o m a ke s u r e yo u ’r e s a f e a n d sec u r e .

LE F T: T h e T h e r a p e t s t e a m v i s i t t h e w a r d s r eg u l a r l y

B E LOW: C h a pl a i n c y a n d s pi r it u a l c a r e s u pp o r t i s o f f e r e d t o p e o p l e o f a l l fa i th s a n d n o n e , h e l pi n g t o ex p l o r e bi g qu e sti on s a n d p r ov i di n g a l i s t en i n g e a r.

R i g h t : We h o s t r eg u l a r t e a p a r ti e s a s p a r t o f o u r ex t e ns i ve We ll b e i n g p r o g r a m .

LE F T: O u r c o u n s e ll i n g s e r v i c e s p r ov i d e a s a f e s p a c e d u r i n g e m o ti o n a l s it u a ti on s .

R I G H T: C o mp le m e n t a r y T h e r a p i e s o f f e r a s p a c e t o r e l a x a n d f e e l i n c o n t r o l . a l l p r ov i de d f r e e o f c h a r g e

B E LOW R I G H T: We h o s t r eg u l a r t e a p a r ti e s a s p a r t o f o u r ex t e n s i ve We ll b e i n g p r o g r a m .

B E LOW, R I G H T:

O n e o f o u r c o r p o r a t e vo lu n t e e r t e a m s ke epi n g t h e H o s p i c e g r o u n d s l o o k i n g i m m a c u l a t e .

People give in many ways. Some volunteer their time and exper tise and we’re proud to have nearly 700 volunteers involved in a wide range of roles. They work in almost ever y area of our work including chaplaincy, on the wards, in the shops, in governance and development, complementar y therapies, in the Iona Café, taking care of our gardens and much more. For ever y member of staf f, there are three volunteers who help make sure we deliver the best possible care and suppor t.

OUR SUPPORTERS

We deliver ever y aspect of our care outlined in this director y absolutely free of charge to all patients and their families.

We’re an independent charit y. Our independence is one of our strengths but it also means we have to raise around 75% of all the money we spend through fundraising and suppor t from our local communit y and corporate sponsors. We’re incredibly grateful.

Lots of people suppor t us through our charit y shops across Edinburgh and the Lothians. All our shops accept donations of goods.

Some people choose to leave a gif t to St Columba’s Hospice Care in their Will. These, like all the gif ts we received, are vital to the continued deliver y of our ser vices.

Other people get involved with us through fundraising

Others donate to us in memor y of a loved one, take on sponsorship challenges, organise events, and take par t in our events such as our annual ar t exhibition and Light up a Life appeal.

A huge thank you to ever yone who suppor ts us. We can only care because they do.

Get in touch

Our hospice is situated in Trinit y, in the nor th of Edinburgh. We’re lucky enough to have wonder ful views overlooking the River For th, and we welcome visitors throughout the week.

St Columba’s Hospice Care

15 Boswall Road Edinburgh EH5 3RW

A RR I V I N G BY CA R

If you ’ re coming from the nor th reach us via A90, A902 or A903

If you ’ re coming from the south take the A1

We are about 15 mins drive from the cit y centre.

A RR I V I N G BY B U S

Lothian Buses provide an excellent ser vice.

Numbers 8 and 14 go along Granton Road.

Numbers 16 and 200 stop in front of our car park on Lower Granton Road.

Number 23 stops on Lennox Row, which is a shor t walk from us.

Timetables are available at ww w.lothianbuses.com

BOSWALL RD GR ANT ON RD

LENNOX ROW

ZETLAND PL

LOWER GRANTON RD EAST TRINITY RD FERRY RD

A R E CH I L D R E N A L LOWE D AT T H E H O S P I C E

?

We love to see children and young people enjoying the play areas and family lounges. We have several play areas in the Iona Café and on both wards. We just ask that kids are super vised at all times.

I S T H E R E A L AU N D RY S E R V I C E?

We have limited laundr y facilities so we ask family and carers to take washing home when possible. If you need any help, just give a shout to a member of our team.

This is your home from home, so please feel free to take photos, books or other small items with you. Each bed space has a lockable cabinet.

CA N I U S E M Y MO B I L E?

Yes. We just ask that you keep it on silent mode so it doesn’t disturb anyone else.

If you ’ d like to make a call and you don’t have a mobile phone, just let a member of the team know.

I S T H E R E W I F I?

WH AT SH O U L D I B RI N G I F I S TAY ?

If you ’ re being admit ted to one of our in patient wards, please bring:

→ Night wear, and slippers with a non slip sole

→ Comfor table shoes and clothes for during the day

→ Toiletries, especially your favourite body products

→ All the medication you ’ re currently taking, whether on prescription or not

Yes. There is complimentar y wifi throughout the whole building. To use it, select SCH- Guest and enter the password 1234 567890. Please shout if you have any issues.

I S T H E R E PA R K I N G ?

Yes. We have disabled parking bays within the grounds, at the main entrance. A larger car park for Blue Badge holders is past the front gate and down the lane. Parking cost £1 for 24hrs – this money contributes to the running of

the hospice. If the car park is full, on street parking is available in the surrounding streets.

I S SMO K I N G A L LOWE D ?

We have a designated smoking shelter which is only to be used by in patients Other wise St Columba’s Hospice Care is a smoke free environment for volunteers, staf f and visitors. Please do not smoke on the premises.

D O I S I G N I N?

Yes, please. For health and safet y reasons we need to know who is on the grounds at all times. You can sign in at reception Staf f will help you if you ’ re a relative staying overnight.

D O YO U H AV E A F IR E A L A R M?

Yes. Ever y Friday at 10.30am there is a fire alarm test. If you hear the alarm at any other time, please leave by your nearest exit and make your way to “ Thistle” the blue cow under the Cedar Tree. Don’t worr y, we have carefully

designed evacuation procedures for patients.

CA N M Y P E T V I S I T M E?

Pets are ver y welcome. We believe pets can bring a great deal of comfor t to patients. Please check with a nurse before you bring any animals in so we can make arrangement for anyone with allergies Keep your dog on a lead and other pets in their carriers when moving about the building

WH AT H A PP E N S AT M E A L T I M E S ?

Meals will be ser ved to you in your room. We encourage ever yone to get out of bed for meal time, if they can manage.

The catering team creates a daily menu that meets the needs of those staying with us, with plent y of tempting choices. Eat as much as you wish and enjoy ever y mouthful

CA N YO U CAT E R F O R M Y

S P EC I A L D I E T ?

Absolutely. Our catering team will work with you to meet your requirements. Please let us know about your dietar y requirements when you ’ re admit ted and we’ll arrange for one of the catering team to come and meet with you

CA N M Y FA M I LY B RI N G M E F O O D ?

Yes – we know that sometimes only homemade will do. We have lots of areas for you to enjoy your food with your family. Let us know when your family have brought you food and we’ll make sure it is kept fresh and secure.

I S F O O D A N D D RI N K AVA I L A B L E

O U T S I D E M E A LT I M E S , A N D F O R M Y

V I S I TO R S ?

The Iona Café is open 9am 6pm Monday to Friday and 9am 5pm on Saturday and Sunday. It sells a variet y of snacks, homemade soup, sandwiches, sweet treats and drinks

If you are unable to at tend the café, a member of our team will be more than happy to help with any thing you need in bet ween meals. We also have hospitalit y rooms on each ward which you ’ re welcome to use.

In the local area, Scotmid is a 10 minute walk away and ASDA supermarket is a 10 minute drive

CA N M Y V I S I TO R S S TAY

OV E R N I G H T ?

Yes. We can accommodate people staying overnight in your room and we have t wo designated family bedrooms on each ward. Please ask a member of our team.

I S ENTER TA I NM EN T AVA I L A B L E?

Activities and enter tainment include film viewings, quiz evenings and other special events. We have a fully equipped ar t room for people staying on the in patient unit and for communit y patients. Each bedroom has a T V and we have DVD players and Bluetooth speakers you can use.

DO E S T H E C H A P L A I N CY T E A M D O F U N E R A L S ?

Our chaplaincy team is always willing to help plan funerals

We can help you plan in advance so your family aren ’t lef t wondering what you would have wanted.

If you have a local faith communit y, we are more than happy to connect with them or with the local Church of Scotland minister or Roman Catholic priest. Most civil and humanist celebrants will come to see you at the hospice, if you like. We can provide some information to help you find the right person. If someone has died without plans in place, the funeral director will help find the right person for your loved one ’ s ser vice.

CA N S TA F F AC C E P T G I F T S ?

We appreciate the time you spend here can feel ver y special and we definitely know just how amazing our staf f and volunteers are but members of our team cannot accept gif ts. Instead, we encourage you to consider making a donation to St Columba’s Hospice Care so we can provide our ser vice to others. You can find out more information about donating at stcolumbashospice.org.uk or speak to a member of staf f

COMMENTS, COMPL AINTS & COMPLIMENTS

We’re committed to high-qualit y, person-centred care. Our aim is to meet the needs and wishes of ever yone receiving care from any of our ser vices. Involving families, the public and volunteers is an impor tant par t of continuing to improve the qualit y of ser vices we provide. Our side by side strategy sets out our key aims, our focus on people and how we plan to achieve excellence. You can find the strategy on our website.

G E T I N TO U C H

We really want to know what you think about us and our ser vices, and we take what you say ver y seriously. Your comments and suggestions will be treated in confidence, anonymised and responded to in our monthly publication ‘ You said we did’ . Get in touch:

→ By speaking to a member of staf f

→ By completing a comment card in reception, on the wards, in the Iona café or in our day therapies area.

→ Through our website

→ By writing to the director of clinical ser vices or the chief executive

→ By scanning the QR code below:

OU R R EGU L ATO R S

If you do not want to speak directly to us then you can contact our regulators:

→ C L I N I CA L C O M P L A I N T S

Healthcare Improvement Scotland Gyle Square 1 South Gyle Crescent Edinburgh EH1 2 9EB

T 0131 623 4300

E hcis.clinicregulation@nhs.net

See our inspection results at healthcareimprovementscotland.org.uk

→ H O S P I C E AT HO M E C O M P L A I N T S

Care Inspectorate

T 034 5 600 9527

E concerns@careinspectorate.gov.scot W careinspectorate.com/index.php/ complaints

→ NO N - C L I N I CA L C O M P L A I N T S

Of fice of the Scot tish Charit y Regulator (OSCR)

2nd Floor Quadrant House 9 Riverside Drive Dundee DD1 4NY T 01382 2204 46 W oscr.org.uk