WELCOME TO AS AT HOME
Introducing Altar’d State at Home
You asked, we listened! We're bringing the beauty of Altar’d State beyond what you wear—introducing our new home furnishings collection, designed to fill your spaces with warmth, joy, and inspiration. Dream Big. Live Beautifully.
With this new addition to Stand Out For Good Inc., Guest Services and Stores will be handling a variety of new questions and requests. This training module is designed to help you navigate and serve guests with passion and expertise. We are thrilled to be on this journey and can’t wait to bring Altar’d State at Home to life with you!
From our hearts, to the Guest’s home
We are sharing a complete line of products designed to complement her living space! To assist you in familiarizing yourself with the offerings, here is a breakdown of the available products:
Sofas, Sectionals and Chairs Coffee and Side Tables Dining Tables and Chairs Beds and Nightstands
Mirrors and Desks
Textiles: Rugs, Poufs, Pillows and Throws
Textiles: Bedding Lighting
How can the Guest view and order products?
These products will be available for the Guest to browse through 1. the website, 2. in three select stores starting in May 2025, and 3. through quarterly catalog mailings. When they are ready to order, they can proceed in 3 different ways:
AS Website
A Guest can browse and place an order in the “At Home” embedment of the AS website. They can add items to their cart and checkout along with any clothes, shoes, or accessories from AS.
In-Store
In-Store orders can be placed for direct shipment from our distribution centers. Store associates will help the Guest select products and initiate an order for direct shipment.
Calling Guest Services
Guests and our stores can call Guest Services to place orders.
Placing a home order will follow the same procedure as placing a clothing order, and you may also assist them in website navigation and answering general questions.
Note: 15% off military discount and 10% off coupon for signing up for email/text WILL apply to the orders. Birthday coupons will NOT.
Resources to Utilize
It is important to becoming acquainted with product information and website resources to help you inform the Guest!
We are providing the following resources:
Furniture Measuring Guide
Available on the website to help guide the Guests with any questions they may have about measuring their space for delivery to ensure product fits through doorways and around corners.
Furniture Shipping Guide
Available on the website to explain delivery and shipping information. It explains the various shipping methods and costs to help the Guest understand the logistics of receiving an order.
Swatches and Product Binders
Web Product Pages
A swatch box and product binder will be available with Guest Services and in Stores. The Swatch Box will contain product materials and the binder will have detailed product info.
Info such as specific product details, dimensions, materials, care, and mounting/electrical information for lighting will be available on the product description pages on the website.
What if the product is not in stock at the time of the order?
If we do not have inventory at the time of order placement, the Guest will be able to “pre-order” the item and it will be shipped once we receive the product.
The Guest will be provided with an estimated ship date at the time of the order, if the date changes Guest Services will update the customer of the delay. During this time the customer will have the opportunity to cancel the order prior to shipping by contacting Guest Services.
• For Furniture and Rugs, if the Guest orders multiple items the order will not ship until all of the items are in stock.
Textiles and Lighting will ship when available.
The Guest is about to place her order. How can we help her understand how her order will be delivered and what it will cost?
FedEx
Items packed and shipped through our parcel network. These items include:
Pillows & Throws, Lighting, Small Furniture, Small Rugs (6x9 and runners)
Doorstep
White Glove
Similar to FedEx these are larger items delivered to the customers front door without scheduling by Metro. These items include: Dining Chairs, small Tables, 8x10 and 9x12 Rugs, Mirrors.
Scheduled in home delivery. Metropolitan will unbox, remove packaging and set up in the room of the customers choice. These items include:
Large furniture, Beds, Sofas, Dining Tables, Occasional Furniture.
• If the Guest orders furniture with multiple shipping methods, they will only be charged once, based on the highest delivery method on the order.
• If the Guest orders both apparel and large furniture they will have two separate shipping charges.
• We do not ship to Canada or PO Boxes at this time. Bedding, Throws, & Pillows will ship to HI, AK, APOs & US Territories.
• Please refer to the website or call guest services to inquire about shipping rate tables and track guest orders.
Return Policy for AS at Home
We will accept returns of items in new and unused condition with proof of purchase. We do not offer exchanges so items will be returned and a new order placed. Please note that shipping fees will not be refunded and customers are responsible for return shipping costs. Items should not be returned to our stores. Any product that arrives damaged will be replaced at no cost to the Guest. All returns should be handled through Guest Services and not at the store.
POLICY- BEDDING, THROWS, PILLOWS & LIGHTING
• Must be new and unused.
• Same return fee as apparel ($8.95 return shipping charge)
POLICY- FURNITURE, RUGS & MIRRORS
• Proof of purchase required
• Customers are responsible for return shipping costs
• Shipping and handling fees are not refundable
• Items cannot be returned to the store
• Refund will be issued at time of receipt
EXCLUSIONS
• Final sale items and store floor samples
• Gift cards
• Installed Lighting
• Used Bedding
Return Policy for AS at Home
We will accept returns of items in unused condition with proof of purchase. Please note that shipping fees will not be refunded and customers are responsible for return shipping costs. Items should not be returned to our stores. Any product that arrives damaged will be replaced at no cost to the Guest. We do not offer exchanges; items will be returned and a new order placed. For Damage replacements please contact Guest Services.
Below are our return shipping charges.
RETURN SHIPPING
CHARGES Textiles
• Bedding, Pillows, Throws, Lighting- $8.95 same process as AS Apparel
RETURN SHIPPING CHARGES
Furniture
• FedEx Rugs and Furniture items- 10% of the cost of the product
• Doorstep items- $79
• White Glove items- $149
End Notes
• With the knowledge and skills acquired from this training, you are now equipped to confidently navigate Altar’d State at Home. We are excited to share this vision with you, and we look forward to seeing how you’ll bring it to life!
• Thank you for your time and dedication throughout this training. We appreciate your commitment to learning and excellence.