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Business News


BETTER GATEWAY. Improving your airport experience this summer.

SUMMER: 2018

VOLUME 33: #2

I 0834-2018

Your onshore gateway to on-time delivery.


table of contents SUMMER: 2018 VOLUME 33: #2

In this issue . . .

Business News is a publication of the St. John’s Board of Trade.

Cover Story................................................................................................................................................ 2 - 3

Reproduction of any material contained in Business News is permitted provided written approval from the St. John’s Board of Trade. Articles and criticisms are invited, but opinions expressed by contributions do not necessarily represent those of the St. John’s Board of Trade. We encourage you to support the business leaders whose names and products you see advertised in this issue as well as throughout our entire membership. The Board reserves the right to edit submissions.

Chair’s Message.............................................................................................................................................. 4 New Members................................................................................................................................................. 6 Member News................................................................................................................................................. 7 Connector NL................................................................................................................................................... 8 Upcoming Events........................................................................................................................................... 9 Working For You.......................................................................................................................................... 10 Business Solutions .................................................................................................................................... 12 Around the Board....................................................................................................................................... 24

Editor: Nancy Healey Printed by: Bounty Print Layout: image4

Member Profiles.......................................................................................................................................... 26


Feature Editorials

Andrea Stack Janis Byrne Andrew Wadden Justin Ladha Dorothy Keating Jennifer Clement

Chair Senior Vice-Chair First Vice-Chair Second Vice-Chair Immediate Past Chair Treasurer

The Economy................................................................................................................................................. 38 Canada’s Ocean Supercluster................................................................................................................ 14 CNA’s Enactus teams show business spirit at national exposition............................................. 18 Social Enterprising for Tourism Success............................................................................................. 20 Restaurant Industry Rising Up to Economic Challenges................................................................ 22

BOARD OF DIRECTORS Janine Browne Melissa Royle Jenny Smith Shirley Smith

Norm Dimmell Glenn Janes Alex Gibson

STAFF Nancy Healey

Chief Executive Officer

Margie Davis

Account Executive

Rhonda Tulk-Lane Director of Business Solutions Jackie Bryant-Cumby Member Relations Administrator

graphic DESIGN &


Brendan Hagerty Manager of Labour Market Solutions Jennifer Chaytor Manager, Finance & Compliance Brandon Ellis Policy and Advocacy Researcher Janet King Business Development Mentor

Your business


by the IMPRESSION it sets.

ST. JOHN’S BOARD OF TRADE 34 Harvey Road P.O. Box 5127 St. John’s, NL A1C 5V5 Canada Tel: 709.726.2961 Fax: 709.726.2003 E-mail:

t 709.747.3850 c 709.697.0909 e 1170 Topsail Road, Mount Pearl, NL

Building a Better Gateway Improving your airport experience this summer. Much has changed since St. John’s International Airport’s modest beginnings as “Torbay Airport”. From its inception as a military airport, there have been tremendous advancements and changes to its infrastructure and facilities necessary to ensure the continued safety of operations and to enable growth in our region.


Airfield Accessibility Achieved

St. John’s, a city often plagued by prolonged periods of low visibility due to fog, has had a reputation for being inaccessible. It’s now reaping the benefits of one of the most transformational projects in the Airport’s recent history the installation of Category III Instrument Landing Systems (Cat III ILS) on its primary runway.



Historically, 1000 flights would be impacted by low visibility conditions each year. It was anticipated that the introduction of this new technology would reduce that number to 300 flights. The results, however, have far exceeded expectations. 2016 was the first full year of operations and only 40 flights were impacted due to low visibility. In 2017,

this number was further reduced to just 16 flights, and in all those cases the aircraft did not have the capability to use the new technology. It’s had a profoundly positive impact on the reliability of our Airport, increasing the airfield accessibility to 99 per cent and putting us on par with the top airports in Canada. It has also started to reverse our region’s reputation for being an inaccessible location.

SUMMER: 2018


Airport Terminal Building

The existing Airport Terminal Building was designed prior to the horrific events of 9/11, and has a capacity for 900,000 passengers each year. Since the opening in 2002, the annual passenger volume at our Airport has grown to exceed 1.5 million passengers, resulting in a building with many operational constraints and limited services. The expansion that is presently underway is designed to address these issues. This summer, the first phase of the expansion that focuses on departures services will be open for business. This phase will add 145,000 square feet to the building and will feature significant improvements and enhancements to the departures process, including the following: • Pre-board screening (security) area that is four times its existing size, with faster screening technology and a designated Nexus line; • 40 per cent larger check-in area; • triple the number of seats in the Departures Lounge; • additional washrooms in the Departures Lounge;


The added services and increased seating in the Departures Lounge are highly anticipated and will significantly improve the experience for passengers in our Airport this summer. While this phase will be open for operations, renovations will continue and construction will commence on Phase Two of the expansion in 2019. This second phase will focus on the arrivals process, and will include an expanded Customs and Immigration area; additional baggage carousels; more aircraft gates and passenger loading bridges; and a further expansion of the Departures Lounge. When the entire expansion project is complete in 2022, the Building will be more than double its existing size at almost 420,000 square feet.

Billion Economic Output

While significant enhancements are being made in the Terminal Building, new services are also being added to the Airport landscape, including the recent addition of a new service station and two on-property hotels. We’re delighted to welcome new operators to the Airport community and to add to the more than 1800 employees working with numerous aviation and non-aviation related businesses. The combined result of all these operations and the construction activities at our Airport generates an annual economic output to the national economy of $1.1 billion.

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• more gate positions with passenger loading bridges; • new children’s play area with an adjacent nursing mother’s room; and • greater choice of food and beverage and retail options in the Departures Lounge, including a full-service restaurant (YellowBelly Brewery & Public House).

More than 70 per cent of all non-resident visitors to and from Newfoundland and Labrador that travel by air pass through St. John’s International Airport, making it the premier transportation gateway to and from our province. Being the first and last impression of our province is a role we take seriously. We are therefore committed to building a better gateway by offering an outstanding airport experience for our passengers, and continuing to enhance the economic and social wellbeing of our community.

Trusted. Preferred. Experienced. Everyday, Newfoundland & Labrador businesses trust us to store, manage, and protect their products and equipment. Locally owned and operated, we provide safe, high quality warehousing and distribution services. Storage Inventory management Consolidations Packaging (ISPM 15) Local trucking Visit us online to learn more:


Chair’s Message Your go to place for business If you haven’t heard, the St. John’s Board of Trade has re-invented itself. We have launched new initiatives to complement our advocacy and networking events.

Be Seen Be Heard

We know most of our small business members have a limited marketing budget, so we have crafted new platforms for you to get your message out. We have a videographer on staff who will shoot a 30-second company profile and place it on our Directory page, the most viewed page on our website. We will then share it with our thousands of contacts on Social media – Facebook, twitter, LinkedIn. Check out the first video we produced for Alt Hotel. The video is yours, it is on YouTube and you can share it with your social media contacts too. Business News, the publication you are reading now is dynamic, meaning when you read it online you can click on the ads, further enhancing your reach.

Business Solutions

You have told us, and we have listened to how you want someone to help you address the pain points in your business. So, we have created a single point of contact for all your business needs. We have built a coordinated network of resource partners that will quickly route you to valuable information, available programs, experience and expertise to help your business succeed. Our #CannabisHotline is a prime example of this nimble responsiveness. We know a lot of you don’t have time to attend events, but are concerned about how the legalization of marijuana will impact your business. Instead of just having a



workshop, we launched a hotline. You can call our Director of Business Solutions and she will put you in contact with Labour standards or occupational health and safety expertise, or other experts that will address your concerns. We are also available if you are interested in a more in-depth discussion about your business. We invite you to schedule a one-on-one visit with a member of our collaborative team of Resource Professionals to confidentially discuss your operations, your requirements and your plans for the future. We’ll review your information and connect you with the appropriate resources and individuals within the St. John’s Community. Contact Rhonda Tulk-Lane 709-351-0291


We know you don’t always have time to attend information sessions, so, we are bringing them to you. You can watch them yourself or send the link to another member of your staff. Last month, Denis Hogan, CEO of Workplace Health and Safety scheduled a workshop in our office regarding the changes to PRIME. Our boardroom can only seat 20 people, but after putting the workshop on Facebook live, over 200 people have viewed it to date. You can catch here, if you missed it.


Summer is just around the corner and so is our Annual Golf Classic. If you haven’t done so already, I encourage you to register for our annual Golf Tournament



This year we are heading back to The Wilds for • 2 Days • 2 Bands • 36 Holes • 1 BIG Network On Wednesday, July 11 golfers will have the opportunity to take in a complimentary round of golf and an evening Business Mixer. The tournament on Thursday July 12th, can be a great team building event or a time to build on client relationships. The Wilds is offering up a room rate of $119 +HST for tournament golfers. These are just some of the initiatives we have in place to serve our members. We encourage you to reach out and take advantage of these services and our networking events. Your success is our success.

SUMMER: 2018

Be Seen Be Heard Member Packages ONLINE

BUSINESS Level ($250 value)

MARKET Level ($500 value)

Welcome Package

Welcome on Facebook Welcome on and a tweet (words + Facebook page, Hashtag) Tweet is enhanced with a photo

Member Profile Video

Opportunity to do a 30 second Video for $300 + Boost for $100 on all social media feeds

Website & E-News Advertising

GROWTH Level ($1000 value)

ASPIRE Level ($2000 value)

STAKEHOLDER Level ($4000 value)

Welcome on Facebook page and Two tweets with photos

Welcome on Facebook page & Welcome ‘video’ tweet!

4 customized tweets (1 per month for first 4 months)

FREE 30 second Video & Boost on all social media feeds

FREE Two x 30 second or one 60 second video & boosted two times on all social media feeds

FREE 90 second video & boosted two times on social media feeds. PLUS advertising for two weeks in our electronic newsletter and on website

FREE 90 second video & boosted two times on social media feeds. PLUS advertising for one month in the electronic newsletter and on website

Opportunity to post at preferred member rates

Opportunity to post at 20% off preferred member rates

Opportunity to post at 40% off preferred member rates

Opportunity to post at 60% off preferred member rates

2 FREE ads on e-newsletter/ website (for 4 weeks each)

Business News Advertising

Opportunity to post at preferred member rates

Opportunity to post at 20% off preferred member rates

Opportunity to post at 40% off preferred member rates

Opportunity to post at 60% off preferred member rates

4 FREE 1/4 page ads (1 per issue)

Business News Advertorials

$1000 + HST

Opportunity to post at 20% off preferred member rates

Opportunity to post at 40% off preferred member rates

Opportunity to post at 60% off preferred member rates

FREE for Stakeholder

Bundling is available

For more information contact: Margie Davis, Account Executive,, 709-726-2961, ext.203

365/367 Duckworth Street Located in the heart of Downtown St. John’s

this historic building erected in 1929 has been used exclusively by members of the legal profession. The main floor features a reception area, a large working area, four private offices and an office equipment room. The second floor has four private offices, a library, reception area, two bathrooms and storage room. The basement has a kitchen, two washrooms,furnace room and plenty of storage. This building has had many recent upgrades including new roof, new windows and a new exterior finish. The heating system has also been upgraded. With a commercial mixed zoning this property offers an opportunity for a variety of business ventures and with its unique layout a residential/business combination is also an option. Vendor presently pursuing long term parking arrangements.

VOLUME 33: #2


Sutton Group 709-682-1897

aurora realty ltd


new members Bellissimo Bistro & Express Bar Joseph & Linda Bellissimo, Owners 123 Quidi Vidi Road St. John’s, NL A1A 1C3 PH: 709-221-3048 PH#2: 709-351-3512

Spotlight Events

Brittany Stanley, Owner 51 Island Cove Bay Bulls, NL A0A 1C0 PH: 709-730-8229

Killam Apartment REIT

Steve Loder, Regional Manager 16 Blackmarsh Road, Unit 102 St. John’s, NL A1E 1T1 PH: 709-726-2516

G.C. Winsor & Associates Ltd. Greg Winsor, Manager 1027 Topsail Road, Suite 101 Mt. Pearl, NL A1N 5E9 PH: 709-368-0149

Rona Fortune Home Improvement Inc.

Hilary Soper-Girardin, President 162 Bayview Street Fortune, NL A0E 1P0 PH: 709-832-2020

Quesada Burritos and Tacos Mark Norman, President 15 Hebron Way St. John’s, NL A1M 0M1 P: 709-552-8226

Genesis International HR Inc.

Ye Li, President 39 Sgt. Donald Lucas Drive Paradise, NL A1L 0W7 P: 709-770-9892

Aker Solutions Canada Inc.

David Billiard, Vice President, General Manager Neil Prior, Business Manager 215 Water Street, Suite 511 Atlantic Place St. John’s, NL A1C 6C9 P: 709-757-4500

As our region grows, our clients do, too. We’re here for both. Atlantic Canada’s landscape is changing and growing, and businesses need to adapt and evolve to keep up. As a market leader, we continue to define the way forward as times, technology, and expectations change. Responding to individual client needs and market trends, our innovative, custom approach to business law allows you the time to focus on growing your business and reaching your goals.



SUMMER: 2018

Member News The Rooms Wins Two International Business Communications Awards

  The Rooms has been named the recipient of two Gold Quill Awards by the International Association of Business Communicators. The Rooms captured the 2018 Gold Quill Award of Excellence in Marketing, Advertising and Brand Communication for the Remember Them at The Rooms campaign, as well as the 2018 Gold Quill Award of Excellence in the Audio/Visual category for the Sing You Home campaign launch video.      The Remember Them at The Rooms campaign and the Sing You Home video were created to commemorate the 100th anniversary of Beaumont-Hamel, and to help mark the centennial event of July 1, 1916, at The Rooms. 

Island, Edmonton, Calgary, Regina, North Saskatchewan, Winnipeg, and St. John’s, with other offices expected to join the group during the next year or two.   Provident Valuation & Advisory Services is the St. John’s affiliate with Glen Power AACI as principal. Provident provides valuation and consultancy services throughout Newfoundland and Labrador for all property types except single family residential, and also provides expert services associated with expropriation, feasibility, and other specialty property types. Through its Verra Group affiliation, Provident now provides enhanced services with greater access to national level data, and diverse expertise from a large team of highly experienced professionals.  

Newfoundland and Labrador Credit Union (NLCU) Wins Three AIM Awards at 2018 MACU Awards  

Strong Potential for Growth in Investment Despite Current Uncertainty

Capital spending on major projects is expected to fall 8% in 2018 to $11.4 billion, but significant growth potential remains if projects currently in development move ahead, according to this year’s Major Projects Inventory (MPI) by the Atlantic Provinces Economic Council (APEC).  The Inventory identifies 438 major investment projects in various stages of development throughout Atlantic Canada, with a total value of $136 billion, up 3% from last year’s Inventory. The shipbuilding projects, the high level of exploration in the Newfoundland offshore, and a rebound in the mining sector could support increases in investment and output.  

New Entry of National Independent Real Estate Valuation Group   The directors of Verra Group Valuation announced the launch of a new provider of independent real estate valuation and consultancy services at the national level. As of the date of this release the newly launched Verra Group includes seven affiliate offices at: Vancouver

Newfoundland and Labrador Credit Union (NLCU) was honored to take home three Achievement in Marketing (AIM) Awards at the annual Marketing Association for Credit Unions (MACU) Gala on April 30th in Toronto, ON. The AIME Awards recognize outstanding marketing achievements within the credit union industry over the past year.  

NLCU received AIM awards in the Brand and Brand Building category for the “NLCU Branch Video” and in the Radio category for the “Acronym” campaign. Additionally, NLCU’s television advertisements received an AIM award in the Television category.  

Marine Industry Awards Presented At 2Nd Annual Turning The Tide Awards Gala  

Three awards were presented during the evening; the Industry Leadership and Excellence Award went to Atlantic Towing for their exceptional work, environmental, and safety record in the internationally competitive NL offshore. The Industry Lifetime Achievement Award honoured the remarkable work of the late Ches D.

Do you have news about your business you’d like to share? Contact: Nancy Healey to share your story in MEMBERS IN THE NEWS 726-2961

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Penney. A leader in the marine industry, Mr. Penney provided leadership in many areas of marine work including coastal shipping, ship repair, offshore tankers and fishing, and was known as a philanthropist throughout the community. The third award, the Award for Historical Marine Significance, was given to Captain William Jackman, a legendary captain in Newfoundland and Labrador, and Canadian, history. In October 1867, Captain Jackman plunged into the ocean to save 27 people from a shipwreck off the coast of Labrador, earning him a British Royal Humane Society Silver Medal for his heroism, and a place in history, for his bravery.

Accounting & Auditing Management Consulting Mergers & Acquisitions Taxation

Suite 201, 516 Topsail Rd. St. John’s, NL, A1E 2C5 T: 709.364.5600 F: 709.368.2146 W:


connector NL

Meet the Connectors Two years ago, the St. John’s Board of Trade introduced a program that has seen great success. We are proud to announce that we have expanded The Connector Program. Corner Brook and Grand Falls Windsor are our two new regions that will support The Connector Program, this will be managed here at the St. John’s Board of Trade. Growing St. John’s and growing our province is the ultimate goal and this program set’s out to achieve just that.

Meet Brendan: Brendan is a familiar face around the BoT. He has been connecting people and helping grow St. John’s with the board for 4 years. His Passion is Pearl Jam and Family but helping create connections, solving problems and helping small business is what drives his professional career.

Meet Shanna: A slick new grad who who just get’s it. Shanna’s work ethic and creativity will bring great things to the Western Region. Shanna relocated from St. John’s to Corner Brook, she’s eager to contribute to a team that is clicking on all cylinders. Were lucky to have her!

Meet Ashley: Ashley began a very successful career here in St. John’s and never once lost her desire to return to her home town to create greatness. From day one her plan was to create a network in St. John’s that would lead her home, and she did just that. Ashley has a passion for the Central region and she won’t stop until the end goal is achieved.

How does the Connector Program benefit our membership? 1. Access to local talent 2. Increased awareness about your organizations and industry 3. Knowing you are opening doors for people and helping them succeed in Newfoundland 4. Making Newfoundland a more welcoming and diverse province 5. Reducing your risk when hiring a new employee with pre-qualified candidates In just two years your St. John’s Board of Trade has built a program from the ground up. We have to date over 100 connectors and 100 connectees. We have expanded to two locations and have secured a sponsorship with RBC. We have helped countless people gain confidence, network and most importantly, find meaningful employment. Were ready to go! We are trying to grow our province one person at a time, one connection at a time.

We are all Connectors!



SUMMER: 2018

upcoming events


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We encourage all members to register online. Visit to register for any of the events listed.

Special event with

VIKRAM VIJ October 10, 2018Â Details coming soon


working for you Lets talk about the minimum wage price index is the most responsible course of action for all parties. Its time to keep the politics out of the minimum wage and allow for consensual working agreements between employer and employee for what they deem to be a fair wage for the labour provided. Brandon Ellis St. John’s Board of Trade Email:

Earlier this year, Minister Al Hawkins announced that the minimum wage will be tied to the Consumer Price Index moving forward. With all the variables and politics surrounding minimum wage, this was likely the best thing to do for both workers and employers. While respecting the opinions of those advocating for a $15 an hour minimum wage, I must disagree with their assessment that it will be beneficial to workers. In fact, it will be detrimental to the very workforce that would be receiving this perceived boost. More workers will almost certainly lose their jobs with such a drastic increase as some smaller employers will not have the capabilities to adapt to increasing labour costs while still maintaining their business. The $15

an hour minimum wage is, in a sense, antiworker. In a study by Jeffrey Clemens (2014), it was demonstrated that binding increases in the minimum wage have actually decreased the likelihood that low skilled workers will rise to what he characterized as lower-middle class earnings. Meer and West (2013) also found that increases in the minimum wage reduces employment over a longer period of time.

A Canadian Medical Relief Initiative To donate, volunteer or to find out more, please visit


Local and Island Wide Charter Service

With the volatility that we have witnessed in the Ontario labour market, it is evidently clear that raising the minimum wage will have a negative affect on total jobs in the economy, full time employment, and price increases on goods and services. Keeping the minimum wage tied to the consumer

Team Broken Earth is a volunteer-driven medical relief organization comprised of healthcare professionals from across Canada as well as the United States and the United Kingdom. From treatment to education, our teams are hard at work in places such as Haiti, Bangladesh, Nicaragua and more.



Safety, Service and Reliability, Our Promise to You Since 1962

709.744.3300 @ParsonsAndSonsTransportation SUMMER: 2018




Tim Magwood, Master Storyteller & Culture Catalyst

Shaun Majumder, Social Entrepreneur / Comedian

OCEANS • TECHNOLOGY • CULTURE Connect NL is an exclusive learning and networking opportunity for today’s business and community leaders. It’s a place to grow ideas, innovation and enterprise. Go To Connect NL at to for more information and registration Produced by


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business solutions

Rhonda Tulk-Lane email: tel: 351-0291

Connecting businesses with resources St. John’s and surrounding area is home to a number of high-quality resources that support businesses and entrepreneurs. But, it’s a complicated world, and it’s rare that business owners and entrepreneurs have time to be familiar with all the resources available to them to support and grow their business.


and missing access to an available resource can mean the difference between success and failure.

Business Mentors


The Business Mentors will provide you with advice, connections and solutions to help grow your business. A 30-minute consultation with The Business Mentors in a confidential setting with a group of like minded individuals brainstorming and collectively crafting a renewed vision for your business. We believe in growing the business community, sharing our knowledge, resources and connections. A new set of eyes can steer your business into a profitable direction! Register today!

Immigration Toolkit

This resource supports employers who are settling new staff into the workplace and community by providing connections and resources.

Cannabis Hotline

As workplaces in Newfoundland and Labrador prepare for the legalization of cannabis, many employers have questions. The Cannabis Hotline will connect small business members with experts in areas such as law, government and HR. Helping members better prepare for cannabis in the workplace.

from analyst to cannabis complete & tailored coverage

Total insurance solutions for your business Learn more at



SUMMER: 2018

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Canada’s Ocean Supercluster


CEO of the Institute for Ocean Research Enterprise (IORE) and the Centre for Ocean Ventures and Entrepreneurship (COVE).


President and CEO of seafood producer Clearwater. Herald archive


Assistant Vice President of Government Relations and Economic Development at Dalhousie. Contributed

Herald archive

Canada’s ocean economy presents both immense opportunity and considerable challenges. Industry, business, research organizations and governments are dealing with costly and difficult technical and sustainability issues, many of which are being tackled head-on right here in Halifax. When a core group from large industry — ocean tech — and the university sector started meeting more than a year ago to put together Canada’s Ocean Supercluster proposal, they discovered a great deal of common ground and a spirit of collaboration that could make an enormous difference in the economic future of Atlantic Canada.

What is Canada’s Ocean Supercluster?

The Canadian government created the Innovation Superclusters Initiative to mobilize innovation among business of all sizes, post-secondary and research institutions and governments. The goal is to establish business-led “superclusters” that strengthen the economy and promote growth through partnership and collaboration. The government will coinvest with industry to create a hospitable environment for bold and ambitious projects and technological advancement. With a promised federal government investment totalling up to $950 million, nothing like this has been done in Canada before. After a rigorous two-stage

application process, in February Canada’s Ocean Supercluster was named one of five winning applicants. This national undertaking is largely based right here in Atlantic Canada. The key to positioning Canada as a global leader in the knowledge-based ocean economy is investment from companies across the country and partnerships with post-secondary institutions, Indigenous groups and international partners. Collaborations among fisheries, aquaculture, oil and gas, marine bio products, transportation, defence, marine renewables and ocean technology are all on the table. Shared knowledge, tools and research will lead to shared solutions to the common challenges and requirements of working on and in the ocean. What could the Ocean Supercluster funding mean for Atlantic Canada? “Ultimately, it’s GDP growth, which means jobs,” explains Jim Hanlon, CEO of the Institute for Ocean Research Enterprise (IORE) and the Centre for Ocean Ventures and Entrepreneurship (COVE), a collaborative facility for applied innovation in the ocean sector set to open this spring. He and his team have been working with the founding investors as “worker bees” behind the scenes since the beginning of the proposal process. The objectives of the Supercluster include strengthening links between ocean-based value chains and providers of enabling

technologies; developing, deploying and exporting innovative technology platforms applicable to multiple ocean industries; filling capability gaps in the innovation ecosystem through the attraction, recruitment, training and retention of diverse, highly qualified personnel; extending the global reach, attraction, network and market opportunities for Ocean Supercluster partners; and addressing global challenges related to sustainability, reducing carbon foot-print and improving energy efficiency. “Exactly how we measure success will be subject to discussion in the final terms and conditions with the federal government,” Hanlon continues. “The leading indicators will be more dialogue, more interaction, more awareness between tech companies and ocean resource companies. We want to grow business-enterprise research and development, because we’re punching under our weight in this area.” In addition to developing and commercializing technologies to address shared challenges, ocean sector companies will co-invest and collaborate to develop talent, improve supply chain opportunities and foster more ocean startups.

What is the Ocean Supercluster’s secret to success?

Canada has the longest coastline and the fourth largest ocean territory in the world,

This article is reprinted with permission from The Halifax Chamber of Commerce’s publication Business Voice



SUMMER: 2018

but compared to other countries we don’t benefit economically as much as we could. In other words, we’re not living up to our potential in terms of ocean resources and ocean technologies. A group of four initial private-sector investors in the Ocean Supercluster funding bid decided to change that: energy conglomerate Emera, seafood producer Clearwater, open ocean aquaculture investors Cuna del Mar and Petroleum Research Newfoundland and Labrador (PNLR). In addition to help from COVE, Dalhousie University played an essential role in bringing everyone to the table, supplying hours of staff time and expertise. Clearwater’s John Risley credits Dalhousie president Richard Florizone as the catalyst in convincing the original four partners to mobilize. “We were really lucky to count on Dal’s resources because they seconded people to help us do all of this — staff resources

and intellectual horsepower,” Risley explains. Matt Hebb, Assistant Vice President of Government Relations and Economic Development at Dalhousie, helped galvanize the effort by bringing together key partners and demonstrating the potential. “This is part of Dalhousie’s missiondriven effort to support the growth of the economy in the region,” says Hebb. “As much as this is a business-led coalition, universities are critical partners in these kinds of clusters. They are really important providers of human capital, research and innovation facilities and capacity for science.” As the proposal process advanced, help came from organizations in P.E.I., Newfoundland and Labrador, New Brunswick, Québec and British Columbia. According to Hanlon, demonstrating a commitment to co-operation across the board was critical to winning the


competition. “If you grow the ocean economy, you grow the Atlantic Canadian economy. It’s an opportunity to further unite Atlantic Canada. We’ve demonstrated our ability to work together this time.”

What happens next?

“The combined federal and private investment will position Canada to be a global leader in the ocean economy of the future,” says Hebb, adding that in the coming weeks and months agreements will be finalized with the federal government and a new not-for-profit entity will be set up to steward the Ocean Supercluster funding. “We want to keep as much momentum and enthusiasm as possible. We also want to ensure we’re taking the time to set it up right to be very successful.” Hanlon explains that the Supercluster activities will fall into two categories: 80 per cent of funding will go to technical leadership projects and 20 per cent to cluster building activities. “For the


When you need us, we’re already on it.


Contact: Larry Bootland 902 405 4809 Project: 11723C&P NL Board of Trade Ad Client: Cox & Palmer

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projects, funding programs will be approved by a board process, then a consortium will come together and build something. The governance of that is still in flux.” Regardless of exactly what that governance looks like, Risley emphasizes that collaboration is mandatory. “This money won’t be spent unless other members of the community are participating: a research institution, a small to medium-sized enterprise,” he says. “No one will be able to come to the window, collect a cheque and disappear into the wilderness without anyone knowing what they’re up to. This kind of accountability speaks to the need to involve community.”

Why is Canada’s Ocean Supercluster important for Atlantic Canada?

There is broad consensus that we don’t get the value we could from our ocean resources. Risley acknowledges that it may surprise some people. “The fishing, oil and gas and aqua industries are all successes, but compared to other jurisdictions we are not doing a good job of extracting the value. If this works, a lot of things will change — and that will begin with forcing collaboration at a level that hasn’t happened in the past.” Hebb agrees. “We have all the ingredients in Atlantic Canada to be a world class

centre of ocean activity, enterprise and excellence. We have a very diversified ocean economy, one of the largest concentrations of ocean-related PhDs in the world, tech companies who are leaders in their field and unbelievable natural ocean resources.” Norway, for example, has a population about one-seventh the size of Canada’s, but has an ocean economy seven times larger. “They have a very thoughtful and integrated approach to their ocean: companies, researchers, universities and government,” explains Hebb. This supports an economy that is sustainable, profitable and benefits both rural and urban areas. “We have every possible advantage, but historically we have not worked together in as innovative a fashion. The Supercluster can change that. We’re learning that companies share an awful lot in common with respect to the things that can make their activities safer, more sustainable and more productive,” says Hebb. What’s in this for Halifax? Hanlon posits that many if not most businesses are already, directly or indirectly, part of the ocean economy. “Some portion of income in their pocket is from the ocean economy,” he says, “Defence, fisheries, shipbuilding, natural resources — they’re all big fundamental drivers.”

Ocean Supercluster

Join us for hors d'oeuvres, networking and a panel discussion on the Ocean Supercluster, We have a great line up of panelists: John Risley, Clearwater Fine Foods Inc. Karl Kenny, Kraken Alan Clarke, Petroleum Research Newfoundland and Labrador Kim Keating, The Cahill Group Gina Pecore, Genoa Design International Carey Bonnell, Ocean Choice International Moderator: Matt Hebb, Interim CEO for Canada's Ocean Supercluster Date: June 13, 2018 Time: 11:30 AM - 2:00 PM

He points out that within 100 km of where he sits in his office in Dartmouth, there are 50 ocean-tech companies. “At the end of the day, what we aim for is that people around the world know that the leading place in the world for ocean economy is Halifax and the Atlantic region — a hotbed of leading edge knowledge-based ocean technology.” Halifax is already a centre of ocean excellence. “It’s important that any city with aspirations to grow and be something put up a couple of flags so the rest of the world knows what we’re trying to do in Halifax other than being a nice place to live,” says Risley. “What’s good for the region is good for Halifax and what’s good for Halifax is good for the region.” “All Canadians should care about this. The opportunity for us to manage our oceans better is really significant,” says Hebb. “Seventy-five per cent of Canada’s ocean economy is clustered in Atlantic Canada. We can feel very proud that the federal government has signalled that our strengths have a national role to play in Canada’s future economic prosperity.”



SUMMER: 2018

CNA’s Enactus teams show business spirit at national exposition Three teams from College of the North Atlantic (CNA) travelled to Toronto, Ont. May 14-16 and faced more than 1,500 of the country’s brightest university and college students, academic professionals and top business leaders. and the presentation team. They were accompanied by Susanne Ivey, CNA Business Management instructor, and Grand Falls-Windsor Campus Director, Joan Pynn. Members of the “Hope Matters” team include Stephanie Janes, Kyle Roberts, Natasha Service, and Carrie-Lee West, who won their regional division in Halifax in March. Jade King, Crystal Ford, Sarah Ballard, and Jeremy Keefe are members of the presentation team, who went on to win the Enactus Spirit Award at the national event. This award recognizes an Enactus team that demonstrates a strong commitment to improving the lives of others, and furthering the organization’s mission with the utmost passion and enthusiasm.

CNA’s Enactus Grand Falls-Windsor “Hope Matters”, team (Stephanie Janes, Kyle Roberts, Natasha Service, and Carrie-Lee West) at Enactus Nationals in Toronto May 14-16.

The 2018 Enactus Canada National Exposition is a three-day event that supports entrepreneurial action for social impact through competition, recognition and education, and also gives students

a platform to showcase their community outreach projects and business ventures. CNA’s Enactus Grand Falls-Windsor team is comprised of eight students who were divided into two teams – “Hope Matters”

“The Enactus National Exhibition offers students an incredible learning opportunity. They get to pit themselves against the best the country has to offer. It is experiential learning at its finest. What they take away from such competitions cannot be learned in a classroom. I am incredibly proud of our students, as they were fabulous ambassadors for both their campus and their college,” Pynn said. CNA’s Enactus St. John’s (Prince Philip Drive - PPD) team has six first-year students - Cassandra Marshall, Brittany Grandy, Christine Johnston, Lis Duff, Alexanne Oake, and Cheryl Tucker. The team was accompanied by their coach Peter Inkpen, a Business Management instructor at CNA. Trudy O'Neill, PPD Campus Director, said, “This was a great experience for our team to share presentations on our two projects – ‘Total Exposure’ (provides help to those with mental health illness to increase their confidence and educate them to offer an income), and ‘Independent You’ (a project designed to connect with students in rural Newfoundland and helps to teach them about financial decisions with regards to post-secondary education). They were able to do so while competing with colleges and universities across Canada,



SUMMER: 2018

focused on helping seniors improve their livelihoods in the areas of technology, healthy living, and improved mental and physical assistance; and, ‘Dollars with Sense,’ a project involving a series of learning activities that give youth ages eight to 12 an understanding of money and financial education. “I am extremely proud of this group of students, as it was their first time at the Enactus National Exposition. They came to the competition with great team spirit and worked fabulously together.

Throughout the year these students have volunteered over 2,000 hours to work on Enactus projects that focus on bettering our community. Each project aims to make a positive economic, environmental, and social impact,” said Strowbridge. Media Contact: Minal Abhange Public Relations Specialist College of the North Atlantic Tel: 709.643.7870 Email:

Melanie Frampton, a second-year Business Administration student at Prince Philip Drive campus and president of Enactus Clarenville, was awarded the John Dobson Founder’s Bursary by Enactus Canada.

some of which have $30 million projects presently ongoing around the world.” Melanie Frampton, president of CNA’s Enactus Clarenville team, brought home an individual award. The second-year Business Administration student at PPD campus was awarded the John Dobson Founder’s Bursary by Enactus Canada. The award is funded by The John Dobson Foundation and named for the founder of Enactus Canada, Ian Aitken. The Founder’s Bursary Program awards a total of $25,000 to outstanding students for their contributions to their respective Enactus programs each year. Frampton’s teammates are Zoe Costello, Stacie Hann, Wendy Penney, Jordan Cotter, Cyndi Hickey, Laura lee Ivany, Sara Short and Nick Jacobs. Faculty Advisor Deidra Strowbridge said the experience was invaluable for the students and was pleased with how well the presentations went. Among the projects the Enactus Clarenville team has been involved in are: ‘Helping Hands Senior Handyman Service,’ a project focused on helping seniors in the area perform household maintenance tasks; ‘iPad's for Seniors,’ which is

VOLUME 33: #2

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Social Enterprising for Tourism Success Tourism is one of the fastest growing sectors in Newfoundland and Labrador’s economy. With the wave of momentum that has been created by breathtaking advertising, passionate entrepreneurs, innovative communities, and supportive development associations, there has never been a better time to enter the tourism industry. Visitors to our culturally rich province are increasingly seeking out more engaging and intimate experiences, preferring authenticity and depth to quick-thrills and the tourist trap. The opportunity is ripe for knowledgeable and passionate tourism entrepreneurs to start small businesses with minimal start-up costs. One group that knows passion, perseverance and how to operate with minimal costs is the not-forprofit sector. There are various models for not-for-profit funding: government grants, fundraising/ donations, membership fees, etcetera. However, forward-thinking groups are engaged in Social Enterprise! Financial independence and greater results are achieved by the organization that embraces an enterprising approach to the provision of goods and/or services.

An organization that is entrepreneurial remains relevant, maximizes efficiency, and achieves goals. A Social Enterprise generates revenue that it can reinvest into achieving its core mandate. Some of our premiere tourism experiences are actually the result of Social Enterprise, with organizations generating funds to preserve local culture – the very same culture they then utilize to offer authentic experiences and products.

East Coast Trail Association

Product – East Coast Trail Maps and Guides Committed to developing and maintaining the East Coast Trail, the Association created products such as trail maps and guides for sale to consumers. By selling these items, they also further promote public access to this breathtaking wilderness hiking experience.

Historic Sites Association of Newfoundland and Labrador

Retail – Heritage Shops Offering cultural products and local gifts for sale within select National Historic Sites and tourist destinations, the Heritage Shops not only offer tangible reminders of our culture, but help fund heritage outreach projects across the province.



Fishing For Success

Experience – Island Rooms of Petty Harbour Dedicated to preserving traditional fishing skills and knowledge for future generations, Fishing for Success helps support its programs by offering experiences to tourists, including cod jigging, dory rowing lessons, and scenic walking tours.

Newfoundland and Labrador Folk Arts Council Event – Newfoundland and Labrador Folk Fest The annual NL Folk Festival is a highlight of summer in downtown St. John’s, and its line-up of traditional music and celebration of culture generates funds for the NL Folk Arts Council and helps it achieve its mission of preserving traditional folk arts within the province. Despite the success of others and growing momentum, many not-for-profit organizations are still hesitant to engage in Social Enterprise.

SUMMER: 2018

While change may be slow, it is constant, and young people are engaging in conversations with the professionals at Metro Business Opportunities about the opportunity to generate significant social results through social enterprising”

For not-for-profits interested in starting or expanding a Social Enterprise, there is Support available to make it happen. With up to $50,000 in financing, essential business advice, and skills development opportunities, Metro Business Opportunities can ensure your not-forprofit is ideally structured for Social Enterprise success. Metro Business Opportunities (MBO) is a not-for-profit organization dedicated to the development of Business and Social Enterprise in St. John's and Mount Pearl. Through business advisory, lending, and training offerings, MBO's knowledgeable team helps potential and existing entrepreneurs of all ages with idea generation, business start-up, and successful growth. For more information visit or call 709-738-1626. Abigail Snook Communications Officer Metro Business Opportunities Tel: 709-738-1626 Email:

VOLUME 33: #2

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I 21

Restaurant Industry Rising Up to Economic Challenges Are we ready to serve dinner in our province, now that the kitchen door has been pushed even further open to the world? Anthony Bourdain’s recent visit has shone an international light on great work many people have done in the past decade to get more local food into our restaurants and the world has taken notice, but are we ready? Many forget that our industry is after all an industry; made up of individual businesses, many of which are owned and operated by small independent owners and quite frankly, those small business owners are struggling. The restaurant industry is an economic driver; with sales just under $800 million dollars annually. Restaurants make up 19% of tourism revenue and 3% of the provincial GDP, as well as 5.9% of all employees in the province with just under 14,000 employed by the industry. About 65% of the industry is small independent restaurants and caterers. All over North America the restaurant industry is scrambling to survive changes



brought on by technology, shifting demographics, customer expectations, unrealistic television cooking shows, increasing costs, narrowed margins, expectation of branding and the big one…. qualified staff. Here at home we are feeling all these same issues, with many magnified due in part to geography. We have rural and urban operators facing different challenges, but as an industry we face unique issues brought on by being an island in the North Atlantic. In 2009 RANL recognized that local food could be driver of our industry through the promotion of our terrioir and by teaming up with groups and government departments we have moved that agenda forward to the point that discussion of culinary tourism is a thing and CNN sends a film crew here to “discover” this phenomenon…. And this is all good…. But only if individual businesses that make up our industry are ready and the local food is readily available. While there has been movement and improvement on access to

NANCY BRACE EXECUTIVE DIRECTOR RANL local ingredients, we still have a ways to go. Small business owners are not only in friendly competition with each other to fill seats during the cold winter months, they are also in competition with chain restaurants that are taking larger shares

SUMMER: 2018

of the market; due in part to international branding and promotion. The small business owner cannot compete and is feeling the bite. While technology may be a challenge these business owners need to overcome in a bid to become more efficient, it may also be a solution, as more and more simple apps can help them control labour and inventory costs.

Costs continue to rise; minimum wage increases and therefore increased adjacent costs rise, taxes and fuel increase and therefore increase the cost of food. These increases are happening at a time when our economy is slow and there is less discretionary income to go around; and a time when businesses need to spend more on promotion and tools to survive.

in the door. They are trimming fat and diversifying their businesses through special events and catering, but there has to be buy in from consumers with already limited spending capability. Consumers must support the small guy if our food scene is to survive. We cannot serve the tourists of summer if we cannot survive the winter.

And then we have labour shortages! While this is an issue everywhere, we have our perceived isolation and bad weather to contend with when courting qualified labour. Restaurants in urban areas are essentially becoming seasonal due to sales volume drop and therefore are having a difficult time retaining year round staff. We have schools here that can create the programs that will train and keep talented people here, but there seems to be limited interest in making the changes that are needed to fill this skills gap in the work place. We need to train cooks to be chefs and servers to serve properly and to learn management and sales skills.

Restaurant owners are also branching out into value added production of condiments and other food products that can be sold in retail stores provincially, as well exported nationally and internationally. While this is new ground for many, it is essential for survival in a tough market.

Many of our industry’s business owners are getting creative and using collaboration with other businesses and producers to keep people coming

As an industry we need to continue raising the bar in food and service to meet the elevated expectations of the foodie customer‌.. we need to prepare our industry to be ready to serve dinner to the world. For more information, contact Nancy Brace Tel: 709-765 8583 Email:


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For more information contact Tina Jackman LeGrow's Travel Terrace in the Square (709) 758-6788

VOLUME 33: #2

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SUMMER: 2018

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VOLUME 33: #2

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I 25

Member Profiles

Through understanding your goals, PSAV partners with you to ensure your unique event blends creativity and innovative technology for an inspiring experience. We deliver 1.5 million meetings and events per year and understand how to orchestrate a successful event. Whether planning an impactful exhibitor display or large-scale production, we bring events to life. We’re ready for anything, and we’ve got your back every step of the way.

For over 30 years, Nutri-Lawn St. John’s has been the industry leader in Canadian lawn care. As a proud member of the Canadian Nursery Landscape Association, we are always working to hone our lawn care skills to provide the best service possible, day in and day out. From our customer service representatives to our lawn care technicians, every Nutri-Lawn team member is trained to become an expert in turf management.

Over 8,500 highly skilled, passionate team members join forces with more than 40 production branches, and using our unique property knowledge, develop innovative, research-based solutions and experiences to ensure your success.

No matter your situation, we’ll work with you to provide professional advice to get your grass looking great, including the recommended cultural practices for your lawn and timely advice depending on the season. In addition to our satisfied repeat clients, a great many of our customers are referred to us by family, friends and neighbours who know that we deliver on our promise to keep their lawns green..

Contact: Rich White Tel: 709-770-4205 Email: Web:

Contact: Boyd R Loveless Tel: 709-728-8830 Fax: 709-437-5334 Email: Web:

Bite into Quesada’s burritos and tacos and you’ll experience The Joy of Mex. Our food is unique. It’s fresh, healthy and most importantly, flavourful. Our ingredients are always fresh, and only Quesada has salsas and guacamole that are made in-store from scratch every day. Doing it right takes time. But we wouldn’t have it any other way. N   ow serving you from two locations in St. John’s: 15 Hebron Way and 9 Kiwanis Street. Drop in for a meal, order online with our moble app, or cater your next meeting or event. Contact: Mark Norman Tel: 709-743-3939 Email: Web: Quesada Burritos & Tacos (St. John's, Newfoundland and Labrador) @quesada_st._johns



Rainbow International® provides professional cleaning and restoration services. We understand how critical it is to get people back in their homes and companies back in operation quickly. Rainbow International uses only the best equipment, innovative technologies and a built-in accountability process to assure every job is done right. Setting the highest standards in water, fire, smoke and mould damage restoration, with a continuous focus and dedication to selfanalysis and improvement. Our restoration services specialists are graded and evaluated on response time, professionalism and customer satisfaction. Exceeding customer expectations is what sets us apart. Contact: Walter Cummings, President Tel: 709-260-5577 Email: Web:

IDesign Ltd. is your fully integrated design and print destination. Located at 99 New Cove Road, in the heart of the city we offer anything and everything your business could need. Have a wide variety of design and print needs? We've got you covered! Ranging from logo design, to brand development, we can help. Need something custom printed? No problem! We can do everything from business cards, brochures, wide format printing, signage, vinyl decals, vehicles and much more. Why not let us help you launch your business to the next level, because "i" can do anything. Contact: Allison Chislett Tel: 709-364-3333 Email: Web: I Design Ltd. @idesignservices

SUBMIT A MEMBER PROFILE FOR YOUR COMPANY HERE. It is a benefit of your membership.

Contact Margie Davis at 726-2961 ext. 203

SUMMER: 2018

financial advice At Assante Wealth Management, we work with you to take care of your investments, to save you money, and to prepare you for your retirement. We are here to ensure that you and your family are well taken care of, now and in the future. As your trusted advisor we look at your complete picture. Contact us today, and be well-advised.

Hugh Shea, B.Comm, CFP Financial Planner Krista Mennie, B.Sc. Financial Advisor Assante Financial Management Ltd. 95 Bonaventure Avenue, Suite 301 St. John’s, NL A1B 2X5 T : (709) 726-6570 ext. 226/231 VOLUME 33: #2

I 27

the economy Newfoundland & Labrador


Percent Change

Current Month

Same Month Last Year


















All-Items (January 2018)





Food (January 2018)





Energy (January 2018)





All-Items excluding Food and Energy (January 2018)





Tonnes (000's)





$ Thousands










Housing Starts, All Areas (1st Quarter, 2018)






Median House Price - Bungalows, St. John’s (4th Quarter, 2017)











POPULATION: (Estimated as of January 1, 2018)

LABOUR: Employed, Adjusted (April 2018) Unemployment Rate, Adjusted (April 2018)


VOLUME OF FISH LANDINGS: (January - December 2017)

RETAIL TRADE (NAICS): Unadjusted for Seasonal variation (January - March, 2018)

NEW MOTOR VEHICLE SALES: (January - March 2018)


OIL PRODUCTION: (January – March, 2018)

For more information contact the Newfoundland and Labrador Statistics Agency Source: Economics and Statistics Branch (Newfoundland and Labrador Statistics Agency), Department of Finance

CANNABIS HOTLINE The St. John’s Board of Trade has launched a Cannabis Hotline for small business. A “Go To”  resource for all cannabis related questions and concerns for cannabis in the workplace. As workplaces in Newfoundland and Labrador gear up for the legalization of cannabis, many employers have questions. The Cannabis Hotline will  connect  small business members with experts in areas such as law, government and human resources.

709.351.0291 28


SUMMER: 2018


in ship repair, offshore and subsea equipment fabrication, heavy industrial fabrication and machining services in a global marketplace. St. John’s Dockyard Limited 475 Water Street • St. John’s, Newfoundland • A1E 6B5, CANADA

(709) 758-6800 •

Bill Hickey, Welcome to the Steers Insurance Team

Steers Insurance is proud to welcome Bill Hickey, Canadian Accredited Insurance Broker (CAIB) and veteran of the local business scene to the Steers Insurance Team. Bill joins forces with Steers bringing a wealth of experience ranging from running his own Insurance Brokerage to a successful career in the entertainment industry, time in the oil and gas sector and with various entrepreneurial ventures. His industry knowledge and his passion for developing new relationships make him the type of person you want handling your commercial insurance needs. With the support of the Steers Insurance commercial insurance team and our 80+ years of experience servicing the Insurance needs of Newfoundland and Labrador, Bill is well prepared to handle any commercial insurance need you may have. We’d love to have you join the 4,000 other Newfoundland and Labrador businesses who choose Steers as their Insurance Broker. When your commercial insurance needs a second look, contact Bill.

Connect with Bill: (709) 570-0621;; or look him up on LinkedIn

Business News Summer 2018