Business News March/April 2018 Issue

Business News

SPRING: 2018

VOLUME 33: #1

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Office Supplies | Cleaning & Breakroom | Furniture | Technology | Print & Documents

table of contents In this issue . . .

SPRING: 2018 VOLUME 33: #1 Business News is a publication of the St. John’s Board of Trade.

Reproduction of any material contained in Business News is permitted provided written approval from the St. John’s Board of Trade.

Articles and criticisms are invited, but opinions expressed by contributions do not necessarily represent those of the St. John’s Board of Trade. We encourage you to support the business leaders whose names and products you see advertised in this issue as well as throughout our entire membership. The Board reserves the right to edit submissions.

Editor: Tess Burke Printed by: Bounty Print Layout: image4 ST. JOHN’S BOARD OF TRADE EXECUTIVE Andrea Stack Janis Byrne Andrew Wadden Justin Ladha Dorothy Keating Jennifer Clement

Chair Senior Vice-Chair First Vice-Chair Second Vice-Chair Immediate Past Chair Treasurer

BOARD OF DIRECTORS Janine Browne Norm Dimmell Glenn Janes Alex Gibson

Neil Pittman Melissa Royle Jenny Smith Shirley Smith

STAFF Nancy Healey

Chief Executive Officer

Margie Davis

Account Executive

Rhonda Tulk-Lane Director of Business Solutions Jackie Bryant-Cumby Member Relations Administrator Brendan Hagerty Manager of Labour Market Solutions Jennifer Chaytor Manager, Finance & Compliance Brandon Ellis Policy and Advocacy Researcher Janet King Business Development Mentor Tess Burke Storyteller ST. JOHN’S BOARD OF TRADE 34 Harvey Road P.O. Box 5127 St. John’s, NL A1C 5V5 Canada Tel: 709.726.2961 Fax: 709.726.2003 E-mail: mail@bot.nf.ca www.stjohnsbot.ca

Cover Story....................................................................................................................................................... 2 Chair’s Message.............................................................................................................................................. 3 New Members................................................................................................................................................. 4 Member News................................................................................................................................................. 6 Upcoming Events........................................................................................................................................... 9 2018 Business Development Summit and Trade Show ........................................................ 14 Working For You.......................................................................................................................................... 18 The Connector Program........................................................................................................................... 22 Ambassadors................................................................................................................................................. 26 Around the Board....................................................................................................................................... 32 Northern Opportunities........................................................................................................................... 34 Member Profiles.......................................................................................................................................... 35 The Economy................................................................................................................................................. 36 Feature Editorials Best Kept Secret on Conception Bay................................................................................................... 12 Newfoundlanders and Labradorians Deserve Better Auto Insurance......................... 20 The Atlantic Immigration Pilot:5 Key Opportunities & Risks for N.L. Employers .................. 23 Living in a Virtual World! ........................................................................................................................ 24 Time to Change the Conversation on the NL Economy . ............................................................... 25

An Insurance Cap could take away the rights of injured Newfoundlanders and Labradorians to access justice for fair compensation Is the province going to make a policy decision that means the insurance industry can bank unreasonable profits while we take away the rights of injured people? Is that where we want this to go?

The Government of Newfoundland and Labrador has begun a review of automobile insurance in the province for the first time in more than 12 years.

The Public Utilities Board will begin hearings into this issue in the coming weeks. There are several issues to be investigated including the profitability of the insurance industry, the impact on rates of a monetary cap on victims of so called “minor” bodily injury claims, the impact on rates of continuing with the $2500 deductible. Other issues, including a review of the automobile insurance product and a jurisdictional scan for comparison, will also be addressed.

The facts show that accidents have decreased in Newfoundland and Labrador by 25% in the last 3 years in areas served by the RNC (RNC report). Bodily injury claims are also down in the province by nearly 50% from 2001 -2016 (General Insurance Statistical Agency data). The facts also show that insurance industry profits are up for investments as mentioned above, but also in underwriting profit. In 2016, of $434M in revenue collected in automobile insurance premiums in Newfoundland and Labrador alone, the insurance industry made $100M or 23% in underwriting profit for one year.

The Campaign to Protect Accident Victims was launched in an effort to ensure accident victims have a voice during this review.

We see the effects of car accidents every single day in our province. Mothers, fathers, children and our elderly who can no longer live their lives the way they are used to. The fact that the insurance industry believes they should be able to decide what a person’s pain is worth is offensive. Accident victims, Della, Christina and Paul have life altering injuries through no fault of their own.

Their lives may never be the same again.

It is unconscionable that the result of an insurance review to lower the cost of insurance would be taking the money from these victims and the many victims who will come after them. We must insist on safer driving. We must hold reckless drivers and distracted drivers accountable.

We must hold the insurance industry accountable.

The insurance industry is trying to convince the Provincial Government that there should be a cap on claims for soft tissue injuries. This would place a very low limit on what a person’s pain and suffering may be worth. They claim that this action alone will lower premiums. It is incumbent upon this process to examine all areas of the industry that may be impacting premiums. We cannot take the word of the insurance industry.

The insurance industry already funnels the premiums paid in Newfoundland and Labrador to large parent corporations in Toronto, New York or London. These premiums have resulted in massive investment profits for the industry, which actually doubled from $482M in the first quarter of 2016 to just under $1B in 2017.

That is $1B in the first quarter in Canada only. These numbers were self-reported by the insurance industry in a recent industry analysis and the subject of an article in the Canadian Underwriter magazine.

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We are asking the Provincial Government to pay close attention to the details of the insurance industry practices because a cap on damages will not stop one accident from happening.

Valerie Hynes Roebothan McKay Marshall

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Chair’s Message Changing to serve you better I am delighted to take on the role of Chair of the St. John’s Board of Trade for 2018. In addition to a new executive and board, there have been a few other very important changes I’d like to share with you as we strive to be the “go-to” place for business.

We have launched two new initiatives to complement our advocacy work and networking events – Business Solutions and Storytelling.

Rhonda Tulk Lane has changed roles and is now our Director of Business Solutions.

Knowledge is power and missing access to an available resource can mean the difference between success and failure.

Rhonda’s job is to connect members with solutions and resources to help their business succeed.

We welcome Tess Burke to the team. Tess is the Board’s new Storyteller. Everyone likes a good story and today, digital platforms offer easy access to audiences. By using video and blogging, Tess will help members create their narratives and share them with the digital audience. We will post these videos on our site, share on social media, and provide to you for your social marketing efforts.

We also have enhanced membership packages. If you would like to upgrade your membership and bundle promotional opportunities for your business into one package, Margie Davis, Principal Account Executive, would be happy to discuss our

new options with you.

We remain tenacious in our advocacy efforts on your behalf at the municipal, provincial and federal level to ensure this city and province remains a great place in which to live and make a living. I’d like to introduce you to Brandon Ellis, who joined our team as a Policy and Research Analyst, bringing a fresh and innovative perspective to issues facing business.

Some of you have benefitted from our Connector Program which matches recent graduates with employers. We are happy to report that this program has expanded across the island with offices in Central and Western Newfoundland. Brendan Hagerty, the Manager of Labour Market Solutions, is ready to help you find the talent you need.

We are also expanding our Labrador & Arctic initiative to help you with exporting, no matter where in the world you want to go. Janet King is new to the St. John’s Board of Trade and is the Mentor for Labrador & Arctic Initiatives. Janet already has a number of events planned to help you take advantage of opportunities in the North.

Feel free to reach out to her to get more details.

CHAIR

ANDREA STACK The Board remains committed to hosting first class events where you can network and learn from interesting speakers. Keep an eye out for emails or check our website for upcoming events.

We have turned the page in 2018 to make ourselves more relevant and responsive to your needs. If there is anything we can do to help your business succeed we want to know. Please drop us an e-mail or give us a call. We look forward to a prosperous 2018.

Leading Business Forward Help us make this place the best for business growth. Consider upgrading your membership.

—Nancy Healey Chief Executive Officer

$10,000

Stakeholder

$4,500

Aspire

$2,500

Growth

$1,316

Cost-per Member Benchmark

$900

Market

$430

Business

FOR MORE INFORMATION ABOUT UPGRADING YOUR MEMBERSHIP

Contact Margie Davis at 726-2961 ext. 2 or email mdavis@bot.nf.ca VOLUME 33: #1

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new members The Newfoundland Herald

PAL Aerospace

Payformance POS

DF Barnes

Gary Oliver, Sales & Circulation Manager 460 Logy Bay Road, P.O. Box 2015 St. John’s, NL A1C 5R7 PH: 709-726-7060 F: 709-726-6971 goliver@nfldherald.com Josh Lunden, Account Executive P.O. Box 3117 Paradise, NL A1L 3W2 PH: 709-749-2284 Josh.lunden@ignitepayformance.com

Danielle Hounsell, Senior Recruiter Hangar 1, P.O. Box 29030 RCAF Road St. John’s, NL A1A 5B5 PH: 709-753-4302 daniellehounsell@provair.com Sean Power, Vice President 45 Pepperrell Road St. John’s, NL A1A 5N8 PH: 709-726-6820 F: 709-726-8138 spower@dfbarnes.com

Petroleum Measurement Integrators Ltd.

Greg Hiscock, President Russ Thomas, Sales 26 Old Placentia Road Mount Pearl, NL A1N 4P5 PH: 709-747-1115 F: 709-747-1150 ghiscock@pmintegrators.com rthomas@pmintegrators.com

PSAV

Accounting & Auditing Management Consulting Mergers & Acquisitions Taxation

B’ye the Bay Cleaning Services Ltd.

516 Topsail Rd. St. John’s, NL, A1E 2C5 T: 709.364.5600 F: 709.368.2146 W: noseworthychapman.ca

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3% Realty East Coast

Ashley McCarthy, Realtor 7-69 Karwood Drive Paradise, NL A1L 0L3 P: 709-330-7355 ashley@sistersthatsell.ca

Suite 201,

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Mike Belliveau, Regional Director 120 New Gower Street C/O The Delta Hotel Conference Centre St. John’s, NL A1C 6K4 P: 506-635-1374 mbelliveau@psav.com

Lorna LeGrow, Co-Owner 207 St. Thomas Line Paradise, NL A1L 3J2 P: 709-691-8120 btbcleaners@hotmail.com

Scampers (1984) Ltd.

Milton Young, Owner 47 O’Leary Avenue St. John’s, NL A1B 2C9 PH: 709-726-1856 Scampers1984@gmail.com

Stack & Associates PLC Inc. Harry Mugford 135 Campbell Avenue St. John’s, NL A1E 2Z5 PH: 709-753-6066 hmugford@stacklaw.ca

Atlantic Canada Petroleum Show

Wes Scott, President 100 - 342, 111 5 Avenue SW Calgary, AB T2P 3Y6 Ph: 403-971-3227 wesscott@eventworxcorporation.com

iDesign Ltd.

Allison Chislett, Owner 99 New Cove Road St. John’s, NL A1A 2C2 PH: 709-364-3333 F: 709-237-3336 idesign@nl.rogers.com

Nutri – Lawn

Boyd Loveless, Owner Ryan Loveless, Supervisor 1196 Torbay Road St. John’s, NL A1K 1A4 PH: 709-437-9200 St.johns@nutrilawn.com

Print Shop Limited

Tony Burke, Owner/ G.M. 1 Moffatt Road Mount Pearl, NL A1N 5B9 PH: 709-368-2561 pshop@warp.nfld.net

“Taking Care of Business...Everyday” Complete Accounting, Bookkeeping, Payroll & Tax Services: • Personal, Corporate and HST • Monthly, Quarterly & Annual Reporting & Remittances • Accounting & Bookkeeping Software Support Tel: 709-579-2999 Fax: 709-579-6333 mikegough@avalonbookkeeping.com www.avalonbookkeeping.com

SPRING: 2018

financial advice At Assante Wealth Management, we work with you to take care of your investments, to save you money, and to prepare you for your retirement.

We are here to ensure that you and your family are well taken care of, now and in the future.

As your trusted advisor we look at your complete picture.

Contact us today, and be well-advised.

Hugh Shea, B.Comm, CFP Financial Planner hshea@assante.com Krista Mennie, B.Sc. Financial Advisor kmennie@assante.com Assante Financial Management Ltd. 95 Bonaventure Avenue, Suite 301 St. John’s, NL A1B 2X5 T : (709) 726-6570 ext. 226/231 VOLUME 33: #1

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Member News M5 Advertising Sees New Ownership Atlantic Canada’s largest marketing communications group has announced a change in ownership. The new ownership team takes over for previous owners, Gary Wadden and Derek Langdon, who have led the company for the past 35 years.

ownership team will be located throughout Atlantic Canada and underscores the organization’s commitment to a strong regional presence.

equal, equality and equilibrium, and “nor”, signalling a company proud of its Norwegian origin, and who wants to use this actively in its positioning.

New Name for Statoil

Oceanex Inc. 2018 Platinum Club Winner of Canada’s Best Managed Companies

Energy c ompany Statoil issued a press release on March 15th , noting the board of directors of Statoil proposes to change the name of the company to Equinor. The name change supports the company’s strategy and development as a broad energy company.

Susan Clarke, Heather Dalton, Rick Rouah, Carolyn O’Keefe and Chris MacInnes will take ownership as of February 1, 2018. All members have been part of the group’s management team for many years and are experienced leaders in their respective fields of marketing, communications, market research and public affairs. The new

The name Equinor is formed by combining “equi”, the starting point for words like

Nain Natuashish

A Partnership That Spans Eastern Canada & Beyond

Hopedale Makkovik Postville

Oceans Ltd., President and CEO, Judith Bobbitt announced a potentially groundbreaking discovery, that a variety of seaweed found along Newfoundland’s coast, has anti-cancer properties, specifically against breast cancer tumours. Oceans Ltd. Is a member of the successful Ocean Supercluster and hopes to access funding through the program to further investigate the potential for a cancer cure.

Churchill Falls Goose Bay

St Augustine

Sept-Îles

Blanc-Sablon

St. Anthony Tête-à-la-Baleine La Tabatière Natashquan Chevery La Romaine Deer Lake

Mont-Joli

Stephenville

Gander

Charlo St. John’s

Québec City

The Oceanex Vision is to become the most successful transportation company in Eastern Canada whether viewed through the eyes of its shareholders, employees, customers, suppliers, or the communities it serves. Congratulations to Oceanex and their employees.

Discovery for Oceans Ltd.

Rigolet

Wabush

Oceanex was recognized for overall business performance and sustained growth with the prestigious Canada’s Best Managed Companies designation. The 2018 Best Managed program award winners are amongst the best-in-class of Canadian owned and managed companies with revenues over $15 million demonstrating strategy, capability and commitment to achieve sustainable growth.

“Dory Blue” By Sparkes Design Takes Best New Product Crown at Nl Craft Council Awards

On February 25, Kim Paddon founder of Sparkes Design was awarded Best New Product Award at the Craft Council of Newfoundland and Labrador’s 2018 Craft & Gift Wholesale Show at the Sheraton Hotel Newfoundland.

Montréal Halifax

“I am so grateful for this recognition. I work with the most incredible team of talented artisans, who have been working in the gemstone and jewelry trade for generations.

It’s a team effort for sure,” said Kim Paddon of Sparkes Design.

Reservations 1.800.563.2800 @PALairlines | @AirBorealis

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| Réservations 1.866.962.0380 | palairlines.ca | airborealis.ca

The Craft and Gift Wholesale Show is an annual event organized by the Craft Council of Newfoundland and Labrador. It promotes export-ready artists, craftspeople, and local businesses to various levels of industry and government at home and abroad.

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Member News “Sparkes Design offers innovative and exciting jewelry from our province,” said Rowena House, Executive Director of the Craft Council of Newfoundland and Labrador. “In her newest collection, Dory Blue, Kim Paddon uses high quality labradorite, designing pieces that are at once simple and brilliant. The Craft and Gift Wholesale Show is proud to support local brands like hers.”

“Events like these create vital connections and do so much for the artisan community and this province’s economy as a whole,” said Paddon.

The Ocean Supercluster bid and investor commitment of around $125 million was led by Nova Scotia-based Clearwater Seafoods, Cuna del Mar. The others are energy conglomerate Emera, which is l ooking to develop tidal power from the Bay of Fundy, seafood producer Clearwater and Petroleum Research Newfoundland and Labrador (PRNL), which represents the oil companies operating off Newfoundland.

Seventy other companies from the region, large and small, are also on board.

The Innovation Superclusters Initiative will invest up to $950 m illion by 2022 t o accelerate the growth and development

of business-led innovation superclusters in Canada. Contributions to superclusters are normally expected to be in the order of $125-250 million, with funds matched by industry.

JAG Hotel Wins National Award

JAG Boutique Hotel has received the National Hotels Combined.com Recognition of Excellence award for 2018. The award is in recognition for consistently achieving the highest standards of Customer Satisfaction worldwide. JAG Boutique Hotel is owned by Steele Hotels and is located on George Street in St. John’s.

Ocean Cluster Receives Federal Approval

The federal government awarded five winning bids in the high-tech “superclusters” bid to receive a portion of $950 million of public funding. The winning bid for Atlantic Canada, the Ocean Supercluster, will use innovation to improve competitiveness in ocean-based industries, including fisheries, oil and gas and clean energy.

Do you have news about your business you’d like to share?

Contact: Tess Burke to share your story in MEMBERS IN THE NEWS 726-2961 tburke@bot.nf.ca

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upcoming events

We encourage all members to register online. Visit www.stjohns.ca/events to register for any of the events listed.

2018 Opportunities North Conference

OPPORTUNITIES

NOR H

KNOWLEDGE • CONNECTIONS • RESOURCES

Join the St. John's Board of Trade as we host the 2018 Opportunities North Conference that will concentrate on economic development opportunities and solutions for succeeding with doing business in the north.

Date: Tuesday, April 24, 2018 Time: 8:30 am - 2:00 pm NDT Location: Sheraton Hotel Newfoundland Cost: $159 members

$199 Future members

Golf Tournament

Join us at the Wilds for 2 days of fun and networking. Our Summer Mixer will take place on July 11, with our tournament, a full day of golf and fun, taking place next day, July 12. Take part in one day or book your room at the Wilds for the full 2-day event. Sponsorship opportunities are available.

Date: July 11- 12, 2018 Location: The Wilds, Salmonier Cost: $199 per person

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Harassment And Discrimination Investigations Harassment and discrimination can happen anywhere, anytime, and be perpetrated by anyone.

The employer is ultimately responsible for providing and supporting a harassment and discrimination free work place. Employers understand the importance of prevention measures and the need to raise awareness among employers and employees about issues of harassment and discrimination. No one should be subject to harassment or discrimination of any kind in their workplace, whether it comes from an employer, a manager or a colleague.

Unfortunately, many employees report they have experienced harassment and discrimination and they experienced these behaviours more than once.

In many cases, these matters are not investigated properly.

Complaints of workplace misconduct can occur at any time. Employers must be ready to conduct a prompt, impartial, and thorough investigation, while being mindful about protecting employee rights. Internal investigation may never have the credibility and objectivity required to withstand later scrutiny.

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Commissionaires Newfoundland and Labrador have a team of trained and certified Harassment Investigators led by retired RCMP Superintendent Leo O’Brien with 36 years of investigative experience. Using outside investigators indicates that you, as a company, take concerns of misconduct seriously and want to find out what really happened. Following an initial meeting to discuss scope of work, our team of two investigators will arrive at your workplace with a well-defined and articulated role - to collect facts about a specific complaint and potentially any related complaints that might surface. We will interview the complainant and the respondent and any identified witnesses. We will investigate thoroughly to determine the facts and substantiate them using the principles of natural justice. We will collect testimony, real and documentary evidence, corroborative and eye witness evidence as well as business records.

Our investigators will report all findings back to the company in the form of a final report and state specifically as to whether there has been a breach of policy. With no preconceived impression of the parties or subject, our investigators are able to be impartial and objective. This independence

provides all parties with a sense of comfort that they potentially would not have with an internal human resource investigation.

Investigations led by the Commissionaires Harassment Investigations Team need not be expensive. Commissionaires can provide you with a team of two investigators for a total fee of $100.00 per hour plus expenses if travel is required.

Conducting a prompt, impartial and thorough investigation provides a solid affirmative response to allegations of harassment and other allegations of misconduct that can be used in potential litigation, union grievances or human rights investigations. Contact Commissionaires today!

James G. Lynch Chief Executive Officer Canadian Corps of Commissionaires Newfoundland & Labrador Division 83 Thorburn Road www.commissionaires.nl.ca Lead Investigator Leo O’Brien lobrien@commissionaires.nl.ca 709-769-6583

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We want this to be the loneliest item in your office!

DID YOU KNOW every tree produces enough oxygen for 3 people to breathe?

And why does this matter?

As part of the transition to a low-carbon, resilient economy in Canada, businesses will be required to reduce their operational greenhouse gas (GHG) emissions.

Think your company is too small to matter? Not sure where to begin?

Become Climate Smart certified, and you can cut 10-30% of your monthly operating costs and reduce your carbon footprint.

Climate Smart enables organizations to reduce their greenhouse gas emissions, strengthen their businesses and build a resilient economy.

The St. John’s Board of Trade is offering 10 businesses an opportunity to become SMARTER this year. Starting in May, the Board, in partnership with Climate Smart, will offer certification to 10 members at a discounted rate.

What does this mean for members?

• • • •

Cut cost and save money Future-proof your business Become more resilient and sustainable Create a competitive advantage to compete against competition

Present

How do I qualify?

Contact Rhonda Tulk-Lane Director of Business Solutions Tel: (709) 726-2961

Attentive

When you need us, we’re already on it.

TRAMPOLINE BRANDING

Contact: Larry Bootland 902 405 4809 Project: 11723C&P NL Board of Trade Ad Client: Cox & Palmer

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Best Kept Secret on Conception Bay

On a nice sunny day in the summer have you ever looked out over Conception Bay and said to yourself “My, I wish I were out there enjoying the fresh breeze and the peace and quiet while getting away from it all and the stresses of work”? Well, there are many who have just the way to do that and over a hundred individuals and families own power and sailboats at the Royal Newfoundland Yacht Club in Long Pond, CBS. This was the probable conversation back in 1935 when Arthur and Marjorie Johnston along with Max Barbour decided that as a maritime nation there should be a yacht club. The following spring a determined group built a 20 X 40 clubhouse on the shore of inner basin in Long Pond and the Avalon Yacht Club was born. The initial boats were small speedboats powered with outboards

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and a few years later there was a fleet of Snipes to form a sailing and racing component to the club. In 1957 after the channel from the upper pond was dredged another group formed the Newfoundland Yacht Club and in 1960 the Avalon Yacht club merged with them and relocated to the site of the present clubhouse at the end of Greensalde’s Road. In 1964 the club received its Royal status and joined

KATHY EVANS GENERAL MANAGER

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a group of only nine (9) yacht clubs in Canada and only slightly over a hundred (100) worldwide to have the privilege of using Royal in their name. The club has expanded over the years and has hosted such national events as the Canada Summer Games in 1977 and other sailing regattas.

The club has become an integral part of the recreation attractions in the CBS area and has a fully functioning restaurant and bar for its members. The opening function for the season is a long standing tradition of most yacht clubs around the world which is the formal Sailpast held in mid June. On this occasion marked by centuries of tradition, the Commodore is saluted by the members as they sail by and dip their ensigns or luff their sails. The Commodore has some of the Honorary Members as his or her guests such as Lieutenant Governor, the Premier, the chiefs of police both RNC and RCMP, the Mayor of CBS, the Assistant Commissioner of the Coast Guard, and the Commanding Officer of HMCS Cabot.

During the summer month the club operates a sailing school which had its beginning in 1978 and was expanded to become the base of operations for the Newfoundland and Labrador Sailing Association in 1994. The school is open to all youth from St. John’s and CBS and uses the swimming pool, built in 1961, as part of the training facility. The pool is also popular with its members, both full boating members and social members, during July and August. Adjacent to the pool is a kids playground and change rooms and there is easy access to the kitchen and bar. The patio and deck overlooking the bay has become an enjoyable place to have a drink or a snack with a spectacular view. Whales can be seen in front of the club and on a clear summer evening the sunsets are spectacular.

The club has recently celebrated its 50th anniversary and hopes to continue for many more years supporting pleasure boaters in the St. John’s and CBS area. So why not drop by sometime and see us?

You do not have to own a boat to be a member of the RNYC, we welcome you and your family to check out the Social Membership and join our club.

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Proud sponsor of Opportunities North www.deloitte.ca © Deloitte LLP and affiliated entities.

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The Pavillion at the Trade Show where BDC invited 6 local start-ups to showcase their business ideas.

Gold Sponsors and Chair Andrea Stack cut ribbon to officially open the Tradeshow.

Barb Stegemann gave the keynote address at the luncheon, serving up inspiration and humour to an attentive audience.

Some of the booths who participated in the Trade Show.

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BUSINESS DEVELOPMENT SUMMIT

The winner of the grand Prize, shown here by Steve Denty from Murray Premises was Chris Hillier.

Greg O’Brien, moderated a discussion between Tim Powers and Wade Locke to kick-start the morning panels

Nora Duke, Fortis Inc., Tap Your Potential, Introduces Mayor Danny Breen

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Business Outlook Conference and Trade Show

Innovation Panel with moderator-Jane Adey, Kendra MacDonald, Mark Gillingham and Martin Sullivan talk about the role of innovation in business today.

A discussion about what’s happening on the Bonavista Peninsula: Don-E Coady, Sonja Mills, Alicia MacDonald, John Norman and Craig Ryan.

A full room at the Breakfast keynote to start the 2018 Business Summit.

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Annual General Meeting.

Sahand Seifi, Iris Petten and Charlie Oliver, with Moderator Brandon Copeland talk about entrepreneurship and the challenges and opportunities.

Mayor Danny Breen opened the conference with his keynote at a well-attended breakfast.

The trade show participants gather to open the trade show and launch a busy day of networking.

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BUSINESS DEVELOPMENT SUMMIT

on the

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ST. JOHN’S CONVENTION CENTRE

THANK YOU To everyone who participated in and attended the 2018 Business Development Summit! We couldn’t have done it without you.

A special thank you to the speakers who shared their time and thoughts, to the exhibitors who set up booths and showcased their businesses, to the visitors who came out and attended the Trade Show and to all of our sponsors for making it all possible.

We are already planning for next year! See you there!

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GOLD SPONSORS

EVENT SPONSORS

GRAND PRIZE SPONSOR

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working for you

Now or Never for Balance Federal Finance Minister Bill Morneau introduced the 2018/2019 budget on February 27th, 2018 in what was meant to be the final deficit budget for this sitting government before their promise to balance the books in 2019 – 2020.

During the time since the 2015 election, we’ve seen Trudeau’s government far exceed the yearly modest $10 billion deficits that they had initially forecasted, but with that said the economy is doing better than it has in decades. Canada was the leader of the G7 in 2017 in growth and unemployment, the lowest it has been in decades.

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However, while one would assume that it might be time for the spending to stop since the Trudeau government has successfully stimulated the economy, it will not be happening anytime soon. The balance that was promised in 2019 has now become a projected deficit and those projected deficits will continue now until at least the fiscal year of 2022 where the government aims to run a $12.3 billion deficit.

The price for spending and not balancing the books always means that the deficit will be added to the total debt that will be left for future generations. That is the trade off for this economic growth. In 2015-2016 the

total debt stood at $615.9 billion with the cost of servicing the debt at $24.9 billion, which was 8.6% of total federal spending.

The debt now sits at $631.9 billion and counting.

The federal government of Canada has chosen to increase spending on new initiatives during this budget. During a time when the international economy is unpredictable, and economists predict that Canada’s economic growth will soon begin to slow, now may have been a good time to come back to balance.

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Canada’s #1 Plan for Employee Benefits

Peter Billard SBW Wealth Management & Employee Benefits P. O. Box 7336 | 90 Barters Hill | St. John’s, NL A1E 3Y5 709-726-6548 | pbillard@sbwdirection.com For details, or to request a free quote, visit:

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Newfoundlanders and Labradorians Deserve Better Auto Insurance There are many reasons to support the government’s current review of Newfoundland and Labrador’s (NL’s) auto insurance system. The most obvious is, it’s been overburdened by cost pressures that have rendered it in critical need of repair.

The numbers support that view. Take, for example, the average claim paid out for bodily injury following a collision. In 2011, auto accident victims in this province received, on average, $55,000. Last year the average payout was $79,000. And those costs to the system continue to escalate. As a result, policy holders feel the pinch as their premiums make up the pool of funds that pay these claims.

Another reason to support the government’s review of auto insurance in the province is the reluctance of many insurers to enter the marketplace.

Currently, the four largest insurance companies in NL comprise nearly 87% of this province’s private passenger auto insurance market. In the other three Atlantic Canadian provinces, the top four companies deliver only 55% of the

Emera Newfoundland & Labrador

As the owner and operator of the Maritime Link, we are proud to be a member of the local business community. Focused on safety, we are committed to the communities where we live and work.

business. In fact, two of the top 10 insurance companies in the Maritimes do not currently write business in Newfoundland and Labrador.

The true measure of the health of any industry is the number of companies willing to compete for business in a province. This province has fewer insurance companies competing for business than anywhere else in Canada where there is a privately delivered auto insurance system. NL comes dead last.

Claims payouts are on the increase.

Consumers have fewer choices of companies in the marketplace. These are both compelling reasons for the provincial government to conduct its review of the auto insurance system. No reason, however, surpasses the fact that Newfoundlanders and Labradorians are paying too much money to get auto insurance.

It’s a quantifiable fact. Policyholders in this province pay, on average, 40% more for their auto insurance than the average premium paid in neighbouring Maritime provinces. On average, Newfoundlanders and Labradorians pay 37% more than drivers in Nova Scotia, the province with the next highest premiums in Atlantic Canada.

Premiums elsewhere in the region range from $775 per year to $813. The average annual premium in NL, however, is $1,117, the fourth-highest in the country. Fewer vehicles. Higher premiums. It’s a problem.

Some might suggest that the best way to address increasing costs in the system is to raise premiums. In the view of NL’s insurers however, this is not a sustainable solution.

It does not serve the drivers in this province well.

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SPRING: 2018

We have a rightful role in this discussion.

Within a regulated environment, we deliver this product. In 2016, we paid out $327 million in auto insurance claims to accident victims. In addition to supporting a broad spectrum of not-for-profit projects across the province, our industry also paid almost $150 million in taxes and levies in NL alone. And we know our history.

NL has been here before. In 2003, claims costs were out of control, premiums could not catch up, and insurers were withdrawing from the marketplace. At the time, provinces with similar problems introduced a $2,500 cap on pain and suffering awards for minor injuries – it’s important to note that the cap does not apply to things such as lost wages or the cost of treatment such as physiotherapy.

These changes translated into sustainable markets for policyholders going on two decades. While a $2,500 limit to pain and suffering awards for minor injuries is likely not the 2018 solution, the concept warrants consideration.

Average Written Premium, 2016 $1,118

$1,200 $1,000 $800

$789

$813

NB

NS

$775

$600 $400 $200 $0

NL

Source: IBC with data from GISA.

The government’s current review of the system is the first step toward affordable auto insurance. The work of the Board of Commissioners of Public Utilities to determine the root cause of increasing claims costs is a good start. Service NL’s examination of ways to attract more insurers into the marketplace is also a critical element to the process. NL auto insurers, our member companies, have much to contribute to this work.

PE

We’ll help you grow, without the growing pains No matter what phase you’re at with your business, Stewart McKelvey is here to help you start-up, scale-up, and dream big. Our corporate/commercial, labour and employment, real estate, and securities teams offer support for all of your business needs throughout every stage of growth and development.

The system is in critical need of repair.

But it can be fixed. Our industry is hopeful that the governments’ review will result in tangible results for drivers: a system that provides good health outcomes for victims of minor accidents instead of outof-control awards for pain and suffering, and a system that keeps the product sustainable for all NL drivers.

CHARLOTTETOWN

VOLUME 33: #1

FREDERICTON

HALIFAX

MONCTON

SAINT JOHN

ST. JOHN’S

STEWARTMCKELVEY.COM

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the connector program

Brendan Hagerty email: bhagerty@bot.nf.ca tel: 726-2961 ext. 209

Calling all Connectors: The Connector Program is in full swing and the St. John’s Board of Trade is seeing great results. To date we have 97 Connectors, 81 Connectees and have seen at least 25 secure employment placements for Connectees within their field of work.

Outreach for the Connector Program is also expanding. In the coming months we will be launching Western Connector program and Central Connector Program. We have hired Shanna Mugford and Ashley Verge to facilitate the program in those regions. Good luck ladies!

Here in St. John’s we are meeting with great talent daily and exceeding our goals.

Sometime in the next month we will be launching a new Connector NL webpage and brand. Our province has exceptional talent and we are eager to make the next connection. We can all do our small part to help grow a diverse population.

If you would like to join the Connector Program, connect with employees of tomorrow and grow our community, drop me a line.

Waqas Ahmed Connectee (Thanks to RBC for Sponsoring Waqas to attend our Luncheon)

“We are all Connectors”

Thanks to RBC for sponsoring a group of MUN students and Connectee’s at our Business Development Summit.

Shanna Mugford Corner Brook Board of Trade and Ashley Verge Exploits Regional Chamber of Commerce

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SPRING: 2018

The Atlantic Immigration Pilot: 5 Key Opportunities & Risks for N.L. Employers Canada is looking to immigration as a key solution to its disappearing workforce. According to Stats Canada, 16.9% of Canada’s population and 19.4% of N.L.’s population was 65 and older in 2016. In January 2017, the four Atlantic Provinces and the federal government jointly announced the Atlantic Immigration Pilot. The Pilot will operate for three years, giving the Atlantic region the opportunity to attract and retain up to 2,000 additional immigrants. Here are five key opportunities and risks of the Pilot.

1. Additional immigration path.

The Pilot offers an additional opportunity to hire foreign workers that runs alongside existing provincial and federal programs (like the N.L. Provincial Nominee Programs and federal Express Entry Program), which remain available. However, the Pilot offers several advantages over existing paths including, depending on the occupation: reduced work experience; lower language requirements; a contract instead of a permanent job; the ability of candidates to work during processing of their permanent residency application; and enhanced immigrant worker settlement and retention.

2. By employer application only.

Employers must apply for and meet eligibility criteria to be “designated” an approved Pilot participant, but it’s not burdensome. The employer must demonstrate it: wants to hire full-time, non-seasonal international candidates; operates a well-established business in good standing (and apparently in active operation under current management in the Atlantic region for at least two prior years); and is committed to meeting the settlement needs of international candidate(s) and accompanying family members. Similarly, only prospective immigrant workers with a job offer from a designated employer qualify for entry under the Pilot. The Pilot offers two streams for skilled workers and one for international graduates. The work experience requirements vary for each, but all applicants must meet key common criteria: approved language testing; education requirements; and a non-seasonal job offer, in a high or intermediate-skilled occupation, approved and “endorsed” by the Province.

3. Avoid the Labour Market Impact Assessment (LMIA) process.

Designated employers participating in the Pilot can seek a letter of support from the Province allowing them to avoid the onerous LMIA process (the federal government’s approval required before it can hire a foreign worker under VOLUME 33: #1

the Temporary Foreign Worker Program).

The employer must still demonstrate a labour gap, but the process is less expensive and lengthy than the LMIA process.

4. Employers must do more for workers & their families.

To be designated, an employer must commit to: partnering with a designated immigrant settlement agency; supporting the settlement and integration of the foreign worker and their family members; and fostering a welcoming workplace. This is an innovative approach to Atlantic Canada’s low immigrant retention rate, but also creates potential financial and legal compliance risks for which smaller employers might lack the necessary resources. And while uncharted territory, it could also include a financial commitment from the employer (e.g., if the family requires English lessons).

However, the sense is that Provinces will work to minimize these additional burdens by maximizing the use of existing resources, and that employers that act in good faith in attempting to comply with the Pilot’s requirements won’t suffer consequences for noncompliance.

MEGHAN FELT Meghan Felt is an Immigration Lawyer at McInnes Cooper’s St. John’s, N.L. office with a particular focus on Business Immigration Law. You can reach Meghan at meghan.felt@mcinnescooper.com or 709.724.3628.

5. Good recruitment strategy.

Applying to be a designated employer is likely a good recruitment strategy: it demonstrates to prospective candidates you’re in the game and puts you in the running alongside other (designated) employers. The Provincial governments appear motivated to make the Pilot successful: they’ve demonstrated openness to discussing it with employers and are actively promoting it.

Visit McInnes Cooper at mcinnescooper.com to read more and subscribe to receive information about topics that interest you.

DAVID NURSE

McInnes Cooper prepared this article for information; it is not legal advice. Consult McInnes Cooper before acting on it. McInnes Cooper excludes all liability for anything contained in or any use of this article. ©McInnes Cooper, 2018. All rights reserved.

David Nurse is Counsel with McInnes Cooper and assists clients with a wide range of immigration matters. You can reach David at david.nurse@mcinnescooper.com or 902.719.7309.

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Living in a Virtual World!

When you think of the word ‘virtual’ you think of the online world that we are so accustomed to today. Our entertainment, communication and work life all take place in the virtual world. But what does the word virtual mean? If you Google the word it means: being very close to something without actually being it.

That’s the world we live in today. technology. A Virtual Piano!? Yup…it's a piano but not a real piano. The cheapest piano and piano lessons you will find. Just need your keyboard and the website link. (https://virtualpiano.net/).

The virtual world is all about convenience.

Being connected online has made our lives easier, whether it be communicating, shopping or just trying to find the lyrics to your favourite song. But using virtual services and tools help us survive in a virtual world and can help us work better and smarter.

Ever see those goggles that are used in gaming. While they have been a gaming accessory they are also being used in medical advancement. They have been used by psychiatrists for helping people overcome fears like flying and claustrophobia.

And then the Virtual Box. I recently had to install this on my mac because I needed to download software and had to trick my computer into thinking I had the right

Virtual assistants are a relatively new concept to the business world. What are virtual assistants?

A Virtual Assistant has 2 different meanings: Intelligent Virtual Assistant An intelligent virtual assistant is an engineered entity residing in software that interfaces with humans in a human way.

This technology incorporates elements of interactive voice response and other

ATLANTIC CANADA WELCOMES THE WORLD. Our team understands the importance of immigration to the economic growth of Canada.

Whether you are an employer that brings employees to Canada or you are immigrating yourself, McInnes Cooper can assist you with understanding government programs and the application process. Call us at +1 (709) 570 7332 or email immigration@mcinnescooper.com.

We work for the best: our clients. mcinnescooper.com

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KIM HICKMAN

Kim Hickman is the owner of Business Portals Inc. Suite 201, 1 Church Hill St. John’s, NL www.businessportals.ca modern artificial intelligence projects to deliver full-fledged “virtual identities” that converse with users.

Virtual Office Assistant Is a highly-skilled, professional who provides administrative, technical and/or creative business support services.

Whether working from home or abroad, people can have virtual offices anywhere.

This concept of having a professional mailing address, phone number local to an area and not committing to a dedicated space gives business professionals freedom to work from any location.

The world is changing, and so is the way we run our businesses. Instead of looking for answers in the past, try to look towards the future. In this giant virtual world we live in we can make it work for us instead of against us.

SPRING: 2018

Time to Change the Conversation Would you be surprised to hear that the number of businesses approved by the City of St. John’s was up in 2017 over 2016 and that more businesses were approved in 2017 than for any of the last five years? Or that the value of construction permits increased 16 percent last year?

It is time to change the conversation on the St. John’s economy – to start focusing on the positives and to start talking about what is happening here that makes St. John’s a good place to visit, to live, to work, to study and to do business.

Of course, I am not unaware of the full range of challenges we are facing in 2018. Our economy is certainly being challenged – especially after a sustained period of significant growth – which is why I believe, more than ever before, City Council must take the lead in partnering with the business community: capitalizing on our reputation as a magnet for international students, newcomers and young professionals; and offering quality services to our residents and the region as effectively and efficiently as possible.

So how are we going to do that?

Developing and sustaining collaborations and strong partnerships is key: the City of St. John’s sets the foundation and is often the linchpin to advancing programs, services and projects in the city and the region.

We recognize the pressures facing the local business community. In fact, we are feeling many of the same pressures: to do more with less, to economize, to be savvy with resources, all the while maintaining a level and quality of service that customers (and residents) deserve and expect. What better way to face these pressures than together?

Working collaboratively with the business community has already resulted in some process improvements and much needed solutions to the vacancy allowance issue, for example. And while the driving force for working collaboratively may have been to address the looming tax issue, looking at business vacancies and business entrance and their impact on neighbourhoods has led to some forwardthinking projects, such as a survey and information package to better understand decisions about doing business in downtown. We have even started a neighbourhood promotion project, with archival imagery being posted in vacant storefronts.

Understanding the City’s demographic and neighbourhood profiles is not,

VOLUME 33: #1

MAYOR DANNY BREEN however, window-dressing. Our recent work on regional demographics, combined with upcoming work on neighbourhood profiles, supports a stronger economy by providing the data and market information the business community can use to understand our economy and potential opportunities. Our goal is to find ways to link and leverage our resources to the benefit of our citizens in the city, region and province.

As I look out my window at City Hall at the beautiful downtown streetscape and busy St. John’s harbour front, I remember – a rising tide lifts all boats. We look forward to facing the challenges of 2018 and beyond with the business community as an important partner.

The number of business approvals in 2017 was up to 151 approvals compared with 2016.

6%

The total value of construction permits in all categories was million for 2017.

272

$

I 25

Ambassadors Please welcome your 2018 Ambassadors. They are looking forward to getting involved, having some fun but most of all helping our members.

Jamie Edgecombe My name is Jamie Edgecombe.

With over 10 years in the advertising world, I work at Bonshaw Media (A local media agency) where I get to excel at one of my passions, digital media. When I am not at work I enjoy spending time with my wife Roxanne and my two daughters Chloe and Bria, and our dog Mika.

Danielle Hounsell With a passion for people, Danielle leads the Talent Management and Recruitment team for the PAL Group. In her role, she represents all PAL companies including PAL Airlines and PAL Aerospace, and spends much time travelling across the country to find top talent to join the organization.

After a two year term as an Ambassador, she is excited to Co-Chair the 2018 Committee.

Danny Reid I want to be an Ambassador because I have energy and capacity to offer, but also to ensure I never again attend an event and simply sit and speak with those I know or came with. I am new to the city, so the growth of my personal brand is critical to my personal and professional success.

Brian Critch Brian is a management consultant at BDO Canada where his role is to understand where your business is today, where you want to be, and find you the resources you need to make that happen. For many clients, he takes a deep dive into their business to assess their needs and produce a strategy they can implement to achieve their goals.

Dedicated to helping your business succeed Whether you need advice on tax planning, managing cash flow or strengthening your operations, our St. John’s office is ready to help.

Let’s start the conversation. kpmg.ca/enterprise

© 2018 KPMG LLP, a Canadian limited liability partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. 19387

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SPRING: 2018

Ambassadors

Jacelle Blagdon I’m Jacelle Blagdon (Somerton) from St. John’s. Business became my passion through Junior Achievement, which led me to CNA where I became the President of their Enactus team. I’ve been with Dc Design House for 4 years and am currently the Office Manager. My spare time is spent between the Health Care Foundation’s Eleganza committee, being an advocate for mental health and a Board of Trade ambassador.

Jonathan Dalton Jon came from away in 2015 to serve as a family caregiver.

Shortly after he arrived, he fell in love with the charm of St. John’s and began working to make the rock his home. Jon is an active philanthropist and found support through the SJBOT’s Connector Program to establish his practice as a Financial Caregiver in 2017.

He is ecstatic to join the Ambassador Team.

Terry Reid I love St. John’s and I love business – so what better way to combine the two than to get more involved with the St. John’s Board of Trade and become an ambassador.

I’ve been part of the Board of Trade for years; Not only do I enjoy their functions, socials and luncheons but I LOVE their mantra and what they’re trying to achieve for our business community. They are our voice!

Stephen Rowsell As a Business Account Manager with Munn Insurance, Stephen ensures his clients have the insurance they need to protect their assets. The SJBOT has been and continues a be an invaluable resource with excellent networking opportunities and being an Ambassador is a great way to give back. Originally from Corner Brook, Stephen now resides in Paradise with his partner Amanda and their two cats.

The Connector Program

Offered through the St. John’s Board of Trade, the Greater Corner Brook Board of Trade and the Exploits Regional Chamber of Commerce.

A simple, effective networking initiative to connect business leaders with skilled local individuals looking to establish and grow their professional network.

Contact: Brendan Hagerty bhagerty@bot.nf.ca 726-2961

VOLUME 33: #1

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Ambassadors

Nicole Tucker My name is Nicole Tucker, I'm the Commercial Property Manager for Bristol Development Inc. This is my second time serving on the Ambassador committee, I am looking forward to the next 2 years and seeing what we can accomplish as a group of likeminded individuals. I enjoy giving back to the Community, and am currently a member of the St. John’s East Rotary Club, and a Board Member with BOMA NL.

Pam Goodyear Pam Goodyear is a Newfoundlander by choice and moved here a decade ago from the mainland. Great people and the opportunity to develop an exciting career path made it a place she never wants to leave. The Board of Trade has always been a part of growing her network and interacting with the business community. You can often find her doing her favorite thing; meeting new people and helping them connect with others.

Christina Vokey As a Career Development Coordinator with Avalon Employment Inc., involvement within the St. John’s Board of Trade has facilitated meeting employers and assisting them in filling their staffing needs. The more employers I meet, the more successful employment matches can be made. It truly is a wonderful networking opportunity! This will be my second year as an Ambassador and I am looking forward to the great things 2018 will bring.

Tiffany Walsh Tiffany Walsh (Co-Chair) – Establishing strong networks and relationships is a daily mission for a Consultant at Meridia Recruitment. Over the last year I have learned that being a member of the Ambassador Group allows you to learn, grow, and develop in a very unique way. I am excited to continue to meet and network with an inspired group of professionals to develop a dialogue around the many dynamic challenges and opportunities we face in our Province today.

What’s Your Story?

Want to promote your business?

Not sure how?

St. John’s Board of Trade has a Storyteller to help you tell your story through video and get it out there.

Contact: Tess Burke tburke@bot.nf.ca 726-2961, xts 204 m: 727-0133

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SPRING: 2018

Ambassadors

Charlene Walsh

Charlene is an independent Realtor with Keller Williams Platinum Realty. She obtained her license in 2011 and since that time has achieved and maintained an exceptionally high level of sales in the real estate industry.

Charlene has been active in her community serving as Director for the Mount Pearl Chamber of Commerce, NL Association of Realtors, the marketing committee for NL Home Builders Association and Choices for Youth. She is a devoted mother, however is currently an empty nester, and with that newfound freedom is looking forward to broadening her horizons.

Wendy Snow Leveraging her more than ten years of experience in the financial services sector, Wendy Snow brings a blend of business acumen and community orientation to her role as Business Development Manager at McInnes Cooper.

Wendy acts as a connector between the firm and its lawyers, clients, prospective new clients and industry associations. A natural relationship builder, she is always seeking and exploring new opportunities to build and grow partnerships and relationships for the Firm.

Amy Norman

Armed with a Bachelor of Commerce (Co-op), MBA, and Masters Certificate in Project Management, Amy is a lifelong learner. Growing up in the tiny but mighty community of Croque on the Great Northern Peninsula, Amy is a lover of all things Newfoundland and Labrador. So it’s fitting that she started her marketing career in tourism, promoting the province as a cruise ship destination with Cruise Newfoundland and Labrador. She then spent a decade at Memorial in various marketing roles. Most recently as Manager of Programs at the Gardiner Centre where she helped people discover and promote their strengths, tell their stories, and ultimately succeed.

Amy is the Account Director with Ray Agency.

Brenda Prowse

Brenda Prowse started in the Information Management field in 1992. Her first position was as a Records Analyst with the NL Provincial Department of Justice but she quickly moved into software consulting. Since then Brenda has worked with organizations throughout Canada and the US implementing software solutions to manage their data. Brenda is currently the Director of Professional Services and IM with Prima Information Solutions. Brenda is excited to be serving her second term as an Ambassador and is looking forward to meeting more members in 2018!

You’re BUSY We can HELP

Call Rhonda to assist you and help your business succeed with solutions and resources.

St. John’s Board of Trade The ‘Go To’ resource for your business.

Contact: Rhonda Tulk-Lane solutions@bot.nf.ca 726-2961, xts: 201 m: 351-0291

VOLUME 33: #1

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Ambassadors

Ryan Miller Born and raised in Grand Bank, Newfoundland, Ryan attended Memorial University from 2002-2008 completing a Bachelor of Science in Physics and a Bachelor of Education, before returning to the Burin Peninsula where he worked as a high school teacher for 7 years. From 2010-2013, Ryan completed his Masters in Education with a focus in Mathematics from Memorial. In 2015, Ryan left the teaching profession to return to Memorial full-time to complete his Masters in Business Administration (MBA), completing the program in December 2017. He is currently a Commercial Account Manager at Scotiabank and is preparing for the Level II CFA exam in June 2018.

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Michelle Blundon I am an Employment Development Coordinator/Career Consultant with the Murphy Centre. In my role, a lot of my work is centred around job matching participants and appropriate employers, potentially assisting business owners in filling job openings. I have a passion for outreach and love working with and helping Business owners find the right staff. I love that I get to help job seekers in my community find meaningful work while bridging the needs of the business community. I am very excited to be a new member of the Board of Trade Ambassadors and I look forward to meeting as members as possible in the coming year.

709 747.3850

brenda@image4.ca

1170 TOPSAIL ROAD Mount Pearl, NL A1N 5E8

www.image4.ca

SPRING: 2018

Merchant Services: Right for Your Business Ignite Payment’s trademark is providing fast, safe and cost-efficient transactions.

Let us analyze your latest statement and we will beat your current rates.

Ignite Payments and Payformance POS have partnered to guarantee that your company’s overall cost savings include competitive merchant services fees, or they will pay your annual Chamber 1 membership fee .

Speak with Josh Lunden at 709-749-2284 or send him an email at josh.lunden@ignitepayformance.com.

Some conditions apply. Merchant processing cost comparison based on all merchant services processing charges shown on most recent processor merchant statement, excluding 3rd party fees, compliance fees and equipment costs. This exclusive offer is valid to new contract merchants only.

1

Š 2018 First Data Corporation. All rights reserved.

All trademarks, service marks and trade names referenced in this material are the property of their respective owners. Ignite Payments is a registered DBA of First Data Canada Ltd. First Data Canada Ltd. is a registered ISO of Wells Fargo Bank, N.A., Canadian Branch.

IP-PPOS-HC | 2018

VOLUME 33: #1

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around the board

Barb Stegman

ec tor n and our Conn RBC by Sponsored

ry on Horan, Ga s Whelan, Shar Donna Stone De , on is Ed er , Fras omey Stack, Paul Th Follett, Andrea

ts, Program gues

H on o u

rbale S e talk on amus O’Rega n gives the fed e ra l b u a dge t

Shanna Mugford and Ashley Verge, our 2 Ne w Connec tor Program Coo rdinators

Seamus e Honourable drea Stack, Th and BOT An r, ey ai dl Ch an t ’H Bo r Rep, Tom O so on Sp C IB , O’Regan aley CEO, Nancy He

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M a yo r

D a n ny

B re e n s we a r s Andrea in the new B oT Cha St a c k ir,

SPRING: 2018

ars of service ized for 20 ye gn co aly re is r to CEO, Nancy He Jennifer Chay d of Trade with ar Bo ’s hn Jo . k at the St drea Stac and Chair, An

New Chair An drea Stack aw ards former Chair Des Whe lan with pin of service

Fergus O’Byrne

plays at St . Pa

rs to a board membe lly welcomes O’Reilly at er ix Brenda O”Rei M y St . Patr icks Da well at tended ch 15.

Irish Pub, Mar

tr icks Day mix

er

Brendan & Rh onda, joinded Sena George Furey at Senate Cham tor bers

Phonse Fa Mark and Now, and ain, CBC Here a rm ve Ge ha y B on PI th CP An ent and CEO of P CP Machin, Presid e th t ou fireside chat ab

VOLUME 33: #1

gan is the winner of to see the the tickets Edge from IBC

I 33

northern opportunities

N O R T H

Networking in the North Opportunities to create Indigenous Partnerships Remote, harsh & cold environment solutions Trust & learn from industry experts Hear about future infrastructure projects

OPPORTUNITIES

NOR H

KNOWLEDGE • CONNECTIONS • RESOURCES

APRIL 24, 2018

DATE: April 24, 2018 TIME: 8:30 AM- 2:00 PM NDT LOCATION: Sheraton Hotel Newfoundland COST: $159 members, $199 Future members

AGENDA 8:30am – 9:00am Registration 9:00am – 9:10am Welcome 9:10am – 9:45am Deloitte – Breakfast Keynote 9:45am – 10:00am McInnes Cooper 10:00am – 10:15am Innu Development Limited Partnership 10:15am – 10:30am The Cahill Group 10:30am – 10:45am Nunatsiavut Group of Companies 10:45am – 11:00am SmartICE 11:00am – 11:15am Nutrition Break 11:15am – 11:30am Cougar Helicopters Inc. 11:30am – 11:45am Desgagnés Atlantik Inc 11:45am – 12:00pm Stantec 12:00pm – 12:15pm St. John’s Native Friendship Centre 12:15 – 1:00pm Networking 1:00 – 2:00pm Natan Obed President of Inuit Tapiriit Kanatami

will present during lunch

Luncheon Keynote Natan Obed President of Inuit Tapiriit Kanatami Join the St. John's Board of Trade as we host the 2018 Opportunities North Conference that will concentrate on economic development opportunities and solutions for succeeding with doing business in the north. Register for the event at Board of Trade website.

LUNCHEON SPONSOR:

NUTRITION SPONSOR:

*Speaking times subject to change

SUPPORTED BY:

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BREAKFAST SPONSOR:

SPRING: 2018

Member Profiles

Since our founding in 1980, we are a full-service law firm providing our clients with comprehensive and practical legal advice in a timely and costeffective manner. Our lawyers have experience at all levels of Court in Newfoundland and Labrador including provincial and federal administrative tribunals, the Federal Court of Canada, and the Supreme Court of Canada.

We understand that Court is not always the best option, and we are able to settle most cases out of Court. Our goal is to cater to your needs, win your case if the matter proceeds to trial, and save you money. Initial consultations on any legal matter are always free.

Stack & Associates PLC Inc. 135 Campbell Avenue, St. John’s Tel: 709-753-6066 Email: hmugford@stacklaw.ca Web: www.stacklaw.ca /StackAssociates

PayformancePOS is a forward thinking, established leader in the payment processing industry. Focused on Cost Savings and Pricing Transparency.

Our company values are built on providing the right solutions at the right price. We take pride in our ability to educate our merchant partners to understand the overall cost of card acceptance to make an informed decision. Whether you are an existing business, opening a new business or expanding an established one, we offer an extensive portfolio of innovative products and services designed to help attract and serve your customers. We guarantee Cost Savings to your bottom line, with local service and support.

Contact: Josh Lunden Tel: 709-749-2284 Email: josh.lunden@ignitepayformance.com Web: www.payformancepos.com @PayformancePos Ignite Payformance Merchant Solutions PayformancePOSCanada

AIRO

SmartICE is an award-winning technological innovation for the North. We are the world’s first climate change adaptation tool to integrate traditional knowledge of sea-ice with advanced data acquisition and remote monitoring technology. We combine these approaches to provide invaluable, data-driven insights into seaice thickness and local ice conditions, in near realtime. As a result of changing climate, northern communities are faced with unprecedented ice conditions that have elevated travel safety concerns, exposed them to greater injury (or death) and decreased access to country food and culturally important practices. SmartICE reduces individual and community risk, while building resilience to rapidly changing ice conditions.

SmartICE directly benefits public safety, food security, health and wellbeing, and enables and supports economic activities for communities.

Contact: Carolann Harding Tel: 709-725-0820 Email: charding@smartice.org Web: www.smartice.org @smartice_arctic

PAL Aerospace

LANDSC APES

AIRO Landscapes Inc., a National Award-Winning company, offers a full range of landscape design, environmental assessment, landscape construction, landscape maintenance, and project management services for residential, commercial and public projects. With backgrounds in Environmental Design, Landscape Architecture we focus on tying the landscape seamlessly with the existing architecture on site. There is a focus on connecting people and architecture to outdoor space through a symbolic translation of their legacy into the landscape. With extensive knowledge of sustainable design and construction techniques we are able to create landscapes that are ecologically sensitive and respond to the modern needs of a changing environment.

Contact: Andrea Rowe Tel: 709-730-5165 Email: andrea@airolandscapes.ca Web: www.airolandscapes.ca /AIROLandscapesInc/ /in/andrea-rowe-15a057b1/ /airolandscapes/

VOLUME 33: #1

Ocean Management & Trading Co. Ltd. was incorporated in 1988 and has 40 years of maritime industry experience in the construction and industrial sectors. We deliver efficient, cost effective solutions for high-risk marine projects.

Our operations focus primarily on logistics management, and marine logistics feasibility consulting for the offshore oil and remote mining sectors. Additional services include marine agency, identification of “fit-for-purpose” marine assets, and corporate representation.

While our work is primarily focused on the Eastern Canadian market, we’re proud of our extensive knowledge and experience working closely with clients and service providers throughout North America, Europe, and the Arctic.

Contact: Casidhe Dyke Tel: 709-739-4036 x228 Email: cdyke@omt.nf.net

PAL Aerospace is a diversified international aerospace and defence company headquartered in St. John’s, NL. With over four decades of operations, we have continuously built on our experience to evolve into a global leader of intelligence, surveillance and reconnaissance (ISR) and special mission aviation solutions.

Our capabilities are backed by one of the world’s most experienced teams, with extensive backgrounds in both civilian and military aviation environments. What truly sets us apart from the competition is our ability to offer comprehensive and custom solutions for our clients.

These solutions include all four capabilities required to executive a successful ISR or special mission program: Operations, In-Service Support and Training, Mission Systems Integration as well as Aircraft Design and Modifications.

Email: contact@provair.com Web: www.palaerospace.com /PALaerospacecareers/ /palaerospace /company/128871/

I 35

the economy Newfoundland & Labrador

FLASH SHEET

Percent Change

Current Month

Same Month Last Year

NL

Canada

Thousands

528.4

530.6

-0.4%

1.3%

Thousands

225.3

228.1

-1.2%

1.6%

Percent

14.0

13.9

0.1

-0.8

All-Items (January 2018)

136.8

135.3

1.1%

1.7%

Food (January 2018)

144.8

144.5

0.2%

2.3%

Energy (January 2018)

168.8

170.0

-0.7%

2.4%

All-Items excluding Food and Energy (January 2018)

129.3

127.2

1.7%

1.5%

Tonnes (000's)

192.3

225.8

-14.8%

..

$ Thousands

9,243,701 p

8,988,003

2.8%

6.7%

Number

33,252

33,687

-1.3%

4.7%

Number

509

381

33.6%

17.5%

Dollars

303,898

302,876

0.3%

--

Barrels

80,574,064 p

76,744,587

5.0%

--

POPULATION: (Estimated as of October 1, 2017)

LABOUR: Employed, Adjusted (January 2018) Unemployment Rate, Adjusted (January 2018)

CONSUMER PRICE INDEX (2002 = 100):

VOLUME OF FISH LANDINGS: (January - December 2017)

RETAIL TRADE (NAICS): Unadjusted for Seasonal variation (January - December, 2017)

NEW MOTOR VEHICLE SALES: (January - December 2017)

HOUSING: Housing Starts, All Areas (4th Quarter, 2017) Median House Price - Bungalows, St. John’s (4 Quarter, 2017) th

OIL PRODUCTION: (2January – December, 2017)

For more information contact the Newfoundland and Labrador Statistics Agency Source: Economics and Statistics Branch (Newfoundland and Labrador Statistics Agency), Department of Finance

Workshop 1: The Business Case for Diversity Thursday, April 12, 2018 8:30am–10:30am The Rocket Room 272 Water Street

Workshop 5: Engaging a Diverse Workforce Register by phone or email 709-722-0718 • diversity@nfld.net

36

I

Thursday, April 26, 2018 8:30am–10:30am The Rocket Room 272 Water Street

SPRING: 2018

St. John's Board of Trade

Save 3.5 cents per litre*

with the Esso Business Card Program

Whether you have a small sales force or a large fleet of service vehicles, the Esso Business Card Program gives you exceptional fuel savings, powerful and easy-to-use fuel management tools and broad acceptance at nearly 1,800 Esso stations in Canada.

Advantages

$

Drive more money to your bottom line with volume discounts Easily pay bills, manage cards and track expenses with our time-saving online tools.

Reduce or eliminate unwanted driver spending with purchase restrictions

For more information or to enroll, please contact an Esso Sales consultant:

Steve Perry Sales Manager, Nova Scotia/Newfoundland sperry@wilsons.ca p. 1-709-235-1611

f. 1-902-486-7507

*New accounts only. Valid at participating Esso locations. Rebates earned will be credited directly to your account(s).

Eligible only for members of the St. John's Board of Trade.

Esso is a trademark of Imperial Oil. Imperial Oil licensee. The Esso Business Card program is administered by WEX Inc.

ESS 20140620

Wanda Green has 25 years of experience with construction

risks and bonding, she’s the expert contractors trust, province-wide.

709-570-1466 | wgreen@steersinsurance.com