St. John's Board of Trade Business News Oct./Nov. 2017

Business News

Where Nature and Technology Meet The Johnson GEO CENTRE is saving thousands after teaming up with takeCHARGE

OCTOBER/NOVEMBER: 2017

VOLUME 32: #5

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table of contents OCTOBER/NOVEMBER: 2017 VOLUME 32: #5 Business News is a publication of the St. John’s Board of Trade.

Reproduction of any material contained in Business News is permitted provided written approval from the St. John’s Board of Trade.

Articles and criticisms are invited, but opinions expressed by contributions do not necessarily represent those of the St. John’s Board of Trade. We encourage you to support the business leaders whose names and products you see advertised in this issue as well as throughout our entire membership. The Board reserves the right to edit submissions.

Editor: Julie Rickward Printed by: Transcontinental Media Layout: image4 ST. JOHN’S BOARD OF TRADE EXECUTIVE Dorothy Keating Andrea Stack Janis Byrne Andrew Wadden Des Whalen Kendra MacDonald

Chair Senior Vice-Chair First Vice-Chair Second Vice-Chair Immediate Past Chair Treasurer

BOARD OF DIRECTORS Janine Browne Jon Drover Norm Dimmell Justin Ladha

Lynn Healey Don-E Coady Melissa Royle Shirley Smith

In this issue . . .

Cover Story....................................................................................................................................................... 2 Chair’s Message............................................................................................................................................. 3 Upcoming Events.......................................................................................................................................... 6 Point of View................................................................................................................................................... 8 Working For You...........................................................................................................................................10 Northern Opportunities......................................................................................................................... 14 Ambassadors.................................................................................................................................................21 Around the Board....................................................................................................................................... 24 On The Job......................................................................................................................................................26 Member News...............................................................................................................................................28 New Members.............................................................................................................................................. 30 Member Profiles...........................................................................................................................................31 The Economy.................................................................................................................................................32 Feature Editorials An SEO Expert, You Say? Let's Find Out................................................................................................................................ 5 The Seahorse Salon....................................................................................................................................................................... 15 Gear Up Safety Solutions........................................................................................................................................................... 16 Quality Best Practices for Small Business........................................................................................................................ 17 Reducing Cost and Risk Through Innovation.................................................................................................................. 22 York Construction........................................................................................................................................................................... 27

STAFF Nancy Healey

Chief Executive Officer

Margie Davis

Account Executive

Wanda Palmer Account Executive Rhonda Tulk-Lane Policy & Advocacy Specialist Jackie Bryant-Cumby Member Relations Administrator

St. John’s Airport – Hotel & Suites

OPENING NOVEMBER 2017

Brendan Hagerty Labrador & Labour Market Specialist Jennifer Chaytor Manager, Finance & Compliance Lori Tobin Business Affairs Manager Julie Rickward Marketing and Communications Coordinator ST. JOHN’S BOARD OF TRADE 34 Harvey Road P.O. Box 5127 St. John’s, NL A1C 5V5 Canada Tel: 709.726.2961 Fax: 709.726.2003 E-mail: mail@bot.nf.ca www.stjohnsbot.ca

Featuring: • 175 well appointed guest rooms, suites and efficiency units • 1400 sq feet of meeting space • Free hot breakfast buffet

• Indoor heated pool/120 foot waterslide & hot tub • Close to major shopping centres • Close to downtown, Signal Hill and George Street

Where Nature and Technology Meet system moves heat from the building and stores it back into the ground. The new advanced controls now provide central and computerized regulation of the building’s heating and cooling, making temperature and ventilation scheduling easy. GEO CENTRE staff can monitor the on-going status of the building’s health and make adjustments to operate at peak efficiency. With the help of takeCHARGE, the Johnson GEO CENTRE was able to create operational efficiencies, reduce the building’s energy consumption, and take charge of their bottom line! “takeCHARGE was able to provide over $6,500 in rebates to help make this project a reality,” says Dennis Keough, Manager of Exhibits & Facilities at the Johnson GEO CENTRE. “Combine that with the money we’re saving on electricity costs and this project will quickly pay for itself!”

Like most energy efficiency upgrades, the benefits go beyond electricity savings. The advanced controls let GEO CENTRE staff monitor temperature and ventilation in real-time, allowing them to identify issues early and reduce maintenance costs.

Dennis Keough Manager, Exhibits and Facilities Johnson GEO CENTRE

The Johnson GEO CENTRE teamed up with takeCHARGE to make energy efficiency upgrades that are saving them almost $2,000 a month in electricity costs.

The Johnson GEO CENTRE, a geological interpretation centre built into 550-million-year-old rock, is located on Signal Hill in St. John’s. Open since 2002, the GEO CENTRE houses exhibits related to our planet and provincial geology, oil and gas exploration, natural resources, space exploration, and the Titanic disaster. Their mission is to educate and inform the public on the importance of Newfoundland and Labrador’s geology, and to foster curiosity in science and the world around us. The Johnson GEO CENTRE teamed up with takeCHARGE, a joint initiative between Newfoundland Power and Newfoundland and Labrador

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Hydro, to upgrade their heating and cooling system.

In Newfoundland and Labrador, heating typically accounts for almost 25% of a business’ electricity use. Looking to reduce energy consumption, while keeping consistent with their focus to care for our planet and its resources, the Johnson GEO CENTRE upgraded the controls for their geothermal heating system. During the winter, the geothermal system collects thermal energy from the earth and concentrates it inside the building to provide space heating. In the summer, the process is reversed and the

“The takeCHARGE team was great,” reports Dennis. “They worked with us to identify where we were losing energy and helped us save money.”

Check it out for yourself! Visitors of the Johnson GEO CENTRE can get a behind the scenes look at their heating and cooling system and monitor the control system first-hand as part of an exhibit.

The GEO CENTRE has made great strides in using this upgrade to provide valuable contributions to the science, engineering, and education communities.

Want to takeCHARGE of your bottom line?

Over 400 businesses have made energy-efficient upgrades and saved with takeCHARGE rebates*.

Contact an energy expert to set up your complimentary assessment.

Call 1-800-663-2802 or visit TakeChargeNL.ca to get started! *Must meet eligibility requirements.

OCTOBER/NOVEMBER: 2017

Chair’s Message Mentoring Moments with Gary Follett What do you see as an opportunity for business people today?

A lot of the opportunities in our province today are the same opportunities as in just about anywhere. This is the electronic age you can certainly develop any number of businesses based on the internet. There are huge opportunities and we need to look no further. Look at the engineering students at Memorial and how well they are doing; winning international competitions! This is no longer little Newfoundland, we're just another place in the world.

A lot of people have been talking about the challenges that we're facing here.

What are some obstacles that a new entrepreneur might face? How would you use your years of experience to give them guidance?

One challenge to which there's probably no quick fix is our aging population.

There aren't enough young people staying here and this is going to take a long time to fix. But, the sooner we think about what we need to do to keep our young people here, the better. Another

challenge that I believe people face, is an attitude that may be somewhat prevalent in certain sectors. It's the negative attitude to business. Business is seen as something bad. Somehow, we need to encourage positive attitudes.

I find that's true of our government for instance. So many things they do, do the exact opposite of promoting business; they hinder business. And to me it's an attitude shift that we need in that regard.

You've had a successful career in business and you've been involved with the Newfoundland and Labrador Angel Network. Can you talk about the importance of and the role that current business owners play in helping those that are thinking about going into business or have just started?

Well, the Angel Network was a great example of that. We had somewhere between twenty-five and fifty business people who were willing to put themselves out to help upstarts. And while there was a business component to it, they were not going to invest their money into something that had no chance of earning money. What they were doing was encouraging young people and helping upstarts get into business. And it really was in the spirit of helping that many of the angel investors invested their money, because they knew any chance of getting a return on their investment was a long way out, if at all. There was a huge benevolent component by the business people. So, to me, that was a great example of how business can help business. At the end of the day, I think we do need to realize that while we may be competitors, we also live together in this province and the more we help each other the more we help ourselves.

Would you encourage a young person to start a business today?

Gary Follett

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If I had to do it all over again there's no doubt in my mind that I would definitely go into business again. In fact, I even find myself today quite often seeing an opportunity and passing it on to somebody and thinking "Why don't you try such and such a thing? I think there's an opportunity there." I do encourage

CHAIR

DOROTHY KEATING up to and including family. I have three daughters there's no doubt in my mind that one of them is going to end up into a business of her own. And I'm one hundred percent encouraging her despite all the risk that goes with it. But you know what? It's worth it.

Do you think there's an appreciation for exactly what an entrepreneur goes through? From germinating their idea to deciding to take the plunge.

Is there anybody out there who can appreciate the day I walked home to my wife and said “I just quit my job; I'm starting my own business. I'm having a desk delivered in two minutes and we need to put it in the living room"? I don't think people really do understand unless they have walked the walk. There aren't many people who really do appreciate just how much you put yourself out there. Another great example, I remember it was a particularly tough time in this province; the economy was bottoming out, it was sometime in the 80s. The accountant came in and he said, "I've managed to pay everybody accept for two people," and I immediately knew the two people would have been me and my

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Chair's message - Mentoring Moments with Gary Follett continued...

partner. Nobody else even knew that that had happened. So, they never had the opportunity to appreciate it. But, I'm sure that every business person has a story like that. Some issues are pretty tough to get through, but I don't want to be doom and gloom! On the other side, I can certainly look back on days some of them business oriented and others people oriented that were hugely rewarding. You can define successful however you like but I think I'd define successful business people as those who don't have employees in a lot of cases, they actually have friends. I think that was certainly true for me and I wouldn't do it any different.

Congratulations on the J.D. Eaton Award for volunteerism that you received from Memorial University recently. Can you talk about how entrepreneurs give back and the importance of volunteerism?

Entrepreneurs really do give back.

I remember the huge tsunami that happened in South East Asia around

Christmas, a number of years ago. At the time, I was involved with the Redcross and we got contacted the day after by a person with a small business in Downtown St. John's. He basically said, "We really should be doing something here to help these people." And before we knew it we had this huge concert arranged. Businesses and unions were making donations. Next thing we were on the stage at Mile One accepting these monstrous cheques. I remember Mike Wilson, a past President of the Board of Trade, standing up on stage and saying, "Who said labour and business can't get together and who said we're not generous?" That's one example, there are thousands of those examples.

There's also a selfish side to volunteering.

The more you volunteer, generally, the more you're well known. So, there's one reason. But there's a huge reward for you at the end when something works or when something is accomplished. Then there is the human side, you will likely meet a different group of people that you otherwise may never have known. I met

people through some of the volunteer things I did who I would never have had the opportunity to meet, many of them have become very close friends. It just broadens your experience in this life. So, I think most volunteers get more out than what they put in.

So, would you tell someone who was thinking about becoming an entrepreneur to go for it?

Yes, but it won’t all be a bed of roses, so make sure you are committed, and that you have the support of those closest to you, especially your family!

To catch more of Gary Follett's interview, go to our St. John's Board of Trade YouTube channel, you can find the link on our website at stjohnsbot.ca.

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OCTOBER/NOVEMBER: 2017

An SEO Expert, You Say? Let's Find Out

Like everything else, marketing practices have become primarily confined to the digital sphere. As such, many businesses are adopting new methods to ensure the continuation of relevant, compelling content.

Many marketing agencies, including us here at Bonshaw Media - a one-stop full service marketing agency - have become search engine optimization (SEO) experts.

But what is SEO? It is an innovative strategy that helps websites get found in the overcrowded landscape that is the Internet. To those of us in the industry, it can become all too easy to break SEO down into a matter of choice keywords.

For example, if you have a lawn care company and want to increase visits to your website, you have to know the most likely related search term. In this case, it is probably “best lawn care products.”

To engage SEO and increase web traffic, all you need to do is ask your ingenious copywriter to cleverly insert “best lawn care products” in the headline and body content. Consumers will do the typing, your page will climb the rankings, and success is instant. However, while keyword rankings are a large contributing factor, the criteria for measuring SEO success is much more comprehensive.

Traffic Quality Having the right keywords increases traffic volume, which is measured against the number of visits to your site that come from organic search traffic. However, what matters infinitely more than the amount

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of visits is the quality of each one. For example, if there are a high number of visits to your site but the average time each visitor spends on your site is low, this means there is either a problem with your website or choice keywords. Traffic volume can look like the pillar of success, but mean nothing if visitors are not intrigued enough to stay on your site.

Web Presence This ties in closely with traffic quality.

Ensuring your site is relevant and userfriendly is a huge factor in SEO. If a visitor is willing to navigate the multiple pages on your site, your content is probably current and engaging, which can easily translate into bountiful conversion rates. Its very important that your site is responsive to the device being used to access your site (mobile, tablet, and desktop).

Conversions The whole purpose of drawing visitors to your site is to gain conversions, which for most businesses means attracting paying customers. It is important keep to mind that some visitors will not be ready to make an immediate purchase, which means you need to pay close attention to other types of conversions such as email

subscriptions, social media engagement and quote requests to name a few. These actions become leads, which have a high potential of becoming paying customers.

And as should come as no surprise, conversions are an excellent determinant of traffic quality.

Reporting Although your strategy may be on point, attempting to interpret and assemble SEO results can easily become an insurmountable task. A reputable SEO company will help you create clear objectives that are easy to communicate and lead to a quality website and profitable business.

Like all worthwhile endeavours, good SEO requires time, dedication and creativity. Taking the steps to implement and evaluate a strong, comprehensive strategy guarantees business notoriety, profitability and ultimately success.

If you are interested in having a conversation about your SEO strategy or overall marketing strategy you should contact Jamie Edgecombe, General Sales Manager, at (709) 699-6941 or edgecombe.jamie@bonshawmedia.com.

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upcoming events St. John’s Board of Trade 101

Get the most out of your membership. Learn about our affinity programs, networking opportunities, our advocacy work, sponsorships, volunteer opportunities and so much more.

Date: Friday, October 6 Time: 9 - 10 am Location: Board of Trade Office, 34 Harvey Rd., 3rd Floor Cost: Included as a benefit of your membership

Luncheon - “Gold Mining - From the Ground Up”

Anaconda Mining President & CEO Dustin Angelo will be joining us for lunch to talk about how commitment to community, corporate culture and innovation have created a rock-solid foundation for gold mining success!

Date: Thursday, October 12 Time: 12:30 pm: Networking 1 pm: Luncheon Location: Clovelly Golf Course Cost: Members: $50+HST Future Members: $100+HST

Presenting Partner

Halloween Party

Come have a Spooktacular time at our Halloween Mixer, hosted by Hampton Inn & Suites. It will be a night of fun, frivolity, and superb socializing. Start picking out your costume now. This is a DRESS UP event and yesit is OK to be playful!

Date: Wednesday, October 25 Time: 4:30 - 6:30 pm Location: Hampton Inn & Suites Cost: Included as a benefit of your membership

Opportunity Knocks

Learn about businessatlantic.ca – a new project launched by CBDC that provides a simple and easy to use forum for business owners and potential buyers to connect at no cost. The website also provides important information for entrepreneurs to consider when buying or selling a business.

Managing Director of the NL Association of CBDCs, Roseanne Leonard, will speak on the website interface and the value this project can bring to our local communities.

Date: Friday, October 27 Time: 9 - 10 am Location: Board of Trade Office, 34 Harvey Rd., 3rd Floor Cost: Included as a benefit of your membership

St. John’s Board of Trade 101

Get the most out of your membership. Learn about our affinity programs, networking opportunities, our advocacy work, sponsorships, volunteer opportunities and so much more.

Date: Friday, November 3 Time: 9 - 10 am Location: Board of Trade Office, 34 Harvey Rd., 3rd Floor Cost: Included as a benefit of your membership

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OCTOBER/NOVEMBER: 2017

We encourage all members to register online. Visit www.stjohns.ca/events to register for any of the events listed.

Opportunity Knocks - Modernizing Public Sector Procurement

The Government Purchasing Agency is the central procurement unit of the Government of Newfoundland and Labrador, with responsibility for managing procurement on behalf of all government departments.

In December 2016, the Government of Newfoundland and Labrador introduced new legislation to modernize public sector procurement. The first phase of the Public Procurement Act is anticipated to be proclaimed later this year.

This session will provide existing and potential suppliers to the public sector with an overview of the key elements of the new Act, as well as an update on the status of the remaining components of the procurement framework.

Date: Friday, November 24 Time: 9 - 10 am Location: Board of Trade Office, 34 Harvey Rd., 3rd Floor Cost: Included as a benefit of your membership

25th Anniversary - Business Excellence Awards Let’s celebrate the achievements and successes of our members. Create some excitement within your organization and nominate your business today or book tickets to get out to the event!

Presenting Partner

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Date: Wednesday, December 6 Time: 11:30 am: Networking 12:30 pm: Awards Ceremony Location: Delta St. John’s Hotel Cost: (Members Only)

Individual Ticket: $110+HST

Half Table: $500+HST

Full Table: $1000+HST

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point of view

Opinions expressed in articles are not necessarily those as held by the St. John’s Board of Trade.

Province at a Crossroad The Harris Institute’s recent detailed and comprehensive report on population change for Newfoundland and Labrador over the next twenty years is both sobering and disturbing. Combined with stagnant population growth over the past decade or more, the steady out migration from rural areas of the province to the Avalon Peninsula and the rapidly aging population, the prospects for Newfoundland and Labrador’s economic future are less than rosy, to say the least, without an immediate intervention to address this population crisis. There is an urgent need for a bipartisan strategy to address these challenges, otherwise there will be significantly fewer tax payers in the Province to pay for rapidly increasing public services, particularly healthcare to deal with a quickly aging population.

The economic performance of the province since the Great Recession of 2009 has been the weakest in the region.

Indeed, the size of the economy shrunk in three of the last six years and continues to be smaller in terms of real GDP than was the case in 2008. The harsh 2016 Provincial Budget brought that reality home through significant personal tax increases and gas tax increases.

The collapse of oil prices has certainly contributed to this situation, but so has the relatively high dependence on oil as the driver of the provincial economy.

There is clearly a need for more diversity in the economy, particularly in terms of the knowledge sector. What is the province’s strategy in terms of diversifying the economy? What are the measures of success in this regard?

Overall population growth must be a priority. The Harris Institute’s recent report suggests that the population in the province will shrink by 8% by 2036 without intervention. At the same time, the number of those 65-year-olds will increase by tens of thousands, putting increasing strain on an already overtaxed health care system in the province.

There needs to be a strategy to increase the population, especially in terms of immigration. It will not be enough to repatriate those living in other parts of the country. Here is the irony—Newfoundland has the oldest population and among the lowest population growth rates in the country, yet the lowest number of newcomers from other countries. Does

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the government have a strategy to grow the population? How is the province doing in terms of attracting people from other countries? Our research indicates that there are negative attitudinal barriers towards new immigrants among the population that must change to ensure that immigrants are not only attracted, but stay in the province.

The impact on the labour force is completely predictable based on current trends. A shrinking and aging population will result in fewer workers. Newfoundland will go from a high unemployment province to a low unemployment province in the next decade solely as a consequence of an aging population.

Without population growth and the retention of younger people, there will be labour shortages and the competition for such labour will increase dramatically, as will the cost of that labour. It will be difficult to keep the current weak economy going, let alone be able to grow that economy significantly without an available and appropriately skilled labour force.

Businesses will have to develop strategies to keep at least some of those who would normally retire at a certain age, working.

In addition to diversifying the economy and growing the population, the province needs to address the delivery of public sector services. Which services does the government have to deliver itself alone and which services could be more efficiently and cost effectively delivered by the private sector? What services could be

DON MILLS Don Mills is the Founder, Chair & CEO of Corporate Research Associates Inc. and can be reached at DMills@cra.ca or followed on Twitter @DonMillsCRA.

consolidated in the major urban centers across the province within a reasonable commute? There are currently eleven such urban centres in the province (populations of 5,000 or more) that serve 90% of the population within a reasonable communing distance of 50 kilometers.

What about the province’s economic strategy? Clearly St. John’s is the province’s largest economic hub, serving virtually all of the Avalon Population.

Already half the province’s population lives on the Avalon. Why not have the remaining urban centres develop their own economic strategy to mimic St. John’s success by creating economic zones centered around these urban hubs?

Newfoundland and Labrador are clearly at an important crossroad in the province’s history. Without some level of economic restructuring, and serious changes in the delivery of public services focusing on urban hubs, without a serious immigration strategy to help grow the population, the future prosperity of the province is at risk.

Without the political will to make these changes, the future will, unfortunately, look much like the past.

OCTOBER/NOVEMBER: 2017

SAVE THE DATE DECEMBER 6, 2017

DELTA HOTEL AND CONFERENCE CENTRE

BUSINESS EXCELLENCE AWARDS "Receiving the Business Excellence Award in 2017 was an honour for PAL Airlines. Our team goes above and beyond every day to provide exceptional customer service to our clients and to support our communities.

This award was a true testament to the dedication of our employees.”

—Stephen Dinn, Vice President of Business Development with PAL Airlines, 2017 Business Excellence Award Recipient

This is the Board of Trade’s most prestigious event and it is a great opportunity to network with fellow members and support them in their outstanding success.

Award Categories – Nominations Opening Soon • Community Impact (20+ employees) • Community Impact (under 20 employees) • Leader in Market Growth and Sales • Customer Service and Reliability • Marketing and Promotional Achievement • Innovative Solutions • Workplace Excellence • Community Builder Volunteer of the Year • Entrepreneurial Spirit

Presenting Sponsor

For more information stay tuned to our website or contact Lori at ltobin@bot.nf.ca or call 726-2961 ext. 6

The Board of Directors of Petroleum Research Newfoundland and Labrador (PRNL) is pleased to announce the appointment of Alan Clarke as Chief Executive Officer.

Alan is a graduate from Memorial University with a B.Sc. in Earth Sciences. He spent many years as a field engineer for major service companies and five of those years working oilfield operations on the Grand Banks.

Alan spent over a decade working internationally in product development and executive management and has recently relocated back to Newfoundland and Labrador from Houston, Texas. He has published numerous papers within the industry and in 2011 he was selected by his peers as SPE distinguished lecturer on the topic of drilling vibration management.

As CEO of PRNL, he is responsible for managing research activities as well as facilitating local technologies and businesses on behalf of its members to further enhance solutions for our challenging offshore oil and gas industry.

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working for you

Board Disappointed with Morneau’s Address to Canadian Chamber of Commerce In a session with the Canadian Chamber of Commerce in September, Federal Finance Minister Bill Morneau told Boards of Trade and Chambers of Commerce from across Canada, that “we know we are going to make changes.”

“We have been listening,” said Morneau, “We will incorporate it.”

We will hold the Minister to his word. We ask our members and the greater business community to continue to keep the pressure on. Call your MP. Tell them that you do not support the proposed tax changes and that 75 days in not long enough to understand the impacts on business.

“Now is the time to keep the pressure on,” says CEO Nancy Healey, “Keep writing and calling your Members of Parliament and let them know how these changes are adversely affecting you.”

Go to our website www.stjohnsbot.nf.ca and click the link Speak out against tax to send your concerns to Members of Parliament.

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OCTOBER/NOVEMBER: 2017

The Issue: On July 18, the Federal Government released a white paper containing alarming changes to the way Canadian businesses are taxed. The Board is very concerned about the impacts on our members and the small business community.

Proposed Changes Include: 1. Sprinkling income using private corporations The government wants to tighten rules to prevent a business owner from unfairly transferring income to family members who are subject to lower personal tax rates. In certain circumstances, owners would have to demonstrate that wages and dividend payments are “reasonable.” Under this proposed legislation there will be unintended victims.

2. Multiplying the capital gains exemption When an individual sells a small business, the first $830,000 of capital gain is exempt from taxes. The government wants to prevent tax planning structures that enable multiple family members to use their exemptions.

3. Reducing the tax deferral advantage on portfolio investment inside a corporation Currently, an owner can accumulate portfolio earnings inside a corporation and pay corporate income tax rates (which are generally much lower than personal rates). The owner defers paying personal income or dividend taxes until the money is taken out of the business. The government is considering alternatives that would reduce this tax advantage.

4. Converting a private corporation’s regular income into capital gains Income is normally paid out of a private corporation in the form of salary or dividends that are taxed at the owner’s personal income tax rate. In contrast, when a business is sold, it is taxed as a capital gain, where only one-half of capital gains are included in income, resulting in a significantly lower tax rate on income that is converted from dividends to capital gains.

The government wants to tighten the rules to prevent certain tax planning structures, but it is open to more favourable treatment for genuine family business transfers.

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The Proposed Changes Threaten Small Business The Board is particularly concerned with: 1. The tone of the document, implying entrepreneurs do not pay their fair share in tax 2. Comparing entrepreneurs to employees 3. Inadequate timelines for stakeholders to provide wholesome feedback 4. The cost of compliance for business owners 5. Unintended victims of the legislation

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OCTOBER/NOVEMBER: 2017

BUSINESS EXCELLENCE ANNUAL AWARDS Presenting Sponsor

NOMINATE YOUR BUSINESS TODAY!

Submit your video or online nomination form at stjohnsbot.ca/nominate

DECEMBER 6, 2017 DELTA ST. JOHN’S HOTEL AND CONFERENCE CENTRE 11:30 AM – 2:00 PM $110 MEMBERS ONLY EVENT (Tables and half tables available)

Recognize the SUCCESS and excellence in our membership

Recognize the CONTRIBUTIONS to the economic and social wellbeing of our community

Create an EXCITEMENT within your organization

Register at stjohnsbot.ca/events Or contact Lori Tobin at ltobin@bot.nf.ca or call 726-2961 ext. 6

northern opportunities

Rhonda's Award One of our own wins CCEC Staff Person of the Year!

A huge congratulations goes out to Rhonda Tulk Lane who received the Staff Person of the Year Award from the Chamber of Commerce Executives of Canada on September 22, 2017 during the CCEC/CCC annual conference in Fredericton, NB. The awards committee noted Rhonda is a mentor, a coach, a sounding board, and a confidant, to her colleagues both on the staff of the St. John’s Board of Trade and among her volunteer committees. Rhonda steps up, the word “can’t” is not in her vocabulary. She finds a way to get things done with drive, determination and good humour no matter what obstacles stand in the way. She embraces change and helps others embrace it too.

She is always looking for novel innovative ways to drive our policy agenda and effect public policy to help businesses in our community grow and prosper.

She seeks new initiatives like the Connector program

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and partnerships with groups like the Association for New Canadians, the University and College for additional resources to support our programs and services.

We are all so proud of you.

St. John’s Board of Trade Staff, Executive and Board of Directors

OCTOBER/NOVEMBER: 2017

The Seahorse Salon In the small, up-and-coming neighborhood of Harvey Road lies the Seahorse Salon. “We’re loving this neighborhood!” owner/stylist Jenn Ghaney exclaims as she runs around, watering the plants.

The salon is nestled between great coffee shops and it is a space where clients can have a break from their lives; a cozy place to curl up in and to enjoy a much-deserved break. “In today’s busy, fast paced lifestyle, clients don’t have the opportunity to truly enjoy some alone time”, says Ghaney.

Specializing in wavy and curly hair, the stylists of the Seahorse see a niche in St. John’s that needs to be filled. With over ten years specialty experience, Jenn Ghaney and Ledon Wellon are the curly styling specialists and Jessica Murphy is the resident color expert and straight hair aficionado. There is even a resident poodle.

“Styling clients with curly hair requires very specific knowledge. Listening to what curly haired men and women have been struggling with their entire lives - hair that they have no idea how to style or care for - this is what drives us! It’s the woman in her 60s who has never had a haircut specifically for her. She’s never been taught how to apply her product, and which products contain the ingredients that will work for her hair. This is why we do what we do.”

There is an educational component to the salon; each stylist is committed to providing support and assistance to clients in caring for their hair. They are also committed to offering continuing education to other stylists, and currently have an apprentice on board, Patrick Squires, who shares an interest in barbering and curly hair.

product for clients looking to protect their curly locks at night.

Ghaney is most interested in operating a wheelchair accessible salon that is socially responsible; it sells an organic professional hair care line and offers gender-free pricing. It is also part of the Dress Code Project (dresscodeproject. com), a collective of salons nationwide for transgender individuals looking for a welcoming space and a haircut that supports their gender expression.

In addition, the salon is part of the Green Circle Salon group: “By joining the network of Green Circle Salons, we can recycle 95% of all salon waste, thereby reducing our environmental impact. Our staff and clients are more than happy to be a part of this incredible initiative. Leftover hair is swept off the floor and gathered to make bolsters to absorb oil spills… color wastage is processed to make the base for concrete and other building materials. Our clients are excited to be making a difference.”

Venturing into entrepreneurism was always a dream of Jenn’s. Having the

JENN GHANEY Tel: (709) 765-9322 Tel: (709) 700-2119 Email: www.seahorsesalon.ca passion and vision of what clients needed drove her to perfect her business plan.

With the help of national programs Futurpreneur and BDC, she was able to turn her lifelong dream into a reality.

“Never lose sight of the vision – YOUR vision sets you apart from what other businesses are offering. Learn from your mentors, but also look within, speak to your customers and address what you feel your clients need."

The Seahorse Salon is very proud to carry as many local products as needed to satisfy their clients. Tea and coffee are both locally sourced with The Newfoundland Tea Company and Flat Earth Coffee Roasters provide the refreshments. Local artists grace the walls, such as Margaret Ryall and wearable art by Pascale Horan is displayed on the shelves.

Another local designer, Antisewcial, has also created a bamboo head wrap, a great

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Gear Up Safety Solutions Look for us in one of the leading safety supply distribution stores very soon. To be named in October.

You can call us at (709) 237-1300 or email at info@gearupsafetysolutions.com to find out more.

ISO

It is time for women to Gear-Up! More women are entering male dominated fields and the need for proper fitting safety wear is growing!

The modern woman is learning to stand on her own two feet; work for what she wants and never accept no for an answer. Regardless of her age, marital and family status, this woman is strong and independent, holding her own in a predominantly male environment. She works hard in her field to garner the respect and recognition that she deserves to attain the benefits afforded to her male counterparts. There are organizations devoted to helping women see their full potential and inspire women to break free of their fears and work on their desires. We here at GEAR-UP applaud these women for stepping out of their conformed box and taking risks in their own life to gain a better, more empowered life for themselves. These are the women that GEAR-UP strives to serve.

We see these women, we hear these women and we work for these women, we are these women. GEAR-UP addresses the growing needs of safety work wear for women. We hear the complaints that the one-size-fit-all coveralls do not fit the diverse female body, we hear the gloves do not fit the small, dexterous female hand, we recognize that these issues impact the ability for a woman to work to her full potential and we are dedicated to

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...Your HSEQ Experts

creating a line of work wear to serve her particular needs.

GEAR-UP is a manufacturer and supplier of fitted women’s safety personal protective apparel. We design and market this apparel to fit women of all different sizes. You need a fitted coverall, we have them; you need a fitted glove, we will have them; you need fitted vests, winter or summer jackets, insulated coverall, yes, we have them. There is no longer the need to negotiate fit anymore: GEAR-UP is the solution.

GEAR-UP is proud to assist the women requiring safety work wear, and proudly displays a sleek womanly silhouette on all our apparel. This silhouette represents the empowered women, and absolutely everything she stands for. We support you in every way.

"Quality Matters Inc. offers HSEQ consulting, auditing, training and registration audits in partnership with SGS Canada. We specialize in ISO 9001, 14001, OHSAS 18001, 17025, API and Integrated Management Systems for the Oil & Gas Industry."

Women can view our safety wear online at www.gear-up.ca Want to look at our safety wear in person? You can schedule a “Try On” appointment at our office at 21 Pippy Place, Suite 201 to see first-hand the features and benefits we have integrated in each item.

16 Forest Rd, Suite 301 St. John’s, NL. A1E 0A5 info@qualitymatters.net 709.722.7860 www.qualitymatters.net

OCTOBER/NOVEMBER: 2017

Quality Best Practices for Small Business Quality is a support function that assures sufficient controls are applied to an organization to meet agreed client specifications and requirements. The application of a quality management system encompasses, but is broader than the application of quality control and assurance. It looks at processes and their interaction within a structured framework, where planning, operations and support, performance evaluation and improvement are defined within a system.

An increasing number of small businesses may now consider the strategic adoption of quality best practices thanks to changes in the new quality standard ISO 9001:2015. The new standard makes it easier for small businesses, more particularly service organizations, to achieve conformance to quality requirements. The new standard significantly reduces the burden of managing a quality program by focusing on the implementation of best practices versus documentation requirements. This is especially beneficial to small businesses whose processes did not always ‘fit’ into previous standard’s management approach originally meant for complex manufacturing organizations. Some documents are still required such as a quality scope statement, quality policy and objectives; however, businesses can now determine their own level of supporting documentation based on the context of their organizations.

The application of a quality program to any organization should support the products or services provided, while at the same time eliminate over processing in the operation. In other words, keeping processes lean through continual improvement events. This is the correct

thinking for a quality management system.

A size 12 shoe cannot fit a size 9 foot.

It is awkward and uncomfortable, and it slows down your ability to move quickly.

A quality program that is oversized for your business is ineffective and inefficient, and we all know where the cost gets transferred, either to your bottom line or the customer.

Small businesses must be flexible and have room to adapt quickly to changing markets and customer requirements. To accomplish this, small businesses need to have a framework and tool box that support changes in its operation based on scope and risk. The new standard has done just that, it allows small businesses with less complex structures to walk in their own shoe size. Businesses still need to assure adequate controls are applied to its processes to achieve desired outcomes; however, flexibility can be applied while still conforming to the global quality best practices.

The new standard also provides an improved framework for quality that must be driven by leadership. The framework is still based on the plan-do-check-act process model designed to monitor and measure operations performance and support decisions for process improvement. The new standard has modernized by requiring new elements to be defined including risk planning, change management, communications, organization knowledge sharing and prescriptive objective setting.

With the changes in the new ISO 9001:2015, small businesses can express their commitment to consistent customer service just as easily as larger more complex organizations. When applied, quality best practices can

KAREN NOFTALL

Karen Noftall, B.Sc., PMP, MCPM President Tel: (709) 722-7860 Cell: (709) 746-3402 Fax : (709) 739-4864 16 Forest Road, Suite 301 St. John's, NL, A1E 0A5 P.O. Box 26045 create sustainable organizations that can withstand market changes such as downsizing, re-organization, and perhaps more importantly repositioning for controlled growth.

As with any global standard, its adoption is strategic and must be driven by leadership. Without leadership support, a company’s culture will not adapt to the alignment between quality performance and customer satisfaction. So whether your small business is professing its quality performance on a global scale through a registered system, or if your business needs to enhance operational performance, the ISO 9001:2015 standard is still your best benchmark. It provides the accepted quality best practice framework on the market and now comes in your shoe size ensuring a more comfortable fit.

Photos Courtesy of Robert Young, Celebrity Photo Studio

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You can get there from here We help clients lead in the markets where they compete today and where they want to be in the future. No matter how complex your business challenges, we have the skills and experience to help you take decisive action and achieve sustainable results.

For more information on how we can help you, contact Brian Groves, Partner, Marketplace Leader, 709-758-5225.

www.deloitte.ca

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OCTOBER/NOVEMBER: 2017

Ambassadors Whether we want to admit it or not, there is a large percentage of us that are natural at sales, without even realizing it. One of the first things we do when we have a positive or negative experience with a product or service is share with our friends, family, and colleagues. Simply put, this is one of the most powerful methods of selling – sharing knowledge through word of mouth.

Flash back to our earlier high school days, contemplating what we wanted to do when we grew up, we admit that IT sales was not a career we even considered. But, here we are and we are loving it! That is why we decided to team up and share the love of sales. Choosing a sales career has so many positive aspects that are rarely highlighted; we thought we would share some of ours: There is no other role that teaches you so much about business.

Sales gives you the ultimate big picture, a well-rounded view of business. From having to understand your own internal processes, positioning, and value – to having to understand the market, your competitors, your customers, decisionmaking, change management and influence of politics… there is no other education like this in the business world.

You get to learn about dozens, even hundreds of companies, all while working for just one. By the end of a deal, salespeople often feel as though they are an employee at their new client’s company. The process of a well-run deal results in understanding the company, identifying their business problems, figuring out what makes them ‘tick’, building relationships, learning about their industry, and becoming engrossed in their culture. It is the most satisfying feeling to know you have helped a company save money, time and resources. Not to mention you are working dozens of these deals at once and the referrals and networking that comes with it is unlimited.

Sales comes with tremendous support Since sales is THE way companies make their money, most companies choose to prioritize their investing and resources in this department. So, salespeople are always armed with some of the greatest tools, technology and people in the business. A salesperson typically owns their own territory; however, they typically end up working as part of a larger team.

VOLUME 32: #5

It is security that you are not expected to know everything and that you can rely on your counterparts to help fill in the gaps.

It helps build rapport with co-workers and in turn the salesperson becomes educated by default in other areas of the company.

Sales develops admirable skills that translate in both work and in life.

Sales encourages you to perfect your communication, negotiation, empathy, critical thinking, problem-solving, improvisation, preparation, time management, and relationship-building skills, to name a few. There was always a notion that we needed more technical, mathematical and/or programming skills to get where we wanted to go in life. But as experience has taught us, those “harder” skills might get you a steady job, but they often will not get you noticed. And getting noticed is often the ticket to the proverbial “fast track”. Sales has made us who we are today. It has instilled the confidence in us to continue to reach for success.

Sales can fulfill creative and curious minds.

The most artistic and creative people will find sales very satisfying. From in-depth conversations that peek curiosity to creating a vision for a clients anticipated end result. The process that sales professionals endure during the sales cycle consists of creative thinking, visualization, and developing solutions to business problems that can be mapped out into presentations and proposals.

Sales can fulfill our social and anti-social traits.

If you are introverted or extroverted, sales can fulfill both personality traits. Introverts are typically very deep thinkers who enjoy being alone. They are great at researching, planning and creating. They prefer to listen, and speak very little. Letting go of their own personal agenda comes easily and honing in on the client’s needs is something that truly fulfils them.

Extroverts are proven to be the top sales professionals. Their outgoing personality and ability to captivate their audience’s attention to important matters are second to none. They are naturally enthusiastic and skilled at building, nurturing and maintaining business relationships.

Now can you guess which type of salesperson Katie and Terri are? Hint: They are opposites.

TERRI REID Terri Reid is a Sales Consultant with Atlantic DataSystems and an Ambassador with the St. John’s Board of Trade. She strives to help local companies streamline their processes by implementing the latest IT technology and software. Terri can be reached at Tel: (709) 726-8347 x412 email: terri.reid@atlanticdatasystems.com

KATIE HUSSEY Katie Hussey is an Account Executive with Triware Technologies Inc. and an Ambassador with the St. John’s Board of Trade. She loves keeping up to date with the latest technologies and helping clients understand how technology can keep them competitive in an ever changing economy. Katie can be reached at Tel: (709) 579-5226 email: khussey@triware.ca

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Reducing Cost and Risk Through Innovation Do you really believe that you can reduce costs and reduce business risk at the same time?

Absolutely.

How? Innovative solutions & the use of ever adapting technologies.

Reducing risk from our everyday decision making is a task that most business owners face continuously. Whether it be time, capital, human resources, or otherwise, the end goal is to make such investments smartly and accordingly see them deliver desired results.

follow the status quo? Should we accept these risks as inherent, because “that’s the way we have always done it”? Absolutely not. Quite often there are new, innovative and proven solutions which can mitigate against all the above and at the same time reduce both risk and cost.

Risk is all about mitigating against the future unknown. It is the never-ending balance between probability and consequence. Is there a possibility for negative impact and if so, how bad could that impact be on your business?

Businesses should not remain vulnerable to the unknown, when there are innovative solutions available which can be utilized to reduce all sorts of risk.

Take occupational health and safety risk for example. Are there unnecessary occupational health and safety risks induced, because business continue to

One thing is for sure. Business tasks and processes will always need better solutions. Continuous improvement provides clients with desired highquality products, services and solutions.

Many Board of Trade members and future members already have adaptive technologies and innovative solutions on offer. The use of these capable technologies may be just the solution your business needs to reduce an inherent risk

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By minimizing risk, we can improve efficiency and productivity which can all translate into a better bottom line.

What once was managed on a spreadsheet, can now be managed by a purpose-built application. What once took a large team several days to finish, can now be completed by using better tools and a more efficient allocation of personnel. These sorts of new-found efficiencies will reduce risk and provide savings for businesses and clients alike.

The whole reason we exist here at In-Water Surveys, is because portable remote operated underwater vehicle technology has evolved to the extent that it is now a trusted and approved method for conducting underwater technical inspections for commercial ships. The use of these technologies reduces both occupational risk and non-productive time risk which results in immediate and significant cost savings for clients. The cost saving results from this sort of risk reduction are real and immediate for customers.

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and save both you and your clients some unwanted cost.

COLIN DOODY Colin Doody is a Master Mariner turned business owner at In-Water Surveys Inc, which offers innovative inspection solutions for marine assets, specializing in ship hull underwater inspections. Approved by multiple marine classification societies, InWater Surveys Inc. offers services locally & globally.

21 Pippy Place, P.O. Box 13512 Suite 201, St. John’s, NL, A1B 4B8 709-727-7848 colin.doody@inwatersurveys.com www.inwatersurveys.com Twitter: @inwatersurveys OCTOBER/NOVEMBER: 2017

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el , Minister student Dani ane, summer -L lk ry Secretar y Tu ta en da m on Rh ore, and Parlia lm he itc M m er ith Us ixer Christoph at Sail Away w Mark Browne

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Ladies from Th e Murphy Cent re taking adva photo booth at No Time to ntage of the Siesta... It 's Ti me to Fiesta m ixer

MP Serge Cormier, Ceo Nancy Healey, Chair Do rothy Keating, and Minister Al Hawkins

Nor the mpany d Chocolate Co New foundlan

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OCTOBER/NOVEMBER: 2017

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Mayoral Open

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on the job

Come hear industry leading experts share their workplace ideas of

Date: November 16, 2017 Location: Holiday Inn Express Time: 9 am - 12 pm Cost: $35 member

$40 non-member

WORK. BALANCE. LIFE.

Together we can create a workplace that is positive, successful and competitive.

Brendan Hagerty email: bhagerty@bot.nf.ca tel: 726-2961 ext. 116

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OCTOBER/NOVEMBER: 2017

York Construction Path to Ownership: A Guide to Buying a Commercial Property One of the biggest decisions a business owner will face is whether to buy or lease a commercial property.

Factors like timing, location, interest rates, and access to working capital must be carefully weighed and considered.

Though every business is different, and market fluctuations play a key role, ownership can provide many advantages over leasing, including lower monthly operating costs and the ability to customize your space to suit your business needs.

When the time is right, owning your own building can help you grow your business and secure your financial future. Here are some key factors to consider when thinking about taking the next step towards ownership.

Timing is everything.

If you’re an established entrepreneur with a staple business venture, purchasing a commercial property might be right for you. Though it will require a significant capital investment, you’ll now be investing in your own mortgage vs. your landlord’s.

Along the way, you’ll be building valuable equity. Keep an eye on interest rates and market trends to ensure you make the most of your investment.

It’s all about location.

When it comes to your business, location really is everything. The right location can make or break your business. Consider things like traffic patterns, visibility, and parking for your employees and customers. Does your current location check all the boxes? If so, purchasing the property might be your best bet.

Think long-term.

When you think about your business, can you see yourself in the same location in 10 or 20 years? Can the space grow with your business? Commercial real estate is a long-term investment and the value will be realized over time. Make sure it fits with your future business plans.

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Investing in your financial future.

Commercial real estate can be a valuable personal asset and a great investment in your future. If the property has room for other tenants, it can also provide additional income apart from your business, adding to your financial security over time.

More cash flow.

Ownership can often free up cash flow by helping to reduce monthly expenses like rent. The extra working capital can then be invested back into the business.

However, make sure you understand the costs associated with ownership such as insurance, property taxes, utilities, and regular maintenance.

Security and freedom.

While leasing offers flexibility, it can also be limiting when it comes to improvements and customizing your space. Besides dealing with landlords, you may also have to deal with hefty rent increases over time and possible relocation. Ownership gives you stability and control over your own property.

Sweat the details.

Ownership comes with many responsibilities. Make sure you understand them before you take the leap. Be sure to get a property inspection so you understand the condition of the building you are considering and avoid any unwanted surprises. Older buildings often come with a higher maintenance cost than new builds.

Ask the experts.

Work with a trusted commercial real estate agent who knows the market and is familiar with the area you are interested in. Ask your lawyer questions about your

PETER BATSON Owner, York Construction Tel: (709)765-8555 Email: peter@yorkbuilt.ca Web: yorkbuilt.ca Web: aberdeensquarenl.com contract and get familiar with the terms of your sale agreement. If you’re considering a new build, do your research and get to know the builder. An experienced commercial property team can make all the difference.

REFER A MEMBER CONTACT: Margie Davis mdavis@bot.nf.ca 726-2961 ext. 2 Wanda Palmer wpalmer@bot.nf.ca 726-2961 ext. 9

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Member News Increase for Greenland Halibut Catch in 2018 Secures Jobs and Enables Investments in Newfoundland and Labrador Fishing Communities

HATCH Platinum Sponsor of Paradigm Hyperloop Team

Hatch was the platinum sponsor of the Paradigm Hyperloop team. The team is a group of engineering students and recent graduates from Memorial University and the College of the North Atlantic in St. John's, Newfoundland and Labrador, and Boston's Northeastern University in the United States. The earned second place for speed in the Hyperloop Pod Competition II on August 25-27, 2017, at SpaceX's Hyperloop track in California.

Port of Argentia Welcomes Eimskip Plans for Increasing Calls and Cargo Handling Capacity at Argentia

Port of Argentia was pleased with the announcement on September 20 by Mr. Jeff Simms, Managing Director of Eimskip Canada, that the company is making plans to add a new vessel to its Green Line and increase its Argentia calls to a weekly service later this fall. As well, the Port welcomed the additional announcement by Eimskip that it will be bringing a mobile harbour crane into service at Argentia to support its expansion of container operations in the Port.

Board Chair Vivian Smith states, “The introduction of this new harbour crane represents an important enhancement in the Port of Argentia’s capabilities to service ocean going vessels and we applaud Eimskip for taking this initiative. This crane will improve port service capabilities for Eimskip and other port users in need of efficient heavy lift capacity in and out over our Fleet Dock”.

In line with its strategic vision to become the premier heavy industrial seaport in Newfoundland & Labrador, the Port is continuing to work with its tenants, port users and other stakeholders to expand cargo handling and vessel service capacity at Argentia.

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At the 39th meeting of the Northwest Atlantic Fisheries Organization (NAFO) in Montreal, all contracting nations agreed to a small but important 11% increase in the total allowable catch (TAC) of Greenland Halibut to 16,500 mt. “The bulk of this resource is located along the deep-water slope of the continental shelf very near to the 200-mile limit,” observed Bruce Chapman, one of Canada’s two industry Commissioners to NAFO. “Canada’s 36% share of this TAC translates into 6,000 mt for 2018.”

Virtually all of Canada’s quota is held by license holders from Newfoundland & Labrador. “While most of Canada’s quota is allocated to seasonal smallboat harvesters, the 31% share held by year-round offshore harvesters will help secure both at-sea and on-shore jobs,” stated Blaine Sullivan, Chief Operating Officer of Ocean Choice International (OCI). “OCI will re-invest the revenue from this opportunity into Newfoundland and Labrador communities.” There are projected fluctuations in the number of small fish poised to enter the fishery which means this increase may be short-term. “Greenland Halibut caught and frozen at sea receives a premium from international customers,” explained Alberto Wareham of Icewater Seafoods, located in Arnold’s Cove, NL. “Quality is key in overseas markets and this species, with its naturally oily flesh, is most desirable as a frozen-at-sea product. Having the ability to supply this premium quality product enables the province to improve its overall export value from this fishery, another example of benefits associated with having a balanced fishery.” A balanced fishery is one that protects the viability of all fleet sectors, maximizes value and ensures the long-term sustainability of the fishery resources in Newfoundland and Labrador.

Habitat for Humanity NL

Approximately $5,600 in tools and equipment were stolen from Habitat for Humanity Newfoundland and Labrador Inc's Conception Bay South location on September 23, 2017. In response Belfor, NL Distributers and Dewalt generously provided a large donation of tools the following week.

OCTOBER/NOVEMBER: 2017

Member News The Boys and Girls Clubs of St. John's Welcomes New Executive Director, Jane Henderson

Ray Agency named one of Canada’s Top 50 Startups Canadian Business unveils 2017 list of Canada’s Top New Growth Companies

Canadian Business and PROFIT declared Ray Creative Agency among the 2017 STARTUP 50 ranking of Canada’s Top New Growth Companies on September 14, 2017. A companion list to the longstanding and prestigious PROFIT 500 ranking of Canada’s Fastest-Growing Companies and produced as a joint venture between Canada’s premier business and current affairs media brands, the STARTUP 50 ranks younger companies on two-year revenue growth. “This year’s STARTUP 50 winners are truly remarkable. Not only have they brought new offerings to market, they’ve earned enough traction to grow their revenues exponentially in a very short period of time,” says Deborah Aarts, STARTUP 50 and PROFIT 500 program manager.

“Any aspiring entrepreneur should look to them for insight into how to create, and grow, a thriving startup today.” Not only has there been consistent growth in new business and staffing levels at Ray, but the financial performance of the business continues to improve and impress as well. Over the past two years, revenue has grown by 367%.

“It’s truly an honour to be recognized as one of Canada’s STARTUP 50.

Winning a national business award is an encouraging sign that what we’re doing is working,” says Jenny Smith, Ray’s President & Creative Director. “I’d like to say thank you to Ray’s amazing clients and my powerhouse team.

Awards like this are a direct result of them.” Since day one, Ray has seen profitable growth since day one with a lean, cost effective business model that reduces unnecessary administrative costs while still allowing for quality client service, and powerful creative solutions. STARTUP 50 winners are profiled in the October issue of Maclean’s magazine and online at CanadianBusiness.com.

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The Board of Directors of the Boys and Girls Club St. John's announced a new Executive Director, Jane Henderson, on September 22, 2017. "With Ms. Henderson's enthusiasm and passion for helping at risk youth, we are beyond excited to work with her on adding more value to our two clubs and the members we serve," stated Chris Forward, President, Board of Directors. Ms. Henderson holds Bachelor Degrees in both Arts and Education and a Master's in Counselling Psychology. In addition, she has completed the required coursework for a PhD at Memorial University's Faculty of Medicine, Division of Community Health and Humanities with a focus on bioethics, vulnerable populations, and addictions.

Local Business Is Taking off Around the Continent

Local business Jack Axes has plans to rebrand and expand! Jack Axes will be going forward as HaliMac Axe Throwing. Their newest location in Novia Scotia will be opening its doors in early October. In the coming months Jack Axes will begin franchising their business model. Their first franchise location will be in the United States.

They hope to establish fifteen franchise locations in addition to two more corporate owned locations in both Canada and the United States next year.

Member's Success at the Startup Canada Awards

The fourth annual Startup Canada Awards was held in Fredericton, New Brunswick on September 7, 2017.

Anne Whelan, President and CEO of Seafair Capital Inc. and Christina Dove, Owner of Newfoundland Chocolate company were among the 2017 Atlantic Regional Award Winners. Anne Whelan won Entrepreneur of the Year and Christina Dove was awarded the Woman Entrepreneurship Award. The National Adjudication Committee will judge the regional winners and the national winners will be celebrated at the Startup Canada Awards Grand Finale in Ottawa on October 19, 2017.

Accounting & Auditing Management Consulting Mergers & Acquisitions Taxation

Suite 201, 516 Topsail Rd. St. John’s, NL, A1E 2C5 T: 709.364.5600 F: 709.368.2146 W: noseworthychapman.ca

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New Members Atlantic Hope Women’s Centre

Brandt Tractor Ltd.

Nexen Energy ULC

Bonshaw Media

Bluewater Property & Development Inc.

Beothuk Data Systems

Coombs & Associates

Tracey Whalen, Development Officer P.O. Box 8713, Stn. ’A’ St. John’s, NL A1B 3T1 TF: 1-866-968-9450 Tracey.whalen@teenchallenge.ca

Andrew Flemming, Owner 980 Kenmount Road Paradise, NL A1L 1N3 T: 709-747-1199 aflemming@brandt.ca

Jamie Edgecombe, General Sales Manager P.O. Box 1001 Moncton, NB E1C 8P3 T: 709-699-6941 Edgecombe.jamie@bonshawmedia.com

Darryl Pearcey, President 8 Second Street, Mount Pearl, NL A1 N 1Y5 T: 709-699-2541 darrylbluewater@yahoo.com

Todd Hartlaub/ 215 Water St. 701A St. John’s, NL A1C 6C9 T: 733-2100 Todd.Hartlaub@nexencnoocltd.com Patsy Tremblett/President,Ceo 11 Austin St. St. John’s, NL A1B 4C1 T: 739-0765 patsy@primaharmony.com

Roger Coombs, Owner P.O. Box 447 Mount Pearl, NL A1N 2C4 T: 709-745-1200 rogercoombs@nf.aibn.com

The Doctor’s House

Laurelyn Berry/Co-Owner, VP Marketing 21 Old Hopeall Road Green’s Harbour, NL A0B 1X0 T: 582-2754 l aurelyn@doctorshousenewfoundland.com

Technical Rope & Rescue

Airo Landscape Design

School Lunch Association

Alt Hotel St. John’s

Andrea Rowe, Principal Landscape Designer 150 Freshwater Road St. John’s, NL A1C 2N9 T: 709-730-5465 andrea@airolandscapes.ca

Ken Hopkins/Executive Director 425 Topsail Road St. John’s, NL A1E 5N7 T: 754-5323 khopkins@schoollunch.ca

Colin Legrow/President 1155 Bauline Line Bauline, NL A1K 1E7 T: 335-2325 colin@trr.ca

Jane Kingston, General Manager 125 Water Street St. John’s, NL A1C 5X4 T: 709-383-2125 jkingston@althotels.ca

BUSINESS EXCELLENCE ANNUAL AWARDS

NOMINATE YOUR BUSINESS TODAY!

Submit your video or online nomination form at stjohnsbot.ca/nominate

DECEMBER 6, 2017 DELTA ST. JOHN’S HOTEL AND CONFERENCE CENTRE 12:30 – 2:00 PM Presenting Sponsor

Register at stjohnsbot.ca/events

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OCTOBER/NOVEMBER: 2017

Member Profiles

HiTech Communications is a leading local telecommunications company offering end-toend solutions since 1994. Beginning as a dealer of two-way radios, HiTech expanded its expertise to become a leader in specialized communication solutions throughout Atlantic Canada.

As an authorized dealer for Kenwood, Icom, Whelen Lighting and Fleetsphere, HiTech provides expertise for two-way radio systems, vehicle/asset tracking (AVL), vehicle lighting, emergency response solutions, CCTV/security, remote internet, and custom communications for challenging environments.

HiTech’s customers include all levels of government, mining, construction, transportation, emergency services, and oil and gas. 7×24 Support offers customers piece of mind that their communication needs are secure.

Tel: 709-739-8300 Email: dnoble@hitechcom.ca Web: www.hitechcomm.ca Linkedin: https://www.linkedin.com/companybeta/10984282/admin/updates/

Behind the long and very French name of Réseau de Développement Économique et d’Employabilité, you will find a very simple mission: to help anyone for whom French can be an added value towards economic development across the province.

As a non-for-profit, RDÉE TNL provides personalised services for French-speaking job seekers and potential entrepreneurs.

The organisation also works directly with employers in need of skilled workers, especially if the positions to be filled require the candidate to be bilingual.

With offices in St. Johns, Labrador and the Port-au-Port Peninsula, RDÉE TNL is always ready to welcome new clients and partners.

Adresse : 65 Ridge Road, St. John's, NL A1B 4P5 Tél : 709-726-5976 Téléc : 709-722-9657 Courriel : info@rdeetnl.ca Site Internet : www.rdeetnl.ca Site Internet : www.francotnl.ca

Leaman Signs has just celebrated our sixth year in business! Despite being young, our staff of eight-plus has decades of experience in all aspects of signage and design. We offer a wide range of services from printing stickers to designing, manufacturing, and installing large exterior pylon signs. Our new facility at 158 Glencoe Drive has allowed us to manufacture on a larger scale while improving our lead times. All of our work is custom to you and your specific branding goals. Whether you need a sign for your next event or a complete signage package for your new building, we’d love to hear from you!

Address: 158 Glencoe Drive, Mount Pearl, NL Tel: 709-753-7545 Email: info@leamansigns.ca Web: www.leamansigns.ca Instagram: @leamansigns

For 20+ years, ASCS has been delivering IT services and software solutions on the international stage.

Our specialty is helping business gain operational efficiencies by delivering affordable, custom databases and software tools designed around their unique processes.

We deliver our solutions by customizing our Integrated Business Applications (www. integratedbusinessapplications.com) platform to meet your unique needs. This means we never have to build from scratch, so we can deliver fast.

709 747.3850

brenda@image4.ca 1170 TOPSAIL ROAD Mount Pearl, NL A1N 5E8

www.image4.ca VOLUME 32: #5

Since 1995, we’ve delivered solutions to a diverse range of business sectors including: Electrical, Mechanical and Architectural Engineering firms; Marketing and Advertising agencies; Research and Call Center organizations; Public Relations companies; Media Monitoring companies; Creative and Graphic Design shops; Online Marketing businesses; Web Development and Hosting companies; TV Production studios; Event Management companies; Software Development organizations; the health care, medical supply and veterinarian industries; and various Government agencies.

Contact: Dwight French Tel: 709-687-8242 Email: defrench@ascs.ca Web: www.ascs.ca

The pride, passion and love for chocolate and Newfoundland helped found the Newfoundland Chocolate Company in 2008. Our flagship Chocolaterie can be found downtown in historic St John's, Newfoundland. You can also find our delicious chocolates at our Mic Mac Mall and Sunnyside Mall locations in Nova Scotia.

Let us welcome you with the aroma of freshly made truffles, and a selection of the finest chocolate in the world. We use only the very finest of gourmet couverture chocolate created from carefully selected premium cocoa beans. As such, each chocolate is created lovingly and passionately by hand, by our skilled, artisan chocolatiers.

Tel: 709-579-0099 Email: info@newfoundlandchocolatecompany.com Facebook: facebook.com/newfoundlandchocolate Web: www.newfoundlandchocolatecompany.com Twitter: @NLChocolateCo

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the economy Newfoundland & Labrador

FLASH SHEET

Percent Change

Current Month

Same Month Last Year

NL

Canada

Thousands

528.7

529.7

-0.2%

1.2%

Thousands

220.4

235.1

-6.3%

2.1%

Percent

14.7

12.4

2.3

-0.8

All-Items (August, 2017)

135.5

133.9

1.2%

1.4%

Food (August, 2017)

146.2

147.2

-0.7%

0.9%

Energy (August, 2017)

162.5

157.7

3.0%

2.3%

All-Items excluding Food and Energy (August, 2017)

128.0

126.3

1.3%

1.5%

Tonnes

5,686,329 p

5,705,387

-0.3%

3.0%

$ Thousands

5,122,922 p

5,035,459

1.7%

6.8%

Number

20,434

20,696

-1.3%

5.0%

Housing Starts, All Areas (2nd Quarter, 2017)

Number

310 p

390

-20.5%

3.5%

Median House Price - Bungalows, St. John’s (2ndQuarter, 2017)

Dollars

296,298

309,149

-4.2%

--

Barrels

49,717,512 p

40,201,252

23.7%

--

POPULATION: (Estimated as of April 1, 2017) LABOUR: Employed, Adjusted (August, 2017) Unemployment Rate, Adjusted (August, 2017) CONSUMER PRICE INDEX (2002 = 100):

VOLUME OF IRON ORE PRODUCTION: (January - April, 2017) RETAIL TRADE (NAICS): Unadjusted for Seasonal variation (January - July, 2017) NEW MOTOR VEHICLE SALES: (January - July, 2017) HOUSING:

OIL PRODUCTION: (January - July, 2017)

For more information contact the Newfoundland and Labrador Statistics Agency Source: Economics and Statistics Branch (Newfoundland and Labrador Statistics Agency), Department of Finance

Dedicated to helping your business succeed Whether you need advice on tax planning, managing cash flow or strengthening your operations, our St. John’s office is ready to help.

Let’s start the conversation. kpmg.ca/stjohns

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OCTOBER/NOVEMBER: 2017

Maximize Your Return.

Invest in Your People.

Training is an investment in your biggest asset - your people.

• It attracts and retains talent • Employees feel valued and motivated • It develops productive and promotable employees Learn about professional development programs, seminars and custom group training options that will improve your ROI.

www.mun.ca/gardinercentre Contact Jackie Collins 709 864-2131 jcollins@mun.ca

Every project is different, and so are your insurance needs.

Make sure you’re protected on every project by calling Wanda Green - Manager of Contracting and Surety at Steers Insurance. With 25 years of experience with construction risks and bonding, she’s the expert contractors trust, province-wide.

Call Wanda today at 709-570-1466 or email wgreen@steersinsurance.com.