St. John's Board of Trade Aug./Sept. 2017 Business News

Business News

Supporting Innovation and Excellence Memorial’s Faculty of Business Administration strives for positive impact on Newfoundland and Labrador Left to right: Nicole Helwig, Manager, Centre for Social Enterprise; Florian VillaumÊ, director, Memorial Centre for Entrepreneurship; Brian Hurley, Director, Gardiner Centre; Rob Crosbie, Chair, Faculty of Business Administration Advisory Board.

AUGUST/SEPTEMBER: 2017

VOLUME 32: #4

I 0834-2017

1-888-265-4117

Payment Solutions Right for your Business

Payment Terminals

Payment Terminals

Integrated POS Solutions

Online Solutions

Mobile & Tablet Solutions

Loyalty Solutions & Merchant Cash Advance

Tailored Solutions to grow and manage your business one transaction at a time.

FIRST DATA’S CHAMBER OFFER

Earn a $1,000 MasterCard® gift card1 if First Data cannot beat your current payment processing fees. To get started, all we need is a copy of your current statement.

Speak with one of our

Visit chambermerchantservices.ca

Business Consultants today

for more information about our

at 1-888-265-4117.

program and services.

1 Some conditions apply. Merchant processing cost comparison based on all merchant services processing charges shown on most recent processor merchant statement, excluding 3rd party fees, compliance fees and equipment costs. Limit one gift card per merchant. Please allow 6 to 8 weeks to receive for your MasterCard® gift card. This exclusive offer is valid to new contract merchants only. Offer is valid until December 31, 2017.

© 2017 First Data Canada Ltd. is a registered ISO of Wells Fargo Bank, N.A., Canadian Branch, Toronto, ON, Canada. All trademarks, service marks and trade names used in this material are the property of their respective owners.

21958 2017

table of contents AUGUST/SEPTEMBER: 2017 VOLUME 32: #4 Business News is a publication of the St. John’s Board of Trade.

Reproduction of any material contained in Business News is permitted provided written approval from the St. John’s Board of Trade.

Articles and criticisms are invited, but opinions expressed by contributions do not necessarily represent those of the St. John’s Board of Trade. We encourage you to support the business leaders whose names and products you see advertised in this issue as well as throughout our entire membership. The Board reserves the right to edit submissions.

Editor: Julie Rickward Printed by: Transcontinental Media Layout: image4 ST. JOHN’S BOARD OF TRADE EXECUTIVE Dorothy Keating Andrea Stack Janis Byrne Andrew Wadden Des Whalen Kendra MacDonald

Chair Senior Vice-Chair First Vice-Chair Second Vice-Chair Immediate Past Chair Treasurer

BOARD OF DIRECTORS Janine Browne Jon Drover Norm Dimmell Justin Ladha

Lynn Healey Don-E Coady Melissa Royle Shirley Smith

STAFF Nancy Healey

Chief Executive Officer

Margie Davis

Account Executive

Wanda Palmer Account Executive Rhonda Tulk-Lane Policy & Advocacy Specialist Jackie Bryant-Cumby Member Relations Administrator Brendan Hagerty Labrador & Labour Market Specialist

In this issue . . .

Cover Story....................................................................................................................................................... 2 Chair’s Message............................................................................................................................................. 3 Upcoming Events.......................................................................................................................................... 6 Point of View................................................................................................................................................... 8 Working For You...........................................................................................................................................10 Northern Opportunities......................................................................................................................... 14 2017 Annual Golf Classic........................................................................................................................18 Around the Board....................................................................................................................................... 24 On The Job......................................................................................................................................................26 Member News...............................................................................................................................................28 New Members.............................................................................................................................................. 30 Member Profiles...........................................................................................................................................31 The Economy.................................................................................................................................................32 Feature Editorials How to Put Community at the Heart of Your Business – and Help Your Bottom Line........................ 12 Enhance Your Talent Magnetism................................................................................................................ 15 Get Better at Human Resources and Make More Money!........................................................................17 Technology and Training: The Future of Safety........................................................................................ 22 Pressure at Work -How Compression Therapy Can Work For You..........................................................27

graphic DESIGN &

printing

Jennifer Chaytor Manager, Finance & Compliance Lesley Galgay Resilience Specialist Julie Rickward Marketing and Communications Coordinator

Your business

GROWS

by the IMPRESSION it makes.

ST. JOHN’S BOARD OF TRADE 34 Harvey Road P.O. Box 5127 St. John’s, NL A1C 5V5 Canada Tel: 709.726.2961 Fax: 709.726.2003 E-mail: mail@bot.nf.ca www.stjohnsbot.ca

t 709.747.3850 c 709.697.0909 e brenda@image4.ca 1170 Topsail Road, Mount Pearl, NL

www.image4.ca

Innovation, Engagement and Relevance Business Faculty’s Growth Continues to Serve the Province’s Business Community From innovative partnerships to increasing engagement with the business community, Memorial’s Faculty of Business Administration is enhancing its capacity to meet the needs of the local economy.

“We are continually striving to better serve the people of Newfoundland and Labrador, and we do this in many ways,” said Rob Crosbie, Chair of the faculty’s advisory board and Chief Executive Officer of Crosbie Group Limited in St. John’s.

“The faculty renewed its international accreditation this year, ensuring that we continue to offer young people a top quality business education. Our co-op program provides students with relevant employment experience while also allowing businesses and organizations to benefit from the creative energy of those who are eager to learn. Faculty members focus much of their research on areas of need for the local business community, thereby ensuring their work remains relevant to the challenges that businesses face every day. And graduates from our degree programs are employed throughout the public and private sectors and are known as leaders in their communities.

“The work that happens at the Business Faculty has a profound impact on the province and the business community. Our efforts this year have further supported Memorial’s position as a national leader in business and management education.”

The faculty’s outreach initiatives have grown recently with the launch of two new centres of excellence – the Memorial Centre for Entrepreneurship (MCE) and the Centre for Social Enterprise (CSE) – that help support its commitment to providing excellent education, research and outreach initiatives that are relevant to the province.

The MCE was formed through a partnership with the Faculty of Engineering and Applied Science. The CSE is a joint initiative of the School of Social Work and School of Music. The MCE supports students, staff and faculty to develop their business ideas and aims to create a vibrant entrepreneurial campus and community.

2

I

A team of student ambassadors took part in the official launch of the Memorial Centre for Entrepreneurship in March.

The CSE focuses on growing social entrepreneurs and social enterprises by supporting research activities, innovative and cross-disciplinary teaching and learning programs, and social enterprise incubation.

Memorial’s Business Faculty also continues to engage the local public, private and not-for-profit sectors through the Gardiner Centre, which offers top quality non-credit and custom training solutions to prepare individuals and organizations to reach their full potential.

Gardiner Centre is the professional development and training link between the Business Faculty and the province’s business community. In 2015-2016, the centre offered 278 different seminars and programs to nearly 5,000 participants to help businesses and organizations grow their enterprises.

Two other initiatives – the Associates Program and the Engaging Ideas research series – have grown recently to better meet the needs of the business community.

The Associates Program restructured in 2016 to introduce two levels of membership, thereby removing financial barriers for small- and medium-sized enterprises to avail of membership perks that include the Roundtable Speaker Series, increased visibility and enhanced peer-to-peer business relationships.

Providing a vital connection with the corporate community, the program has funded travel to many student competitions including the 2016 Enactus World Cup and the 2017 John Molson MBA International Case Competition, both of which were won by Memorial students.

The Associates Program also supported eight students’ participation in the first Careers in Finance tour to financial markets in Toronto and New York as well as scholarships for undergraduate and graduate students.

The Engaging Ideas presentation series helps bridge the gap between academic research and the business community. In 2016, the faculty partnered with Subsea 7, allowing the faculty to highlight the ways in which ongoing research can have meaningful implications for the offshore energy industry. Engaging Ideas sessions also helped create links for future research and engagement.

Memorial’s Faculty of Business Administration is continually evolving and remains committed to excellence in teaching and learning, innovative research, and global and local community engagement.

Members of the business community interested in connecting with the faculty should contact Mandy Applin, external relations officer, at (709) 864-4747 or mandy.applin@mun.ca.

AUGUST/SEPTEMBER: 2017

Chair’s Message Mentoring Moments with Anne Whelan How would you describe Seafair's work culture? What makes Seafair a great place to work?

This building on 124 Military Road has a deep history, it survived two great fires and one of the previous owners survived the Battle of Beaumont Hamel. So, for us this building has meaning and a set of values, such as resilience, that we find important at Seafair Capital. The group that works here shares a set of core values that are part of our culture and can be seen as soon as you enter the space hanging on a clothes line.

I noticed the entrepreneurship value hanging on the line. Can you tell me the purpose of the clothes line and how you came up with the idea of core values?

As I began to grow our group of companies what became obvious to me was that the unifying thread in all of them was a set of core values. We went through a series of roundtables with our employees to arrive at the core values of integrity, community, entrepreneurship, action and fun. We begin every meeting with a story that illustrates the core values living in the organization. It's a big part of who we are and we use it kind of as our waypoints as we move forward.

The economy is tough right now.

What advice do you have for young entrepreneurs going through these challenging times?

It's funny because I do actually talk to a lot of entrepreneurs and I always get something back from that conversation as well. We've just started this internal initiative that we have an entrepreneur's day every six weeks or so and we're getting our whole senior leadership team engaged in those conversations.

We started because I think it's important to do that in the community. So the message right now is that in crisis there's often opportunity for innovation and change. I think that's the opportunity for entrepreneurs, so watch carefully and take risks. Risks are essential but stupid risks are not good. But I think what makes an entrepreneur an entrepreneur is when someone sees something as too risky, the entrepreneurs figures the way around the risk.

What would you say to someone who's thinking about starting a career in business or becoming an entrepreneur.

What are some of the lessons that you've learned?

Well, there are a lot. I was at a workshop and they said "Profit is the result of a

CHAIR

DOROTHY KEATING passion well executed." So if you're a passionate person with an idea that you really want to do, go for it. Another piece of advice is that we all want to be so independent, and I have suffered from this vanity as well. You might think you know how to do everything well, but you need to make sure you have the best people doing the job that you can afford because that's the quickest way to grow and stabilize.

Where do you see opportunity in Newfoundland and Labrador? Would you tell someone to come invest in our province?

Yes, I absolutely would. There's a lot of really smart young people who've done arts, engineering and science who can be creative in developing new software ideas for example. There's a vibrant startup community here. Until you're somewhere else, you don't notice how creative people are here and it comes from being somewhat isolated. You have to make do, figure stuff out, entertain yourself, and that creative drive can be used in a lot of industries. I think that speaks to our ability to be entrepreneurs.

So figuring out how to harness that is an important aspect of business.

VOLUME 32: #4

I3

Chair's message - Mentoring Moments with Anne Whelan continued...

I think one of the other areas where we can do well is our tourism industry. What we have we don't always appreciate. The province has done some great branding around that and now it's about developing the product and extending the season.

Those are industries are great places to start a business. Then you look at an aging population. Hopefully that will help my own business and some of the things we are trying to do.

You have a wide variety of businesses in the realm of personal care. What advice would you give to an entrepreneur trying to manage multiple operations at one time?

Even when I was just doing the home support business, I had a desire to grow that business and so what that means is that you can't keep doing things. You have to give them to other people, and you need to develop trust and let go of ego. I remember when I first hired a nurse, in order to get one the nurse needed an office and we had no more offices. So, I got out of my office and I worked in the hall for a year and gave the nurse the office.

The idea was that she could contribute more to the growth of the business by being in that office then if I stayed there and we didn't have a nurse. You need to do what the business needs. I didn't love working in the hall, but I did it because it was the right thing to do. And so getting the right people and having a scaling up plan so that your business can grow. I think some of the things that I had to learn were a little painful. There are paths you need to stop going down. You need to make a different choice and say that's not working. You have to be prepared to cut your losses.

Sometimes it's hard to do that. There's a lot of people that have done great things in the province and taken risks and sometimes things just haven't worked out. So I think in some regards that inhibits people from really jumping in.

What are your thoughts on that?

You're right, people don't like to talk about failure. I figure I'm still sitting here, so on the whole I haven't failed in entirety. But I've messed up a lot of things. My gosh, if I had a do over! But you know you don't.

I lived in the US for a few years and it was really impactful on me in how people viewed business owners. They cheered on their energy to get it done and their desire to do better. Celebrating business is something I think we could learn from.

4

I

Running a business is tough and there are times when hard choices have to be made. I think we haven't absorbed as a culture the idea that when business fails there are things you can learn from it and that just because it's closed it isn't a total failure. We should realize that a closed business still provided this many jobs for this many years. We encourage people to make mistakes but to fail fast. Don't keep yourself pinned to something that isn't going to work.

As Chair of the Board of Trade I get to meet so many phenomenal entrepreneurs in the city. Sometimes you get to see them at their lowest points and then others at their highest points.

It's a tough gig to be an entrepreneur. I think the conversation helps.

Some of the best advice I ever got was from people who didn't even know that they were giving me advice. I remember going to see Harry Steele one time and he said "Always make friends with your banker, your accountant, and lawyer so that when you need them they know you and what you're doing and what you're about." I took that to heart, and well there's a cost associated with those relationships, you do cultivate a relationship that's very much worth it.

I remember wishing I had a mentor or someone who would tell me if this is right or wrong. But now with all the technology you have to engage, it's much easier than even 20 years ago knocking on some guys door asking do you have an hour to have a conversation.

We need the provincial government to work with business to help grow our economy. The Board of Trade fundamentally believes that business is what's going to drive the economy of Newfoundland and Labrador. I know in your business you have interaction with government authorities, so what can government do to help business succeed to drive our economy.

I always say we need to get rid of the payroll tax. Once you're an entrepreneur and you create x many jobs, if you start another business, even if it's in an unrelated area, you still have to pay the payroll tax. It's a bitter pill when you're trying to create jobs. There's no question that making decisions that suit both a metropolitan area and rural communities is really difficult. I think we've probably been falling victim to trying to make sure that everything's the same throughout the

province and that's not sustainable. You can't have the same services and resources in a rural place that you can in an urban place, and that's a hard conversation to have but, we need to have it.

I've said a few times that entrepreneurs should be the next mega project for the province. Because 5000 jobs created five at a time is 1000 sustainable businesses and that's the way to think about it. We have things to sell here. So it's exciting to see the new movement towards jobs in agriculture and a little more food security and sustainability. I think you'll get some good jobs that will come from that and a lot of entrepreneurial activity. We can do the same thing in a number of other ways too. We truly could become a center of excellence for rural care. We meet Canadian health care standards which are among the highest in the world, and we have a rural community that's highly connected with internet. There are so many technological innovations, that we could offer the very best care in place and we could actually teach others. But, that would take a bit of a shift in how we think about delivering those. There's a huge opportunity for innovation.

We really need to start having a serious conversation about our education system because we've got to teach the skills and the knowledge for that to happen. So we have to teach coding to boys and girls, and we have to teach how to thrive in a digital age because it's here. And you know there are things about Newfoundland that could really attract that off the grid kind of thinking and that new sort of sustainable you can work from anywhere model.

We've got to stop thinking you can't do that here, because you can. Just drive that business forward and you need to get out of your own way. You can be in Newfoundland, but you can't be isolationist about it. You need to raise capital and build relationships; it's a global business world.

But you can do it from here as well as anywhere. You have to learn to hear when opportunity knocks, it often occurs when things are not going well. In crisis there's opportunity.

To catch more of Anne Whelan's interview, go to our St. John's Board of Trade YouTube channel, you can find the link on our website at stjohnsbot.ca.

AUGUST/SEPTEMBER: 2017

The St. John’s Board of Trade is organizing another trip.

By popular demand we are headed to Croatia.

Board of Trade trips have proven to be immensely popular to explore a part of the world with friends and colleagues. Croatia is listed as one of the must see destinations in the world.

HURRY SPACE IS LIMITED

September 30 - October 11, 2017

Croatia HIGHLIGHTS...

• Opatija I Plitvice Lakes National Park I Dubrovnik • Choice of Excursion in Dubrovnik I Cilipi • Family-Style Dinner I Split I Diocletian's Palace • Ljubljana I Castle Dinner I Lake Bled • Pletna Boat Ride I Zagreb

For more information, contact Wanda, wpalmer@bot.nf.ca or call 726-2961, ext. 9 VOLUME 32: #4

For more information contact Helen Harris

Carlson Wagonlit Harvey's Travel (709) 726-2900 hharris@harveystravel-cwt.com

I5

upcoming events

We encourage all members to register online. Visit www.stjohns.ca/events to register for any of the events listed.

Sail Away with Us – Networking by the Water

Take a break from the city, catch up with colleagues, connect with prospects and enjoy a fun summer evening at the beautiful Royal Newfoundland Yacht Club.

•D ress the part – come in your boating/yacht attire (deck shoes, big hats, stripes, polo shirts, sailor hats – BE CREATIVE) • Complimentary parking • Delicious appetizers along with a cash bar • Great networking opportunities including a fun game!

Date: Thursday, August 10 Time: 4:30 - 6:30 pm Location: Royal Newfoundland Yacht Club, 108 Greenslades Rd., Conception Bay South Cost: Included as a benefit of your membership

GEN YYT Mixer

The young professional under 40 networking initiative, is set to host the last big hurrah of the summer at Common Ground’s newest location. This event promises to be a fantastic one as we have the NL Chocolate Company offering chocolate truffle making demonstration, and Quidi Vidi Brewery will be back again sponsoring for all your cool refreshment needs.

The event will be Board members + guest, so please feel free to bring a friend!

Date: Thursday, August 24 Time: 5 - 7 pm Location: Common Ground, 50 Harbour Drive, 4th Floor Cost: Included as a benefit of your membership

St. John’s Board of Trade 101

Make the most out of your membership. Learn about our affinity programs, networking opportunities, our advocacy work, sponsorships, volunteer opportunities and so much more.

Date: Friday, September 1 Time: 9 - 10 am Location: Board of Trade Office, 34 Harvey Rd., 3rd Floor Cost: Included as a benefit of your membership

No Time to Siesta...It's Time to Fiesta

Taco 'Bout a Party! At the Comfort Inn Airport their slogan is: "We Take Care of the Million Little Things" Amigos and will not cease to disappoint at their Mexican Fiesta. Chef Bernie is a Mexican cuisine master so their food and drinks will create a real party in your mouth. If a fun, festive atmosphere with music, great activities and amazing food puts the Chimi in your Changa, then get ready to shake your maracas. And remember, if the margaritas are flowing, they have lots of free overnight parking so you and your vehicle are safe and sound!

Date: Thursday, September 14 Time: 4:30 - 6:30 pm Location: Comfort Inn Airport Cost: Included as a benefit of your membership

Luncheon - Stephen S. Poloz, Governor of the Bank of Canada

Join the St. John’s Board of Trade for lunch and hear Governor Poloz speak about recent developments in the Canadian economy and the implications for monetary policy.

Date: Wednesday, September 27 Time: Noon: networking; 1 pm: luncheon Location: Holiday Inn St. John’s Cost: $50+HST: members; $100+HST: non members

6

I

AUGUST/SEPTEMBER: 2017

SAVE THE DATE DECEMBER 6, 2017

DELTA HOTEL AND CONFERENCE CENTRE

BUSINESS EXCELLENCE AWARDS "Receiving the Business Excellence Award in 2017 was an honour for PAL Airlines. Our team goes above and beyond every day to provide exceptional customer service to our clients and to support our communities.

This award was a true testament to the dedication of our employees.”

—Stephen Dinn, Vice President of Business Development with PAL Airlines, 2017 Business Excellence Award Recipient

VOLUME 32: #4

This is the Board of Trade’s most prestigious event and it is a great opportunity to network with fellow members and support them in their outstanding success.

Award Categories – Nominations Opening Soon • Community Impact (20+ employees) • Community Impact (under 20 employees) • Leader in Market Growth and Sales • Customer Service and Reliability • Marketing and Promotional Achievement • Innovative Solutions • Workplace Excellence • Community Builder Volunteer of the Year • Entrepreneurial Spirit

Presenting Sponsor

For more information stay tuned to our website or contact Lori at ltobin@bot.nf.ca or call 726-2961 ext. 6

I7

point of view

Opinions expressed in articles are not necessarily those as held by the St. John’s Board of Trade.

Mental Health First Aid Mental health problems are a topic of concern every day in our schools, workplaces, communities and even our homes. All one needs to do to hear about the impact of mental health in our society is turn on the news or engage with social media.

St. John Ambulance is proud to deliver the Mental Health Commission of Canada’s highly successful Mental Health First Aid course to workplaces and the general public.

From a workplace perspective, the effects of mental health illnesses can be devastating for the individuals concerned, the employer, and the Canadian Labour Force in general.

Some facts about mental health and the Canadian workforce: • Mental health problems and illnesses typically account for 30 percent of disability claims and 70 percent of the total costs of disability claims • Only 34 percent of employees report having ready access to services and tools at work to help with mental health issues • 35 million days are lost each year due

8

I

to mental health • $50 billion is lost in productivity each year due to mental illness in the Canadian Labour Force • 1 in 5 Canadians experience a mental health problem every year, but many employees are not well informed about how to recognize the symptoms and provide appropriate assistance to their colleagues The stigma associated with mental health problems often hinders employees from seeking appropriate help for themselves or others.

(Source – Mental Health Commission of Canada)

Having Mental First Aid and being able to provide assistance to fellow employees can be a very important tool to decrease the negative impact mental health problems have on the work force.

Mental Health First Aid trains participants to comfortably and proactively respond to those who may require mental health assistance.

Goals of the course include: • Educating participants and helping them identify signs of mental health problems in co-workers, friends, family, strangers and even themselves • Teaching participants how to support the individual and to help seek appropriate treatment for them • Reducing the stigma of mental illness .

More than half of people with mental health problems will be too ashamed to seek treatment.

The course content includes a preview of mental health and mental illness and speaks about the stigma surrounding

AUGUST/SEPTEMBER: 2017

mental health issues as well as the prevalence of these issues in society. The course provides a Mental Health First Aid Action Plan, and various resources to the participants so they feel confident in responding to a mental health crisis or issue.

The course also provides information on important mental health topics such as Substance Related Disorders, Mood Disorders, Anxiety Disorders, and Psychotic Disorders in an interactive way.

The main focus would be on assessing the risk someone has to suicide or selfharm, listening non-judgmentally, giving reassurance and encouraging those in distress to get help and support.

There are important outcomes for those who do the Mental Health First Aid Course.

A significant outcome of Mental Health First Aid is reducing the stigma for those dealing with mental health issues.

People with mental illness feel diminished, devalued, and fearful because of the negative attitude society holds toward them. As a result, people struggling with mental health challenges may not get the help they need for fear they’ll be discriminated against. One of the ways we can reduce the stigma associated with mental health issues is to educate ourselves. And that’s exactly what this Mental Health First Aid Course aims to do.

The feedback from the Mental Health First Course delivered by St. John Ambulance has been extremely positive.

Some of the comments we have received from course participants include:

I found the course very interesting and it gave me a good understanding of the various mental health issues. As well, it helped me relate to some personal/family issues in a way I hadn’t before.

Very interesting. Very useful. The course makes me think of potential responses to existing issues in a personal situation. This course opens up a whole new way to think about first aid that I otherwise might not know.”

More people should do this course, whether for the workplace or for personal reasons.

This could really help eliminate the stigma surrounding mental illness.

For those interested in obtaining Mental Health First Aid to help a friend, family member, co-worker or anyone else, please contact us – (709) 726-4200 or sja@nl.sja.ca Registrations can also be processed online at www.sja.ca

VOLUME 32: #4

I9

working for you If There Is One Thing You Do This September...

In 2013 the City of St. John’s had a

52%

voter turnout rate.

QUESTIONS FOR CANDIDATES

On September 26, 2017 communities across Newfoundland and Labrador will head to the polls to elect their next municipal government. Make sure that your name is on the voters list by visiting stjohns.ca and go to the Municipal Election tab under City Hall or call Access 311.

In 2013, 35,689 votes were cast in the City of St. John’s. That is a 52% voter turnout.

We can do better than that. The St. John’s Board of Trade encourages its members

1

What does an ideal city look like to you?

2

usiness pay their fair share of tax B to the City. How will you ensure that business tax compliments an efficiently run government?

3

hat can the City do to attract more W businesses?

and all eligible employees to get out and vote.

Have a say in your next municipal government. A government that creates the vision for your City, sets the mil rate and approves the annual budget.

Shouldn’t you have a say in that?

When candidates come knocking on your door this September be prepared to ask them questions.

The number one trait we should look for in all candidates is financial acumen. We need good stewards of our hard-earned tax dollars. We need councillors who are astute and fiscally prudent.

See you on September 26.

Take charge of your bottom line with the BUSINESS EFFICIENCY PROGRAM. After upgrading their high bay lighting to LED, Twin Rinks is saving almost $2,000 a month in electricity costs. Combine those savings with a takeCHARGE rebate of over $10,000, along with what they’ll save on maintenance, and this investment just makes sense. Over 400 businesses have made energy-efficient upgrades and saved with takeCHARGE rebates.* Contact us at 1-800-663-2802 or visit TakeChargeNL.ca before starting your project.

Must meet eligibility requirements.

*

10

I

Stephen Haggerty Executive Director Twin Rinks

AUGUST/SEPTEMBER: 2017

2017 Municpal Election Focus What would the ideal city look like to you? MoneySense In 2013, St. John’s ranked 148 out of 200 on the 8th annual list of Best Places to Live in Canada. Data such as income, employment, price of housing, weather, crime and access to hospitals and number of medical professionals were awarded points to determine the ranking.

What makes an ideal city for you and for your business?

During this year’s municipal election, the Board will focus on educating all candidates about business and what the City needs to do to attract and retain businesses.

GOAL:

To educate municipal candidates on how to create a desirable place to do business.

Source: City http://www.moneysense.ca/the-ideal-city/

The Board’s election platform: 1. Creating a fair and equitable tax regime 2. Creating an efficient municipal government that embraces digital technologies to improve services 3. Implementing development regulations that encourage businesses to set up in St. John’s.

VOLUME 32: #4

What makes an ideal city for you and your business?

I 11

How to Put Community at the Heart of Your Business – and Help Your Bottom Line

Does the local softball team have your logo on their jerseys?

Is there a charity that you take up a collection for around Christmas time?

Most every business has some way of giving back, because every business owner knows that they should be giving back to the communities where their customers and employees live. Many businesses want to make a contribution, to be proactive in their responsibility to community, and to foster a passion for excellence.

“It makes good business sense to reach out,” says Michelle Blundon, Employment Development Coordinator with the Murphy Centre. “We are a community group in the business of career development. If you’re looking to give back to community in a way that truly moves your business forward, we’re the place to go.”

Customers want to support businesses that support the community. They look to businesses to make a difference, and they want businesses to make a difference in places and with people that are relevant to them: in their neighbourhood, in their town, with their neighbours and the people they see every day.

In her role, Blundon works with individuals, consulting on all aspects of the job search, but she also completes reference checks, pre-screening and interviews with potential candidates, and helps employers and job seekers connect.

This effort is supported by a wage subsidy of up to 50% of the individual’s wages, along with other available programs, training, and workshops.

“But how do you take it to the next level?” asks Sondria Browne, Outreach Coordinator at the Murphy Centre in St. John’s. “To become an integral part of the community that the business exists in? You’ve got to reach out. If you’re not, you’re missing untapped opportunity for impact, for growth.”

The fact that you’re a Board of Trade member means you recognize the value in reaching out.

12

I

“My work is centred around job matching participants and appropriate employers, potentially assisting businesses in filling job openings,” says Blundon.

The Murphy Centre opened 30 years ago as a youth-serving organization, but the current roster of job seekers is deeply diverse. “We see everybody,” says Browne.

“The pool is enormous, really. We have some great candidates looking to get into entry level, mid and highly skilled work.”

“The community has their finger on the pulse of the skill sets that are out there,” says Browne. “It can be a portal for finding excellence.”

“And we’re saving you time,” says Blundon.

“Employers don’t have the time. We’re able to take it on and handle that part of the process. We’ve already spent time with participants on labour market research, resumes, mock interviews, vetting, and thinking about proper fit…”

“In this age, the way people are applying for jobs, sifting though 150 applicants just isn’t practical,” says Browne.

“You're part of a community,” says Blundon. “If you're building those support networks, if you’re assisting community with their mandates while you’re filling your needs, we all succeed together.”

Murphy Centre Career Services (320 Torbay Road, Suite 201) is a free service for both individuals and employers. It is a registered not-forprofit organization and Board of Trade member. Contact (709) 753-2830 or michelleblundon@murphycentre.ca for more information.

AUGUST/SEPTEMBER: 2017

Canada’s #1 Plan for Employee Benefits

Peter Billard SBW Wealth Management & Employee Benefits P. O. Box 7336 | 90 Barters Hill | St. John’s, NL A1E 3Y5 709-726-6548 | pbillard@sbwdirection.com For details, or to request a free quote, visit:

#1Plan-8.5x11 Poster-10-15

VOLUME 32: #4

I 13

northern opportunities

Change doesn’t always go your way.

Nope, it’s a disruptive force. But it does send millions of tiny messages before its arrival: Data. CPAs analyze the data and identify patterns to make informed, insightful decisions that can change the fortunes of your business.

Please contact us to request an information session, or a one-on-one meeting, and learn how CPAs can help your company navigate change.

Amy Burridge, M. Ed. CPA Student Recruitment Advisor aburridge@cpaatlantic.ca, 709.753.3090 ext. 9

14

I

AUGUST/SEPTEMBER: 2017

Enhance Your Talent Magnetism Every company wants to hire the best people. Talent is the single biggest defining factor in determining the success or failure of an organization. So how do you position your organization to attract the best talent – your most important asset?

Offering a higher salary may help but this strategy has its limits. The best candidates are either looking at multiple jobs or not looking at all. Wooing high potential candidates takes strategy and persistence.

The following tactics will help:

Market your job effectively

Remember that a job advertisement is a marketing tool. Use it to entice interest in your company by showcasing why the right candidate would want to be a part of your team and motivating qualified applicants. Avoid including a laundry list of job duties and details. While that is valuable information, those details can be shared later in the process.

Cast the net wide

Do not rely solely on your job posting.

Leverage your networks. Utilize an employee referral program. Research to identify ideal candidates and make connections through your own network or social media. This approach requires tact and time but is well worth the investment.

Demonstrate growth opportunities Successfully recruiting all-star candidates depends on your ability to articulate the opportunities for growth with your company. Top performers are interested in advancing their career, so help them envision what their career path could look like with your team.

Offer autonomy and flexibility

In our experience, top performers excel when the focus is on results rather than where they spend their time. Increasingly organizations are supporting work flexibility such as customized hours, telecommuting or split-shifts. The ability to work from home or reduced work weeks are appealing to many professionals, especially those with young families or those caring for elderly parents.

VOLUME 32: #4

Always be recruiting

The most successful organizations are always in recruitment mode. People can choose to leave at any point, without warning and, conversely, employers can decide that an individual should move along. Both situations create an immediate need and an organization will be at a disadvantage in finding a replacement if they have fallen out of touch with available talent. However, if the organization’s culture supports a constant recruitment mindset and maintains close connections with great talent, they can create a competitive advantage.

Be upfront

The interview process is a critical opportunity for both parties to confirm fit and compatibility. Employers want candidates to leave with a sincere desire to join the team. However, honesty is key.

It may be tempting to downplay or even ignore the less attractive aspects of a job but doing so will mislead candidates and increase the risk of them underperforming if they are hired. Highlight the positive aspects of the job and your organization but be honest and upfront with candidates about the full scope of the role. Offering a realistic job preview to candidates will ensure you attract the right candidates for your team.

Turning your organization into a “talent magnet” requires a thoughtful and strategic approach and more effort than a simple job post but is essential in ensuring your future success.

NATALIE HAND Natalie Hand is a Partner with Meridia Recruitment Solutions, a Knightsbridge Robertson Surrette company. A recruitment professional for more than 13 years based in St. John’s, she has completed hundreds of search assignments with a focus on professional, managerial, technical and administrative roles.

Tel: nhand@kbrs.ca Web: www.meridiarecruitment.ca

The Association for New Canadians (ANC) is a full service immigrant settlement agency offering a comprehensive array of programs and services to the newcomer community throughout Newfoundland and Labrador.

(709) 722-9680 ancnl.ca @ANC_NF @AssociationForNewCanadians

I 15

Unlock Your

Here’s How

Chamber

Log into ChamberMaster Today!

Connect with over 800 businesses Advertise your products and services Share employment opportunities

1

Visit stjohnsbot.ca

2

Click membership

3

Member login

4

Sign up

Download the free MemberPlus app For more information visit our website

16

I

AUGUST/SEPTEMBER: 2017

Get Better at Human Resources and Make More Money!

A long-term mentor said to me many years ago; “Too many people know what it is to sign the back of a cheque; they often forget what it takes to sign the front of the cheque!”

Human Resources for small to medium sized enterprises can often be a constant challenge. When we hire employees, we are hiring skill and talent. Yet so many times we over look new talent in favor of what we know and what we are comfortable with.

Your best prote when travelin over there..

Begins right here!

Travel diseases can be a real threat when you are not properly vaccinated or informed. As travel health specialists, we'll make recommendations for safe and healthy travel, and offer vaccinations, based on your medical history, travel itinerary, and our education and experience. So before you start out, stop in to see us.

The Travel Wellness Experts

Jema International Travel Clinic 736 Water Street West St. John's, NL A1E 1C2 Tel: (709) 738 JEMA (5362) info@jemaclinic.com Website: www.jemaclinic.com

VOLUME 32: #4

Unemployment is hovering at about 14% provincially so some would wonder why hiring would be an issue for Human Resources, particularly with an abundance of workers available.

Newfoundland and Labrador has a shrinking workforce due to mass retirements of thousands of baby boomers. This leaves labor shortages in areas of the economy. For over 15 years, the province has known that during the period between 2011-2016, we would experience negative population growth. Being that Newfoundlanders and Labradorians are older than the average Canadian who is retiring, combined with limited support to a provincial immigration strategy; we are leading to a severe labor shortage issue in the coming years.

Where do we find the workers of the future?

They are already here! We have just not included them in the economic equation of business.

Every company will tell you they want to be more innovative, without fully understanding what innovation means.

Innovation is the product coming from diversification. Diversification of the labor force is the only way to increase profit, margins, and to solve old and new business problems.

When we diversify and include groups not clearly represented in the labor force we are making a decision to support economic growth and support new businesses. People with disabilities for example, are severally underrepresented in the labor force.

Why? Because as a society we have built systems that exclude people from the right of economic inclusion.

It’s a known fact that people want to shop at companies that reflect the communities that they live in. When we make our companies more diverse, we are saying to our customers, “we value your differences, and will we build

SEAN WILTSHIRE services and products for you to buy”. We have forgotten in the Human Resources environment that people with disabilities are also consumers, and in Canada spend over $40 Billion dollars a year in the market place. For Newfoundland and Labrador that amount is equals $571,936,500.00 each year.

We have to add actions to the words; hire someone with a disability; find a new solution; build that new customer base and consequently, that will increase your profits.

Because we know that businesses are not in business to employ people, they are in business to make money.

Don’t you want to make more money?

Sean Wiltshire is the CEO of Avalon Employment Inc. An employment agency for individuals with disabilities; assisting his clients and employers in filling over 65,000 hours of paid employment each year, and surpassed 1,550,000 person hours in 2016. He is an award-winning diversity expert and international speaker having received the “Zero Project Award” at the United Nations for his work in South East Asia where he educated companies on employment, innovation and diversity.

Feel free to contact our office to discuss how equitable employment; innovation and diversity can support your business. www.avalonemploy.com (709)579-4866

I 17

2017 Annual

Golf Classic

THANK YOU To all our sponsors and members who donated prizes – you rock!

We couldn’t have done it without you.

TITLE SPONSOR

HOLE SPONSORS

EVENT SPONSORS

I 21

Technology and Training: The Future of Safety

A lot has changed over the past decade, every day there are new

advances in technology, engineering, and more. In many ways the safety training industry has lagged behind during this time. The thought of sitting in a classroom for 8 hours while an instructor recites a PowerPoint presentation from 1999 makes most people cringe. This is the reason why employers tend to get resistance from workers when they’re told they need a safety training course. At Falck Safety Services Canada we see this all the time.

A worker comes through our door on their days off expecting to sit in a classroom while struggling to keep their eyes open.

22

I

Safety training should be fun, it should be interactive, and most importantly it should be realistic and relevant. When we opened our doors in Mount Pearl in 2015 we aimed to change the way that workers viewed safety training. This vision started with building a facility that we could use to offer scenario based, realistic training for the Offshore, Industrial, Marine, and Aviation sectors. The focal point of our facility is called the STST (Survival Training Simulation Theatre). This “theatre” includes a large pool with the ability to create waves, wind, rain, fog, sound, and lighting effects. For equipment the STST is equipped with the newest helicopter underwater escape simulator called the

METS™ Model 50, a twin fall lifeboat on davits, an escape chute, a muster station, and more. We use these effects and specialized equipment to simulate a wide range of emergency scenarios from a rig abandonment, to a helicopter ditching at sea.

Emergencies don’t happen at opportune times, generally speaking they are unexpected and unconventional. It doesn’t matter how often we talk about emergency response it'll always come down to the human element. This is why lecture based classroom training is being replaced by practical scenario training using new equipment and technology. Being able to AUGUST/SEPTEMBER: 2017

improve their response. As one of our Instructors likes to say “It makes them better deciders when working through the emergency”. This can be achieved by using customized equipment, virtual reality, and joint training exercises. An example is during our Offshore Survival Training exercises we regularly meet up with Cougar Helicopters to simulate real-life rescue scenarios at sea. This relationship improves the learning outcomes for trainees while also helping Cougar Search & Rescue perfect their skills in rescuing survivors from the water.

fully immerse trainees in intense scenarios gives them an understanding of how their mind and body reacts, and how they can

Falck Canada is on the forefront of this modern training approach by using our practical simulation equipment in combination with virtual reality programs.

We're now training Helicopter Landing Officers (HLOs) in the gulf of Mexico by putting them on a realistic Offshore Rig using Oculus Rift virtual reality headsets.

Once they finish the virtual reality portion we complete our practical training using a full size heli-deck with a helicopter fuselage on deck for live fire training.

In addition to this we have a helicopter casualty extrication simulator to perform a wide range of rescue scenarios. This is just one example of the ways we are changing the face of safety training in Canada and we’re just getting started.

Ben Rossong Marketing & Sales Coordinator 20 Orion Court, Dartmouth, NS B2Y 4W6 Tel: 902-466-7878 Cell: 902-483-6610 Email: Ben.Rossong@ca.falcksafety.com

Mental Health First Aid

One in three Canadians will experience a mental health problem within their lifetime.

The earlier a problem is detected and treated, the better the outcome. Mental Health First Aid gives people the skills they need to provide that early help, which is so important for recovery.

For more information, contact us at (709) 726-4200 or sja@nl.sja.ca

VOLUME 32: #4

www.sja.ca

I 23

around the board

at g connec tions leaders makin ss ne . si es bu on re st Our futu hosted by Mile Gen YY T Mixer

Happy faces at our Roy

alt y and Wellness mix

er!

again at feel like kids rties made us Pa terholme ss in ce W in by Pr Dream Mixer hosted s es ln el W d our Royalty an Wellness.

24

I

ers! The business mix oment at our m castle. ll cy du un a r bo ve a It ’s ne ings up with th ed ic sp d Gen YY T crow

the

The talented

pr incesses with

Dream Pr ince

ss Parties.

O ur me

mb er s d grow th iscussing cult u with th e ANC a ral diversit y a t Yellow nd eco no belly B rewer y mic .

AUGUST/SEPTEMBER: 2017

n at on immigratio able discussion y.

ANC’s roundt er ew Yellowbelly Br

O ur Ac count E Neal’s 102nd xecutive, Wa nda ce bir thd Trade’s ay. William N lebrates Wil lia second e Preside al was the Bo m a rd o f nt in 19 73.

ent , the Environm ittee on Energy m . m ’s Co hn te Jo . na St to The Se sources’ visit and Natural Re

VOLUME 32: #4

We have a full house this su mmer! We wel into our office comed four in . Left to right terns : Joey Rogers Science studen MUN Political t, John Farrel l and Daniel M interns, Katie ajor CSCNL SW Prowse CNA Hu ASP man Resource s student.

hael t and CEO Mic with Presiden ever st fir 's BDC luncheon da na enting Ca Denham pres arking tool . ivity benchm ct du ro p

ss ne busi

The Senate Commit te e on Energ and Natu y, the Env ral Resou ironment rces’ visit to St. John ’s .

I 25

on the job

Opportunity Knocks It’s no secret that owning and operating a business is hectic, time consuming and for the most part becomes who you are as a person. Our professional lives have morphed into a creature that keeps us connected to the job at all hours of the day. The Internet, smartphones and the global economy have made our lives hectic and chaotic and that’s most likely not going to change in the foreseeable future.

26

I

The good news is we’re here to help!

Providing opportunities that can help your business grow and prosper is what St. John’s Board of Trade excels at.

Six months ago, based on feedback from you, our members, St. John’s Board of Trade decided to launch Opportunity Knocks. Opportunities that can directly help your business grow, succeed and stay competitive. The session is 60 minutes or less, with one speaker and one topic. Come for coffee and leave with valuable information on access to grants, student employment and professional development opportunities.

Keep an eye out for your next opportunity!

Brendan Hagerty Labrador and Labour Market Specialist email: bhagerty@bot.nf.ca tel: 726-2961 ext. 116

AUGUST/SEPTEMBER: 2017

Pressure at Work How Compression Therapy Can Work For You As business professionals, we maintain hectic schedules- long, busy days and frequent air travel. At the end of those days, we are often left with tired, achy legs. Our feet can be so swollen that we can barely make it to the baggage claim and we are convinced we are wearing someone else’s shoes.

Compression therapy is becoming more common and a must-have for people like us.

And what does that mean: people like us?

People who spend prolonged periods in sitting or standing positions, and who rack up frequent flyer miles relatively quickly.

What is compression therapy? It is not your grandmother’s stockings anymore... think more of a marathon runner wearing high tech polymers. It is comfortable, stylish, easy to don and doff socks and tights. It is available in a variety of different sizes, styles, fabrics and colors for both men and women that can be worn anywhere from an evening out to your next road race. It is so stylish that no one will know you are wearing compression socks.

Compression is available in different gradients. Milder strength socks are available over the counter, while higher compression are prescribed by a physician.

Compression socks are commonly covered under medical insurance plans and are tax free with a prescription.

Why should we be wearing compression?

Compression socks have numerous

benefits, including to help relieve fatigued and painful legs, reduce swelling, improve circulation, and help in the prevention of varicose veins and blood clots. They work by applying a mild pressure at your ankle that decreases as it moves up your leg, helping your veins and muscles move blood more efficiently.

Your legs feel rejuvenated and you feel energized!

How else can we work and travel in comfort?

• Avoid long periods of sitting as this increases leg pain and swelling. Move as much as you can to maintain circulationwalk in the aisle of the plane • Wear comfortable non-restrictive clothing • Move your feet and ankles frequentlyankle circles and flexes are easy exercises while remaining in your seat • Stay hydrated and limit your intake of caffeine and alcohol • Always wear your compression socks while flying- research shows that the risk of developing a blood clot while flying increases with the length of the flight, therefore, compression is a must.

What are signs and symptoms that may indicate you should be wearing compression?

• Heavy, tired and aching legs • Swollen legs and/or ankles • Warm sensation in the legs • Tingling and/or cramping in the legs • Calf pain • Small varicose (spider) veins • Cold feet (poor circulation)

DEANNA SKINNER If any of these symptoms are familiar and you believe you could benefit from compression, you should consult with your family doctor. Then, visit a certified fitter who will measure your legs, show you samples and help you choose the right type of sock for your lifestyle.

Deanna Skinner is a Registered Nurse, Certified Lymphedema Therapist and Compression Fitter at HealthQuest.

Part of the Seafair Group of Companies, HealthQuest offers personalized Wellness Solutions to its clientele from 300 Kenmount Road, St. John’s and 28 Cromer Avenue, Grand Falls-Windsor.

MUN l CNA CAREER & GRADUATE SCHOOL FAIR 2017

10-4 . SEPT 27 . Field House

www.mun.ca/cdel

#muncnacareerfair

VOLUME 32: #4

For information on getting involved or exhibiting please contact: 864-2033 careerdevelopment@mun.ca

I 27

Member News

Ray's Golden Night at the 2017 ICE Awards Ray had a big night at the 2017 ICE Awards in Halifax on June 8. Ray took home seven ICE Awards, including four Gold ice buckets for their work in online film, print, radio, direct mail, and integrated for their clients Air Labrador, True North Seafood, and Opera on the Avalon.

Now in its 15th year, the ICE Awards celebrates the best creative advertising in Atlantic Canada. This year’s show saw nearly 370 entries.

The ICE Awards are judged by some of Canada’s top creative directors from outside the region. The 2017 Jury, led

by Luc Du Sault of lg2 in Quebec City, awarded 28 Gold to nine agencies from across the region. Ray was one of the top three agencies for Gold award wins in Atlantic Canada.

Ray Founder Named EY Entrepreneur of the Year Finalist

Hampton Inn & Suites by Hilton St. John's Airport Awarded 2017 TripAdvisor

Certificate of Excellence Award Hampton Inn & Suites by Hilton St. John's Airport has received a 2017 TripAdvisor Certificate of Excellence Award.

Ray’s Jenny Smith has been named one of EY Entrepreneur of the Year 2017 Atlantic finalists in the Emerging Entrepreneur category. She’s one of 32 finalists across eight categories in the awards program (only three of which are from Newfoundland and Labrador).

EY Entrepreneur of The Year is the world’s most prestigious business awards program for entrepreneurs. These awards recognize leaders who dare to take risks, dive into uncertainty, and overcome challenges with innovative solutions – all things Jenny does daily as President & Creative Director at Ray. Category winners will be announced at the Atlantic gala in Moncton on October 5, 2017. One of those category winners will be named the overall Atlantic winner and will later compete for the Canadian Entrepreneur of The Year title.

Now in its seventh year, the achievement celebrates hospitality businesses that have earned great traveler reviews on TripAdvisor over the past year.

To qualify, a business must maintain an overall TripAdvisor bubble rating of at least four out of five, have a minimum number of reviews and must have been listed on TripAdvisor for at least 12 months.

"It is an honor to be recognized with a TripAdvisor Certificate of Excellence Award," said Krista Hazlie, general manager of Hampton Inn & Suites by Hilton St. John's Airport. "We are proud of our team, and we are thankful for the guests who have taken the time to review our property with excellent ratings."

Dallas Mercer Selected to Participate in the Wallace McCain Institute's Entrepreneurial Leader's Program

The Wallace McCain Institute announced the 10th cohort of its Entrepreneurial Leader's Program in late May. Dallas Mercer, President of Dallas Mercer Consulting, was amongst the 28 entrepreneurs selected out of 419 nominees. Dallas will have the opportunity to participate in an elite program with speakers and peer interaction for two days each month over the next year.

28

I

AUGUST/SEPTEMBER: 2017

Member News Avalon Arena Association – Twin Rinks’ Donates $5000 to 3 local charities organization. The first objective is as follows: “To establish, operate and maintain arenas containing ice surfaces primarily for the use by children to the age of eighteen for the playing of ice related sports.”

To fulfill that purpose the Association built Twin Rinks, a two ice surface arena situated on Anthony Avenue in St. John’s, NL. Twin Rinks began operations in 1976.

The Avalon Arena Association is supported by a Volunteer Board of Management. The Association has continued to fulfill this portion of its mandate by reinvesting in Twin Rinks for refurbishment and upgrade projects and supporting other local charities.

St. John’s, NL – Avalon Arena Association - The Avalon Arena Association, a notfor-profit organization was incorporated August 1972. The Memorandum of the Association stated the objectives of the

• YMCA Newfoundland & Labrador ($1300) • NL Sport Centre ($1200) For the past 40 years, Avalon Arena Association- Twin Rinks have strived to provide our youth user groups with a safe, clean and user-friendly facility. The staff is known for their friendliness and helpfulness. It has been a pleasure serving the youth of St. John’s for the past 40 years and hopes to continue doing so for another 40 years. We would like to thank all of our supporters over the past year and look forward to another successful year.

This year the Association has donated funds to three local charities (The R.E.A.L. Program, YMCA Newfoundland & Labrador and the NL Sports Centre).

• The R.E.A.L program ($2500)

NLCU celebrating 60th year with “60 Acts of Kindness”

(St. John’s, NL): On March 2nd, 2017, Newfoundland and Labrador Credit Union (NLCU) turns 60. As part of the day’s celebrations, NLCU announced the launch of “60 Acts of Kindness.” This organization-wide initiative will see employee teams across the province collectively complete 60 acts of kindness over the next 12 months, beginning with an organization-wide donation to local food banks. “Choosing to celebrate NLCU’s 60th year with 60 Acts of Kindness is very much in line with who we are as an organization,” explains Allison Chaytor-Loveys, Chief Executive Officer.

“Credit unions have always been socially responsible, community-driven financial institutions. Committed, as we are, to serving the people and communities of our province, we think that NLCU’s 60 Acts of Kindness is the perfect way to celebrate 60 years of exceptional service.”

Common Ground Coworking Inc. and YMCA of Newfoundland and Labrador Announce New Agreement

On July 12, 2017 Common Ground Coworking and the YMCA of Newfoundland and Labrador announced an agreement stating that the YMCA will provide management services to Common ground. In the press release it is noted that the "Common Ground Board will continue to provide governance and the YMCA will operate any coworking spaces and provide accounting, communications, risk management, and executive support. Anne Smith will be asked to continue to lead Common Ground's operations and Dave Lane will continue as Project Lead for Common Ground's proposed expansion project."

VOLUME 32: #4

Accounting & Auditing Management Consulting Mergers & Acquisitions Taxation

Suite 201, 516 Topsail Rd. St. John’s, NL, A1E 2C5 T: 709.364.5600 F: 709.368.2146 W: noseworthychapman.ca

I 29

New Members Soul Azteka

York Developments Inc

The Seahorse Salon

Leukemia & Lymphoma Society of Canada

Anaconda Mining Inc.

Paul Chafe Architecture + Design Ltd.

Royal LePage Vision/Megan Holwell

Michael Wozney/Owner 11 Freshwater Road St. John’s, NL A1C 2N1 T: 221-8226 chefmichaelwozney@gmail.com

Peter Batson/Owner 251 Empire Ave. St. John’s, NL A1C 3H9 T: 722-5653 peter@yorkbuilt.ca

Lynn Hammond, Vice President, Public Relations 49 Elizabeth Avenue, 3rd Floor St. John’s, NL A1A 1W9 Ph: 709-330-1260 lhammond@anacondamining.com

Melanie McMillan, Community & Fund Coordinator 29 Gorman Avenue St. John’s, NL A1G 1E5 PH: 709-351-6592 Melanie.mcmillan@lls.org

Jennifer Ghaney/Owner 55 Harvey Road St. John’s, NL A1A 2E9 T: 700-2119 jennghaneystylist@gmail.com Paul Chafe/Owner 202 Topsail Road St. John’s, NL A1E 2B1 T: 697-3532 paul@chafearchitecture.com

Megan Holwell/Realtor 4 Olympic Dr. St. John’s, NL A1N 4K3 T: 747-4701 meganholwell@royallepage.ca

NL Film Development Corporation

Proudly building the workforce that powers our province!

Offering 35 programs in the fields of Business & Technology Creative Studies Skilled Trades Animal Care Health Care Justice ABE Monthly Starts Nationally Accredited No Waitlists 41 Harding Road 167 Kenmount Road St. John’s NL 1.800.561.8000 AcademyCanada.com ●

●

●

●

●

30

I

Dorian Rowe/Executive Director/Film Commissioner 12 King’s Bridge Road St. John’s, NL A1C 3K3 T: 738-3456 dorian@nlfdc.ca

Coastline Consultants

Charmaine Davidge, Owner & Principal Consultant 100 Queens Road St. John’s, A1C 2B1 PH: 709-754-1082 cdavidge@coastlineconsultants.ca

JAC

John Atkins, CEO 673 Topsail Road St. John’s, NL A1E 2E3 PH: 709-754-0555 john@jac.co

MS Society of Canada- Atlantic Division

John Michael Bennett, Development Officer 74 Freshwater Road St. John's, Newfoundland A1C 2N6 PH: 709-765-1260 jbennett@mssociety.ca

Bruce & Da By’s Moving

Matthew Hickey, Owner / Operator 5 Croucher Crescent Mount Pearl, NL A1N 3A3 PH: 709-690-4446 bruceandbys@gmail.com

Eastern Arctic Consulting (TBI) Brian Burke, Principal Consultant 7 Somerset Place CBS, NL A1W 4P3 709-351-7263 bconsult@nl.rogers.com

AUGUST/SEPTEMBER: 2017

Member Profiles

Thrive is an umbrella organization that works with the community to address gaps in services; build community partnerships; increase awareness of existing programs and services; and conduct outreach to our most marginalized youth.

Eastlink is Canada’s largest family-owned and operated telecommunications provider, delivering world-class video entertainment and communications services to residential, business and public sector customers across the country.

Thrive was established in 2001 to provide services and support to resilient youth who live in poverty and have limited access to mainstream programs and services.

Powered by state-of-the-art fibre optic and wireless networks, Eastlink’s advanced business services include Internet, Managed WiFi, Unified Communications/Telephone, Data Communications, Security and Automation, Wireless and TV.

Our current programs and services were developed in collaboration with community to address key gaps in services and include the following: Community Outreach and Development, Educational Initiatives, Outreach Services, Prevention of Sexual Exploitation, Velocity Adventure, Youth Development, and Blue Door.

Tel: 709-754-0536 Email: info@thrivecyn.ca Web: www.thrivecyn.ca Facebook: Facebook.com/thrivecyn Twitter: Twitter@thrivecyn

Think planet. Live local.

Guide to the Good social enterprise makes choosing local easy, while it builds community and strengthens our local economy. Here’s how: the Guide to the Good profiles local companies (businesses, social enterprises, and community organizations) and shares stories of local at www.guidetothegood.ca, through social media, and outreach.

The website is mobile friendly and keywordsearchable. Good Company profiles tell how to access goods and services from local companies and a bit of the company’s backstory. Good Stories are original articles by local leaders that share information about living la vida local.

The pilot phase focuses on the Northeast Avalon, with a vision to start hubs in major centers throughout the province and beyond.

The Guide to the Good social enterprise is a project of nonprofit organization thegreenrock.ca ~Live Sustainably NL. Contact: Kim Todd Tel: 709-682-3955 Email: kim@guidetothegood.ca Web: www.guidetothegood.ca

VOLUME 32: #4

Eastlink is one of Canada’s Best Managed Companies with operations in Atlantic Canada, Ontario, Alberta, and British Columbia as well as Bermuda.

Contact: Doug Fraser Tel: 709-757-5105 Email: Doug.JFraser@corp.eastlink.ca Web: https://business.eastlink.ca/

This brand new s tate of the art Best Western Plus-St John's Airport-Hotel & Suites is ideally located at the St. John's International Airport. Located only minutes away from Downtown, Signal Hill, George Street, major tourist attractions and Memorial University. Also, conveniently located close to major shopping centres and many of Canada's best restaurants.

This new hotel features 175 well appointed guest rooms and suites, 1400 square feet of meeting space, free hot breakfast buffet, an indoor heated pool, an impressive 120 foot waterslide and hot tub.

You can enjoy your favorite drink and food in our spectacular lounge or on our beautiful outdoor terrace, each area featuring a cozy fireplace.

Nothing has been missed in this i mpressive brand new hotel to delight our guests. Starting in late September we are excited to welcome you for all of your accommodation needs while visiting the beautiful city of St John's.

Address: 34 Jetstream Avenue , St. John’s, NL A1A 0R7 Tel: 709-758-5004 Email: andrew@bestwesternstjohns.com Web: Best Western Hotels & Resorts Facebook: Facebook.com/BWPlusStjohnsAirportHotelSuites

York Construction builds and renovates beautiful homes and office buildings of the highest quality while delivering superior customer care at every step of the process.

We combine traditional craftsmanship with modern building techniques and custom designs to suit your needs. We believe in hard work, quality materials, and a job well done.

We build with care, brick by brick, to your exact specifications. Along the way, you can expect personalized, attentive service. Check out our projects at YorkBuilt.ca.

Contact: Peter Batson Tel: 709-722-5653 Email: info@yorkbuilt.ca Web: yorkbuilt.ca Facebook: York Construction

BlueSky Thinking "Creative, Original, Visionary, and Open-minded thinking that is not limited by current thinking or beliefs."

At BlueSky Business Consulting our BlueSky thinking will help your business maximize your return on investment and increase efficiency and profitability with strategic Human Resources support and advice for SME’s.

We will assess your current HR structure and capacity, provide you with recommendation for the future, identify the gaps and then help develop HR strategies which will align and support your company’s strategic policies and procedures.

With 15 years HR experience, we specialize in Compensation Reviews, Policy Development (Alcohol & Drug), Performance Management Systems and respectful workplace investigations.

Contact: Larry Pittman, Owner Tel: 709- 697-2416 Email: larry.pittman@blueskybusinessconsulting.com Web: www.blueskybusinessconsulting.com

I 31

the economy Newfoundland & Labrador

FLASH SHEET

Percent Change

Current Month

Same Month Last Year

NL

Canada

Thousands

528.7

529.7

-0.2%

1.2%

Thousands

225.7

238.1

-5.2%

1.8%

Percent

14.8

11.8

3.0

-0.3

All-Items (May, 2017)

135.4

131.5

3.0%

1.3%

Food (May, 2017)

145.5

146.5

-0.7%

-0.1%

Energy (May, 2017)

165.5

149.5

10.7%

3.3%

All-Items excluding Food and Energy (May, 2017)

127.7

124.4

2.7%

1.4%

Tonnes

5,686,329 p

5,705,387

-0.3%

3.0%

$ Thousands

2,618,118 p

2,590,982

1.0%

5.5%

Number

9,823

10,144

-3.2%

2.4%

Housing Starts, All Areas (1st Quarter, 2017)

Number

112 p

172

-34.9%

12.4%

Median House Price - Bungalows, St. John’s (1st Quarter, 2017)

Dollars

300,127

312,470

-4.0%

--

Barrels

28,205,574 p

24,613,802

14.6%

--

POPULATION: (Estimated as of April 1, 2017) LABOUR: Employed, Adjusted (May, 2017) Unemployment Rate, Adjusted (May, 2017) CONSUMER PRICE INDEX (2002 = 100):

VOLUME OF IRON ORE PRODUCTION: (January - April, 2017) RETAIL TRADE (NAICS): Unadjusted for Seasonal variation (January - April, 2017) NEW MOTOR VEHICLE SALES: (January - April, 2017) HOUSING:

OIL PRODUCTION: (January - April, 2017)

For more information contact the Newfoundland and Labrador Statistics Agency Source: Economics and Statistics Branch (Newfoundland and Labrador Statistics Agency), Department of Finance

Dedicated to helping your business succeed Whether you need advice on tax planning, managing cash flow or strengthening your operations, our St. John’s office is ready to help.

Let’s start the conversation. kpmg.ca/stjohns

32

I

AUGUST/SEPTEMBER: 2017

St. John's Board of Trade

Save 3.5 cents per litre*

with the Esso Business Card Program

Whether you have a small sales force or a large fleet of service vehicles, the Esso Business Card Program gives you exceptional fuel savings, powerful and easy-to-use fuel management tools and broad acceptance at nearly 1,800 Esso stations in Canada.

Advantages

$

Drive more money to your bottom line with volume discounts Easily pay bills, manage cards and track expenses with our time-saving online tools.

Reduce or eliminate unwanted driver spending with purchase restrictions

For more information or to enroll, please contact an Esso Sales consultant:

Steve Perry Sales Manager, Nova Scotia/Newfoundland sperry@wilsons.ca p. 1-709-235-1611

f. 1-902-486-7507

*New accounts only. Valid at participating Esso locations. Rebates earned will be credited directly to your account(s).

Eligible only for members of the St. John's Board of Trade.

Esso is a trademark of Imperial Oil. Imperial Oil licensee. The Esso Business Card program is administered by WEX Inc.

ESS 20140620

Kenmount Crossing

109 ACRES FRONTING ON KENMOUNT ROAD

BUSINESS PARK H3 Developments, represented by Martek, present 109 acres of prime land fronting on the already established commercial area of Kenmount Road. Service stations, furniture stores, big box outfitters, warehouses, light industrial organizations and more would find an attractive home at Kenmount Crossing.

ANCHOR OF THREE BUSTLING MUNICIPALITIES

For more information contact: Ed Nash

Wayne Purchase

President

Vice President

T 709.754.1050

T 709.754.1092

enash@martek.ca

wpurchase@martek.ca

MINUTES FROM KELSEY DRIVE AND THE AVALON MALL

PORTIONED, PAD READY BUILDING LOTS

martek.ca