Business News June/July 2017

Photo Credit: Kenneth J. Harvey

Business News

Oceanex – Your Newfoundland Connection to Global Markets!

JUNE/JULY: 2017

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Sheltered Connected Flexible The Port of St. John’s is North America’s gateway with dependable and comprehensive transportation services.

We all rely on marine transportation for the goods used daily. The combination of a skilled and stable workforce along with experienced industry partners are responsible for handling more than half of all goods entering the island via the province’s primary and most advanced container terminal. With its vertically integrated services, and world-class fleet of vessels, containers and trucking equipment, Oceanex, is a valued partner that enhances the Port’s reputation with its long-standing commitment to service, efficiency, safety and on-time performance. The Port of St. John’s is your port for marine transportation industries.

One Port. One Focus. www.sjpa.com

THE ST. JOHN’S PORT AUTHORITY One Water Street, St. John’s, NL, Canada Tel: 709.738.4782

table of contents JUNE/JULY: 2017 VOLUME 32: #3 Business News is a publication of the St. John’s Board of Trade.

Reproduction of any material contained in Business News is permitted provided written approval from the St. John’s Board of Trade.

Articles and criticisms are invited, but opinions expressed by contributions do not necessarily represent those of the St. John’s Board of Trade. We encourage you to support the business leaders whose names and products you see advertised in this issue as well as throughout our entire membership. The Board reserves the right to edit submissions.

Editor: Julie Rickward Printed by: Transcontinental Media Layout: image4 ST. JOHN’S BOARD OF TRADE EXECUTIVE Dorothy Keating Andrea Stack Janis Byrne Andrew Wadden Des Whalen Kendra MacDonald

Chair Senior Vice-Chair First Vice-Chair Second Vice-Chair Immediate Past Chair Treasurer

BOARD OF DIRECTORS Janine Browne Jon Drover Norm Dimmell Justin Ladha

Lynn Healey Don-E Coady Melissa Royle Shirley Smith

STAFF Nancy Healey

Chief Executive Officer

Margie Davis

Account Executive

Wanda Palmer Account Executive Rhonda Tulk-Lane Policy & Advocacy Specialist Jackie Bryant-Cumby Member Relations Administrator Brendan Hagerty Labrador & Labour Market Specialist

In this issue . . .

Cover Story....................................................................................................................................................... 2 Chair’s Message............................................................................................................................................. 3 Upcoming Events.......................................................................................................................................... 7 Point of View................................................................................................................................................... 8 Working For You...........................................................................................................................................10 Northern Opportunities......................................................................................................................... 14 The Resilience Initiative .........................................................................................................................18 Around the Board....................................................................................................................................... 24 On The Job......................................................................................................................................................26 Ambassadors.................................................................................................................................................27 Member News...............................................................................................................................................28 New Members.............................................................................................................................................. 30 Member Profiles...........................................................................................................................................31 The Economy.................................................................................................................................................32 Feature Editorials Transportation and town: how we get around ................................................................................................................6 Workplace development assessments: an unexpected source of savings for your business.......... 11 Using video as part of your marketing strategy.......................................................................................................... 15 Business signage 101 ............................................................................................................................................................... 16 The new public tender legislation could be a step in the right direction ................................................... 21 Keeping Canadian roads safe post-legalization.......................................................................................................... 23

graphic DESIGN &

printing

Jennifer Chaytor Manager, Finance & Compliance Lesley Galgay Resilience Specialist Julie Rickward Marketing and Communications Coordinator

Your business

GROWS

by the IMPRESSION it makes.

ST. JOHN’S BOARD OF TRADE 34 Harvey Road P.O. Box 5127 St. John’s, NL A1C 5V5 Canada Tel: 709.726.2961 Fax: 709.726.2003 E-mail: mail@bot.nf.ca www.stjohnsbot.ca

t 709.747.3850 c 709.697.0909 e brenda@image4.ca 1170 Topsail Road, Mount Pearl, NL

www.image4.ca

Photo Credit: Kenneth J. Harvey

Oceanex - your newfoundland connection to global markets!

Newfoundlanders and Labradorians are familiar with the Oceanex blue boxes they see around the entire province. These containers are filled with just about anything – from dry and refrigerated food products to retail merchandise or industrial and dangerous goods. Oceanex is truly a lifeline for Newfoundland consumers, providing customers with a complete door-to-door service, with cargo pick up anywhere in North America and delivery to any point in Newfoundland.

While Oceanex provides an essential service (as designated by the Canada Industrial Relations Board) for transporting goods TO the province, it also connects Newfoundland businesses with the global marketplace. A Newfoundland company,

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Oceanex does much more than simply ships goods from the Ports of Halifax and Montreal to Newfoundland. The team at Oceanex works daily to build relationships and connections with international carriers and has developed its own trucking network throughout North America. This is particularly important for the products leaving the province which can include seafood, recycled goods, paper and forestry products. By building these international connections, Oceanex is helping to create economic opportunities for Newfoundland and Labrador companies, making it easier for them to export their goods to global markets. In Halifax, the company also works closely with many international container lines such as Maersk, ZIM, NYK, Hapag-Lloyd and OOCL. “It’s an integral connection for the Port of Halifax,” says Patrick Bohan, Director, Supply Chain Solutions with the Halifax Port Authority. “For the mainline international carriers that come here, Oceanex gives them access to regular exports from Newfoundland, such as seafood and forest products.”

In 2016, Newfoundland and Labrador international seafood product exports were valued at approximately $1.0 billion.

This seafood is shipped primarily to destinations in the United States as well as points throughout Europe and Asia.

For Oceanex customers, it is imperative that products reach their destinations as quickly and efficiently as possible to ensure freshness and a high-quality product. For this reason, in 2016 Oceanex invested more than $8 million to acquire 125 53’ refrigerated containers. These containers handle both domestic fresh

and frozen goods as well as seafood destined for US markets.

In recent years, Oceanex has also worked closely with the Multi-Materials Stewardship Board (MMSB) and many recycling companies to ship materials off the island. As an example, Newfoundland had a significant stockpile of tires which needed to be moved to Quebec for end of life management. Oceanex moved more than 54 million pounds of stockpiled tires over a two-year period and continues to provide this service today. Furthermore, Oceanex works with other organizations throughout the island on the movement of crushed cars, glass, and paper products destined for recycling organizations worldwide.

Marine transport is the primary mode of getting cargo to and from the island.

Oceanex is fully committed to providing a seamless transportation solution for its customers and providing Newfoundland exporters with the most reliable service to get their products to markets around the globe!

To find out more, visit our website: www.oceanex.com follow us on Twitter: @Officialoceanex

JUNE/JULY: 2017

Chair’s Message Mentoring moments with Telelink Our members tell us that they want to take advantage of more mentoring opportunities from the Board of Trade. To help facilitate this, I am turning over my column in Business News to interview prominent business people in this province about their secrets to success.

CHAIR

DOROTHY KEATING

Question 1: What opportunities do you see in our province? Do you think there are opportunities outside of NL that we could take advantage of using the talent that is here?

Answer: (Cindy) - One of the greatest advantages here in Newfoundland and Labrador is our people. We are known for our hospitality, friendliness, and positive attitude, no matter what the circumstance. Whether we are responding to an emergency or safety incident or a customer service matter on behalf of our clients, our team at Telelink always shine and create an exceptional experience. One of our clients perhaps said it best when they said they were buying “happy”.

Our team at Telelink care about the work they do and truly make a difference when responding to our clients’ customers and employees and it shows through at every

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interaction. That is really the golden recipe that has helped us stay competitive in the North American market for more than 50 years. The countless referrals and increase in business with existing customers is testament to the great work our people do every day. It is refreshing and helps us garner clients across North America and increasingly in other international markets such as Australia and South America.

Question 2: Can you explain your company's culture?

What are your ideas about business culture?

Answer: (Sydney) - We made a fundamental shift a few years ago toward ensuring our agents had an opportunity to do rewarding work.

We focused on inbound type interactions where we help people. We created an emergency and safety line of business that was very specialized and helped keep our clients’ employees safe when they

were travelling or working alone. It doesn’t get much more meaningful than that. The more traditional call answering business also shifted to inbound customer care type work using a multi-channel approach to respond. In fact, we recently rebranded our business to Telelink Response Centre, placing the emphasis on the quality and experience of the response- something that sets us apart in the market.

I think as a result, our agents hold the understanding that we respect the work that they are doing and that they are not going to be asked to do anything that will make them uncomfortable or highly stressed.

When we were building our new centre, we wanted it to be open, inviting and modern so that our employees would be proud of where they worked. This is a place where they will cook a meal in what we call our family room. It makes a big difference in how they feel about their job and reinforces the positive approach they take to responding to customer’s needs. We also do regular events that help lift the culture and keep people engaged as part of the family. We try consistently to make sure that they are happy here and enjoy coming to work every day. Our employees are our front line; they are the voice of our business and customers.

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Chair's message - mentoring moments with Telelink continued...

Question 3: How have you addressed challenges in NL? Answer: (Cindy) - It is important for our government to understand that we must be competitive, attract and do business here, be exporters, increase employment and revenue to grow the economy. I think a balance has to be struck between deficit and debt reduction and supporting successful local business so they remain competitive to other jurisdictions within Canada and the US. It makes it more challenging if we are competing against other provinces that have far less taxes than we do. We are once again hiring in response to opportunities both locally and abroad. Some of the grant and funding opportunities we have availed of has helped us create these successes and has brought a positive return for both us and government.

(Sydney) - I would like to see more of these win-win scenarios where government are as committed to investing in local growth successes as they are to foreign direct investment and business attraction. In business, it is often said that it is easier to keep and grow existing clients than to attract new ones. The same really applies to economic development and local companies. There is a strong business case for all involved.

(Cindy) - We should be encouraging businesses to hire more people. Students from across the country and abroad are coming to study in our province in record numbers. We need to work together to create opportunities here so they will stay and work to grow our economy. Fair and competitive taxes is a key component to creating these opportunities.

Question 4: When you were faced with challenges, you were innovative. Can you give businesses some insight to the resilience that you have shown through tough times?

Answer: (Cindy) - Innovation has been the key to our success for the past 52 years and nothing drives innovation like necessity.

The challenges are opportunities in disguise. They force us to look more closely at what we are doing and how we are doing it. We end up stronger as a result.

(Sydney) - Over the past 10 years, we have made significant changes to our business and have created several new lines of business focused on the emergency and safety needs of our clients. We now design complete safety solutions for clients with employees who travel or work alone including integrating devices and technology, software applications, and monitoring platforms. We then provide a guaranteed response using our dedicated 24/7 monitoring and response centre located here in St. John’s. We have established ourselves as market leaders in this field and are now applying these solutions globally. It continues to be a key area of growth for us. We are now

Meet Rick and Julie.

It takes teamwork and collaboration to coordinate the movement of materials, equipment, and people around the world. That's why, at PF Collins, we consider our employees to be our greatest asset.

Everyday, dedicated and experienced professionals like Rick and Julie work diligently to ensure our clients receive the highest quality of service while maintaining a healthy and safe working environment.

So whether you are importing a single shipment or managing a major offshore project, let our team handle the logistics so you can focus on your greatest assets.

Visit us online or contact us today to learn more.

www.pfcollins.com | 709-726-7596

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Chair's message - mentoring moments with Telelink continued...

diversifying to other verticals to enable more growth.

Our more traditional business also continues to innovate as we respond and communicate in more ways including phone, e-mail, live chat, and social media. We communicate the way customers like to be communicated with and this makes a big difference when it comes to customer care and the overall experience.

(Cindy) - The combination of the two of us has worked really well. One of us will often have innovative ideas and then the other will need to try to make them reality.

One of the things that we have learned about innovation is that it is not about the newest gadget or device. It is often about listening to our customers and figuring out new ways to do things. Our key to innovation is listening and having a good relationship with our customers.

A lot of the time it is an idea that a

customer has shared with us. We listen to their pains and come up with a solution.

So, our advice to other business owners is to listen to your customers because they will tell you how to innovate and what you need.

not know is going to come. We kept our foot on the gas to sell and developed new strategies. Being conservative with our finances helped us ride out the storm and because of this we had the money to put into sales and marketing.

Question 5: What are some lessons that you learned through overcoming challenges?

Question 6: For what reasons, would you tell a young entrepreneur it is all worth it?

Answer: (Sydney) - One of the biggest things we learned is that communication is the most critical element to managing challenge and change. We started a weekly message from Cindy and I, that kept employees informed and engaged, there were never any surprises. The communication let them know how we dealing with change and how we were diversifying. So, our employees felt like they were part of it.

Answer: (Cindy) - Being an entrepreneur can give you a lot of freedom and flexibility. But, it can also bring fourteen-hour work days.

The ride is full of ups and downs, but we have seen way more ups.

(Cindy) - We reacted quickly and did not wait to see what was going to happen.

You must be prepared for what you do

(Sydney) - The challenges are part of the entrepreneurial ride. There will be times when you will experience downturns and must conserve. But it is worth it because of the rush of success, the thrill of the sale and getting the team behind you.

Success can take time but the win makes it worthwhile.

BDC is where you need us to be: right there with you in St. John’s.

As the only bank devoted exclusively to entrepreneurs, we’re here to give you the financing and advice you need to steer your business in the right direction.

Call us at 1-888-INFO-BDC or go to bdc.ca BDCad_Freewheelers_St-Johns_BoardTrade_7.75x4.8_en.indd 1

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financing. advising. drive.

2017-05-17 3:55 PM

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transportation and town: how we get around

This city has its ups and downs. Literally.

And how we navigate these hilly twists and turns has been changing. Since the last Regional Transportation Plan, developed in 1976, we have expanded.

And with that, the greater need to get from one end to another.

On Saturday, May 13, 2017, Happy City St. John's hosted a forum about the development of a new Regional Transportation Plan. Representatives from one the planners, Stantec, were in attendance and presented their view of “Our Avalon.” It was an interactive meeting with maps, markers, and minds all working together.

We faced the issue of capacity as we looked at how we have grown and had

to take into consideration future growth.

While it is said we are an aging population, Portugal Cove – St. Philip’s is now our second fastest growing community. The strain on our roadways is evident. We have all hit the potholes. Swerved and hit other potholes. Changed our tires. And laughed at the memes. While our vintage and weather affect our roadway conditions, so too does the number of single passenger vehicles.

It seems that when we travel to other cities it is the most natural thing to take the metro to get around. But here at home we have our own vehicle and we use it every day for everything. Since we have sprawled from centre city, many make weekly, if not daily, trips all over the Northeast Avalon: Portugal Cove – St. Philip's to get a loaf of bread at Tilt House, Goulds for Bidgoods, Pouch Cove to see the boats on the slipway (or is that one just me?). We're commuters. My daily

Toll Free: 1-877-744-3050 Local: 744-3300 Fax: (709) 744-2187 www.parsonsandsons.ca

Safety, Service and Reliability – Our Promise to You Since 1962!

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commute from downtown to CBS takes 30 minutes. And I'm not alone on Pitts Memorial.

Is it just that our current public transportation network does not connect enough areas of the Northeast Avalon? Or is there a public transit stigma that we just can't seem to shake? We not only need to speak out to give those in development our thoughts on transportation demand management, but we need to change our culture of commuting. Our deteriorating roadways are the cost of our sprawl.

Park and Ride options along the “Avalon Corridor” would ease the impact. And erase the social dynamic stigma attached to the use of public transit. Accessibility would foster inclusion for all.

At home, there is comfort in the use of our own personal vehicle. We tend to think the opposite of public buses. But the motor coach seats of today are not the school bus seats of 20 years ago.

Also, in our society obsessed with always being connected, look at how much time is wasted while driving. While seated with coffee in hand, your safety toolbox talk e-meeting could be completed by the time you even arrive at work. This is where we can integrate the private sector.

If employers see the benefits and promote group transport, there would be many more transportation opportunities for linking our Avalon. And that’s something we can all get onboard with.

1440 Conception Bay Highway Conception Bay South, NL tel: 709.744.3300 x.21 fax: 709.744.2187 email: motorcoach@parsonsbus.ca web: www.parsonsbus.ca JUNE/JULY: 2017

upcoming events

We encourage all members to register online. Visit www.stjohns.ca/events to register for any of the events listed.

Tackling Canada's productivity gap: It starts with entrepreneurs

What is at the root of Canada’s much-discussed productivity gap? How is this impacting our small and mediumsized businesses’ bottom line and their ability to compete? What do the most successful entrepreneurs do to up their game. Come hear Michael Denham, President and CEO of BDC—the only Canadian bank devoted exclusively to entrepreneurs—answer these questions and present Canada’s first ever business productivity benchmarking tool. You will learn how business owners from all industries can use this free tool to compare and improve their productivity levels.

Date: Thursday, June 8 Time: 12:00pm Networking; 12:30pm Luncheon Location: Board of Trade Office, 34 Harvey Rd., 3rd Floor Cost: $50 Member; $99 Future Member

Gen YYT Mixer

Join Gen YYT for our 2nd Mixer of 2017 at Milestones! This events promises to be a great one, with a bouncy castle (should you want a thrill), poutine provided by Five Brothers Cheese (should you want grease), and beverage specials from Quidi Vidi (should you want to try further local craft beer)!

Date: Thursday, June 15 Time: 5:00 - 7:00pm Location: Board of Trade Office, 34 Harvey Rd., 3rd Floor Cost: Included as a benefit of your membership

Royalty and Wellness Event

Take it easy after work. Join us at Winterholme Wellness & Spa to unwind and socialize.

Date: Thursday, June 22 Time: 4:30 pm - 6:30 pm Location: Winterholme 79 Rennies Mill Road Sponsored by: Winterholme Wellness Center & Spa and Dream Parties Newfoundland Cost: Included as a benefit of your membership

2017 Golf Classic - Save The Date!

Carved out of the rugged, pristine wilderness of Newfoundland, the Wilds at Salmonier River is an 18-hole championship golf course. Elevated tees, green and undulating fairways interspersed with natural wetlands, brooks and ponds make it a course to remember. Our Annual Golf Classic is a four-person team, best-ball tournament and is a great opportunity to entertain clients or teambuilding for your organization. Prizes will be awarded to golfers for Hole-in-One, Closest to the Pin, Longest Drive and Beat the Pro. Date: Wednesday, July 12 Time: 8:00am Registration; 10:00am Tee Off Time Location: Board of Trade Office, 34 Harvey Rd., 3rd Floor Cost: $199 per player (Member's event only)

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point of view

trucking in today's challenging economy One of the first signs of a good or bad economy is often determined by how busy the commercial trucking industry is in moving freight. Newfoundland is no different and probably even more so because trucks move 95% of all goods in the province.

There are numerous small and medium size companies as well as major trucking firms operating here in NL and they not only create hundreds of jobs across the province but also contribute 1.5 Billion to the GDP. Moving goods to Newfoundland is not the same as delivering goods anywhere else in Canada. Obviously with a ferry system involved in a supply chain, it makes transportation of goods more complex.

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We have seen the trucking industry prosper over the years around Atlantic Canada, but not without its fair share of challenges. Trucking firms work in an extremely competitive industry, therefore it is very important they stay ahead of the game, although it can be difficult at times in a heavily regulated industry such as ours. Trade barriers burden us within our own country and especially in Atlantic Canada, which makes us less JUNE/JULY: 2017

Opinions expressed in articles are not necessarily those as held by the St. John’s Board of Trade.

efficient in the movement of goods.

Red tape needs to be eliminated and we need harmonisation on weights and dimension regulations in Eastern Canada. Government needs to allow the use of new innovative products that make us better as an industry. Some new equipment is on the market, but it takes years to get the regulations changed to allow these products to be used to their maximum potential. Infrastructure should also be a priority for the province; they need to have a long-term plan for the ferry system, development of roads and rest areas. The priority is obviously to continue to have a reliable ferry system that connects the province to the rest of Canada. The current services that are offered meet the necessary needs but this must continue for Newfoundlanders to have the goods they require daily to be delivered in a timely matter.

The core of our business has not changed much over the years, although how we do it certainly has evolved. Technology on trucks has made us a more efficient and safer industry but also enabling us to reduce our GHG emissions. All these improvements came with investments from trucking companies and we want to continue this trend but our costs are becoming harder to control. Ferry costs will continue to increase, the new insurance tax that was implemented at the last budget, an unknown carbon pricing program that will most likely impact trucking severely because it is directly related to fossil fuels and diesel being our second highest cost

after labour it is inevitable that we will get hit. Revenues from the carbon pricing will have to be re-invested in our industry for us to continue to invest in new technology that reduce CO2 emissions. We pay the highest diesel tax in the country at 21.5 cents/litre. Cost of equipment has increased because new trucks are more expensive due to EPA (Environment Protection Agency) standards manufacturers need to meet in the US. All these costs combined with our labour shortage are extremely overwhelming for the trucking industry and creating an unstable environment.

Some great improvements have been made from a safety and an environment standpoint that should be highlighted as well. For one, most companies invest in technologies that make their equipment safer on the roads. Trucks are equipped with brake assistance technology, cameras and sensors around the truck to capture road hazards. Carriers also invest in side skirts, auxiliary power units, boat tails and other products that help with fuel consumption therefore reducing upwards of 40 tonnes of CO2 per truck.

There are many other things that are on the horizon that will change our industry such as semi-automated trucks and platooning. Both of these concepts bring different value to our industry on safety and fuel efficiencies Trucking is a vibrant industry that employs great people, it is constantly changing and so are the different jobs in our industry. Trucking has come a long

way to deliver your goods in a timely and safe manner and will continue to do so for years to come.

105 Englehart Street, Suite 800 Dieppe, NB E1A 8K2 tel: 1.506.855.2782 toll free: 1.866.866.1679 email: apta@apta.ca web: www.apta.ca

Accounting & Auditing Management Consulting Mergers & Acquisitions Taxation

Suite 201, 516 Topsail Rd. St. John’s, NL, A1E 2C5 T: 709.364.5600

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working for you

What Have You Done For Me Lately...

Provincial File

• Continue to advocate for public private partnerships where they make sense.

• Participating in an underground economy initiative - stay tuned for more details.

• Monitoring progress of the Municipal Assessment Act Review and Special Purpose Properties

Federal File

• Met with Senate Standing Committee on Natural Resources, Energy & Environment to advocate for a competitive Canada.

• Submitted a position on the federal environmental assessment report advocating for less red tape.

• Promoting the Atlantic Immigration Pilot Project (AIPP) to help our member recruit top talent.

Municipal File

• Productive meeting with City Manager & Deputies regarding doing business in the City.

• Continue to advocate for improved development regulations in St. John's.

• Continue to advocate for tax equity and an effective and efficient run government.

If you have ideas or suggestions for our policy committees contact Rhonda Tulk-Lane, Policy and Advocacy Specialist email: rtulklane@bot.nf.ca tel: 725-2961 ext 3 10

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workplace development assessments: an unexpected source of savings for your business A project team is put together to plan the design of a new job site. The stakes are high for the success of this project as the group races to meet deadlines and financial commitments that have been in the works for years.

The organization, and the business community at large, is excited for the project and all that it will bring with it – jobs, financial growth, progressive research and development, etc. Only a few weeks in, there are signs that the project is not running smoothly and there are rumours of personality clashes, dissension and adversarial conversations.

Frustration and tempers rise, but the deadlines continue to loom. Each hour of lost productivity has a price tag in the project’s budget and company leadership is concerned.

This scenario is an all-too-common one in business projects. Companies spend millions of dollars to choose the right suppliers, procure the best equipment and select the best talent. And whether it is an in-house short term process improvement project or a largescale job site build, workplace personality plays a part in the pace, efficiency and productivity of the project’s success. More and more, organizations are comprehending the impact of such group dynamics and are seeing that well-timed workplace

personality assessments can prepare individuals and teams to collaborate more successfully in both day to day operations and when the stakes are high.

Historically, workplace personality assessments, also referred to as psychometric assessments, have been utilized by organizations during the hiring process to select the most appropriate candidate from a shortlist. Considering employees for promotion is also a time when such assessments are traditionally used to identify strengths and areas for development, should specific employees move to more complex roles within an organization.

Outside of such event-driven business scenarios, there is a rising appreciation for the role that workplace assessments can play in increasing the success of projects and initiatives by improving inter-team dynamics, supporting open, collaborative communication and developing selfresolution skills for handling conflict situations. Not all assessments are created the same though - some are more complex and in-depth than others. The good news is that a range of assessments exist in the marketplace, offering organizations a customizable experience for their employees.

Can a workplace personality assessment really help support the success of a business project or initiative?

Unequivocally, the answer is affirmative.

SONIA BYRNE And here are a few such benefits that using assessments will bring to your business: • Creates a common “vocabulary” for team members to speak more freely with each other about issues of conflict or differences of opinion.

• Generates a level of self-awareness that reduces individual processing time and decision-making.

• Develops interpersonal communication and conflict-resolution skills to promote stronger collaboration and positive team dynamics.

• Fosters an improved understanding of other work personalities and preferences to increase the success of cross-functional teams.

Sonia Byrne, CHRL is a talent development consultant working with companies in Canada, USA, the UK and the Middle East. She uses a variety of workplace personality assessments to assist teams and individuals move through business change while continuing to leverage the full capacity of their talent. cel: 709.682.0996 email: coach@soniabyrne.com web: www.soniabyrne.com

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Corporate

SPONSORSHIP

Distinguish your company with the most prestigious business organization in Newfoundland & Labrador.

• P rofile your brand and get noticed • Consider becoming either a

Deadline to submit the Expression of interest is June 30th, 2017

SILVER CORPORATE SPONSOR (July 1, 2017 - June 30, 2018)

• Entry level of Sponsorship • Logo presence at all luncheons, mixers and lunch and learns • Advertising and other complimentary deliverables • One year secured commitment & exclusivity of industry at this level • Space limited to 10 Silver Sponsors

To secure your spot as an enviable St. John’s Board of Trade Sponsor or for more details on the benefits of each level contact:

Margie Davis mdavis@bot.nf.ca 709-726-2961, ext.2

Wanda Palmer mpalmer@bot.nf.ca 709-726-2961, ext.9

34 Harvey Road, 3rd Floor, P.O. Box 5127, St. John’s, Newfoundland A1C 5V5 Phone: (709) 726-2961 • Fax (709) 726-2003 • E-mail: mail@bot.nf.ca

www.stjohnsbot.ca VOLUME 32: #3

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northern opportunities

OPPORTUNITIES Andy Turn

bull and

Rowena

NOR H

House

KNOWLEDGE • CONNECTIONS • RESOURCES oberts

r. Jonus R

ening to D

list Full house

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r (CEO of IOC)

Kevin McEvoy, Clay

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THANK YOU TO OUR SPONSORS

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behalf ings greetings on Janine Browne br es lin Air r PAL of our Title sponso

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JUNE/JULY: 2017

using video as part of your marketing strategy Video content has become a huge leverage businesses are using to gain an edge on their competitors. There are a few reasons why companies are now turning to video in their marketing strategy and why it’s working for them.

1 - Video content boosts SEO results This is a fact. Google and other major search engines prioritize video over text and photos so if there are 30 construction companies and only one has video content on their website, guess who is going to be higher on the search results - the one with the video content. You will gain more reach when you use video and this reach can be as specific or broad as you choose. Simple Measured did a study on a few major brands on Facebook and found that video content was shared more than 1200% more than both links and text-based posts combined.

2 - Video is a great way to brand or highlight/introduce a new service/product If you are looking to brand or re-brand or introduce a new product or service, video is a perfect way to do it. Not only will you get the audience you want, you will also be able to easily steer their attention in the direction you want. Video uses sound and visuals to speak to customers and clients, whereas text and photos can be skimmed over easily so that people will miss important details.

3 - Videos get the attention you want, where you want it Potential clients and customers are more likely to watch a video than read text and you can guide your audience to see and hear exactly what you want them to see and hear. With video, you can tell a story with an introduction, middle and end and this can all be done in as little as 30 seconds. Video gets to the point and evokes more feeling than more traditional marketing methods of photos and text.

4 - Video gives a business credibility and shows it’s relevant in the market When a business uses video in their advertising, customers and clients know they are taking their business seriously and it gives them more credibility. Only businesses that want to stand out above the rest will be willing to put in the time and money for video content. Your business will look more professional and VOLUME 32: #3

relevant in today’s market if you use video content.

5 - Video is more memorable than other types of advertising Video creates more of a human connection between your business and its potential clients, because of this, video also builds more trust in your brand. This will ensure that the message you send out will be more memorable than traditional methods of advertising because clients will have a stronger connection with it.

Customer testimonials are a great type of video to use for showing other potential clients what you can offer them.

Whether it’s a welcome video for your website, promotional video or customer testimonials the main thing to remember is that video content pays off. It’s a great return on investment when deciding where to allocate your budget for advertising so don’t miss out on this opportunity and book your video with Tin Bird Productions today!

We offer the following services: • Promotional photos & videos • Real Estate photos & videos • 360° Video Tours • Training videos • Aerial Photography & Videography

TIN BIRDPRODUCTIONS

Quick facts about video content provided by Orion 21: • Online video ads increase purchase by 97% and brand association by 137% • Visitors who view product videos are 85% more likely to purchase than those who don’t • Landing pages with video can have up to 800% more conversion than the exact same page without video • Video promotions are 6 times more effective than print and online ads • Online video production will account for more than one third of online advertising spending within the next 5 years • More than 1 billion unique users visit YouTube each month

Tel: 709-693-3402 Email: info@tinbirdproductions.com Web: www.tinbirdproductions.com Instagram: @tinbirdproductions

www.hhmtrans.ca paul

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business signage 101 Are you uncertain with how to navigate your company branding and signage?

Maybe the branding is there but you’re just not certain of your signage requirements or the logo files needed. Do you have a logo you want to incorporate but you’re not sure of how and where to use it? Well these are all common questions for business owners when they need signage.

JOANNE JACOBS

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How do You Tackle Your Signage Requirements?

From the days of old fashioned sign writing and the talented letterheads that mastered the art of hand painting each and every one of those signs… a lot has changed in the sign industry over the past 30 years. Improvements to material substrates for exterior use, vinyl media for vehicle graphics as well as advances in the transition from neon and fluorescent lighting to LED technologies is to name a few leading the charge.

The best place to begin is to figure out your starting point. Do you need logo

branding for a business card, storefront signage or even vehicle graphics? Well the solution is to work with a graphic designer… someone who can take your ideas and make them come to life. Most sign companies have designers on staff who are trained to do just that and are able to provide you with a comprehensive visual identity and branding guide. Key for any business… the guide essentially consists of a company logo, horizontal and vertical position scales, colour values as well as fonts and graphic specifications.

You’ll be well on your way to effective, consistent signage when you make this your first step.

Can I Reuse My Storefront Sign Box? Many business owners will inherit a backlit sign box when they move in to their storefront locations. If you already have a backlit sign… a simple refurbishment may be all that is needed. Did you know that often the graphics on an acrylic or lexan sign face can be removed and your graphics installed right over top. Perhaps the sign face is old but the frame is in

JUNE/JULY: 2017

laminations for vehicle applications have been tremendously successful. Vehicle graphics can last for years if you take care of them. When the time comes to remove them… not a problem when removed by a professional! Remember… there is a budget for every level of coverage from simple door graphics to full blown vehicle wraps that most local sign companies offer.

great condition… another alternative is to remove the existing face and replace it with a new one. Again your company logo can then be installed. You can complete the job with an inspection of the electrical wiring and lamps by a certified electrician along with a cleanup of the exterior of the aluminum box and you have an inexpensive way to put your brand on an

existing sign at a fraction of the cost.

Whether you need logo development, simple signage to advertise a daily special right up to the latest in wide format printing of banners, backlit signage and vehicle graphics… next time contact your local sign company. They can be a valuable resource for promoting your business!

Vehicle Graphics… Anyone?

Often referred to in the sign industry as a moving billboard… vehicle-grade graphics are an excellent and likely the most effective way to advertise the services and products your company offers. The advances in developing vinyl media and

Bellevue Signs 11 Blue Sky Drive Portugal Cove-St. Philip's, NL A1M 0G2 contact: Joanne Jacobs cel: 709.330.7446 web: www.bellevuesigns.ca

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The self-enlightenment with regards to my own leadership style was totally unexpected but will be invaluable to me going forward as a leader”.

Program Features: • local and national leadership experts as instructors • high-profile business leaders as guest speakers • each participant is assigned an executive coach Program Start Date: September 25, 2017.

Contact Bill Morrissey for details, billm@mun.ca or (709) 864-8965 www.mun.ca/gardinercentre

Chris Green Director of IT & Operations Prima Information Solutions

VOLUME 32: #3

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the resilience initiative Exploiting our Challenges to Create International Opportunities When we talk about exporting and International Business Development, we often talk in terms of product distribution - shipping a widget to China, for example. The service industry can get overlooked.

With continued advancement in technology, it is becoming increasingly more feasible to scale many service-based business globally. Consultants, for example, can avail of the highly sophisticated online meeting platforms to connect with clients around the world in a way that closely replicates face-to-face interaction. FONEMED is a perfect example of a Newfoundland and Labrador-based service business that is availing of, and subsequently developing, technology to extend its global reach.

FONEMED is a Population Health Management Company dedicated to improving outcomes and reducing costs for its beneficiaries throughout the continuum of care. What began some twenty years ago as a telephone nurse triage service has since bloomed into a cloud-based communications and information technology platform that enables clinicians to provide round-theclock access to medical advice, monitoring, coaching and referrals. FONEMED’s in-house developed Population Health Management Program allows the company to provide care to patients suffering from congestive heart failure, diabetes, COPD, asthma and various behavioural health conditions. The intention is to include other chronic diseases in the future.

Currently, over 10 million people access the service world-wide.

It isn’t a secret that we have a rapidly aging population in Newfoundland and Labrador. It’s also not a secret that we have some of the highest rates of heart disease and other chronic illnesses.

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FONEMED recognized that these aren’t issues that are unique to our province.

An aging population is a world-wide phenomenon, which results in significant pressures being placed on the global health care system. That insight is what drove the company to investigate how it could capitalize on its core telemedicine competencies to support the current system. This is exactly the type of thinking that we should embrace more openly as Newfoundlanders and Labradorians.

We are a rock amidst the Atlantic Ocean.

There are a number of challenges that we face that we often think are unique while, in actuality, are similar to those in many remote locations around the globe. We need to expand our horizons and consider, as FONEMED did and continues to do, how our solutions can be tailored to suite the needs of a much larger audience. Stop thinking of the barriers first – embrace the excitement of the opportunity.

Charlene Brophy, President and CEO, leads FONEMED from her office in St. John’s, NL, while making frequent business trips

to her US based offices as well. Charlene believes that the key to national and international growth is partnership.

Taking the time to fully explore mutually beneficial partnerships across the globe has been vital to her success and that nugget should be considered by anyone looking to do business abroad. Charlene is a big advocate of the province and she urges Newfoundlanders and Labradorians to have confidence. Our province is gaining more traction on the world stage – people know where we are now. We should leverage that and take more risks.

Locally, about 100 people are employed with FONEMED and the company continues to grow.

For more information, visit www.botresilienceportal.com or contact Lesley Galgay Resilience Specialist St. John’s Board of Trade Tel: 709-726-2961 Email: lgalgay@bot.nf.ca

JUNE/JULY: 2017

The St. John’s Board of Trade is organizing another trip.

By popular demand we are headed to Croatia.

Board of Trade trips have proven to be immensely popular to explore a part of the world with friends and colleagues. Croatia is listed as one of the must see destinations in the world.

HURRY SPACE IS LIMITED

September 30 - October 11, 2017

Croatia HIGHLIGHTS...

• Opatija I Plitvice Lakes National Park I Dubrovnik • Choice of Excursion in Dubrovnik I Cilipi • Family-Style Dinner I Split I Diocletian's Palace • Ljubljana I Castle Dinner I Lake Bled • Pletna Boat Ride I Zagreb

For more information, contact Wanda, wpalmer@bot.nf.ca or call 726-2961, ext. 9 VOLUME 32: #3

For more information contact Helen Harris

Carlson Wagonlit Harvey's Travel (709) 726-2900 hharris@harveystravel-cwt.com

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Canada’s #1 Plan for Employee Benefits

Peter Billard SBW Wealth Management & Employee Benefits P. O. Box 7336 | 90 Barters Hill | St. John’s, NL A1E 3Y5 709-726-6548 | pbillard@sbwdirection.com For details, or to request a free quote, visit:

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JUNE/JULY: 2017

the new public tender legislation could be a step in the right direction As anyone who bids on government contracts will tell you, the public tender system can be an extremely frustrating process. Careful calculations are performed, with input from various divisions within a company. Ask the sales guys… how much will the software, hardware, widgets, sprockets, doohickeys cost? Ask the service department… how far is it to the job site? How many hours will be spent installing, connecting and mounting parts? Once all numbers are in, get out your crystal ball and hope you can foresee what margin to add that enables your company to stay afloat while still offering a chance at winning the tender. Only to lose the contract to a company with an extremely low bid, who then submits change orders to their benefit.

Unfortunately, as many have found out, this practice isn’t perfect. Focusing on the lowest price, with no regard to quality, can drive good vendors out of business or force them to accept a very slim profit margin. The result – the government gets a lower price tag today, but we all lose out in the future.

When the Public Tender Act was brought into law in 1990, it had good intentions. Gone would be the days where government tenders were given out with little or no transparency or accountability.

We all know the old phrase, “it’s not what you know, but who you know”. The idea of a reformed tendering process that was open and transparent was accepted by most as being very positive. With the revamped tendering model, everyone would have the ability to compete fairly in an open and transparent process. The result would be government paying a cheaper price for the goods and services needed to run the province.

The reality of the process is that for companies to meet the lower price requirement, they often have to cut corners. This can result in reduced quality, inferior equipment and services. For example, the high amount of school busses that were taken off the road recently due to substandard inspections carried out province wide.

The stakes at play are extremely high. A recent Atlantic Provinces Economic Council study noted NL provincial government VOLUME 32: #3

procurement and capital spending totaled $4 billion in 2014, which speaks to the importance of having a process that achieves the best value for dollars spent.

Recognizing that the public tendering process needed reform is not a new thing. As far back as 2008, the Williams’ government commissioned a report that highlighted problems with the act and discussed new legislation that would modernize the public procurement process. A bill was introduced in 2012 to make changes, but unfortunately it was never debated or enacted.

Late last year, the Ball Government announced The Act Respecting Procurement by Public Bodies, a new public tendering legislation that intends to seek the best value, not the lowest bid. In the fall of 2016, then Service NL Minister, Eddie Joyce, announced new rules that would see environmental and socio-economic priorities valued over the cheapest bidder. In other words, they would begin to look at the overall picture of the bid and not just the bottom line with the intention of decreased cost with better services. Government would also mandate the addition of work previously exempt, such as engineering, architecture, finance and telephone services. Most importantly, we were told that there would be more transparency, with results posted online and the losing bidders given a meeting to discuss the decision. These are all worthwhile changes, as long as it’s acted upon.

HEATH O’NEILL The time is now for strong leadership from Government. They have an opportunity to make a difference and fix a system that needs fixing. We need government to take the initiative and enact the proposed changes.

Heath O’Neill PETROSERVICE LIMITED tel: (709) 758-4248 cel: (709) 685-1822 toll free: 1-800-667-8265 (TANK) email: oneill.heath@petroservice.com

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www.petroservice.com

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St. John's Board of Trade

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JUNE/JULY: 2017

keeping Canadian roads safe post-legalization On April 13, the Trudeau government announced details on the legalization of marijuana in Canada- a campaign promise long-anticipated by many since the 2015 federal election. If the tabled legislation is given the green light, it will regulate the production, sale, and usage of cannabis through Bill C-45 (also known as The Cannabis Act). With the pledged July 1, 2018 deadline just over one year away, public discourse around the plethora of unknowns surrounding justice and public safety can be heard in board rooms and coffee shops across the Nation.

Arguably one of the most pertinent issues surrounding legalization is that of Canadian road safety.

As an advocate for the motoring public for over 100 years, CAA is an active stakeholder on all issues related to public and road safety. As such, CAA has been an active contributor and participant in the work of the McLellan task force, the driving force behind federal legislation

surrounding legalization.

What will happen to Canadian roads when legal pot is in local storefronts? With so many variables at play, it is tough to say.

Though some states South of the Border have taken the plunge on legalization, the concept remains relatively young, making it difficult to predict the future of road safety with utmost certainty. One thing many Canadians seem to agree on: we need to prepare for the worst. According to CAA polling, 63% of Canadians are concerned that road safety will decline when marijuana is legalized. Bill C-46 was introduced in April alongside The Cannabis Act in hopes of strengthening impaired driving laws to better penalize and deter those who get behind the wheel under the influence of marijuana. This bill would see changes made to the Criminal Code of Canada to include three new offences for those who are found to have a specific level of a drug in their blood within two hours of driving. The bill also

proposes strengthening enforcement tools such as oral fluid testing systems as well as recognizing Drug Recognition Evaluators (DRE) as expert witnesses in Canadian courtrooms.

Though certainly, formal legislation is an important starting point, it is imperative that advocacy and government organizations address the issues surrounding legalization through clear and intensive public education. Concerningly, CAA polling shows that 26% of Canadians aged 1834 believe a driver is either the same or better on the road under the influence of marijuana. This is a dangerous statistic that highlights the need for public awareness on this issue as marijuana impairs the cognitive and motor abilities necessary to operate a motor vehicle and doubles the risk of crash involvement, according to the Canadian Centre for Substance Abuse.

It would appear the federal government understands the paramountcy this need for public education holds as they set aside $10 million dollars in funding for marijuana public education programming and surveillance activities in March 2017 budget. CAA will continue to play a role in public education on this topic.

The specifics surrounding the federal government’s plan for legalization and road safety remain somewhat unclear. There must be a strong sense of urgency among government, police, advocacy groups, and the public to begin aggressively addressing this issue now.

The devil is in the details, which will continue to be unrolled in the months leading up to legalization.

To learn more, visit atlantic.caa.ca/drugdriving

VOLUME 32: #3

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around the board

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ment nada Employ Employers Ca r s with fo at er ch on , si ew is dr Comm Ms. Judith An , on si sues is is m t m Canada abou Insurance Co Work Global of rio sa Ro es Jam oyers affec ting empl

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at air Dorothy Ke eve Power, Ch St t en id ey es on Pr Past r Denis Mah and Past Chai

ing,

MUN Ex ternsh ip students, Ty Kennedy, at te ler Kelloway an nd a session on d Nicole the Atlantic Im Program with migration Pilo Advanced Educ t at io n Skill s and La Sheldon O 'Nei bour staff, l and Julia Gr eenwood-Mey ers

Senior Vice- Ch air, A B o a rd of Trad ndrea Stack, e at the re Nation presenting S t al D ay of Mou . John's rning

JUNE/JULY: 2017

rr y ed by Lynn Bu ing interview at Ke y th ro Chair Do Answers on Issues and

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n s at Holiday In d Margie Davi er ix m Greg Ivany an th business Express May 24

tour

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on the job

How To Land Your Next Superstar In today’s world job seekers have endless opportunities in which they can search, select and shape their future.

Human resource professionals continue to scramble, trying to create flashy, creative and cool ways to captivate their next superstar recruit.

Technology has made applying for a position quick and easy.

Click – upload – submit, and it’s done, your resume is now in cyber space.

Job Ad’s continue to be a great tool for business owners to promote their brand.

Writing and creating an effective Job Ad will save you time, money and future headaches. While hopefully landing your next great employee.

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According to Monster.com there are four key points an effective job ad should include BE UP FRONT - Dissuade potential job seekers from speculative applications by adding a statement explaining that your requirements are firm. For example: "Please read the qualifications for this position carefully.

BE DEMANDING - Don't make the application process too easy. Instead of just asking for a resume, include an assignment in your posting.

For example, a retailer looking for a customer service representative could ask applicants to write a cover letter outlining three challenging customer situations they handled successfully. Qualified candidates will be excited to have the opportunity to stand out from the crowd, while casual applicants will be less willing to put in that much effort for a long-shot application.

BE CLEAR – Make sure the job requirements and job duties are easy to understand by someone who does not already work for your company. Some job descriptions include so much corporate jargon that it's difficult for job seekers to tell if they are qualified, leading many to simply press a button to submit a resume.

BE SPECIFIC - A quick job search turns up mostly short job postings with no clear definition of job requirements. If half the people reading the job description can imagine themselves to be qualified, your inbox will be full within hours.

Brendan Hagerty Labrador and Labour Market Specialist email: bhagerty@bot.nf.ca tel: 726-2961 ext. 116

JUNE/JULY: 2017

Ambassadors Involving the New Generation of Business People through the Gen YYT Initiative The under 40 crowd, generally referred to as millennials, are a key component to moving the work place forward.

Young professionals, can often bring positive energy and a fresh perspective to an organization. Age diversity in the workplace is needed to ensure there is a large spectrum of values, knowledge and preferences. Older generations will utilize their experience as an important asset while the younger generations will employ their academics. This creates a classical balance of abilities and skill that can be a useful tool when problem solving and innovating in the workplace. Increasing “millennials" within the workplace are helping companies become more vocal, especially on social media. Technology is always evolving the way businesses are operating, and companies that want to stay ahead will need to have innovative employees that can explore and navigate the current changes related to their industries.

on how he used Instagram to promote his business and sell his brand around the world.

There has always been an emphasis on the importance of fostering and inspiring new talent within businesses to ensure a smooth transition. Personal development is vital to the longevity of your employees, especially through team building and training investment. Encouraging employees in your organization to represent the business on their own, can also be one of the best ways of retaining new talent. It allows them to network on your behalf and bring about a sense of ownership thinking. Gen YYT is an initiative created by the Ambassador Committee on behalf of the St. John's Board of Trade to help businesses do just that!

Lian Morrison and Lauren Mills are both Ambassadors with the Board of Trade and sit on the Gen YYT committee. They have worked together on film projects with Lian’s production company Tin Bird Productions. Lauren also works in marketing management with New Victorian Homes, BeaverTails and Snow & Mow.

Gen YYT’s initiative is to promote business development and networking among our future leaders of the province. We aim to organise fun events and create a platform for young professionals to connect in our city. Since June 2016, we have hosted a range of activity based mixers like beer tasting at Quidi Vidi Brewery, Laser Tag at Frontline Action and Axe Throwing at Jack Axes. We have also begun hosting luncheons, our first was with guest speaker Alex MacLean. The founder of East Coast Lifestyle, gave a fantastic insight

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We encourage you to invite your team to attend our next Gen YYT event, held at Milestones June 15th. There will be Five Brothers Cheese poutine, Quidi Vidi specials & a carnival theme complete with a bouncy castle outside!

Businesses and organizations can also get involved by hosting or becoming a sponsor for Gen YYT events. With an audience of active social media users, each business that hosts an event will also get a free promotional video where they can talk about their venue and what they can offer. If you would like to sponsor our next Gen YYT event or have an idea for an activity based mixer please get in touch.

LAUREN MILLS

Facebook: @GenYYT Twitter: @gen_yyt Instagram: @gen_yyt #709Network

LIAN MORRISON

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Member News Junior Achievement Newfoundland and Labrador Business Hall of Fame later helped pioneer environmental industries in the province, eventually developing and exporting environmental technology to 4 continents. Today, he is president and CEO of Pluto Investments Inc. Pluto’s acquisitions include the St. John’s Dockyard (Newdock) and Humber Motors Ltd. Paul is a community builder and has been widely recognized for his entrepreneurial pursuits.

Press Release In recognition and celebration of their achievements, Junior Achievement of Newfoundland and Labrador inducted: • Paul Antle, President and CEO of Pluto Investments Inc., • Gloria Parsons, President & CEO of Chancellor Park and • John Patten, President of Browning Harvey Ltd. as laureates of the JA Business Hall of Fame on Thursday, May 18th, 2017 at the St. John’s Convention Centre. The event began at 7:00 pm.

About JA Business Hall of Fame Since 1990, the Junior Achievement Newfoundland and Labrador Business Hall of Fame has honoured 90 entrepreneurs.

The event was Junior Achievement’s signature fundraiser.

About Junior Achievement Junior Achievement is a registered charity whose purpose is to inspire and prepare young people to succeed in a global economy. In Newfoundland and Labrador, Junior Achievement delivers business education programs to elementary, junior high and high school students. These programs focus on entrepreneurship, financial literacy and workforce readiness.

Programs are delivered by volunteers from the business community. For more information, visit janlbusinesshalloffame. org or contact Sandra Patterson, president and CEO of Junior Achievement of Newfoundland and Labrador, at spatterson@janl.org.

Inductee Background Paul Antle. In the late 1980’s with a master’s degree in engineering and no money, Paul started his first business venture in his mom’s basement brokering hazardous waste disposal services. He

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Gloria Parsons. In 1972 at the age of 26 with only a grade 11 education, Gloria decided to enter the construction industry. Using the $1,000 in her savings, she financed her first three residential projects by pre-selling. Gloria turned this venture into a major construction company and during its time in operation, the Parsons Group of Companies built single family homes, townhouses, apartments, condominiums and subdivision developments. In the early 1990’s, she created Chancellor Park, a 165 bed long-term care home in St. John’s and today serves as its President & CEO. Gloria has broken many stereotypes and has received much recognition for her accomplishments while quietly supporting her community.

John had a vision of growth for Browning Harvey, never hesitating to invest in plant infrastructure, facilities and technology.

Recently, the company has had a 23 percent increase in product offerings, and to adapt to the changing market place, John acquired the exclusive distribution rights for the sale and distribution of Labatt products in central Newfoundland.

John supports many charities and has been recognized locally and nationally for his leadership.

John Patten. In 1978, John graduated from university and began working in the family business, Browning Harvey Ltd. In 2005 he was appointed President.

JA Company of the Year - The Breakfast Scrub A JA Company sponsored by Coast Broadcasting Ltd.

The JA Company of the Year award is sponsored by The St. John’s Board of Trade and the award was presented by St. John’s Board of Trade Chair, Dorothy Keating at the annual JA Futures Unlimited Banquet and Awards of Excellence on April 25th. This student company will now compete for the JA Canada National Company of the Year award.

JA Company Program is a 21-week program that offers high school students the opportunity to learn about the conception, organization, operation and completion of a fiscal cycle of business. Guided by business volunteers, students are provided with a forum where they can put their ideas into practice. They discover their own personal abilities through starting and managing a small business. Great leaders start young!

JUNE/JULY: 2017

Member News Jocelyn Perry Appointed President and CEO of Newfoundland Power Jocelyn previously held the position of Chief Operating Officer of Newfoundland Power. She began her career with Newfoundland Power in 2005, and has extensive knowledge of the utility and energy sector as an executive over the past decade. Prior to joining Newfoundland Power, she held several senior management positions, including at Fortis.

Fellows of the RAIC

Sandy Gibbons, Past President of the St. John’s Board of Trade co-owner of Gibbons and Snow Architects and, Ron Fougere, co-owner of Fougere Menchenton a long-time member of the Board were inducted at the College of Fellows Royal Architectural Institute of Canada (RAIC) convocation in Ottawa. (RAIC) bestows Fellowship in recognition of outstanding achievement. Criteria include design excellence, exceptional scholarly contribution, or distinguished service to the profession or the community.

Jocelyn Perry has been appointed as the new President and Chief Executive Officer of Newfoundland Power effective June 1, 2017.

40 COMMONWEALTH AVE. MOUNT PEARL

Avalon Mall Revamp

On May 8, 2017 Crombie Real Estate Trust revealed plans to renovate Avalon Mall over the next three years. Work began in April with construction of a four-level parking structure. The $54.5 million makeover will include redesigned entrances, exterior, interior common areas and a redesign and realignment of Kenmount Road vehicular access. Further, Crombie plans on redeveloping property on Kenmount Road that was purchased in 2012 to provide extra parking and new retail space. "Additional features designed to create an exciting and engaging visitor experience will be finalized and shared later this year," said Donna Vincent, Marketing Manager.

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Her involvement in the areas of health, cancer care and youth is driven by a strong belief in the importance of giving back and making a difference in the community.

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New Members EVANS LANDSCAPING

Jennifer Keating, Director 113 Majors Path St. John’s, NL A1A 4Z9 PH: 709-727-2800 evanslandscaping@hotmail.ca

BIRD CONSTRUCTION

Colin Sullivan, Manager of Operations Roger Rowsell, V.P / Director of Operations 90 O’Leary Avenue, Suite 202 St. John’s, NL A1B 2C7 Ph: 709-579-4747 F: 709-579-4745 Colin.sullivan@bird.ca Roger.sullivan@bird.ca

ESTEEM WOMEN INC.

Mary Clarke P.O. box 5471 St. John’s, NL A1C 5W4 mclarke@esteemwomen.com

GEAR-UP SAFETY SOLUTIONS INC. Tenai Norman, Director 21 Pippy Place, Suite 201 St. John’s, NL A1B 3X2 P: 709-237-1300 770-5850 tnorman@gearupsafetysolutions.com

GIBRALTER DEVELOPMENT LTD. Angela Powers, Marketing Manager Craig Foley, Vice President 64 Airport Road, Suite 100 St. John’s, NL A1A 4Y3 P: 709-738-6311 P: 709-757-9379 angela@gdlhomes.ca craig@gdlhomes.ca

FUTURPRENEUR CANADA

MT. PEYTON/WESTMONT HOSPITALITY

GENOA DESIGN INTERNATIONAL

RE/MAX REALTY SPECIALISTS/PADDY GREENE

Scott Andrews, Business Development Manager, NL 30 Harvey Road, Unit 2 St. John’s, NL A1C 2G7 P: 709-769-7205 sandrews@futurpreneur.ca Leonard Pecore, Chief Business Development Officer 117 Glencoe Drive, Suite 201 Mount Pearl, NL A1N 4S7 P: 709-368-0669 lpecore@genoadesign.com

REGENCY MANAGEMENT LTD. Owen Cross, President 205 Logy Bay Rd. St. John’s, NL A1A 3T7 T: 709-576-1495 F: 709-576-8126 regency@bellaliant.net

TERRA NOVA RESORT & GOLF COMMUNITY

PIK-FAST/PEARL SPRINGS

Vince Walsh, President 20 Glencoe Dr. Mt. Pearl, NL A1N 4S8 T: 709-747-0999 pearlsprings@pikfast.com

PULDIN ENTERPRISES INC./VENICE PIZZA & PIZZA SUPREME Tony Bliznakov, Owner 81 Military Road St. John’s, NL A1C 2C8 T: 738-7373 tbliznakov@bellaliant.net

GREENWOOD INN & SUITES/ WESTMONT HOSPITALITY

THE ST. JOHN’S FISH EXCHANGE KITCHEN & WET BAR

General Manager 48 West St. Corner Brook, NL A2H 2Z2 T: 634-5381 will.martell@whg.com

Justin Garland, Co-Owner/General Manager 351 Water St. St. John’s, NL A1C 1C2 T: 739-7539 justin@sjfx.ca

POMERLEAU INC.

receive an incentive I

Paddy Greene, Realtor 40 Aberdeen Ave., Suite 201 St. John’s, NL A1A 5T3 T: 709-685-5112 paddygreene@gmail.com

Louisa Gillspie, Business Development Port Blandford, NL A0C 2G0 T: 709-543-2525 louisa@terranovagolf.com

REFER A MEMBER

30

Lisa Martin, General Manager 40 Quidi VIdi Road, Suite 103 Caledonia Place St. John’s, NL A2A 1P8 T: 709-489-2251 lisa.martin@whg.com

Jeremie Poirier, Projector Manager 99 Airport Rd. Suite 200 St. John’s, NL A1A 4Y3 T: 709-739-5652 Jeremie.poirier@pomerleau.ca

TRAJECTORE MANAGEMENT

Andrew Sinclair, CEO 139 Water St. 2nd Floor St. John’s, NL A1C 1B2 T: 709-699-7826 andrew@trajectorE.management

TOURISM QUALITY ASSURANCE OF NL Nancy McGrath, Program Manager 71 Goldstone St. St. John’s, NL A1B 5C3 T: 709-237-3311 nmcgrath@tqanl.ca

JUNE/JULY: 2017

Member Profiles

Quintanas de la Plaza and Arribas bar offers great Tex-Mex cusine for any occasion. Located in Churchill Square, minutes from MUN, Health Sciences complex, Arts & Culture Centre, The Rooms and the Confederation Building. Join us for happy hour at Arribas Wednesday – Friday from 4:30pm-7:00pm. While we are wheelchair accessible, it is with assistance, so please let us know if you will need help. Wondering where to host your next function? Arribas is the perfect spot for your next staff or social gathering. Call us and we would be more than happy to discuss your multiple options. Looking to find that perfect snack to entertain guests in your home?

Casa Grande fine foods delivers our homemade tostados and salsa to Sobeys, Dominion and Costco. Quintanas and Arribas along with Casa Grande Fine Foods have multiple options for you to consider. Come on over to Churchill Square and see what we have to offer!

Contact: R obyn Ennis Tel: 709-579-7000 Email: quintanasdelaplaza@gmail.com Web: www.quintanasandarribas.com

Just 2 hours from St. John’s, our resort is set against the serene beauty of salmon rivers, ocean tides and spruce forests. With 86 rooms, furnished chalets and two restaurants it’s the ideal golf, family or event destination.

Our 4 naturally-lit conference rooms accommodate up to 200 guests, making it the perfect place to motivate, inspire and invigorate the spirit – in between rounds of golf, of course.

Platinum-rated Twin Rivers ranks as one of the top courses in Canada, while the relaxing Eagle Creek course ensures a golf experience for experts and novices alike. Book your visit today!

Tel: 709-770-2777 Email: info@terranovagolf.com Web: www.TerraNovaGolf.com Facebook: Facebook/TerraNovaResort Twitter: Twitter @TerranovagolfTR

The Murphy Centre (est. 1986) consists of two components: the Academic Site (1 Prince Phillip Drive, for alternative high school and Adult Basic Education) and Career Services (320 Torbay Road).

At Career Services, career counsellors help job seekers get their careers on track. Participants gain access to job search expertise, workshops, post-secondary planning, programs, and connections with career opportunities.

For employers, the Murphy Centre helps them connect to a wealth of diverse, pre-qualified talent, as well as our wage subsidy program.

The Murphy Centre serves individuals of all ages, including those with post-secondary training.

Tel: 709-753-2830 Text: +1.709-771-0272 Email: laurenpower@murphycentre.ca Email: sondriabrowne@murphycentre.ca Web: www.murphycentre.ca Facebook: Facebook/MurphyCenter/

Design Smith Inc. At HealthQuest, we offer a wide range of over-the-counter, prescription and custom wellness solutions, including orthotics, compression garments, mastectomy and breast care products, bracing, home health aids and footwear.

Our professional team of Pedorthists, Clinicians, and Home Health Consultants are e quipped to help you find the right fit.

Living to your full potential can only happen when your body has the support it needs.

No matter what hurdles life throws your way, the products and expertise offered at HealthQuest will keep you performing your best.

New Location!

300 Kenmount Road, St. John’s Tel: 709-754-5944 28 Cromer Avenue, Grand Falls-Windsor Tel: 709-489-2111 Web: www.HealthQuestNL.ca

VOLUME 32: #3

Falck Safety Services Canada (FSSC) is a local training provider dedicated to serving the Oil & Gas, Marine, and Industrial sectors. With a strong focus on customer service, quality, and flexibility we are always available to help our clients obtain the training they need. FSSC offers a full range of safety training programs at both of our locations in Mount Pearl, NL and Dartmouth, NS. Between these two locations our course offerings include; Basic Survival Training (BST), H2S Alive, Fall Protection, Confined Space, First Aid, STCW/Transport Canada Marine training, OPITO Oil & Gas training, Firefighting, Rope Rescue, and much more.

Tel: 709-579-7878 Cel: 709-749-7732 Web: www.falck.ca

DSI is a local product and process design firm that is available to work directly with you and your team.

Design Smith Inc. delivers on 20-years of consistent, professional, and ethical services including in R&D, product design, 3D modeling & printing and food and beverage production. DSI will use this experience and collaborate with you to ensure your best outcome.

DSI has worked with major corporations, as well as individuals and small and medium enterprises to develop their own unique products and processes.

We want to help your Newfoundland and Labrador company succeed. Contact us with your product and process needs.

Contact: A ndrew Smith, (P.Eng. P.E.) Tel: 709-746-1345 Email: designsmithnl@gmail.com

Facebook: facebook.com/DesignSmithNL Web: www.designsmithnl.com

I 31

the economy Newfoundland & Labrador

FLASH SHEET

Percent Change

Current Month

Same Month Last Year

NL

Canada

Thousands

529.7

529.5

0.0%

1.3%

Thousands

227.4

237.2

-4.1%

1.5%

Percent

14.0

12.5

1.5

-0.6

All-Items (April, 2017)

135.6

130.9

3.6%

1.6%

Food (April, 2017)

143.7

147.0

-2.2%

-1.1%

Energy (April, 2017)

168.5

145.8

15.6%

9.6%

All-Items excluding Food and Energy (April, 2017)

127.9

124.0

3.1%

1.5%

Tonnes

4,302,541 p

4,396,719

-2.1%

-0.8%

$ Thousands

1,897,019 p

1,854,312

2.3%

6.0%

Number

6,293

6,311

-0.3%

4.4%

Housing Starts, All Areas (1st Quarter, 2017)

Number

112 p

172

-34.9%

12.4%

Median House Price - Bungalows, St. John’s (1st Quarter, 2016)

Dollars

300,127

312,470

-4.0%

--

Barrels

21,729,759 p

18,764,632

15.8%

--

POPULATION: (Estimated as of January 1, 2017) LABOUR: Employed, Adjusted (April, 2017) Unemployment Rate, Adjusted (April, 2017) CONSUMER PRICE INDEX (2002 = 100):

VOLUME OF IRON ORE PRODUCTION: (January - March, 2017) RETAIL TRADE (NAICS): Unadjusted for Seasonal variation (January - March, 2017) NEW MOTOR VEHICLE SALES: (January - March, 2017) HOUSING:

OIL PRODUCTION: (January - March, 2017)

For more information contact the Newfoundland and Labrador Statistics Agency Source: Economics and Statistics Branch (Newfoundland and Labrador Statistics Agency), Department of Finance

Dedicated to helping your business succeed Whether you need advice on tax planning, managing cash flow or strengthening your operations, our St. John’s office is ready to help.

Let’s start the conversation. kpmg.ca/stjohns

32

I

JUNE/JULY: 2017

Annual

Golf Classic

Wednesday, July 12, 2017 The Wilds, Salmonier

Carved out of the rugged, pristine wilderness of Newfoundland, the Wilds at Salmonier River is an 18hole championship golf course.

Elevated tees, green and undulating fairways interspersed with natural wetlands, brooks and ponds make it a course to remember.

Our Annual Golf Classic is a four-person team, best-ball tournament and is a great opportunity to entertain clients or teambuilding for your organization.

Prizes will be awarded to golfers for Hole-in-One, Closest to the Pin, Longest Drive and Beat the Pro

Cost:

$199 per player (Teams of 4)

Registration:

8:00 am

(Golf Carts are not included, please call the pro shop at 229-9453 to book yours today)

Shot Gun Start: 10:00 am

To register for sponsorship information, or to donate a prize please visit stjohnsbot.ca/events

Sponsorships available by contacting Wanda 726-2961 ext 9 or Margie 726-2961 ext 2

NEW THIS YEAR

FREE ROUND OF GOLF on the afternoon of July 11th!

NOTE: You must be registered for the Board of Trade Golf Tournament in order to avail of this offer. Contact the Pro Shop to book a tee-time 229-9453.

The be-FORE Social on Tuesday, July 11th will be a perfect time for great corporate networking, advance registration, and entertainment!

A block of rooms has been set aside for July 11th and 12th and The Wilds is offering a 15% discount off regular rates. Call 229-5444 to book your room.