St. John's Board of Trade Business News Magazine

Business News Getting what you’ve ordered Managing food fraud

By James Pomeroy

Photo by Sally LeDrew

OCTOBER/NOVEMBER: 2016 OCTOBER/NOVEMBER: 2016

VOLUME 31: #5 VOLUME 31: #5

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BDC is where you need us to be: right there with you in St. John’s.

As the only bank devoted exclusively to entrepreneurs, we’re here to give you the financing and advice you need to steer your business in the right direction.

See how we can help at bdc.ca

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table of contents OCTOBER/NOVEMBER: 2016 VOLUME 31: #5 Business News is a publication of the St. John’s Board of Trade.

Reproduction of any material contained in Business News is permitted provided written approval from the St. John’s Board of Trade.

Articles and criticisms are invited, but opinions expressed by contributions do not necessarily represent those of the St. John’s Board of Trade. We encourage you to support the business leaders whose names and products you see advertised in this issue as well as throughout our entire membership. The Board reserves the right to edit submissions.

Editor: Meghan Drover Printed by: Transcontinental Media Layout: image4 ST. JOHN’S BOARD OF TRADE EXECUTIVE Des Whelan Dorothy Keating Andrea Stack Janis Byrne Kim Keating Kendra MacDonald

Chair Senior Vice-Chair First Vice-Chair Second Vice-Chair Immediate Past Chair Treasurer

BOARD OF DIRECTORS Andrew Wadden Jon Drover Wilfred J. Zerbe Justin Ladha

Kim Paddon Don-E Coady Marilyn Butland

STAFF Nancy Healey

Chief Executive Officer

Margie Davis

Account Executive

In this issue . . .

Cover Story..........................................................................................................................................................2 Chair’s Message................................................................................................................................................3 Upcoming Events...................................................................................................................................6, 7, 8 Business Directory 2017 ................................................................................................................ 10 - 11 Working For You............................................................................................................................................ 12 Point of View...................................................................................................................................................14 Ambassadors...................................................................................................................................................15 The Resilience Initiative ........................................................................................................................... 16 Member Benefits.................................................................................................................................24 - 25 Be a Connector...............................................................................................................................................29 Northern Opportunities ...........................................................................................................................30 Around the Board................................................................................................................................ 32 - 33 Member News.......................................................................................................................................36 - 37 New Members.................................................................................................................................................38 Member Profiles............................................................................................................................................. 39 The Economy...................................................................................................................................................40 Feature Editorials Human Resource Opportunities and Imperatives in an Economic Downturn .......................................4 Advertising & Analytics ...............................................................................................................................13 From Bacalao to LED High Bay Lighting.....................................................................................................18 How to Get the Best Out of Your B&B Stay................................................................................................22 Asset Management that Works for You...................................................................................................... 26 NL Tech Firms Shrink the Globe Through Innovation..............................................................................34 Workplace Mental Health Program............................................................................................................. 35

THIS COULD BE THE MOST IMPORTANT TOOL YOU’LL EVER USE.

Wanda Palmer Account Executive Rhonda Tulk-Lane Policy & Advocacy Specialist Lorraine Ennis

Business Affairs Manager

Jackie Bryant-Cumby Member Relations Administrator Brendan Hagerty Labrador & Labour Market Specialist Renee Tizzard-Kearley Manager, Finance & Compliance Lesley Galgay Resilience Specialist Meghan Drover Communications & Advocacy Specialist ST. JOHN’S BOARD OF TRADE 34 Harvey Road P.O. Box 5127 St. John’s, NL A1C 5V5 Canada Tel: 709.726.2961 Fax: 709.726.2003 E-mail: mail@bot.nf.ca www.bot.nf.ca

1-877-440-4433

getting what you’ve ordered managing food fraud In Canada the food manufacturing supply chain is becoming more and more complex. Higher costs and competition have pressured companies to find less expensive suppliers with the hopes of increasing their profitability. But as food manufacturers extend their supply chain globally and to more diverse suppliers, their exposure to potential food fraud increases substantially.

It’s estimated that food fraud costs the global food industry US$30 billion to US$40 billion a year. Food manufacturers in particular are at risk from fraudulent activities related to the quality of the products they source. Examples of fraudulent activities include: • Substitution: Passing off one ingredient for another.

• Concealment: Hiding the real quality of a product.

• Dilution: Mixing a lower-quality ingredient into a higher-quality ingredient.

If exposed, some fraudulent activities may simply erode customer trust in the quality of a product. But other activities can cause serious food safety issues, such as transmission of foodborne illness, or

consumers having allergic reactions to unlisted ingredients.

For a food manufacturer, the consequences of food fraud, regardless of where it occurs in their supply chain, can be catastrophic. And with the prevalence of social media today, a company’s reputation can dissolve in minutes.

Companies can also face harsh regulatory and legal penalties if found to be at fault or negligent.

So what can food manufacturers do to lessen exposure to food fraud? As a starting point, companies need to think more proactively about food quality and safety. To do this, food manufacturers should: • Take responsibility: Given the complex regulatory environment globally, companies should take responsibility for the quality and safety of the products they source and introduce controls to confirm products are as expected.

• Conduct a self-assessment: Companies should regularly evaluate their organization’s exposure to potential food fraud. Identifying gaps and introducing risk mitigation activities are important parts of this evaluation.

By James Pomeroy

• Understand stakeholder requirements: Food manufacturers should identify the food quality and safety requirements of upstream stakeholders to make sure processes are in place to manage compliance.

• Identify and incorporate best practices: The Government of Canada provides guidance on importing food products, including recommended controls that can help protect organizations from food fraud. Companies should identify and incorporate these controls and other industry best practices within their operations.

Use prevention and detection technologies: Companies that are at a high risk of food fraud should consider identifying and implementing technologies to improve the traceability of their products, thus decreasing fraud at all stages of the product life cycle.

Incidences of food fraud may be on the rise, but food manufacturers which understand and manage food fraud risks will be well positioned to guarantee the quality and safety of their products. The trust of their customers, retailers and end consumers depends on it.

Quick Bite Shedding light on your suppliers

People, and sometimes companies, don’t always know what they need to know about where their food is coming from. Sure, a company knows who they bought their ingredients from, but could be in the dark about the safety and quality practices of those that are supplying their suppliers – a bewildering web of companies that could run into the thousands. Today, even the most basic foods can have massive supply chains, coming from thousands of suppliers globally. And what of the food you’re selling down the supply chain? Where is that ending up – if there were problems further down your supply chain, could you prove you weren’t at fault?

Use our free food fraud assessment tool at www.pwc.com/foodfraud to help identify potential risks to your organization.

James Pomeroy is a Managing Director in PwC Canada’s Forensic Services group. He is based in Halifax, Nova Scotia. Contact him at james.a.pomeroy@ca.pwc.com

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BUSINESS NEWS OCTOBER/NOVEMBER: 2016

Chair’s Message Be part of the solution.

Opportunities exist. They may not be as in your face as they have been in the past, but they are there. In order to work smarter, you will have to work harder and spend more time making your business successful.

Now is the time business leaders need to give their organizations their most important investment, their time.

It can be an overwhelming task and we understand it is difficult to know where to begin. That is why at the St. John’s Board of Trade there are a number of special events that I encourage you to take advantage of over the coming months to help you become resilient and more successful.

Most remember either using or seeing Cooper hockey equipment in their younger days. On October 19, Donald Cooper of the former Cooper Canada will be in St. John’s for a full-day workshop to tell you how to accelerate your business.

You will leave his workshop invigorated and equipped to deal effectively with many aspects of your business.

On October 26, we will be hosting Learn.

Create. Innovate. This event is a halfday session to help you gain insight on developing and leveraging innovation talent in your organization. You will be hearing from local business leaders and leave with tangible tips that can be used in any organization no matter their size, industry or lifecycle stage.

In addition to our many events, we also have Lesley Galgay, our Resilience Specialist. It is Lesley’s job to help your company be more resilient, especially in challenging economic times. We recently launched the Resilience Portal where there is a wealth of information, tips and tools to help you get started. I encourage you to visit www.BOTResiliencePortal. com and contact Lesley at 726-2961 ext 8 to learn more about this initiative.

Sometimes you have to expand beyond your comfort zone and look elsewhere for opportunities. You never know where your next venture will take you. The Labrador & Arctic Opportunities initiative connects our members with opportunities in the northern region. Visit our website www.

LabradorOpportunities.ca or contact Brendan at 726-2961 ext 116. He will

CHAIR

DES WHELAN help you navigate your way through the north.

These events and initiatives are a great way to get to interact and get to know the membership and staff at the St. John’s Board of Trade. The staff are keen, helpful, knowledgeable and passionate about helping our members succeed and making our private sector stronger. Please reach out to them, you won’t regret it.

board of trade staff elected to CCEC Two St. John’s Board of Trade staff were elected to the Chamber of Commerce Executives of Canada during the Canadian Chamber of Commerce AGM in Regina, Saskatchewan in September.

St. John’s Board of Trade CEO, Nancy Healey is the President and Rhonda Tulk-Lane, Policy and Advocacy Specialist, is a Director on the national board. In her capacity as President of the CCEC, Nancy will serve a one year term on the Board of Directors of the Canadian Chamber of Commerce.

Nancy Healey

In addition, Healey was recognized with a 15 years of service pin in recognition of her service with the St. John's Board of Trade.

The CCEC is Canada’s professional development association for chamber executives from across the country. Since 1967, the CCEC promotes professionalism and best practices in the field of chamber management.

Rhonda Tulk

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The Canadian Chamber of Commerce is the vital connection between business and the federal government. It helps shape public policy and decision-making to the benefit of businesses, communities and families across Canada with a network of over 450 chambers of commerce and boards of trade, representing 200,000 businesses of all sizes in all sectors of the economy and in all regions.

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human resource opportunities and imperatives in an economic downturn market. Here are five areas to consider capitalizing on in a downturn: Align HR Strategically No matter what business you are in, do not lose sight of your vision, values, and people. Talent is all that you have to drive your strategy and meet your organizational objectives. Take the time to review or define your core business, key strategies, and your talent needs to effectively execute your plan. If you are lucky enough to have internal or outsourced Human Resources support, make sure HR focus is strategic, forward thinking and not just process driven or reactive.

HEATHER PETERS There is no question, we are in a downturn, slowdown, or some even say a recession here in Newfoundland and Labrador. In response, leaders often instinctively look internally to reduce costs, frequently through downsizing and increasing productivity, while protecting their client base. However, this can be a time of opportunity. It may be hard to believe but downturns are a great time to leverage talent internally and externally to drive efficiencies, take advantage of internal talent capacity, and respectfully exit lower performing employees to make way for top talent that is available in the

Cut Strategically and Respectfully You will most likely need to streamline to weather this economic storm. Based on the review of your strategy and talent, now is the time to cut with precision in the areas that need change or are less impactful on the bottom line, not just a reduction company wide. Every day, we see how streamlining and downsizing can be done humanely and respectfully to reflect your values and reputation. In the case of downsizing, ensuring ‘surviving’ employees are engaged and committed will be more important than ever before.

Hire!

With a leaner, more efficient organization and an understanding of your talent needs, now is the time to take advantage of the best talent in the market – many are open to move or currently available so find that top talent now in this ‘hirers’ market.

Engage and Develop Top Talent Unless your business thrives in a

downturn, it can be extremely stressful for you and your top performers. Don’t misperceive your star performers’ high level of performance as loyalty in this time of uncertainty or think they are not being courted by other companies. They want to grow and evolve their careers so ensuring these ‘stars’ are engaged must be a top priority. Ensure top performers are recognized, rewarded and, most importantly, feel that they have a future in the organization. As reflected in your succession plan, show them what may be possible and provide appropriate support to help them get there, whether it be through education, coaching, mentoring, or stretch assignments.

Strengthen All Talent You now have a lean, efficient workforce with engaged top performers but don’t forget about the solid performers that drive the everyday workings of your organization. Expand their skills and competencies to strengthen competitive advantages, service your clients to a higher standard, and better ensure their commitment and engagement; after all, engagement drives productivity and the bottom line. Consider such options as cross training, secondments, or even government funded training options (Canada-NL Job Grant) to enhance technical or soft skills.

Finally, no matter what you do, communicate, communicate, communicate. Be honest about the situation, share the vision on weathering the storm, and offer support and encouragement. Your team is looking to you for leadership, now more than ever.

Look for the opportunity to strengthen your company by supporting the folks that drive it.

Heather Peters is a Senior Consultant with Knightsbridge Robertson Surrette, specializing in strategic HR, leadership development, coaching, team effectiveness and career transition.

Tel: 709-722-6996 Email: hpeters@kbrs.ca An insightful leadership coach, solutions-driven consultant and energetic and engaging facilitator with over 20 years experience in leadership, entrepreneurial and strategic HR roles in the insurance, IT, healthcare and financial industries, Heather has helped hundreds of leaders and professionals engage teams and maximize performance in Canada and beyond. Heather works with Knightsbridge Robertson Surrette as a Senior Consultant and Coach and leads their HR, Leadership & Career Solutions Practice in Newfoundland & Labrador. Heather is passionate about learning and has completed her Master of Employment Relations (MER) from Memorial University, a Bachelor of Commerce (B. Comm.) from the University of Ottawa, is an Associate Certified Coach (ACC) with the International Coach Federation, and is a Certified HR Professional with IPMA (IPMA-CP).

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BUSINESS NEWS OCTOBER/NOVEMBER: 2016

ACCELERATE YOUR BUSINESS

Title Presenting Partner

A Transformational One-Day Workshop with Donald Cooper, MBA

Wednesday, October 19, 2016 Clovelly Golf Course, 100 Golf Course Road

8:00 am – 8:30 am – Registration and Continental Breakfast 8:30 am – 4:30 pm – Workshop Member rate: $129.00 Non-member rate: $199.00

Who should attend this extraordinary workshop?

DONALD COOPER Donald Cooper, MBA is an international business speaker and coach. Donald is respected by business owners and managers throughout the world as a thought leader and passionate visionary in the areas of marketing and business innovation. As an owner of Cooper Canada, the former world leading sporting goods manufacturer, and the founder and Chief Visionary Officer of Alive and Well, an award winning retailer, Donald delivers the ‘straight goods’ on how to sell more, manage smarter, grow your bottom line, and……have a life!

To register, visit our website: stjohnsbot.ca/events For more information, contact: Lorraine Ennis T: 709 726-2961 ext. 6 lennis@bot.nf.ca

VOLUME 31: #5

• This program is specifically designed for owners, leaders and managers of small and medium sized businesses, in any industry.

• Anyone just starting out in business, or planning to start a business.

• Accountants, Financial Advisors and Bank Managers whose clients rely on them for business advice.

• Anyone who teaches business, or who coaches entrepreneurs.

In just one day Donald will deliver the “straight goods” on how to…

• Create compelling value and experiences that will ‘grab’ your target customers, clearly differentiate you from your competitors….and grow your bottom line.

• Proactively market & promote on a tight budget.

• Become a world class manager of your business, your team, your future and your bottom line.

• Create a clear Vision for your business...and a plan to get there.

• Make small improvements in key areas that will make a dramatic difference to your profitability.

• Attract, lead and retain a top-performing team...and how to deal effectively with non-performance.

• Have a balanced and more extraordinary life!

Sponsored by:

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upcoming events

We encourage all members to register online. Visit www.stjohns.ca/events to register for any of the events listed.

LUNCH N’ LEARN: GO Productivity CEO Lori Schmidt

Hear Lori Schmidt, CEO of GO Productivity, talk about the not-for-profit’s efforts to improve the productivity, innovation and competitiveness performance of Canadian organizations.

Date: Monday, October 3 Time: 12:00 pm – 2:00 pm Location: Board of Trade Office, 34 Harvey Rd., 3rd Floor Cost: Included as a benefit of your membership

LUNCHEON: “Leadership Qualities for Continued Success in your Business”

Join Former Chief of the Defence Staff for Canadian Forces, General Rick Hillier as he talks about the qualities that help us succeed in business.

Date: Tuesday, October 4 Time: 12:30 pm – networking; 1 pm - Luncheon Location: Delta St. John’s Hotel Cost: : $60+HST – member; $120+HST – non member

St. John’s Board of Trade 101

Make the most out of your membership. Learn about our Affinity programs, networking opportunities, our advocacy work, sponsorships, volunteer opportunities and so much more.

Date: Friday, October 7 Time: 9:00 am – 10:00 am Location: Board of Trade Office, 34 Harvey Rd., 3rd Floor Cost: Included as a benefit of your membership

LUNCHEON: “Changing Cycles: Riding the Rough” Charlie Oliver: unplugged, unfiltered, unclipped and unhinged!

This isn’t business as usual and this isn’t a business luncheon as usual. Charlie Oliver is a certified professional life coach, student of integral theory, mediator and meditator, poet with two selfpublished works, trained in Reki, therapeutic touch…. a lover of cycling, roller blading and other such self-propelled activities engaging nature. Oh, he is also a serial entrepreneur for over 35 years and believes there is more fun and upside when riding the rough!

Date: Tuesday, October 13 Time: 12:30 pm – networking; 1 pm - Luncheon Location: Delta St. John’s Hotel Cost: : $45+HST – member; $90+HST – non member

WORKSHOP: Donald Cooper’s “Accelerate Your Business” A Transformational One-Day Workshop

• Do you want to create compelling value and experiences that will grab your target customers, clearly differentiate you from your competitors and grow your bottom line?

• Do you want to proactively market and promote your business on a tight budget?

• Do you want to make improvements in key areas that will make a dramatic difference to your profitability?

• Do you want to attract, lead and retain a top-performing team……and learn how to deal effectively with non-performance?

If you answered YES to any of the above questions, this workshop is for you! As an owner of Cooper Canada, the former world leading sporting goods manufacturer and award winning retailer, Donald delivers the ‘straight goods’ on how to sell more, manage smarter, grow your bottom line and….have a life!

Date: Wednesday, October 19 Time: 8:00 am – Registration, 8:30 am – 5:00 pm – Workshop (meals and nutrition breaks are included) Location: Clovelly Golf Club, 100 Golf Course Road Cost: : $129+HST – member; $199+HST – non member

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BUSINESS NEWS OCTOBER/NOVEMBER: 2016

BUSINESS MIXER: Say and Eat Cheese

Stella’s Circle invites you to join us at our Cabot Street location, the former Tooton Building, for comradery, conversation and catering by the amazing Hungry Heart Café. And maybe a photo or two!

Date: Thursday, October 20 Time: 4:30 pm – 6:30 pm Location: 114 Cabot Street Cost: Included as a benefit of your membership

WORKSHOP: CETA-The strength of economic information observation as applied to the context of the CETA Agreement

Using practical examples, career diplomat and Trade Commissioner Michel Tetu shows how effective information observation can be used as an invaluable tool for sorting through the overwhelming volume of information available on available online, and provides the skills required to zero in on the information that can easily be applied to any other relevant context or business sector!

Date: Monday, October 24 Time: 9:30 am – 11:00 am Location: Board of Trade Office, 34 Harvey Road, 3rd Floor Cost: Included as a benefit of your membership

Learn. Create. Innovate.

It’s people who innovate!

To survive and thrive in today’s business environment, you have to innovate. An organization’s ability to innovate ultimately depends on having people with the right skills, attitudes and behaviours. In addition to job-specific skills, individuals need to have ‘innovation skills’, including risk-taking, collaboration, creativity and critical-thinking.

During this ½ day session you will gain insight on how to develop and leverage innovation talent within your organization and how to foster a workplace culture of innovation and continuous improvement. You will walk away with tangible quick tips that can be implemented in any organization, regardless of size, industry or lifecycle stage.

Date: Wednesday, October 26 Time: 8:30 am – 12:00 pm Location: Holiday Inn Express & Suites St. John’s Airport, 5 Navigator Avenue Cost: $59+HST – member; $118+HST – non member

VOLUME 31: #5

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upcoming events

We encourage all members to register online. Visit our website to register for any of the events listed.

St. John’s Board of Trade 101

Make the most out of your membership. Learn about our Affinity programs, networking opportunities, our advocacy work, sponsorships, volunteer opportunities and so much more.

Date: Friday, November 4 Time: 9:00 am – 10:00 am Location: Board of Trade Office, 34 Harvey Rd., 3rd Floor Cost: Included as a benefit of your membership

BUSINESS MIXER: Keep Calm and Carry On Safely

Ever wonder what it is like to be suspended by a harness or to move around in a confined space? Now is your chance to try! Join us for a fun, uplifting networking mixer hosted by the Newfoundland and Labrador Construction Safety Association.

Date: Tuesday, November 8 Time: 4:30 pm – 6:30 pm Location: 80 Glencoe Drive, Donovan’s Industrial Park (Enter through training entrance at rear of building) Cost: Included as a benefit of your membership

LUNCHEON: Dr. Gary Kachanoski - Launch forth into the deep: Meeting Memorial University’s special obligation to our Province

Memorial University engages, equips and enables individuals and organizations to respond to the economic, social and cultural realities and aspiration of Newfoundland and Labrador and beyond.

Join Dr. Gary Kachanoski, President and Vice-Chancellor, to learn how Memorial is meeting its special obligation.

Date: Wednesday, November 16 Time: 12:30 pm – networking; 1 pm - Luncheon Location: Glendenning Golf Course, 120 Gabriel Road Cost: $45+HST – member; $90+HST – non member

MEET THE BUYERS REVERSE TRADE SHOW: The public sector purchases a wide range of goods and services each year

Find out how your products and services could meet the needs of the Government of Newfoundland and Labrador, provincial municipalities, academic institutions, school boards and health facilities, other governments in Atlantic Canada and the Government of Canada. Learn about the public sector procurement process, what is purchased and how to access bidding opportunities. This event is also open to individuals or industry associations who would like to learn more about public sector procurement.

Date: Wednesday, November 30 Time: 8:30 am - 9:00 am - Registration

9:15 am - 10:15 am - Business Session

10:30 am - 1:00 pm - Reverse Trade Show* *A second Business Session will be offered during the Reverse Trade Show Location: Holiday Inn St. John’s, 180 Portugal Cove Road Cost: Included as a benefit of your membership

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Business Excellence Awards

The excitement is building as we get closer to celebrating the achievements and successes of our members. Celebrating achievement is as important as the achievement itself. Nominate a business today!

Date: Wednesday, December 7 Time: Networking - 11:30 am; Awards Ceremony - 12:30 pm Location: Delta St. John’s Hotel Cost: $95+HST Members Only BUSINESS NEWS OCTOBER/NOVEMBER: 2016

Private investment in Conception Bay South, Newfoundland & Labrador has grown over the last decade as the population has grown to a level that can support a strong and diversified commercial, industrial and retail sector. Conception Bay South’s favorable climate, rural feel, and central location neighboring the city of St. John’s, as well as the offshore servicing and mining projects, have made it a prime location on the Avalon Peninsula for families.

jlake@conceptionbaysouth.ca • 709–834–6500 ext. 702 • For more information please visit enterprisecbs.ca

MULTI USE DOCK WELCOMES Oil Tankers Construction Barges Offshore Supply Vessels Large Fishing Vessels

TRANS SHIPPING

Located near St. John’s Major Industrial Park

LARGE SHOREFRONT LAYDOWN AREA Ideal for offshore fabrication projects.

Jim House Business Manager

709–749–0722 jimhouse@portoflongpond.ca portoflongpond.ca

Business

ANNUA PUBLICA L TIO Exclusiv N: e to BOT Membe rs

DIRECTORY

2017

Member Advertising Rates Enhance your exposure and supplement your directory listing Ad size

Logo

1/8 page 1/4 page 1/3 page 1/2 page Full page Inside front cover Inside back cover Outside back cover Front cover

Dimensions wxh With listing, column width 3.5” x 2.25” H. 7.25” x 2.25 V. 3.5” x 5” 7.25”x 3.5” 7.25” x 5” 8.5” x 11” full bleed 8.5” x 11” full bleed

Early Bird Regular Rate Rate $415 $460

8.5” x 11” full bleed 8.5” x 11” full bleed

OVER 1,500 COPIES DISTRIBUTED

The St. John’s Board of Trade Business Directory is the place people go to find the products and services they need.

$490 $790

$590 $940

$840 $940 $1765 $2365

$1050 $1170 $2040 $3190

Our 2017 Business Directory will reach the people you want to see your ads. The directory stays on people’s desk for a full year. How’s that for shelf life!

$3465 $4065

$4240 $4790

Our membership, 900 strong, is comprised of some of this city’s most respected and successful businesses.

ADS MUST BE • Camera ready • At the specified dimensions • Minimum 300 dpi, full process colour (CMYK) • Provided no later then October 28, 2016 Ad position (other then logo with listing) cannot be guaranteed. All prices are subject to applicable tax.

To book your advertising space please contact:

Margie Davis

Wanda Palmer

A­­ccount Executive A­­ccount Executive mdavis@bot.nf.ca wpalmer@bot.nf.ca 709-726-2961, ext.2 709-726-2961, ext.9 10

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BUSINESS NEWS OCTOBER/NOVEMBER: 2016

DID YOU KNOW? You can make changes to your profile on our online Member Directory in just a few easy steps!

Visit www.stjohnsbot.ca 1. C lick on the Membership heading at the top of the page 2. Then click on Member Login 3. Enter your login info 4. Update your 2017 Business Directory profile This information will also be used in the printed edition of our 2017 Business Directory.

As a member of the St. John’s Board of Trade you have the opportunity to market your business to consumers visiting www.stjohnsbot.ca. Anywhere you have access to the internet you will be able to edit your information by logging into the website.

By updating your profile online, you can: • Ensure your contact info is current and up-to-date • Tell us what your business is about.

• Include your social media channels • Plus so much more

If you have any questions, please contact Jackie at jcumby@bot.nf.ca.

VOLUME 31: #5

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working for you Provinces Financial Situation Your Board has been hard at work reviewing member feedback and connecting with the business community regarding the province’s financial situation. Our job as a member-based organization is to reflect our member’s concerns.

Its simple math.

The province brings in $6 billion in revenue and spends $8 billion, which leaves us with a $2 billion deficit. It’s clear. We have a spending problem, not a revenue problem.

The Board held an open members meeting at the Hampton Inn and Suites in September and member feedback was consistent. The business community is willing to pay their fair share and now it is time for government to get its financial house in order.

Like a credit card, the more debt we take on, the more interest we pay and the less there is at the end of the day for schools, hospitals, roads, bridges - infrastructure that helps business to succeed.

It is time to ring the alarm bell throughout our Province.

Newfoundland and Labrador must fix the debt problem before it gets any worse. This starts by putting an end to spending more than we can afford.

2016-2017 Provincial Budget $6 Billion Revenue $8 Billion Expenditure __________________________ = -$2 Billion Deficit We can't continue to borrow. We spend more money paying interest on our debt then we do on our education.

Debt servicing is the second largest expenditure in our province's budget

Dorthy Keating, Senior Vice-Chair, St. John’s Board of Trade, doing a interview with NTV First Edition.

outpacing education, social services, transportation and works.

Please share your feedback on the provinces financial situation with us mail@bot.nf.ca.

Current Provincial Net Debt (approximate)

$11,148,000,000

OUT OF HOME DIGITAL ADVERTISING

Outdoor Network

Indoor Network

• Locations include Avalon Mall in St. John's, TC Square Mall in Carbonear, Random Square Mall in Clarenville, Valley Mall in Corner Brook, Stephenville Mall, Gander Airport and Stephenville Airport.

•

25 View Points & Over 6 Million annual foot traffic

•

3 Locations:

Topsail Rd. Stavanger Dr., & Kenmount Rd.

• Over 63,000 vehicles pass these billboards everyday.

Efficient. Effective. Exciting.

Contact Ron Murphy: 740-4624 | ronmurphy@movingmedia.ca

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BUSINESS NEWS OCTOBER/NOVEMBER: 2016

Advertising & Analytics

Over the last decade the Internet has replaced Newspapers, Netflix has eliminated commercials, and music streams have muted the radio. It’s inevitable, digital media is replacing traditional media. But which form of media is the best way to advertise your business?

Traditional forms of media are commonly utilized due to familiarity, whereas online is often perceived as complex and abstract. However, online advertising is often more effective, cost efficient and measurable.

Engage Advertising is about showing your product in the right place at the right time. It is about attracting and engaging your target market. Traditional advertising can help build brand awareness, but it lacks the ability to accurately measure engagement.

Online advertising has the ability to measure clicks, visits and impressions.

It measures how many viewed, selected and successfully engaged with your advertisement.

Save Traditional advertising is one of the most common and costly forms of promoting your business. However, it does not have the effect it once had. Newspapers are closing down, and television and radio stations are having to realign to adjust for current advertising trends.

With the rise of the Internet and social media, companies both large and small

VOLUME 31: #5

have the ability to advertise for a much more reasonable rate, and will often see a higher return on their investment. By using online advertising you can gain insight and feedback on your ad reach, and engage with your target market.

Measure When it comes to advertising, it shouldn’t be a guessing game. The advantage of online advertising is that it is measurable.

A radio station may know their average number of listeners, but they can’t measure how many people are listening.

A television ad may run twenty times, but you don’t know if anybody actually saw it.

An online advertisement can accurately measure how many people viewed your ad, when, where, and how often.

A session is a group of interactions a user takes within a given time frame.

The figures below provide a summary of the NL Classifieds desktop and mobile

JACKIE CLAYTON Sales Associate

analytics. Our analytics measure session location, pages per session and average session duration. In addition, we track the number of users and page views. These statistics help us grow and develop as a business. They also provide information to our clients to help them reach their target marketing on NL Classifieds advertising.

Online advertising provides businesses with the opportunity to expand their reach, discover new targets, increase revenue, and gain insightful feedback.

When you use online advertising there are no estimates or averages, it is not a guessing game, it is real analytics.

Jackie Clayton, Sales Tel: 709-237-7300 Cel: 709-682-0008 Email: jackie@nlclassifieds.com

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point of view Muskrat Falls - Myths vs Realities

By Ken Marshall Former Chair, Nalcor

Opinions expressed in articles are not necessarily those as held by the St. John’s Board of Trade.

Emera is supplying the $1.5 billion to build the Maritime Link in exchange for a limited time access to 20% of Muskrat Falls energy (no, they do not get it free... another myth). This provides routes for Nalcor to reach New England markets for the balance of the excess power, providing Newfoundland and Labrador with a stronger future.

Nalcor will be able to export. Nalcor will be able to import. Reliability and profitability will be significantly enhanced.

And, Newfoundland and Labrador will be 98% clean and green energy. We will be a national leader in energy production and usage.

Being directly involved in the Muskrat Falls hydro-generation project since inception, and as a very interested bystander for the last six months, has caused me to step back and assess the noise surrounding this important undertaking. What are the realities? What are the myths? All cannot be answered in a short column, but one thing is clear: the power generated by Muskrat Falls is essential.

It has been suggested that the project is based on false and faulty assumptions, and that it is a “boondoggle”. That is a complete myth. Nalcor professionals, federal and provincial government officials, leading industry and financial experts all were involved in the extensive evaluation and weighed in on the project’s merits. It is easy to change assumptions when looking backwards, but this project has had an unprecedented level of analysis and professional input. Ironically, Hibernia was once referred to as a boondoggle. It is now considered by Exxon Mobil to be the jewel in its crown. It is not productive or beneficial to position Muskrat Falls as a “boondoggle”, and in the next breath expect the federal government to expand on the loan guarantee.

Reality. We need the energy production.

Holyrood is 45 years old, nearing end of useful life, and to modernize would cost $1 billion at minimum, and a thermal replacement as much as $1.5 billion. That still leaves our electricity production at current levels, rate-payer impacted, with

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no export (or import) capability, and the kicker is we would still have to burn fossil fuels forever, and be at risk of oil pricing and market variabilities. Overall, a far more expensive and risky undertaking in the long run.

It is easy to criticize Muskrat Falls, but no credible, detailed, economic, efficient, practical, environmental, implementable solutions have been proposed. Being a pundit is simple. Being a knowledgeable supporter takes more work.

Another myth is that the cost to supply New England from Muskrat is too high and non-competitive. All economics for the Muskrat Falls project were done on the basis of domestic provincial consumption.

Any revenue from export sales, effectively produced from excess water otherwise spilled, can offset local rates or be used for other government initiatives. Not only can excess power sales help mitigate rates, the built-in rate of return of 8.4% may also be adjusted downward and still yield substantial provincial benefit while assisting ratepayers.

Muskrat Falls will supply power to the province and enable us, for the first time in history, to export power directly and to not be strangle-held by Hydro Quebec.

Yes, the capital cost of Muskrat Falls generation has increased beyond budget.

That is reality. Not the first mega-project so impacted, not the last, but the microscope is intense. We must continue to find solutions to manage any cost increases, enable the development and provide a path to future prosperity.

As for Hydro Quebec, our Churchill Falls partner, let’s talk reality. This is the same Hydro Quebec that has made $20 billion to Nalcor’s $1 billion from Churchill Falls.

Should Nalcor and the province appeal the two recent Quebec court decisions? You bet we should. Our government cannot stand by and let the unconscionable contract (under Quebec law) continue for the next 25 years. In the second case we cannot give Hydro Quebec access to all excess energy, and further operational control that the renewal contract does not provide. These court decisions must be challenged.

Is recent public speculation of Hydro Quebec negotiations a myth or reality?

With the public image of Muskrat Falls cast as a “boondoggle”, we place Nalcor in a perceived and self-declared weak position against a formidable player which has reaped unjust and substantial benefits from our resources. It is ill-advised to even consider discussions with Hydro Quebec. Muskrat Falls is our resource, and the Upper Churchill benefits will revert to Newfoundland and Labrador in one generation, not to be horse-traded away.

Members of the business community, this is your future at stake. Your children’s future. And their children’s future. That’s the critical reality.

BUSINESS NEWS OCTOBER/NOVEMBER: 2016

Ambassadors Jennifer Baker, CPA, CMA, Advisor with Sun Life Financial has been educating Newfoundlanders with leading life and health solutions to protect their mortgage.

how would your family cope? What would happen to your finances? You may assume that you’re adequately covered by the government or through your employer.

So, what can you do to protect yourself?

This can be an overwhelming topic to deal with, so let me help guide you through those conversations and build that "solid foundation”. Your home. Your family. Your life. Protect it.

Tel: 709-576-6243 extn. 2273 Email: jennifer.baker@sunlife.com Web: www.sunlife.ca/jennifer.baker B:5.25”

When building a house, you always start with a solid foundation.

T:5” It makes sense to do the same when S:4.75” building a financial plan.

JENNIFER BAKER

Let us take care of your network so you can focus on what’s important.

Buying a home It can take time before you find that perfect house - a place you can call home.

But when you find it, it'll be worth the wait. It's also a time full of choices - paint colours, window coverings, furniture and appliances.

When building a house, you always start with a solid foundation. It makes sense to do the same when building a financial plan. We can’t always predict or prevent difficulties in our lives, but we can still plan for some of the unknowns. When building a financial plan, it’s important to first take care of the “non-controllable events.”

If you became seriously ill or die unexpectedly, what would happen and

VOLUME 31: #5

Rogers Wi-Fi as a Service.

Imagine what your IT team could accomplish by spending less time managing network operations and more time innovating. With Wi-Fi as a Service from Rogers, we make it easy for you to monitor your networks and check performance anywhere, anytime, across multiple sites. Wi-Fi, security and other features become a service that is fully managed, and you receive predictable monthly billing. Best of all, it helps free up valuable time that your teams currently spend managing the day-to-day, so that they can spend more time moving your business forward.

Your success is our business

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Small Business Specialist

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© 2016 Rogers Communications.

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8/25/16 1:20 PM

T:6.625”

Both term life insurance and critical illness insurance gives you and your loved ones the right protection when you need it most. You can be confident knowing that you're covered. It's a feeling you can carry with you - just like the keys to your new home.

S:6.375”

Did you know you also have choices when it comes to protecting the people in your home if you become seriously ill or pass away unexpectedly? Mortgage protection is an important part of owning a home and Jennifer can help you find the right solution for you and your family.

the resilience initiative Innovate or Dissipate When people hear the word innovation they often associate it with product and technology. That association leads people to assume that it is something that their organization does not do. The truth is, however, that any organization can innovate, regardless of size or sector, and that the most successful innovators do not rely on product innovation alone. The St. John’s Board of Trade aims to help demystify the concept of innovation and to help each and every one of our members to embrace it. To be resilient, you must innovate. We want you to have staying power.

Successful innovation results from the interplay between a number of factors: the right skills and behaviours, methods and processes, and strategy and culture.

Innovation isn’t a department; it’s a mindset that should permeate an entire organization.

We believe that it’s people who innovate, so we are going to start there.

The month of October is dedicated to the people side of innovation – the skills, attributes and behaviours that promote innovative thought. Throughout the month we will be posting content on our Resilience Portal and hosting events

and encourage divergent thinking.

For the most part, no single method supersedes the others; it’s a matter of what works for your organization. At the core, however, is the problem definition process. Meaningful innovation solves a problem and creates value. Oftentimes, however, that problem hasn’t been articulated, or, is a compilation of a series of problems. Throughout the month of November, our Resilience Portal content and related events will focus on the process side of innovation – particularly on the development of an innovation strategy and the deployment of tools to help you define problems and,

Innovation isn’t a department; it’s a mindset that should permeate an entire organization.

to share helpful tips on how to enhance innovation skills with your organization.

Join us on October 26th for our Learn.

Create. Innovate. session and hear local leaders and innovators discuss how they develop and leverage innovation skills within their organizations.

LESLEY GALGAY Resilience Specialist St. John’s Board of Trade tel: (709) 726-2961 email: lgalgay@bot.nf.ca

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Our next step is to get you started on an innovation strategy, primarily to align your innovation efforts with your business strategy. Without an innovation strategy, innovation efforts become a hodgepodge of ‘best-practises’, not necessarily creating value and therefore, difficult to implement.

There are a number of ‘best-practise’ brainstorming tools and mapping processes available to enhance ideation

subsequently, opportunities for innovation within your organization.

In March 2017 we will be hosting a Resilient Leadership Development session where we will explore leadership tactics that facilitate the implementation and management of innovation, amongst other topics. To ensure that these fundamental innovation tactics stay on track and flourish, effective leadership skills are required. Stay tuned for more information on this exciting and worthwhile event.

We encourage you to visit our Resilience Portal (www.botresilienceportal.com) for articles, tools and inspiration to guide you along your innovation and productivity journey.

BUSINESS NEWS OCTOBER/NOVEMBER: 2016

St. John’s Board of Trade members save 30% on domestic and international shipments with UPS®

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VOLUME 31: #5

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From Bacalao to LED High Bay Lighting Allen’s Fisheries Limited teamed up with takeCHARGE to make energy efficiency upgrades that will save them over $17,000 each year on their electricity costs.

A century ago fish processing was extremely energy efficient. Flakes used to dry salted cod did not use electricity! Allen’s Fisheries Limited, founded in the year 1900 in Benoit’s Cove, initially focused on salted and dry fish processing. Four generations later, the company has grown into a harvesting, processing and international marketing operation. Through all of the changes, energy efficiency has remained an important priority.

Allen’s Fisheries teamed up with takeCHARGE, a joint initiative between Newfoundland Power and Newfoundland and Labrador Hydro, to upgrade to the latest in lighting and improve the efficiency of their refrigeration equipment.

Lighting is one of the easiest and most costeffective upgrades a business can make.

Allen’s made sure to look at lighting when considering how to make the company more energy efficient. The company was able to replace 24 metal halide fixtures with LED in high bay areas (areas with a ceiling height of 12ft or more). The LED high bay fixtures now being used in the cold storage and loading areas use about half as much energy compared to the old metal halides.

The new lights will produce less heat so the refrigeration system in the cold storage room won’t have to work as hard to keep the room cold. With the money they will save on electricity costs and the takeCHARGE rebate, this project will pay for itself in less than two years!

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Like most energy efficiency upgrades, the benefits go beyond electricity savings. LED is the most energy efficient type of lighting available and lasts much longer. They also maintain their light levels better over time compared to other options. In addition, LEDs work well at lower temperatures and outperform other types of lighting in areas like cold storage. They are a great choice for fish plants or businesses with cooler areas. In fact, Allen’s new fixtures should last for about 100,000 hours, saving them money on the cost of replacement fixtures.

As Sean Allen, Projects Manager at Allen’s Fisheries Limited, reports, “The people at Allen’s, from the people out fishing to the employees, are committed to environmental sustainability. Our latest upgrades have allowed us to continue to make the company more energy efficient. These projects make great business sense too, so it’s a win-win situation.”

Fish processing facilities use a lot of electricity for refrigeration. On average, process cooling makes up over 50% of a fish plant’s electricity use. Allen’s installed motor valve controls that are delivering significant savings – over $14,000 in electricity costs a year. The new motor valve controls have enabled workers to turn compressors in the refrigeration unit on and off as needed. Previously, these compressors could take hours to start back up if they were shut off. Without these controls the

compressors were often left running when they weren’t needed. This investment is delivering control, convenience and most importantly, savings. With the takeCHARGE rebate, the project will pay for itself in just four months. “takeCHARGE was able to provide over $17,000 in rebates to help make these projects a reality,” says Sean Allen. “The takeCHARGE team was great to work with and we will call them when we start to plan our next project.”

DID YOU KNOW? • Allen’s recent upgrades will save enough electricity to power eight electrically heated homes for an entire year!

• From Benoit’s Cove to Boston: Allen’s Fisheries Limited ships live-fresh and quick frozen products to markets in the United States, Asia, Europe and the rest of Canada.

• It’s never been easier to save. New lighting rebates for businesses, including up to $90 for each LED high bay fixture you install, make it easier than ever to save energy and money.

Interested in reducing your electricity costs? takeCHARGE has rebates and advice to help every size and type of business save energy. You can get up to $50,000 back with the Business Efficiency Program when you invest in energy efficient upgrades. Call an energy expert to get your complimentary assessment and great saving advice. Call 1-800-663-2802 or visit TakeChargeNL.ca.

BUSINESS NEWS OCTOBER/NOVEMBER: 2016

Presenting Sponsor

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NOMINATE YOUR BUSINESS TODAY!

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VOLUME 31: #5

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how to get the best out of your B&B stay As the new innkeeper of the Rose Manor Inn in Harbour Grace, I have had the pleasure of welcoming over 700 people through our doors this past summer.

Being new to this industry, but an old hand in the corporate and business world, I noticed some very important nuances and necessities within the hospitality industry that should be discussed from a business point of view.

BREAKFAST – Most if not all bed and breakfasts come with a complimentary breakfast. Higher end B & B’s have several choices and are able go out of their way and accommodate their guests. With that said, most B & B’s have one chef and one server, to make sure the food is fresh, hot, and delivered on time. If you have a specific request or dietary concern, then be sure to give the proprietor at least 24 hours’ notice.

arrives. Some B & B’s, like Rose Manor Inn, also serve tea from 2 p.m. - 4 p.m., then start preparing for dinner at 4 p.m. Arriving in advance of the check-in times can leave little time for a proper welcome. If your travel plans have you arriving outside the check-in times, just let the proprietor know in advance. Innkeepers are happy to accommodate and welcome late arrivals, as long as they are aware of your ETA.

ITINERARIES – This is an important part of your stay at a B & B. because everyone is there for a reason. If you would like to know what to do in that area, then please do not hesitate to ask the staff. It is the proprietor’s pleasure to tell you what their area has to offer its guests. Most B & B’s have special relationships with local businesses or attractions and can work with them to provide a memorable experience.

RATES - Many B & B’s and Inns have different rates dependent on particular room features. Higher priced rooms generally have perks such as preferred seating, room service or extra toiletries. Different rates can also be based on the size of bed and/or room view, or other amenities such as Jacuzzi tubs, fridges and showers. It is important that you determine what amentities you are looking for before you confirm the type of room you are booking. If you have further questions about the room, contact the owner and talk to them about what you are looking for and which room would best accommodate your request.

CHECKING IN AND OUT – It is important to respect the check-in times. If a group of guests are checking out at 11 a.m. and another group is arriving for check-in at 3 p.m., then that gives the family run B & B four hours to clean, prep, restock, launder, answer calls and emails, run errands and pick up supplies before the next group

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HOUSEKEEPING - Housekeeping is generally done for multiple night stays. In an effort to be environmentally conscious, it is helpful if guests hang towels to dry at least until their second night. Innkeepers do wish to make your stay enjoyable, so if additional housekeeping is required, never hesitate to tell us what you need.

Ultimately the joy of being an Innkeeper is a very real deal. It is important to respect this passion, to cultivate and nurture it. Our province’s tourism industry is growing by leaps and bounds and we need as many tourism operators as we can entice. It is important to support Innkeepers and B & B’s operators to continue doing this kind of work because it is imperative for a healthy and vibrant industry. tel: (709) 596-1378 email: info@rosemanorinn.com web: www.rosemanorinn.com BUSINESS NEWS OCTOBER/NOVEMBER: 2016

SAVE THE DATE

THE POWER OF POSSIBILITY. People. Passion. Persistence.

FEB

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ST. JOHN’S CONVENTION CENTRE

OUTLOOK CONFERENCE AND TRADE SHOW HELP YOUR BUSINESS PREPARE FOR THE FUTURE CONNECT WITH OTHER BUSINESS LEADERS

KEYNOTE LUNCH

BRENDAN PADDICK

chief executive officer Columbus Capital Corp.

NETWORK WITH OVER 90 EXHIBITORS

2017 It’s anything but business as usual.

Are you ready to hear how to make 2017 and beyond unforgettable? Continue business growth. Experience an event that unites Business Leaders. Build your knowledge and your network at two distinct Business events – The Annual Outlook Conference and Trade Show. For more information. Contact Lorraine at 726-2961 ext. 6 or email lennis@bot.nf.ca

Sponsors

Member Benefits Accredited nationally with distinction, the St. John’s Board of Trade is a non-partisan, business advocacy organization that is the principal voice of business for 900 members in the St. John’s area. Our mission is to improve the local business climate and enhance members’ ability to do business through advocacy and member service.

Check out some of the privileges, benefits and discounts available to you.

Chambers of Commerce Group RRSP Program Chamber of Commerce Group Insurance Plan

Through Board of Trade membership, you can access the Chambers of Commerce Group Insurance Plan. Designed with small business in mind, this program offers insurance benefits at premiere rates normally secured by larger corporations. Small businesses can obtain extended health benefits, regular dental, life insurance, and accidental death and dismemberment coverage, all at highly competitive rates.

St. John’s Board of Trade membership provides access to the Chambers of Commerce Group RRSP program. There are no administrative or annual fees, no minimum number of employees required and no company minimum annual investment required. Employer contribution limits start as low as $50 a month. This nationally pooled program is tailor-made for small business, providing access to Group RRSPs that are normally reserved for larger corporations.

First Data Esso Business & Fleet Card Program

Purolator

Members of the St. John’s Board of Trade receive a $0.035 per litre fuel discount off the retail posted pump price purchased in Canada at ESSO-branded service stations.

Helping you meet the challenges of day to day business. Offering a static, tiered discounting program starting at 25% off courier services that provides flexibility for the diverse needs of your membership while supporting acquisition and retention initiatives.

The St. John’s Board of Trade has partnered with First Data Canada, a leader in the payments industry, to help your business sell more and save more. All members are provided exclusive low rates on merchant services, low credit and debit card processing costs, e-commerce tools, mobile payment apps, and a user-friendly online reporting tool to support and grow your business.

Neutral Skies is a new VSAT Internet Provider providing users in Canada with some of the fastest internet speeds available over satellite.

In Business Since 1955

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50 Pippy Place St. John’s, NL A1B 4H7 Tel: 709-579-5021 Fax: 709-579-8014 info@electroniccentre.com www.electroniccentre.ca

ELECTRONIC CENTRE LIMITED with NEUTRAL SKIES delivered to EASTBOUND PARK a satellite based high speed internet solution. Services supplied supported point-ofsale for 12,000 ticket holders plus the ability to live stream the event via YOU TUBE. THE CENTRE/NEUTRAL SKIES can deliver your needs as well when all others are unable.

BUSINESS NEWS OCTOBER/NOVEMBER: 2016

UPS Johnson Preferred

Canadian Chamber of Commerce members and their employees can take advantage of Johnson Inc.’s preferred service home and auto MEDOC® Travel Insurance Plans.

First Call

For just pennies per employee per day, members can have access to full scale Human Resource services and expertise, including legal consultation.

Take advantage of some of the most competitive rates available on shipping services with the UPS Members Benefit Program Small Package Services: • 30% off shipments within Canada • 30% off shipments to the US • 30% off shipments to worldwide destinations • 25% off imports into Canada Freight Services: savings start at 75% off on heavyweight • 20% off brokerage entry preparation fees • 10% off printing, packaging, mailbox rentals

Promote your business to our members

Where there’s a Wills, there’s a way.

As a member of the St. John’s Board of Trade there are many ways to promote and showcase your business. These opportunities can help develop your personal and professional growth.

Network with fellow Board of Trade members, share your expertise at a lunch n’ learn, advertise in our monthly publication, Business News magazine, or become a Board of Trade sponsor.

Christopher Hickman, Chairman and CEO of the Marco Group, is pleased to announce the appointment of John Wills, Business Development Partner.

Here are some ways to promote your business: • Become a presenting partner at a luncheon • Submit a guest editorial in Business News magazine • Become a Board of Trade volunteer • Consider showcasing your business on the cover of Business News magazine or including an advertisement or insert • Take part in our business mixers, or host one yourself • And so much more!

Whether your budget is big or small, we have an opportunity for you to promote your business. To learn more about these exciting opportunities contact at 726-2961 or email mail@bot.nf.ca.

VOLUME 31: #5

John has spent the last 25 years working in many areas of the construction discipline across Canada including: construction, design, engineering, real estate, procurement and maintenance.

He spent the last 17 years working with Sobeys Inc. leading the design and engineering of all projects across Canada. A trained Architectural Technologist, John has completed training in Project Management from Technical University of NS as well Bidding and Contract Law from Dalhousie University. For the last three years, John has acted as Chair of the Great Big Dig, one of the IWK’s most successful fundraising initiatives.

John’s background and ability to create successful business partnerships and get things done, make him the ideal candidate for the Marco Group as they continue to grow and expand across Atlantic Canada and beyond.

Welcome aboard John!

Marco is a leader in the construction industry in Atlantic Canada with over 35 years of innovative thinking and experience. Marco’s ability to succeed in this industry is founded on the values of integrity, teamwork and commitment that have stood the test of time – like everything we build.

marcogroup.ca

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asset management that works for you

An important practice that is often overlooked when running a Commercial Kitchen or Laundry is asset management.

Chefs are focused on preparing high quality food, managers are focused on filling tables, and laundry staff are ensuring hotel rooms are stocked with clean linens and towels by check-in time.

The things that are often overlooked are surprisingly the actual equipment used to produce the delicious food and clean sheets – that is, until they break down.

Keeping track of your commercial foodservice and laundry equipment isn’t something that many owners have time to do. Many kitchens and laundry rooms have multiple pieces of the same equipment, making it even more difficult to remember which unit seems to require frequent repairs, which units are under warranty, and how much you’ve invested in each.

Equipment that isn’t managed properly can be detrimental to any business.

From costly emergency repairs to wasted electrical and gas costs, and disruptions in workflow to disappointed customers, equipment that is not properly maintained and managed can negatively affect all aspects of the business.

So what’s the answer? Properly managing your assets, whether it is kitchen or laundry equipment, is essential to maximizing efficiencies and decreasing costs. Asset Management includes knowing what equipment you have on site, the original purchase price, how

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much you spend on repairs annually, the condition that the equipment is in, the expected lifespan, trends in repair history, what equipment is under warranty, and a preventive maintenance program tailored to your individual business. Owners have enough on their plate, so adding asset management isn’t a reasonable ask. That’s where an Asset Management Program (AMP), like the one offered by Harold Snow Service Group and Atlantic Laundry Equipment, comes in. You can leave all the tracking to someone else, and instead focus on what you do best – growing your business.

The unique AMP software was built with owners in mind. AMP provides you with online access to view everything about your equipment. From operational and parts manuals, to a complete service history for every asset, everything you’ll need to properly evaluate your business is at your fingertips. Every service call is logged in the database so you can notice repair trends and view reports on the annual and overall repair costs for each unit. This is essential information for proper budgeting, as well as determining when it is time to replace instead of repairing each unit. In addition to cost savings, the preventive maintenance program will help maximize equipment lifespan and reduce the risk of injury. AMP was created to provide decision makers access to the critical information that you require to make important, informed decisions to better your business.

AMP Member Benefits: • No sign-up fee • Online access to the AMP Database • 5-hr minimum response time for local customers (or 1 hour of free labour) • 24/7 Service by Factory-Trained Technicians • Annual locked in labour rates • 10% Discount on all parts • Customized Preventive Maintenance Program • Quarterly and Annual Reports • Yearly Management Review Meeting • Get AIR MILES® Reward Miles The bottom line? AMP will allow you to focus on what you do best – growing your business. Get AMP working for you! tel: 709-754-0330 email: service@haroldsnow.ca web: www.haroldsnow.ca

BUSINESS NEWS OCTOBER/NOVEMBER: 2016

NOT EVERYONE LIVES LIFE BY THE BOOK Sun Life’s Money for Life approach adapts to you – we can help you build a plan to get protection, guarantees and the freedom to live your way, now and through retirement.

Keith Vincent* CHS™ Financial Centre Manager ext 2266

Beverly Ellis* FLMI ACS CHS™ Associate Manager ext 2234

Glenn Sturge* B.P.E. Sales Manager ext 2367

Jennifer Baker* CPA CMA ext 2273

Krista Hynes* CHS™ ext 2283

Tiffany Delaney Advisor Assistant ext 2283

Bob Butt* ext 2248

Kayla Hobbs* B.Tech.

709-685-3351

Rick Johnson* CHS™ ext 2235

James Osmond* BA CHS™ ext 2241

John Lynch* CHS™ ext 2247

Brad Norman* BSc. MSc. ext 2271

Joan Byrne* FLMI ACS CHS™ Sales Associate Advisor ext 2244

Eileen Moss* CHS™ ext 2272

Alvin Normore Gander 709-424-4452

Chris Peach* ext 2267

Sharon Sharpe Jackie Hynes Financial Centre Financial Centre Resource Team Leader Technology Trainer ext 2254 ext 2224

Chantelle Lynch B.A. Financial Centre Administrator ext 2364

Heather Adams* Bay Roberts 709-589-3361 888-589-3361

Scott Adams* B.Comm. CFP® Bay Roberts 709-589-3361 888-589-3361

Wayne Bennett* B.Comm. CHS™ ext 2256

Reuben Buckle* CHS™ ext 2236

Jamie Clements* B.Sc. 709-753-2025

Brian Dinn* 709-727-9897

Dave Eason* CHS™ 709-834-6933

Sonya Elliott B.Comm ext 2239

Dave Hanlon ext 2271

Marie Hickey B.A. ext 2242

Lloyd Osmond* CFP® CLU® CH.F.C. Sales Assoc. Advisor ext 2228

Ralph Rose* CFP® CLU® CH.F.C. ext 2227

Tammy Highmore Advisor Assistant ext 2233

Jeff Hunter* CHS™ ext 2280

Faye Hunter Advisor Assistant ext 2281

Jami Lundrigan* BBA ext 2370

Anita R. Manning Clarenville 709-425-2954

Raymond Monnier* CLU® CH.F.C. CHS™ ext 2231

Pieter Monnier* Sales Assoc.

Advisor ext 2225

Mona Lane* Licensed Admin.

Assistant ext 2270

Sharon Paddick* Licensed Admin.

Assistant ext 2240

Hunter Financial Solutions Inc.

Barb Forristall Advisor Assistant ext 2232

Gerald O’Brien* Pamela Dawe* CFP® CLU® CH.F.C. CHS™ Sales Assoc. Advisor ext 2230 ext 2237

Ray A. Monnier Financial Services Inc.

Darren Roche* B.Sc. CHS™ ext 2226

Lori Roche* CHS™ 709-834-6933

Mike Rowsell* BBA ext 2268

Gerry O’Brien Financial Services Inc.

Scott Stockley* BBA ext 2222

Neil Trahey* BBA ext 2282

Arlene Doyle Advisor Assistant ext 2275

Conrad Vincent* ext 2216

St. John’s Financial Centre

Lou Wells* Wells Financial Services Inc. 709-364-3400

Sid Wells* CFP® CHS™ ext 2223

Matt White* BFA ext 2366

Andrew Young* B.Comm. CHS™ ext 2229

145 Kelsey Drive, Suite 100, St. John’s, NL Tel: 709-576-6243 Toll-Free: 1-866-539-4087

*Mutual funds distributed by Sun Life Financial Investment Services (Canada) Inc. Sun Life Assurance Company of Canada is a member of the Sun Life Financial group of companies. © Sun Life Assurance Company of Canada, 2016.

VOLUME 31: #5

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CELEBRATING

40 YEARS Locally Owned and Operated Since 1976

1976-2016

BABB SECURITY SYSTEMS, we deliver peace of mind.

• From the initial consultation to the expert installation, BABB SECURITY is here to handle all phases of your project.

• We offer 24 hour emergency services to best protect our clients.

• We, at Babb Security Systems, are proud and delighted to be celebrating our 40th year in business.

• Lorne Babb first opened his doors at 436 Water Street in 1976. A few years later, he was joined by his youngest brother Darrell. The business has since expanded to include our base - a 5000 square foot office and warehouse at 6 Vanguard Court .

• Babb Security is truly a familyrun business. Lorne’s wife Arlene and their son Gene along with his wife Beverly work in the business as well as Lorne's brother Darrell and his sons David and Matthew.

• One of the main reasons for our success is our employees. We now employ 20 experienced and trustworthy people. The other is our customers. Our customers are our number one priority.

• We want our clients to have access to the latest in technology and security products and access to service 24/7. Make sure the customer is happy.

•W e have seen a lot of changes over the years in this industry - especially in technology. We have evolved from a one man locksmith shop to a full service security company – access control, alarms, surveillance camera systems, door automation, hotel locking systems, security grills, ATM installations, safes and vaults – we do it all.

I am thankful for all our loyal customers across Newfoundland and Labrador– they are the lifeline of the business . The company’s stability and growth over the years is a true testament to the hard work and dedication of our staff and to the trust and confidence our valued customers place in us. Without them, we would never have been able to reach this milestone. To everyone I sincerely say thank you. It’s been quite a journey. Hey, looking forward to the next 40 years!

OUR MISSION

Granddaughter, Hailey Babb, third generation, busy at her summer job at Babb Security

To provide each and every one with the best security solutions using high quality products.

Main Office: 6 Vanguard Court, St. John's Retail Outlet: 442 Water Street, St. John's Tel: 709-753-7150 Fax: 709-753-4820 Email: info@babbsecurity.com Web: www.babbsecurity.com

be a connector By the time the conectees get to a potential employers, they are heavily vetted by not only the St. John’s Board of Trade, but also by the series of connectors.

The connectees Dave has met so far, he says he “wouldn’t hesitate at all to connect with anyone in my network.”

The Connector Program is an important part of attracting top talent to live and thrive in this province and make our labour force and private sector stronger.

For more information on the connector program, please visit http://stjohnsbot. ca/membership/connector-program/

DID YOU KNOW?

The St. John’s Board of Trade offers a unique networking experience for their members to give back to their community in a meaningful and targeted way?

The Connector Program helps connect local businesses with recent graduates or individuals from and outside Newfoundland and Labrador who want to start or continue their career in St. John’s and surrounding areas. The program is a referral process that puts job seekers, the “connectee”, in touch with contacts in their related field in the local business community, the “connectors”. The result is the connectee is able to build their own network and our members attract the employees they need. The overall goal is the program entices the connectees to stay and contribute to our private sector.

Recently, we followed-up with one of our members, Dave Lane, Development Partner of Dc Design House, to talk about his connector experience so far. When asked why he signed up to be a connector,

VOLUME 31: #5

he said it’s a manageable way to give back to the community. The program was exactly what he was told it was going to be mainly because expectations were managed very well by Brendan at the St. John’s Board of Trade for both the connectee and the connector. There is no requirement other than the 30-minute coffee and to help the connectee make about 2 or 3 connections.

In addition to the many benefits Dave believes he gets out of being a connector, he also believes he has been helpful to the connectees. For people who are not from this province, it can be difficult for them to get that first step in the door to get a job, get a career, and to help them stay, so, as Dave mentions, “the 30 minutes plus the three emails is hugely valuable”.

Overall Dave thinks the connector program is a great way for potential employers to get high quality candidates in a targeted and meaningful way. He also made a point to say that “if you are frustrated about the state of the economy, then this is a high impact way to help solve the problem.”

Accounting & Auditing Management Consulting Mergers & Acquisitions Taxation

Suite 201, 516 Topsail Rd. St. John’s, NL, A1E 2C5 T: 709.364.5600 F: 709.368.2146 W: noseworthychapman.ca

I 29

Labrador and Arctic opportunities

2016 Nunavut Trade Show and Conference

There are great opportunities in the North... let's build them together.

The St. John’s Board of Trade has an initiative in place to connect its members to opportunities in Labrador.

The initiative provides guidance and connections between businesses and the prospects and developments in the Labrador supply chain.

We are a one-stop shop where you can find the information you need to do business in Labrador.

The Board hosts events, Lunch and Learns as well as trade missions to other strategic events, to help guide you through doing business in Labrador and the Arctic.

http://labradoropportunities.ca/

Brendan Hagerty Labrador and Northern Opportunities Mentor tel: 726-2961 ext. 116 email: bhagerty@bot.nf.ca

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BUSINESS NEWS OCTOBER/NOVEMBER: 2016

Community Business Development Corporations

ENTREPRENEURS WANTED TO HELP STEER THE NEWFOUNDLAND & LABRADOR ECONOMY INTO THE FUTURE! Our CBDCs offer a variety of programs, guidance, and business counselling to existing and start-up small and medium sized businesses througout Newfoundland and Labrador.

Programs include; Business Management, Skills Training, Self Employment Benefit Program, and a variety of specialized loan programs.

DROP BY ONE OF OUR 16 LOCATIONS OR VISIT US ONLINE AT: WWW.CBDC.CA TO LEARN MORE. 1-888-303-2232 f i l x CBDCs are members of the Community Futures Network of Canada

around the board

Facebook s tYourBusines os Bo # 15 t us ug Event A

onsored #BoTMixer sp y

by Nosewor th e th Chapman at in en re Admiral's G t 25 us ug A Pippy Park

A m b as sa dor's Meeting Septemb er 1

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BUSINESS NEWS OCTOBER/NOVEMBER: 2016

y Members Onl Meeting September 9

Chair, Des Whelan, doing various media interviews regarding #BoTAdvocacy

#BoTLuncheon sponsored by Atlantic Lotto Corporation where CEO, Brent Scrimshaw delivered the company's Annual Report

VOLUME 31: #5

Board Staff Celebrate Nancy's Bir thday

The Board of d Trade partnere ie av ed M with the on ti da Foun to celebrate ge H # ealthyChan

I 33

NL tech firms shrink the globe through innovation dominated by American behemoths.

In less than a year, Joe Teo, its founder, has attracted several provincial businesses eager to sign on and buy local, as well as clients in London and South Carolina.

Celtx, Mark Kennedy’s script-writing software firm, is even more exportoriented, with half its market in the United States and almost a third in Europe.

It also offers cloud-based software to professions like film, theatre and advertising, digitizing tasks once done on paper.

CORPORATE GIFT OFFERINGS

Celtx recently moved into a new office in the Fortis building, and it has piqued the interest of investors like Mark Dobbin and Halifax-based Patrick Keefe.

ALEX BILL While oil’s woes occupy a lot of headlines at allNewfoundlandLabrador.com, we’re telling just as many stories about innovative small and medium sized companies that are elevating the province’s export game beyond natural resources.

Ambitious startups like Sentinel Alert and rising stars like SubC Imaging or Kraken Sonar demonstrate how local firms can benefit from the offshore.

But it’s creative outfits breaking the mould that are particularly interesting.

Think high-tech stuff like script-writing platforms, fraud-detection software and social media management tools.

These firms have overcome our historical export impediment, geography, and are attracting investment from the region’s business heavyweights, who are making educated bets on contenders who can compete on a global scale.

Three companies, at three different stages of development, illustrate how entrepreneurs can compete on a bigger stage.

HeyOrca, which operates a cloud-based platform for clients to develop and manage social media campaigns and accounts, is a new entrant in a competitive industry often

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Verafin is a household name to businesswatchers in Newfoundland and Labrador, and hardly a small business anymore, but it’s made its bones with the same big ideas and technological innovation that allow it to market globally.

Signature Series 15pc & 30pc

Also prepping to move to a new office, the fraud and money-laundering watchdog works with over 1,300 financial institutions, mostly in the U.S. It garnered a $60 million equity investment from Boston-based Spectrum Equity in 2014, one of the largest equity investments into a Newfoundland firm in our history.

Such businesses are no longer distant cousins on a far-flung island shouting to have their voice heard, but active players in a global marketplace able to compete with the best of Palo Alto, London, or New York. allNewfoundlandLabrador.com is another local startup in expansion-mode.

Since opening a newsroom on Duckworth Street in March, the publication has become an essential read for business owners and decision-markers in Newfoundland and Labrador.

Alex Bill is a lawyer and staff reporter at allNewfoundlandLabrador.com.

He specializes in court reporting and works with managing editor Dan Arsenault and staff reporter Samantha Long. They can be reached at news@ allnewfoundlandlabrador.com

Row House & NL Sayings Bars

Custom options available!

2pc box 4pc box 6pc box CONTACT US AT 709.579.0099 OR E- MAIL INFO@NEWFOUNDLANDCHOCOLATECOMPANY.COM

WWW.NEWFOUNDLANDCHOCOLATECOMPANY.COM

BUSINESS NEWS OCTOBER/NOVEMBER: 2016

workplace mental health program Improving psychological health and safety represents an opportunity for employers to increase employee well-being, reduce costs and improve performance. The Standard addresses implementing both preventative and protective measures to address psychological health and safety and is designed to protect all workplace stakeholders. These measures include education, awareness, and communication about mental health in the workplace.

With Mental Illness Awareness Week coming up on October 3rd to 9th, now might be an opportune time for employers The Canadian Mental Health Association (CMHA) has been a nation-wide leader and champion for mental health since 1918. In keeping with our mission as a provincial division of the CMHA, CMHA-NL is dedicated to supporting psychological health and safety in workplaces.

In any given year 1 in 5 Canadians will experience a mental health problem or illness. Each week approximately 500,000 Canadians don’t feel well enough to go to work due to a mental health problem.

The Canadian economy spends more than $51 Billion a year in lost productivity due to workplace mental illness with 70% of overall disability costs attributed to mental illness. These are staggering statistics that affect any company’s bottom line and are starting to gain more attention.

Employers are beginning to realize that not only is it prudent to maintain a physically safe workplace, but also a psychologically safe one. Just as Occupational Health and Safety Standards address physical hazards in the work place, there is also a need to address psychological problems in the workplace.

In 2013, the National Standard of Canada for Psychological Health and Safety in the Workplace (the Standard) was launched.

It was championed by the Mental Health Commission of Canada (MHCC) and developed by CSA Group and the Bureau de normalization du Quebec. The Standard is a voluntary set of guidelines, tools and resources focused on promoting employees’ psychological health and preventing psychological harm at work.

It defines a psychologically healthy and safe workplace as “one that promotes workers’ psychological wellbeing and actively works to prevent harm to

500,000

1 in 3

Canadians. In any given week are unable to work due to mental health problems.

workplace disability claims are related to mental illness.

worker psychological health including in negligent, reckless or intentional ways.” The focus of the Standard is on organizational practices which is similar to how occupational health and safety is focused on workplace hazards.

It is the employer’s role under occupational health and safety standards to provide a work environment that is reasonably free from known risks to workers’ physical health. These same rules apply for psychological health and safety. The Standard extends these responsibilities to explicitly include psychological health and safety.

The Standard consists of 13 psychosocial factors that include: • Psychological support • Organizational culture • Clear leadership and expectations • Civility and Respect • Psychological competencies and requirements • Growth and development • Recognition and reward • Involvement and influence • Workload management • Engagement • Balance • Psychological protection • Protection of physical safety

“There is no health without mental health” VOLUME 31: #5

70%

of disability costs are attributed to mental illness.

to promote psychological health and safety within their workplaces.

CMHA-NL’s Workplace Mental Health Coordinator is certified in CMHA’s Psychological Health and Safety Advisor training, a certified Mental Health First Aid trainer, and certified in the CMHA’s national award winning Mental Health Works program. Our Workplace Mental Health Coordinator will come to your organization to consult and present on a workplace mental health topic to address your company’s needs.

For more information please contact: John Dinn, Workplace Mental Health Coordinator 709-753-8550 ext. 102 or JDinn@cmhanl.ca.

References: • www.mentalhealthcommissionofcanada.ca/ English/national-standard • www.guardingmindsatwork.ca/info • www.cmhanl.ca

I 35

Member News Members Receive Memorial Alumni Awards

Two members, Mark Dobbin of Killick Capital and Karl Smith of Fortis were recipients of Memorial University’s 35th annual Alumni Tribute Awards. Each year the awards recognize Memorial graduates for their outstanding career achievements as well as their contributions to their community and alma mater. Mark Dobbin, a dedicated philanthropist and successful business person, received the Alumnus of the Year Award. Karl Smith, VP and CFO of Fortis Inc., received the J. D. Eaton Alumni Award which recognizes outstanding volunteer contributions to Memorial University.

Mark Dobbin

Karl Smith

Focus FS Releases New Software Product

Focus FS, a leading provider of industrial worksite systems, has released their latest software product, Shift Rescue. Shift Rescue is an all-in-one under oxygen mine rescue incident application used to digitally capture incident data including team captain information, briefing officer reports, map viewing and mark-ups, photo sharing, activity alerting, and post-incident reporting. The software will significantly enhance and improve how information is collected and shared during an under oxygen Mine Rescue event. The system collects and distributes critical rescue information during both team training and live rescue events.

Focus FS is a St. John’s based company is they are about safer, smarter worksites. They bring digital technology into the industrial sector to gain efficiencies and lessen risk to help projects run smoothly.

Definitions Opens State of the Art Wellness Facility

Definitions Health and Wellness is a St. John’s based wellness company opens a facility that provides clients with a comprehensive approach to improving and maintaining their health. Recently, they opened a comprehensive state of the art wellness facility. It is the only facility in Newfoundland that offer fitness, therapy and physician services all under one roof.

The clinic includes specialists in fields of therapy such as acupuncture, massage and physio. In addition to their extensive experience in kinesiology, dietetic service and fitness, they also provide preventative health assessments conducted by a physician as well as disability case management.

This is the first facility of its kind in Newfoundland.

The expanded service offering allows the team at Definitions to work simultaneously on their rehabilitation patients which creates a holistic approach to care and gives them the opportunity to provide the most effective treatment plan for recovering from injuries and illness.

Definitions’ recent merger with the Medisys Health Group, Canada’s leader in occupational and executive health, also allows Definitions to expand their programming nationally, continuing the success they have seen locally. The new Definitions wellness and therapy clinic on Hebron Way is open and ready to welcome new and existing clients.

Vigilant Management Only NL Company Named to Top 50 Canadian Start-ups List

Congratulations to Vigilant Management for being the only company from this province named to ProfitGuide.com Top 50 Start-Ups in Canada. The locally based company has 12 employees and ranked 44th. They are reported to have 133% twoyear revenue growth and profits of $1-2 million in 2015.

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I

BUSINESS NEWS OCTOBER/NOVEMBER: 2016

Member News Genesis Centre appoints new president and CEO

Michelle Simms has been named the new president and chief executive officer of the Genesis Centre, Memorial’s business incubator for technology-based ventures.

Ms. Simms first joined the organization in 2002 and was promoted to vice president in 2015. The Genesis Centre has assisted more than 150 technology companies in its 19-year history. Collectively, these companies have raised more than $90 million and are currently employing more than 650 people in this province.

Michelle Simms

Atlantic Lotto Makes Record Profits in 2015-16 The Atlantic Lottery Corporation's annual report shows record profits for last year.

Profits were up 14.5 per cent. About two thirds of the increased revenue came from increased ticket sales. The net profit, which will be distributed to the four Atlantic Provinces, was $431.6 million, up from $376.9 million in 2014-15. ALC also noted that for every dollar it earns in revenue, about 36 cents goes back to the governments of the four Atlantic provinces, and 34 cents is returned in prizes. The remaining goes to operating expenses and taxes.

VOLUME 31: #5

Wh!nk Founder, Kim Paddon, Creates New Jewellery Line Inspired by the success of her other jewelry line, Dory Blue Labradorite collection, Kim Paddon of Wh!nk has created another collection of jewellery created from exotic gemstones from around the world, called Sparkes Design. Each high quality piece from Sparkes Design is distinct, original and designed by hand. The pieces can be purchased online at Wh!nk in St. John’s as well as boutique stores in Halifax and Ontario. For more information, check out her website at www.sparkesdesign.com.Â

Petroforma Designing New Lab

Petroforma Laboratories was incorporated in 2008 as a commercial laboratory to serve the needs of the rapidly expanding oil and gas industry. Since that time they have grown to service government as well as the food processing, forestry and fishing industries.

They are hoping to move to their new 10,000 square-foot facility in Paradise in early 2017. Petroforma is the largest commercial laboratory, and the first of its kind, in Newfoundland and Labrador.

I 37

New Members allNewfoundlandLabrador.com Dan Arsenault, Managing Director Samantha Long, Reporter 233 Duckworth Street, Suite 209 St. John’s, NL P: 709-722-1127 dan@allnewfoundlandlabrador.com samantha@allnewfoundlandlabrador.com

BlueSky Business Consulting Larry Pittman, President/Consultant P.O. Box 39123 Topsail Road St. John’s, NL A1E 5Y7 P: 709-697-2416 Larry.pittman@ blueskybusinessconsulting.com

ASCS IT Consulting & Management Dwight French, President/Owner P.O. Box 1328, Stn “A” St. John’s, NL A1B 4A5 P: 709-745-9242 defrench@ascs.ca

Grand & Toy Ltd. Dean Fardy, DSM, Commercial Sales 1126 Topsail Road Mt. Pearl, NL A1N 5E8 P: 709-747-2940 deanfardy@grandandtoy.com

Higher Talent Neil Coombs, Senior Consultant Scott Giannou, President /Owner 39 Pippy Place , Suite 2A St. John’s, NL A1B 3X2 P: 709-739-1953 neilcoombs@highertalent.ca

Hanlon Realty Wayne Hanlon, Broker/Owner 95 Bonaventure Avenue, Suite 100 St. John’s, NL A1B 2X5 P: 709-738-6200 waynehanlon@nl.rogers.com

Breen’s Enterprises Limited John Duff, Owner Diane Duff, Office Manager 326 Logy Bay Road St. John’s, NL A1A 0H9 P:709-726-2202 breensdeli@yahoo.com

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Brett Thornhill ADHD Coaching Limited Brett Thornhill, Owner /Coach 193 LeMarchant Road St. John’s, NL A1E 6B2 P: 709-730-2266 brett@EmbraceYourADHD.ca

Jack Axes Inc. Adrian Beaton, Owner / Operator 152 Water Street, 2nd floor St. John’s, NL A1C 1A9 P: 709-749-4457 Info@jackaxesinc.com

Dream Parties Newfoundland Jennifer Lacey, Owner- Fairy God Mother 166 Water Street St. John’s, NL A1C 1A9 709-691-3117 dreamprincessnl@gmail.com

Merit Contractors Association Paul Dube, Executive Director 466 Newfoundland Drive. Suite 213 St. John’s, NL A1A 4G7 P:709-576-3748 F:709-576-3749 paul@merit-nl.ca

Falck Safety Services Canada Amanda Martin, Marketing & Sales Coordinator Ed Fridge, VP Business Development 35 Beclin Road, Suite 101 Mount Pearl, NL A1N 5GA P: 709-579-7878 F: 709-351-0479 Amanda.martin@falcksafety.com

Portobello’s Restaurant

Barry Bennett, owner/operator Gerry Haynes, owner/ 115 Duckworth St. St. John’s, NL A1C 1E0 P: (709) 579-7050 b.bennett@nf.sympatico.ca

Royal LePage Vision-Gennie Rose Gennie Rose, Real Estate Agent 36 Munde Drive Mount Pear, NL A0A 4J0 P: (709) 727-1725 gennierose@royallepage.ca

Trusted Consult Inc.

Michele Farrell, Owner 6 McCurdy Place Mount Pearl, NL A1N 5A7 P: (709) 368-4257 mmfarrell@bellaliant.net

REFER A MEMBER receive an incentive

HSE Technical Systems Inc. Jeff Daniels, President 339 Tolt Road St. Phillips, NL A1M 1P3 P: 709-743-1888 jeffdaniels@nf.aibn.com

709 747.3850

brenda@image4.ca

1170 TOPSAIL ROAD Mount Pearl, NL A1N 5E8

Sequence Bio

Chris Gardner, President/COO 30 Harvey Road St. John’s, NL A1C 2G1 (709) 690-6955 chris@sequencebio.co

www.image4.ca BUSINESS NEWS OCTOBER/NOVEMBER: 2016

Member Profiles

It’s About Design!

Glenn Barnes Architecture Inc. is a St. John’s based architectural design and project management firm.

Regardless of the complexity of your project, you can be assured of innovative, reliable, sustainable design solutions and effective management of the project delivery process. We bring creativity and fresh thinking to every project, without disregard for solutions that are tried, tested and true.

Our design expertise, technical comprehension and innate ingenuity allow us to combine industry best practices with environmentally responsible designs and more cost-effective approaches. The result? Forward thinking and visually compelling spaces that are fully functional and technically sound.

Office: 66 Kenmount Rd. Suite 306 P.O. Box 13271, St. John’s, NL A1B 4A5 Tel: 709-727-0675 Email: glennbarnes.architecture@ bellaliant.net

Rogers Enterprise is an innovator and leader in delivering superior business communications services and information technology (IT) solutions that support the business outcomes our customers seek. We specialize in areas, including: data centre and cloud, business collaboration, the Internet of Things, and networks for business. We serve all business and organization sizes, plus a wide range of vertical industries. Rogers Enterprise vision is to integrate IT products and services and bring these to market in the form of “as-aservice” solutions that are rich in function, but also simple, reliable and predictable.

Rogers Enterprise recognizes that market transitions are continual and that the business landscape changes constantly, so we provide advanced Leapfrog technologies that help organizations lead industry disruptions and change for the better the playing fields in markets where they compete.

Bernice Case Donna Emberley Tel: (709) 757-6326 Tel: (709) 757-3778 Cell: (709) 351-2092 Cel: (709) 351-4502 Twitter: @RogersBuzzs

VOLUME 31: #5

Did you know that more than 63,000 Newfoundlanders and Labradorians are living with diabetes?

The Canadian Diabetes Association (CDA) leads the fight against diabetes by helping those affected by diabetes live healthy lives, preventing the onset and consequences of diabetes, and funding research to discover a cure.

In NL we: • provide a D-Camps program for children and youth living with type 1 diabetes; • advocate for those affected by diabetes to governments, schools and workplaces; • offer free educational programs and support services; • and much more!

For information and volunteer opportunities: Tel: 709-754-0953 Email: wendy.gillingham@diabetes.ca Web: www.diabetes.ca Facebook: CanadianDiabetesAssociationNewfoundlandLabrador/

St. Bonaventure’s College is a place where students from Kindergarten to Grade 12 learn to care for and respect each other and the world around them. Where educating the whole child – heart, mind, body and spirit – is central to everything we do as a Jesuit, Catholic school. Where academic excellence is achieved far beyond classroom walls. Where graduates enter the world with the competence, conscience, compassion and commitment to be Men and Women for Others. For admissions information please contact Ms. Carol Noseworthy at Email: cnoseworthy@stbons.ca Tel: 709-726-0024 ext.201 Tel: 709-726-0024 Web: www.stbons.ca Twitter: @StBonaventures

The Canadian Mental Health Association, Newfoundland and Labrador Division (CMHA-NL), is a voluntary, non-profit, charitable organization established in 1964 to promote a better understanding of mental health and mental illness throughout our province. As a division of the national CMHA, our mission is to facilitate access to the resources people require to maintain and improve mental health and community integration, build resilience, and support recovery from mental illness. This mission is accomplished through building capacity, influencing policy, providing services, and developing resources. CMHA-NL division’s provincial office is in St. John’s, and we also have two regional offices located in Grand Falls-Windsor (Central) and Stephenville (Western). We are governed by a volunteer board of directors from all over the province.

Office: 603 Topsail Rd, St. John’s NL A1E 2E1 Tel: 709-753-8550 ext:102 Fax: 709-753-8537 Email: JDinn@cmhanl.ca Web: www.cmhanl.ca

Serving approximately 13,000 injured workers and 19,000 employers, WorkplaceNL is an employer-funded, no-fault system that promotes safe and healthy workplaces, provides return-to-work programs and offers fair compensation to injured workers and their dependents.

Our vision is of safe and healthy workplaces within a viable and sustainable system which reduces the impact of workplace injuries by providing the highest level of service to workers and employers. By creating awareness and helping to prevent workplace injury and illnesses, our goal is that all Newfoundlanders and Labradorians go home safely at the end of their workday.

The Workplace Health, Safety and Compensation Commission is now using the short name, WorkplaceNL. Tel: 709-778-1000 Toll Free: 1.800.563-9000 Email: general.inquiries@workplacenl.ca Web: www.workplacenl.ca Facebook: workplacenl.ca

I 39

the economy Newfoundland & Labrador

FLASH SHEET

Percent Change

Current Month

Same Month Last Year

NL

Canada

Thousands

528.4

528.1

0.1%

1.1%

Thousands

232

236.3

-1.8%

0.4%

Percent

12.8

11.9

0.9

0.1

All-Items (July, 2016)

134.2

129.8

3.4%

1.5%

Food (July, 2016)

148.7

143.0

4.0%

1.3%

Energy (July, 2016)

159.1

163.2

-2.5%

-4.4%

All-Items excluding Food and Energy (July, 2016)

126.3

121.2

4.2%

2.1%

Tonnes

1,395,333 p

1,241,385

12.4%

3.1%

$ Thousands

849,812 p

821,169

3.5%

3.6%

Number

4,021

3,571

12.6%

6.6%

Housing Starts, All Areas (2nd Quarter, 2016)

Number

390 p

419

-6.9%

2.0%

Median House Price - Bungalows, St. John’s (2nd Quarter, 2016)1

Dollars

311,971

315,195

-1.0%

--

Barrels

4,391,311 p

4,146,212

5.9%

--

POPULATION: (Estimated as of April 1, 2016) LABOUR: Employed, Adjusted (July, 2016) Unemployment Rate, Adjusted (July, 2016) CONSUMER PRICE INDEX (2002 = 100):

VOLUME OF IRON ORE PRODUCTION: (June 2016) RETAIL TRADE (NAICS): Unadjusted for Seasonal variation (June, 2016) NEW MOTOR VEHICLE SALES: (June, 2016) HOUSING:

OIL PRODUCTION: (June, 2016)

As of October 2015, major enhancements have been made to Royal LePage’s House Price Survey program. One major change is the Survey is now reporting median prices wheras previously average prices were reported. For more information contact the Newfoundland and Labrador Statistics Agency.

Source: Economics and Statistics Branch (Newfoundland and Labrador Statistics Agency), Department of Finance 1

BDO HELPS YOUR BUSINESS NAVIGATE THE ECONOMY As one of the leading accounting, tax and advisory firms in Canada, we offer a breadth of expertise, innovative thinking, and valuable insight to every client who walks through our doors. Whatever your business is facing, we can help you take advantage of your opportunities and achieve success.

People who know, know BDO.SM Assurance | Accounting | Tax | Advisory 200 – 53 Bond St, St John’s NL 709 579 2161 www.bdo.ca

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BUSINESS NEWS OCTOBER/NOVEMBER: 2016

RDC client Seamatica Aerospace Limited photo by David Howells

Do you have an innovative product idea and need help taking it to the next level?

RDC provides funding solutions to help businesses like yours reduce the risk of research and development projects to realize the commercial potential of innovative products, processes and services.

Contact us to learn more about eligible funding activities including: • applied R&D • R&D technical support • prototyping • performance testing • field trials • small-scale demonstration projects

www.rdc.org

You can get there from here We help clients lead in the markets where they compete today and where they want to be in the future. No matter how complex your business challenges, we have the skills and experience to help you take decisive action and achieve sustainable results.

For more information on how we can help you, contact Brian Groves, Partner, Marketplace Leader, 709-758-5225.

www.deloitte.ca

Š Deloitte LLP and affiliated entities.