Student Handbook 2011/12

Student Handbook

We wanout to help y succeed

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If you would find it easier to read this guide in larger type or a different format, please ask at Reception or Student Services.

Dates for Your Diary 2011/12 Autumn

Monday 5 September Monday 24 October Saturday 5 November Friday 16 December

Spring

Tuesday 3 January Thursday 12 January

Thursday 19 January Thursday 26 January

Wednesday 1 February

Monday 13 February Saturday 25 February

Thursday 1 March

Friday 30 March

Summer DISCLAIMER Whilst every effort has been made to ensure that this handbook is correct at the time of going to press, due to circumstances beyond the College’s reasonable control, changes may occur to the services and facilities offered.

Monday 16 April Monday 4 June Tuesday 12 June Saturday 30 June Friday 20 July

Term starts Study review week College Open Day Term ends

Term starts A Levels, Science and Creative Arts Open Evening Hair and Beauty Open Evening Hospitality, Catering and Business Open Evening Tourism, Sport and Public Services Open Evening Study review week Technology, Engineering and Construction Open Day Caring Professions Open Evening Term ends

Term starts Study review week Higher Education Open Evening Apprenticeship Open Day Term ends

Š City College Plymouth 2011

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Welcome from the Principal We would like to offer you a very warm welcome to City College Plymouth. Whether you are a new student or returning for the next part of your course or next level, this easy-to-read handbook is packed with information to help guide you through your first days at the College. Please keep it with you throughout the year as a useful source of reference for contact numbers, key dates and support services.

City College Plymouth offers a friendly and supportive learning environment so that you can make the most of your time here, succeed and achieve your goals. We are totally committed to: • celebrating the diversity of our community, and welcoming everyone • treating everyone fairly • ensuring that you feel respected and valued, and that you are not discriminated against or harrassed • providing a safe, healthy and smokefree environment • a high quality curriculum with interesting and useful courses which are well taught and lead to employment or a higher level course • a vibrant College environment with a wide-ranging programme of activities open to all students and staff

• t he opportunity to comment on any aspect of our service • a n ongoing programme of improvement to our buildings, facilities and equipment.

Very importantly, we want you to tell us if we get things wrong (and also when we get it right) so we can improve what we do.

There are lots of ways for you to feedback - see page 12 to see how you can have your say.

Please take the time to read the College and Student Charters (see page 21 and 22). This sets out briefly what you can expect from the College - our service standards - and what the College expects from you.

The College wants you to succeed. While you are here you will have plenty of work to do, but help is always there if you need it, so please ask.

Have a good year and I wish you every success with your course.

Yours sincerely

Viv Gillespie Principle

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CONTENTS A Welcoming and Safe Environment

Equality and Diversity

4

Every student matters

4

Respecting diversity

4

Anti-bullying and harassment

4

Being safe at the College

5

Mediation

5

College chaplaincy and faith support

9

Sports Therapy Clinic

9

College Gym

9

Student Centres

9

Recycling

9

Coming to College

Student Services

6

International students

7

Enjoy College

Finance and money matters

7

College life

10

Getting to College

7

Student Liaison team

10

Students’ Union

11

Get involved

12

College News

12

Student intranet

13

Football Development Centre

13

Facilities

Childcare

8

Parking

8

Bicycle storage

8

Refectory

8

Cité Brasserie and Delicatessen

8

Crow’s Nest Café

9

Wholefood Delights

9

College Shop

9

Pure Hair and Day Spa

9

Creative Solutions salons

9

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Course Information

Enrolment

14

Induction

14

Identity cards

14

Tutorial system

15

Attendance

15

Lifestyle

20

Your commitment

15

College Charter

21

15

Student Charter

22

Making sure that you are on the right course

Talkback - comments and complaints

Your Responsibilities as a Student

Helping You to Study

Learning support

16

Learning resource service

18

Computers and your IT account

18

Moodle

18

23

24

Health, safety and welfare

24

Emergency information

25

First aid

25

General information

26

Your health and safety responsibilities 26

Policies

27

Data protection

27

Equality and diversity

27

Computing and digital equipment

27

Anti-bullying

27

Discipline and conduct

27

Misconduct

27

Useful Contacts

29

Your Next Steps

Careers education and guidance service 19

theworkspace

19

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A Welcoming and Safe Environment...

Equality and diversity This is a College of respect where we welcome and value people from all backgrounds and cultures. We recognise and celebrate diversity and actively oppose discrimination.

We encourage good relationships between different groups in the community. Everyone at College is expected to treat people with respect and dignity. We work hard to support every student to succeed.

Respecting diversity The College community is made up of a wide range of people, students and staff, who come from across Plymouth, the region, the country and in fact the world. The College celebrates this diversity of backgrounds and beliefs, and we believe that it enhances the experience we offer you as students. The student body is representative of society, and each sub group of society has its own set of beliefs and needs.

Every student matters It is important to us that we encourage you to: • be healthy • stay safe • enjoy and achieve • make a positive contribution • achieve economic well-being.

We do this in a number of ways, including: • being a safe, healthy and smokefree environment • providing services that students can go to for help • offering advice and support with health issues • having a zero-tolerance policy on bullying • supporting you to make plans for your future • celebrating your success.

The College wants each of these groups to have a voice, and actively seeks their opinions (see page 12 - Student Voice section).

The Student Liaison team’s calendar of events provides activities throughout the academic year with themes to promote and support this (see page 10).

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Anti-bullying and harassment The College is clear with all members of the College community about its position on harassment, victimisation and bullying; these are totally unacceptable. Threatening and violent behaviour are major disciplinary offences. Other students may not share your ideas of what is funny or acceptable. Thoughtless comments, unkind personal remarks and name-calling can all be offensive.

You are expected to: • treat everyone politely and fairly • make other students and staff feel welcome in the College • think about what you say before saying it • not say rude, offensive, or untrue things to people or about them • not display material which might offend other people • report any offensive graffiti to reception staff so that it can be removed • resolve differences and disagreements agreeably - talk it out.

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... where everyone is treated fairly The College has a student anti-bullying policy and procedure.

• We will not tolerate any form of bullying.

• All staff and students are responsible for making sure the College is free of bullying.

• Any person alleging bullying and using the procedure will be provided with help and support throughout the process, and will be protected from victimisation.

If you feel that you are being, or have been, bullied you should act straightaway. You should try and make a note of the behaviour as soon after the event as possible. If possible, try and keep the following details: • date(s), time(s) and place(s) of incident(s) • name of any witnesses • what actually happened?

• how it made you feel?

• any action taken (eg did you report it to your tutor?)

• keep anything you receive (eg bullying letters, texts or e-mails).

Please report the matter as soon as possible to the Safeguarding team (see below) who will work with you to resolve the matter either informally or formally.

Being safe at the College The College takes its responsibilities for the safety and well-being of all its students very seriously.

Safeguarding includes any issues that might affect the safety and well-being of students and is central to the Every Student Matters agenda. Safeguarding includes health and safety (including e-safety), anti-bullying, protection from abuse or exploitation, avoiding potentially harmful activities and associated welfare issues.

feel bullied REMEMBER - if you help from or victimised seek a member of staff.

If you feel that you are at risk from harm, or feel that another student is at risk, please speak to your personal tutor, a member of Students Services or the Safeguarding team.

g team: r Safeguardin afeguarding Coordinato S le a •• Phil Sm 305296 g Officer Tel: 01752 Safeguardin r e w e H e n • Caroli 305798 Officer Tel: 01752 afeguarding S n le il K • Laura 251866 Officer Tel: 01752 afeguarding S g n li il B e • Kristi-Ann 05331 23 5 inistrator 7 1 0 l: Te uarding Adm g fe a S rn u • Karen Cob 05756.

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Mediation

The College provides a mediation service which is confidential and impartial, and offers support to all students and staff.

Mediators can: • help prevent harassment and bullying • help with meetings to try and resolve issues • approach individual parties on your behalf.

You can contact us by e-mail (mediators@cityplym.ac.uk) or by telephone: • Karen Coburn 01752 305756 • Julia Murphy 01752 305340 • Roxy Prosser 01752 306014 • Kerry Wilton 01752 305862.

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Coming to College Student Services

The Student Services team supports all College students and can help students get support from any of the other student support teams in the College, and where appropriate, other external support agencies.

Kings Road Help Desk Location: on the main corridor by the College shop Open: Monday to Friday, 8.30am to 3.30pm all year round Goschen Help Desk Location: on the first floor of C block, next to the library Open: Monday to Thursday, 8.30am to 2.30pm term time only Part-time students who do not attend during the day are welcome to contact Student Services to arrange a meeting outside of these hours.

Alternatively, drop-in for informal advice with a careers advisor at Kings Road on Thursdays between 11.00am and 12.00 noon, and at Goschen on Tuesdays between 11.00am and 12.00 noon.

No appointment necessary.

You can ask for help with: • planning your next step (courses, training, employment) • finance for study • learning support • mediation • counselling • nurseries, including a kids’ club (after school and holidays) • transport to College.

For further information Call: 01752 305803/305062 E-mail: studentservices@cityplym.ac.uk Visit: Student Services Help Desk, Goschen and Kings Road

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International Students If you are an international student please contact the International Office for advice on issues such as accommodation, visa renewal, healthcare and the ability to work whilst on a student visa.

For more information Call: 01752 305857 E-mail: international@cityplym.ac.uk Finance and money matters The Student Funding team can provide advice and guidance on the financial support available to students, and help you with an application.

This includes: • sources of financial support for young people and adults: - 16 to 19 Bursaries - Care to Learn (C2L) - childcare for young parents - Residential Support Scheme (RSS) - Discretionary Learner Support (dLS) • tuition fee remission • emergency hardship • sources of alternative funds - education trusts and charities • higher education loans, grants and allowances • transport options and financial support.

For any of the financial support schemes you will need to provide evidence of your household income for the previous financial year (2010/11). For tuition fee remission, any benefit letters need to be dated within six weeks of your course starting.

Other financial support may be available depending on individual circumstances. The team offers bookable appointments and runs regular drop-in sessions at both Goschen and Kings Road.

For further information Call: 01752 305110/305381 E-mail: studentfunding@cityplym.ac.uk Visit: Student Funding office, Goschen and Kings Road Getting to College There is limited student parking available at both the Kings Road and Goschen centres for cars and motorbikes. However, the College does offer: • bike and clothing lockers for hire • FREE College shuttle bus between Plymouth city centre, Kings Road and Goschen Citybus number 36 and parallel service number 26. Drivers are instructed to allow free travel for students without an ID card for the first week of the autumn term • subsidised bus passes for students who regularly travel between Devon or Cornwall and the College • bus and train operator discounts.

However, you may be able to receive support for transport from your local authority. For further information please contact: • Devon County Council on 0845 155 1019 or • Cornwall County Council on 0300 1234 222.

For more information please refer to the College’s ‘Travel Policy and Bus Timetable for 2011/12’. Please note this policy is subject to an annual review.

For further information Call: 01752 305803 E-mail: studentservices@cityplym.ac.uk Visit: Student Services Help Desk, Goschen and Kings Road

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Facilities Childcare Curious Kittens Day Nurseries If you are a parent, our outstanding* nurseries will enable you to study knowing that your children (six months to school entry age) are being looked after in a stimulating and caring environment.

Nurseries are located at both Kings Road and Goschen.

For more information E-mail:curiouskittensnursery @cityplym.ac.uk Tel: 01752 305345/305060

Most students will be eligible for help with childcare costs - please contact the Student Funding team on 01752 305381 for more information.

Parking There is limited parking for you at Kings Road and Goschen.

There is some ‘on street’ parking at all centres, but some areas are for residents only.

Disabled parking is located by the main entrances at both Kings Road and Goschen.

Application forms are available from the nurseries.

Kids’ Club An after-school club is run at both Kings Road and Goschen from 3.00pm to 5.45pm during term time. The club provides escorted pick-ups from local schools (check with the nursery to find out which schools are included), and school holiday childcare services from 8.15am to 5.45pm during College holidays.

*Both our nurseries were graded outstanding in Ofsted inspections in 2007. For full reports visit the Ofsted website at www.ofsted.gov.uk.

Refectory The College’s catering service ‘Aramark’ believes in providing its customers with good quality food and service. The College was awarded Fairtrade status in January 2009. Breakfast, lunch, snacks and refreshments are served throughout the day at both the Kings Road and Goschen refectories. Drinks and snacks are also available from vending machines at both sites.

For more information Call: 01752 305840

Bicycle storage The College works hard to support sustainability and improve the environment, and therefore provides a number of bike lockers to encourage you to cycle. These lockers are available on a first come, first served basis at Kings Road, Goschen and the Estover Technology Centre. There is also a free bike compound located at Kings Road - cyclists will need a bike lock to secure their bike within the compound.

Cité Brasserie and Delicatessen The brasserie and delicatessen at Kings Road are open daily between 10.30am and 1.30pm.

A range of light lunches, freshly prepared salads and cold meats, and a variety of cakes and pastries are made and served by catering and hospitality students.

For more information Call: 01752 305740

For more information Call: 01752 305777

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Crow’s Nest Café The Crow’s Nest Café uses local produce which is cooked and served by our students. The café is situated at Kings Road and is open daily between 9.30am and 1.30pm. A variety of light lunches, main meals and desserts are available, including snack items, all at affordable prices.

Wholefood Delights Wholefood Delights sells a range of whole foods including organic products such as nuts, seeds, dried fruits, rice and healthy snacks. It is run by Skills Development students and is located outside the Sports Hall at Kings Road.

College Shop There are shops at Kings Road and Goschen which sell magazines, newspapers, greeting cards, a range of stationery, confectionery, crisps and drinks. The Shop at Goschen incorporates a Costa Coffee outlet and has a comfy seating area. There is a separate Costa Coffee outlet at the entrance of Kings Road and in the Kings Road refectory.

Pure Hair and Day Spa Pure Hair and Day Spa offers: • specialist hair treatments • spa day packages • Darphin facials • Jessica natural nail treatments.

For more information Call: 01752 856900 Web: www.cityplym.ac.uk/ pure

Creative Solutions salons Our beauty therapy students run the professionally equipped Creative Solutions Beauty Salon at Kings Road. They offer a full range of body treatments, facials, waxing and nail enhancements at reduced rates.

Sports Therapy Clinic Injured? Why not visit the Sports Therapy Clinic located at Kings Road? The clinic is run as part of our sports therapy and conditioning courses. It offers help to those with a sporting injury and those who would like a sports massage.

For more information Call: 01752 305737

Our hairdressing students run the Creative Solutions Hair Salon at Kings Road. They provide free consultations and advice on hair care and product ranges. The professionally equipped salon offers cutting, styling, perms and colouring at reduced rates.

For more information Call: 01752 305335 College chaplaincy and faith support Open to all members of the College - students and staff - of any faith, little or none.

We aim to provide support, links to places of worship, and information about faith and spiritual events, and can help you set up a faith group.

Quiet rooms are provided at the Kings Road (KW039B) and Goschen centres (GC230). Keys are available from the Student Services help desks.

For more information Call: 01752 305302

College Gym A new gym is opening in September 2011, with a range of cardio-vascular equipment including treadmills, rowing machines, cross-trainers, running machines and free weights. The gym is open to all students with an activity plus pass - only £30 for a whole year!

Student Centres We have common rooms at both Kings Road and Goschen with comfortable seating, table tennis, pool, plasma TVs, Wifi, PlayStations, and much more!

Recycling The College is committed to reducing the amount of waste we produce. We have a number of recycling facilities across all sites - including glass and clothing. The Student Centres at Kings Road and Goschen have recycling bins to collect paper, cans and plastic bottles.

You are encouraged to ‘do your bit’ and recycle the waste that you generate.

When you have finished with this, please recycle it.

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Enjoy College College life

City College Plymouth believes that it is important that there is more to College life than attending your course. We have staff dedicated to creating a vibrant student community by running enrichment activities, providing dedicated student space and by encouraging all of you, as students, to get involved with what happens at your College. We have a calendar of events and activities running throughout the year to promote local and national issues, and to support you with your progression either on to employment, higher education or further courses.

There are loads of ways to get involved with College life! You might want to be your course rep, join one of our clubs or societies, contribute to the website or student magazine, stand in the Students’ Union (SU) elections, or be part of the team of students who manage the SU. Read on to find out more ...

Student Liaison team

The College has a team of enthusiastic staff who work hard to make sure you enjoy your time here, achieve your goals and create some fantastic memories! They are the Student Liaison team.

The Student Liaison team consists of eight staff all with individual expertise, but one common quality - they love working in a buzzing student environment, organising activities and creating positive student communities.

The team delivers an ‘enrichment’ programme throughout the study year. This includes a range of activities taking place in the Student Centres.

They also organise a schedule of weekly activities such as kayaking, basketball, circuit training, Zumba, T’ai Chi and netball, and run annual trips to places such as Alton Towers. The team also runs the College gym which is available to students for just £30 a year. This price includes free induction and personalised programmes to suit your training needs.

Everything the Student Liaison team does is tailored to suit your needs, to support your studies and your social life - in either case, they are here to help you achieve your personal goals.

10

to get There are loads of ways e! involved with College lif

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Becoming a student at City College Plymouth means you have access to another vital part of the College, the Students’ Union (SU) - this is your representational student body. The Student Liaison team works hand-in-hand with your SU elected officers to develop student facilities and services, and to ensure that being part of the College means being part of a vibrant and active community.

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Student Liaison Assistants offer a support network to help you if you are experiencing difficulties with your course, making friends, or having trouble balancing your social life with the demands of College. Make sure you pop into a Student Centre and say ‘hello’.

For more information Call: 01752 305848/305093 E-mail: studentliaison@cityplym.ac.uk Visit: Student Centres, Kings Road and Goschen

Students’ Union

As a student at the College you have automatic membership to our Students’ Union (SU) - an independent, student-led organisation making sure that your voice is listened to and that the College is doing everything it can to give you the best experience possible. An example of the SU’s work is the Lesbian, Gay, Bi-sexual and Transgender (LGBT) Society.

As a student you can stand for election as the SU president or an SU executive officer, and you get to vote on who represents you.

A bonus of belonging to the SU is that you can get a National Union of Students’ (NUS) Extra card. This entitles you to an array of discounts including VUE cinemas, Amazon.co.uk, Superdrug, Topshop and hundreds of others. The card is available from the SU at a cost of £11 - call in at the start of the year and get a full year’s worth of discounts.

For more information Visit: www.ccpsu.org.uk E-mail: supresident@cityplym.ac.uk

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Enjoy College Get involved - student voice

Here at the College we believe that every student should be encouraged to take ownership of their own education, and that as a student you have a valuable contribution to make to the leadership and running of the College by giving us your perspective. This in turn helps the College further raise the quality of our teaching and learning and our facilities and services - which will then help improve your experience of College and your achievements, academically and personally.

As well as joining the Students’ Union, you can get involved and have your say through: • Course Reps - each group of each course elects a Course Representative in the first half of the autumn term. The Course Rep collects your feedback - good and bad - to provide a student view of the course, the College and the services we provide. The Course Reps then feedback at course meetings, student focus groups, student council and Student Conference • student surveys and focus groups - each term there is a student survey collecting views from all students about their experience of College.

The Course Reps give a further insight to the survey results in the student focus groups • Student Council - this is open to all students, is facilitated by the College, and chaired by a student. The Council’s role is to ensure that there is representation from all the different groups that make up the student community at the College

• Student Conference - this is open to all Course Reps and any other interested students. It provides a formal forum for student feedback about any aspect of the College and a way for College staff to feedback on changes that have been made following student input • Student Governors - the Students’ Union President and Chair of Student Council sit on the College Corporation. As members of the Corporation they are involved with determining the strategic direction of the College and, in particular, putting forward the student voice • Talkback - this is for comments and complaints about the College (see page 23).

For more information Call: 01752 305093/305848 E-mail: studentliaison@cityplym.ac.uk Visit: Student Centres, Goschen and Kings Road

College News (the student magazine!)

You should have already received a copy of College News - it is a termly magazine filled with details of forthcoming events and activities, useful information based on the time of year and feedback on changes made as a result of your feedback. The content for each edition is pulled together by an editorial team that includes students. It is your magazine - tell us what you want to read about!

For more information Call: 01752 305105 E-mail: marketing@cityplym.ac.uk

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Student intranet (new for September 2011)

The student intranet has been designed as the place you will find all the information you need about the College - whether it is about help with funding support, reserving a book or the time of the next bus to town. It contains information about: • enjoying College • personal support • learning support • being safe at College • student voice.

The student intranet is the main communication channel for the College with you - it is where we make announcements about services and activities, and also where we celebrate your successes. It will also provide you with another way of giving us feedback.

For more information Call: 01752 305105 E-mail: marketing@cityplym.ac.uk

Football Development Centre The Football Development Centre offers its players the opportunity to compete in the British Colleges’ Elite League, which the College won in 2010 and 2011! Members of the development squad have access to the latest training tools such as a strength and conditioning suite and performance analysis software.

If you are under 19 years of age, you can combine expert football coaching and fitness conditioning with a full-time course at the College.

For more information Call: 01752 305887 E-mail: clegg@cityplym.ac.uk

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Enrolment By the time you read this handbook you should have already enrolled and received a student ID card with your unique student number. If you have not, please speak to your tutor.

Course Induction During induction you will get to know members of staff and other students, and receive full information about your course, as well as more information about the College. As a new student you should attend a College induction programme, where you will be welcomed by the Principal or a Deputy Principal and hear about how the College will support you during your time here. Again, if you have not had this, please speak to your tutor, or drop in to the Student Services help desks.

Identity cards The College has a system of photo identity cards for all students, staff and visitors.

This helps us provide a better service and to improve the security of both individuals and their/or the College’s property. Please ensure that you have your ID card with you at all times when in College. You will be issued with your card at the time of enrolment. You will be expected to show your card - which is proof that you are a College student - when using facilities at the College, for example, the library or the free College shuttle bus.

If you lose your ID card, please contact your faculty office as soon as possible.

Contact numbers can be found on the back cover.

For information, staff wear their ID cards on blue or green lanyards, the green identifies a first aider. Visitors and contractors wear visitor badges on a red lanyard.

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Information The Tutorial system As part of your course you will be allocated a personal tutor. Your tutor will probably be one of your lecturers and will be specially trained to give you support and guidance whilst on your course. He or she will: • help you settle into College (induction) • meet you regularly to discuss your progress • set targets with you to help you achieve your aims • advise you on enrichment activities • ensure you have the support you need to succeed in your studies.

Your personal tutor will work with you regularly to review your progress, and is your first point of contact for any queries. They are here to support you. You will be set work targets regularly which will be recorded on your Individual Learning Plan (ILP), which can be accessed electronically via the student intranet.

If you are on a full-time course you will also meet with your tutor to engage in a range of activities to support your personal development and career aspirations.

Attendance As a student you are expected to take responsibility for your own attendance and attend all sessions. Registers are taken for all classes and tutors will monitor your attendance.

If your attendance is consistently low you may be at risk of being withdrawn from your course.

Attendance at College may also be a criteria for receiving financial support (see page 7).

If you are not able to come into the College for health or personal reasons, please contact your faculty admin office as soon as possible. The contact number is on the back of your student ID card and on the back cover of this handbook.

Your commitment It is your responsibility to attend classes and assessments, to complete and submit work on time, to work with your tutors to review your progress and to take action on any specific guidance and suggestions. If you realise that you need help with an aspect of your learning, for example note taking, report writing, revision or time management, then please ask for guidance. You may also be offered additional learning support, as and when you need it.

Making sure that you are on the right course It is important that you are on the right course one that meets your career plans and suits your abilities. Your ideas may have changed since you first contacted the College or you may feel, after the first few days, that the course is not what you expected. Please talk to a member of staff - your subject tutor, your personal tutor or Student Services - whoever you feel most comfortable with at this stage. If you are on the wrong course it is important that you don’t leave it too late.

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Helping You to Study Learning support You may know when you start that you need help to follow your course and have already discussed this with us. If not, speak to either your tutor or the Additional Learning Support team. The College has a Disability Co-ordinator who can discuss your needs and help provide additional support.

Areas that can be supported include ‌ Physical disabilities If you have a physical disability and require assistive technology to help you with your course, this can be arranged. We will talk to you about your needs and include this into your learning plan.

Dyslexia Our Dyslexia Co-ordinator ensures that those who require assessment will be contacted and assessed to accommodate their needs.

Visual impairment If you have a visual impairment that requires assistive technology we will accommodate this need. We have a Braille facility at the College, as well as areas for your guide dog to stretch their legs and bins for depositing their waste.

Hearing impairment If you require assistive technology we will discuss your needs to accommodate this requirement.

We have staff who are qualified to British Sign Language level 3.

Illness Sometimes a physical health condition will require that risk assessments are in place to safeguard your health and wellbeing. If your condition is debilitating or fragile you may also require support from our team of Learning Support Assistants.

Language, literacy or numeracy skills below those required for the course Our HELP team has additional support lecturers who offer timetabled support within your learning programme to help you to achieve and bring your abilities up to the government’s preferred levels.

Mental health difficulties We offer discreet support within our Disabilities Services team. If you would like help in some of your lessons, we can arrange that too.

Behavioural difficulties We can help you to understand your triggers, so helping you to reduce flashpoints and frustrations. Discreet mentoring can also be arranged.

Dyscalculia/dysgraphia Our Learning Support Lecturers will give additional support to you if you find sequential learning has hindered you in the past.

For more information Call: 01752 305 798 e-mail: studentservices@cityplym.ac.uk

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elp h o t t n a We w ed e c c u s u yo We want to help you succeed, but you will need to tell us what help you need. The College’s Accessibility Commitment sets out the support available to students with a difficulty/disability at the College. It can be found on our website, on the College’s virtual learning environment (Moodle), the student intranet or at the Student Services Help Desk.

DisabledGo is an award-winning disability organisation providing free detailed access information about locations and venues for disabled people across the UK and Ireland.

DisabledGo Access Guides have been specially designed to answer the everyday questions of disabled people, their assistants, carers, family and friends. The aim is to use access information to empower people to enjoy their communities and make their contribution.

City College Plymouth works with DisabledGo to help disabled students access our facilities.

Through the DisabledGo website you can find information to help you make greater use of the College’s facilities.

For more information Web: www.disabledgo.info

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Learning resources service As part of your course you will be expected to work on your own and in groups outside the classroom. There are three large study areas in the College: • Kings Road Library Call: 01752 305366 • Goschen Library Call: 01752 305074 • Goschen PC Study Centre Call: 01752 305082.

The libraries each have a range of carefully selected resources to help with your learning.

These include: • access to the internet, the student intranet and the College’s virtual learning environment (Moodle) • DVDs • books, newspapers, journals and pamphlets • electronic resources (e-books, e-journals and databases).

Induction sessions are organised for most courses. If you do not get one, please ask at the library counter and one of the staff will show you around. Inductions are also available on Moodle.

Computers and your IT account Within your first week at the College you will have your library and IT induction session, where you will set-up your IT accounts for accessing College software, your e-mail and file space for your course work. You will then be shown the student intranet and Moodle.

Moodle Moodle is a virtual learning environment where you can get access to software packages, online resources and course materials. It can not replace face-to-face teaching, but is a facility to support teaching with a range of flexible online tools, as well as providing a place to upload course materials.

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Your Next Steps Careers Education and guidance service The careers education and guidance service helps you make appropriate choices now and throughout your time at the College. Our careers advisers can be contacted via the Student Services help desk. Appointments can be booked or you can use our drop-in sessions at Kings Road and Goschen. We have free resources available to help you make choices about your future: • individual guidance interviews with qualified careers advisers • careers information resources, including printed and digital publications and computer-based guidance and career choice programmes • higher education prospectus library and ‘Focus on Your Future’ guidance hub (on the student intranet) • local jobs board collated from local newspapers and online job sites • group workshops and self-help programmes for: - CV writing - interview skills - job search - applying to university - personal statement writing - gap year opportunities - volunteering • individual help with applying for employment, training and further education both at the College and elsewhere.

In addition, the careers advisers work with your personal and subject tutors throughout your course to ensure that you are fully aware of all of the options available to you on successful completion of the course. To help you plan your tutor will ask for your ‘intended destination’ in the spring term, and follow this up with your ‘actual destination’ at your last individual tutorial. theworkspace

New for September 2011 - the College is opening an employability centre to provide you with a range of activities, workshops and employer seminars designed to give you the skills that employers are looking for. The Centre will develop skills that will benefit your academic studies as well as supporting your personal and professional development.

The Centre will give you direct access to employers through industry-focussed employer seminars and work experience on current projects that will make you work-ready, and make you CV stand out from the crowd.

During the last academic year our construction students benefited from lectures given by key staff from the companies building the Plymouth Life Centre, and real-life work experience actually working on the Life Centre. At least three of the students who took up the work placements were subsequently offered permanent jobs.

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Lifestyle Starting at the College will add a new dimension to your life and create new demands on your time. We understand that trying to juggle your personal life, together with your studies, meeting deadlines, and possibly holding down a job can be stressful. Here are some tips to help you deal with these demands …

5. Eat well

1. Get plenty of sleep

Try to keep your sleep routine as regular as possible.

Make sure your diet includes plenty of fruit and veg. Drink plenty of water and avoid caffeine.

2. Take a break

6. Exercise

You should give yourself plenty of short breaks when studying; this keeps you fresher for longer, so you will learn more.

3. Time for yourself Try to leave enough time for some fun.

Enjoy the College’s facilities; get involved with the College activities or the Students’ Union, or just take some time out in the Student Centres (see pages 10 - 12).

4. Be realistic Don’t try to cram too much in or leave everything to the last minute. If you overdo it you won’t take in the facts you’re learning.

Exercise is a great stress buster; it will help you feel more relaxed. Speak to the Student Liaison team who arrange a wide-range of activities (see page 10).

7. Be positive Staying positive will put you in a good mood and help you study better. Don’t beat yourself up about things, instead be nice to yourself.

8. Chill out If you are feeling as if everything is getting on top of you, take some time out - breathe deeply, tell yourself you are doing well, and above all, stand proud and smile!

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College Charter The College Charter tells you: • what you can expect from the College • what you can do to help yourself make the most of your time at the College • what the College expects from you.

The College wants you to succeed and will do all it can to help you.

By coming to City College Plymouth you are able to study: • a wide range of academic and vocational courses • in a range of different modes, for example full or part-time, day or evening • from the age of 16 (or 14 through a partnership with your school).

We are committed to treating everyone fairly and with respect. We encourage and support applications from all sections of society and promote the benefits of living in a diverse community. We seek to support your learning and remove any unfair barriers to your study and success.

We are committed to providing support to all students with learning difficulties and/or disabilities. If you think this applies to you: • ask for a copy of our Accessibility Commitment • tell us how you think we can help you.

Each year we aim to further improve: • the quality of teaching and learning • student achievement and success • students’ attendance • students’ experience of learning • students’ enjoyment of College

• student satisfaction • staff qualifications and experience • accommodation and facilities.

The College libraries hold copies of all College reports, statistics and policies, many of which can also be found on the College website (www.cityplym.ac.uk).

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Student Charter - In Partnership with You To help you succeed, we seek to: • give you current, clear and concise information about our courses before you enrol • help you choose the course that is most suitable for you • give you information on the qualifications you can get and the opportunities to which they lead • ensure you understand the standards you need to reach to be successful • help you settle into your course and the College, and tell you what you need to know to be a successful student • explain how much work you will need to do, and when and where to attend classes and other activities • before you do your first assignment, give you accurate information about the way you will be taught and the topics to be covered • tell you when, where and how you will be assessed • by the end of the first week make sure you have a personal tutor.

During your course we aim to: • provide qualified and experienced staff • assess you fairly and regularly • provide encouragement and feedback on your progress • give advice on how you can improve • help you identify any learning support needs you may have and ensure, where practicable, we provide additional support to help you succeed • ensure your studies are not adversely affected by staff absence

• p rovide suitable accommodation and resources for you to study • offer you student support services if you need them, such as careers guidance, student funding advice and counselling • offer you recreational and leisure activities so you can enjoy College and meet other students • involve you in the College’s decision making through a variety of student feedback channels (student representatives, student surveys and focus groups, the Students’ Union etc) • keep your parents/carers informed of your progress if you are under 18 at enrolment, and seek your permission to do so if you are over 18 at enrolment.

To help you succeed, you agree to: • take an active part in pre-enrolment and induction activities, so that you can be sure the course is the right one for you • take responsibility for organising your own learning • use your time to learn to the best of your ability • attend all your classes and any other activities that form part of your agreed course. If you are unable to attend, please let the College know as soon as possible.

• ask for help if you need it • sign all your work as your own before handing it in on time

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• m ake full use of the resources available including the libraries, computer facilities, learning support services and Student Services • co-operate with all members of staff and other students • pay any fees and charges promptly or, if you have difficulties, discuss them with the Student Funding team • abide by all College rules and regulations, including anti-bullying and no smoking (see pages 27 and 28).

Students and staff are expected to: • behave in a polite, courteous and friendly manner • treat everyone fairly and with respect • take responsibility for their own options • observe all health and safety regulations and safeguarding guidelines to ensure a safe learning environment • care for the physical environment of the College • abide by the College’s anti-bullying and no smoking policies.

We want to get it right - we want you to succeed!

If you have any worries about your studies, try to go for help as soon as you can. You can talk to your personal tutor, subject lecturer, programme area manager, student representative, Reception, mediator, a member of staff from Student Services or Student Liaison, or the Students’ Union.

Telling us what you think Please tell us if things are going well, and also if you think we could make some changes. We also want you to tell us if you are not satisfied with any aspect of life at the College.

There are various ways of doing this: • talk to the people listed above • tell your student representatives • complete the student surveys • make a formal complaint using the Talkback form.

If we have failed to live up to a Charter promise, we want to know so that we can sort it out.

Talkback for formal written complaints If you wish to complain formally, please complete a Talkback form, available on the College website, student intranet, Moodle or from Reception.

You can return it to Reception or via e-mail to complaints@cityplym.ac.uk. Your complaint will be dealt with fairly, sensitively and in confidence.

We will acknowledge your complaint within five working days and send you a response within ten working days. Some complaints, especially if they are complex, may take longer. If it is going to take longer then we will let you know, keeping you informed of progress. If you are not satisfied with the College’s response, the Complaints Officer will advise you on what to do next.

You have the right to expect a good service from the College. Please give us your views on how we can improve.

Parents’ and carers’ charter - our commitment We aim to ensure that parents and carers receive full information about the course, College support and student progress for full-time students under the age of 18 at enrolment, and encourage your involvement.

In return we ask that you make appointments to see College staff, particularly if you have concerns, so that all the relevant information can be gathered beforehand. If a student is over 18 at enrolment, the College needs their permission to discuss them with you.

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Your Responsibilities as a Student This part of the handbook is an essential part of being a City College Plymouth student. It contains a summary of rules and regulations you need to be aware of. A copy of the College’s terms and conditions and its policies and procedures are available on the website, student intranet or from the Reception desks at Kings Road and Goschen.

In a large organisation with lots of people there are rules and regulations to abide by and policies, systems and procedures to follow. Here are the main ones and the rules and regulations you agreed to when you enrolled as a student at City College Plymouth.

While you are a student with us, we will treat you with respect. In return we expect that you behave sensibly and cooperatively.

We ask you to: • treat everyone politely and fairly so that anyone who comes to the College feels both safe and welcome • ensure that what you do is not disturbing others - avoid swearing, spitting, rude or disruptive behaviour • treat others with respect - bullying or intimidating anyone in the College is unacceptable • report any situation that might constitute bullying or harassment • avoid putting anyone, including yourself, at risk by something you do or don’t do - which includes sitting in corridors • use the designated smoking shelters if you choose to smoke tobacco. If you don’t know where the shelters are please ask a member of staff.

Health, safety and welfare We have adopted a Health, Safety and Welfare Policy Statement, copies of which are available from the Health and Safety Advisor - telephone 01752 305370.

The College is committed to high standards of health and safety, and to further improving our health and safety performance. You will be given further safety instructions and information related to work in these areas by your tutors and it is important for your safety and the safety of others that you listen carefully to this information and follow the instructions given.

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If you see a fire, sound the alarm!

Emergency Information If you see a fire, sound the alarm! When a fire alarm sounds (continuous loud siren) you must:

• l eave the building by following the marked evacuation exit route • make your way to the designated assembly point • NOT use lifts • NOT stop to collect personal belongings • NOT re-enter the building until instructed by a member of staff • notify the fire officer or senior member of staff of anyone located at a refuge area.

If there is a nuclear emergency, the Dockyard siren will sound the emergency signal (a rising and falling wailing note) for one minute OR there will be loud hailer broadcasts throughout the buildings OR a combination of both. Tests of the emergency signal by the Dockyard are made every Monday at 11.30am.

When you hear the emergency warning you must: • remain in your teaching area • close windows • turn off ovens, burners and any source of flame • await the distribution of potassium iodide tablets by nominated staff • NOT leave the building • NOT use the telephones • NOT OPEN THE FIRE DOORS • wait for further instructions within your teaching area.

First aid First aid boxes are provided in all faculty offices, laboratories and workshops. All injuries must be reported to the member of staff in charge and an accident form must be completed. First aiders can be identified by their green lanyard.

If you have a medical condition such as epilepsy, diabetes or a disability which might require emergency treatment, you need to let your tutor know.

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General Information Students released by their employers to come to the College are ‘at work’ within the meaning of the Health and Safety at Work Act 1974 and therefore, Section 7 of the Act applies.

Therefore, any act of vandalism which intentionally damages or destroys anything provided in the interests of health, safety or welfare is an offence under the Health and Safety at Work Act 1974 and may attract a criminal penalty as well as being in scope to the Disciplinary Procedure. For reasons of health and safety, the use of skateboards, roller blades, footballs and bicycles are not permitted inside the College buildings.

Your health and safety responsibilities • It is everyone’s responsibility to ensure their own and others health and safety is not put at risk due to their actions or omissions.

• The College is a smokefree organisation you are not permitted to smoke on College premises except in designated smoking areas.

• Drinking alcohol or taking illegal drugs on the College grounds, or returning to the College after drinking alcohol or taking illegal drugs, is against College rules and will lead to disciplinary action.

• D o not leave your bag in front of doors, near staircases or any other place where it may cause an accident.

• When in classrooms, laboratories, IT suites or workshops the consumption of food and drink is prohibited.

• Do not tamper or misuse any equipment, electric sockets or cables in any classroom, laboratory, IT suite or workshop - if you cause damage you may be charged for its repair.

• When using a computer in the IT suites you should take a rest break for every 30-40 minutes typing, internet use, etc.

• Do not lean back on to two legs of any chair or stool as this can lead to a serious neck injury should you fall over backwards.

• You must comply with the safety regulations and instructions in workshops and laboratories. Protective clothing must be worn in those areas where safety and hygiene regulations are in force and disciplinary action will be taken if you infringe the statutory provisions.

• When in any laboratory or workshop, only carry out the task(s) set by your lecturer unplanned or unauthorised work could lead to a serious accident.

• When using any fixed or portable equipment always follow the instructions of your lecturer - do not invent your own work methods as this could cause a serious accident.

• Know the location of the emergency stop buttons in a workshop or laboratory.

• Wash your hands after handling any chemicals, lubricants, oils, greases, etc (even if you have worn gloves) to prevent skin diseases like dermatitis.

• Report all accidents, breakages or defects to your lecturer or tutor immediately.

• Drive safely in the car park areas, adhering to the site speed limit of ten mph.

• Do not interfere with any equipment provided for safety reasons, ie fire extinguishers, safety signs, guards, etc.

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Policies We have a number of College policies but there are several that we would particularly like to draw to your attention, and these will be covered during your induction. Most are available on the website and student intranet, or can be requested via reception. There is also reference to them in the College Terms and Conditions.

Data protection Please note that the College will process personal information about students for various administrative, financial and academic purposes. The College manages its data processing in accordance with the Data Protection Act 1998. Further information is contained within the College’s Term and Conditions, website, student intranet or from the Legal and Risk Officer telephone 01752 305735.

You have the responsibility to ensure that the information you provide to the College about yourself is accurate and kept up-to-date. Please ensure that any changes in your circumstances (ie change of name, address, telephone number) are reported to the appropriate person, usually your course tutor.

There will be occasions when, as a student, you will be processing personal information as a part of your studies. You have a responsibility to ensure that the personal information is accurate, fair and managed with respect to the privacy of others. Wherever possible, ensure that information is anonymous. If you do need to use people’s personal information as part of your studies then ensure that you have their consent to do so. Tell them why you are using it and who may have sight of it. The College is not responsible if you are processing personal information for anything other than your educational studies.

Equality and diversity The College believes that every individual has the right to fair treatment, respect and understanding. It holds that people’s ability to achieve their potential should not be hampered by prejudice and unfair discrimination and that everyone should have the opportunity to participate in society. It values the benefits that diversity and difference bring to society and actively promotes these within its communities and beyond. It raises awareness of equality and human rights and combats all forms of inequality, disadvantage, prejudice, unfair discrimination and mistreatment within its communities. The policy sets out how the College will promote equal opportunities and diversity.

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Computing and digital equipment The Computing and Digital Equipment Acceptable Use Policy sets out the terms of acceptable use of ICT in the College so that students use College ICT facilities safely, responsibly, legally and with due regard for others.

Anti-bullying and harassment The College has a specific anti-bullying and harassment policy for students. Bullying is not acceptable and will not be tolerated at the College. The policy sets out the procedures for students to follow should bullying occur.

Discipline and conduct In accordance with Article 15 of the Articles of Government, the College has laid down a procedure to be followed in the event of misconduct by students which requires formal disciplinary action. Copies of the disciplinary procedure are available from the Deputy Principal (Corporate Development & Students) telephone 01752 305756. These regulations should be read in conjunction with the student disciplinary procedure.

Misconduct The following are examples of misconduct which may result in disciplinary action being taken against students.

• A ny breach of any of the students’ obligations (including any breach of health and safety or other regulations of the College, in particular those relating to behaviour, submission of work and attendance).

• Any failure to follow the reasonable instructions of a member of staff.

• Any cheating, plagiarism* or copying of the work of other students.

• Any unduly noisy or any unruly behaviour or the use of foul or abusive language.

• Misuse of College ICT equipment and facilities.

• The College is a smokefree organisation. Smoking is not allowed in any College buildings or vehicles, or on any College grounds at any of the College sites. However, designated smoking areas are provided at the Kings Road and Goschen centres. Please note that the College has adopted a zero tolerance policy for smoking in an unauthorised area. You may face disciplinary action. * See the student intranet for full details on plagiarism.

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• A ny theft of property or any other dishonest acts.

• Any drunkenness on College premises or on any activity associated with the College or the use, possession or supply of any illegal drug.

• Any bullying, intimidation, taunting, verbal abuse or the use of any violence or threat of violence towards any person.

• Alcohol must not be brought onto or consumed on College premises (except when using Cité Restaurant).

Students should not be present on College premises whilst under the influence of alcohol. Students involved in organised College activities, including residentials, are required to observe the same standards of conduct.

• The College will regard possession or use of illegal substances by students on our premises as Gross Misconduct: • the College will inform the Police if students are found in possession of illegal substances • if it is considered that the College’s reputation has been adversely affected by a student’s conduct regarding alcohol/other drug use disciplinary action will be taken • notwithstanding the above the College will balance its responses to student gross misconduct involving illegal substances with the appropriate use of a confidential counselling service.

Freedom of Speech • In order to fulfil the responsibility placed upon them by Section 43 of the Education (No. 2) Act 1986, the College has adopted a Code of Practice aimed at securing freedom of speech within the law for members, students, and employees of the College and for visiting speakers.

• Paragraph 2 of the Code includes the following provisions: “Conduct of members, students and employees and other users of the College.”

“2.1 Members, students, staff and employees of the College and other users of the College premises shall not engage in conduct which prevents, obstructs or disturbs the holding of orderly conduct of any meeting or any other lawful activity on College premises.”

“2.2 Members, students, staff and employees of the College and other users of the College premises shall not deny or attempt to deny another person or group of persons’ lawful use of the College premises on the grounds of that other person’s or group of persons’ views or beliefs.”

• Copies of the full Code are available from the Clerk to the Corporation, telephone 01752 305056.

Cars and Cycles • Any person bringing a motor vehicle onto College premises is required to observe the signed traffic directions and speed restrictions. Unnecessary movement of vehicles around College sites is prohibited and, in all cases, vehicles must be operated with the minimum of noise and inconvenience.

• Students must not park in prohibited areas marked by signs or yellow lines.

• The College reserves the right to move vehicles causing an obstruction or a safety hazard or left in a prohibited area.

• The College accepts no liability for loss or damage to or theft from vehicles on College premises. Please be aware that vehicles are left at the driver’s own risk.

• Students are required to observe ‘residents only’ parking schemes in areas adjacent to the College sites.

• For safety reasons, bicycles must not be brought into any part of the College buildings. There are bicycle lockers at various sites. Cyclists use this facility at their own risk.

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USEFUL CONTACTS General Advice Plymouth Citizens Advice Bureau

08448 269717

Family Plymouth Family Support Services 01752 255106

Accommodation Advice and Support Plymouth City Council 01752 668000 Plymouth Foyer 0300 1238080 Shekinah Mission 01752 203480 SHIP Hostel 01752 306290

Gay and Lesbian Family and Friends of 01392 279546 Lesbian and Gay Network (FFLAG) Lesbian, Gay, Bisexual and 0800 612 3010 Trans Community Helpline

Aids/HIV National Aids Helpline

Health and Sexual Health The Eddystone Trust Genito Urinary Medicine MIND

0800 012322

01752 257077 0845 166 8189 01752 254004

Alcohol and Drugs Hamoaze House The Harbour Centre Working Links

01752 566100 01752 434343 01752 672007

Careers Service Careers South West Ltd Next Step (Adults)

01752 207700 0800 100 900

Child Abuse NSPCC Helpline Childline

0808 800 5000 0800 1111

Help for Young People The Zone Plymouth YMCA Leaving Care Muslim Youth Helpline

Money Credit Union Debt Line Money Advice Centre

Crime Police

08705 777 444

Rape and Sexual Abuse Rape and Sexual Abuse Helpline

0845 122 1331

Crisis Samaritans

01752 221666

Religious Cultural Associations Chinese Cultural Association Bangladesh Association

01752 266866 01752 252918

Disability Disability Information Centre

0845 155 1005

01752 206626 01752 201918 01752 213231 0800 808 2008 01752 201329 0800 781 2251 01752 208125

Discrimination Plymouth & District Racial Equality 01752 224555 Police Diversity Manager 0845 277 7444 Support Against Racist Incidents 01179 420060

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SOURCES OF HELP Course Title Tutor’s Name Tel: 01752 Tutor’s E-mail

@cityplym.ac.uk

(Tutor’s initial and surname - for example: fbloggs@cityplym.ac.uk)

Head of Faculty Tel: 01752 Faculty Administrator Tel: 01752 Kings Road Reception Tel: 01752 305300

Goschen Reception Tel: 01752 305282

Learning Support Tel: 01752 305798

Chaplaincy Tel: 01752 305301

Examinations Tel: 01752 305869

Mediation Services Tel: 01752 305803

Student Funding Tel: 01752 305381/305110 E-mail: studentfunding@cityplym.ac.uk

Comments and Complaints Tel: 01752 305119

Kings Road Student Centre Tel: 01752 305848 E-mail: studentliaison@cityplym.ac.uk

Goschen Student Centre Tel: 01752 305093

Student Services Contact for help with funding, counselling support, careers information or guidance.

Kings Road Help Desk Goschen Help Desk Tel: 01752 305062 Tel: 01752 305803 E-mail: studentservices@cityplym.ac.uk Designated Safeguarding and Anti-bullying Team Tel: 01752 305296 E-mail: safeguarding@cityplym.ac.uk

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