03.4.2025
“Friendly helpful staff who go above and beyond - beautiful and convenient venue. Hugh Moore was fantastic and very helpful. Dakota with A/V was professional and able to set up the a/v the way we needed. Melissa with F&B was on point with everything needed. “
03.4.2025
“Everything was fantastic from start to finish. I appreciate all of the staff who made our stay spectacular. This is the best Marriott we have chosen and I’m excited to come back in a couple of years or when I’m in town on business. Team effort made things run like a well oiled machine!”
03.3.2025
Location, friendly staff, cleanliness of the hotel and common spaces make this a great location to stay!
This is year six staying at this hotel for this dance competition and I always know that the staff is friendly and helpful. The rooms are clean and the lobby restaurant is great for breakfast and dinner.
03.1.2025
I have been staying at Marriott hotels for business for the past 30 years. This location was outstanding, especially in terms of customer service I received from Yaisha.
03.1.2025
“Good morning! You all have been by far the best experience of our spring season to date. Tate was amazing & meeting us when we arrived was above & beyond. The meeting room set up & the attention to detail was again beyond our expectations. We will definitely be staying with you again in Spring 2026.”
2.16.2025
Great stay at this convention hotel. Check-in and check out were a breeze. Easy access to the convention hall next door. The breakfast buffet and dining options were excellent. The lounge was great option for watching football. Plenty of options for a late night snack as well.
2.14.2025
“I LOVE staying here. Aisha at the front desk is the kindest, friendliest Marriott employee I’ve ever crossed paths with. I look forward to seeing her every time I’m there. Doris in the M Club is awesome, too! So is Jared at the valet! Really, everyone at Rivercenter is sooooo friendly. I love staying here because this is the nicest, most personable service I receive at any Marriott”
2.12.2025
“The RiverCenter Marriott meets the Marriott promise. Very consistent and reliable”
2.11.2025
“Everyone was so kind and helpful. Incredibly easy to work with and a beautiful hotel. Every single person I talked to was so helpful and kind. From Aisha at the front desk, to Melissa and Tate with the actual event, even Sean and Dakota and James with AV! Lastly, Elizabeth in the restaurant/bar was just as fantastic! Every single person made the event memorable and EASY for me. I could not have asked for a better group to work with.”
2.11.2025
“Hugh Moore makes the travel experience as easy and seamless as anyone I've ever worked with. Great at checking in before, during, and after the stay. Second to none. Hugh Moore crushes it in the event space. Super easy to work with and a reason I look forward to this trip every year.”
2.6.2025
“The stay at the Marriot at River Center was flawless. We were there for our company banquet. The staff could not have been more accommodating. A+++”
2.26.2025
Satisfied with the hotel and customer service during my meeting. Food was delicious! Melissa was extremely helpful onsite. Tate was helpful in the planning process.
2.4.25
Professional staff and always attentive to our needs. First class group. Great staff to work with and keep coming back because of them.
The hotel is conveniently located for what we needed it for, it is nicely appointed and well-maintained, all the staff I encountered were very friendly and helpful. Valet parking brought my car around promptly which was greatly appreciated. It was so convenient to have the restaurant in the lobby. I thought it was strange at first to have that set-up, but it allowed people in our group to find each other easily and we were able to "hang out" to our content and eat and drink.
Amy Amorello was very accommodating when I worked with her regarding the contract, and Tate Perrine was also very accommodating regarding the arrangements for our Family Gathering in the lobby/restaurant. They both aimed to please and met all my expectations. 2.4.25
2.4.2025
“As a collegiate basketball program, there is no better place that we stay every year than the Cincinnati Marriott at RiverCenter, and Hugh Moore is far and away the most courteous and thoughtful point of contact and event manager that I have ever had; by a wide margin. We arrive late in the evening from Dayton and immediately we are met with extreme hospitality. Hugh takes incredible care of our entire team, and especially my Head Coach. There's no hotel that I walk into that I feel more welcome and taken care of. There is nobody that helps groups get settled in and feel welcomed than Hugh”
1.21.2025
“We had a great group stay. Hugh did a great job from organizing our group, to check in- to check out. Our event space worked out wonderfully and our team felt appreciated. Hugh Moore was wonderful and very accomodating! Our event server(s) were fantastic as well. I'm sorry but I cannot remember the banquet server's name. She did a fantastic job with clearing plates and updating the buffet for the hour we were there on Saturday morning. We had a great male server in the bar area for dinner on Friday evening. We had a large group and can sometimes be "needy" but everyone was pleasant and great to work with!”
1.7.2025
“Had a wonderful stay. The staff was amazing. The hotel and room was clean. The food was great. I ended up stuck an extra day due to the snow storm and again the staff was accommodating and super helpful. This will be my go to place when I am in town and highly recommend it.”
My stay was incredible . The entire staff was so kind, helpful, and accommodating in so many ways.
I’ve never experienced anything like it. The valet, front desk, bar tender, breakfast staff, barista, and room service all went above and beyond my expectations. Then above all of this the hotel is extremely gorgeous on the inside. The view from the balcony was breathtaking. I had an epic stay here and highly recommend it to anyone. 1.4.25
“My stay at the Marriott RiverCenter was excellent! Cleanliness, organized, attentive everything was good. Every time i stay i have the same exact experience. I have zero complaints besides parking lol and i know thats out of their control for the most part. Everything was perfect great atmosphere, guest services from night shift to the next day, different crew were the bomb! Me & my children enjoyed our stay and we shall return��” 1.1.25
12.20.2024
“I just wanted to drop a note that I felt very warm and welcome at your property. Your entire staff the whole week were wonderful and made me feel happy to be at your Marriott. Yaisha was a ray of sunshine at the front desk and helped me throughout my stay. Hugh helped me print things quickly when I was having some problems, which I greatly appreciated. Marvin gave excellent service and was so nice to talk with at my daily breakfast's. Doris made me feel completely welcome the first morning I was there and gave me access to the members lounge the rest of the week. I was a Platinum member for 5 years and that made me feel appreciated at your hotel. Ashley is a fantastic bartender and I loved interacting with her after my long work days. Thank you to your team! You have an excellent property. Warm wishes,”
12.20.2024
“I just wanted to drop a note that I felt very warm and welcome at your property. Your entire staff the whole week were wonderful and made me feel happy to be at your Marriott. Yaisha was a ray of sunshine at the front desk and helped me throughout my stay. Hugh helped me print things quickly when I was having some problems, which I greatly appreciated. Marvin gave excellent service and was so nice to talk with at my daily breakfast's. Doris made me feel completely welcome the first morning I was there and gave me access to the members lounge the rest of the week. I was a Platinum member for 5 years and that made me feel appreciated at your hotel. Ashley is a fantastic bartender and I loved interacting with her after my long work days. Thank you to your team! You have an excellent property.
Warm wishes,”
09.15.2024
“Good morning Hugh, I have been coaching 32 years and you are the best in the business! Your pay attention to detail , helpfulness, and just warm welcome made us all feel like we were at national champion Marriott!
Honestly you were the best! Thank you for that professional treatment. All our sports at *** will know you’re the best!!!!”
03.26.2024
“Dear Mr. Hogan,
I am, once again, writing to commend Hugh Moore, Senior Convention Services Manager for his excellent customer service. Our event took place on March 23, 2024...
I have worked with Hugh since 2021 and I am always thrilled with his responsive attention to detail. Hugh goes above and beyond to ensure that our members feel welcome and individual needs are met. Our group meal events were seamlessly executed with excellent, friendly service from Ben and his team, and Melissa and Doug. Each of them responded to requests with kindness and efficiency. Compliments to the chef for both breakfast and dinner.
Hugh is wonderful to work with and provides that thoughtful, professional and personal touch each time. He makes my job easier. I look forward to planning future events through him, Thank you, “