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It’s the Right Time to Embrace Chatbot Technology By now most of us have already interacted with a chatbot on Facebook messenger or on web pages. Thousands of companies are using chatbot for better communication with customers and visitors & it is becoming more and more popular.
Chatbots are here to revolutionize your business. They are just a demonstration of how AI technology going to take over the digital space. Today the number of users of messaging app is excelling. In this scenario, an online chatbot makes a great business tool. Gartner predicted that “by 2020, over 85% of customer interactions will be handled without a human.” It is a software program which uses messaging as its foremost interface, facilitating different business and administration works. How do they work? Chatbot technology works on Natural Language Processing or NLP, the same technology which is the basis of the voice recognition systems used by virtual assistants like Google, Siri and Microsoft’s Cortana.