Our Mission:
Empowering people to advance with confidence towards a greater quality of life.
Dear Valued Patients,
Welcome to the inaugural edition of our company newsletter! As the Director of Patient Care I am delighted to introduce this new platform where we will share our latest news, innovations, and stories with you.
Our journey in the field of prosthetics and orthotics has been driven by a commitment to enhancing the quality of life for our clients. With this newsletter, we aim to keep you informed about our progress, celebrate our successes, and highlight the incredible work of our dedicated team.
In this first issue, you will find articles on our recent projects, insights into the latest technological advancements, and inspiring client stories from those who have benefited from our services We are excited to connect with you in this new way and to provide a glimpse into the heart of our company.
Thank you for being a part of our community. Your support and trust inspire us to continue striving for excellence in everything we do. We look forward to sharing this journey with you and making a positive impact together.
Warm regards,
David Wiseman - Director
Fresh Look, Same Commitment!
You will notice that Southern Prosthetics and Orthotics (SPAO) has changed its name to spao ottobock care This change reflects our commitment to growth and innovation in the field of prosthetics and orthotics.
While our name is changing, our mission remains the same: Empowering people to advance with confidence towards a greater quality of life. Our dedication to excellence, customer satisfaction, and cutting-edge technology continues to be at the forefront of everything we do.
You’ve probably noticed our new name and logo on our website, social media, and all communications Please note that our address, phone numbers, and the exceptional team you have come to know and trust will remain unchanged
We are grateful for your continued support and look forward to embarking on this new chapter together
If you have any questions or need further information, please do not hesitate to contact us.
Meet the Fresh Faces of Our Wollongong Team!
Hennie
With over 16 years of experience across South Africa and Australia, Hennie brings a rich blend of clinical practice and market insights. His background includes managing complex cases as a Senior Clinical Prosthetist and Orthotist at Hunter Prosthetics and Orthototics, as well as a decade spent as Market Manager at Ottobock South Africa.
Nicola
Nicola offers more than 10 years of experience from both private and government healthcare environments. Having successfully managed her own practice for a decade and later served as Senior Clinical Orthotist at Hunter Prosthetics and Orthototics, her practical, problem-solving approach directly benefits patient care.
Heath
A recent honours graduate in Prosthetics and Orthototics, Heath is infused with fresh enthusiasm and hands-on experience from academic placements including a significant stint with SPAO Gold Coast. His leadership roles as a peer mentor and Duty Manager/Head Lifeguard have equipped him with a collaborative spirit and a proactive approach
Building a Strong Mindset
Phil’s Journey as an Amputee Athlete
Eight years ago, Phil was in a life-changing motor vehicle accident that led to the amputation of his left leg below the knee
He spent six months at home, focusing on building a strong mindset one that would guide him through this new chapter of his life.
Since then, Phil has made it his mission to teach and guide not only amputees but also able-bodied individuals who struggle with developing resilience and willpower. Through public speaking, training, and his personal journey, he aims to help others build confidence in their own lives.
Phil wants to share the strategies he used to stay strong and how he overcame the risk of falling into depression.
Setting Goals That Inspire Action
One of the first goals Phil set for himself while in the hospital bed was to make it to the Paralympic team. It was a huge, intimidating goal but that’s exactly why it motivated him to get up every morning and push forward
Surrounding himself with like-minded people, great coaches, supportive friends and family, and an incredible team including SPAO, Ottobock, the Sprint Academy, EMF Gym, and Active Movement Studio played a crucial role in his journey.
Fast forward to today, and Phil is running personal bests of 12.23 seconds in the 100m and 25.04 seconds in the 200m He knows he’s only getting better.
There are still ups and downs, but whenever he feels like giving up, he reminds himself why he started this journey in the first place.
The Power of Resilience and Community - If there’s one thing Phil has learned, it’s that it’s okay to take a break when needed but it’s not okay to stay down. That’s when the mind starts to spiral, and thoughts of giving up can take over That’s why he believes in setting goals so big they scare him goals that force him to get up in the morning and chase them
For anyone going through a similar journey, Phil wants them to know they are not alone He encourages reaching out to loved ones and a strong support team. Building a community a team that has your back ensures that when challenges arise, there are people to lean on for strength and support.
Keep up with Phil’s journey follow him on Instagram @philgoodnation.
Stay strong. Keep pushing. The journey is worth it.
How to Clean Your Prosthetic Liner
Remove & Inspect – Check for dirt, grime, or wear.
Invert the Liner – Turn it inside out for proper cleaning.
Wash with Lukewarm Water (35–40°C) – Use a small amount of pH-neutral soap (e.g., Dermaclean, mild baby soap). Avoid sponges or abrasives.
Rinse Thoroughly – Remove all soap residue to prevent skin irritation
Pat Dry – Use a lint-free towel and place over a rolled-up towel for air circulation.
Air-Dry Completely – In a cool, well-ventilated area (avoid direct sunlight or heat).
Ensure Liner is Fully Dry – Before wearing again.
Additional Care Tips:
✔ Clean suspension sleeves & volume socks regularly.
✔ After water exposure, rinse with fresh water and dry thoroughly
✔ Inspect liner for wear replace if needed.
Need more advice? Contact your prosthetist or watch our step-by-step video with Prosthetist Dakoda by scanning the QR code.
Want to learn more tips and tricks?
Empowering mobility, one step at a time scan, watch, and learn!
Skin Health
Prevents infections and irritation caused by trapped moisture and bacteria.
Comfort
Reduces dirt and sweat buildup that can affect cushioning and cause discomfort.
Fit & Stability
Maintains proper shape for a secure and stable fit.
Liner Longevity
Prevents damage from dirt and debris, extending the liner’s lifespan.
STEP FORWARD 2025: A RESOUNDING SUCCESS!
We are thrilled to share that the Step Forward 2025 conference was a tremendous success! Over the course of two action-packed days, spao ottobock.care and Ottobock staff came together to deepen their expertise, explore advancements in the industry, and strengthen the collaborative spirit that drives our practice forward. The event featured insightful sessions, put together collaboratively by SPAO and Ottobock staff, on the latest in prosthetics and orthotics, with clinical topics ranging from advanced fitting techniques to strategies for more effective and efficient practice Our administrative teams also benefited from sessions focused on improving practice efficiency, enhancing patient satisfaction, and optimising operational workflows.
COMMUNITY EVENTS
With engaging speakers, hands-on workshops, and valuable networking opportunities, Step Forward 2025 proved to be an incredible platform for professional growth and knowledge-sharing across both clinical and administrative teams
We are excited to see how the insights and connections made during this event will continue to inspire improvements in patient care and practice management A huge thank you to everyone who participated in making this event such a success!
Let’s continue to Step Forward together into an even brighter future for prosthetics and orthotics patient care.
Meet Ruby A Force of Determination and Joy
At just 10 years old, Ruby is a powerhouse of energy, determination, and joy. She doesn’t just embrace life she takes it head-on, proving time and time again that nothing can hold her back.
Every weekend, you’ll find Ruby at nippers, tackling the surf and strengthening her skills in the water But that’s just the beginning. She’s recently started training with the Australian Power Chair Hockey Team, a testament to her incredible drive and love for sports. She also participates in power chair soccer, sailing, and surfing, making the most of every opportunity to challenge herself and have fun
One of Ruby’s greatest joys is proving people wrong. If someone says she can’t do something, she’ll do it and she’ll do it with a smile She’s fearless, always willing to try something new, whether it’s a new sport, a new activity, or simply making a new friend.
At school, her favorite thing isn’t just learning it’s socialising, laughing, and sharing stories with her friends She also has a flair for the dramatic, with a love for drama and dancing, she recently participated in the Wakakirri National Story-Dance Festival for Schools. For the past four years, Ruby has been a valued client of SPAO Ottobock Care, using a Knee/Ankle/Foot Orthotic to maintain range and position in her legs. Through it all, she has built a special bond with her clinician, Andy, whose famously terrible Dad jokes always manage to make her laugh (even if she won’t always admit it!). The team at the Wollongong clinic couldn’t be prouder of how far Ruby has come and can’t wait to see where her adventurous spirit takes her next. Ruby is a reminder that limits exist only if you let them She’s not just chasing her dreams she’s making them a reality, one step, one wave, and one goal at a time.
Keep shining, Ruby! We’ll be cheering you on every step of the way.
