August 2018 by Southwest: The Magazine

SOUTHWEST THE MAGAZINE

Baseball Comes to Napa

AUGUST 2018

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DAT I N G C O N N E C T I O N S

 IT'S JUST LUNCH CLIENTS

RICK SWANSON Technology Partner EDUC: MS, VA Tech INTERESTS: Cooking, travel, tech

KRISTINA KERN Founder, Stella*s PopKern EDUC: BBA, UKY INTERESTS: Travel, skiing, food

DATING. UNPLUGGED!

CLICK, TAP, SWIPE, REPEAT. IT’S ALL SO… IMPERSONAL. ONLINE DATING WAS SUPPOSED TO MAKE FINDING SOMEONE EASIER, SO WHY DOES IT FEEL LIKE SUCH A CHORE? With a career that took up a lot of

Today, Rick credits It’s Just Lunch

research and found it to be the right

his time and energy, online dat-

with introducing him to the love of

“match” for me.

ing had begun to feel like Rick

his life, Kristina.

Swanson’s second job. He spent hours filtering through online dating profiles and arranged multiple dates on his own—but time after time, the spark just wasn’t there. There had to be a better way. That’s when Rick saw an ad for It’s Just Lunch (IJL) in an airline magazine and decided to give matchmaking a try.

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Life before It’s Just Lunch?

What was working with a matchmaker like?

Kristina: My dating life was to-

Rick: The interview process was

tally scattered and unfulfilling. I had just started Stella*s PopKern and, as a single mother, I just found the whole online dating thing completely

unmanageable

and

daunting. I wanted someone who knew me to “fix me up” and when a friend suggested IJL, I did some

really valuable. Sandra, my matchmaker, was genuinely interested in learning about me. She really wanted to understand what I was looking for in a woman, what I found attractive, what I found interesting, what intrigued me. We talked about my work, my outside interests, etc.

11/6/17 2:12 PM

Promotion

When someone is leading you through the process, it makes you think. Sandra got me to reflect honestly on what I was looking for.

Best part of the IJL experience? K: It was super easy because IJL arranged the dates. All I had to do was get ready and meet at the restaurant. And unlike online dating, I felt that my dates were interested in meeting quality people, not one-night stands. Your matchmaker calls you up with a match and then gives you the details of the date. All you have to do is show up and have fun!

How has your life changed since? to be is back again. Having somebody to share life with, who is even more passionate than you are is special. I’m a radically happier person than I was.

quently impersonal world. Having a real person on your side, helping to find

on creating high quality matches in low pressure situations. In 26 years, dates.

Make

meeting

20%

15%

MORE THAN ONE HOUR

30 MIN OR LESS

ONE HOUR

someone

800-858-6526 or itsjustlunch.com.

After swapping phone numbers with someone you are attracted

we get to know you and your relationship goals.

to, do you text or call? Percent of singles who text by age:

57%

67%

2. Your match is hand-selected and

at ease with anyone else.

your date arranged. We’ll even make the restaurant reservations.

AGE 45-54

AGE 35-44

43%

AGE 55-64

80%

AGE 25-34

30%

AGE 65-74

3. Meet your date face to face over lunch or drinks after work.

4. Call us with feedback after your

I mean, who else could take some-

date.

thing as commonplace as popcorn and

5. Put your membership on hold if

IT'S JUST LUNCH MATCHMAKERS

14%

special a priority. Get in touch at

just be who I am, and I’ve never felt so



19%

15%

they’ve set up millions of first

that I am confident! I can

refreshing.

5 MIN OR LESS

16%

DON'T KNOW

The success of It’s Just Lunch is built

own skin. He loves the fact

turn it into a food group? It’s totally

IMMEDIATELY

the right partner is a huge plus.

1. Through a series of conversations,

things she enjoys, the passion she has…

“first date” again?

fast paced, always connected, and fre-

K: He’s comfortable in his

smart. The way she ‘geeks out’ on the

decide if you want to see a

R: Dating is a real challenge in our

IJL SIGNATURE MATCHMAKING PROCESS:

ity; she’s self-confident and brilliantly

How long does it take you to

Advice for singles considering IJL?

What makes you two a great match?

R: She’s got this gigantic personal-

DATING TRENDS

R: It’s like a piece of me that had ceased

sparks flew! (No sparks? No problem. We’ll get to work on your next match.)

You receive a text from guy / girl you just had a good first date with. Thoughts?

79% LOVE IT MELISSA BROWN

SARA DARLING

JULIE LOPEZ

"Dating shouldn’t feel

“ The best way to get to

“Dating is such an

like a job. Finding a

know someone is face to

important part of your

match takes a lot of

face. You can only feel

life and shouldn’t be left

work – but let it be my

“chemistry” if you are

to chance. You’ve got to

job. Then you can go

next to someone looking

be proactive and market

have the fun."

into their eyes.”

yourself.”

20% TOO SOON

1% CREEPY

IT’S JUST LUNC IT’S JUST LUNCH 800.858.6526 ItsJustLunch.com Source: IJL Singles Survey

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August 2018

48 Napa Rally

In Every Issue

Play

Linville Gorge

10 Gary’s Greeting 12 Saludos de Gary 14 Our Star 16 The A-List 18 Spotlight 19 Community Outreach 20 You Made Our Day 24 From the Editor

29 Set your sights on the ocean, give grapefruit a go, and shop Steel City goods.

40 Nestled in North Carolina, you’ll find what some call the most rugged area east of the Mississippi.

33 Grab a cold one in Denver’s RiNo Art District, up your skill set, and revamp your networking platform.

our cover / The Napa Silverados’ Nick Kern at Alpha Omega winery Photography by Mary Beth Koeth

26 Feedback 77 Fun! 81 Advertiser Directory 83 The Southwest Guide 96 One Question

Work

PHOTOGRAPHY BY MARY BETH KOETH

To the rest of the world, Napa, California, is wine country. To the community that lives there, it’s a baseball town. And to one newly minted minor league club, it’s now home.

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August 2018

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EDITORIAL editorial director Jay Heinrichs creative director Kevin de Miranda executive editor Mark Shimabukuro art director Desiree Espada editors Tommie Ethington Melissa Flandreau designer Natalie Perez associate editor Kiley Faulkner art intern Allen Khazan contributors Brett Affrunti, Susan B. Barnes, Nick Cabrera, Matt Crossman, Page Grossman, Andrew Joyce, Mary Beth Koeth, Kimberley Lovato web development, pace interactive Jason Dalton, Carolyn Eckstein, Chad Hayton EDITORIAL INQUIRIES Write to Southwest: The Magazine 2811 McKinney Ave., Suite 360, Dallas, TX 75204, or email letters@southwestmag.com. SOUTHWEST INQUIRIES For comments or questions directed at Southwest Airlines that don’t pertain to the magazine, write to Southwest Airlines Customer Relations P.O. Box 36647, Dallas, TX 75235-1647, or visit the “Contact Us” page at Southwest.com.

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CARIBBEAN, MEXICO, CENTRAL AMERICA Affluentials David Antoniak, 727.466.0433 David@Affluentmedia.com PACE COMMUNICATIONS® © 2018 Pace Communications, Inc., 1301 Carolina St., Greensboro, NC 27401. Southwest: The Magazine is published monthly by Pace Communications, Inc. All rights reserved. Reproduction in whole or part of any material in this publication without written permission of Pace Communications, Inc., is expressly prohibited. The statements, opinions, and information contained in this publication are those of the individual authors, contributors, and advertisers and not of Pace Communications, Inc. or Southwest Airlines Co. Pace Communications, Inc. and Southwest Airlines Co. each disclaim any responsibility for the accuracy, completeness, topicality, or quality of any statements, opinions, or information provided. The appearance of advertisements in Southwest: The Magazine is not a warranty, endorsement, or approval of the products or services advertised or of their effectiveness, quality, or safety. Any liability claims against any author, contributor, or advertiser in respect of damage to persons or property caused or alleged to be caused by the use of the statements, opinions, or information contained in this publication, including any statements, opinions, or information which is incorrect or incomplete, are therefore excluded. Publisher reserves the right to accept or reject all advertising material.

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Gary’s Greeting

The Employee Experience Through regular surveys, we ask our Employees how they view their role at Southwest Airlines, and it brings me immense pride to report that more than 70 percent say they consider it a “calling.” Not a job, not even a career—a calling. That’s pretty powerful, and it’s one of the many sources of pride that we cherish. I’m not surprised by that result—it’s been that way since our Company’s beginning in 1971. Perhaps it’s because our Founders faced four years of legal battles just to earn the right to fly. It’s safe to say Southwest was born with a maverick

spirit that seemed to take on a greater meaning for our original Employees, some of whom are still active. That sense of pride, belonging, and duty has been passed down from one generation to the next. I’m in my 32nd year at Southwest, and I can attest that this has been my one true professional calling. I spend a lot of time focusing on our Employees and ensuring we do everything we can to nurture and grow the connection they feel with the Company. The word that keeps coming to mind is Family. We treat our Employees like

Family and our Customers like guests in our home. In our view, if our Employees love their jobs, they will in turn treat our Customers well—keeping you happy and rewarding us with your business and loyalty. Of course, the equation also makes for happy Shareholders (we’ve been profitable for 45 consecutive years). But it all starts with our Employees—even before they are officially hired. Since day one, we’ve hired not only for skill, but also for attitude. Once onboard at the Company, we establish a personal connection with our Employees. We celebrate life’s important moments with them, band together when tragedy strikes, and most importantly, care for and love them. One of my biggest sources of pride is that we’ve never had an involuntary furlough in our history— and we’ve never reduced benefits or wage rates for our Employees. The result is a world-renowned Culture unlike any I have witnessed in corporate America. So sit back, relax, and enjoy being a guest in our home. It’s not just a pleasure to serve you—it’s our calling!

PHOTOGRAPHY BY STEPHEN M. KELLER

Gary Kelly Chairman and CEO Southwest Airlines

10 SOUTHWEST AUGUST 2018

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Saludos de Gary

Vocación de Empleado A través de encuestas periódicas, les preguntamos a nuestros Empleados cómo perciben su rol en Southwest Airlines, y me llena de orgullo compartir que más de 70% lo considera una “vocación”. Es algo muy poderoso, y es uno de los muchos motivos de orgullo que tenemos y valoramos. El resultado no me sorprende: ha sido así desde que nuestra Compañía comenzó en 1971. Quizás es porque nuestros Fundadores enfrentaron cuatro años de batallas legales solo para ganarse el derecho a volar. Puedo decir que Southwest nació con un espíritu inconformista que pareció adquirir un mayor significado para nuestros Empleados originales, algunos

de los cuales todavía están activos. Ese sentido de orgullo, pertenencia y deber se ha transmitido de una generación a otra. Este es mi 32º año en Southwest, y puedo dar fe de que esta ha sido mi verdadera vocación profesional. Dedico mucho tiempo a enfocarme en nuestros Empleados y asegurarme de hacer todo lo posible para alimentar y hacer crecer la conexión que sienten con la Compañía. La palabra que sigue viniendo a mi mente es Familia. Tratamos a nuestros Empleados como familiares y a nuestros Clientes como huéspedes en nuestra casa. En nuestra opinión, si nuestros Empleados aman sus trabajos, tratarán bien y mantendrán felices a

nuestros Clientes, quienes a su vez nos recompensarán con su preferencia y lealtad. Por supuesto, la ecuación también mantiene satisfechos a los Accionistas (hemos sido rentables durante 45 años consecutivos). Todo comienza con nuestros Empleados, incluso antes de que sean contratados de manera oficial. Desde el primer día, hemos contratado no solo por habilidad, sino también por actitud. Una vez a bordo en la Compañía, establecemos una conexión personal con nuestros Empleados. Celebramos los momentos importantes de la vida con ellos, nos mantenemos unidos cuando ocurre una tragedia, y lo más importante, los cuidamos y amamos. Uno de mis mayores motivos de orgullo es que nunca hemos tenido un despido involuntario en nuestra historia, y nunca hemos reducido los beneficios o las tasas salariales de nuestros Empleados. El resultado es una Cultura de renombre mundial como ninguna que yo haya conocido en empresas estadounidenses. Así que siéntese, relájese y disfrute de ser nuestro invitado en casa. No es solo un placer servirle, ¡es nuestra vocación!

PHOTOGRAPHY BY STEPHEN M. KELLER

Gary Kelly Presidente de la Junta Directiva y Director Ejecutivo Southwest Airlines

12 SOUTHWEST AUGUST 2018

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Our Star

“It’s so gratifying to make others smile. It shows me I’ve positively affected their day.” — GARY WILSON, PROVISIONING AGENT

Gary Wilson promises that his job is one of Southwest Airlines’ bestkept secrets. As a Provisioning Agent in Orlando, Gary works behind the scenes to support our operation by stocking planes and ensuring Flight Attendants have what they need to provide exceptional Hospitality. Gary joined the Southwest Family 23 years ago, and he displays his Servant’s Heart every day—at work and in his personal life. While on the job, he does what he can to make everyone’s day a little brighter, whether that’s by saying hello to Pilots or making a Flight Attendant laugh. At home, Gary supports his church’s efforts to help the homeless community. Thank you, Gary, for bringing a ray of sunshine to those you serve! —Ashley Frost, Communications & Outreach WE ARE FAMILY “It takes a village to raise a child, and it takes our entire community to make the Company work. No matter your title or position, it takes all of us.”

LABOR OF LOVE “If you enjoy what you do, it makes your job so much easier. My team has a blast laughing and being goofy.”

THE WHEEL DEAL “Visit the Orlando Eye—it’s a big Ferris wheel. It takes you up so you can see the entire skyline for miles. It’s a beautiful view, especially at night.”

PHOTOGRAPHY BY MARK KATZMAN

To thank Gary for his work and dedication, Penn & Teller is proud to give him two tickets to see the show in Las Vegas. Congratulations, Gary!

14 SOUTHWEST AUGUST 2018

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The A-List

“Everyone should skydive once— you’ll walk away with a sense of, ‘If I can do that, I can do anything!’” —SIMON PALACIO, SKYDIVER AND ENGINEER

For Simon Palacio, the love of flying has a different meaning—he enjoys flying Southwest to destinations across the U.S. to skydive. His passion has led him to 4,700 skydives, seven skydiving world records, three national competition medals, and numerous state and national records. Nearly every weekend from spring through early fall, Simon teaches advanced skydiving to licensed skydivers at different drop zones, and attends or organizes attempts to break formation-building state, national, or world records. Simon loves skydiving because it attracts people of all backgrounds who love flight and chasing puffy clouds. Here’s to more blue skies, Simon! —Steph Logue, Flight Ops LIFE LESSONS “Sometimes winning big once is enough to make people complacent, and hearing ‘no’ is enough to make people give up. How we recover from these obstacles defines our long-term success. Failure is the best teacher.”

FAMILY FLIGHTS “I like to use my Rapid Rewards points to spoil my little sisters by flying them around to meet me in places I’m going.” WHY SOUTHWEST “Oftentimes, weekend skydiving events need to be rescheduled due to weather concerns, and Southwest never charges fees to change my flight.”

Simon’s travels earn him A-List status through

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PHOTOGRAPHY BY TODD SPOTH

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Spotlight THE RIGHT NOTES

iHeartRadio is now available on Southwest flights through the entertainment portal.

Bringing Songs to the Skies

Southwest Airlines introduces iHeartRadio onboard. Southwest Airlines is pleased to offer our Customers a new, exciting onboard entertainment option: iHeartRadio. We teamed up with iHeartRadio to bring their free, all-in-one digital music and live streaming radio service to our Customers as the exclusive music offering within Southwest’s onboard entertainment portal. While onboard, you can use your own device to access iHeartRadio, free of charge, through the onboard entertainment portal. Music plays as long as the portal is open, so you can browse other onboard content or utilize the web if you’ve purchased WiFi access.*

iHeartRadio offers a variety of musical genres including alternative rock, country, hip-hop, R&B, Top 40 hits, and more. You can also choose your favorite live radio station or pick from hundreds of artists to create a custom station featuring music from that artist and similar ones. In addition, iHeartRadio has expertly curated station themes like “Pass the Time” and “Kids Zone” that are perfect for inflight listening. If you already have the iHeartRadio app installed on your device, you can play music and podcasts directly from the app while onboard Southwest flights. Also, if you subscribe to

iHeartRadio’s All Access on-demand subscription service, you’ll have access to your music library and saved playlists. We know our Customers and Employees are passionate about music, so we’re excited to collaborate with iHeartRadio to offer this product to enhance your inflight experience. Grab your headphones and create the soundtrack to your journey! —Alyssa Comins, External Communications * Due to licensing restrictions, iHeartRadio may not be available onboard WiFi-enabled international flights. The iHeartRadio product is available only on WiFi-enabled aircraft.

18 SOUTHWEST AUGUST 2018

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Community Outreach

Helping Young Leaders Innovate

Southwest Airlines is committed to supporting STEM and the arts.

TK CREDIT ACRYLIC PAINTING BY EDWYNA ZHU

Southwest Airlines is proud to recognize and celebrate young leaders in our communities. Through our support of the Congressional Art Competition and the Congressional App Challenge, we’re able to champion STEM and the arts nationwide. We’re honored to support these bipartisan competitions, which celebrate students from across the country and empower them to thrive. For 17 consecutive years, we’ve partnered with the Congressional Institute to sponsor the Congressional Art Competition, through which a talented young artist from each district is selected to have their artwork adorn the walls of the U.S. Capitol for a year. By providing travel to the national reception in Washington, D.C., for the winners and their families, we’re able to demonstrate our commitment to arts education in more than 370 communities. And, for the first time this year, Southwest teamed up with the Internet Education Foundation to be the Official Airline Sponsor of the Congressional App Challenge, which focuses on STEM, coding, and computer science education and seeks to inspire and engage students traditionally underrepresented in the tech community. If selected, students have the ability to showcase their apps in an interactive display on Capitol Hill.

At Southwest, innovation and creativity are encouraged from every corner of the Company, and our strategic partnerships and advocacy efforts allow us to continue doing what’s right by championing our communities. By investing in STEM and the arts, we embolden the future workforce and give them the tools to be successful. We’re proud to recognize these young leaders and their accomplishments, and supporting their

travel to Washington, D.C., is another example of how we fulfill our Purpose of connecting People to what’s important in their lives through friendly, reliable, and low-cost air travel. Visit swa.is/swacommunityout reach.com to learn more about Southwest’s commitment to community. —Murphy McNutt, Community Outreach

ADMIRABLE ART

Edwyna Zhu painted “Glory” and represents California’s 13th congressional district. AUGUST MONTH 2018 SOUTHWEST

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7/10/18 11:06 AM

You Made Our Day WANT TO SHARE YOUR STORY? Have you witnessed an over-the-top act of Southwest Airlines Employee kindness? Let us know at Southwest.com/ contact-us.

overhead bin. Southwest employees were very quick about trying to locate the item, but unfortunately there was no one left at the gates, so I needed to file a claim and follow up with the baggage claim office the next day. We were very happy when we received a text message containing a picture of our little friend checking out the Southwest desk with a safety vest (safety first). We arrived at the airport the next day and realized immediately that the people in the baggage claim office do not have an easy job! Thank you to a great team that provided us with a happy ending! —Niabi Hart

finding a super-duper special possession that was left on the plane. My 12-year-old son had been saving money from October to March for spring break. (His allowance is not much—about $10 a month.) He spent a good portion of his money on a game and won a large rhinoceros stuffed animal. We had a late flight back and landed in Denver around 1:20 a.m. I had three children with me, all asleep, and we left the rhinoceros in the

ILLUSTRATION BY LEVI HASTINGS

Dear Southwest, Our family would like to say thank you for

BIRTHDAY FLIGHT

My mom traveled to Austin recently on her 94th birthday. She hadn’t flown in 20 years and was very anxious. She also has stability problems and pain issues and moved here to be closer to me and my family. During the flight, flight attendants Colleen Cahir, Lindsay Hudson, and Thomas Conway announced a “very special passenger,” called her name, and said she was celebrating her 94th birthday. They made her an adorable crown using pretzel packages and drink toothpicks. What a great experience for her! She was so touched and just so appreciative. I can’t thank the crew enough for making her feel comfortable and extremely special. What a great beginning to this new chapter in her life. —Lynne Braverman

20 SOUTHWEST AUGUST 2018

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CAPTAIN TIM

I was lined up behind a Southwest pilot at a Starbucks in the Oakland airport. I was wearing my clergy garb, and Captain Tim Schlueter struck up a conversation, asking me where I was headed and how my weekend was going. I told him I was in the Bay Area for my godmother’s funeral and that I had an early Easter sunrise service and a second service lined up in my parish. We both ordered our beverages, and I also got myself a San Francisco city mug—I’m a

collector! Before I knew it, Captain Tim was paying for both items. When I told him he didn’t have to, he said that he was just trying to keep his Lenten vows. Southwest Airlines has some real classy professionals! Thank you, Captain Tim. —Adiel Depano SOUTHWEST SURPRISE

I just wanted to take a moment to commend one amazing employee, ramp agent Ryan Bohlim. My husband, two boys (5 and 8), and I took a

quick 36-hour spring break getaway. Ryan and I used to work together at the Humane Society so we became Facebook friends. When he saw my post about our upcoming trip, he took it upon himself to get the details and surprise us at takeoff. Just as everyone was seated, an overhead announcement requested that my two sons push the call button at their seats. Enter Ryan, with his bright smile, carrying a huge blue bag with Southwest-colored tissue paper. The boys were in shock! Inside the bag were stuffed planes that made cool noises, a 12-piece airport play set (which the boys always ask for when they see it in the gift shop, but have never gotten), and some snacks and candy. Everyone around us really thought we were Southwest royalty, including my younger son’s kindergarten teacher who just happened to be sitting next to us. What a fabulous start to our trip! Southwest is lucky to have an enthusiastic, fun-loving, and thoughtful employee like Ryan. Thank you for making it an experience our family won’t forget. —Brooke Bueno TR ACI ON THE CASE

We flew back to Denver from Raleigh, and even though my 5-year-old had sworn up and down that he was responsible enough to carry his wallet, sure enough, we lost it. A 5-year-old doesn’t exactly carry a lot of identification, so I assumed it was gone forever and swore that we’d replace his Tomorrowland driver’s license from Magic Kingdom, his Chili’s gift cards from relatives who know it’s his favorite place, and his library card ASAP. After we had been home a week or so, I got a weird call from our library that someone was searching for us, and while they didn’t give the person our information, he passed hers on to us. Enter flight attendant Traci Jo Morrey, who found the wallet, tracked us down through the library, and mailed it back to us right away. Southwest already had a loyal customer in me, but now I don’t think my son will fly anything else, either—though he promises to keep better track of his belongings next time. Thanks again, Traci Jo! —Katherine Welsh

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from the editor

PACK A SUITCASE

Some years ago, while climbing a volcano in Washington State, I realized something really important about baseball. Five friends and I were climbing Mount Rainier on a route that took three days. It was a stressful time for me, with too many hours at work and too few with my wife and kids. But high up on a steep glacier, carrying a heavy pack and an ice ax and roped up to the other climbers, I felt ridiculously happy. Part of it was our team; we all had one another’s backs in this awesome place. But my happiness also had to do with the pace and the breathing. You swing your crampon-toothed boot hard into the glacier, shift your weight onto that leg, rise up, lock your knee, blow out hard, breathe, and then repeat. Shift weight, rise up, blow out, breathe. Same rhythm, hour after hour. This turned out to be no extreme sport. It was literally a breather. I wondered if another pastime could provide the same feeling without the glacier and thought: America’s pastime.

Little Rock

Arkansas.com

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Baseball has its exciting moments, but its beauty lies in its intricate rhythm: the pitcher on the mound, the innings, the indispensable seventh-inning stretch. I remember achieving glacier-worthy joy with minimal effort watching the minor league Greensboro Bats in North Carolina while drinking a fine microbrew. (Today the team calls itself the Grasshoppers, which I frankly consider an insult to my favorite flying mammal.) Double-A and Triple-A ball do better than other entertainment options at providing what I found on Mount Rainier: a breather, combined with the social pleasure of supporting a team. On page 48, you’ll find an inspiring example of that spirit, one that mercifully counters the currents of our daily personal and public lives. Plus, the story comprises two words that we need more than ever: Home, team.

Jay Heinrichs EDITORIAL DIRECTOR @JAYHEINRICHS

PHOTOGRAPHY BY RONNIECHUA/ISTOCK

Dear Reader,

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feedback

Talk to Us For comments or questions directed at Southwest Airlines that don’t pertain to the magazine, visit Southwest.com/ contact-us. letters@southwestmag.com facebook.com/ SouthwestMagazine @SouthwestTheMag #SouthwestMag @SouthwestMagazine #SouthwestMag

THE TOTAL PACKAGE

Dear Editor,

I was on a flight yesterday from Chicago to L.A. and read Jesse Hughey’s article [“Nice to Meet Me,” June 2018]. I loved it! Many years ago, I started a Facebook page for women with my same name and reached out to virtual strangers to invite them to the page. There are seven of us now, and I, oddly, am Facebook friends with several of them. I “like” and comment on their posts, and they do the same. It’s weird and comforting all at once. Jesse’s story inspired me to post a link to his article on the Facebook page and also gave me the courage to reach out to some “new” Tami Shaws. It’s nice to know there are people like me who wonder about people like us. Tami Shaw MOORPARK, CALIFORNIA

/ We love that Jesse’s personal story has encouraged others to connect. Good luck on your quest, Tami!

Thank you for the article about Alise and Sam Willoughby [“One Winning Couple,” June 2018]. I really enjoyed their story and Tony Rehagen’s writing style. They are so inspirational in regard to their training and love for one another. The photos included with the story also beam their love and joy.

Alessandra Scotto LOS ANGELES

/ It’s hard not to be in-

spired by Sam and Alise. We feel lucky to have been able to share their story. TREMENDOUS TAKE

I’ve heard the Willoughbys’ story countless times and follow both Sam and Alise on social media, but never have I heard some of the details mentioned in “One Winning Couple.” Tremendous writing. Tremendous story. Tremendous people.

Hagen Yungwirth INDIANAPOLIS

/ We’re glad we could

provide some new insight. Thanks for following along.

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DRINK → Enjoy a pint of Blood Orange Overdrive, a double IPA, in Black Shirt Brewing Co.’s beer garden.

STAY ↖ Formerly a foundry, The Source Hotel features an adjacent market hall that’s packed with places to drink, dine, and shop.

SHOP ↖ Buy local wares at River North Workshop Co. or take a class. Offerings include lessons in watercolors and calligraphy.

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Home to a wealth of breweries and galleries, River North Art District (or RiNo) appeals to beer lovers and aesthetes alike. ILLUSTRATION BY ANDREW JOYCE

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WORK Takeaway

Squarespace helps millions of people build and manage websites.

OUT TAKES TECH LINGO “Context switching” is a computer science term, but it applies to productivity too. When you switch activities—like going from a call to designing something—it takes you out of your thought stream. I try to avoid the switch as much as possible. MINDFUL READ Thinking, Fast and Slow by Daniel Kahneman is illuminating. It looks at how the mind works and its various biases.

The founder and CEO of Squarespace says success stems from adaptability. In the early years of Squarespace, I approached everything like an engineering and design problem because that was my background and that’s what I was good at. It’s easy to fall back on the skill set that you’ve developed instead of learning how to do new things. It’s hard to say “I’m not good at hiring, and I don’t have a network. I need to get better and not treat

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WEB EVOLUTION You don’t see the level of design clutter that you used to, because a million sidebars or navigations won’t work on mobile. The iPhone forced designers to simplify, and that’s been a good thing.

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WORK Startup

Switchboard

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Great Places

PISGAH NATIONAL FOREST, NORTH CAROLINA

Linville Gorge

This rugged gem in the Blue Ridge Mountains offers gut-busting hikes with breathtaking rewards. / BY MATT CROSSMAN

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he roar of the Linville River woke me up. I unzipped my tent and peeked out. Straight ahead of me, angry water cascaded over rocks seen and unseen. On the far side of the river, the east side of the Linville Gorge stood nearly straight up, some 1,700 feet into the North Carolina sky. Behind me, the gorgeâ&#x20AC;&#x2122;s west ridge rose like a thick green wall. I crawled out of the tent and looked up and out as if from the bottom of a U. Gray clouds promised to soak my two hiking buddies and me all day long, but for now, we remained dry. It was April 2016, and a spring breeze whistled through the hickory, oak, maple, locust, and poplar trees, cooling my skin and carrying with it a damp whiff that confirmed the coming rainstorm. My back barked its complaint, chastising me for sleeping on a thin mattress pad after bearing the weight of my backpack for hours on end the day before. I started a fire, put water on the Jetboil, and waited for it to simmer. I wanted the morning to last forever. I smelled ILLUSTRATION BY BRETT AFFRUNTI

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everything, heard everything, felt everything, as I do every time I descend into the Linville Gorge Wilderness, 12,000 acres of untouched beauty in the Pisgah National Forest in the Blue Ridge Mountains. My friend Andy joined me by the fire. As I dumped the contents of an instant coffee packet into my hiking mug, he jokingly questioned my toughness, openly doubting whether I had the guts to drink strong coffee.

chose that as our destination. He picked me up at my home in Charlotte, and by the time we concluded the 2.5-hour drive northwest, we had been transported back centuries. The Linville Gorge is often called the most rugged area east of the Mississippi River, and I’m not going to argue with that. Its forest remains virgin because it would be too hard to get lumber out of there. At the time, my idea of roughing it was cooking on a charcoal grill, so the first hour of the hike— starting at the top of the west ridge and going down quickly—shocked me. I cursed the roots put there to twist my ankles and the branches reaching there to slice my skin and the rocks dropped there to send me sprawling. We turned right, the trail flattened out, and thick woods swallowed me. I couldn’t see more than 20 feet in any direction. Did the outdoors have to be so outdoorsy? I started to wonder what Ryan had gotten me into, and whether he’d be able to get me out. Then we reached the bottom. I looked up and around, and my anxiety turned to awe. The sun glistened off the water. The canopy of trees we had just left shone as green as a leprechaun’s daydream. Sheer rock faces up and down the river hinted at the centuries the water had spent digging deeper into the earth. Continuing that task, the water rushed over a short fall and pounded into a pool below—nature’s own white noise machine. Ryan and I stepped onto a smooth, multitiered ledge in the shape of an L that overlooked the pool. We put our fishing lines into the water. The current took our bait up and to the right. Then and now, I’m a clueless fisherman, but even I couldn’t miss the trout and smallmouth bass so desperate to

I wondered what we had gotten into. Then my anxiety turned to awe. “Put two in there!” he said. Goofball, I thought. But I did it anyway. I took one sip of this double-dosed drink and my eyes opened wider, as if pulled by strings. Another drink and sunshine shot out of my ears. A third and I could have juggled the boulders that dotted the river. I peered into my cup. What magical elixir had Andy coaxed me into creating? I nursed it slowly, hoping to make whatever it was doing to me last. It was, and remains, the most memorable drink I have ever had. In the years since, I have tried to replicate that cup of coffee—one packet, two packets, hotter water, cooler water, cream, sugar, black, and every combination thereof. But nothing comes close to matching that joyful jolt of java. I finally concluded that the coffee had nothing to do with it. It was the place, not the drink, that warmed my heart that day. Such is the power of the Linville Gorge.

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MY LOVE for the Linville Gorge started simply enough. About five years earlier, I had asked my friend Ryan, an avid outdoorsman, to take me for a daytrip somewhere that combined great hiking and great fishing. The Linville Gorge had long been his go-to place, so he

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introduce themselves to me. We drained that pool of all its fish, and then turned north, looking for the next spot. We danced along the west bank of the river, each bend more spectacular than the last. I hopscotched into the water, 10 feet from the river’s bank, onto a rock the size of a Hula-Hoop. I hollered at Ryan, “Do you think anybody has ever stood here before?” He smiled and shook his head.

On the next cast, I landed a trout I’ve lied about so often that I can’t remember how big it actually was. My excited, goofy, bellowing, gleeful laughter echoed off the gorge walls. “I guarantee nobody has ever done that from there before,” Ryan said, and I’m not sure he meant it as a compliment, but I will always think of it as one. The climb out that day, following Cabin Trail, was brutal—1,000 feet up in three-quarters of a mile

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with a 32 percent grade. It was like walking up your roof if your roof were overrun with rocks and trees and mud and roots. My heart pounded, half out of exhaustion, half out of fear. Darkness loomed. I unleashed a torrent of silent epithets at the crackpot who blazed this trail. Seriously, what nutjob thought straight up was the best way out? When we finally reached the top, I bent over to catch my breath. My knees, hips, and core were sore for days, but it was that weird kind of pain you delight in, maybe even brag about. IN 2013, I WAS LAID OFF from my job. I had a million questions and zero answers to any of them. Was my career over? How would I provide for my wife and kids? Life felt like a constant scramble up the Cabin Trail, only I never reached the top. I carried anxiety like an overstuffed backpack. Meanwhile, a bunch of friends and I had been planning a trip to the Linville Gorge. I wore myself out worrying about whether I should go. What’s an unemployed guy doing going on a weekend getaway with the boys? I knew my perception of my situation was warped. All I could see was the trees that had swallowed me. I needed to step out—or be pushed out—to gain some perspective. I often find peace in the strange symmetry of putting down intangible challenges and picking up real ones. A hike in the Linville Gorge is all-consuming. Your feet can’t wander from the path, and neither can your mind. I finally decided to go because not going would have been worse. I walked out front for much of the hike, pushing through brush so thick I occasionally lost the trail. At one point, fellow hikers and I shufflefooted across the river, holding on to one another as we braced against the current that pounded our thighs. Our long slog up the Cabin Trail was hard, of course. But not as hard as the first time.

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We camped up top that night, high above the river. The glow of the fire illuminated our tired faces. I ate a bratwurst that was almost as memorable as Andy’s coffee. We told stories deep into the night. Some of them might have even been true. I hadn’t relaxed like that in months. I DEVELOPED A MANTRA for when I hike at the Linville Gorge: “One easy step. That’s all I want. One easy step.” I rarely find it. I mumbled that to myself during the April outing as I lurched over a fallen tree. We ended up finishing that hike an hour later. I climbed into Ryan’s car, soaked to the bone, exhausted, and relieved the hike was over. Yet I was also sad to be returning to real life. This is the part of a love letter to a place where normally I would urge you to visit the Linville Gorge, to promise you will find beauty, joy, and peace there. All of that is true. But I also should gently and humbly say that the Linville Gorge is not for everybody. Of the 39 miles of trails there, just about every single one of them offers a knee-crunching, hip-busting, back-breaking reason to stay home on the couch. But the benefits of hiking there make all of that worth it. The rewards are physical, mental, and spiritual. The source of Linville Gorge’s power—the reason coffee tastes better, leaves look greener, and laughter echoes louder off the walls—is that the gorge is real and hard and punishing and unchanged by our changing world. So, yes, please visit the Linville Gorge. Immerse yourself in its rugged beauty. But be careful. Watch your step. Wear your sturdiest hiking boots and carry your biggest fishing net. And most important, bring your favorite coffee. Double servings. Trust me on that. Matt Crossman is a freelance writer based in St. Louis. Email him at mcrossman98@gmail.com.

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ight-hander Scott Harkin lobs a few easy balls to catcher Nicco Toni, and then ratchets up the velocity. The first player signed by the Napa Silverados, he’s about to pitch the first game of the team’s first season in the Pacific Association of Professional Baseball Clubs, an independent minor league in northern California. Once a hopeful in the Milwaukee Brewers organization, Harkin, now 26, lives with his grandmother and still dreams of making it to the majors. The odds may be long, but his enthusiasm hasn’t dimmed. He wants to play professionally until he’s 40. And he wants to be a good example for kids. Since joining the Silverados in February, he’s been talking to local students about the importance of teamwork. In the stands near first base, retired couple Cindy Irish and Vic Aissa await the start with the excitement of proud parents. They recently welcomed two of the Silverados into their home as part of the club’s host family program for nonlocal players. Irish has been taking videos of her Silverados “sons” so she can send them to their mothers. Near the first-base dugout, Mark Ibanez, the sports director of Bay Area television station KTVU, stands ready to throw out the ceremonial first pitch alongside Rep. Mike Thompson and former baseball greats Vida Blue and Bill Buckner. Ibanez brought along a camera crew for a quick spot, but he’s here primarily as a fan and says he wouldn’t have missed the Silverados’ opener for anything—and that includes the Golden State Warriors hosting Game 1 of the NBA Finals. “I live in Napa and my wife was born and raised here,” he says later. “Being here is important.” As the countdown to game time continues, Megan Castellucci takes the field and greets just about everyone by name, her heart thumping with a race-to-the-finish line feeling. The assistant

general manager, who’s also an indefatigable multitasker, Castellucci is getting ready to hand a microphone to the team’s owner, Bruce Johnston, so he can give a welcome speech to the 450-plus fans and sponsors. But she could be forgiven if her mind is preoccupied. Castellucci presides over the team’s day-to-day business and has played a central role in everything from executing player contracts to planning in-game fan activities. Elsewhere at the team’s home field at Napa Valley College, amid blaring country music and the ballpark perfume of sizzling hot dogs, players are warming up in uniforms that still bear creases from where they were folded. Business logo banners are flapping on the outfield fences beneath the American flag. Fathers are playing catch with their sons. And the metal bleachers are filling up. The scene may seem like something out of a Norman Rockwell painting, but it’s actually the

On May 31, Ryan Cooper (previous page) and Silverados teammates T.C. Mark (27), Nick Kern (batting), and De’Andre Asbury-Heath (2) opened the team’s first season in the Pacific Association of Professional Baseball Clubs, an independent minor league.

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culmination of a painstaking, collective effort. After a year of preparation to launch the franchise, today’s May 31 contest kicks off an 80game schedule for the Silverados (the season runs through August), one of two expansion teams joining the 5-year-old Pacific Association, the only independent pro baseball league based on the West Coast. With teams also in San Rafael, Pittsburg, Sonoma, Vallejo, and Martinez (the other new club), the league is one of eight pro baseball leagues in North America that are independent—meaning it has no ties to Major League Baseball or its minor league affiliates. For players, independent leagues like this can be the first or last stop in professional baseball. But the players are only part of the picture. Creating a minor league organization from scratch, at this level, is a Herculean undertaking, from the personnel to the facilities to the finances

and more. It’s imbued with the hope of second chances and weighted with risks. And it requires nothing less than the full commitment of an entire community. “Come to a game and I think you’ll find out what Napa is all about,” Castellucci says. And to think that none of this would have happened if not for a broken arm.

hen Bruce Johnston, a 61-year-old shopping center developer, started his own consulting business in 2006 and moved with his wife, Jill, from San Francisco’s East Bay to Napa a year later, he intended to work until retirement, at which point he’d travel and enjoy the lifestyle that comes with living in one of the world’s most beautiful wine regions. But those plans were derailed in June 2016 when he tripped one night, fracturing his arm and shoulder and August 2018 Southwest 51

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Assistant general man ager Megan Castellucci, owner Bruce Johnston, and manager Tito Fuentes Jr. signed a mix of young players and experienced pros. After meeting in the locker room before the opener, Josh Monte longo (top) and his team mates had a lot to cheer about.

requiring multiple surgeries. “I couldn’t drive, travel to clients, or do much of anything but sit around, watch a lot of James Bond movies, and think,” Johnston says, laughing. “After three months of that, I realized that I didn’t miss what I had been doing.” The epiphany made Johnston’s decision to retire easier. Once he was able to drive again, he attended networking events in hopes of connecting with civic-minded leaders and organizations, including the Napa Professional Baseball Exploratory Committee, which had been considering adding a Napa team to the Pacific Association. Intrigued—and believing that a club had already been formed—Johnston reached out with the intent of volunteering at games. The next day, he received an email response saying, “We are glad you are interested in owning the team.” It took Johnston aback at first, but after a chat with his family, the idea sprouted wings. He wanted to bring something to Napa that didn’t exist: affordable family entertainment. In a region whose activity du jour is off-limits to kids, and where wine tasting can cost upward of $50 per person, a $10 baseball game ticket is about the biggest bargain around. Though Napa is known the world over for its adjacent wine valley, the town of 80,000 has an insatiable appetite for America’s pastime. With 23 youth league teams, seven high school teams, and baseball camps galore, the sport is played nearly 10 months per year in Napa County. “The attraction of Napa is its world-class wine and food, and that’s OK—it’s what drives our economy,” Johnston says. “But the reality is most locals can’t and don’t visit the Napa Valley the way visitors do. For visitors who want a different diversion one night, baseball is a great option.” Responding to the email from the exploratory committee, Johnston asked for time to dig into the business model. He gave the league a nonrefundable deposit, which gave him the first right of refusal should another bidder come along. He hit the ground running, attending Pacific Association games and taking note of their pervasive street fair vibe brought about by the carousel of between-inning games and wacky theme and appreciation nights. He also sought the advice of other team owners, including the president and general manager of the San Rafael Pacifics, Mike Shapiro. “I learned two things right away,” Johnston says. “One, that games were about much more than just baseball, and two, that I would need significant support from the community to make this work.” When minor league teams are affiliated with

major league franchises, the big league club pays the majority of the expenses. In independent leagues, the owner picks up the tab for everything, including player salaries. Despite the potential load on his personal finances, something in Johnston’s gut told him to say yes. Almost one year after breaking his arm, he signed on the dotted line and became the proud owner of a baseball team. He named it the Napa Silverados after the Silverado Trail, the well-traveled road that unites communities up and down Napa Valley.

n the fall of 2017, Johnston hired Tito Fuentes Jr. as part of his executive team. The 50-year-old, happy-go-lucky leader, whose dad played with the San Francisco Giants in the ’60s and ’70s, is never without a baseball-is-like-life affirmation at the tip of his tongue. He played minor league ball in the A’s and Los Angeles Dodgers organizations and has spent the better part of the last three decades teaching and coaching baseball to kids and young adults, a job he says he was meant to do. Though Fuentes transitioned into the role of manager before spring training, Johnston initially tasked him with securing sponsors and trade partners, who might exchange goods or services with the team. “Obviously Tito knows baseball, but he also lives in Napa and knows the people here. Everybody loves Tito,” Johnston says. Johnston also nabbed Castellucci, 25, who was the assistant general manager for the San Rafael Pacifics last year, the first woman in the league to hold the title. While tending to the business side of player acquisitions, she promoted the team at community events and led the effort to find families willing to open their doors to nonlocal players for the season. She also spent months thinking about the fan experience, planning between-inning games for kids such as basestealing races and musical chairs, and scheduling themes for each of the season’s 40 home games, including Crush Night for workers in Napa’s wine industry. Under Johnston’s leadership, Castellucci has paired each Silverados home game with a nonprofit benefactor that’s invited to set up an information booth and raffle off swag. There are nights that honor firefighters, police officers, and active service members. (Johnston also has insisted that every player stay on the field after games to sign autographs for kids.) The role Castellucci’s most proud of, however, involves getting players involved in the community, something she first worked on as a community relations intern with the A’s in 2016. august 2018 Southwest 53

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To be as fanfriendly as possible, the Silverados fill games with activities. But the team also engages the community in other ways, such as partnering with a local college on concessions.

Castellucci has accompanied players to elementary school classes and youth leagues, as well as an event supporting local veterans. Every now and then, she steals away to work out or ride her horse, Shrimp. But overall, the job has been seven days a week since she started. To her, the cause is worthy of the time. “To be at the forefront of this in my hometown is an honor,” Castellucci says. “Our community really knows how to rally behind one another.” Host families like Irish and Aissa are playing a critical volunteer role in housing nonlocal players—the typical player salary is $200 a month. Four years ago, the couple bought a large Napa house with two spare bedrooms in hopes their grown sons would come to visit more often. “We have all this room and it’s so private,” Irish says. “It’s the perfect setup, and I thought being a host was the least we can do.” “Plus, I think it’s really cool that we’re able to root for our guys,” Aissa says. Silverados catcher T.C. Mark from Arizona and pitcher Billy Felo from Pennsylvania moved in for spring training and made the team. Although hosts aren’t required to feed players, Irish can’t help herself and plans “family” dinners.

“My fear is that they will go away after the season and I will never hear from them again,” she says. “Will they think it’s weird if I want to check in on them from time to time?” “No way,” Mark says later when asked about that. “Cindy and Vic are the best. We will keep in touch for sure.”

onth after month, Johnston, Fuentes, and Castellucci worked with Napa businesses, groups, and residents to secure funding and other support. Johnston struck a deal with Napa Valley College to use its field for home games. As part of a five-year pact finalized last fall, the Silverados agreed to pay for infrastructure improvements, including new bleachers and repairs to the PA system and lights, costing Johnston around $150,000. For concessions, Johnston tapped into the college’s reputable hospitality, culinary, and tourism management program, asking the school to create a game-day menu worthy of Napa’s high standards for food. Under the guidance of program coordinator and instructor Merrick McKeig, 15 spring semester students wrote and tested recipes, worked with vendors and suppliers, and built out a

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The Silverados give residents an attractive option for kids entertainment. But they couldn’t do that without volunteers like Cindy Irish (far right) and Vic Aissa (blue shirt), who opened their home to T.C. Mark (red shirt) and teammate Billy Felo.

food truck called Scholar Eats, which serves as the Silverados food stand during home games and employs three students. “It’s been really fun for us to be a part of this from the beginning, but more than that, this has given students valuable skills they can take with them when they graduate,” McKeig says. “It was essentially like starting a small business.” Selling the vision for a team was not always easy, Johnston says. But some who were baseball lovers got it right away. Robin Baggett, who owns Alpha Omega winery in St. Helena, donated money early on, becoming a minority partner and advisor to the team. “Baseball is the best sport to watch in person with family and friends,” says Baggett, who played semipro ball until he was 50. “I’m glad I was able to do a little to help bring professional baseball here.” The local newspaper, the Napa Valley Register, agreed to provide the team with in-kind support in the form of advertising. “I really wanted to help get the Silverados off the ground,” says publisher Brenda Speth, who calls herself a “baseball-is-life romantic” and keeps souvenir baseballs in her office. “My prediction is that this team is going to be a big deal

in a few years when more people find out about it. Napa is Americana and it’s a baseball town.” More than three dozen sponsors, advertisers, and trade partners have pledged monetary and in-kind donations, totaling more than $175,000. Every dollar counts. Johnston estimates his annual operating costs at $200,000, and that doesn’t include the new bleachers or money spent just to start up the franchise. A league requirement dictates that the home team feed players on both teams after each game, so Fuentes rounded up six Napa restaurants to do it all season long. Among them are Compadres Rio Grille, which also welcomed players to a dinner with their host families at the start of spring training, and Downtown Joe’s sports bar, where owner Joe Peatman hands out schedules, holds ticket giveaways, and rings a bell on game days to announce “one hour to first pitch.” Though Johnston has logged many wins, he’s dealt with a few setbacks. The new bleachers he purchased didn’t show up on time, forcing him to use temporary seating for the season. Also, Johnston was unable to gain approval from the California Department of Alcoholic Beverage Control to sell beer or wine at the games. He found a august 2018 Southwest 55

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BOTTLES, BALLGAMES, AND MORE

workaround that involves a series of one-day festival permits. The downside is that his planned revenue stream from this source is dammed up for now. “I’ll deal with ABC next year,” he says. “Right now, I just need to make sure people can get a cold beer at the game.”

Napa Valley offers attractions beyond its renowned vineyards.

ark and Felo are just two players on the 23-member roster that Fuentes and Castellucci built over the last five months. Several were found at organized events such as a league-wide tryout in April, and through the California Winter League, the nation’s premier instructional league held in Palm Springs in February, where they signed opening day pitcher Harkin. Fuentes picked others from his vast network of managers, players, and scouts. The latter is how Mark found his way to Napa, as did centerfielder De’Andre Asbury-Heath,

ART Try the indoor and outdoor gallery di Rosa, containing more than 2,000 works by regional artists, and the Hess Collection, a winery and museum that reflects the contemporary tastes of winery founder Donald Hess. Downtown also features a sculpture trail you can follow (maps at the visitor center).

who was drafted at age 17 by the St. Louis Cardinals organization and was released last year. He wears No. 2 for the Silverados, a reference to getting a second chance. Many of his teammates find themselves in a similar position.

HIKING Surrounded by coastal mountains, Napa Valley is a primo spot for outdoor enthusiasts. At Robert Louis Stevenson State Park, a 5-mile trek up Mount St. Helena leads to a view of the valley and, on a clear day, a sight line all the way to San Francisco. At Skyline Wilderness Park, there are more than 25 miles of trails.

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COOKING CLASSES Food and drink connoisseurs find bliss at the Culinary Institute of America at Copia, the Napa branch of the famous college. Along with a cafe and restaurant, it features regular drink-and-dine events and a carousel of classes taught in a new state-ofthe-art kitchen.

Mateo Fernandez, a Napa native and left-handed pitcher, hung up his glove in 2015 after playing two years for Napa Valley College. He had been painting houses and working at pizza joints the past few years. Deivy Mendez, a pitcher

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from the Dominican Republic, was signed by the Tampa Bay Rays organization six years ago as a 16-year-old undrafted free agent but was released earlier this year. Other players, like Kai Davis (the son of former major leaguer Chili Davis), and catcher Toni (Harkin’s battery mate for opening day), are getting their first taste of pro ball. Spring training lasted eight days, with the roster eventually whittled from 42 players down to 11 pitchers, 11 position players, and a player/pitching coach, Devon Ramirez. Fuentes knew exactly what he was looking for, a strong team up the middle—catcher, shortstop, second base, and centerfield. He didn’t stray from that strategy when evaluating individual character, either, choosing players who were strong up the middle in another way—brain, heart, guts. By opening day, the chemistry between Fuentes and the players seemed promising. “I have learned something valuable from every coach I have ever had, whether it’s growing as a person or becoming a better player,” Harkin says. “I’m sure Tito will get the best out of me, too.” While his immediate goal is to steer the team to a title this year, Fuentes feels a longer-term responsibility to his players, too. “Maybe it’s because they were injured, or because they are too immature, or they made bad decisions, but these guys aren’t playing higher-level ball right now for a reason,” he says. “I feel it’s my job to figure it out. Sometimes they just need to get out of their own way.”

n the fluorescent light of the locker room, minutes before the game, Fuentes claps his hands and implores his team to listen. He’s delivering his first pregame pep talk as Silverados manager. “For most of you, this is your first professional baseball game. You might be nervous, but don’t

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be,” he says. “It’s just a game like any other.” But for the 23 sets of eyes staring back, every game is big. Moving up is a long shot. But ever the baseball philosopher, Fuentes reminds them, “Every game is a possibility.” Players signed contracts but are free to go if a higher organization approaches the Silverados about acquiring the player. “If our roster looks different at the end of the season than it does on opening day, then we’ve done our jobs. I’ll consider that a success,” Castellucci says. Though he doesn’t have the exact numbers, Shapiro, the Pacifics president, guesses around 20 players have moved each year from the Pacific Association to higher levels of independent ball or to affiliated teams. Also, it’s not just players who find new opportunities. Front office staff, broadcasters, and managers on the hunt for a career in professional baseball can also cut their teeth here. Fuentes has his eyes on managing or scouting for an affiliated or major league team. Castellucci, when thinking of the future, falls back on her love of community. “In this business, I’ve learned to never count anything out,” she says. “But I love the philanthropic side of the game, which is a part of it not a lot of people see.”

10-person-deep line has formed at the Scholar Eats food truck, where Napa Valley College students hand over Silverados Sausages, hot dogs, and nachos from a window just above the words, “We learn, you eat,” scrolled on the side. (Later, by the sixth inning, the truck will sell out of hot dogs.) From the field, Fuentes spots a teen who’s standing near the dugout, his fingers curled around the chain-link fence. Fuentes asks the boy, Austin, if he’d like to be the batboy for the game. “That just made his year,” says Larry Wiman, Austin’s grandfather, a retired San

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Francisco train operator who now coaches youth baseball and lives in Napa. Wiman has come for the love of the game and the company, and he’s found both. “It’s great to be outdoors, and there’s nothing better than being around a baseball diamond,” he says. “I’ve already run into a few buddies, too.” Before the first pitch, Johnston stands on the manicured field and starts to welcome and thank the sold-out crowd. But in a frustrating moment, the microphone fails, so Johnston has to yell. After the game begins, Johnston is taking a breather behind the dugout and hears someone calling his name. Pitching coach Ramirez jogs over and slaps a baseball into Johnston’s right hand. “The first-ever out by the Napa Silverados,” Ramirez says. Johnston’s eyes look bluer behind the tears that well up in them. His knitted brow unravels, and his taut jaw loosens into a smile. He holds the ball with his fingertips as if it’s a delicate jewel. It’s a tangible embodiment of a team and a dream, stitched together by a community. Johnston scribbles the date on the ball. On the field, before stepping to the plate for the first time, Asbury-Heath scribbles something, too. In the dirt with his bat, he writes a letter C in honor of his grandmother Clara, who attended every game when he was a kid. It’s his way of keeping her there with him, he says, and a reminder to never give up. He smacks an RBI double, part of what will become a seven-run first inning and an eventual 12-3 win. Johnston pauses to relish the moment, and then gets back to the urgent business of the hour. He has more people to thank for coming. Kimberley Lovato is a freelance writer from California who’s a sucker for a game-day hot dog. Email her at klovato@icloud.com.

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100% ELECTRIC GOING GREEN HAS NEVER BEEN THIS FUN

LOCATIONS NATIONWIDE

WWW.K1SPEED.COM

7/5/18 6:09 PM

FOCUS ON FRANCHISES

SPECIAL ADVERTISING SECTION

WHY FRANCHISES CAN WORK FOR ANY GENERATION

Opening a franchise can be financially rewarding for people of any age, whether you’re a millennial, a baby boomer, or somewhere in between. By Page Grossman portunities without having to forge the path alone. Dogtopia, the fastest growing franchise in the pet industry, stresses to its franchise owners that they’ll get the necessary support in their business journey. “You’re in business for yourself, but not by yourself,” Samios says. Each Dogtopia franchisee undergoes four weeks of training and receives help from an experienced team before opening a new location. In addition to looking for a franchise with a solid foundation and existing resources, Gen Xers often seek a brand that aligns with their values and passion, Samios says. Through its care for canines, Dogtopia offers that. Samios’ advice? “Follow your heart and do what you love, and the money will come.”

HEADER: People have been trusting Dogtopia with their pups since 2002. ABOVE: Dogtopia’s facilities offer plenty of room for play.

PHOTOGRAPHY COURTESY OF DOGTOPIA

GEN XERS

Generally defined as being born between 1965 and 1980, members of Generation X are in the prime of their careers. At Dogtopia—a franchise that provides daycare, boarding, and spa services for canines—vice president of franchise development Alex Samios says that many of Dogtopia’s franchisees are Gen Xers who have worked in the corporate world and are looking for a change. “[They’re] first-time entrepreneurs and franchise owners who can bring transferable business skills and capital,” Samios says. By becoming franchise owners, Gen Xers move away from any corporate cap that limits the amount of money they can make. Owning a franchise also enables them to widen the scope of their professional op60 southwest august 2018

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Showing dogs the love since 2002.

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Personal growth. For them & you.

Looking to make a difference in your life, career, and in the community? Now is the time! • Average revenue of over $1,500,000* • Vast educational child care demand • Financial independence • True work-life balance • Option to own or lease

Learn what separates us from every other franchise opportunity Call (410) 777-5352 or visit KAFranchising.com

*As reported by 120 mature academies in item 19 of the current Kiddie Academy Domestic Franchising FDD. This advertisement is not an offering. An offering can only be made by a prospectus first filed according to state law and which complies with the FTC rule.

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MILLENNIALS

Because millennials—those born between 1981 and 1996—are the youngest generation in the workforce, you might not expect many of them to own franchises. But they’re actually ideal candidates. The oldest members of this generation are entering their late 30s, and many now have the resources to invest in a business. Millennials who have a strong sense of purpose and want to give back to their communities may find what they’re looking for with a franchise, says Greg Helwig, president of Kiddie Academy, a franchise that focuses on child development and early education. Because the child care industry is growing rapidly, Kiddie Academy franchises also present a potentially lucrative opportunity for millennials looking

to start their first business. “Franchising with Kiddie Academy gives people the flexibility and financial earning potential they crave while allowing them to be part of something so important—shaping the minds of young children in their community,” Helwig says. Most Kiddie Academy franchisees who fall into this category are husband-and-wife teams who discover the potential benefits of being a franchise owner when they start to look for child care for their own children. “Many find themselves personally facing the challenge of finding highquality child care, which opens their eyes to the opportunity,” Helwig says. “Kiddie Academy provides children with an immersive, educational child care experience.”

7/3/18 2:49 PM

PHOTOGRAPHY BY JENNIFER SAWYER (HELWIG)

BOOMERS

TOP LEFT: Fastest Labs’ co-founder and CEO, Dave Claflin, with his wife LeDona Claflin, co-founder and CFO. ABOVE: Greg Helwig has been president of Kiddie Academy since 2011.

As the baby boomers (born between 1946 and 1964) reach retirement age, many are choosing to forgo retirement and keep busy with a new business venture. For Dave Claflin, the CEO of Fastest Labs, a franchise that provides specialty drug and DNA testing services, boomers are the ideal franchisees. “People will call here and say, ‘I’ve been making my company millions of dollars and I’m ready to grow my own business using the wisdom and skill sets I’ve gained working over the years,’” Claflin says. Fastest Labs operates from 9 a.m. to 5 p.m. weekly and is closed on weekends and holidays. The consistent schedule leaves boomers with plenty of time to spend with their families. “We’ve got young grandparents in their 50s, and they don’t want to be working when everybody else is off,” Claflin says. “That’s one of the things that we’ve always loved about Fastest Labs—it’s a family-friendly business.” Another thing Fastest Labs prides itself on is its collaboration with franchisees. “Some of the greatest ideas that we’ve implemented in our business have been from franchisees because they all bring different skill sets,” Claflin says. “We all get better as a result of having these more mature franchisees in the system.”

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SPECIAL ADVERTISING SECTION

MULTIPLE GENERATIONS

Owning a franchise doesn’t have to be a solo pursuit. It can also be a cross-generational venture and is often a family affair. Jack Johnson knows this from firsthand experience. He grew up in a family business and went on to cofound The Franchise Insiders with his wife, Jill. Together, they connect potential franchise owners with the opportunities best suited to them. “Franchising is really a strategic investment for everyone at every level,” Johnson says. “Younger couples can begin early and build a diversified portfolio of franchises that grow to be an empire. Husbandand-wife teams who are middle-aged can enjoy the security of one keeping

TOP: Jack Johnson was involved in his family’s business from a young age. CENTER: The Johnsons have worked in the franchise business for more than 10 years.

their job, while the other starts and grows the business until it can match and exceed both salaries. Older and retired individuals have the time to start a franchise and get it off the ground, building a business that can be a landing spot and financial asset for family members.” The broad appeal is part of why franchises are popular. “One in every 12 businesses in the U.S. is a franchise,” says Johnson, adding that with strategic planning, franchising can be quite profitable. “Right now, I’m working with a candidate in his late 70s who is a trusted adviser to an executive in his 40s. The older gentleman is heading the search and doing a lot of the ground work for the business to get it up and running and profitable, so it will be an easier transition for the executive who is used to drawing a nice sixfigure salary.” But owning a franchise can be about more than just operating a business, says Debbie Petok Hufford, communications director for SealMaster, a company that manufactures and distributes pavement maintenance materials and equipment. “For several of our owners, a SealMaster franchise is a legacy business that supports multiple generations as shareholders employed by the business,” she says.

PHOTOGRAPHY BY REALITY AND RETROSPECT/BRITNEY JARMIN

FOCUS ON FRANCHISES

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With over a decade in the franchise industry, we’ve helped hundreds of prospective entrepreneurs, people from all walks of life, become successful franchise business owners -many of whom have gone on to own million dollar businesses. Our proven system makes it easy to find your perfect franchise match.

• Personal introductions to the most profitable and successful franchise brands • Exclusive info on new, growing franchises that have industry insiders abuzz & investing • The “truth” about the real costs & earning potential of today’s top franchise opportunities • Options to finance a franchise without breaking the bank

Whatever your business ownership goals may be, The Franchise Insiders will help you make a smart investment in franchising!

THE FRANCHISE INSIDERS DOES NOT GUARANTEE THE FINANCIAL PERFORMANCE OF ANY FRANCHISE OR BUSINESS OPPORTUNITY. THE DECISION TO PURCHASE A FRANCHISE OPPORTUNITY MUST BE BASED ON A BUYER'S INDEPENDENT RESEARCH AND ANALYSIS. THE FRANCHISE INSIDERS IS NOT LIABLE FOR ANY REPRESENTATION MADE BY AN EMPLOYEE, AFFILIATE, OR ASSOCIATE OF ANY FRANCHISE OR THE FRANCHISE INSIDERS WITH RESPECT TO THE FINANCIAL PERFORMANCE OF THE BUSINESS BEING ACQUIRED. THIS DOES NOT CONSTITUTE AN OFFERING; AN OFFERING CAN ONLY BE MADE BY A PROSPECTUS FILED WITH THE REFERENCED STATE, WHICH FILING DOES NOT CONSTITUTE APPROVAL.

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SPECIAL ADVERTISING SECTION

Many SealMaster franchisees purchase a franchise with their adult children or acquire it when their children are young and plan to pass the business on. “Once those children become adults, they are very involved in the business, own a percentage of it, and are poised to purchase or inherit more shares—perhaps even all shares—to take ownership upon their parents’ retirement,” Petok Hufford says. Many business owners also involve nephews, nieces, and other relatives. While each generation brings something to the table, Petok Hufford says age ultimately doesn’t matter. “It’s hard work, passion, business acumen, and other important factors that determine success,” she says. “Age is just a number.”

FOCUS ON FRANCHISES

ABOVE: Jake and Jody Bernath (left) purchased their Indianapolis-based franchise with Jake’s parents, David and Judy Bernath, in 2007. Last year, they bought their second SealMaster franchise.

FRANCHISE BUSINESS OPPORTUNITY

BOLD AMBITION Supply the Pavement Maintenance Industry

AVERAGE GROSS SALES “The SealMaster franchise is not only a nice income generator, it’s a great capital asset and wealth builder. It has allowed me a lifestyle beyond my hopes and dreams.” Bob Krebs – SealMaster Franchise Owner “The ability to create wealth for yourself within SealMaster is staggering.”

“We just keep growing and growing and to me, the market is limitless.”

Darrel Stein

Jake Bernath

SealMaster Franchise Owner

$6.5 MILLION SealMaster manufacturing territories in Fiscal Year 2017*

SealMaster Franchise Owner

SealMaster Franchisees Manufacture Pavement Sealer and Distribute a Full Line of Pavement Maintenance Products and Equipment Learn more at sealmaster.net/franchise-opportunities or call (800) 341-7325

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*More detail is provided in the Franchise Disclosure Document. Offer made by prospectus only.

New & Existing Territories Available

7/5/18 12:20 PM

SPECIAL ADVERTISING SECTION

MEETING PROFESSIONALS INTERNATIONAL

MEETINGS: A SMART CHOICE PHOTOGRAPHY COURTESY OF SOLIMAN PRODUCTIONS INC.

Investing in convention centers and face-to-face engagement pays off. By Rich Luna The power of face-to-face meetings is evident: $845 billion in business sales, 2.5 million direct jobs, and 22 percent growth between 2009 and 2016. That spells confidence for communities such as Las Vegas and Louisville, Kentucky, which are investing nearly $600 million to build new facilities. “The present is strong and the future is bright,” says Roger Dow, president and CEO of the U.S. Travel Association. “The growth of the meetings industry is credible in part due to the fact that there are new and improving facilities. All these new facilities will pay dividends in terms of more jobs, spending and tax revenue.” Doug Bennett, senior vice president of convention development at Louisville Tourism, says the Kentucky International Convention Center, opening this quarter, will meet increasing demand. “Businesses see face-to-face engagement with existing and potentially new customers as a great investment,” he says.

“Cities like Louisville who have a strong and diverse business landscape are poised to do well in the growth of meetings and conventions.” In Las Vegas, Caesars Entertainment is beginning construction on CAESARS FORUM, expected to open in 2020. “Being face to face is how companies increase stock prices and sell products,” says Michael Massari, chief sales officer at Caesars Entertainment. “The fact that the new builds are happening is a testament to face-to-face meetings.” Paul Van Deventer, president and CEO of Meeting Professionals International, the largest association for meeting and event professionals, says recent research confirms the “industry plays a critical role in connecting people and bolstering crucial segments of our national economy. The numbers reiterate what anecdotally we always knew to be true—no matter the industry, investing in face-to-face meetings is a smart choice.” Learn more at mpi.org. august 2018 southwest 67

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MEETING PROFESSIONALS INTERNATIONAL

SPECIAL ADVERTISING SECTION

CAESARS FORUM CAESARSMEANSBUSINESS.COM

aesars Entertainment has announced plans to develop CAESARS FORUM, a brand new, 550,000-square-foot conference center in Las Vegas. The $375 million investment will feature the two largest pillarless ballrooms in the world, located at the center of the Las Vegas Strip. Scheduled to officially open in 2020, CAESARS FORUM will be the ideal location for anyone looking to host meetings and events in Las Vegas. CAESARS FORUM will feature 300,000 square feet of flexible meeting space, with the two largest ballrooms being 110,000-square-foot ballrooms. The ballrooms will be perfect for any event including general sessions, breakouts, meals and exhibit space. The ballrooms will be beautifully appointed, offering carpet, lighting fixtures and a finished ceiling. The conference center can hold meetings for more than 10,000 attendees and will offer the latest in technology, a modern design, natural light and a neutral pallet. In line with Caesars’ environmental initiatives, the conference center will be LEED Silver certified. CAESARS FORUM will be built all on one level with two loading docks, making it easy to set up and tear down meetings. CAESARS FORUM will have direct access to the 5,000

rooms at both LINQ and Harrah’s hotels through the FORUM Sky Bridge. Flamingo Las Vegas is accessible through the LINQ Promenade and offers another 3,500 hotel rooms. In addition, the conference center will be walking distance to eight of Caesars Entertainment’s Las Vegas properties providing accessibility to 20,000 rooms. With so many options, planners can offer a range of hotel rates to their attendees, providing complete flexibility. The FORUM Sky Bridge will feature a monorail stop, giving attendees an effortless way to get around the Las Vegas Strip. The conference center will feature FORUM PLAZA, a 100,000-square-foot outdoor plaza. The plaza will be perfect for breakfast, lunch or dinner under the stars. The outdoor space can also be used for wellness breaks, receptions and corporate social responsibility activities. The FORUM PLAZA will be connected to the LINQ Promenade, anchored by the world-famous High Roller. The High Roller can accommodate 40 attendees per pod and is perfect for cocktail receptions and coffee breaks, offering the best view of Las Vegas. The LINQ Promenade features shopping, dining and entertainment. Caesars is already taking reservations for this state-of-the-art conference center.

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$375 MILLION CONFERENCE CENTER OPENING 2020 IN LAS VEGAS CA ESA RS FORU M.com C ae s ar s M e an s Bu s i n e s s .co m

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FOCUS ON EDUCATION

SPECIAL ADVERTISING SECTION

EXPAND YOUR HORIZONS

Take a closer look at three institutions—and one school district—equipping students with the educational tools they need to succeed. By Susan B. Barnes

Creighton University

FUELING CAREER AMBITIONS

In today’s increasingly competitive professional landscape, it’s important to stand out in your field. One way to accomplish that is by obtaining a post-graduate degree. The U.S. Bureau of Labor Statistics reports that the average earnings of adults 25 and over with a master’s degree increase by more than $10,000 per year compared to those with just a bachelor’s degree. “Perhaps most importantly, though, graduate education helps

students acquire the knowledge and skills necessary to solve the complex problems that are part of today’s world and our global economy,” says Gail M. Jensen, dean of the Graduate School and College of Professional Studies at Creighton University in Omaha, Nebraska. As dean, Jensen helps oversee more than 40 master’s-level programs, from a Master of Arts in Ministry to health-related programs focused on biomedical sciences and pharmacology. Creighton, a private, Jesuit, Catholic university, also offers doctoral programs, including a Doc-

torate of Education in interdisciplinary leadership. When seeking an advanced degree, Jensen says it’s important to consider the big picture. “You want a diverse faculty made up of teacher-scholars, not just researchers, who have real-world, professional experience,” she says. “At Creighton, we strive not only to provide graduate-level learning experiences that help our students with disciplinary depth, but also to foster in them the ability to take that broader view that is so critical to thoughtful leadership.”

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Come Fly With Us

Creighton University prepares students for success with leading undergraduate, graduate and professional programs No. 1 among Midwest regional universities for 15 consecutive years. 99% of our graduates are employed, enrolled in graduate studies or participating in service programs within 6 months.

See how Creighton delivers success: creighton.edu

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#ChooseCreighton

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FOCUS ON EDUCATION

SPECIAL ADVERTISING SECTION

The University of New Mexico

EMPOWERING OUR STATE OF MINDS

The University of New Mexico is a city within a city—offering unparalleled educational opportunities, world-class arts and technology, and comprehensive medical care. It’s the University for New Mexico, molding students into collaborators, researchers, innovators, and educators on a culturally vibrant campus in the heart of Albuquerque. UNM is an information hub— sharing knowledge and creating new research alongside others. Others, like some of the most technologically advanced laboratory partners in the world. UNM finds answers,

creates jobs, and develops solutions that seek to improve the lives of people everywhere. As a Highest Research Activity doctoral university, designated by the Carnegie Classification of Institutions of Higher Education, UNM does more than practice what they teach, they revolutionize collaboration. UNM’s Innovation Academy unites students from around the globe with respected faculty to solve real problems through interdisciplinary programs and hands-on experiences. “It is critical that we continue breaking down the barriers that discourage interdisciplinary research because society’s biggest problems,

humanity’s most challenging health issues, and our planet’s most difficult environmental threats are best solved at the intersections of multiple disciplines,” says UNM’s President Garnett S. Stokes. Health is also top of mind—UNM Hospital serves as the state’s only Level 1 trauma center and the UNM Comprehensive Cancer Center is the only center in the state to be designated by the National Cancer Institute. Ranking high in rural medicine, family medicine, and nursing/midwifery, the school is committed to improving health locally and beyond. “There is no end to how we can imagine ourselves, individually or as a university, if we act with intention to realize a positive and far-reaching impact. When we are aligned in purpose, and that purpose drives our actions, we can innovate, solve problems, and create opportunities,” says Stokes. Define your future in this incredible place, where learning is driven by innovation.

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EACH OF US

Defines ALL OF US

We are a community of unique perspectives embracing our differences. We are a culture of contrast rather than a contrast of cultures, unafraid to let our colors run and blend and let the very things that divide us become the things that connect us to each other. So we can create, collect and spread knowledgeâ&#x20AC;&#x201D;about everything from nuclear engineering and fine art to enzymatic fuel cells, revolutionary medicine and forensic accounting. What makes us different makes us strongâ&#x20AC;&#x201D;and a force to be reckoned with. define.unm.edu

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FOCUS ON EDUCATION

SPECIAL ADVERTISING SECTION

DISCOVERING THE SCIENCE OF BUSINESS

Oklahoma State University’s Spears School of Business considers its Ph.D. in Business for Executives program to be an intensive education of the “science of business.” “Our program is very different [from other MBA or master’s programs] in that a Ph.D. in Business for Executives candidate applies the scientific method to try to find statistical support for his or her hypotheses about business,” says Toby Joplin, director of executive

doctoral programs at the Spears School of Business. “We are teaching our executive students how to better make data-driven, evidence-based decisions in their organizations.” Over three years, executives continue to work full time while completing the 18-course, 60-credithour, AACSB-accredited Ph.D. program. The program requires an annual commitment of four days a month for 10 months in on-site residencies, which are then supplemented by online classes the rest of the year. The program’s courses address not only organizational issues

but also creativity, innovation, and a comprehensive spectrum of research methods. Overseeing the Ph.D. program are researchers and instructors from the Spears School of Business faculty, as well as global scholars who are leaders in their respective fields of research. Ph.D. candidates are not only applying existing best practices but also developing new practices for the future. Since its inception in 2012 and its first graduating class in 2014, the Ph.D. in Business for Executives program has conferred 41 degrees. A limited number of students are admitted to the program each August, and requirements include extensive management experience and a master’s degree or higher from an accredited college or university.

Oklahoma State University

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CREATING THE

BEST PRACTICES OF THE

FUTURE

â&#x20AC;&#x153;Applicants are attracted to our program because it allows them to earn an AACSB-accredited PhD degree in just three years. The executive scheduling format allows leaders to continue to run their organizations while earning their degree. Our alumni are returning to their organizations better equipped to make data-driven decisions and are highly sought after as faculty by research universities. Our students and alumni are teaching and conducting research at the University of Notre Dame, Southern Methodist University, the University of Texas, Tulane University, Texas Christian University and many others.â&#x20AC;? Toby Joplin, CPA, PhD Director of Executive Doctoral Programs Oklahoma State University

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Deadline to submit application for Class of 2019: MARCH 1, 2019 918.594.8653 | phdexec@okstate.edu business.okstate.edu/phdexec

6/20/18 9:40 AM

FOCUS ON EDUCATION

SPECIAL ADVERTISING SECTION

TEACHING THE NEXT GENERATION

Clark County School District

CCSD

Clark County School District

CCSD CHANGES LIVES, STARTING WITH YOURS Accept the challenge and work where you can make a difference. We are searching the globe for those committed individuals with extraordinary passion, the keen ability to connect with students, and a relentless drive to achieve life-changing results.

NOW HIRING Licensed Teachers, Support Staff, Substitutes, Administrators, School Nurses, Speech/Language Pathologists, School Psychologists, Occupational Therapists, Physical Therapists, School Social Workers, Counselors, and Deaf/Hard of Hearing Staff.

Laying the foundation for a successful future begins in childhood, so it’s crucial to have well-trained and passionate school teachers. As the fifth-largest school district in the country, Nevada’s Clark County School District encompasses more than 350 schools and is responsible for educating more than 320,000 students enrolled in grades K–12—nearly 75 percent of all students in the state. The school district’s success is exemplified by the success of its graduates. With a graduation rate of more than 83 percent, the class of 2017 had 56 National AP Scholars and an impressive $228 million earned by recipients of Merit Scholarship awards. To help guide these students’ futures, the Clark County School District employs more than 42,000 full-time, part-time, and temporary teachers and licensed staff members, as well as substitute teachers—and they’re looking for more people to join the team. The school district is actively recruiting for administrative, support, and substitute positions, and will work with qualified candidates to achieve necessary teaching credentials through its Alternative Routes to Licensure program. The 10-week ARL program includes a teacher preparation boot camp and 20 days of field experience in a district classroom. Upon completion, candidates are invited to apply for a provisional teaching license and are eligible to be hired as a Clark County School District teacher and receive a full salary and benefits.

APPLY TODAY! To learn more or to apply, visit www.Teach.Vegas. For application assistance, contact Human Resources at (702) 799-5427.

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7/9/18 8:58 AM

Fun!

Sudoku BY GARETH MOORE

How-To / Fill in the blank squares so that the numbers 1 to 9 appear once in every row, column, and 3-by-3 box. There is only one solution per puzzle. Answers on page 78

Easy

For more fun, enter to win an Apple TV and see the official rules at southwest mag.com/apple-TV.

Medium

Hard

T:7.5”

T:5.125”

LIVE FRIDAY SEPT 7 8 | 7C STANDUPTOCANCER.ORG STAND UP TO CANCER IS A DIVISION OF THE ENTERTAINMENT INDUSTRY FOUNDATION, A 501(C)(3) CHARITABLE ORGANIZATION. IMAGES ARE FROM STAND UP TO CANCER TELECASTS AND EVENTS. THE AMERICAN ASSOCIATION FOR CANCER RESEARCH (AACR) IS STAND UP TO CANCER’S SCIENTIFIC PARTNER.

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Peace of Mind – Now.

Sudoku Answers

Without leaving the comfort of your seat.

Instructions: is exercise can be done anywhere that people congregate (airports, malls, parks, beaches, etc.). It should be done on strangers, unobtrusively, from some distance. Try to do all ﬁve steps on the same person. Expected result: a personal sense of peace.

Easy

Step 1 With attention on the person, repeat to yourself, “Just like me, this person is seeking some happiness for his/her life.” Step 2 With attention on the person, repeat to yourself, “Just like me, this person is trying to avoid suﬀering in his/her life.” Step 3 With attention on the person, repeat to yourself, “Just like me, this person has known sadness, loneliness and despair.”

THE COMPASSION PROJECT

Step 4 With attention on the person, repeat to yourself, “Just like me, this person is seeking to fulﬁll his/her needs.” Step 5 With attention on the person, repeat to yourself, “Just like me, this person is learning about life.”

Medium

Variations: 1. May be done by couples and family members to increase understanding of each other. 2. May be done on old enemies and antagonists still present in your memories. 3. May be done on other life forms.

Save 10%

Hard

on summer airport rides Use code SS18S Book on the app or at SuperShuttle.com. Expires December 31, 2018. Restrictions may apply.

For more brain-training games from Gareth Moore, visit brainedup.com.

The airport ride experts

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H-to-O BY DOUG PETERSON 1

A puzzle for starters. Answers on page 81 Across

1 Spherical kids’ toy 7 Biggest of the Three

Bears 11 Teensy lie 14 Aviator Earhart 15 Came down to earth 16 Physicians’ org. 17 Typical Las Vegas establishment 19 Dr. Seuss’ The ___ in the Hat 20 Carmen highlight 21 There are 168 in a wk. 22 Seize quickly 24 Vichyssoise vegetables 26 Gp. in many spy novels 28 Corp. money manager 29 Kids’ board game that teaches counting 34 Expel from law practice 38 Prefix meaning “recent” 39 On an ocean liner 40 Put in danger 42 Coffee additive for vegans 44 New York Mets’ former stadium 45 Recognize

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Easy Crossword

47 In an intense way 48 Deli request, perhaps 51 Novelist Tolstoy 52 ___ center (teen

hangout) 53 Sharpens, as a knife 58 Sound judgment 61 Inexperienced 63 ___ Grey tea 64 Gold, in Granada 65 TV show set in the Aloha State 68 Bird raised on ranches 69 Spoken, not written 70 Squirrel, for one 71 Grabbed a chair 72 Watch over 73 Isn’t imaginary

Down

1 Taj ___ 2 Love, Italian style 3 Knot again 4 Desolate and dreary 5 Rapper ___ Wayne 6 Per person 7 Fiery feeling 8 Moonlight Oscar winner

Mahershala

9 ATM codes 10 “Right now!” 11 Accounts for, when

making a plan

12 Apple computer since 1998 13 Spot for a soak 18 St. Louis landmark

23 Steep-roofed house

style

25 ___ -Pei (wrinkly

pooch)

27 Leaders of the pack? 30 Nationality of singers

Bono and Enya

31 Play ___ (skip school) 32 Raise one’s voice 33 Like some barrel-aged

wines

34 Iron Chef creation 35 “If you ask me,” in

texting shorthand

36 Explains explicitly 37 Decorated like some

purses and moccasins

41 Impolite glance 43 “Oh man, that hurts!” 46 Shade of green 49 Not cool enough 50 Brazilian berry

used in dietary supplements 54 Supermodel Klum 55 Icicle anchors 56 Ex-senator Lott 57 Openings for coins 58 Trials and tribulations 59 Harry Potter librarian Pince 60 Colt’s mother 62 Speaker-to-stereo link 66 Pale 67 Attractive person, in slang

7/10/18 10:22 AM

ENTER TO WIN AN UNFORGETTABLE EXPERIENCE AT THE MOB MUSEUM IN LAS VEGAS

Sharing Is Caring BY DOUG PETERSON 1

•

Two admission tickets

•

Dual museum membership

•

Interactive scavenger hunt throughout the museum’s exhibits

OFFICIAL RULES: No purchase necessary. A purchase does not increase your chances of winning. To enter, complete an official entry form on facebook.com/southwestmagazine or south westmag.com/sweepstakes. Entries will be accepted starting August 1, 2018 and must be received no later than midnight CDT, August 31, 2018. Sweepstakes is open to all legal U.S. residents who are 21 years and older. Employees of Pace Communications, Inc. “Sponsor,” Southwest Airlines, all sweepstakes sponsors and their immediate families are not eligible. One winner will be selected in a random drawing by Pace Communications, 1301 Carolina Street, Greensboro, NC 27401, on or about September 15, 2018. Only one (1) entry per individual is allowed. Duplicate entries will be removed. Odds of winning are dependent upon number of entries received. For a list of winners, send self-addressed, stamped envelope to SOUTHWEST: THE MAGAZINE SWEEPS, Pace Communications, 1301 Carolina Street, Greensboro, NC 27401. The winner will be notified by email or telephone. If the winner does not agree with the rules of the sweepstakes, or does not meet the requirements to be eligible to enter this sweepstakes, winner will be excluded as a possible prize winner. Winner must respond to notification and both winner and any included guests must sign an Affidavit of Eligibility within 10 days or an alternative winner will be selected at random. Federal, state, and local taxes are the responsibility of the winner. Void where prohibited by law, and all federal, state, and local laws apply. The winner will receive a 1099 IRS tax form. The prize consists of two (2) adult single admission tickets ($54), dual membership ($70), and a scavenger hunt for up to 10 friends ($280), and has a promotional value of $404. Prizes are nonrefundable, non-transferable, are not redeemable in cash, and may not be substituted by the winner. Restrictions may apply. See Official Rules at southwestmag.com/sweepstakes for full details and restrictions.

F4_fun_DE.indd 80

PACKAGE INCLUDES:

(ONLY ONE ENTRY PER PERSON )

ENTER AT FACEBOOK.COM/SOUTHWESTMAGAZINE OR SOUTHWESTMAG.COM/SWEEPSTAKES

Hard Crossword A puzzle for experts. Answers on page 81 Across

1 Days gone by 5 Accomplished 9 ’70s sitcom family name 14 Modern transportation

option

15 Enthusiasm 16 Pumps don’t have them 17 La Bayadère attire 18 Clark from Krypton 19 Valuable 20 Accessory for Batman’s

custom-made diving costume? 23 Big dog, briefly 24 Wetlands bird 25 Having no scruples 29 Swim back and forth in a pool, say 33 Officer who protects T-shirts and fridge magnets? 36 Tampa Bay player, in headlines 37 Like some shifts 38 Small battery size 39 Irish coin 40 Tiny six-footer

41 Bedroom piece used to store fish? 45 University of

Wisconsin’s Bucky Badger, for one 47 A perfect square 48 For the birds? 51 ___ Spiegel (German news magazine) 52 Tiny dessert hidden in one’s palm? 58 Inaccuracy 59 Fan club’s focus 60 Ordered 62 Like tumblers 63 Lowest card in pinochle 64 Pita-wrapped sandwich 65 Clad like Kagan 66 New Mexico resort town 67 30 for 30 channel

Down

1 “Stay ___ !” 2 Share a border with 3 Brother of Cain

and Abel

4 Romeo, to Juliet 5 Prison in the Harry

Potter books

6 Electronic reminder 7 Strips between stripes 8 Knighted John 9 Candy with a chewing

gum center

10 Nadal who’s won

11 ___ above the rest 12 Dis and dat 13 River through

Belgium

21 ___ package 22 Generic canine name 25 Faith with Five Pillars 26 2016 Disney film set in Polynesia 27 Mixed-breed pooches 28 Unreliable source 30 Insulting language 31 Food processor

setting

32 Dismiss as unworthy 34 Radio format 35 Scoundrels 39 Make an enemy of 41 Type of bridge or wagon 42 Keep ___ (persist) 43 Brainteasers 44 Wharton grad,

perhaps

46 King of pop 49 Words after give or take 50 Gymnast Comaneci 52 Burn a bit 53 Conclusion lead-in 54 Furniture with bars 55 Thing to shun 56 Florida attraction 57 Iconic lawman 61 Exaggerated workload

Wimbledon twice

7/9/18 5:30 PM

- Modern CAD CAM - 15 ton to 2,000 ton - Mold Flow Analysis - Prototypes/Models within 2 weeks - Full Engineering and QC Staff - No Job Too Small - Welcome Existing Jobs to Quote - Hot Stamping - Sonic Welding - Complete Assembly Our firm is seeking new projects!

We are willing to amortize tooling over production runs, and offer no charge for tooling on high production runs. Nominal terms for parts is net 60.

We offer the best prices and great service!

113 Railroad St. email: ntm@centurytel.net phone: (608) 462-5066 Elroy, WI 53929 fax: (608) 462-8950 WWW.NTMUSA.COM

RESTAURANT OF THE MONTH

Ft. Lauderdale / Boca Raton, FL CASA D’ANGELO Boca Raton: 171 East Palmetto Park Rd. - 561.338.1703 Ft. Lauderdale: Sunrise Square Plaza,1201 N. FederalHwy. - 954.564.1234 Wine Spectator Best Award of Excellence, 2015. Zagat America's Top Restaurants, 2015. Rated as not only one of the best Italian restaurants in Florida, Casa D'Angelo has also been recognized in the industry as one of America's finest Italian restaurants. www.casa-d-angelo.com I created Casa D’Angelo with recipes handed down to me from generations of passionate Italian cooks—like Mama Elia. Over the years, I have added my own touches and even created a few new recipes, all with the goal of giving you a truly authentic yet modern taste of my homeland. I look forward to greeting you personally at one of my tables soon.–Chef Angelo Elia.

Anaheim / Los Angeles ANAHEIM WHITEHOUSE 887 South Anaheim Blvd - 714.772.1381 Wine Spectator Award of Excellence, 2001-2017. DiRona Since 1988. Zagat Rated Excellent, 2015. Northern Italian. “Absolutely outstanding...excellent North Italian fare, superb service, always an experience”–Zagat www.anaheimwhitehouse.com

Chicago / Downtown Italian Village Restaurants-Visit Italy right in Chicago THE VILLAGE - 312.332.7005 71 W. Monroe Street Chicago's Oldest Family Italian Restaurant–Al Capone was a regular. Guests dine in cozy nooks designed like a small Italian town. Celebrating our 88th anniversary this year. www.italianvillage-chicago.com LA CANTINA - 312.332.7005 A premier Italian Steak and Chop House VIVERE - 312.332.4040 A contemporary restaurant featuring "new" Italian cuisine from all regions of Italy. 2015 Wine Spectator Top Ten Italian Restaurants, 2015 DiRona Award, 2015 Wine Enthusiasts Ultimate Distinction Award.

Disneyworld/Universal/Orlando, FL

CHRISTINI’S CHRISTINI’S IS ONE OF THE MOST AWARDED ITALIAN RESTAURANTS IN THE UNITED STATES. www.christinis.com

Los Angeles / Santa Monica, CA LOCANDA DEL LAGO 231 Arizona Avenue - 310.451.3525 "Don't miss the Ossobuco alla Milanese"–Gourmet, "There's no better place to people-watch than at the outdoor patio"–Frommers. Wine Spectator Award of Excellence, 2015. www.lagosantamonica.com

232 North Dale Mabry - 813.875.6660 An Old World bliss in the heart of Tampa serving authentic Italian Cuisine since 1984. Every night Guido and Gino Tiozzo welcome you at the door and every lady will leave Donatello with a rose on her hand as a thanks for being there. You’ll see for yourself that hospitality has ancient roots at Donatello. Full Bar, Piano Lounge, Private Rooms. Wine Spectator Award 18 consecutive years, 2000-2018. Editor’s Note: The Finest in Tampa Bay. Try the Osso Buco and the Filet Mignon, they are over the top! www.donatellotampa.com

Advertorial

Info 1-800-448-7544

Tampa, FL DONATELLO

Advertiser Directory

Crossword Answers Stuck? Try these tips, and tweet us yours @SouthwestTheMag #mycrosswordtips. Start at the top Try answering the opening “Across” clues first; they’ll give you the first letter of many down clues, making those easier to answer. Fill in the blanks The clues that include “___” tend to be easier, so tackle those early on. Tense matters If the clue is in the past tense, for instance, the answer will be, too. Be aware of abbreviations If the clue is abbreviated, so will the answer.

H-to-O M A H A L

A M O R E

R E T I E

B L E A K

D I S H

I M H O

W O E S

I R M A

S P E L L S O U T

B E A D E D

L E I A L C A H R S C H I H A R R I L S E T H E O R O M H A W O R A T E N

P A S S I O N E M E R A L D

A P A L I T I N O S N A C C H E E O S O Y K E A Y O C W A W I I F R O E X

A F R A M E

F A C T O R S I N

I M A C

B A T H

Y E L L

O A K Y

H E I D I

E A V E S

T R E N T

S L O T S

A C U T

D E S E

Y S E R

A B E U S S T E R A K N E G Y E S

P U R E E

S C O R N

landrysinc.com

fi rstbuild.com

k1speed.com

Inside Front Cover

p. 22

p. 59

goldennugget.com

sclv.com

supershuttle.com

Inside Front Cover

p. 23, 27

p. 78

itsjustlunch.com

arkansas.com

bobs-steakandchop.com

p. 2-3

p. 24-25

p. i80

visitalbuquerque.org

untuckit.com

madametussauds.com

p. 5

p. 28

p. i80

weathertech.com

deepeddy.com

rodiziogrill.com

p. 6

p. 31

p. i80

theparkingspot.com

fl exispot.com

samuelhubbard.com

p. 8

p. 38-39

p. 95

swedish.org/radiosurgery

thirdlove.com

stellarosawines.com

p. 8

p. 41

Inside Back Cover

miraclemileshopslv.com

movecalifornia.org

karrass.com

p. 9

p. 46

Back Cover

visitphoenix.com

offl easeonly.com

p. 17

p. 47

Sharing Is Caring P A S T U B E R T U T U T H E L I M M O S O U V L A T E A N T M A S C A S E C R E R R O A G I L R O B E

C A R E C O V E R E D

A Z K A B A N

B E E P

L A N E S

L I R A A A R P T I A N T H A I D N I T A

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E B L L T O O F W N I P D O C O P A D R E S I X D E N D C O L N E O S

R A F A E L

E A T R O P N

7/9/18 10:42 AM

Marketplace ADVERTISEMENT

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TO ADVERTISE IN MARKETPLACE, CONTACT ADVERTISING@SOUTHWESTMAG.COM 82 southwest august 2018

F2_marketplace_NP.indd 82

7/2/18 11:16 AM

The Guide GET IN THIS SCENE

Chicago

PHOTOGRAPHY BY LEONARDO PATRIZI/ISTOCK

1 At Southwestvacations.com®, book your flight to Chicago. 2 Add on excursions and activities, like a visit to the Field Museum or a pizza tour. DID YOU KNOW? Southwest offers more than 200 daily departures to 60-plus nonstop destinations from Midway International Airport.* IN THIS ISSUE / 84 Travel Tips / 86 Inflight Entertainment / 87 Beverages / 88 Products and Services / 90 Rapid Rewards® / 92 Go International / 94 Route Map

* Based on DOT published schedules for August 2018.

AUGUST 2018 SOUTHWEST

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Travel Tips

Fly Like a Pro

SNACK PACK

Check out these reminders to enjoy a stress-free travel experience. SAY CHEESE!

Please be respectful of Employees and Customers when capturing photos or videos onboard.

Secure a position in the A1-A15 boarding group with upgraded boarding. Ask a Customer Service Agent at the gate or ticket counter.*

We serve complimentary snacks,** but feel free to bring your own food onboard— you just can’t bring your own alcohol to consume onboard.

SMOKE-FREE E-cigarettes are not allowed to be used in the cabin.

Permitted Pueden usarse dentro del avión Small portable electronic devices (PEDs) such as tablets, e-readers, and smartphones weighing less than 2 pounds may be used in AIRPLANE mode at all times on domestic flights, unless a Crew Member indicates otherwise. A small PED may be held in hand, attached to a person, or placed in clothing or a seatback pocket. Devices and accessories may not block access to the aisle. Large PEDs such as laptops weighing 2 pounds or more must be stowed under the seat or in an overhead bin for taxi, takeoff, and landing. It is recommended that laptops be placed in a case when stowed under the seat. On international flights, all PEDs must be turned off during taxi, takeoff, and landing at airports outside the U.S. and its territories. Please use headphones for all audio and video. Siempre puedes usar dispositivos electrónicos portátiles y pequeños (PEDs) tales como tabletas, lectores electrónicos y teléfonos inteligentes que pesen menos de 2 libras en modo AVIÓN en los vuelos domésticos,

excepto si un Miembro de la Tripulación indica lo contrario. Puedes tener un PED pequeño en la mano, llevarlo encima, en la ropa o en un bolsillo en el respaldo del asiento. Los dispositivos y accesorios no pueden bloquear el acceso al pasillo. Los PEDs grandes como computadoras portátiles que pesen 2 libras o más deben de ser guardados debajo del asiento o en los compartimentos superiores mientras el avión avanza por la pista, durante el despegue y el aterrizaje. Se recomienda que las computadoras portátiles se guarden en un estuche debajo del asiento. En los vuelos internacionales, todos los PEDs deben permanecer apagados mientras el avión avanza por la pista, durante el despegue y el aterrizaje en aeropuertos fuera de los EE. UU. y sus territorios. Por favor usa auriculares para cualquier sonido o video.

Smartphones (in AIRPLANE mode) Teléfonos inteligentes (en modo AVIÓN) Tablets or E-readers (in AIRPLANE mode) Tabletas o lectores electrónicos (en modo AVIÓN) Laptop Computers Computadoras portátiles Audio Players Aparatos de audio DVD/CD Players Reproductores de DVD/CD

Digital Cameras Cámaras digitales GPS Receivers GPS Hand-Held Electronic Games Juegos electrónicos portátiles Satellite Radio Radio por satélite Video Camcorders Videocámaras Bluetooth Devices Dispositivos Bluetooth

Sometimes Permitted

Pueden usarse en ocasiones dentro del avión We understand you may want to document your travel on Southwest Airlines. Want to photograph and/or record Southwest Airlines Customers or Employees? Let them know first! The use of cameras and mobile devices is permitted onboard to capture personal events but can never interfere with the safety of a flight and should always respect others’ privacy. Entendemos que es posible que desees documentar tu viaje en Southwest Airlines. ¿Quieres fotografiar y / o grabar Clientes o Empleados de Southwest Airlines? ¡Hazles saber primero! El uso de cámaras y dispositivos móviles se permite a bordo para capturar eventos personales, pero nunca debe interferir con la seguridad de un vuelo y siempre debe respetar la privacidad de los demás.

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On a Business Trip? TAKE YOUR PICK With Business Select®, you can be one of the first to board with priority boarding. Pick the seat you want and have room for your carryon bags. Visit Southwest. com/businessselect.

For your next trip, try EarlyBird Check-In® ($15 one way†). We’ll automatically check you in and reserve your boarding position 36 hours before your flight. That’s a full 12 hours earlier than our traditional 24-hour check-in.

BEFORE YOU GET UP, REMEMBER ...

Although you can form lines at the back lavatory, you cannot form lines at the front lavatory or gather in the front galley.

CHEERS! If you’re a Business Select Customer, your first drink is on us.†† WORK PERKS Business Select Passengers can bypass long lines by taking advantage of our Fly By® priority checkin and security lane access (where available). For a complete list of available Fly By locations, visit Southwest.com/flyby.

* Price depends on Customer’s itinerary; subject to availability. ** We serve peanuts. Visit Southwest.com and click on “Special Assistance” at the bottom of the page for more information. † Price is subject to change. †† Business Select Customers receive a free premium drink on the day of travel.

Always Permitted Pueden usarse en todo momento dentro del avión

Electronic nerve stimulators and other implanted medical devices are also permitted. Dispositivos de estimulación electrónica de los nervios y otros aparatos médicos

CREW INTERFERENCE Federal law prohibits any Passenger from assaulting, threatening, or intimidating a Crew Member or interfering with a Crew Member’s duties. La ley federal prohíbe que los pasajeros ataquen, amenacen o intimiden a los Miembros de la Tripulación o que interfieran con los deberes de un Miembro de la Tripulación.

implantados también son permitidos.

Electronic Watches Relojes electrónicos

Pacemakers Marcapasos

Noise-Canceling Headphones Auriculares que aislan el ruido

Hearing Aids Aparatos para sordos Electric Shavers Rastrillo eléctrico

DISABILITY ASSISTANCE Southwest Airlines offers assistance to Customers with disabilities upon request. Southwest Airlines siempre ofrece asistencia para sus Clientes con discapacidades que así lo soliciten. ELECTRONIC DEVICES Cellphones and pagers may be used at the gate and after landing. Los teléfonos y localizadores pueden ser usados en la puerta y después de aterrizar.

CARRYON BAGGAGE Customers are limited to one (1) bag per person, plus one (1) additional personal item. El límite es de una (1) maleta por persona y un (1) artículo personal. LOST AN ITEM ONBOARD A FLIGHT? Visit the Customer Service page on Southwest.com to report a lost item. Visita la página de Servicio al Cliente en Southwest.com para reportar un objeto perdido.

Never Permitted Nunca pueden

usarse dentro del avión Devices capable of transmitting data, unless otherwise noted, are never permitted. Nunca son permitidos los dispositivos con capacidad para transmitir datos, excepto que se especifique lo contrario.

Two-Way Radios (WalkieTalkies) or Scanners Radios emisores/receptores (walkie-talkies)

Remote-Controlled Toys Juguetes de control remoto

Samsung Galaxy Note 7 Smartphone

PETS All pets must stay inside their carriers and under the seat for the duration of the flight. Todas las mascotas deben permanecer dentro de sus jaulas y debajo del asiento durante todo el vuelo.

to anyone under the age of 21. We reserve the right to refuse the sale of alcoholic beverages to anyone. Se prohíbe que los Clientes consuman bebidas alcohólicas si no fueron compradas a bordo. No serviremos bebidas alcohólicas a las personas menores de 21 años de edad. Nos reservamos el derecho de negar la venta de bebidas alcohólicas a cualquier persona.

PERSONAL DEVICES Unapproved personal devices (e.g., Knee Defender, infant slings) may not be attached to any part of the aircraft. Dispositivos personales no aprobados (coo por ejemplo “defensores de rodillas” o mantas portabebés) no pueden sujetarse a ninguna parte de la aeronave.

ALCOHOLIC BEVERAGES Customers are prohibited from consuming alcoholic beverages not purchased onboard. Alcoholic beverages will not be served

Television or AM/FM Radio Receivers Televisión o radios de AM/FM

Electronic Cigarettes and Smoking Devices not allowed for use in the cabin. No se permite el uso de Cigarrillos Electrónicos y Dispositivos para fumar adentro de la cabina.

AUGUST 2018 SOUTHWEST

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Inflight Entertainment

Getting Connected

Our entertainment portal is filled with exciting inflight options— from free live TV* to exclusive content—for you to enjoy.

Whether you want to catch your favorite TV show or need a restaurant recommendation, our portal has got you covered. HOW TO CONNECT: SOUTHWESTWIFI.COM**

Handheld Devices

Tap the Settings icon, and then choose the WiFi icon. Turn WiFi On with On/Off button.

Tap SouthwestWiFi in the list of WiFi networks and confirm connection. Open your internet browser.

Our entertainment portal should load automatically. If not, click the address bar and type in Southwestwifi.com.

Select your entertainment option and enjoy.

Laptops

Click the WiFi icon.

Select SouthwestWiFi from the list of WiFi networks by clicking on it and confirm connection. Open your internet browser.

Our entertainment portal should load automatically. If not, click the address bar and type in Southwestwifi.com.

Select your entertainment option and enjoy.

* Limited time. Where available. ** WiFi available only on WiFi-enabled aircraft.

MORE INFORMATION:

• Content and services are offered on WiFi-enabled aircraft only. We cannot guarantee that connecting flights will be WiFi-enabled. • Service on flights to/from destinations outside the contiguous

U.S. may not currently be available for the entire flight. • Movies and select TV content require download of the free AirTime Player app. • Pricing information can be found on the Inflight

Entertainment Portal. • In order to provide top-notch web browsing capabilities to all Customers using WiFi, we limit access to the following online activities due to high bandwidth consumption: telephony

applications (VoIP), device/ system/software updates, and certain video/audio streaming subscription services, applications, and websites.

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Beverages

THIS ONE’S ON US

Business Select Customers receive a free premium drink† on the day of travel.

Coca-Cola Zero Sugar , , , zip, zilch— NONE NIL NADA

that’s how much sugar there is in this refreshing soda. You won’t encounter any calories in Coca-Cola Zero Sugar, either. So what will you find? Plenty of flavor to accompany you on your way to your destination. Sounds like you’ve zeroed in on something great. COMPLIMENTARY BEVERAGES

• Coca-Cola® • Coca-Cola® Zero Sugar • Diet Coke® • Canada Dry® Lemon Lime Sparkling Water • 7UP® • Dr Pepper® • Diet Dr Pepper® • Seagram’s® Ginger Ale • Seagram’s® Tonic Water • Seagram’s® Seltzer Water • Mr & Mrs T® Bloody Mary Mix • Mr & Mrs T® Margarita Mix

• Mott’s® Tomato Juice • Minute Maid® Cranberry Apple Cocktail • Minute Maid® Orange Juice • Minute Maid® Apple Juice • Community® coffee* • Community® decaf instant coffee* • Community® tea • Hot Chocolate • Noncarbonated Purified Drinking Water

* Regular creamer available.

BEER $6-$7

• Miller Lite® ($6) • Dos Equis® Special Lager ($6) • Leinenkugel’s® Summer Shandy® ($7) • Lagunitas® 12th of Never Ale ($7) • Blue Moon® Belgian White Ale ($7)

LIQUOR $7

• • • • • •

Dewar’s® Scotch Jack Daniel’s® Wild Turkey® Tanqueray® Gin Bacardi® Rum Baileys® Irish Cream

WINE $6

• Carmenet Cabernet Sauvignon • Cruset Sparkling Wine • Whistling Thorn Chenin BlancChardonnay

• Deep Eddy Vodka • Deep Eddy Ruby Red Grapefruit Vodka • Sauza® Gold Tequila

† You must be 21 years or older to drink alcoholic beverages. According to the U.S. Surgeon General, women who are pregnant or who may become pregnant should not drink alcoholic beverages because of the risk of birth defects. Images of the alcoholic beverage product do not reflect how it is actually served. Customer will not receive a beverage with a cap. In accordance with FAA regulations, Customers are prohibited from consuming alcoholic beverages onboard that are not served by Southwest Airlines.

Valid Southwest Rapid Rewards drink coupons, as shown here, are printed with expiration dates and the Member’s (or issuing group’s) name. Business Select drink coupons are valid for sameday use only. Valid Rapid Rewards and Business Select drink coupons will be accepted onboard for beer, wine, and liquor. Expires Dec 31, 2018

RECYCLING

We’re happy to take care of any recyclable items, including plastic bottles, coffee cups, newspapers, and food containers. RECEIPTS

Customers can retrieve drink receipts at Southwest.com/ beveragereceipts.

AUGUST 2018 SOUTHWEST

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Products and Services

Need a hand? Southwest can help you when ... … you’re ready for adventure. Through our new partnership with PlacePass®, book exciting experiences—from a Brooklyn walking tour to snorkeling in Belize. Rapid Rewards Members earn 1 point per $1 spent. Southwest.placepass.com

88 SOUTHWEST AUGUST 2018

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… YOU WANT A MARVELOUS MEAL . Dine Enjoy your favorite restaurants. Earn When you join Rapid Rewards Dining® (for free) and stay signed up for emails, you’ll earn 3 points per every $1 spent. rapid rewardsdining.com

PHOTOGRAPHY BY SETH MOURRA/STOCKSY UNITED (BROOKLYN), BORIS JOVANOVIC/STOCKSY UNITED (DOG), MONKEYBUSINESSIMAGES/ISTOCK (COUPLE)

Review Dish out the details. Review your dining experience to earn 10 more Rapid Rewards points.

... YOU’RE DREAMING OF SLEEPING IN.

Earn Rapid Rewards points when you book a stay at your favorite hotels. Southwesthotels.com

… you’re flying with a four-legged friend. Bring a furry pal with Southwest’s Pet Fare ($95 each way). Carriers must fit under the seat in front of you. Southwest.com/pets AUGUST 2018 SOUTHWEST

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Rapid Rewards

Earn Points This Summer Whether you’re dining with friends or shopping for yourself, it’s easy to earn—and manage—your Rapid Rewards points. POINTS CENTER Want to get organized? It’s a breeze to buy, gift, and transfer your points. Southwest.com/ pointscenter

1-800-FLOWERS Rapid Rewards Members can earn 1,000 points on an order of $29.99 or more. 1800flowers.com/ rapidrewards

DINING Travel just got tastier. Earn 3 points per $1 spent when you join and stay signed up for emails. rapidrewardsdining.com

LAITHWAITE’S WINE Earn 2,000 Rapid Rewards bonus points when you join the 4 Seasons wine club. laithwaiteswine.com/southwest

SHOPPING Earn Rapid Rewards points for shopping at hundreds of your favorite online retailers. rrshopping.southwest.com

ENROLL NOW! Not a Rapid Rewards Member? Sign up for free at Southwest.com/enroll.

All Rapid Rewards rules and regulations apply and can be found at Southwest.com/rrterms.

Earn 50,000 Points and Enjoy These Exclusive Credit Card Benefits: • Earn 50,000 points after you spend $2,000 on purchases in the first three months of opening your account • 2X points on Southwest® purchases and Rapid Rewards® hotel and car rental partner purchases • 1X points on all other purchases • 3,000 bonus points after your Cardmember anniversary • Unlimited rewards seats and no blackout dates

Hotels

Paint the town red, then turn in at your favorite hotel and earn up to 10,000 Rapid Rewards points per night.† Book now at Southwesthotels.com in partnership with Booking.com.

Visit our Inflight Entertainment Portal at Southwestwifi.com to apply. Accounts subject to credit approval. Restrictions and limitations apply. Southwest Rapid Rewards® Credit Cards are issued by Chase Bank USA, N.A. Offer subject to change. See Southwestwifi.com and click the Southwest Rapid Rewards credit card link for offer details. All Rapid Rewards rules and regulations apply and can be found at Southwest.com/rrterms.

Earn from 1,000 to 10,000 points per night for every hotel stay booked through Rocketmiles. Visit rocketmiles.com/southwest to book now.

PHOTOGRAPHY BY GEBER86/ISTOCK

The Rapid Rewards® Credit Card

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Rental Cars

Speed up the earning with your next car rental. Earn 600 points per qualifying rental.† Visit Southwest.com/car-rentals to book now.

†Hotels and Rental Cars: Potential to earn additional points depending on applicable promotion. Partners are subject to change. All Rapid Rewards rules and regulations apply and can be found at Southwest.com/ rrterms. ©2018 Southwest Airlines Co.

Rapid Rewards Tiers and More A-LIST TIER BENEFITS

• 25 percent pointearning bonus • Fly By® priority check-in and security lane access* • Priority boarding to help you get on the plane faster Southwest.com/ ALstatus * For a complete list of available Fly By® locations, visit Southwest. com/flyby.

A-LIST PREFERRED TIER BENEFITS

• All the perks of being an A-Lister • Free inflight WiFi (where available) • 100 percent point-earning bonus Southwest.com/ ALPstatus

COMPANION PASS

Every time you purchase a flight or redeem points for a flight, Companion Pass lets you choose one person to fly free of carrier charges* with you for an entire calendar year. Southwest.com/ companion * Does not include taxes and fees from $5.60 oneway. Visit Southwest. com/rrterms for a complete list of Companion Pass rules.

Make your points go further. Close to a reward flight but need a few more points? You can buy points for yourself, give them as a gift, or transfer points from your Rapid Rewards account to another Member—all from one location. Visit Southwest. com/pointscenter to get started.

AUGUST 2018 SOUTHWEST

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Go International

HIT REFRESH

Royalton Negril makes it easy for guests to relax on white-sand beaches.

Insider’s Montego Bay Southwest serves 14 international destinations, SOUTHWEST VACATIONS® SWEEPSTAKES Visit Southwest vacations.com/winmbj and enter for your chance to win round trip air travel for two on Southwest Airlines to Sangster International Airport (does not include taxes and fees starting from $5.60 one-way); four-night double accommodations at the all-inclusive Royalton Negril; and round trip airport/hotel transfers.* Boarding, Customs, and Immigration 1

This Space For Offical Use Only

2. Free of duty imports: passengers entering the country by sea or by air may import goods of duty, additional to their personal baggage, as long as they prove their value with an invoice or receipt and such amount does not exceed 300 US dollars or its equivalent in domestic or foreign currency or 75 US dollars when the entry is by land. Alcoholic beverages, shredded tobacco or automobile fuel cannot be imported as part of the duty free exemption.

Customs Declaration

FORM APPROVED OMB NO. 1651-0009

19 CFR 122.27, 148.12, 148.13, 148.110,148.111, 1498; 31 CFR 5316

Each arriving traveler or responsible family member must provide the following information (only ONE written declaration per family is required). The term “family” is defined as “members of a family residing in the same household who are related by blood, marriage, domestic relationship, or adoption.” 1 Family Name

First (Given) 2 Birth date

Middle Month

Day

Year

3 Number of Family members traveling with you 4 (a) U.S. Street Address (hotel name/destination

(b) City

During the vacation periods of Holy week, summer and winter, Mexican Nationals entering the country by land may import, under duty exemption, items of up to 300 US dollars or its equivalent in domestic or foreign currency provided that such people do not live along the border strip or border region. The starting and ending dates of such periods can be consulted directly with customs personnel or at www. aduanas.gob.mx.

6 Passport number 7 Country of Residence

trip prior to U.S. arrival

11 I am (We are) bringing

(a) fruits, vegetables, plants, seeds, food, insects: (b) meats, animals, animal/wildlife products: (c) disease agents, cell cultures, snails: (d) soil or have been on a farm/ranch/pasture: 12 I have (We have) been in close proximity of livestock:

Yes

Yes Yes Yes Yes Yes

No No No No No

Yes

(such as touching or handling)

13 I am (We are) carrying currency or monetary instruments

over $10,000 U.S. or foreign equivalent:

(see definition of monetary instruments on reverse)

14 I have (We have) commercial merchandise:

Yes

(articles for sale, samples used for soliciting orders, or goods that are not considered personal effects)

15 RESIDENTS—the total value of all goods, including commercial merchandise

I/we have purchased or acquired abroad, (including gifts for someone else, but not items mailed to the U.S.) and am/are bringing to the U.S. is: $ VISITORS—the total value of all articles that will remain in the U.S., including commercial merchandise is: $

Read the instructions on the back of this form. Space is provided to list all the items you must declare.

Signature

CBP Form 6059B (04/14)

1 Last name(s) Nationality

Mexican laws establish among others the following penalties and sanctions related to the importation of goods into the country: • Omission to declare whether coming in or out of the Mexico´s customs amounts of cash, in domestic or foreign checks, payment orders or any other documents receivable in an aggregate amount exceeding the equivalent of 10,000 US dollars or its equivalent in domestic or foreign currency, which action will be punishable with a fine of 20 to 40% of the exceeding amount and the corresponding criminal penalties will be applied. • Introduction into or extraction of goods from Mexico, using deceitful methods to hide items, when their imports or exports is prohibited, restricted or because foreign trade duties must be paid, will be punishable with fines ranging, to 70 or 100%, of the commercial value of merchandise. • Omission of the total or partial payment of foreign trade duties. When failure consist of only a duty omission and the goods do not exceed 3,000 US dollars or its equivalent In domestic or foreign currency, the penalty will consist of up to 116% of the commercial value of the items. Once the duties have been paid, the Customs Authority will make the items available to the passenger. • If the corresponding documentation required by the Customs Law prove that the merchandise was properly submitted for proper customs procedures in order to enter the country, is not exhibited, a precautionary seizure of the non declared goods as well as the corresponding vehicle, in case the passengers entered the country by land, will proceed. • For non declared items which do not comply with regulations and restrictions other than duties, abandonment can be declared once the corresponding fine is paid.

Issue on 2013. Please look up for changes in this information when you are visiting us again at customs desk or at www.aduanas.gob.mx Date (month/day/year)

Welcome to Mexico

Name(s)

I HAVE READ THE IMPORTANT INFORMATION ON THE REVERSE SIDE OF THIS FORM AND HAVE MADE A TRUTHFUL DECLARATION.



for passengers coming from abroad

Passengers may import items to their personal baggage without requiring the services of a customs agent by paying a global rate of 16%, provided that the total amount, excluding the duty free exemption, does not exceed 3,000 US dollars or its equivalent in domestic or foreign currency as long as an invoice, proof of payment or any other document that proves the commercial value of the items is provided.

INFRACTIONS AND SANCTIONS

9 Airline/Flight No. or Vessel Name 10 The primary purpose of this trip is business:

sat.gob.mx

aduanas.gob.mx

Customs Declaration

Please read the instructions prior to filling this form: Every passenger or head of household must provide the following information.

PAYMENT OF DUTIES

• Duties can be paid using the form “Pago de contribuciones al comercio exterior” (Foreign trade tax payment). • The total value of computer equipment, added to the rest of the items above cannot exceed 4,000 US dollars or its equivalent in domestic or foreign currency. • Items subject to compliance, regulations other than payment of duties (permits, certificates, and notifications) cannot be imported. • In order to determine the tax basis, the duty free exemptions mentioned in number 2 could be deducted from the value of the items.

5 Passport issued by (country)

8 Countries visited on this

Date of birth

Day

Month

Year

Passport number

VISITORS T Number of days you will stay in Mexico RESIDENTS OF MEXICO Number of days you stayed abroad

Number of family members traveling with you Number of luggage pieces (bags and packages) you bring with you Missing luggage or luggage to be imported by cargo (pieces) (See Notification 1 of this form)

4 MEANS OF TRANSPORTATION Mark with an X the means of transportation Maritime Vessel No.

Ground Transport No.

Air Flight No.

5 Carrying money in cash, receivables or a combination of both is legal; however, not declaring the total amount when more than the equivalent of 10,000 US dollars is carried may be subject to administrative or criminal penalties. Are you carrying amounts in cash, documents receivable (checks, promissory notes, payment orders, etc.) or a combination of them, the combined total of which exceeds 10,000 US dollars or their equivalent in national or foreign currency?

No If you have answered Yes, please declare the total amount in US dollars

Yes

If you answer Yes, you must also fill out the “Declaración de internación o extracción de cantidades en efectivo y/o documento por cobrar” (Customs Declaration for the import/export of cash, receivables or equivalent documents), which you can request from the customs personnel in charge at the entry ports to Mexico or download it from the Customs Internet Site: www.aduanas.gob.mx

U.S. CUSTOMS DECLARATION FORM*

Who must complete this form: • All Passengers (or one Passenger per family with the same address) bound for the U.S. How to complete this form: • Complete before arrival in the U.S. • Write in English, in capital letters. • Be sure to include the street name and number, city, and

state of your address in the U.S. • If you are transiting through the U.S., you may write TRANSIT and your final destination country. • Lines 5 and 6 may be left blank if not using a passport. • On Line 9, enter WN for Southwest, followed by your specific flight number. • Please read both sides of the declaration. • Sign at the “X.”

PHOTOGRAPHY COURTESY OF ROYALTON NEGRIL (BEACH); PHOTOGRAPHY BY KONSTIK/ISTOCK (DUNN’S RIVER FALLS)

including Montego Bay.

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DUNN’S RIVER FALLS Located

near Ocho Rios, about 60 miles east of Montego Bay, this wellknown waterfall is the perfect place to take a dip while taking in the area’s natural beauty.

WHITE WITCH GOLF COURSE Ready to hit the links? Head to the historic Rose Hall Plantation for 18 holes and spectacular ocean views.

SUGAR MILL RESTAURANT

From the crayfish bisque to the breadfruit gnocchi, the dishes at this romantic eatery highlight Jamaican cuisine. Don’t skip drinks—Sugar Mill, which is located at Half Moon Luxury Resort, touts a lengthy list of available rums.

* NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE WILL NOT INCREASE YOUR CHANCES OF WINNING. Void where prohibited. Open to legal residents of 48 contiguous United States and the District of Columbia age 21 or older at time of entry. Limit one entry per person. All fields must be completed. Approximate retail value of prize: $3,100. For complete details and Official Rules, visit southwestvacations.com/winmbj. By submitting this entry, you agree to the Official Rules. By entering, information collected will be used in accordance with Sponsor’s Privacy Policy at southwestvacations.com/generalinformation/privacy-and-security-policy. Sponsor: The Mark Travel Corporation, doing business as Southwest Vacations, 8415 South Park Circle, Orlando, FL 32819. Enter by 11:59 p.m. CT on August 31, 2018. Air travel does not include taxes and fees of at least $5.60 per one-way flight.

MEXICAN CUSTOMS DECLARATION FORM

Who must complete this form: • All Passengers (or one Passenger per family with the same address) on flights bound for Mexico. How to complete this form: • Complete sections 1–6. • Once completed, sign and date the form.

MEXICAN IMMIGRATION FORM

Who must complete this form: • All Passengers (including children) who are not citizens of Mexico, on flights bound for Mexico. How to complete this form: • Complete sections 1–14 on the top portion of the form and sections 1–10 on the bottom portion of the form. • Once completed, sign and date the top portion of the form.

• Sections on the form titled “USO OFICIAL” are for use by Mexican Immigration officials and should not be filled out by Passengers. What to do with this form: • The form will be separated as Passengers proceed through Mexican Customs. • Make sure to retain the bottom portion of the form, which serves as your visa while in Mexico. It must be surrendered

at time of check-in for your return flight. Passengers unable to present this form at time of departure will be fined by Mexican Immigration. * Go to cbp.gov to download, fill out, and print this form before your next international flight.

AUGUST 2018 SOUTHWEST

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Route Map

Your Destination Awaits

Planning your next getaway? It’s a snap at Southwest.com. PACIFIC TIME MOUNTAIN TIME

SEATTLE/TACOMA

CENTRAL TIME

SPOKANE

PORTLAND

BOISE

MINNEAPOLIS/ ST. PAUL GRAND RAPIDS MILWAUKEE

RENO/TAHOE

DES MOINES

SALT LAKE CITY

SACRAMENTO OAKLAND SAN FRANCISCO (SFO) SAN JOSE

CHICAGO (MIDWAY)

OMAHA INDIANAPOLIS DENVER KANSAS CITY

ST. LOUIS

LOUISVILLE

LAS VEGAS WICHITA BURBANK LOS ANGELES (LAX) LONG BEACH

ONTARIO/LA

ALBUQUERQUE

ORANGE COUNTY

NASHVILLE

SAN DIEGO

YOU’RE ON YOUR WAY You can get to a number of other cities via Southwest destinations. Travel to Santa Fe via Albuquerque, Palm Springs via Ontario/ LA, Galveston via Houston (Hobby), and more. Service between some cities/airports is not offered.

TULSA

AMARILLO

LITTLE ROCK

OKLAHOMA CITY PHOENIX

LUBBOCK

TUCSON

MEMPHIS

BIRMINGHAM DALLAS (LOVE FIELD)

EL PASO

MIDLAND/ODESSA

AUSTIN

SAN ANTONIO

HOUSTON (HOBBY)

PENSACOLA NEW ORLEANS

CORPUS CHRISTI

HARLINGEN/SOUTH PADRE ISLAND

CABO SAN LUCAS/LOS CABOS

CANCU CANC UN

PUERTO VALLARTA

Crystal-clear water and endless stretches of sand await. A stay at Hotelito Mio, 45 minutes down the coast, gives you private access to Playa Caballo.

MEXICO CITY BELIZE CITY

94 SOUTHWEST AUGUST 2018

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PANAMA CITY BEACH

COLUMBUS

Art deco gets a celestial makeover at downtown Hotel LeVeque, where space-inspired art lines the walls.

EASTERN TIME ATLANTIC TIME PORTLAND MANCHESTER ROCHESTER

DETROIT

ALBANY

BUFFALO/ NIAGARA FALLS

LONG ISLAND/ISLIP NEW YORK (LAGUARDIA) NEW YORK (NEWARK)

CLEVELAND

PHILADELPHIA

PITTSBURGH

BALTIMORE/WASHINGTON (BWI)

COLUMBUS CINCINNATI

BOSTON LOGAN PROVIDENCE HARTFORD/SPRINGFIELD

WASHINGTON, D.C. (DULLES) WASHINGTON, D.C. (REAGAN NATIONAL)

RICHMOND NORFOLK/VIRGINIA BEACH

RALEIGH/DURHAM CHARLOTTE

CHARLESTON

ATLANTA

HOUSTON

JACKSONVILLE PANAMA CITY BEACH

ORLANDO TAMPA

FT. MYERS/ NAPLES

WEST PALM BEACH FT. LAUDERDALE (MIAMI AREA)

Counting down till tipoff? So are we. Southwest is proud to be the official airline of the Houston Rockets.

NASSAU TURKS AND CAICOS

SAN JUAN

HAVANA PUNTA CANA GRAND CAYMAN MONTEGO BAY

ARUBA

LIBERIA

PHOTOGRAPHY COURTESY OF PUERTO VALLARTA CVB (BEACH), HOTEL LEVEQUE (ROOM); PHOTOGRAPHY BY BRIAN FINKE/GALLERY STOCK

GREENVILLE-SPARTANBURG

SAN JOSÃ&#x2030;

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One Question

Lauren Cohan,

what appeals to you about the action genre?

See Lauren in Mile 22, in theaters Aug. 3.

PHOTOGRAPHY BY JAY L. CLENDENIN/GETTY IMAGES

I love art house films as much as I love comedy as much as I love action, but I realized I had a knack for action. The best part is when it’s infused with and driven by emotion, because that’s real life— we do what we have to do because of the way that we feel and what we’re trying to achieve. So in one scene I might have to hang out a car door and take down some bad guys, and in another I might have to fight for my life. It’s just another medium of communication.

96 southwest august 2018

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ALL NEW

r e m m u S VORS!

FL A

*Riboli Family Wines calculation based in part on data reported by Nielsen through its Scantrack Service for the Total Wine category for the 52-week period ending 4/21/18, for the Total US market and xAOC channel. Copyright ÂŠ 2018, The Nielsen Company.

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Must be 21 to drink. Stellabrate Responsibly.

6/28/18 12:05 PM

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11/20/17 4:13 PM

August 2018

Articles inside

Fly Like A Pro

Expand Your Horizons

Meeting: A Smart Choice

Why Franchises Can Work For Any Generation

NAPA RALLY

Linville Gorge

Switchboard

Fly. Spray. Slay

Anthony Casalena

Quip

Dear Editor

Dear Reader

Dear Southwest

Helping Young Leaders Innovate

Bringing Songs To The Skies

"Everyone should skydive once you'll walk away with a sense of, 'If I can do that, I can do anything!"'

"It's so gratifying to make others smile. It shows me I've positively affected their day."

The Employee Experience

Dating Unplugged!