The Look, September 2018

the

LOOK

For Southend University Hospital staff & volunteers

HOSPITAL HEROES

We reveal all of the 2018 nominees!

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LONG SERVICE

Afternoon tea for staff with 30+ years’ service.

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DOCTOR NEW

Newly qualified junior doctors welcomed.

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Trust shortlisted for two Nursing Times Workforce Awards

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Two Trust teams have been shortlisted for two Nursing Times Workforce awards thanks to successful initiatives for supporting age diversity and developing our own workforce.

The two categories that Southend staff have been shortlisted for are ‘Best diversity and inclusion initiative’ and ‘Best workplace for learning and development for over 1,500 nursing staff’.

Diane Sarkar, Chief Nursing Officer, Mid Essex Hospital, Southend, Basildon and Thurrock NHS Foundation Trusts, said: “I am very proud of all the teams on such a fantastic achievement.

Southend University Hospital recognises that in order to be able to deliver high quality care to our patients and their families we need to attract high calibre staff and to retain the excellent, dedicated and talented nursing and midwifery staff we have.”

Denise Townsend, Director of Nursing, added: “I am delighted that we have been shortlisted for two awards as it recognises and rewards the excellent work being done

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n The Learning and development team in the Simulation Suite

by our hospital to support the nursing and midwifery workforce.”

Best workplace for learning and development for over 1,500 nursing staff Southend has faced challenges with registered nurse vacancies and has used national, EU and international recruitment campaigns with varied success.

The Trust adopted an approach to nurture, support and develop our workforce to enhance our skill mix and improve recruitment and retention.

A suite of education, training, clinical and pastoral support programmes have

been implemented to help improve recruitment and retention of new graduate nurses, nurses returning to practice and overseas nurses.

We have increased access and support for our ‘grow our own’ pathways, which provide a structured ‘step on step off’ career pathway from trainee health care assistant (HCA), through to registered nurse qualification.

Julie Coleman, Lead Nurse Practice Development, said: “It’s a fantastic achievement to be recognised for the support that we provide for our nursing workforce. The ‘grow your own’ approach to nursing is so important...

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September 2018

NHSI Green rating An infection, prevention and control (IPC) inspection took place on 15 August by NHSI and the Trust has successfully achieved a Green rating.

The inspectors noted that there were clear improvements in all aspects of IPC since their previous visits in August 2017 (Red rated) and May 2018 (Amber rating), and said the Trust should be very proud of the hard work by all involved to achieve this rating.

The visit included Shopland Ward, Gordon Hopkins/CCU and High Dependancy Unit and the report stated that all of these areas: •

• • •

had patients who were well cared for, mobilising or sitting out where possible were personal protective equipment (PPE) compliant clean wards; tidy and uncluttered Staff observed bare below the elbows (BBE).

Overall the report also noted that there was high and low dusting throughout the Trust, general corridors were clean and cluster free, Patslides were clean and all bathrooms had wipeable cords.

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CONTINUED FROM FRONT ...in ensuring that we have the correct workforce in the future, to deliver care to our patients. We have listened to feedback from staff groups to ensure that the programmes and support available is responsive to their needs, has high quality content and meets the needs of the services we provide.”

The awards will take place on Thursday 4 October in London and will inspire and reward organisations for excellence in supporting the future of the health and care workforce.

Best diversity & inclusion initiative With 335 nurses eligible to retire in 2020, and an attrition rate of over 50s at an alltime high, Southend needed to better support its ageing workforce.

Our Flexible Retirement and Encore Career Programme provides the support, training and tools our employees need to make informed decisions about their future, and continue or change their career in the Trust.

n Employee Retention and Engagement team

As a result we’ve seen: •

• •

•

60% increase in preretirement employees contacting the service for one-to-one advice 11% increase in retire and return numbers Positive survey feedback regarding feeling equipped to make decisions about their future 0.7% reduction in over 50s turnover

Stephanie Wilson, Employee Retention & Engagement Programme Manager, said: “We are very excited to be shortlisted for this award.

Over 31% of our employees are over 50, and we recognise their skills and years of experience are invaluable to the Trust. We want them to stay, continue or change careers with us in whatever capacity works for their future. Many of these employees have no intention

Autumn go-live approaching With TeleTracking training well underway for ward staff, Southend Hospital is rapidly approaching its autumn golive with the new patient-flow focused system.

Yvonne Blücher, Managing Director and Senior Responsible Officer for the MSB Group for the Teletracking Project explains why TeleTracking is instrumental in helping our trusts provide a better experience for our patients and staff: “The focus of the project is to help us improve and maintain the flow of patients through our hospital, to make our patients’ experiences better by managing the way

we use our beds and our staff time more effectively.

“The key to the project is to get the right patient in the right bed first time and, while that might sound straightforward, anyone who has worked in the hospital when we’re experiencing high demand will know it’s not always as easy as it might seem.

“By supporting all the work we’ve already done to embed Red2Green and the SAFER principles into our daily practice, TeleTracking can help us identify the most appropriate bed for a patient, ensuring they are admitted to the right clinical environment straight away.

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“Not only that, but the system will also help streamline they physical process of moving patients around the hospital and ensuring empty beds are ready for the next patient as soon as possible by cleverly integrating with our portering and bed cleaning services.

“We’re getting close to implementation, so now we need to make sure staff have the training they need so we’re all ready to use the system when the ‘go-live’ button is pushed.”

All the information you need about TeleTracking is available on STAFFnet – training session details available from your ward manager.

of slowing down, instead they wish to progress their careers, or create ‘encore’ careers in later life. Some may be driven by life changes, others wish to move to alternative roles or retrain. This programme encourages and supports this vital sector of our workforce to develop and stay with us longer.”

TRAINING Training is on-going and will be held on or near wards areas, taking around 20 minutes to complete for nursing and allied health professionals with time for questions afterwards.

For our portering and bed cleaning colleagues class room sessions will be scheduled to run through the new ways of working and will take around 30 minutes. If you have any questions about training please email training.teletracking@ southend.nhs.uk

August 2018

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The shortlist of nominees for this year’s Hospital Heroes Annual Awards are: Unsung Hero »» »» »»

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Craig Browne, Radiotherapy Porter [6] Tony Haggar, Trust Gardener Elizabeth Smith, X-Ray Clerical Support

Working Together »» »» »» »»

Donna Gaba and the Theatres Urology Team Pharmacy Technical Services & Quality Assurance team Bridge the gap team Urology department [1]

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Innovation »» »» »»

Hannah Lawrence Smith, Midwife Renal Unit [8] Kerri Legg, Head Nurse, quality and mortality

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Care with Compassion »» »» »»

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Michelle Palmer, Deputy Ward Manager [11] Holly Christie, Deputy Ward Manager [2] Dr Syed Shah, ED Consultant

Managing Director's Professional and Accountable Award »» »» »»

Richard Skidmore, QA Lab manager, Pharmacy QA [9] Dr Paul Guyler, Stroke Consultant Ruth Gale, Medical Matron [3]

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Employee of the Year »» »» »»

IT Department [7] The Goods Inwards team [4] Kim Paskins, Neuro-Oncology Clinical Nurse Specialist

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Patient's Choice »» »» »»

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Christina Kinsella, Physiotherapist [5] Dr Thomas Keeble, Consultant Cardiologist [12] Southbourne Ward [10]

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Chairman's Outstanding Achievement Award »»

Winner announced on the evening Congratulations to the winners of the August staff lottery: 1st prize (£607.50): Carley-Anne Miller (616); 2nd prize (£121.50): Kelly Hagendoorn (839), Angela Bridges (1153); 3rd prize (£60.75): Gemma Archer (700), Charlotte Barry (488), Suzanne Perrin (510), Joyce Wilson (583); 4th prize (£24.30): Lyn Wheeler (85), Lisa Walton (799), Laura Nurse (536), Susan Blainey (429), Caroline Porter (1055).

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Junior doctor’s prizes The Trust’s annual internal awards to recognise the contribution of junior doctors recently took place in the Education Centre Lecture Theatre.

As always it was a hotly contested event celebrating the achievements of the Trust's Junior Clinical Teaching Fellows, F1 and F2 doctors. The last year saw 193 doctors in training posts at Southend, with around 581 doctors in total.

Katie Palmer, Medical Education Manager, said: "I think that Southend Hospital offers our junior doctors excellent learning and developmental opportunities, dedicated and supportive consultants and clinical colleagues and a friendly and efficient Medical Education

Team. All of those who have been shortlisted or won awards are a credit to themselves and the hospital."

This year’s winners are: Best FY1 Doctors Prize – Dr Stephanie Matthews (Oncology) who is described as ‘an outstanding clinician and team leader.’

Best FY2 Doctors Prize – joint winners – Dr Louise Allen and Dr Sil-Jun Lau Sil Jun – ‘exceptional trainee’ Louise Allen – ‘a very popular member of our team with both staff and patients’.

Junior Doctor QI Project Award – joint winners Dr Abhishek Oswal DME and Dr Nilisa Bhagat DME

They undertook a QI project on venous thromboembolism (VTE) prophylaxis, looking to diminish the risk of deep vein thrombosis (DVT) and pulmonary embolism on elderly care wards. Dr O’Brien said: “This very important piece of work has undoubtedly saved lives already.”

Shyam Kelavkar – (EndoDiabetes) awarded the runner up prize for his QI project on bridle tubes.

Educational Excellence Awards - Winners - FY1: Abhishek Oswal (DME), Martyn Eckersley (Nephrology), Russell Donovan (Stroke) & James Everson Winners - FY2: Juliet Berner, Marek Perera & Rui Wei

Highly commended: Alice Gao FY1 Foundation Merit Awards for F2s - For Teaching Excellence Merit Awarded to trainees who excel at teaching whether informally on the wards or who take the initiative and, for example, arrange additional formal teaching for their peers at their Trust.

• Dr Dilhara Karunaratne (F2) • Dr Rachel Davies-Foote (F2) For Clinical Excellence Awarded to trainees who excel in clinical practice and enhance the patient experience.

• Dr Olivia Benson (F2) • Dr Steven Wyman (F2)

Long service afternoon tea and awards A special afternoon tea was held in the Education Centre canteen to celebrate the long service of staff from across the hospital.

Managing Director, Yvonne Blücher and Chairman, Alan Tobias OBE were also in attendance to congratulate and thank staff with 30 or more years’ service and present commemorative awards to staff with over 40 years’ service.

Several staff members cited the community spirit and friendliness within the Trust as important reasons for continuing to work at the

hospital. Other important factors included the Trust's values of working together and care with compassion doing the best we can patients.

Angela Taylor (below left), a stoma care nurse specialist based in the colorectal team, said: "The afternoon tea idea is brilliant. I've been so happy at Southend Hospital - I loved

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doing my training here and everybody is so friendly and supportive. I work with a lovely team and every day I want to be here. I'm possibly thinking of retirement in the next year or so and I will probably still come back for a couple of days a week because I would miss coming in!"

Lloyd Duckworth (left), Medical Equipment Technician, added: "When I finished my apprenticeship at Southend Council there was an opening to start at the hospital. I just thought I'd stay and get some experience before moving on to bigger pastures, but I really enjoyed the company of people and the challenging environment.

“You see all aspects of health and it's been really fascinating and interesting in terms of my skills and development. There is a real community feel about Southend Hospital and everybody accepts each other no matter what role you are whether porter to executive.

“There is a kind of bonding that goes on, that we are all in this together, to care for patients.”

Awards for staff with 40+ years' service went to: • • • • • • • • • • •

Helen Gush Karen Kinnear Juli Fowles Jane Kirk Androulla Sariyiannis Lilian Bernard Michael Donaghy Jacqueline Shepherd Lloyd Duckworth Janet Harris Angela Taylor

September 2018

Julie Lewington

Welcome to our new doctors The Trust recently welcomed 36 newly qualified junior doctors (F1) to Southend.

The group has undertaken their Preparation for Professional Practice course which involves shadowing the seasoned F1s who have just moved on to their second year of their foundation training (F2).

A further 56 doctors (F2s and higher grades) also joined the Trust at the beginning of

August. One of those who is already enjoying their time at Southend is Krishna Shah, 24, from Imperial College London, who has rotations in breast surgery with general surgery, respiratory medicine and urology.

She said: “I chose Southend because I heard about the high satisfaction rates FY1s have here, and I can certainly say I can see why!

All of the doctors are very

supportive and ready to give help; the Education Centre and foundation programme team have been incredibly welcoming and supportive as well.

“I aim to make the most of my rotations and get involved with teaching and with the Southend community. If one doesn’t already exist, I also want to help create a Southend Hospital hockey team as well.”

Every member of staff at the hospital, that I came into contact with, was professional, kind, helpful, respectful and a joy to meet. My treatment was exemplary and to be honest, I felt more like a hotel guest than a patient.

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@mummacat10 I treated my wonderful Respiratory CNS team to ice creams at lunchtime and a breath of fresh air @SouthendNHS @Breathingmatter @ARNS_UK

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Chinese visitors praise our maternity unit A group organised by Jiangsu Health Commission in China enjoyed a fact finding tour of the state-of-the-art fetal medicine and maternity unit facilities at the Trust.

The main aim of this visit was to learn more about UK healthcare services for infants and pregnant women.

The visitors from China were especially interested in prevention of birth defects and lowering mortality rates within the specialty, and explored potential collaboration in this area.

This group was led by Mr Liu Yibing, Director for Women and Infants Health Service, Jiangsu Provincial

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Commission of Health and Family Planning.

The visit was organised by Essex International, which works with companies and organisations in the UK to help and encourage collaboration between the UK and the Chinese market.

The international visitors were impressed by the care pregnant women receive at the maternity unit, and also enjoyed a tour of the facilities.

The group also had a short discussion with Yvonne Blücher, Managing Director of Southend Hospital, about the potential for future collaboration with regard to

training and joint research work with doctors in Jiangsu province.

Mr Mandeep Singh, Clinical Director of Women’s & Children’s Services and Consultant in Fetal Medicine, said: “Our Fetal Medicine centre and maternity unit has an excellent international reputation for providing high quality care and in particular participation in important research studies. Visits like this only reinforce our reputation as one of the best centres for fetal medicine and help attract the best doctors and midwives to seek employment here in Southend.”

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Jo Sams Fantastic eye unit! It’s my second detached retina, this time in my other eye now. They are all amazing thanks again u lovely people xxx

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FRAUD, BRIBERY AND CORRUPTION Southend University Hospital NHS Foundation Trust is committed to maintaining an honest, open and wellintentioned approach so as to best fulfil the objectives of the NHS. This means fraud, bribery and corruption related activity will not be tolerated.

Such conduct, at any level, is unacceptable. The Trust Board will ensure that stringent policies and internal systems to deal with fraud, bribery and corruption are in place and are acted upon swiftly.

We expect all our staff to operate in accordance with our values, and to have the best interests of the NHS and our service users in mind.

We are absolutely committed to the elimination of fraud, bribery and corruption, to the rigorous investigation of any such allegations, and to taking appropriate action against such individuals that includes criminal prosecution and recovery of losses as a result of any criminal act.

If an employee has suspicions regarding fraud, bribery or corruption related activity within the trust, we assure you that the matter will be taken seriously and referred to the Local Counter Fraud Specialist (LCFS). For further advice and information, please refer to the Trust’s Anti-Fraud Policy and Bribery Policy.

Should you have any concerns or require any advice, please contact our dedicated LCFS, Mark Kidd (mark.kidd@nhs.net) for a confidential discussion. You can also speak to the Chief Finance Officer, or report any suspicions directly to NHS Counter Fraud Authority at www.cfa.nhs.uk/reportfraud or by calling 0800 028 4060.

For more information, please visit the Counter Fraud intranet pages.

JUNIOR RADIO SHOW FOR NEPTUNE IS MAKING WAVES Southend Hospital Radio you might just think that it is something for adults, but not so. Two 11 year old budding radio DJs have been taking to the airwaves at the Trust to help keep kids occupied and entertained whilst they are on Neptune Children’s Ward.

The weekly radio show, which has been on air since February, runs for an hour every Saturday at 2pm and is then repeated the following Wednesday at 3pm. It’s bursting with jokes, brainteasers and songs chosen by 11-year old presenters and best friends Kara Newman and Kathryn Sipple, both from Southend.

The budding Sara Cox and Zoe Ball said: “We know it can be scary being in hospital, and we try to make listeners laugh with our cheesy jokes, and to get them thinking with our logic puzzles.

“We hope that the younger patients and their relatives on Neptune Ward enjoy our special hour of music and fun!”

Claire Scott, Ward Manager

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on Neptune Ward said: “It’s a great idea for our patients to have their very own radio show written and presented by children of a similar age, with similar likes, taste in music and sense of humour.

“It’s the perfect way of keeping the children on our ward entertained and really helps to make their time in hospital a little more bearable. Anything that helps take their mind of being stuck in a hospital bed is a huge boost to them.”

Although the weekly show is aimed at the young, it’s also for the young at heart. You can check it out by listening online at www. getshr.uk Pete Sipple, the Chairman of Southend Hospital Radio said: “Southend Hospital Radio has been broadcasting for over 40 years, so we thought it was about time that we had something created for are junior patients by our junior DJs. “Kara and Kathryn create a fantastic show, week in and week out, and are providing

a great, fun service for young patients. They’ve really done themselves proud. Who knows, next stop the Radio One Breakfast Show!” n PICTURED (l-r): Kara Newman and Kathryn Sipple at the Southend Hospital Radio studio.

@NikkiChinnery My daughter has been taken back to hospital, it hurts to see her like this. Thank you to @SouthendNHS for your help.

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September 2018

HYPO AWARENESS DAY The Diabetes Team are taking part in this year’s Hypo Awareness Day, which takes place on Tuesday 2 October, to assist the staff at Southend Hospital in becoming more aware about hypoglycaemia.

Hypoglycaemia is a lower than normal level of blood glucose (<4.0mmol/L). It can be defined as mild if the episode is self-treated and severe if assistance by a third party is required.

Interactive learning and presentations will take place throughout the day, from 9am-4pm and staff have the option of attending the whole day or can attend any of the drop-in sessions.

These sessions will involve real-life incidents that have occurred in the hospital, virtual hypo goggles so staff will greater understand what patients experience when they have hypos as well as presentations looking at many other aspects of diabetes care.

India Merrick, Diabetes Nurse Specialist, said: “The sessions will be run by the diabetes nurses, the wound management team, dieticians, the renal team, as well as reps from companies whose products are used for our diabetic patients.

“We will also be visiting the wards in the hospital to provide short teaching sessions for staff surrounding hypoglycaemia and how to manage them correctly for staff who aren’t able to be released from ward pressures.”

Sessions are booked on a walk in basis on the day.

GET IN TOUCH: www.southend.nhs.uk

Goodbye to... Colleen Begg Colleen arrived at Southend to take up the post of Head of Midwifery and Gynaecology in April 2013 and three and half years ago she took on the additional challenge of Clinical Director for Women’s and Children’s Services. Now, after over 30 years in the NHS, Colleen has decided to retire.

Colleen said: “It has been a privilege to work at Southend, and I could not think of a better place to end my long NHS career. I remember coming here after working for the Nursing and Midwifery Council, and what a contrast, it was like joining a family.

Everyone was so welcoming and really passionate about what they did.

“Maternity has always been my passion and I have had the best five and half years working within the Women’s and Children’s Directorate.

“Over that time I’ve worked with some wonderful people who have transformed the maternity unit from one that had very poor external reviews, poor CQC reports and

a vacancy rate of more than 20 midwives.

“It’s now a place where midwives want to come and work. For the first time ever we opened a successful colocated birthing unit.

“Together we transformed a vision into reality when we opened the Fetal Medicine Unit and this has gone from strength to strength. We became a fully accredited UNICEF Baby Friendly Unit, working closely with the Neonatal Unit, which is one of the first Neonatal Units to

achieve UNICEF Level 2 BFI accreditation.

“We remain one of the few hospitals to recognise the benefit of having a dedicated gynaecology ward. I am proud to say our gynae services lead the way in nurse-led EPAU services, our excellence in gynae oncology and many outpatient led gynae procedures provide better outcomes and excellent patient experiences.”

Colleen’s now turning her attention to another great passion - golf.

New clinical director for women’s and children’s services Mr Mandeep Singh has recently been appointed as Clinical Director for Women’s and Children’s services at Southend University Hospital.

Mandeep completed his medical training in India and came to the UK in 2003 for further training. He joined King’s College Hospital as a research fellow in fetal medicine where he worked under the guidance of Professor Kypros Nicolaides, Director of Fetal Medicine. He completed his obstetrics and gynaecology training in the east of England and further subspecialty training in maternal fetal medicine at Leicester University.

Mr Singh was appointed as consultant at Southend in 2013 and has been instrumental in the setting up and running of the Kypros Nicolaides Fetal Medicine Unit, which provides a tertiary level fetal medicine service for patients in south Essex.

Mr Singh said: “I’m looking forward to

working in my new role here at Southend.

I’m passionate about improving the services we provide for our patients and I’m looking forward to working closely with our neighbouring trusts to strengthen the services we provide.”

communications@southend.nhs.uk

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> STAFF NOTICES > WELCOME TO… Hui Sang Assistant Practitioner in AMU Hui Sang explains that in Chinese they write the surname first; so her name is actually Sang Hui, which in English means ‘Morning sun’. She always hopes that she brings some sunshine to patients that she takes care of. Hui was born into a medical family in China where both parents were doctors. She lived with her two sisters and brother in the compound of the hospital where she was born, growing up with the knowledge and influence of medical healthcare, and the understanding of its importance. She was profoundly influenced by her parents dedication and compassion towards their patients, which is why she chose healthcare as her career. Before joining the hospital in April, she worked in various healthcare roles and is now an Assistant Practitioner in AMU. Hui is excited to work with her new team in this completely new environment and looks forward to developing her nursing career.

> WELCOME TO… Precious Laosebikan Occupational Therapist Precious is excited to have joined Southend University Hospital as an Occupational Therapist at the Lighthouse Child Development Centre.

Prior to that she worked as a Paediatric Occupational Therapist in London for two years after graduating from the University of Southampton in 2015. The Lighthouse Child Development Centre is a centre for children up to 16. There is a great multidisciplinary team there and they have really made her feel welcome and she now feels happy to be part of the team of Occupational Therapists, Physiotherapists and Rehab Assistants, working with children, their families and schools.

> ORGAN DONATION WEEK 3 to 9 September 2018 www.organdonation.nhs.uk This year’s event aims to encourage people to share their organ donation decision with their families.

Together with hospitals, charities and supporters of organ donation we’re highlighting that words save lives and the more people talking about organ donation with their families the better.

Many people don’t realise that family support is needed for organ donations to go ahead.

Do your family know whether you would like to be an organ donor? Have you ever talked about organ donation with them? If not, chat to them about it during organ donation week! It makes a difficult situation easier when families have already had a conversation about organ donation.

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CLOSER LOOK NICKY KITCHENER

EFM Contracts Manager (soft services) Tell us about yourself?

I started my career as a regional trainee in health service management which gave me huge insight, knowledge and work experience across the full range of health services in acute and community settings. After substantive facilities roles including mental health services, I joined Southend Hospital (21 years ago!) and have managed a range of soft services over the years. Most recently transport, patient staff and visitor catering, retail services, laundry and linen and accommodation.

Outside of work I spend much of my time organising and participating in charity fundraising. Following the untimely death of our daughter, Sarah, eight years ago, my family set up the Sarah Kitchener Perrow Fund, a supporter group of the Brain Tumour Charity to provide much needed funding for high grade brain tumour research projects and family support.

What are the best bits about your job?

Everyday is different in facilities operational services. There are always plenty of challenges but by doing something another way or through listening to patient, public and staff feedback you can make continual improvements. I firmly believe that to achieve the best outcomes it requires a culture of everyone working together as a team based on strong relationships, positive interactions and mutual support which I strive to achieve through my role.

What work achievements are you most proud of?

I take great pride in seeing improved Patient Led Assessments of the Care Environment (PLACE) scores and especially the individual patient assessor feedback.

Also staff achievements! I’m always proud to see progression for staff I have mentored based on personal experience of NHS services as well as service knowledge.

How did it feel winning a Hospital Heroes Award?

It was a great honour to be nominated as a Hospital Hero and especially winning the Chairman’s Outstanding Achievement Award 2017. This was most unexpected and humbling to be recognised in this way. It is testament to the amazing teams I work with who show exceptional commitment and support. It was a big morale boost for us all.

September 2018