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For Southend University Hospital NHS Foundation Trust staff and volunteers

April/May 2012

Greg leads the world in pioneering surgery Orthopaedic consultant Greg Packer (pictured right) has earned his place in medical history by becoming the first surgeon in the world to perform a new type of wrist replacement. Greg has now completed a total of 10 hemi-wrist arthroplasties – a procedure which involves removing three bones in the wrist and replacing them with a steel alloy implant. He is now teaching the technique to other surgeons around the world. The beauty of the implant is that it can replicate the mobility of the actual wrist bones. One grateful patient, Stewart Locke (pictured here with Greg), believes fate led him to Greg’s door. After suffering painful wrist problems for many years, he believed his only option was to have a bone fusion. But with two young children, a kitchen fitting business which entails sawing and hammering – not to mention a passion for golf – the prospect of not being able to flex his wrist was alarming. Fortunately a series of delays with his previous consultant meant nothing was

done before he heard about Greg’s pioneering work. Stewart, 50, from Clacton, said: “When I first saw him, he had just been to America to research the operation and was ready to try it. “As it was totally new, there was not much information available. But he was very positive – and I am quite a positive person myself.” Despite the doom-mongers who warned against it, Stewart decided anything was better than a bone fusion so, in August last year, he became only the fifth person in the world to undergo the operation. Greg said: “So many everyday activities involve wrist movement. In the past, there were really only two treatments

New Look Here!

available for patients like Stewart: a total wrist replacement with metal implants attached to the end of the arm and to the hand, separated by a spacer to allow hand movements, or fusing the wrist bones together. “Both techniques meant only limited mobility.” Stewart said: “I have no regrets at all and am very happy with the outcome. I would recommend the operation to anyone in the same situation and especially as an alternative to fusing the wrist together. “It is still early days but I am hoping to get back on the golf course any time now.”

Contact Pat Stone in the comms team with all your Welcome to your new-look Look The aim is to make sure Look features news and she will do her magazine! As part of improving news and information that you really best to feature it in the next want to know about and that you find the way we communicate with each other, we have redesigned useful in your work. Having a bi-monthly issue. Pat is on ext 5048 or mag means that you now have more our staff magazine, made it email her at bigger and will now be bringing time to get your news on the front – or it out every two months.

one of the inside pages!

Welcomes, congratulations and farewells Brenda’s incredible achievement

1967 – the year football legend Bobby Moore received an OBE; the UK applied for EEC membership; Sir Francis Chichester completed his single-handed sailing voyage around the world; the Beatles released Sergeant Pepper’s Lonely Hearts Club Band; BBC Radio 1 went on air and Ford launched the Escort. Oh, and it was also the year Brenda Willis came to work for the hospital – fresh out of school, aged 16.Forty-five years later, Brenda has finally retired from the clinical coding department to spend more time with husband, Steve, tending their garden and newlyacquired allotment. Long service runs in Brenda’s family – her father was a porter at Rochford Hospital for 44 years. She started there in medical records and transferred here when the hospital closed in 1995. She has worked in various departments including outpatients and maternity before starting coding in 1988. One of the highlights of her long and loyal career came in 2008 when, in recognition of chalking up 41 years with the NHS,Brenda was invited to attend one of the Queen’s garden parties at Buckingham Palace. She says: “I have never moved on because I have loved it – why go if you are happy?” Hardly surprisingly, there was standing room only at her leaving ‘do’ when clinical coding manager Cherry Sanchez described Brenda as a hardworking, conscientious, very loyal, peace loving ‘oracle’ and a surrogate mum who cared for her colleagues’ well-being. Cherry added: “Her hardworking achievement is incomparable – we may actually need two people to replace her.”

Carole’s retiring for fun! Carole Butler retired in April 2012 after working in nuclear medicine reception for nearly 19 years. Carole knows exactly how she plans to spend her retirement: ‘having more fun’, which will include meals, shows and days out with her work colleagues as well as seeing more of her three children and three grandchildren.

Farewell Linda – and see you again soon! Linda Luza, neonatal nursing sister, has left us after 14 years – having previously nursed for 15 years in her native Zimbabwe. While working here, Linda completed her degree in midwifery but now she has decided she needs more quality time with her three grandchildren and the chance to make more frequent visits to her father in Africa. Neonatal unit manager, Maureen Barnes said: “Linda will be missed for her dedication to caring for babies and for staff. She has been an invaluable team player both in maternity and neonatal services.” Happily, we have not seen the last of Linda, as she is expecting to do some odd shifts to help out.

Awarded and retired at the same time! Lesley Cranfield, consultant biochemist and acting head of biochemistry, retired at the end of April after 30 years with the NHS. Helped by her love of science, Lesley’s career path was set after a school visit to her local hospital in


Kirkcaldy, Scotland when she was just 16. She started her working life in that same hospital and came to us 23 years ago via the Whittington and King’s College in London. Her retirement coincided with the presentation of a rock crystal award for services to the southern region from the Association for Clinical Biochemistry for which she has been a union rep for 15 years. A self-confessed ‘outdoor person’, Lesley is looking forward to spending more time in the garden and walking, visiting her family and doing some travelling. Debbie Packwood, head of laboratory operations, said: “We are going to miss Lesley in so many ways. She has built strong clinical relationships throughout the Trust and beyond and has become our expert in paediatric biochemistry. She has been part of many committees and management groups and spent many hours in governance for pathology and the trust. And she has been a key player in teaching our junior doctors, scientists and GPs. “We will miss Lesley’s smiling face and bubbly personality; quite simply, she will be a hard act to follow and we thank her for her commitment and passion for the pathology services and the Trust and wish her a long and happy retirement.”

Boosting our acute medical team Welcome to Dr Ashraf Mahmood Syed, consultant acute physician, will be working in the acute medical unit, alongside the A&E team. After qualifying in 1986, Ashraf spent 23 years in the Pakistan Army Medical Corps where he achieved the rank of a senior lieutenant colonel. During this time, he won nine honours, awards and medals, completed his Fellowship of the College of Physicians & Surgeons (FCPS) in 2002 and won a scholarship

to the UK in 2004 to train in nephrology at the Royal London Hospital. The following year he received his Certificate of Completion of Specialist Training (CCST) from the specialist training authority of the Medical Royal Colleges, with an entry to the GMC specialist register. His first impressions on joining our consultant body are of a congenial working environment with excellent facilities, with good scope for doing clinical research. Ashraf, who has a daughter studying at Imperial College London and a son at City University London, enjoys lawn tennis, photography and pencil sketching.

Welcome to our new permanent surgeon Mr Vyomesh Bhatt, is our new consultant oral and maxillofacial surgeon, who joins consultant oral surgeon Mr Kandasamy Ganesan in the department of oral and maxillofacial surgery. This is a particularly welcome appointment as, since Mr Peter Weller retired a couple of years ago, the service has been provided on an ad-hoc basis by a series of locum consultants or temporarily upgraded staff. Vyomesh said: “We hope that the service will now flourish with enhanced quality services as a result of better clinical governance mechanisms, training and education under our leadership.” Vyomesh completed his basic dental qualification in south India with distinction in 14 subjects. He went on to specialise in oral and maxillofacial surgery and, following a year teaching in a dental school in India, moved to the UK in 1998. Since then he has worked in a number of hospitals, completing his medical training with honours and a number of prizes from

Birmingham University where he is now an honorary lecturer. Just before coming to us, Vyomesh spent eight weeks in Freiburg in Germany on an intense fellowship in maxillofacial trauma and deformity surgery. His particular interests include: • General and maxillofacial trauma • Congential and acquired facial and jaw deformity • Salivary gland surgery • Paediatric oral and maxillofacial surgery • Facial skin lesions • Temporomandibular joint (TMJ) disorders • Maxillofacial and oral pathology • Oral medical conditions • Complex dento-alveolar (bones supporting the teeth) surgery, including pre-prosthetic surgery and implants Married with a three-year-old son, Vyomesh is an advanced trauma and cardiac life support instructor as well as an examiner with the Royal College of Surgeons. Outside of work, his interests are cycling – he recently helped raise £11,000 pedalling from Birmingham to Ypres in Belgium – cooking and learning languages. He speaks five Indian languages fluently as well as English, Italian and French and is currently learning Spanish.

Well done David! • The estates and facilities team send major congratulations to David Law on successfully completing on the Intermediate Level Apprenticeship in Engineering in January 2012. • Congratulations to Kay Judd and Clare Gates from the pathology team for passing their diplomas for semen analysis, set by the Association for Biomedical Andrologists. (For those of us not in the know, andrologists carry out male fertility testing and post vasectomy analysis!)


Keeping their customers satisfied Staff who work to keep all our medical equipment in tip-top working order are on a high after their medical library became the first NHS hospital equipment library in the country to gain British Standard accreditation. The department itself, which maintains and services about 16,000 items of medical equipment from bed frames and life-support systems to hoists and wheelchairs across the Trust, has been working to a British Standards quality system for some time. Paul Goodfellow, MEMS general manager, said: “We purchase, maintain, dispose of and decommission equipment correctly.” Now the library, down in the basement of the MEMS premises at the back of the hospital near the eye unit, has itself gained ISO 9001:2008 – a tried and tested framework to ensure customer (ie, our) satisfaction. The library holds 1,500 different pieces of essential equipment. Need a blood pressure machine right now? Go to MEMS. The service runs 24/7 to provide urgently-needed items to wards and departments. Paul said: “We aim to deliver the requested item within three hours of a call. When staff have finished with it, we collect it and clean it, ready for the next time it is needed. “It is a very cost-effective system as our well-stocked library eliminates the need for different wards and department to buy their own costly equipment, which may then stand idle for much of the time. We make full use of the equipment, sometimes lending it out a number of times a day. “The accreditation is geared towards meeting the customers’ needs. We have fully structured procedures which are audited on a regular basis by British Standards and our own internal audits. “We are a progressive department and are thrilled that our service has been recognised.”

They are designed to be as much like real life as possible, which is why we had Gill posing as the distressed mum.

‘Little Johnny’ puts paediatric team through their paces A true-to-life child mannikin was the focus of concentrated medical and nursing attention in an hour-long exercise in emergency care. Three-year-old ‘Little Johnny’ presented as a seriously-ill child, transferred to the Neptune unit from A&E and accompanied by his distraught ‘mum’ – aka critical care’s lecture practitioner Gill Donohue. The highly-sophisticated mannikin – on loan from the Postgraduate Medical Institute at Anglia Ruskin University – reacts just as a bona-fide patient would. It has a pulse, it blinks and its pupils dilate, it can be cannulated, intraosseus needles can be inserted through the hard cortex of the bone to the softer marrow, and it can turn blue

to indicate low oxygen levels. Prof John Kinnear, consultant anaesthetist and director of medical education, acted as simulator operator throughout the exercise, so that Little Johnny’s responses reflected the treatment he was receiving. Julie Dibbens, practice facilitator for paediatrics who helped set up the scenario, said: “The exercise was a multi-disciplinary team approach to learning and included a paediatric consultant, registrar, junior doctors and all grades of nurses. Afterwards, we had a full debriefing with paediatric consultant Anupam Shrivastava to discuss aspects of the scenario and treatments for the particular condition presented.” In this case, that was diabetic


ketoacidosis, indicated by the Kussmauls breathing (heavy, laboured breathing as the body attempts to eliminate acids) but the symptoms can be changed for different scenarios. In the past, the only option was to travel to the ARU campus at Chelmsford for the training, but Julie is hoping to stage more and more in-situ simulations here on the hospital site, giving staff the best of both worlds. “They are designed to be as much like real life as possible, which is why we had Gill posing as the distressed mum. We are hoping these sessions will become a regular occurrence. Ultimately, this training is about improving patient safety by improving the way healthcare teams work,” she said.


Advance decision alert


Please read this. . .

A new leaflet and card have been launched and are available for patients who would like to make an advance decision to refuse treatment. The Mental Capacity Act 2005 gives people in England and Wales a statutory right to refuse treatment through an advance decision. It is a legally binding document. It enables someone aged 18 and over, who has mental capacity, to refuse specified medical treatment (which could include life-sustaining treatment) for a time in the future, when they may lack the capacity to consent to / refuse treatment. It should state any specific treatments that the person wishes to refuse. The advance decision should be discussed with the person’s GP before it is made, as they can help the person understand the benefits and drawbacks of refusing medical treatment in the future. The person may also choose to talk to a solicitor, who can ensure that his/her views are clearly documented. The leaflet gives information about making an advance decision. The card is pocket-sized and informs people that an advance decision has been made. It also specifies who has been given a copy of the person’s advance decision.



I have made an ‘Advance Decision to Refuse Treatment’ The leaflet (Form 2138) and the card (Form 1363) can be ordered from John Blundell at the print shop. For more information on advance decisions, please access this website – and put ‘advance decision’ in the search box.

If anyone with a diagnosis of dementia would like to make an advance decision, there is a factsheet available from the Alzheimer’s Society and this can be downloaded from their website

Stop the pressure Pressure ulcers cause patients long term pain and distress. If you’re a healthcare professional, please take a look at this two minute animation, which might be full of surprises and practical help for you and your colleagues: To make it easier for you to prevent and treat pressure ulcers, step by step, please use the Trust's new pressure ulcer pathway. This is being given out now to all wards and departments by matrons and extra copies are available from the print shop. You can see how our new pathway fits well with the new regional pressure ulcer path by checking out

Stroke team scoops research awards Our highly-acclaimed stroke team has scooped two awards for their participation in recent research trials.

Southend team as recruiting the most patients into clinical trials designed to improve the survival and quality of life of stroke patients.

The awards, from the Thames Stroke Southend is gaining a far-reaching Research Network, recognise the reputation for its enthusiasm for


clinical research. Lead stroke consultant, Dr Paul Guyler, praised the team for their passion for participating in research trials and for making real progress in improving patient care.

It's spring – the season of new beginnings! It's also the start of a 'new year' for the Trust – as our year runs from April to March – so now is the perfect time to launch our brand new vision and strategy for taking our hospital from ‘good enough’ to ‘excellent’.

Our NewVision what we do

Our vision is our goal - it is what we are aiming for all the time. Our new vision is to provide excellent care from excellent people. Jacqueline Totterdell, chief executive.

Like all the best visions, it's simple, but effective. It's easy to remember and to understand. It's also quick and easy for people to assess whether or not we are doing it!

Our New Strategy how we do it

Our strategy is our plan for how 2 Staff – feel proud to work here and be making a difference we are going to achieve our To foster the skills required to goal (our vision of excellence). create an excellent organisation The NHS is facing radical changes under with excellent leaders the new Health and Social Care Act and significant financial challenges. For our 3 Sustainability – grow patients, new treatments and innovations selectively mean that healthcare today is more To seek opportunities to grow effective than ever before. At the same services in which we excel time, as staff, we face major changes in local commissioning and regulation, 4 Research, education and increased competition and the need to innovation – invest in the drive down costs, while driving up our future activity and quality of care. To develop our areas of expertise in research and training, and build To do all this, we need a strategy to 'grow' on our existing innovation substantially, but selectively, the services we provide in the hospital, the high street 5 Sustainability – keep the core or at home. Put simply, we are going to: strong • Expand what is excellent To ensure we get the basics right • Improve what is good every time • Deliver what is essential

6 Partnership – our hospital and our community To support our relationship with the community and stakeholders • Grow excellent services to achieve to shape services in our hospital of £300 million income within five years which we can all be proud. • Make our staff feel proud to work at Southend The executive team and the business unit Rather than just having a long 'to do' list directors have used these themes to develop their focussed action plans to of actions, we have divided the strategy deliver the new strategy (See our Annual into six basic strategic themes: Plan 2012 -2016 on the intranet). These 1 Patient focus – keep getting plans have outcomes we can measure, better so that we can see where we are doing To ensure the care experience of well and where we may need to put in patients and their families is more effort, or perhaps look again at excellent how we are trying to do something. • Stop doing what is done better elsewhere


OurValues why we do it We value excellence. That's why our vision (our goal) is about being excellent and our strategy (our 'how to' plan) is about achieving excellence. The reasons why we are focussed on excellence is because our values are:

Staff are encouraged

Communicating with staff

Managers: • Create an environment of openness, trust, honesty and challenge. • Reinforce the strengths of the team. • Manage performance positively and honestly and have courage to provide regular constructive feedback. • Motivate and coach people, irrespective of differences. • Use their own influencing skills to lead others without relying on formal authority. • Demonstrate listening, understanding and respect for others.

Managers: • Make messages clear, relevant, consistent and concise. • Ensure all staff are communicated with, irrespective of different work patterns and roles. • Pursue two-way communication within teams, between teams and across functional areas. • Ensure people have the information they need to be able to deliver. • Demonstrate listening, understanding and respect for others. • Are sensitive to unspoken words, body language and expressions. • Adapt their style of communication to the audience - even an audience of one individual.

Staff see where their role fits

Staff do the right thing

Staff: • See where their role fits in the organisation and understand the impact of their own actions.

• Encourage and demonstrate innovation and creativity.

Staff: • Focus on delivery and monitor their progress against plans. • Plan and assign resources effectively. • Proactively resolve issues and conflicts to ensure delivery. • Follow Southend Hospital's preferred processes and methods. • Have a 'can do' attitude and develop credible solutions to challenges and obstacles. • Have the drive to deliver results and meet or exceed relevant objectives.

Staff take responsibility

Staff are the patients' champions

Staff and managers: • Learn from experience and seek personal feedback for their own development. • Maintain a high standard of work and composure even in difficult or hostile situations. • Take responsibility for their own mistakes and don't shift blame to others. • Demonstrate energy and enthusiasm. • Avoid subjectivity and uphold ethical standards of behaviour. • Behave with integrity and in a professional manner, upholding the values and ethics of the hospital.

Staff and managers: • Seek ways of making things better to improve customer service to patients and carers. • Reflect and reassure patients that their needs are understood. • Demonstrate concern for patient care and for ensuring patients receive the best care possible. • Are sensitive to differing patient needs and act accordingly to meet these needs appropriately. • Are disciplined in their behaviour and follow Southend Hospital's processes. • Have the courage to challenge colleagues appropriately when a patient's needs are not being met.

• Everybody matters

• Understand resources and costs associated with the delivery of their services.

• Everything counts

• Adapt to new information or situations.

• Everyone’s responsible

• Identify areas for improving services and implement these.

We know you, our staff, value being listened to, that you are passionate about quality care and about doing a good job and we know you want to be accountable for your excellence and for us to recognise your achievements. We know we have to be an innovative and dynamic organisation that proactively seeks to improve patient care, experience and outcomes We know we need to be engaged with our communities and stakeholders. But we also know we need to be clear about what excellence looks like, so that we are know exactly what we are aiming for and how we are going to get there together. The best way to understand this is to look at our three values and set out clearly what we will do for each to achieve excellence:

In this issue of your new-look "Look", you will find examples of how we are all already doing some of this work. These examples are badged as 'excellent' so that we can all from board to ward - get used to what excellence looks like at Southend.


National inpatient survey results - we are getting there! “The survey has proved very helpful in showing us where our patients feel we’re doing well, but also the areas that need improving.

The Care Quality Commission (CQC) has just published the results of its 2011 inpatient survey. The survey is made up of various types of questions about our patients’ experience during their time in hospital and the results of the 2011 survey reflect the views of patients discharged from the hospital last June. Last year, Southend had 29 areas in the bottom 20 per cent of Trusts nationally. This year, our results show a massive improvement, with 27 of these moving up the scale and just two areas for Southend to shift from the bottom 20 per cent. It is highly likely that

introduction of new initiatives such as care rounds have contributed to this improvement.

“Clearly we’d like to be in the top 20 per cent, and over the coming year we’ll be working even harder to Jacqueline Totterdell, our An improvement ensure that we chief executive said: “An of this scale in continue to improve improvement of this scale in such a short space our services for such a short space of time is a of time is a real patients and carers. real achievement and I am so achievement. I hope that next proud of each and every one year’s survey results of you. I would like to thank will reflect this and staff for their continued hard work and commitment to developing services for show a high level of satisfaction in all areas”. our patients and carers.

Obituaries Dr Alex Stone

‘Some people come into our lives and quickly go; Some stay a while and leave footprints on our hearts And we are never, ever the same.’ The funeral was held in Little Baddow with donations in Alex's memory chosen by his two young children. A joint memorial service for Alex and two anaesthetist colleagues who died recently, Dr Saumshi Nagaray and Dr Clint Buckoke, was held in May.

It is with great sadness we announce the death of consultant anaesthetist Dr Alex Stone. Alex was a popular, caring, energetic and highly-competent member of staff whose loss will be acutely felt by all who knew him.

Doreen Curno It is with sadness and regret that we announce the death of Doreen Curno. Doreen worked in the cellular pathology department for more than 17 years and was a very committed and conscientious member of staff. She had been married to her husband Martin for more than 40 years and had a daughter and son, as well as a two-year-old Grandson, Olly. Colleagues paid tribute to Doreen saying: “She was a very lovely lady who would go out of her way to help other people if needed would put everyone else before herself and was a pleasure to work with over the years. “CellPath has certainly lost a valuable member of staff who always managed to put a smile on the faces of people who knew her well and those who just met her briefly. She will be sorely missed by all.“

He was clinical lead for the surgical high-dependency unit, critical care outreach service and resuscitation as well as chairman of the resuscitation committee and, until March 31, chairman of the department of anaesthesia and critical care. Chief executive Jacqueline Totterdell said the impact of his death would rip the heart out of the organisation for a while. Alex was a rising star who gave 150%. Finance director Brian Shipley described him as ‘a top bloke’. Colleagues who signed the two condolences books told how Alex’s kindness, commitment and expertise had touched their lives and inspired their own careers. One spoke of his ‘courage and willingness to champion the right course with such passion and determination’. Another summed up Alex’s impact:


Southend Hospital Heroes In June 2012, the Trust is launching a brand new staff achievement award scheme called Southend Hospital Heroes.

Lunch at the top table The Trust’s new ‘lunch with the bosses’ sessions got off to a great start in April, when these invitees had the chance to exchange views with the chairman and chief executive informally round the lunch table. Every month Alan Tobias, chairman, and Jacqueline Totterdell, chief executive, invite 10 randomly-picked members of staff to join them in the boardroom for a bite to eat and a chat.

The staff said they all felt they could talk freely, everyone had an opportunity to speak and it had been worthwhile.

Jacqueline said about the April event: “The staff said they all felt they could talk freely, everyone had an opportunity to speak and it had been worthwhile. For us, it was really good to listen to how they felt things were going in their areas and what they would like to change. And it was good to have some non-interrupted time and talk about where the hospital is going and how we may get there together.” Alan added: “I think everyone felt at ease and certainly everyone contributed. It was good for me to hear views from different perspectives and have the chance to understand what makes the hospital work. It was also encouraging to see how everyone inter-related and how they seemed to gain an, albeit brief, insight into the work done by colleagues they might otherwise never come across.” In fact, this initiative has sparked improvements already. For example, it was discussed that there was sometimes delay and frustration when pharmacists had to wait for keys to the drugs cupboard on the wards. It has now been agreed for the pharmacists to have duplicate keys. Simple, but effective!


As you know, our new hospital vision is to provide excellent care from excellent people. Our quest for excellence can only be achieved by developing the skills of staff at all levels, ensuring that we all have the same set of values and attention to detail because: • Everybody matters • Everything counts • Everyone’s responsible Southend Hospital Heroes is a way of valuing the many people who contribute to this vision. The award scheme aims to recognise people who go “above and beyond” in their role, who promote good practice and who inspire others – helping us all to deliver outstanding patient care. Please consider nominating a colleague who you think fits the above criteria and who deserves to be named ‘Employee of the Month’. The first winner will be chosen next month and will be presented with a certificate from the Trust board, a £50 voucher and will be featured in the next edition of The Look. If you would like to nominate someone for Employee of the Month, please visit the communications pages on STAFFnet. Nominations are welcome from all staff and must be in by 15 June 2012. As well as the monthly presentation, all winners will be invited to an annual gala dinner celebrating all aspects of excellence at the Trust. So get nominating!

your work

A&E staff nurses’ delicious fundraising cake sale A&E staff nurses Sarah Blewitt, Caroline Diggin, Nula Kelly and Betsy Doxford creamed, mixed, whisked and swirled to produce enough cakes to fill a bakery. When word got around, customers swooped like hungry vultures, raising funds to redecorate the relatives' room in the department.

Great careers stem from here Amanda Burton, web services manager in IT and a biology graduate, and Victoria Cole, senior biomedical scientist in microbiology, are taking their hands-on everyday experiences of using science and technology out into local schools to inspire more local girls to train for a scientific career.

Amanda and Victoria are STEM (science, technology, engineering and maths) ambassadors. Victoria said: “Locally, we have a lack of women coming forward to work in the scientific areas of the hospital and we want to help change that situation”. Both are looking for more Trust staff to sign up as STEM ambassadors. You can contact Amanda or Victoria directly via email, or you can find out more about the scheme at

Uniform talking point Speech and language therapists in Southend Hospital have now started wearing a uniform. There has been a really positive response to the new uniform (white tunic with lilac piping / white polo shirt with lilac print), which was introduced at the beginning of the year. The therapists report that they are now much more easily identified as health professionals by staff, patients and visitors. They also like the new uniform because it is more practical and helps them with meeting infection control standards. And, almost as important perhaps, they say they also have to spend far less time considering what to wear to work!


in pictures!

It’s hats away girls! Bang on trend and all geared up for the season, rehab assistants Nickii Seaton (left) and Hazel Lincoln model some of the stylish millinery produced by stroke patients at their regular craft sessions. Hazel explained: “We have different projects for different times of year. It helps patients with cognition, memory, socialising and improving their motor skills and upper limb movement.”

Baby Ruby couldn’t wait to be born! Mum-to-be Christabelle Guichard had her week planned out with a visit to her midwife, and then a scan before her baby was due to be induced. But nine days before her due date, tiny Ruby decided she could wait no longer. When the pains began to intensify, Christabelle, 21, called a taxi to come to Hospital. But on the journey here the baby’s head started to appear. Once in the hospital corridor, Ruby was born. Luckily Christabelle’s partner’s mother, Ruth McNelly, a healthcare assistant in the outpatients department, was there to help out.

Citizen dog! Zeke, one of our PAT (Pets as Therapy) dogs won first place at Crufts in the good citizen dog category. We are all so proud of him!


Staff immediately arrived with screens and took mum and baby, still attached, up to the post-delivery ward. Ruth said: “Christabelle was so pale I was afraid she would pass out, so I forced her to the floor and caught the baby. When it happened, there was no-one at all around so I screamed and staff appeared from nowhere to help. They were all marvellous.” Christabelle said: “I was in labour for hours with my son Riley so I certainly did not expect Ruby to be born quite as quickly as that!

International Nurses’ Day

now for a national NHS Leadership Recognition Award. The awards celebrate leaders working at every level of the system and are open to everyone working for, or on behalf of the NHS in England.

We are looking for your stories for a feature in The Look. If you have had a memorable nursing experience, or you want to share why you came into nursing, or what you think makes a good nurse or you have any interesting nursing stories, please email or call Pat on ext 5048.

Visit to nominate now; the deadline for nominations is May 31 2012. If you are nominating someone, please let the comms team know so that we can cover it in a future issue of The Look.

Tai Chi classes Classes have started again! Please call the occupational health and wellbeing service on 01702 222900 for information. Please wear loose clothing and socks, and bring a towel and water.

Help Ladybird children collect The nursery children are busy collecting lots of exciting things for them to play with and would be delighted if anyone could help them with:

Reflexology and back massages

• Wallpaper and squeezy bottles

Please remember to take advantage of these free half-hour sessions. To book please call the occupational health and wellbeing service 01702 222900. The sessions are held on the hospital site.

• Children’s story books • Net curtains or material • Art and crafts materials

Nominate now in National Leadership Recognition Awards

• Natural resources such as out-of-date flour, rice, pasta, cornflour, pine cones, acorns, conkers

If you work with an individual, a board, or a partnership that has made a significant impact through outstanding leadership practice, take the opportunity to nominate them

• Pots, pans and kitchen utensils for play Drop off at the Ladybird nursery please.

Bike to Work Week – 18 to 22 June 2012

A week packed of events to celebrate the Hospital's cyclists! pump or bike saddle to receive a free Girls and gears! Any day during this week sign up for 45 mins ladies-only basic bike maintenance session run by Richard Twomey, the brains behind the award-winning ReCycle Centre. Visit the BUGWUG FORUM on the intranet any day during Bike Week for more details and to sign up.

coffee/tea and toast.

Monday Bikers’ breakfast

CyclesUK Road Show and Bike Doctor Day. The boys from CyclesUK will be here all day to give your bike a health check-up. They will perform a basic check and maintenance free of charge and supply written recommendations if any further work is needed.

Supplied by Medirest. From 7.30am, as you park your bicycle, collect a breakfast ticket from any hospital cycle shelter, then show it at the Spice of Life restaurant, plus your cycle helmet, bike

Tuesday - Cycle lottery Today 20 tickets will be randomly attached to parked bicycles. Contact the number on the ticket to receive your free high visability back pack and goodies.

Wednesday - Doctor Bike

Thursday - Cycle lottery Today 20 tickets will be randomly attached to parked bicycles, contact the number on the ticket to receive your free high visability back pack and goodies.

Friday - New cyclist awards High visability back pack and goodie bag given to the first 10 new cyclists (started cycling to work on or after 01 June 2012) who cycle into work every day during bike week. Simply email a picture of yourself each day on your bike in front of any hospital bike shelter (the date will be displayed on each shelter from 7.30am) to to receive your prize.

As part of the Trust’s equality and diversity policy, the communications department is committed to ensuring this publication meets the needs of all our staff. If anyone would find it helpful to receive The Look in an alternative format, eg large print or audio please email the communications department. If you have an item that you would like to see published in The Look, contact Pat Stone on ext: 5048 or by email.

Deadline for next edition – Friday, June 22.


Look April / May 2012  

Look magazine

Look April / May 2012  

Look magazine