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...remember to say you saw it in the SOL TIMES
SOLTIMES JULY 2010
lETTERS...local news...LETTERS...LOCAL NEWS...LETTERS Dear Editor, Regarding the article “Timeshare Developers to pay Compensation for Illegal Contracts” in issue 132 (17th June-23rd June). I emailed the article to my son who owns at Anfi Del Mar and he contacted them and I have enclosed not only their reply but also an Official response from RDO, to the press release dated 15th June. I would kindly request that you read both statements and and if possible print them in your next edition so that we, the customer, can be given both sides of the situation. Thanking you in anticipation. L. Pancott, Quesada. ************************** Thanks for the news paper article about Anfi. See the Anfi official response below and also the response from RDO which is the panEuropean trade association representing the timeshare and fractional industry as well as all other vacation ownership concepts such as private residence clubs, condo hotels and destination clubs, which you may want to send on to the Sol Times newspaper. Dear Member, We write to you in the first instance to thank you for the confidence which you have placed in ANFI. We feel privileged that you have chosen our company and our vast experience in Vacation Membership in which to place your confidence, together with all our other satisfied members. Because of this, we feel it is our responsibility to ensure that all of your expectations are met at all times. Furthermore, we feel it is our duty and obligation based on the Vacation product you have purchased, to communicate to you and make you aware of the increasing number of companies outside of ANFI (most of them located in Gran Canaria) that may contact you for one of the following reasons: • To offer a service for the resale of weeks Our Vacation Membership product can be sold and/or transferred to anyone you wish. This condition as allowed for the expansion of organizations dedicated to offering services to this end. These companies offer reduced prices to buy weeks and elevated prices to sell, as well as unrealistic discounts and offers which can make it very attractive for prospective clients. In reality, fraudulent practices and unfulfilled promises have given rise to multiple complaints and cases of fraud, which resulted in the clients’ loss of rights. This has made it necessary for many owners to start legal proceedings in order to recuperate their weeks or amounts of monies paid, having no guarantee of a successful outcome. • To offer fraudulent holiday products During a stay in Gran Canaria or even in your own country, you may be contacted by persons or companies offering you free holidays, aggressive discounts on holiday products or other schemes to replace your ANFI membership. Our investigations have been confirmed by clients who have been mislead or duped by products offered by these companies, without having the support of a tour operator
Sport
or airline. In many cases these products do not exist. We also know that the sellers in these illegal companies introduce themselves as consultants or holiday advisors, or even claim to be contacting you on behalf of ANFI. In both cases this is false. The representatives of ANFI can be identified clearly by their official identity card. Anfi does not operate from any office other than those within the Anfi resorts. The Spanish authorities have been working together with other official organizations and national offices to eradicate these companies which operate outside of the European law and the corresponding Spanish law. • To offer legal advisory services Over recent months, we have been advised of a number of cases related to companies who guarantee legal assistance on behalf of Anfi members to create cases against ANFI, promising to recover a higher amount than the amount invested for the original purchase. In all cases where there has been a possible fraud by one of these companies, and after a Spanish tribunal has ruled that Anfi has not broken any Spanish law, we have and will continue to offer help and assistance in any way possible to our members. However, in cases where monies have been paid in anticipation of action, it is very difficult to recuperate them in favour of our members. These fraudulent companies such as ReclaimGC, Claims Directive, LifeTimexperience, Greatescape Holidays, Passport Java and others, will ask for an initial pre-payment to cover legal expenses before any kind of legal action is taken, which they claim will be discounted from their final bill. Whatever the result of the court case, these funds will never be recovered.
Dear Editor
TAABS (Torrevieja Association of Amateur Balladeers Singers) are now on their summer break but would like to thank everyone who has supported them during the first half of their season. During this time TAABS have helped to raise funds for the Easy Horse Care Rescue Centre, Afghan Heroes, Help for Heroes, The Royal British Legion (Orihuela Costa Branch), debra (butterfly children) K9, Alzheimer’s Association, Age Concern and APANEE. In addition, TAABS have also been raising funds for themselves in order to purchase new equipment and at a recent event a competition was held to ‘guess the number of sweeties in the basket’. This was won by Helen Coles with a correct guess of 121. The new equipment we have purchased will (with a bit of luck and everything crossed) make us sound even better. Our winter programme commences in September so please watch the press for further details of upcoming events. If anyone wishes to book TAABS for a fundraising event please contact our Musical Director, Cathy Carson on 666 180 118. Sandy Rush Press Officer, TAABS
FREE TO ENTER COMPETITION …details below!
And the Next, Next, Next!
Casa La Pedrera, Grand Design House and Family Fun Centre’s Jenni Ray was host to the Paul Cunningham Nurses Ladies Pamper Day. It really is the oasis on your doorstep! Thursday was a day of leisure and pleasure. Thankfully after torrential rain the days before, the sun shone brightly as over 30 ladies arrived to ‘check in’ and at 11.00a.m. the
Anfi would like to advise that in relation to the cases which have actually been presented, apart from those that have been resolved in an amicable manner, there are three other cases which have all been settled favourably in the interests of Anfi. In this way, the international organization RDO, that assures the owner’s security, has confirmed our position and the satisfaction level of the clients in Europe in a recent formal communication.
day started with a glass of pink champagne.
In our maximum interest to protect and guarantee your well being and look after the rights over the product you have acquired with us, we recommend that you completely ignore any offer made by these companies and refrain from signing any documents or making any down payments to said companies, until the legality of these companies is verified and that the services provided by them comply with current legislation for the said matter and that in itself, these alleged services do not constitute an excuse to obtain funds from you.
Aquacise class.
At the same time, we would like to express our total disposition for queries and further information that any of our members would request. For such matters, we kindly advise you to contact our personnel on 928 15 29 90 or via e-mail to customerservice@anfi.es
Enhancers, brought along a beautiful selection of lightweight wigs and hair pieces. This
We would like to take this opportunity to thank you once again for the trust you have placed in Anfi and offer you our kindest regards, ANFI GROUP
Mr DIgItal
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After a wander around the absolutely stunning garden and pool areas the ladies were all invited to book a short free massage treatment. Jason Scawthorne from JPS Fitness in Catral chatted to small groups of ladies, he then went on to do a short presentation to about 25 of the ladies while the others were having various treatments. Jenni followed on with a short talk about the area and the beautiful walks around the lake that she organises. Jason picked up again after lunch, with several of the ladies braving and enjoying an impromptu Saphia was the STAR of the show – in five hours she did over 30 massage treatments! Saphia can be found at Hotel El Corazon Pueblo Lucero in Saphia’s Beauty Room where she offers a complete range of beauty treatments, facials, all massage inc. Indian Head Massage, Hopi ear candling and much much more. Saphia has a beautiful salon and welcomes everyone to go and have a look at any time although it is advisable to call her first just to make sure she is not in the middle of a treatment. Many thanks to Michaela, famous for her beautiful clothes in ALL sizes and for organising for Margarite to come along to offer hair consultations and styling. Jackie from The Hair company provides a much needed service for some of our patients and they are so natural looking they are literally ‘shake and wear’. Sue Campbell was there with a whole range of Bodyshop products and Louise Ryde a local artist who has some beautiful paintings came along to display her work and to answer any questions from budding artists. At the 11th hour Christine from Bliss Hairdressers at La Finca sent along two hair stylists to add to the pampering. Linda Sage from Quesada Wellbeing Centre who is also a beautician, offers a 12 week weight loss programme for just €40 - €3.33 a week! Incredibly this also includes a weekly session on the toning tables! Linda was fantastic, as with just hours to go we needed some last minute replacement therapists and Linda was able to help out, this lady is unflappable although I think her ‘phone was probably as hot as mine! Liz who was coming as a guest with three friends, gave up her day of pampering to do several sets of Minx nails – thank you Liz! If you have not seen these yet look out for them they are incredible and if you would like more information email sueinthesun@terra.es. We hope all of the above people plus many more will be joining us again at PROCOMOBEL Guardamar on Sunday July 4th when we will be having a Mind Body and Soul experience! For more details email sueinthesun@terra.es or look on our website www. paulcunninghamnurses.com
AND NOW FOR THE FREE ENTRY COMPETITION... Just send your email address to sueinthesun@terra.es for your chance to win Afternoon Tea and Sandwiches at Casa La Pedrera – come and see this beautiful place for yourself. Or you could win a relaxing Indian Head Massage with Saphia or some lovely Bodyshop products.